Hospitality Manager Job Description
Hospitality Manager Duties & Responsibilities
To write an effective hospitality manager job description, begin by listing detailed duties, responsibilities and expectations. We have included hospitality manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Hospitality Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Hospitality Manager
List any licenses or certifications required by the position: W4, ADP, NSW, AED, CPR, TIPS, CAMS, CPA, SPHR, PHR
Education for Hospitality Manager
Typically a job would require a certain level of education.
Employers hiring for the hospitality manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Architecture, Hospitality, Education, Marketing, Management, Engineering, Construction Management, Communications, Technical
Skills for Hospitality Manager
Desired skills for hospitality manager include:
Desired experience for hospitality manager includes:
Hospitality Manager Examples
Hospitality Manager Job Description
- Oversee field operations and training as it relates to servicing the contract
- Initiate improvements to the execution and customer service experience process
- Prepare RFP’s, review contracts and change orders
- Directly manage the General Contractor and ensure the schedule is realistic and accurate
- Coordinate the review of submittals with the client
- Review and recommend client approval of valid contractor change order requests in a timely manner
- Monitor all renovation and capital improvement scopes to fall within budget
- Provide project functions including managing the budget to minimize exposure and risk
- Provide weekly reports to the client along and monthly cash flow and budget reports
- Coordinate and participate in all design/team meetings
- Visual inspection of quality of construction and coordinate a phased occupancy
- Review of all FF&E suppliers, delivery schedules, temporary storage and samples are compliant with agreements
- Assist in the completion and commissioning process, including review of punch list and coordinating the submittal of as-built drawings, operating manuals, guarantees, and warranties
- Review the Operations’ Training process for the users of the facility
- Operations, Maintenance and Warranty manuals and documentation will be reviewed and evaluated prior to submitting to the facility users in conjunction with training sessions
- Begin planning / process for additional phases
Hospitality Manager Job Description
- Assist in the resolution of any defective works covered by warranty
- Follow-up on construction-related problems to ensure resolution, as required
- Complete full and timely project close-out ensuring the project punch-list is complete
- Management of implementation projects including statement of work creating, adherence to project timelines, defining success criteria, and other aspects as needed
- Track and forecast revenue for recognition purposes
- You are open and responsive to answer questions and handle remarks, complaints and/or demands from all guests in a professional manner
- React appropriately to queries raised and responsible for logging those queries into the Jira system, assigning them to the right person, providing the clients with feedback on the status of handling and following up on the outcome
- Execution of access control tasks
- All flexible daily tasks
- Liaise closely with the other Office Managers in Amsterdam
- Project Management experience with hospitality clients and project experience in NYC
- Minimum of 5 years Project Management experience (10 years in construction services desired)
- Excellent communication and leadership skills and understanding client needs
- Experience with various hospitality facilities including hotels
- Experience in projects where the client is hands-on and working with the architects
- 10-15 years of related experience, including demonstrated success as a project manager with a Hospitality Focus
Hospitality Manager Job Description
- Support the Corporate team on all routine and ad hoc reports for Lodging, Corporate Financial Planning, and Corporate Accounting
- Compilation and analysis of financial results and trends on a daily/weekly/quarterly/annual basis
- Support portfolio analytics and changes considered with field team including those with 3rd party managed hotels
- Create and distribute the Monthly Forecasting Accuracy Report for all properties
- Direct support and ownership for corporate departments budgeting, forecasting, and expense management
- Ensure timely and accurate financial reporting to all internal parties
- Responsible, in partnership with Hilton's Learning team, for developing, designing, deploying, and facilitating, where needed, all training programs, classroom and virtual
- Participate as a consultant to Hilton Garden Inn and Hilton global communications, support reward and recognition efforts, and develop new tools and resources to enhance and support the delivery of brand programs on a day-to-day basis with all constituents
- Day to day responsibilities will include budget management, overall team support and lending a helping hand when needed
- Manage other projects with third party vendors, including graphic designers, and writers and internal stakeholders
- Experience in design/planning standards and/or FF&E procurement principles
- Architectural or Interior Design Registration required
- Five years of marketing work experience
- Bachelor’s Degree or higher in Interior Design or Architecture
- Minimum 2 years’ experience in hotel industry, with experience in multiple hotel operations & systems including revenue management, reservations and/or front office, and sales & marketing
- Minimum 2 years’ experience in Technical Implementations and Technical Support
Hospitality Manager Job Description
- Attend other departmental meetings to plan and strategize for needs across the brand
- Employ feedback mechanisms for ongoing projects and looks for more efficient and timely processes
- Support channel content for the Hilton Garden Inn brand pages on The Lobby
- Assist, in partnership with Hilton's Learning team, with the development of all brand training efforts
- Effectively manage third party partners, negotiate and monitor the quality and cost of services
- Assist with building and managing effective partnerships with Training, Customer Marketing, Human Resources and other internal departments
- Provide direction and directives to departmental Team Members in the performance of their duties, establishing work priorities and achieving management objectives
- Assist with special projects and initiatives at the request of brand leadership
- Position requires strong prospecting skills, ability to build customer relationships through consultative selling
- Responsible for recruiting, hiring and training new Toll Booth Collectors
- Outgoing, confident - ability to work with multiple personality types and levels of employees
- Strong analytical skills - think outside of normal day-to-day processes
- Point of Sale industry experience preferred, but not required
- Excellent analytical and organizational skills the ability to work effectively in a fast paced, deadline driven environment
- Head Office based with some travel to stores and suppliers as required
- Building great relationships and influencing key stakeholders
Hospitality Manager Job Description
- Hospitality strategic account sales
- Strategic direction, channel management, sales deployment and training with all commercial selling companies and brands
- Establish new Global Accounts in Hospitality segment per definition
- Expand sales with existing Global Accounts in Hospitality segment
- Track and communicate all other end user involvement in addition to formalized targets and registered Global Accounts in Hospitality segment
- Achieve Global Account Sales Revenue increase budgeted
- Achieve total Global Account Sales Revenue with Global Accounts budgeted
- Begin business development, research, and profile targets in Hospitality segment
- Expand our base of national and regional Hospitality accounts with focus on Hotel Brands, Hotel Owners / Developers and Hotel FF&E Purchasers
- Review associated targets with each related RVP/DVP every quarter
- Full accountability for the Operation of the relevant Hospitality area
- Knowledge of Hospitality operations and Retail
- Working at pace and under pressure
- Excellent communicator both internally and with third Party suppliers
- Ability to work within in an agile environment
- 20+ years of hospitality related experience, including demonstrated success as a project manager on various projects