Metrics Analyst Job Description
Metrics Analyst Duties & Responsibilities
To write an effective metrics analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included metrics analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Metrics Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Metrics Analyst
List any licenses or certifications required by the position: CAMS, FRM, CFA, ITIL, MTA, ASQ, CISSP, PMP, PMO, CPA
Education for Metrics Analyst
Typically a job would require a certain level of education.
Employers hiring for the metrics analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Business, Finance, Education, Engineering, Mathematics, Statistics, Information Technology, Technical, Business/Administration
Skills for Metrics Analyst
Desired skills for metrics analyst include:
Desired experience for metrics analyst includes:
Metrics Analyst Examples
Metrics Analyst Job Description
- Assemble, clean, manage and provide analytics for large spend and savings datasets to help derive actionable procurement insights
- Identify and troubleshoot data anomalies and assist in finding root causes related to data integrity questions
- Collect and help to report data pertaining to global/regional spend, Diverse Spend, Savings, Supplier Enabled Innovation, Shaping the Supply Base (supplier optimization) and any other metrics that drive Procurement performance
- Improve data collection and distribution processes while enhancing reporting capabilities to provide clear line of sight into key performance trends and metrics
- Work with partners in Data Services to ensure continuous improvement of key reporting deliverables
- Manage DPE financial reconciliation process and internal reporting
- Track budgets and record spend across the DPE team
- Provide regular updates to internal finance team to support the month and quarterly close
- Develop reusable template and repeatable processes for financial data collection, working with IT and Marketing stakeholders
- Extract metrics from structured and unstructured data sources
- Minimum 1-3 years of relevant experience within fixed income, real estate, and/or alternative assets
- Detail oriented, yet able to operate comfortably at a strategic / high level
- Some familiarity with IT Infrastructure technology concepts and practices
- Ability to build a data management program which organizes, analyzes and packages complex and disparate information sources involving call center operations and customer behavior into a cohesive and repeatable format
- Build expertise in the use of data mining and extraction tools to develop proficiency in the utilization of speech and text analytic tools from our telephony (NICE Speech Analytics) and customer survey (Medallia) systems
- Operationalize the aggregation, distribution and dissemination of the business lines’ service delivery, client experience and quality based performance metrics and drivers across the call center, IVR and Web channels the customer survey program
Metrics Analyst Job Description
- Work with GB, GF and Data Services stakeholders to support wider Group deliverables
- The ability to develop cohesive working relationships with internal/external stakeholders
- The ability to bring analytical rigour and structure and effective solutions to poorly-defined problems
- The ability to readily digest large amounts of complex information and apply to task / challenge in question
- Experience working with multiple stakeholders in a global environment
- Partner with business units on cost forecasting and budget planning
- Set-up and Maintain data in Financial Information Tracking System (FITS)
- Collaborate with MDS Supervisor to provide support and guidance to MDS business analysts
- Reconcile & process vendor invoices for allocation and payment
- Generate, verify and submit periodic usage reports to 3rd party service providers and exchanges
- Knowledge of financial products and services expected
- Ability to communicate complex ideas in clear, concise terms
- Requirement gathering capabilities
- Convert requirements into actionable plan
- Ability to author queries in Business Objects and Cognos
- Ability to Join queries from multiple tables/databases
Metrics Analyst Job Description
- Assist with audits on invoice allocation and payments
- Maintain good working relationships with team members, internal customers, external service vendors, brokers, and business partners
- Participate in projects and other tasks as assigned
- Evaluate, propose, and design tracking systems & applications to meet business needs
- Field queries from submitting units to find practical/workable results
- Risk and Compliance metrics and reports
- GIS Service Metrics
- GIS Operation Security Metrics
- Developing additional data-centric dashboards to assist users with visual representation of data profiling, assessment and creation of new screens in existing dashboards to reflect new metrics or areas for further in-depth analysis
- Assisting users with in-depth analysis of data profiling and assessment results from both business and technology perspectives, helping users to extract the maximum value from the dashboards and understand the numbers displayed
- Facilitate/Conduct department meetings
- Mentor/Cross-train team members in day-to-day activities
- O Business Objects
- Ability to understand complex strategic and tactical business issues to identify reporting needs
- Facility with large data sets, and technical skills to facilitate data access and analysis
- Experience in IT Service Management (ITIL) Problem Management and/or Incident Management processes
Metrics Analyst Job Description
- Participate in resource utilization activities to ensure alignment across functional areas and the vendor(s)
- Assist in preparation and forecasting of the budget of GMSO
- Participate in creation of operational reports for GMSO
- Participate in the development and maintenance of tracking tools, repositories
- Provide light project management support including developing trackers, metrics and dashboards for project teams
- Provide support during audits/inspections
- Partner with internal stakeholders on audit response and corrective actions
- Participate in department and/or cross-functional initiatives as appropriate
- Collaborate with team members and stakeholders to ensure a consistent approach to deliverables and across department
- Partner with EFCC and Business Line contacts to identify relevant Key Performance Indicators (KPI’s) and Key Risk Indicators (KRI’s)
- Experience with Tableau or other business intelligence/statistical analysis tools
- Strong knowledge and operational experience with video or critical infrastructure surveillance systems, following established operational procedures, is a plus
- Certification (current or past) in areas of expertise such as NCTI, SCTE, CCNA is a plus
- Must have the ability to work in a fast-paced, dynamic, high-tech, telecommunications or related environment
- Excellent communication skills, verbal and written, with the ability to maintain a high level of confidentiality
- Ability to operate with a high degree of interpersonal flexibility and confidentiality and handle multiple projects simultaneously under pressure and meet goals/deadlines
Metrics Analyst Job Description
- Partner with EFCC and Business Line contacts to produce an accurate and timely metrics package
- Provide concise and useful analysis of the data to all levels of the EFCC Operations organization
- Perform all continuous monitoring functions, including coordinating mitigation of gaps, findings and other security issues
- Scope, manage, track, and control project issues to ensure timely delivery of solutions
- Collect and analyze cyber metrics on a monthly basis
- Review the DISA tool effectiveness by collecting daily alert, block and filtering data
- Analyst(s) will also use previously obtained fusion I&W and compare against the daily trends to check for correlation
- Review all incidents against the daily/weekly metrics to determine if the DISA tools are losing effectiveness and to determine if there are needs to modify the tools or algorithms
- Provides a monthly metrics/ trend analysis report based upon the trends observed over the review period
- Work closely with Program Manager, Stakeholders, and Process Owners to deliver up-to-date financial and work units' results on a monthly basis as the foundation for accurate forecasting as a means for budget adherence and optimization of both financial and contractor resources
- Must have the ability to effectively communicate within all levels of the organization
- Program Management experience with strong organizational skills
- General understanding of the key PS&L Metrics and impact on the business
- Proven ability to work effectively with Leaders at all Levels
- Ability to handle multiple tasks with a results-driven mentality
- Experienced track record of planning and implementing a project/program, tool or meeting cadence