NOC Manager Job Description
NOC Manager Duties & Responsibilities
To write an effective NOC manager job description, begin by listing detailed duties, responsibilities and expectations. We have included NOC manager job description templates that you can modify and use.
Sample responsibilities for this position include:
NOC Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for NOC Manager
List any licenses or certifications required by the position: ITIL, CCNA, V3, BLS, ALCS, PALS, CCNP, CE, SMS, DOT
Education for NOC Manager
Typically a job would require a certain level of education.
Employers hiring for the NOC manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Engineering, Technical, Education, Health Care, Business, Information Technology, Telecommunications, Electrical Engineering, Management
Skills for NOC Manager
Desired skills for NOC manager include:
Desired experience for NOC manager includes:
NOC Manager Examples
NOC Manager Job Description
- Accountable for maximizing contract margin through effective operational cost management
- Ensure the team delivers effective and efficient incident, problem, change, performance and fulfillment activities
- Develop Network operations teams with appropriate knowledge management
- Ensure compliance with standards as defined by Managed Services strategy
- Responsible for driving communications across teams during outages and incidents
- Candidate will have a proven track record of implementing and driving change in an international organization
- While the primary focus of the HomeAway network operations manager will be communications, and coordination, a strong technical background in complex computing environments is recommended
- Candidate will have deep understanding of technical metrics and how they map to business KPIs
- Candidate will be an agent of change within the organization seeking to close any gaps between technical issues and business communications, and help drive improvements through various teams
- Market the advantages of managed incident communications to all levels of the organization at all times
- Excellent written and verbal skills – English is a must
- Cisco Certified Network Associate (CCNA) is preferred
- Candidate with a broad knowledge and background on TCP/IP, MPLS, WAN routing and LAN switching technologies is preferred
- Candidate that possess working experience supporting Load Balancers (F5), Cisco ASR Routers and Nexus switches, Arista Switches, Networking Tools and Systems (eg
- Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing,&budgeting
- Knowledge of Nursing Practice Act, The Joint Commission& other federal, state, & local regulatory requirements
NOC Manager Job Description
- Ability to motivate offshore teams and technical organizations through messaging and a can do attitude
- Exposure to established contract management
- Constant focus to new and better options for her/his area of responsibility
- A Manager is responsible for providing leadership to the organization by growing him/herself, growing others and growing the business
- Sets and executes team strategy, including objectives, plans and policies for area of responsibility so as to develop and deliver innovative solutions and systems in support of Enterprise goals
- Manages day to day work of employees by monitoring budgets, expenses and scope and facilitating project delivery and support for complex projects of critical importance
- Works closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization
- Initiates and implements continuous improvements in all areas of IT responsibility
- Anticipates issues and develops preventive measures
- Improve vision, content, and delivery of ACES training program
- Ability to think quickly, take the initiative and willingness to make judgment calls
- Willingness and ability to learn new products and network technologies quickly, often without the focus of formalized training
- Be able to communicate about networking issues effectively and in a comprehensible manner both to clients and employees
- A minimum of 4 years’ management experience in an international environment
- A minimum of 8 years’ experience in IT with an in-depth understanding of IT infrastructure
- Provide a timely response to all network troubles, both service affecting and non-service affecting
NOC Manager Job Description
- Support process improvements, best practice sharing, and standardization across all NOC processes using Lean principles
- Collaborate with ACES counterparts in other functions teams like training and technology to drive standardization and documentation of core process elements to support network growth and scale
- Support active and effective continuous improvement engagement throughout NOC
- Interface with other functional areas as required (Supply Chain, FC, Procurement, Packaging Core ) in support of network initiatives that involve NOC Operations
- Managing, prioritizing, and establishing goals, standards and service levels for the day-to-day operations in the Network Operations Center (NOC) in accordance to departmental standards and guidelines
- Provide direction to staff on technical support activities and associate network elements
- Manage the support of all voice and data infrastructure for all internal and external systems, ensuring performance compliance to service level agreements
- Monitor staffing levels, trends and turnovers and prepare recommendations to management outlining efforts to maintain a quality staff
- Manage the escalation process for end-user and system-wide issues
- Monitor and measure uptime and maintenance of all internal and external infrastructure servers and network equipment
- He / she should be flexible and creative
- Underlying awareness of the bigger picture
- Knowledge of tools like
- CCNP with 5 years’ experience
- Cisco NXOS, 7000, 5000, and 2000
- VMware or Windows experience would be a plus
NOC Manager Job Description
- Establish and monitor key service indicators, ensuring customer requirements are met
- Provide leadership and direction on technical projects or project tasks, ensuring follow through from beginning to end
- Develop a strong partnership with Executive management, internal departments, and external contacts for Technical Operations in order to meet and maintain the Network Operation Center's established goals and objectives
- Recruit, build and develop a team that is capable of resolving complex customer issues in a timely and professional manner
- Work with internal resources to create, schedule and provide necessary technical and procedural training for technicians
- Coach, mentor and lead analysts in a stressful and fast paced environment
- Manage daily scheduling of analysts
- Manage the team’s performance as it relates to the company objectives
- Oversee and maintain daily force to load as it relates to tickets and call volumes
- Work with internal and external groups to ensure customer issues are resolved within the agreed upon SLA’s
- Wan routers – Cisco ISR
- Routing (Moderate BGP, OSPF, route redistribution, Static routes, route maps NAT, PIM SM)
- QOS – CBWFQ, Policing, Shaping, troubleshooting
- Protocol analysis ( TCP/IP required, DNS, DHCP, HTTP, SIP)
- 4+ years management experience in a distribution, manufacturing, or production environment
- Proven record of process improvement and savings
NOC Manager Job Description
- Analyze, recommend and implement continuous improvement projects
- Manage all Level 3 escalations internal and external customer escalations
- Ensure monthly departmental objectives are achieved
- Build relationships with the assigned customer base
- Onboard new customers to the Elite Program
- Establish monitoring for new locations
- Assist in responding to RFP requests
- Presenting to existing and potential customers on the Elite offering
- Work with the customer and the NDS group on disaster recovery and redesign efforts
- Scheduling of ATS Ramp Controllers
- Candidates must be flexible to work weekends and/or overnight shifts as necessary
- Some travel (<10%), including international, will be required
- Proven self-starter demonstrating initiative
- Transportation operations or call center experience
- Experience with statistical modeling, SQL and analytical tools
- Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Business Studies/Administration/Management or equivalent