Junior Support Analyst Job Description
Junior Support Analyst Duties & Responsibilities
To write an effective junior support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included junior support analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Junior Support Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Junior Support Analyst
List any licenses or certifications required by the position: ITIL, MTA, CFA, FRM, COMPTIA, III, MCITP
Education for Junior Support Analyst
Typically a job would require a certain level of education.
Employers hiring for the junior support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Business, Education, Engineering, Technical, Finance, Accounting, Information Systems, Technology, Economics
Skills for Junior Support Analyst
Desired skills for junior support analyst include:
Desired experience for junior support analyst includes:
Junior Support Analyst Examples
Junior Support Analyst Job Description
- Respond to user trouble calls
- Conduct system back ups
- Conduct daily system checks
- Provide system maintenance
- Release and print batch reports in as required to support the FRCSE
- Monitor NALCOMIS interface with Navy ERP
- Produce headcount monitoring and reporting / in particular in the monthly headcount closing reporting to Paris
- Assist in Trading Partner Onboarding
- Performs continuous monitoring of systems' health (incl
- Collaborate with business and technical teams to support the day to day activities supporting JD Edwards
- BA Degree or equivalent educational certificate preferred
- Requires an Associate's Degree in Management Information Systems, Business, Computer Science, Mathematics or related quantitative science field
- In-depth experience with NTCSS
- 2-5 yrs of business experience (sales preferred)
- Spyware / adware removal tools antivirus programs
- Must be comfortable with all facets of PC and laptop hardware setup and maintenance
Junior Support Analyst Job Description
- Troubleshoot client issues in Reporting Tools tied to JDE (DAS, Business Objects, Excel)
- Troubleshoot integration issues tied to JDE (FTP, BIP and Web Services)
- Track work activities and document solutions in our Global Ticketing System (iSupport)
- Update and maintain Help Documentation for JDE in Oracle UPK
- Conduct the initial investigation into issues raised through a variety of means including liaising with development teams, project managers and helpdesk
- Co-ordination and assignment of support tickets to team members
- Researching technical documentation and past incident histories
- Monitor SLAs, Change Request progress through to resolution by following up escalated issues, documenting progress and ensuring issues get resolved within our contracted timescales
- Proactively liaise with the customer to keep them informed of progress
- Be an active member of the support team, reporting regularly on status of issues Ensure any issues are logged and that escalation procedures are followed, as documented
- Experience working with a ticketing system/service desk
- Essential - willingness to learn
- Working on New Starters and Leavers, requesting account creation building and rolling out hardware and updating software packages
- Excellent verbal/written communication, organizational skills, ability to prioritize a constantly changing work load
- Knowledge of EXTOL and JDA / Manugistics
- Working knowledge of Service Now or other ticket tracking software
Junior Support Analyst Job Description
- Receive, review and assign Requests for Change as per Change Management Procedure
- To promote consistent and good working practices, making suggestions for improvement wherever possible
- Contribute to Technology projects as required
- Ensuring the liaison between Front-Office and other support departments (RISQ, FIND .) to smooth the processing and resolution of daily issues
- Troubleshoot and resolve user issues where possible
- Work with end users to understand requests and set expectations
- Oversee and manage the user request queue process
- Monitor case age to ensure timely resolution and follow-ups
- Follow escalation plan and assign requests to appropriate subject matter experts
- Assist senior analysts with EMEA regulatory reporting (MiFID, EMIR)
- Self-motivated individual with excellent organization skills and the ability to manage multiple tasks and priorities and easily adapt to changing environment
- Identify opportunities for proactive support, best practices and training
- Participate in software and system upgrades with infrastructure and development teams
- Update support documentation as necessary adhering to Sarbanes Oxley process and procedure requirements
- Ability to craft concise communications of a technical nature to a business community
- Expertise in BI content design and navigation
Junior Support Analyst Job Description
- Assist senior analysts in performing daily collateral management functions/tasks
- Assist senior analysts in managing and taking accountability for assigned project work through to completion ensuring that deadlines are met and risks are managed
- Liaise with external vendors and administrators to source underlying asset data
- Perform Daily and monthly reconciliation of investment portfolios with PB/custodian banks
- Investigate and resolve discrepancies between internal records and various external custodians and administrators
- Assist Senior Analysts and Investment teams in resolving any specific queries
- Collate and verify key data to ensure internal core data is valid and accurate
- Preparation of batch schedules and checking of system outputs
- Ensuring that documents and reports are produced at the correct time
- Ensuring that bills and letters are accurately produced and dispatched
- Working knowledge of Cognos Connection (scheduling/bursting, report views, portals)
- Ability to create Cognos 10.1 reports using Report Studio, Analysis Studio, and Query Studio
- Understanding of the logical components involved in EDW architecture
- Familiar with terms such as ETL, Data Mart, Cubes, Change Data Capture, MDM, ODS, ADL
- Understanding of retail merchandising or supply chain systems
- 1-3 years of experience supporting JD Edwards
Junior Support Analyst Job Description
- Liaise with key stakeholders, including provision of up to date and accurate project information in an easily understood format
- Co-ordinate bid and project change control requests between key stakeholders
- Provide and maintain a repository of project knowledge and lessons learned, making this available as guidance to project teams
- Provide access to up to date standard project documentation, ensuring that SharePoint is used as the standard document repository
- Participate in monitoring project schedules and project budgets
- Monitor resource forecasts and provide information about resource availability for projects
- Provide quality assurance services to projects by tracking and reporting on compliance to project standards
- Support the closure of transition and change team audit actions
- Responding to customers in the Americas and EMEA regions and providing clear communications and proper documentation of their requests, while in pursuit of a positive outcome
- Acting as a regional point of contact in a DevOps model, taking ownership of operational issues and perform short-term resolution, and escalating/developing preventive measures for long term solutions
- A bachelor’s degree (or equivalent education/experience) in computer information systems, computer science or a related discipline
- Undergraduate degree in Information Systems, Computer Science or other relevant discipline and 1-2 years relevant production support experience, or equivalent combination of education and work experience
- Strong qualification level in equity derivative markets
- Five years' Treasury operations work experience preferred including supervisory experience and relevant Capital Markets Board of Turkey license
- Extensive understanding of OTC Treasury instruments
- BS/BA in Accounting, Finance, Mathematics or other quantitative subjects is preferred