Linux Support Engineer Job Description
Linux support engineer
provides system administration of Linux platforms, installs systems software/hardware products and provides maintenance to all installed Linux servers.
Linux Support Engineer Duties & Responsibilities
To write an effective linux support engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included linux support engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Repair operating systems and network equipment to maintain equipment in a safe and functional operating condition, including operating systems, servers, applications, protocols, data communications hardware, lines, modems, network devices, switches, routers, cables
Maintain availability of the internal network and all related services such as Mail, Internet, Video Conference, , minimizing downtime and maintenance windows
Participate in cross-functional team meetings and provide feedback to engineering and marketing regarding product requirements, customer experience, support tools
Lead a team of support engineers
Identify knowledge gaps with the group members and apply training where necessary
To provide a 1st / 2nd and 3rd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental KPIs and SLAs are met
To create, write, review and move the bar with regards to standards and the corresponding documentation
Developing vulnerability reports and investigating impact, resolution and verification of security vulnerabilities and patches performing deep dive and impact analysis into failed patch deployments
Provides first level administrative production support for engineering design functions
Develops complex solutions from business requirements and architectural specifications
Linux Support Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Linux Support Engineer
List any licenses or certifications required by the position: RHCE, ITIL, OS, RHCSE, RHCSA, CISSP, CASP, CE, COMPTIA, SU
Education for Linux Support Engineer
Typically a job would require a certain level of education.
Employers hiring for the linux support engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Physics, Information Technology, Information Science, Technical, Mathematics, Science, Management Information Systems, Chemistry
Skills for Linux Support Engineer
Desired skills for linux support engineer include:
CentOS
Servers/computers hardware and software
Linux OS internals
Linux networking
Linux platforms
Network routing protocols
Oracle Linux
RedHat
SUSE/SLES
Ubuntu
Desired experience for linux support engineer includes:
Strong experience with Storage Technology such as NFS Server, RAID Levels, SAN, NAS, DAS, NetApp
Technical certification including Linux+, RHCSA, RHCE, and RHCA strongly preferred
Ability to program in an administrative language (Perl, bash, python)
Due to the 24x7 operations of the business, Support Engineers may occasionally require on-call coverage overnight and on weekends and holidays
AWS Certified Solutions Architect - Associate Certification (must be obtained within 90 days of hire date)
At the manager’s discretion, additional experience may substitute for the degree requirement
Linux Support Engineer Examples
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Linux Support Engineer Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of linux support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for linux support engineer
- Assists in the definition of architecture standards and anticipate areas where architecture standards may need to be developed that are in-line with customer, IT and industry standards
- Validates the detailed architecture requirements for an application/technology to conform to the current and target architecture and standards
- May act a key contact for setting vendor strategy
- Manage status and activity reporting to customer and Micro Focus Customer Care
- At least 4 years of experience as a system administrator in Linux and Windows Creation of XtremIO xbrick clusters to end-user specifications
- Host installation, configuration, and zoning
- Support virtualized infrastructure environment which includes DHCP, PXE, LDAP, etc
- Handle trouble tickets dealing with hardware and configuration issues
- Track and help manage assets and inventory rotations
- Able to review, understand, and troubleshoot bash/python scripts created by others to automate cluster bring-up and changes
Qualifications for linux support engineer
- Proven track record of being a team player
- Perform Quality Control passes and plan, execute, complex maintenances
- Thorough knowledge and love of Linux operating system
- A Bachelor’s degree or Equivalent, and 3 years of related work experience
- Fluency reading, writing and speaking English and Spanish at a technical/business level
- A willingness to work after hours, weekends and/or holidays when required as the business dictates
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Linux Support Engineer Job Description
Job Description Example
Our innovative and growing company is hiring for a linux support engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for linux support engineer
- In-depth knowledge of SAN systems (FC and iSCSI)
- Knowledge of Virtualization concepts & experience with Vmware vSphere
- Linux Scripting Knowledge (Bash, Perl, Python—any combination)
- Support and administration of Production, Pre Production (PPE) and Test/Development environments
- Proactive management of the Worldpay Linux estate and recommendation of measures to improve service delivery to the Worldpay customer base
- Work with Application Support Teams to provide Apache/Tomcat support, troubleshooting and service improvement initiatives
- Ensure that Linux systems are kept as current as possible within business constraints
- Evaluate system performance and produce reports to recommend and implement platforms improvements as appropriate
- Produce and maintain relevant technical and operational documentation
- Rapid response to and resolution of Worldpay Linux incidents
Qualifications for linux support engineer
- Bachelor’s degree and at least 4 years’ of applicable work experience
- Understands distributed trading systems and how to support them
- Open to working non-standard schedule including a Sun-Mon or Fri-Sat weekend
- A solid grasp of networking fundamentals, preferably including hands-on experience with load balancers, switches, routers
