IT Tech Job Description
IT tech
provides leadership with technologies such as Office 365, OKTA or equivalent SAML SSO, Windows 2012r2, Active Directory, VMware, Linux, and monitoring technologies.
IT Tech Duties & Responsibilities
To write an effective IT tech job description, begin by listing detailed duties, responsibilities and expectations. We have included IT tech job description templates that you can modify and use.
Sample responsibilities for this position include:
Operating System support for all Windows desktop and server iterations, Linux Distributions (Debian, RedHat, Slackware, CentOS), UNIX, FreeBSD, VMS, SunOS, and Isilon OneFS
Server hardware support for systems for all Dell PowerEdge generations, Cisco UCS, Sun, IBM, Intel, and SuperMicro generic construction
Responding to questions in a timely manner
Analyzes business requirements and translates into functional requirements
Assist in process mapping and the identification of control gaps and weaknesses and with impact analysis of deficiencies
Research best practices from a SOX and technology control perspective and make recommendations to team management on improvement
Participate in the design and development of modules the implementation of fixes and enhancements to modules
As a senior trainer, partner with other senior trainer(s) to oversee daily training team operations, coach new team members, lead team strategy sessions, and represent the team in meetings with supervisor
Lead technical training projects
Perform training needs assessments for assigned projects
IT Tech Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Tech
List any licenses or certifications required by the position: CCNA, PMP, ITIL, CISSP, CISA, OSCP, CEH, CCSP, AV, PMI
Education for IT Tech
Typically a job would require a certain level of education.
Employers hiring for the IT tech job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Technical, Education, Technology, Information Technology, Business, Communication, Project Management, Engineering, Associates
Skills for IT Tech
Desired skills for IT tech include:
DNS
Dell
MS Outlook
Microsoft Office Suites
Most common technologies
Wireless Technologies and Windows desktop OS
Linux
VPN
DHCP
Office 365
Desired experience for IT tech includes:
Problem-solving skills to resolve client issues quickly and effectively, collaborating with the development and QA teams the Operations team, in India and NA
Ability to consult with the ops team and clients by understanding client business needs and drivers and suggest solutions
Strong Oral and written communications including demonstrated ability to accurately document changes to processes/functionality and create new processes as needed
At least 1 year of experience with SOX compliance/testing IT controls
At least 1 year of process mapping experience
At least 1 year of experience using data analysis tools
IT Tech Examples
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IT Tech Job Description
Job Description Example
Our company is hiring for an IT tech. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT tech
- Monitor, update, and manage a ticket queue
- Assists in the development and documentation of IT procedures, training
- Ensure team is delivering at the highest quality levels on time
- Explore new areas of opportunities for the team and the organization that would not only energize the team but also help improve overall application quality and the customer experience
- Build a strong relationship with the onsite counter parts
- Be responsible for mentoring and providing technical direction to the testing team
- Be familiar with the latest best practices in QA
- Be well versed in automation tools and scripting
- Be responsible for both pre and post prod QA of the website
- Publish daily/weekly QA status
Qualifications for IT tech
- 1+ year of experience using data analytics
- Proficient in SQL, SAS, Splunk, Tableau, Visio, and R
- CISA/CIA/CISSP/CRISC certification
- Provides support to both local and remote users
- Responds to end user calls as a first tier of technical support, gathering information to resolve the issues, and /or assisting others in the resolution of the problem
- Responsible for the daily support of network and workstation operating systems, workstation connectivity, and end-user applications.Excellent communication skills
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IT Tech Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of IT tech. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for IT tech
- Be responsible for E2E delivery of project - tactical or strategic - coming through any stakeholder
- Periodically perform critical path dependency analysis and take appropriate action to ensure delivery
- Identify measurable and experience opportunities
- Be involved in capacity planning and resource allocation
- Evaluate current network infrastructure and propose system enhancements
- Work under general supervision and apply network engineering and architecture knowledge on diverse problems
- Allocate network resources, monitor network performance and usage, and ensure most cost effective and efficient use of resources to include Windows 2008/2012 infrastructure components
- Take inbound calls from customers in support of their hosting environments
