Infrastructure Service Support Lead
Job Description
Infrastructure Service Support Lead
Job Description
Infrastructure service support lead
provides management and governance of corporate data through the use of master data management, data cleansing, data quality, metadata management, data modeling and data security tools and methodologies;.
To write an effective infrastructure service support lead job description, begin by listing detailed duties, responsibilities and expectations. We have included infrastructure service support lead job description templates that you can modify and use.
Review and analyze incident data and BPI metrics to determine themes, or trends
Participate in or initiate change review meetings with your assigned LOB, channel or technology area
Leverage reporting to initiate and socialize opportunities for improvements
Assure the integrity of data, including data extraction, manipulation, and analysis and reporting
Manage and drive corporate and LOB initiatives related to infrastructure
Proactively generate ideas for improvement in reporting new ways of looking at information
Ensure conformance to firm-wide problem management practices providing feedback on improvements to firm-wide processes
Provide analysis to assist with understanding of capacity supply and demand across all IaaS solutions
Qualifications for a job description may include education, certification, and experience.
Education for
Infrastructure Service Support Lead
Typically a job would require a certain level of education.
Employers hiring for the infrastructure service support lead job most commonly would prefer for their future employee to have a relevant degree such as
Collage and Bachelor's Degree
in
Business, Technical, Computer Science, Technology, Business/Management, Engineering, Management, Education, Computer Engineering
Skills for
Infrastructure Service Support Lead
Desired skills for
infrastructure service support lead
include:
IT risk and control management
Project management basics
Outsourcing methodologies and operating models
Data management tools and flow charting tools
Excellent strong analytical, technical, communication and quantitative skills
Business case driven – ability to influence decision making through analysis
Experience with configuration management (i.e., release management, inventory management, migration, version control, change control)
5+ years of combined knowledge/experience with SAN/NAS and server operating systems with the ability to understand how they all interface with the data center environment
Work with engineers & OEM vendors onsite, troubleshooting equipment with clients, working with contractors as to configuration, rack & stack equipment’s
Create and maintain documentation for supported systems, including architecture diagrams, technical specifications