Housekeeping Manager Job Description
Housekeeping manager
provides managers and employees with interpretations of SMM Human Resources policies and federal and state employment laws.
Housekeeping Manager Duties & Responsibilities
To write an effective housekeeping manager job description, begin by listing detailed duties, responsibilities and expectations. We have included housekeeping manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Recommend new equipment and amenities to ensure safety and service objectives
Supervises the custodial program inventory system, including the requisitioning and proper distribution and control of new cleaning equipment and supplies
Supervises the arrangement of premises for public meetings and special events by directing the movement and placement of seating and other equipment as specified by the event coordinator
Manage activities of the Housekeeping Department at a high quality level by providing required service to meeting rooms, public areas, and back-of-house areas, both internal and external to the building
Ensure that all safety policies and procedures are enforced in the department
Develop and maintain relationships with local vendors
Conduct daily and weekly staff meetings with “lead” staff members general event staff
Compile and communicate requirements to various departments at Sprint Center
Promotes housekeeping quality initiatives by conducting inspections
To assist the Executive Housekeeper in overseeing the Housekeeping operations, including the Laundry and the Internal Communication Center, ensuring that the hotel standards and procedures are fully known and followed
Housekeeping Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Housekeeping Manager
List any licenses or certifications required by the position: CPR, CRCST, ALHA, GOLD
Education for Housekeeping Manager
Typically a job would require a certain level of education.
Employers hiring for the housekeeping manager job most commonly would prefer for their future employee to have a relevant degree such as University and Collage Degree in Hospitality, Business/Administration, Hotel and Restaurant Management, Education, General Education, Management, Tourism, Business, Marketing, Military
Skills for Housekeeping Manager
Desired skills for housekeeping manager include:
Various computer software programs
City
State and federal employment laws
Property management systems
Contract administration and office procedures
Daily house count and expected arrivals/departures
Equipment
Hours of operations
Room availability status
Services/features
Desired experience for housekeeping manager includes:
May require lifting materials weighing up to 50lbs
Able to move about the facility for extended periods of time
A minimum of five years of progressively responsible experience in housekeeping operations
Ability to lift 50 pounds without needing assistance
Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm)
Balance and clear room status nightly
Housekeeping Manager Examples
1
Housekeeping Manager Job Description
Job Description Example
Our company is searching for experienced candidates for the position of housekeeping manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for housekeeping manager
- To ensure a close co-ordination with the Front Office, Engineering, Food and Beverage the Guest Relation regarding usual and unusual guest requests
- To share daily activity highlights with the Executive Housekeeper, including internal and external guest opportunities
- To assist the Executive Housekeeper in fulfilling administrative responsibilities and monitoring activities
- To call the Executive Housekeeper or the DOR for advice in serious cases or if an approval is required
- Carry a radio at all times
- May at times be needed to serve as a Transportation Agent to facilitate transportation needs of guests (or supplies) in lieu of a dedicated Transportation Agent at the hotel, if applicable
- Ensure that assigned staff has reported to work and clocked in properly
- Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills
- Prepare and complete all reports needed
- Responsible for overseeing the Housemen, ensuring that they are working appropriately with GRA’s, and that they are completing all daily housemen duties/special projects
Qualifications for housekeeping manager
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise
- Previous hospitality experience in a Four Star/Four Diamond quality organization preferred
- Must be available to work, varied shifts and flexible schedules to include nights, weekends and holidays
- Supervisory experience in hotel industry
- High school graduate, or experience equivalent there of
- Have 3+ years experience in a management role
2
Housekeeping Manager Job Description
Job Description Example
Our growing company is looking for a housekeeping manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for housekeeping manager
- Hire, train coach, evaluate, and manage employees to ensure they have adequate guidance and resources to achieve objectives
- Establish and maintain scheduling procedures
- Ensure accurate and timely payroll reporting
- Respond to all guest requests and guest opportunities in a timely and efficient manner to ensure guest satisfaction
- Keep employee records up to date
- Monitor the daily job performance of the employees
- Execute issuing of disciplinary action and evaluations to employees
- Check and ensure all maintenance work orders are input and completed through HOT SOS
- Maintain cleanliness of complete hotel
- Take ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicating progress and delivering results effectively and efficiently
Qualifications for housekeeping manager
- Able to work varying shifts, including evenings, weekends, and holidays
- Must have Oregon Driver's License and good driving record
- Minimum of two years housekeeping management experience in a high volume setting preferred
