Medical Office Coordinator Job Description
Medical Office Coordinator Duties & Responsibilities
To write an effective medical office coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included medical office coordinator job description templates that you can modify and use.
Sample responsibilities for this position include:
Medical Office Coordinator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Medical Office Coordinator
List any licenses or certifications required by the position: CMA, LPN, RMA, CPCS, CPR, MA, NAMSS, BLS, CPMSM, NCMA
Education for Medical Office Coordinator
Typically a job would require a certain level of education.
Employers hiring for the medical office coordinator job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Education, Graduate, Healthcare, Medical, Business, Associates, Management, Technical, General Studies, Computer Science
Skills for Medical Office Coordinator
Desired skills for medical office coordinator include:
Desired experience for medical office coordinator includes:
Medical Office Coordinator Examples
Medical Office Coordinator Job Description
- Uses or assists with medical instruments or equipment needed to administer patient care
- Assists in maintaining quality indicators including but not limited to the lab, joint commission and patient centered medical home initiatives as applicable
- Maintains familiarity with various types of medical insurance
- Provides administrative support for medical matters on behalf of Physicians, Pas/NPs, Nurses, and Genetic Counselors
- Making every patient encounter meaningful
- Going above and beyond patients’ expectations
- Treating others as we wish to be treated
- Being the model of compassion and competence
- Contributing to the work at hand with humility, appreciation, and thankfulness
- Prepares or authors correspondence for the signature of the Clinical/Office Manager and/or Director of Rehabilitative Services as deemed necessary
- Uses word processing programs accurately for all appropriate correspondence
- Keeps records of minutes of departmental meetings
- Authors written responses to suppliers, physician offices, patients, etc… for the signature of the Clinical/Office Manager and/or Rehabilitative Services Director
- Screens all appointment requests and phone calls for the Clinical/Office Manager and/or Director of Rehabilitative Services
- Prepares productivity sheets each pay period for review by Clinical/Office Manager and/or Director of Rehabilitative Services
- Opens, sorts, and properly distributes all mail received in the departments on a daily basis at least twice per day
Medical Office Coordinator Job Description
- Researches and evaluates costs of special order items for the department
- Types, verifies, and delivers all plans of care, progress notes, and discharge summaries to physicians/insurance companies as necessary by Physical, Occupational, and Speech Therapists
- Exemplifies the core values of Florida Hospital Systems, and serves as a role model for hospital staff and visitors
- Performs as a team member, actively collaborates with other departments to fulfill the mission, vision, core values, and SHARE behaviors of Florida Hospital Systems
- Assures admission paperwork is available and actively participates in the admission process
- Responds to patients’ needs in a timely manner
- Obtain weight, height, EKG, 5m walk test, 6 m walk test, grip strength test, and frailty on clinic day
- Resolves any scheduling conflicts in proactive and timely manner
- Creates processes and systems to ensure high level of service to patients
- Provides exemplary customer service by utilizing service excellence techniques such as scripting, service recovery and rounding to ensure that patient expectations are exceeded during clinic visit
- Experience with TouchMD is preferred
- SDH Annual Education
- Attendance Requirements
- Code of Conduct Refresher Course
- A high attention to detail is required, ability to multi-task
- Office management or supervisory experience preferred
Medical Office Coordinator Job Description
- Assists students with medical record releases
- Assist Frito Lay employees with special medical needs throughout workday as directed
- Demonstrates understanding and sensitivity to diversity
- Follows and helps creates processes and systems to ensure high level of service to patients
- Prints and mails directions, maps, fee schedules, doctor’s notes, test results and other Johns Hopkins GI specific information to patients
- Is courteous and pleasant in person and on the telephone with coworkers, patients, visitors, and supervisors
- Handles and resolves patient complaints non-defensively and without blame to other employees
- Is generous in assisting and supporting others
- Interact with patients, patient families, referring physicians, and third party carriers with regard to patient-related issues
- Coordinate a multi-faceted clinical/research office
- Will be working within patient portal set-up and company website
- Must have experience verifying eligibility of benefits
- Clinical background (MA, LPN, ) is highly preferred
- Gastroenterology experience is also preferred but not required
- Sends correspondence to referring physicians when patients cancel or now shows, also sends thank you letters for patient referrals
- Additional education may be substituted for years of related experience per the JHU equivalency formula
Medical Office Coordinator Job Description
- Research and prepare specialized reports
- Relay information to patients regarding preparation for lab tests and examinations
- Answer telephone, screen callers, relay messages, and greet visitors
- Open, sort, and screen mail
- Keeps patients aware of their appointments and medication changes
- Opens, sorts and screen mail
- Type routine correspondence as requested
- Ensure effective interpersonal communication by answering all calls within 3 rings, minimizing caller's time on hold and speaking with everyone in a friendly and helpful tone
- Schedule appointment(s) and/or make referral as appropriate
- This includes scheduling and confirming appointments, directing calls to appropriate personnel and identifying possible emergency calls from patients
- Pre Authorization experience preferred
- Strong verbal and written communications is also required
- Trainer experience a plus
- High school education or GED required, and a minimum of two years of secretarial experience
- Knowledge of drug and alcohol treatment is preferred
- Current LPN License in State of operations is preferred
Medical Office Coordinator Job Description
- Prints and mails directions, maps, fee schedules, doctor’s notes, test results and other Johns Hopkins Gastroenterology Clinic specific information to patients
- Answers incoming calls from referring physicians and patients
- Monitors patient no-shows and works with provider and patients to reschedule appointment if appropriate
- Provide a range of administrative and clinical support appropriately and courteously – appointments (scheduling and reminders), checking patients in and out, filing, triaging calls, escorting patients to exam rooms, maintaining patient records, and other duties as requested
- Maintain and support electronic health records
- Collect, process, and reconcile payments
- Assist onsite clinician with electronic and paper correspondence
- Daily communication with clinicians
- Works with the providers in the clinic administrative duties
- Handles multiple tasks/projects and meets deadlines as assigned
- Experience in the Johns Hopkins system strongly preferred
- Experience in billing, coding, and claims preferred
- Experience with Greenway Practice Management system preferred
- Must be positive, reliable, resourceful, proactive and efficient while maintaining an approachable and professional presence
- Ability to handle patients under stress
- Respectful and empathetic of patients and their families