Manager, Shared Services Job Description
Manager, Shared Services Duties & Responsibilities
To write an effective manager, shared services job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, shared services job description templates that you can modify and use.
Sample responsibilities for this position include:
Manager, Shared Services Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Manager, Shared Services
List any licenses or certifications required by the position: HR, PMP, ITIL, CPA, PHR, SPHR, HCS, COS, OASIS, VCO
Education for Manager, Shared Services
Typically a job would require a certain level of education.
Employers hiring for the manager, shared services job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Accounting, Business, Finance, Education, MBA, Business/Administration, Management, Office Administration, Human Resources, Engineering
Skills for Manager, Shared Services
Desired skills for manager, shared services include:
Desired experience for manager, shared services includes:
Manager, Shared Services Examples
Manager, Shared Services Job Description
- Ability to think autonomously in the development of creative solutions
- Deploy best practices, driving working capital improvement, ensuring SOX compliance, and improving productivity
- Liaise between the SSC and internal customers including IT, finance and sales to develop project plans and implementation timelines for all new initiatives
- Serve as the primary point of contact for the integration of all newly acquired companies across Europe
- Act as key support to the functional heads within the SSC to ensure the seamless transition of work into the SSC
- Work with SSC Functional heads to enhance existing service offering, through re-engineering and / or automation of key processes
- Create business cases and project initiation documentation for SSC projects
- Build and maintain a governance structure for all projects including integrations and technology deployments
- Prepare and distribute monthly PWM Specialized Services sales, performance (dashboards, scorecards) and informational reporting as specified and required from the respective business areas – spanning national, regional, branch, and advisor levels
- Maintain sustainable, industrialized, well-documented reporting and data processes and perform robust quality assurance reviews and oversight, through leading two direct reports with responsibility for PB and PT reporting
- Performing payroll audit and compliance testing
- Assisting in other daily projects and duties as assigned
- Bachleor's degree in Accounting or Finance or comparable experience
- Working knowledge of Federal and State payroll tax legislation
- Be detail oriented and possess strong analytical and problem solving skills
- Certified Payroll Professional desired
Manager, Shared Services Job Description
- Continuously review existing PB and PT reporting requirements and processes, proactively providing thought leadership and hands-on development and execution for future sales and performance reporting needs and metrics – constantly seeking and implementing opportunities to standardize, improve, re-package, consolidate or cull reporting or processes
- Assist the Senior Manager in maintaining strategies to coordinate and support all reporting activities for the PWM businesses, by taking ownership of accountabilities or special projects/initiatives as required (i.e., carry out investigation and analysis, document and communicate clear and concise recommendations, initiate and lead enhancements to improve the efficiency and accuracy of data gathering and reporting infrastructure and processes)
- Actively contribute to enhancing the WSS Reporting & Insights Team’s foundational and scalable processes and best practices for data extraction, manipulation, archiving, provision of insights, team de-risking needs and reporting development techniques to increase overall team effectiveness and efficiency and to consistently deliver superior results for all our business clients
- Manage team members' work schedules and monitor both individual and team performance against agreed business SLA's
- Work with the manager to create a training plan for the team
- Manage escalation point for queries from team members and issues raised Owning maintenance and development of processes and services, ensuring continued compliance with agreed SLA's
- Responsible for all Key reporting and Metrics for the Contact Center Team
- Maintain expertise and knowledge of HRSS best practice, creating an environment of continuous process improvement for all HR administrative processes
- Undertake regular reviews with key stakeholders to drive continuous improvement
- Own the transition plan for transitioning work into Shared Services from HR partners
- 10 yearsdatabase administrationexperience of distributed DBMS technologies (ie
- Good understanding of application programming and various scripting and coding languages (ie
- Monitoring and reviewing employee work performance
- JDE system knowledge preferred
- Minimum 5 years of knowledge management experience demonstrating competency in managing resources to meet goals
- Baccalaureate degree in Business Administration or equivalent combination of education and related work experience is required
Manager, Shared Services Job Description
- Responsible for updating the knowledge repository to enable team to take ownership of a higher percentage of inbound inquiries
- Create a service delivery model for HR that is simple, global and follows well documented protocols
- Oversee implementation of HR Shared Services Technologies by working with IT and HR
- Stays abreast of changing regulations to be able to provide guidance and direction to teams and develops strategies to mitigate risk exposure and changing regulations
- Responsible for reviewing and managing account payable operation for Asia Pacific markets in shared service centre model
- Support the treasury functions by monitoring and optimizing cash flow within the group
- Review balance sheet reconciliation on key accounts in compliance with IFRS
- Response to vendor and internal stakeholder enquiry
- Manage and develop two teams (a total of 12 – 15 associates), assuring KPI’s are met for both groups
- Manage the Financial Management team, including recruitment and employee development
- To lead in the support of database and transaction management technology and it’s deployment and usage standards
- To lead in identification and implementation of processes, tools and initiatives to optimize development and support capabilities across all DBMS technologies
- Of 3 years of experience managing shared services or third party vendor
- Experience of deploying solutions into a Shared Service Landscape
- Experience of onboarding new work streams
- Able to engage and interact with senior stakeholders
Manager, Shared Services Job Description
- Defining project objectives, scope, and level of effort
- Assigning duties, responsibilities, and scope of authority to project personnel
- Preparing project status reports for management and business unit leaders
- Monitoring progress against plan
- Administer resource management scheduling system
- Collaborate closely with other Shared Services groups for process and system enhancements
- Optimize operational excellence of the team by managing process improvement within the team
- Provide cross-functional assistance and strategic leadership to overall master data strategy
- Development and maintenance of MDM processes and governance
- Provide leadership for MDM initiatives for key domains (customer, vendor)
- Pan European exposure
- Previous experience of deploying and maintaining controls (SOX)
- Ability to develop strong relationships with international teams
- Gap analysis / Re-engineering experience
- Developing training material with In-house training team
- Ability to challenge current processes with proposals for improvement
Manager, Shared Services Job Description
- Develops, documents and maintains Benefits and Leave Administration processes, knowledge base, issue tracking technology and service level agreements
- Stays informed of key Human Resources and Benefits issues/events and policy changes that impact Employee Services team’s scope of responsibility
- Focus relentlessly on streamlining processes for customer/vendor master creation and maintenance processes
- Track team and individual productivity
- Lead continuous improvement efforts for master data
- Completes master data staff responsibilities (as necessary and appropriate)
- Working with web based software solutions the Microsoft Office suite to perform detailed analysis and summarize results in support of managing in-sourced and outsourced services
- Responsible for analyzing/researching tax information for developing and implementing procedures to ensure IRS tax compliance information reporting and withholding – 1099/1042 solutions
- Responsible for managing the Foreign Reporting vendor/invoice processes and preparing the 1042-S files for submitting to Convey Compliance Systems, inc. for printing, mailing, and filing with the IRS
- Support AP Manager with preparing the 1099 files to submit to Convey Compliance Systems, inc. for printing, mailing and filing with the IRS
- Previous exposure to building business cases
- Previous experience of creating project initiation documentation
- Minimum 8+ years of relevant financial, accounting and/or audit experience including at least 3 years in a manager role
- Five (5) – eight (8) years working in a call center environment
- Three (3) – five (5) years call center leadership experience required
- Possess excellent writing and verbal communication skills