Process Expert Job Description
Process Expert Duties & Responsibilities
To write an effective process expert job description, begin by listing detailed duties, responsibilities and expectations. We have included process expert job description templates that you can modify and use.
Sample responsibilities for this position include:
Process Expert Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Process Expert
List any licenses or certifications required by the position: CDCS, CSDG, SAP, CITF, ACCA, ITIL, APICS, GB, LEAN, LSS
Education for Process Expert
Typically a job would require a certain level of education.
Employers hiring for the process expert job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Engineering, Business, Technical, Finance, English, Computer Science, Business/Administration, Education, Graduate, Technology
Skills for Process Expert
Desired skills for process expert include:
Desired experience for process expert includes:
Process Expert Examples
Process Expert Job Description
- Responsible for Intercompany Billing (IBS) - coordinate with finance on billing related to ESP (Company Matching), charge back (back billing from new to old entities),etc
- Provide/respond to Finance & HR inquiries
- Support with Accounts Reconciliation / Posting Process
- Review as-is process, identify & lead improvement plan by implementing lean methodology, drive operation excellence
- Support for maintenance of the PMX PM Process command media
- Sub-chair the Program Management Excellence (PMX) PM Process Change Control Board
- Support PM Process Manager in the development and implementation of PM processes
- Identifies process improvement opportunities within function and also between pricing and cross-functions
- Initiates process simplifications within functional area of expertise and contributes to the overall business strategy
- Supports new product introduction process by setting prices according to strategy agreed with product management team
- Collecting, analysing and evaluating information
- Communicating effectively (e
- Sound knowledge around Net Working Capital, Value Chain management, and project and risk management systems and processes
- Proficiency in Microsoft Excel is a must (specific use with pivot tables and formulas)
- Excellent verbal/written communication skills (in English language) and strong organization and time management skills
- Customer orientation and problem solving
Process Expert Job Description
- Gathers information from cross-functions to support incoming tenders (Product Management, Supply Chain, Sourcing, Finance)
- Runs ad hoc reports (sales, profitability, price levels) to support internal analytics and speed up decision making process
- Transform process & system capabilities to continue improve the operational performance & enhanced customer satisfactions
- Collaborate with Operations & Business architect to create BRD for process improvements & system enhancements
- Design solutions & develop business process/requirements to support operation needs
- Single source of truth for functional process – inspire for 90% global standard & design for local requirements/customization
- Review Payroll Input Files, coordinate /follow up with stakeholders & vendors, ensure file correction and ensure correct file is loaded in Payroll
- Ensure Inputs Consolidation/ Conversion (if needed)/ Uploading/ Manual entry - includes corrections of errors and coordination with the businesses/HR Ops
- Work as an SME for providing sign off on Unit Testing & User Acceptance testing on the HRDMS tool’s which were developed by Vendor’s & Global Teams (GCRM, GPIT)
- Working closely with the Compensation team/IT Team & HRBP’s for Policy Incorporation on all Payroll System’s
- Ability to interact effectively with all levels of customers and users
- Responsible for Pay code governance
- Develop Operational metrics for HR- Ops & Payroll Ops
- Consolidate & report out the Monthly payroll metrics for Global Team’s
- Develop reports as per the biz requirement’s
- Conduct monthly Audit on the Outputs & Input’s
Process Expert Job Description
- Prepare Process Definition Document / Map As Is / Solution Design Document
- Work closely with Process Experts and Developers to ensure requirements are accurately defined and suitable for development
- Participate in test & validation of new process and system changes
- Drive business improvements by identifying the opportunities, defining business requirements, build the business case, and design the process and technology solutions to achieve business results
- Monthly Operations review with the Vendor’s & Internal Team’s
- Govern the Monthly TDS challan collection’s & Ensure the quarterly return filing Activity
- Own & govern the “India Payroll Operations Portal” on support Central
- Handling Query from Employee’s, HRM’s, GPIT User’s, Support Central User’s, vendor team’s & Internal Teams
- Work on adhoc reports and share with stakeholders as and when requested
- Provide effective and timely resolution to queries from employees and other stakeholders
- Understand business hierarchy, analyze data issues and provide support to the user population and also support the region on all payroll related requirements
- Ability to work with various stakeholders who manage other downstream systems, especially OHR/ HR Ops tools etc
- Well versed with Microsoft Excel /Word/Power Point and web-based applications
- Flexibility in order to meet customer needs and deadlines is a MUST
- Support sourcing and Supplier Quality Development (SQD) teams in the suppliers’ qualification and in quality follow up for suppliers concerned by SP
- Demonstrate QCD and EHS improvement linked to SP through efficient action plans
Process Expert Job Description
- Responsible for tracking /preparing month Payroll Metrics - includes raw data gathering/template + actual reporting
- Applying legal patches in the system (CPF rates, or any changes that affects calculation or statutory reporting) - Communicate changes to Vendor and ensure that changes are implemented, tested and rolled out
- Support any initiatives that require Payroll's Subject Matter Expertise or involvement (including Change Requests)
- Coordinate with Vendor /Local Contacts for Approval & submission of Local Country Related Statutory Forms ( , IR21 Cessation Form / CPF & IRAS Forms for Singapore) & OR similar requirements for Malaysia/Indonesia
- Should have sound knowledge on mobility payroll
- Check on the GME link alerts & take appropriate actions
- Coordinate on tax invoice billing from Crimsonlogic (Singapore) in their website and send to team to raise PO
- Integrates and developes processes that meet business needs across the organization during commercial transformation
- Reviews tools currently used in pricing and proposes enchancements to accelerate speed of response from pricing team
- Prepares new price lists for key customers
- Strong IT and financial system skills
- Must be able to work both independent in a team
- Implement adequate reporting mechanisms and control measures for all quality initiatives
- Identify opportunities for improvement and support implementation based on results and findings of quality monitoring
- Conducts call calibrations sessions on monthly basis along with advisors and leadership team separately to improve quality and standardisation
- In periods of excessive call volume, assists by taking inbound colleague calls or handling inbound/outbound colleague emails
Process Expert Job Description
- Expert knowledge in data analytics with the ability to identify trends and offer solutions that lead to business process improvements
- Experience utilizing Microsoft Office Suite (Specifically Word, Excel and PowerPoint)
- Partner with IT for system solution deployment
- Develop creative solutions
- Monitor the quality of work by performing sample checks on a daily basis
- Ensure timely efficient and accurate handling of all processes
- Perform Reference data maintenance activities assigned Maintaining Mandatory and Optional Clauses, Global FAQ updates, Creation and maintenance of Form Central
- To proactively reach out to the customers
- Must know basic MS Excel functionalities
- Overseas in order to ensure prompt handling of exceptions or concerns
- Where appropriate, drive performance by holding one-to-one sessions with process experts or helpdesk Managers, feeding through any advisor coaching requirements
- Review helpdesk communications
- Ability to drive performance and achieve results
- Numerical ability – able to analyze performance metrics and calculate performance and financial benefit
- University/college background (Financial is an advantage)
- Ability to create complex analytics in excel along with presenting the results in easy and understandable way to stakeholders