Platform Operations Job Description
Platform operations
provides network security operational support for the Reyes Holdings global IP LAN/WAN IP infrastructures including routing, switching, wireless, network security equipment, telecommunications circuits and load balancing supporting 170+ global locations and 3 major contact centers.
Platform Operations Duties & Responsibilities
To write an effective platform operations job description, begin by listing detailed duties, responsibilities and expectations. We have included platform operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide oversight for approximately 5,500 technology implementation assignments per month
Ensures work demand is equally distributed between available engineers
Works with Team Leads and clients to negotiate alternate implementation windows as necessary to avoid scheduling conflicts
Responsible for ensuring engineers validate business partner’s implementations plans for clear scope with focus on IPD’s ability to successfully execute the supported change record
Eliminate implementation deficiencies by working with Change Owner’s and Service Delivery managers
Facilitates LOB SLA escalations for exception processing with focus on doing what's best for the firm
Ensure pre-planning and conflict analysis reviews occurs for major, high risk implementations identified on the firm’s “Major Event Planning Calendar"
Responsible for Weekend Duty Manager’s and their delivery of the “Weekend Watch List” of high risk changes
Participates in firmwide, LOB, and IPD Change Control Boards as appropriate
Must be able to create on-demand reports from the firms’ self-service tools
Platform Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Platform Operations
List any licenses or certifications required by the position: ITIL, CISSP, II, IAW, CE, ONE, PMP, IAT, CCNP, CCNA
Education for Platform Operations
Typically a job would require a certain level of education.
Employers hiring for the platform operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Technical, Business, Education, Information Technology, MBA, Information Systems, Science, Management
Skills for Platform Operations
Desired skills for platform operations include:
TCP/IP internetworking/WAN data communications
IP network services and protocols and network services
SQL and Scripting languages
TCP/IP in internetworking/WAN data communications
Information security and a working relationship with Corporate Information Security
MID Server platform
Security issues
TCP/IP and DNS
Web Analytics
Content Management systems
Desired experience for platform operations includes:
Monitors performance metrics and participates in actions to correct deficiencies
Represent IPD Change to ensure compliance to the firm’s Change Management process
Works independently and as part of a larger team with the ability to motivate others to deliver the right solution
Familiarity with Messaging (Email, Push Notifications )
Must possess outstanding verbal and written communication skills, and be able to work with others at all levels
A minimum of 10 years’ experience successfully managing in a technology environment, within progressively senior roles
Platform Operations Examples
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Platform Operations Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of platform operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for platform operations
- Define standard processes of how issues are rapidly isolated and assessed by the Operations team so that they are escalated appropriately
- Develop procedures to resolve faults in each of system components that are managed by internal teams
- Define operational SLA's and processes with 3rd Party SAAS and IAAS providers for fault isolation and resolution
- Define standard process for how post-mortem reviews are held on high severity incidents to ensure that the correct root causes are identified and fixed
- Define how the relationship between customer service and operations works to ensure that customer service are promptly informed about customer impacting technical issues, and that information gathered from customers is used effectively to identify and isolate technical issues
- Responsible for support of day to day business operation of our digital platform which includes Demandware and the technical/business operations of third parties including Tealium, Certona, Bazaarvoice, Cybersource, Avalara
- Support in driving innovation and results through usage of the digital platform.Work with markets and functional experts in marketing, merchandising, and UX to leverage the platform tools to optimize campaigns and functionality
- Support in the definition and improvement of business operational processes as they relate to the platform and platform tools
- Support operationally focused projects from a technical standpoint and serve as a champion for operations in non-operationally focused projects
- Maintain platform/ business process monitoring reports to internal stakeholders
Qualifications for platform operations
- Has working knowledge of systems administration, typically Unix / Linux
- At least 5+ years in product development role at a media, agency, or digital
- Experienced working in a matrixed organization with team interdependencies
- Experienced with working in an international environment desired but not essential
- A high level of fluency in lean and agile product development team structure and process
- Solid communication skills with an astute attention to detail
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Platform Operations Job Description
Job Description Example
Our growing company is looking for a platform operations. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for platform operations
- Work with CRM strategy team to develop new templates, business logic, and audiences
- Interface with internal and external resources to develop business requirements for CRM platform
- Work with the CRM operations team to develop/improve workflows and toolsets to improve efficiency
- Act as primary point of contact for all salesforce marketing cloud needs
- Maintain CRM Platform structure and integrity
- Platform landscape includes the website platform (Demandware) and the technical/business operations of supporting third party platforms including order processing, payment capture and others
- Lead the definition and improvement of business operational processes as they relate to the platform and platform tools
- Drive the process to scope and prioritize eCommerce key platform enhancements and projects
- Analysis and monitoring of platform processes finding improvement opportunities and ensuring site health