- Relevant work experience in the same or similar role within five star hotel environment
- Must have a sound knowledge of managing the Housekeeping function and thorough understanding of the Rooms division of a hotel
- More than 10 years experience in Housekeeping
3
Housekeeping Manager Job Description
Job Description Example
Our growing company is hiring for a housekeeping manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for housekeeping manager
- Ensuring housekeeping costs are controlled and all products and equipment are maintained, used and stored correctly
- Monitors inventory items to ensure proper control, the ability to facilitate guests' needs, and maintenance of room quality standards
- Assist with the evaluation and implementation of programs to promote facilities and profitability in all areas of responsibility
- Perform regular hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing system
- Ensure the communication of production standards and goals, and regularly evaluates departmental progress, revising standards and goals as needed
- Facilitates the flow of information throughout the department, by assisting in organizing and presiding over regularly scheduled meetings with all employees under his/her span of control
- Promotes positive guest interactions through prompt, courteous and efficient service, having knowledge of the hotel, hotel staff and services
- Assist the Housekeeping Manager with hiring, training, motivating, recognizing
- Responds to changes in the Housekeeping and Laundry functions as dictated by the industry, company and hotel
- Experience in Custodial Service Management, maintaining a facility with a minimum of 750k square feet
Qualifications for housekeeping manager
- Fluent written and spoken English & Korean
- CPR certification and First Aid certifications preferred
- Ability to coach, mentor, train and develop staff
- This position is applicable for citizen of Malaysia or permanent resident of Malaysia only
- Previous hotel experience is required, and management experience is preferred but not required
- Able to work in team and individually
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Housekeeping Manager Job Description
Job Description Example
Our innovative and growing company is looking for a housekeeping manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for housekeeping manager
- Manager will round daily with unit personnel throughout the facility to maintain cleanliness, and conduct unit and room audits and initiate corrective action
- Responsible for the management of the day shift supervision and staffing assignments and tasks to insure work is performed effectively and efficiently
- Plans and schedules staff assignments and cleaning services
- Informs staff of custodial and related policies and directives in meetings and memorandum
- Provides oral and written instructions to staff for requested special cleaning services which vary from routine operations, including the development of training programs to comply with sustainability directives
- Inspects, audits buildings and assigned area for compliance with cleaning guidelines
- Performs the full range of supervisory duties such as interviewing and selecting staff
- Oversee the supervision of new employees to insure proper probationary competencies are meet
- Utilize software program to assign and maintain facility in a clean, sanitary and safe condition
- Utilize software program to enhance patient flow monitoring and reducing response, clean and turnaround time in patient rooms
Qualifications for housekeeping manager
- Possess positive attitude and cheerful deposition
- Able to converse and write in English, other languages will be added advantages
- Should have experience in inventory control, scheduling and labor productivity
- At least three (3) years of experience in Housekeeping Operations
- At least one (1) year supervisory/management experience in a Housekeeping department
- At least one (1) year of experience working in a luxury hospitality environment
5
Housekeeping Manager Job Description
Job Description Example
Our innovative and growing company is looking for a housekeeping manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for housekeeping manager
- Develop, communicate, and enforce department policies and procedures
- Plan, schedule, organize, and oversee work to ensure proper coverage, timely completion, and satisfactory performance
- Schedule routine inspections of guest rooms and public areas, coach employees on deficiencies, and provide corrective action where appropriate
- Serve as “manager on duty” as required
- Lead a team of professional cleaners to ensure every area of the hotel is immaculately clean, every day
- Establish standards and procedures to ensure the daily efforts of the housekeeping team are productive and produce great results
- Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on quality training and safe work practices
- To develop and maintain quality training and coaching in a systematic and professional way to ensure consistent delivery of the product service standards
- To appraise colleagues at least every six months, identifying developmental needs from colleagues’ appraisals ensuring maximum support received
- To address development needs identified from appraisal and to maximize areas of strength
Qualifications for housekeeping manager
- Manage, leade & direct staff in daily operation and performance of duties
- Prior supervision experience of at least 7+ staff
- Must be able to thrive in a fast-paced environment and hold multiple priorities in mind
- 2 years or more of work experience in managerial lecel
- High School Diploma or equivalent plus five years housekeeping experience including a minimum of one year of
- Must keep track of payroll and approve the hours of each staff member