- Monitor and respond to customer emails requesting assistance with data center activities impacting their hosting infrastructure
- Under minimal supervision plans, conducts and assigns work
Qualifications for IT tech
- Bachelor Degree in information technology or associated discipline
- Demonstrated good written and oral communication and interpersonal skills with internal and external customers
- Two (2) years experience in a related field may be substituted for each year of the four (4) years of college
- Two (2) years experience required in network engineering
- CISCO Professional Certifications and Microsoft Professional Certifications preferred
- Teaching via classroom and web conference
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IT Tech Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of IT tech. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for IT tech
- Primary responsibility to report to Colocation Leadership (dates and times are recorded) any observed behavior that is detrimental to the team’s morale
- Oversees the team’s workflow in real time and makes necessary changes to ensure overall effectiveness regardless of shifting priorities
- Monitor customer and Infrastructural environments to quickly identify trends and proactively resolve incidents
- Ability to coordinate work assignments within a team environment
- Project a positive, professional attitude across a broad spectrum of challenges
- Desire to take on additional duties and responsibilities – Leadership
- Manage all problems and service requests reported to Colocation Support
- The individual in this position are practitioners of operational excellence within Colocation Support providing best in class technical service and support
- Provide hands-on training for new personnel assigned to their shift
- Performance Management - Identify performance issues and take action if required
Qualifications for IT tech
- Masters at least one application area or platform (SFDC Service Cloud or ServiceMax) and the integration aspects with other platforms, including solid understanding of architecture
- Prefer minimum 10 years of IT experience, including Agile
- 4 years of minimum experience in SFDC (Salesforce) Service Cloud required
- One full cycle implementation in ServiceMax, most preferred
- Experienced with coaching technical leads and developers, including estimating software development in Agile
- Functional knowledge of Windows 7, Microsoft Office 2007/2010, Server 2008
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IT Tech Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of IT tech. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT tech
- Notify management as outlined within directives and workflows
- Document all the special client and/or Severity 1 and 2 trouble tickets that are not yet
- Service desk support, entering tickets and triaging issues as they arise
- Customer service and technical support to professionals at all levels of an organization some onsite travel may be required
- Maintain documentation of service desk and project tickets is a must
- Organized, attention detail, time management, troubleshooting/methodical approach
- Work independently and as a team player, communication skills, self-motivated/drive, flexible
- Perform PC, hardware and peripheral equipment improvements, upgrades, and repairs
- Under supervision, perform periodic system maintenance
- Place vendor service calls when necessary to resolve hardware or software failures
Qualifications for IT tech
- Understanding of laptop, tablet and mobile phones and syncing with business applications
- Familiarity with Oracle Financials, Wide Orbit, Citrix a plus
- Demonstrated ability to multi-task and meet timelines on deliverables
- VU Gen
- Performance Center
- Exp in Tru-Client & HTTP
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IT Tech Job Description
Job Description Example
Our company is searching for experienced candidates for the position of IT tech. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for IT tech
- Working experience with SAP concepts
- Deep understanding of the SAP HCM processes and its interactions with other modules such as the SAP Cross-Application Time tracking tool, SAP Travel Expense module, FI
- Installing, Configuring, and Administering Microsoft Windows 10 Professional
- Managing and Maintaining a Microsoft Windows Server 2008, 2012 Environment
- Implementing, Managing, and Maintaining a Microsoft Windows Server 2008, 2012 Network Infrastructure
- Planning, Implementing, and Maintaining a Microsoft Windows Server 2008, 2012 Active Directory Infrastructure
- Provides support to the business for PC/LAN and other related hardware/software
- Interacts with business customers and reacts accordingly to changing environments and business needs
- Participates in assigned project teams including system upgrades and field wide projects
- Analyzes and resolves incidents/problems of low to medium complexity ensuring tickets are updated accurately and in a timely manner by using Change and Problem Management tool
Qualifications for IT tech
- Web Scripting
- Knowledge of server class and workstation class electronic components
- Knowledge of Windows-based Desktop and Laptop platforms
- Knowledge of MAC Desktop and Laptop platforms
- Knowledge of Mobility platforms (Smart phones and tablets)
- Knowledge of basic LAN/WAN principles