Manager, Security Operations Job Description
Manager, Security Operations Duties & Responsibilities
To write an effective manager, security operations job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, security operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Manager, Security Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Manager, Security Operations
List any licenses or certifications required by the position: CISSP, CISM, ITIL, CISA, CIPP, ISC, GIAC, SANS, CCSP, EMT
Education for Manager, Security Operations
Typically a job would require a certain level of education.
Employers hiring for the manager, security operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Military, Criminal Justice, Computer Science, Law Enforcement, Business/Administration, Engineering, Business, Information Security, Management, Education
Skills for Manager, Security Operations
Desired skills for manager, security operations include:
Desired experience for manager, security operations includes:
Manager, Security Operations Examples
Manager, Security Operations Job Description
- Identify, prioritize, structure, and lead multiple projects or major project work-streams related to Enterprise Information Security strategies, priorities, and special initiatives
- Manage cross-functional and detailed project plans and represent the Enterprise Product team in all strategic planning recommendations and approvals
- Work with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to cross-organizational leadership
- Facilitate/lead the development of meaningful internal operational benchmarks that can be owned by Information Security & Compliance team
- Gather and analyze data in order to report weekly & monthly results for key initiatives and ad-hoc requests
- Develop strong collaborative relationships with cross-organizational leadership in order to assess and meet the needs of the business
- Build and maintain strategic planning partnerships with all applicable business units
- Manage and develop the team, including hiring, retention, performance management, mentoring, and skill development
- Build and lead one of the core security teams
- Lead by example and demonstrate technical knowledge strong leadership skills to lead this critical function in a dynamic and fast paced organization
- Previous experience in crisis management and travel safety is highly desired
- 3-5 years in background investigations and security industry
- Technical ability in being able to read data from specifications that will help with the identification of potentially affected technical teams
- 5-10 years working on an Operations team managing multiple systems
- Experience deploying complex software to distributed systems
- 2-5 years in an Operations leadership role
Manager, Security Operations Job Description
- Handling escalations from Level 2 / facing off to our senior client stakeholders
- Own operational excellence, service improvements -- meet annual efficiency goals
- Handle incident communications when management escalations are required
- Manage escalations, incidents and oversee incident management
- Ensure timely response to client questions on supported services
- Gather service metric data and report to stakeholders on a monthly basis
- Identify opportunities and oversee the implementation for automation
- Ensure the team follows our Operating Principles
- On call escalations may be required
- Lead a team of approximately 5 security leads and 40 agents across a multi-shift operation seven days a week
- Analytical and strong computer experience (MS Office Suite)
- Sec+, CISSP, CCSP, CISM, or AWS certifications are desired
- Bachelor’s degree in a related field (such as information technology or security) or equivalent experience
- Knowledge of cyber security regulations, guidance and policies (e.g., PCI, NIST, SOX)
- Knowledge of security threats, vulnerabilities, exploits, and various attack vectors
- Knowledge of security operations, incident response, enterprise log management
Manager, Security Operations Job Description
- Identify new trends in appropriate technical areas and understand the options available on those spaces
- Participate and lead certain activities sanctioned by the Security and Privacy Committee, with third party security auditors and consultants in executing the annual risk assessment exercises, SOC 2, Type II assessments and other security testing and audits
- Propagate security awareness among employees
- Recommends purchase and ensures timely renewal of all necessary hardware and software licenses and support
- Compile, create and publish reports for availability, security and other metrics important and relevant for IT security and operations management
- Manage the process of gathering, analyzing and assessing the current and future threat landscape, providing the IT leadership and CSO with a realistic overview of risks and threats in the enterprise environment
- Manage a staff of information security engineers, administrators, and specialists
- Creates a positive atmosphere to encourage teammate growth and development
- Collaborate with the Vice President of I.T
- Perform regular performance reviews provide input to matrixed direct report performance reviews
- Experience in Security Operations in Afghanistan or Iraq
- Prior capture management experience a plus
- Related work experience with exposure to Information Security & Compliance industry
- Expert on executive deck creation, delivery, and meeting planning logistics
- Will make hiring and firing decisions, make recommendations for advancement and promotions
- Must have excellent written and verbal communication skills and the ability to explain technical concepts to technical or non-technical personnel
Manager, Security Operations Job Description
- Assist in implementation of new tools and applications and processes
- Ensures 24/7 response to security incidents
- Drives continuous improvement efforts
- Facilitates the definition and approval of service descriptions, service-level agreements (SLAs), and operational-level agreements (OLAs) for the services owned
- Reviews key metrics and reports to assess and enhance overall service performance
- Tracks, reports and completes follow-up actions on comprehensive Safety and Security Management Plans
- Manages investigations into incidents, including criminal activities and violations of safety standards
- Establishing daily operations, regular communications, resource planning, providing guidance, relaying leadership expectations, and leading team activities and projects
- Providing communications across the organization, interfacing with senior leadership through resolution of security incidents, driving security best practices, and representing the Security Operations Center (SOC) team with external customers and partners
- Partnering with peers on other teams to ensure a consistent customer experience, conveying a positive and professional demeanor, and being a positive catalyst for leading change
- Technical undergraduate degree or equivalent experience required
- Specific Security, ITIL and/or Six Sigma certification preferred
- Experience in managing a contract Security Officer program
- Business Continuity Program management experience
- Corporate Security investigations experience
- Business-level computer literacy using Microsoft Office programs such as Word, Powerpoint and Excel
Manager, Security Operations Job Description
- Be a leader in the expansion and growth of security operation services and drive integration of new products and services
- Work with internal teams in the development of a comprehensive set of operational security policies and standards designed to permit the organization to achieve its business objectives while effectively managing our security and compliance requirements of meeting PCI and SOX goals
- Coordinates with the Continuous Response Manager to ensure project work is coordinated to Analysts
- Create and maintain program metrics
- Creation of regional policies and procedures with Business Unit context, contributions and oversight for global policy
- Ensure all incidents are managed appropriately and per policy and procedure
- Effectively communicate threats and incident details to senior technology and business unit leadership
- Maintain communication and alignment with other regional SOCs and the Incident Response Team
- Define and enforce operational service level agreements for critical activities
- Ensure timely and accurate incident documentation from all SOC personnel
- Sound knowledge of best security practice, procedure, and technology is required
- Previous work experience in the European security sector essential
- Must be willing to work from The Ark, London, UK
- Must be available 24 hours a day, 7 days a week to respond to SCM-related crises/emergencies
- Input into the design, architecture and deployment of Security Operations strategy to deliver technical prevention, detection and corrective controls to the business and its customers
- Accountable for SOC Event and Incident Management