Manager, User Experience Job Description
Manager, User Experience Duties & Responsibilities
To write an effective manager, user experience job description, begin by listing detailed duties, responsibilities and expectations. We have included manager, user experience job description templates that you can modify and use.
Sample responsibilities for this position include:
Manager, User Experience Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Manager, User Experience
List any licenses or certifications required by the position: PMP, CAPM, UX, HFI
Education for Manager, User Experience
Typically a job would require a certain level of education.
Employers hiring for the manager, user experience job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Design, Computer Science, Psychology, Education, Human-Computer Interaction, Engineering, Business, Management, Interaction Design, Computer
Skills for Manager, User Experience
Desired skills for manager, user experience include:
Desired experience for manager, user experience includes:
Manager, User Experience Examples
Manager, User Experience Job Description
- Create and document guidelines that elegantly address corporate brand standards, user-centered design principles, business and operational requirements
- Contribute to the style guidelines, design pattern libraries and usability best practices that facilitate a growing team's work
- Contribute to optimization testing
- Apply judgment while working on products of moderate size & complexity &/or code requiring a high degree of ingenuity or creativity
- Validate and/or create project budget
- Set and manage user/customer expectations throughout the project lifecycle
- Develop and maintain Project Plans and track progress to plan
- Deliver project using EA's delivery methodology & comply with processes for managing projects
- Accountable for tracking and reporting of project costs
- Responsible for regular project status reporting to Steering Committee, project teams, CIO staff and PMO
- Create the right documentation for the task at hand, ranging from a sketch on a notepad to an annotated wireframe that a developer can build from
- Be able to easily pivot between creative discussions about pixel perfection and business-minded discussions about maximizing site conversion
- Must have outstanding written, verbal and interpersonal communication skills
- 5 years of experience in user experience design, digital art direction and visual design
- Undergraduate degree in visual design, human factor/interaction design, or a related field
- 7+ years of experience designing user interfaces, preferably in an enterprise environment
Manager, User Experience Job Description
- Partners with the Service teams to ensure that deployment plans for new/enhanced services are successfully launched
- Manage the feedback from various channels including L2 and GSD
- Facilitate and Conduct Listening (Empathy) Sessions to document and analyze feedback around our products, processes and service from our internal customer population
- Facilitate and Conduct User Labs Studies to document and analyze ease of usability for existing and new process and tool implementations
- Translate user feedback and requirements into intuitive, meaningful and simplistic solutions
- Help drive and influence design decisions that are intuitive and simplistic based on user feedback
- Facilitate awareness / information sessions to provide updates to the broader team
- Develop Key Performance Indicators used to track User Experience metrics across the program
- Stay current on market trends to ensure cutting edge services are being delivered
- Conduct usability testing of applications, processes and tools
- Strong understanding of the financial services industry and competitors
- Bachelors or Masters Degree in Marketing, Communications or related field from an accredited college/university
- 5-7 years of experience in User Experience management in B2C E-Commerce sites that ship goods
- Experience with mobile a must
- Product management experience preferred or a strong understanding of the software development cycle to successfully develop requirements and manage the implementation of site functionality and features
- Ability to manage your time and deadlines, the ability to adapt to the ever-changing priorities of the E-Commerce business
Manager, User Experience Job Description
- Maintain UI standards and patterns across multiple websites
- Work closely with project managers, graphic designers, development, and internal stakeholders
- Maintain, simplify and improve customer-focused taxonomies
- Manage and coordinate usability test efforts to ensure well-designed usable customer interfaces
- Use web analytics to proactively propose interface enhancements
- Manage the day-to-day operational aspects of a project
- Work with internal business partners to ensure all project requirements and objectives are gathered, understood, and properly executed
- Manage resource availability and allocation
- Establish and cultivate relationships with internal partners business stakeholders
- Communicate project expectations manage changes to project scope, timing or resources
- Willing to travel internationally up to 6-9 times a year
- Self-starter and highly motivated individual, who demonstrate the ability to exercise sound judgment, prioritize and effectively meet deadlines while working on multiple assignments simultaneously
- 5+ years of experience in project-managing UX activities
- Excellent project management skills, including being proactive and simultaneously handle several complex projects
- Strong interpersonal and conflict resolution expertise and able to build strong cross-functional relationships
- Understanding of UX principles and processes and the broader software development lifecycle
Manager, User Experience Job Description
- Implement efficient UX/UI processes that help the design team achieve their best possible work
- Lead and grow a team of multidisciplinary colleagues with mentorship, guidance, and strategy
- Conducts segmentation analysis, competitor analysis, and surveys drivers of client experience/satisfaction related to the online and mobile experience
- Works closely with key internal partners, voice-of-customer /market (VOC) programs, industry analyst programs, and risk/legal stakeholders to understand the benefit of projects and enhancements
- Identify and report on innovative or successful competitive shopping experiences – web, mobile
- Create best-in-class User Experiences across all BestBuy.com touch-points through supporting the vision, contributing to the guidelines and providing direction and guidance to their team
- Manage and facilitate all recruiting, hiring and training a multi-disciplinary required by the team to support the best-in-class vision
- Facilitate meetings and lead brainstorming and sketching sessions with team members to articulate the vision and define design direction of integrated User Experiences for cross-functional teams
- Work with Director and Product Owners to set a vision, and lead the design approach and interaction model for the digital space
- Champion and effectively communicate design ideas using sketches, mock-ups and prototypes in a cross-functional team environment
- Mobile and web architecture
- Mobile platforms - Kony, Worklight, Sybase 360
- Hands-on experience as a UX practitioner a plus
- Ability to work in an agile environment and prioritize multiple projects at any given time
- Creative thinker with a solution oriented outlook
- Communicate effectively and at the right level based on the audience
Manager, User Experience Job Description
- Liaise between the business units, technology teams and support teams to ensure clear communications among stakeholders
- Possess a strong understanding of the industry
- The ability to understand complex technical concepts, but communicate in a simple way
- Bachelor’s degree in graphic design, web design, digital media or computer sciences plus 8 years of web design experience to include experience in account management or client services reflecting increasing levels of responsibility
- Experience working within current brand constraints create new compelling brand experiences
- Experience thinking conceptually and strategically while executing in great detail
- Leadership/Mentorship Skills
- Ensures the integration of a talent-centric approach
- Collaborate, contribute, and improve service products user experience
- Work effectively with extended teams to collect and assess functionality changes to improve the usability and interaction of service products in customer-facing assets
- Subject matter expertise with human interface design, collaboration solutions or overall user experience
- Must be able to manage and influence on and off-shore development, integration, and quality assurance teams
- Financial acumen to manage and adhere to plans, budgets and variances within the IT function
- 8+ years of related IT work experience with 5+ years in highly matrix large enterprise organizations preferred
- 5+ years in end user experience to include design research, user requirements personas, storyboards, scenarios, wireframes, flowcharts, design prototypes and/or design specifications
- Prior management experience, including program management and ability to be creative with constrained resources