- Strong embedded software debugging skills on driver/system level on linux and real time operating system
- Familiar with Linux kernel/driver
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Linux Support Engineer Job Description
Job Description Example
Our innovative and growing company is hiring for a linux support engineer. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for linux support engineer
- Management and implementation of upgrades to services
- Escalation of critical issues in accordance with relevant process and procedures
- Deliver services to agreed Service Level and Operating Level Agreements
- Work with the Worldpay Enterprise Architecture team to help evaluate and recommend products to improve the availability of services
- Participation in 24x7 on-call rota and be available for out-of-hours work as required
- Participate in discretionary projects/engineering tasks as agreed
- Development and automation of services processes and procedures
- Manage installations and software upgrades to ensure all services are kept as current as possible and that license audit is performed and all licenses are in place
- Manage the configuration and operation of Worldpay Linux services
- Deliver reporting on Linux performance metrics
Qualifications for linux support engineer
- Wireless communication knowledge (CDMA/UMTS/GSM) is a plus
- Bachelor or above with a major of computer science or relevant
- Must have experience programming using R or S-Plus
- Successful candidate for this role will have strong analytical and troubleshooting skills, with experience in integrating multi technology platforms and a desire to tackle the complex problems of scale
- Strong written and verbal communication skills, listening skills
- Must have at least one year of experience in a technical customer support environment or field experience
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Linux Support Engineer Job Description
Job Description Example
Our innovative and growing company is looking for a linux support engineer. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for linux support engineer
- Interface into other organizations (internal and external)
- Product / problem analysis
- Technical Issue Resolution- Analysing and resolving support incidents and product issues, using analytical, technical or programming skills
- Project Delivery - Providing implementation services to deploy a variety of technical solutions and changes to existing customer systems and CDK infrastructure Globally
- Technical Escalation – Ownership of technical issues, liaising with Product Owners, mentoring other CDK teams and colleagues to ensure calls are accurately investigated
- Root Cause Analysis– Investigating and reporting on root cause analysis and Implementing Continual Service Improvement (CSI)
- Take ownership of incoming pre-sales calls created by customers, sales representatives, and sales engineers
- Solve issues directly with customers and provide advanced support to sales engineers in the field via phone, chat, email and remote screen viewing
- Provide backup to sales engineers and work directly with customers on installations, configuration changes, and cutting over production email
- Be a liaison for escalations from pre-sales customers, sales representatives, and sales engineers to Engineering or SAS Operations for resolution
Qualifications for linux support engineer
- Strong English communication and interpersonal skills, high motivation
- Skill with scripting languages
- Ideal candidates should also be familiar with the TCP/IP stack and common Internet protocols such as HTTP
- Ability to utilize a computer and software programs to understand and resolve technical product issues, locate potential software bugs
- Highly developed interpersonal, oral and written communication skills in English
- Experience with heterogeneous networks and network operating systems such as Linux, Unix and Windows
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Linux Support Engineer Job Description
Job Description Example
Our company is hiring for a linux support engineer. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for linux support engineer
- Investigate / troubleshoot issues
- Drive and recover service failure incidents and provide feedback leading to the prevention of incidents
- Review processes & tools used by the team and in conjunction with the other global sites, discuss, document and develop enhancements including actively following-up on the implementation of improvements in production
- Continually develop personal knowledge of the tools, process and best practices within the team including the various application & environments operated by the team in terms of business criticality, dependencies & relationships to other applications and design
- Work with the different project teams in order to achieve sign-off for the acceptance of new applications and tools - including the documentation of procedures and training
- Complete BAU tasks, escalating where exceptions occur
- Perform as part of a team providing 24/7/365 on-call support by responding to service incidents, escalations, alerts, incidents and problems that affect the environment and payment systems the team is responsible for
- Develop and implement new BAU tasks and manage change within BAU task procedures
- Complete acceptance testing of new releases and patches, providing technical feedback to Development
- Manage the deployment of system changes and maintenance tasks during specified maintenance windows
Qualifications for linux support engineer
- Scripting/programming experience helpful (shell, Python, Perl, C/C++)
- IT/Technical support/SUSE Linux Services IT/Technical support/SUSE Linux Services Technical Support or as a system administrator for Linux OS (SUSE and/or Red Hat or Micro Focus OES)
- Open to working flexible shifts for example 7am-3pm, Su-Th or Tu-Sat
- Linux Administrator / Engineer within Worldpay I&O Corporate Systems
- Responsible for the build, maintenance and support of multiple server environments and live services, to enable Worldpay to provide a highly available enterprise quality service to our merchants and customers, working alongside Infrastructure and Operations teams based in the UK, USA, Romania and Indore
- Responsible for Apache HTTP server / Tomcat support for services hosted on Linux Operating Systems