- Manage the daily/monthly/quarterly website updates
Qualifications for platform operations
- Strong organizational skills and ability to coordinate with multiple stakeholders to execute to established timelines
- Experience with Microsoft Access, SQL, SQL Server, and relational databases a plus
- Technically adept with ability to pick up on new technologies quickly
- Knowledge or experience working with Demandware is preferred
- 2-4 years eCommerce or digital online experience in a function requiring technical capability
- Able to solve complex business needs through scoping/development of detailed business requirements
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Platform Operations Job Description
Job Description Example
Our growing company is looking to fill the role of platform operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for platform operations
- Troubleshoot and solve complex technical issues that have substantial impact on product quality and business outcomes
- Lead technical teams or be the technical lead on cross functional teams
- Analyze data, develop recommendations based on sound scientific rationale, and summarize conclusions in technical reports or memos
- Write or approve SOP’s based on areas of expertise and training
- Prepare and lead reviews of scientific data for assigned projects with Governance Teams
- Provide direction and mentorship to Co-ops and entry level scientists
- Partner with cross-functional peer groups and management
- Make decisions that have a direct impact on supply chain
- Effectively influence people, execute multiple projects and tasks of with varying degrees of complexity
- Review Regulatory documents and provide input as required for NDA and sNDA submissions
Qualifications for platform operations
- Basic knowledge of risk and payment management tools
- Possesses minimum 6-8 years of professional experience in a financial services technology environment and/or in Product Management
- 6+ years of pharmaceutical manufacturing and/or process development related experience is required
- General understanding of several system administration areas, including storage, virtualization, Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), clusters, storage, monitoring, configuration systems management, high availability, backup and recovery, is preferred
- Knowledge of scripting languages like Bash, Perl, or Python
- Ability to work independently and balance competing priorities such as service requests, production support incidents, change requests, and scheduled maintenance
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Platform Operations Job Description
Job Description Example
Our growing company is looking for a platform operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for platform operations
- Own the tool from a business perspective, including working with the IT owner and other key stakeholders as appropriate to define the roadmap for the tool
- Successful performance in this role requires an individual be able to perform these duties above a satisfactory level
- Establish a strong pro-active partnership with Geography sales teams and business deployment teams
- Diagnosing troubles identified by network monitoring and working to resolve those issues
- Monitoring, troubleshooting & correcting server and network problems and live network broadcasting issues
- Working with various third parties (Engineers, System Architects, Infrastructure Vendors, Customers, and Developers) to narrow down problems and achieve resolution
- Clearly and effectively documenting information in the Trouble Ticket system for communication to other staff, to open tickets and follow up on escalated problem
- Diagnosing troubles identified by network monitoring and working to resolve issues
- Expert in runtime frameworks like .NET, Java, Flashplayer
- Identifying and implementing process and efficiency improvements
Qualifications for platform operations
- Have good working ETL and Hadoop experience, proficiency in any one language or tools ( JAVA, ABINITIO,SHELL scripting, python)
- Ability to identify knowledge gaps and provide technical guidance/mentoring to others to help grow talent Incumbent must be a quick learner to learn new technology, application or tools and ability to cascade the knowledge to others
- Job holder must have flexibility to work in shifts and during weekends and extended hours when needed
- Demonstrate knowledge and understanding of common and repetitive business stakeholder process issues and trends and develop associated procedural improvement or optimization outcomes leveraging system functionalities
- Manage or support multiple program deliverables
- Demonstrate the ability to respond and reprioritize work as situations change
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Platform Operations Job Description
Job Description Example
Our innovative and growing company is hiring for a platform operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for platform operations
- Design, implement, and lead operational improvements in networking
- This individual will manage, and continue to evolve the strategic vision and executional roadmap for the data and analytic platform operations and implementation team
- He/she will be responsible for leading a team of 20+ individuals with expertise in SAS programming, Python, and the AWS ecosystem
- The individual will also be responsible for the management of an offshore resource bench and introducing best practice hybrid on and offshore delivery models
- Work closely with other leaders in the insights practice to understand the business, identify/prioritize data and analytic platform needs, develop out comprehensive and efficient solutions, and translate / build into processes and tools
- Drive innovation and efficiency in the data programming/engineering team by
- Set up and operate equipment properly for duplication, transcode and digitize processes
- Data entry of program segment information into broadcast databases and on-air automation systems
- Ingest tape based content into broadcast and non-linear servers
- Ensures media assets are available when needed for deployment on designated platforms using internal databases
Qualifications for platform operations
- Coordination and scheduling skills
- Experience of 5 – 6 years in Windows 7 /8.1/10 OS build & SCCM and overall 8+ years in the IT Industry in a support based role
- Willing to work in 24 x 7 support
- Knowledge on Apple OSx and JamF Casper is a plus
- Expertise on End User Computing platform core concepts such as Mac OS x Client, JamF Casper suite, Browsers, Office, Runtime frameworks, and PowerShell Scripting
- Experience in Scripting within OSx