Order Taker Job Description
Order Taker Duties & Responsibilities
To write an effective order taker job description, begin by listing detailed duties, responsibilities and expectations. We have included order taker job description templates that you can modify and use.
Sample responsibilities for this position include:
Order Taker Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Order Taker
List any licenses or certifications required by the position: TABC, TEAM, TIPS, RASP
Education for Order Taker
Typically a job would require a certain level of education.
Employers hiring for the order taker job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Hospitality, Management, Tourism, Communications, Hotel Management, Communication, Computer, Engineering, General Education, English
Skills for Order Taker
Desired skills for order taker include:
Desired experience for order taker includes:
Order Taker Examples
Order Taker Job Description
- To make inter-kitchen transfer for the evening amenities, milk, mint leaves, lemon & welcome drink juices
- To follow and traces the guest request (On-call) items upon departure
- To co-ordinate with the stores to receive ordered stock and the collection and storage of the same
- To be responsible for the control, inventory, upkeep and maintenance of the Butlers’ Store Room, its Stock and Supplies
- To follow up on any pending handover in the logbook if any
- To prepare and distribute the Guest Occasion Cards to the respective floors as necessary and/or as per instructions
- To assist Butler Management with additional tasks
- To perform residence inspection prior to Guest arrival
- To inspect all assigned guest rooms to ensure service standards are followed
- To record and follow-up on any guest rooms that were not serviced properly
- Must be able to take orders while talking on a phone
- Must be TEAM certified or be able to obtain TEAM certification before first day of work
- Flexible schedule to include AM/PM shifts, weekends and holidays
- Move, bend, lift, carry, objects weighing up to 30 pounds and push, pull, and place objects weighing up to 40 pounds without assistance
- Flexible schedule including holidays and weekends
- Ability and willingness to work a varied work schedule including AM and PM shifts nights and weekends
Order Taker Job Description
- To report any Guest concerns by reacting quickly, logging and notifying the proper areas
- Maintains good relations with Laundry staff and other interfacing departments, in particular Front Office and Housekeeping
- Update white board daily (AM)
- Prepare daily cashiering forms and operational forms
- Complete knowledge of menus and wine lists, and up-to-date information about specialities and menus
- Regular check with culinary team for non availability items
- Answer all phone calls promptly and efficiently, using the correct greeting
- Carry out correct order taking procedures with recommendations to the guest
- Seize opportunity to up sell IRD food and beverage products
- The ability to maintain a clean, neat and orderly order taker cabin throughout service
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be able to understand and apply complex information, data, from various sources to meet appropriate objectives
- Check all server side work duties for opening and closing
- At least 6 months of previous experience in a food and beverage outlet or similar environment
- Must have minimum of 1-2 years upscale dining experience and/or coordinating experience in a hospitality environment
- At least 1 year previous experience as a Room Service Cashier/Order Taker, preferably in a major hotel resort complex
- Awesome Memory
Order Taker Job Description
- Reporting of any guest comments to the superior, completing guest preference sheet
- Conscientious handling of operating equipment and maintaining the department in a clean and tidy condition
- Will write beverage storeroom requisition for approval by IRD Manager
- To communicate to both internal and external customers in a polite, courteous and constructive manner
- Learning of safety, sanitation and hygiene policies
- Participation in internal training and necessary meetings
- To maintain good working relationship with own colleagues, and all other departments
- Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operation
- To be aware of the company’s Quality Policy, Vision, Mission Statement, Guiding Principles and Hallmarks and ensuring that these are put into practice in daily work activities
- To report for duty punctually, wearing correct uniform and nametag at all times
- Must be able to work flexible schedules including mornings, evenings, weekends & holidays
- To forward administration works to the department concerned
- Distributes worksheets and keys from Housekeeping attendants at the end of their shift
- To check the key cabinet at the end of each shift to make sure that all keys allocated to Housekeeping are re-accounted for
- To ensure throughout the day that rooms are regularly given back vacant/clean or occupied/clean in Opera
- To liaise with Front Office, Guest Relations and team Leaders regarding VIP arrivals and special guest requests
Order Taker Job Description
- Ensure that effective up selling and/or cross-selling techniques are utilized in order to maximize sales not just in room service, but also throughout the entire hotel as well
- Review the bulletin board on a regular basis and to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job
- Take guest orders in a helpful and organized manner
- Know the Arabic culture, Arabic behaviour and Arabic traditions
- Answer the telephone within 3 rings according to Jumeirah set standard
- Know the menu, menu ingredients, preparation and to help our guest with the menu
- Report any guest comments or complaints to the manager immediately
- Check on our guest customer satisfaction
- Help other team members in mis-en-place duties whenever you are free
- Have a basic knowledge of beverage wines/cocktails
- Preferably 5* or 4* Hotel experience, minimum of 2 years Housekeeping Attendant experience
- Knowledgeable literate
- College/ University Diploma in Hospitality Management preferred
- Must be STAR certified
- Minimum two year’s work experience in a related field is preferred
- Solid food and beverage knowledge is a plus
Order Taker Job Description
- Provides courteous service to guests and responds promptly to guest’s inquiries, complaints or requests
- Handles all complaints and requests immediately and ensures that guests are satisfied with the service
- Prepares all documentation for the amenity program, highlighting VIPs and special request
- Knows how to take a private order by telephone and get appropriate information
- Operates all computer systems in accordance with the correct operating standards
- Orders all stationery and organize the office on a weekly basis
- Deals with enquiries from Reception, Cashiers, Accounts and other departments as necessary in a professional manner
- Keeps the log book in order
- He/she is employed by the Food and Beverage Division and as such may be assigned to any area that the Management seems suitable and necessary
- Must be attentive and willing to perform duties assigned by the Service Leader
- Previous guest service experience is required
- Reading and writing abilities are utilized often when recording orders, completing paperwork
- Follow maintains program and cleaning schedule
- Organise document and track pick up of dirty trays / trolleys, direct staff as required to retrieve dirty trays and trolleys
- Answer Room Service phone within 3 rings using correct salutation and telephone etiquette
- Assist and oversee Room Service staff in their jobs functions as specified in departmental standards