Network Support Analyst Job Description
Network Support Analyst Duties & Responsibilities
To write an effective network support analyst job description, begin by listing detailed duties, responsibilities and expectations. We have included network support analyst job description templates that you can modify and use.
Sample responsibilities for this position include:
Network Support Analyst Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Network Support Analyst
List any licenses or certifications required by the position: CCNA, IAT, NET, CCNP, CCIE, CE, CISCO, VCP, LAN, CCT
Education for Network Support Analyst
Typically a job would require a certain level of education.
Employers hiring for the network support analyst job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Education, Information Technology, Engineering, Business, Information Systems, Associates, Technology, Graduate
Skills for Network Support Analyst
Desired skills for network support analyst include:
Desired experience for network support analyst includes:
Network Support Analyst Examples
Network Support Analyst Job Description
- Development of written material, including white papers and toolkits, particularly related to the Big Data and Human Services portfolio
- Supporting the Executive Director in the preparation of funding proposals
- Event coordination, including conferences, workshops, and panels
- Assisting with MetroLab Network’s media suite, including website content, social media, online newsletter, and published materials on outside platforms
- Scheduling meetings, events, and speaking engagements
- Preparation of briefing materials, presentations, written remarks, talking points, agendas
- Staff support at meetings and public events
- Troubleshoot issues and remotely send updates to remedy problems
- Issue work orders to change defective radios
- Interface with customers on network and hardware issues
- Extensive "real world" network environment support
- Cisco networking (CCNA/CCNP preferred)
- Ability to physically lift and transport up to 50lbs up to several times a day
- MS Office Certification / A+ certification
- Avaya, Cisco, Call Center telephony support experience
- Bachelor's degree preferably in Computer Science, Information Systems, or a related discipline
Network Support Analyst Job Description
- Candidate must also be responsible for execution of Data Center class firewalls technologies
- Provides second level trouble support
- Solves randomly occurring problems
- Performs implementation tasks for systems and networks
- Designs and configures vendor services orders for repetitive services and oversees implementation
- Compiles data in support of equipment and user relocations or system migrations
- Performs simple configuration changes to meet business requirements under supervision
- Participates in level 1 or 2 incident recoveries with minimal supervision
- Remains up-to-date on information regarding relevant platform technologies
- Forecasts and budgets for production support growth and/or enhancements
- At least 1 year of experience in support and project management
- Demonstrated experience with various software, web, and social media platforms, including Microsoft excel and powerpoint, Wordpress, and Twitter
- Document procedures as required and improve documentation whenever possible
- Take initiative to research and resolve challenging problems
- Coordinate with vendors and customers as they perform maintenance on their systems and networks
- Answer 24x7 hotline, gather the information needed to respond and react according to the guidelines relevant to the reported event
Network Support Analyst Job Description
- Independently identify and articulate risks and opportunities to the budget early in the process to allow time for resolution
- Work across all levels (Analyst, Manager, Director) to develop variance analysis and offer decision support
- Develop dashboards/Key Performance Indicators to track project level savings, functional expense drivers
- Ad hoc projects as required (ie
- Making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors
- Performing trend analysis of incidents in order to prevent future incidents from happening
- Problem identification, recording, investigation and diagnosis
- Communicating with the CBP Problem Manager and other government POCs for all problems
- Act as the contract Point of Contract (POC) for all Problem oversight and coordination
- Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process
- 3+ years directly related to the job
- Strong social skills/ability to partner & challenge
- Imaginative, must possess intellectual curiosity
- Ability to communicate financial results to non-finance partners
- 2+ years of relevant analytical and finance experience required, FP&A experience preferred
- Knowledge of broadband equipment, protocols, and networking
Network Support Analyst Job Description
- Perform daily maintenance and troubleshooting of servers to verify and ensure tape backups are scheduled and successful on a daily basis
- Maintain server and storage equipment and interface with support vendors
- Construction of wired and wireless computer networks
- Supporting Windows clients (XP, 7, 8, 10) and Server O/S platforms (2008, 2012) - both physical and virtual machines
- Assisting with remote connectivity, troubleshooting and user support calls, and tracking these activities through a ticket system
- Diagnose hardware/software issues related to all Goodyear systems
- Conduct both onsite and online training on Goodyear’s proprietary software and systems, third-party applications
- Landline Phone System and Mobile Device setup, support, and administration
- Support, configure, and install printers, multi-function devices, servers, print servers, thermal barcode printers, access points, antennas, networking devices, RF scanners, work stations, virtual machines, surveillance systems, wiring, digital signage appliances, and other equipment as needed
- Provide technical and analytical support in determining the root cause of network problems and implement action plans based on policies and/or guidelines, and NOC departmental processes and procedures
- Level II CCNA or Net+, router/switching/FW/load balancing proficiency with 4-6 years’ experience
- With limited supervision, the Sr
- Consolidates data from multiple sources, using industry based tools or manually
- VMware VCP certifications
- Bachelor degree in I/T or related field is required or in lieu of degree 8-10 years of IT experience in a professional environment
- Must be proficient in written and verbal communications with at least 3-5 years of Information Technology experience in a corporate professional environment
Network Support Analyst Job Description
- Be part of a team that supports 1st level issues for the SLF network infrastructure
- Work with Operations Command Centre for any Incident tickets transferred to our group, and ensure MOPs are accurate
- Be flexible in managing workday across a multi-site location (some travel possible between Toronto, Waterloo, and Wellesley)
- Some overtime (outside regular business hours) may be required
- Maintain customer master data in parts ordering system
- Generate dealer ETA’s daily
- Work with IT on any system or data correction issues
- Implement system changes that improve dealer satisfaction with Paragon and system changes that result in internal process improvements
- Support project leads on systems projects and business process improvement projects
- Manage Parts Logistics Dealer Sounding Board
- The ability to adapt quickly, meet deadlines, work independently and as a team member is a definite must
- Strong interpersonal skills are required to work effectively with a wide range of internal & external users
- Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 3+ years directly related to the job
- Ability to support at least 2 domains
- This position will involve Saturday, Sunday, and/or Holiday hours regular weekday hours
- In addition, it may also require early morning, early evening, or overnight hours