IT Operations, Analyst Job Description
IT Operations, Analyst Duties & Responsibilities
To write an effective IT operations, analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included IT operations, analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
IT Operations, Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Operations, Analyst
List any licenses or certifications required by the position: ITIL, CCNP, CCNA, CCDP, SSL, MCP, MSCE, MCSE, V3, ITSM
Education for IT Operations, Analyst
Typically a job would require a certain level of education.
Employers hiring for the IT operations, analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Education, Technology, Engineering, Management Information Systems, Business, Computer Information Systems, Information Technology, Computer
Skills for IT Operations, Analyst
Desired skills for IT operations, analyst include:
Desired experience for IT operations, analyst includes:
IT Operations, Analyst Examples
IT Operations, Analyst Job Description
- Work with other infrastructure teams to ensure services are operational for our clients
- Some overtime (outside regular scheduled shifts) may be required
- Identify policy deviations, recommend corrections, and report results to management
- Participate in planning and support for a complex operating environment that incorporates a diverse set of hardware and software platforms
- Apply expertise in the configuration and use of system monitoring tools
- Serve as an escalation point for operational issues, assisting with root cause analysis and problem resolution while performing routine software maintenance
- Leverage strong communication and project management skills to facilitate interactions within the organization
- Initiate communication to clarify business requirements, business issues, project statuses, as necessary
- Develops, QAs, and updates SOPs by collaborating with Operations Staff
- Assembles, analyzes, and reports weekly and monthly performance based metric
- Sound understanding of File Transmission protocol’s such as Secured File Transfer, FTP, TCP/IP and Connect Direct
- Self-motivated with high energy and ability to work independently within a team
- Highly organized and able to prioritize
- Excellent communications skills(verbal, written, and listening) are essential in order to interact effectively with support groups, clients, and vendors
- Promote and support an environment that encourages productivity, innovation, and teamwork, with a high level of professionalism
- Ability to train and mentor other team members
IT Operations, Analyst Job Description
- Develops, updates, and maintains the EML SharePoint site
- Maintenance and Support of the Key Functions
- Develop and/or maintain strong partnerships with cross functional teams from various business units and IT to promote successful project completion
- Support data accuracy and integrity through of Data Governance decisions/rulings
- Additional Other Duties as Assigned by Local Management
- Extensive knowledge in Creating Visualization Dashboards
- Evening, overnight
- Every ‘human intervention’ is to be treated as a bug, therefore once the escalation is resolved either update an existing bug record or create a new one, and make recommendations as to how to resolve the need for human intervention in future and then, if approved, drive that change through via technical skills and/or via collaboration with technical colleagues
- Supporting end users on issues relating to hardware and software (Windows environments) both remotely and in person
- Support upper level management on IT-related issues and mobile device upgrades
- Minimum 8 years configuring and supporting Network Monitoring Tools
- Minimum 8 years working directly with enterprise networks from both technical and monitoring perspectives, primarily in a Cisco based network
- Minimum 7 years working with network and network monitoring on large scale enterprise networks from a deployment and/or operational perspective
- Educational background in Computer Sciences
- Highly desired IT support background
- Preferred experience in a service desk role
IT Operations, Analyst Job Description
- Troubleshooting A/V equipment for end users both in person and via cloud-based software (they use SentinelOne)
- Utilize ITIL methodologies to complete tasks on a daily basis
- Create and test packages to be deployed via SCCM
- Lead planning / design and configuration of InTune to manage Mobile devices for iOS, Samsung Android
- Management of all backend data to support project and program reporting
- Maintain project portfolios, timesheets, employee records, financial/resource forecasts, status updates, etc
- Define and meet SLA’s for tickets / requests, based on categories of requests
- IT Business Operations Queue management –
- Prioritize and execute on tickets / requests
- Maintain communication site for IT Business Operations – highlight recent findings, define and publish process improvement activities, publish standard reports for IT Management team
- Recognized verbal and written communication skills
- Must be fluently billingual in French and English
- Strong people person
- 5-7 years of experience in support, design, and implementation of trade floor voice solutions
- Experience with management and support of IPC turrets, and with integration of these into a VOIP environment
- Understands the challenges in implementing a global on-net dialing plan in a CUCM environment and IPC systems
IT Operations, Analyst Job Description
- Publish wins, updates, recognition information on the IT Business Systems communication vehicles
- Execute on Purchasing requests (enter Purchase Requisitions, work with users to gather proper information, track through the approval cycle)
- Identify common areas / opportunities for negotiation, liaise with Purchasing team
- Prepare and publish Oracle purchasing reports, providing IT Management necessary visibility to purchasing processes, approvals, roadblocks
- Execute on Contract requests (create new agreement records, work with users to gather proper information, track through the renewal, negotiation, and PR approval process)
- Prepare and publish Agreement / contract reports
- Work with IT PM’s to maintain complete listing of IT Project codes for time tracking capabilities
- Time tracking – prepare and publish time tracking analytics for IT management
- Perform analysis and identify areas of improvement
- Participate in metrics identification and create new dashboards to provide visibility to time tracking actuals data
- Knowledge of service desk management tools will be beneficial
- Has carrier/circuit experience
- Solid understanding of network protocols, QoS, and other VOIP related network components
- Experience working with carriers, hardware vendors, and contractors to troubleshoot voice/PSTN issues as they arise and may affect call quality or reliability
- Bachelor’s degree in Network, Network Communications, Telecommunications or similar technical discipline
- Ability to work flexible schedules in a 7/24 environment
IT Operations, Analyst Job Description
- Create, update, delete resources as employees are onboarded
- Maintain current listing of projects ensure Oracle projects codes, resource tracker, and Major Dates are fully aligned
- Calendar and Compliance audits – Publish and maintain a regular IT Business Operations Calendar to ensure all of IT is aware of upcoming events/activities/cadence, and ensure SOX requirements are being met in a timely fashion
- Prepare and publish Quarterly Metrics – consolidate metrics from the teams and prepare executive level summaries of IT metrics, with areas of focus for upcoming quarters
- Administer project tools as necessary and continuous improvement
- Write/translate internal communications, system specks and knowledge articles in French and English to deliver fully bilingual user experience
- Support development/release activities by executing various stages of testing in English/French and engage with vendors/stakeholders to resolve bugs and defects
- Help improve IT Service Delivery initiatives through problem management, reporting, analyzing service delivery trends and performing root cause analysis
- Contribute to service delivery design based on ITIL framework, leading to enhanced user experience with IT Tools and Services
- Collect, process and summarize data to support the IT Analytics / Research, Service Desk and Enterprise System Monitoring teams
- Above average computing and navigation skills
- Good knowledge of Microsoft Office 2010 (word, excel, OneNote and PowerPoint), Windows 7/10 is a requirement
- University Degree or a College degree/diploma is considered an asset
- Identify/implement opportunities for continuous improvement for processes within this teams scope
- Lead the development of innovative ways to improve the current delivery of support services to our business partners to continuously achieve operational excellence with the use of appropriate monitoring tools
- Familiarity with J2EE, IHS Web Server, WebSphere Application Server, SSL, SOA, Unix Shell scripting,, Javascript, JBoss runtime environments