Regional Implementation Manager Job Description
Regional Implementation Manager Duties & Responsibilities
To write an effective regional implementation manager job description, begin by listing detailed duties, responsibilities and expectations. We have included regional implementation manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Regional Implementation Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Regional Implementation Manager
List any licenses or certifications required by the position: PMP, LEAN
Education for Regional Implementation Manager
Typically a job would require a certain level of education.
Employers hiring for the regional implementation manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, Project Management, Marketing, Finance, Administration, Graduate, Retail Management, MBA, Business, Business/Administration
Skills for Regional Implementation Manager
Desired skills for regional implementation manager include:
Desired experience for regional implementation manager includes:
Regional Implementation Manager Examples
Regional Implementation Manager Job Description
- In accordance with national and state regulations, monitor regional performance and audit results to identify issues and recommend processes to maintain or improve compliance
- Report project-related statuses and metrics
- Monitor pilots and new activities for standardization across team
- Update/Maintain operational playbook for Rental Operations' various service models
- Work closely with the Operations Training team and Sales organization to effectively execute on strategy and communication with team members and customers in the assigned geography
- Support the Solutions Design team during the tender stage and contract negotiation to ensure credible operations are agreed and delivered by our Operational teams
- Drive the process of implementing large and complex regional client programs by understanding the value proposition presented to the customer and engaging different functions into a successful customer on-boarding
- Develop the project management tools that cover all factors of the customer implementation by tailoring current processes to meet customer needs
- Ensure completion of exhaustive SOPs, GSC IOPs, Origin IOPs, Destination IOPs, Vendor Letters, Charge Matrices, Process Flow Charts and other documents resource requirements that are seen necessary during the Implementation phase of new customers or additional business from existing customers
- Ensure all deadlines are met by involved teams in origins and destination and provide periodic update to all internal and external stakeholders
- Demonstrate ability to learn and use proprietary software systems
- Communicate effectively, both verbally and in writing, with all levels of external and internal customers
- Must be comfortable leading teams in lean process improvement activities, process mapping, and gaining cross functional team buy in
- Handover new implementations after go-live until a sign-off is received by internal and external parties involved in the customer implementation plan
- Drive improvement projects within the Americas Implementation/CSO community by sharing best practices and leading initiatives that can improve the customer implementation process
- Conduct implementation monthly reporting and follow up on opportunities across Americas region
Regional Implementation Manager Job Description
- Evaluates complex (please see project matrix for further detail) situations using multiple sources of information
- Must have proven ability to apply relationship management skills in the medium terms and to be able to build and own client and stakeholder relationships at executive levels
- Expected to coach / mentor and guide Project Manager 1s and Project Manager 2s
- Demonstrate expected Risk/Control Behaviors through identification, escalation and remediation
- Project leadership and strategic direction for the project managers
- Definition, creation and maintenance of key business processes for ADD implementation solution
- Implementation of standardized project planning and control processes to ensure effective execution of projects across all BSQ systems and channels
- Customer training class forecast
- Accountable for NPS and customer feedback/satisfaction touch point results
- Manages financial goals including the extended responsibility of generating revenue opportunities for Service and IT professional (or Performance) service offerings
- Director Client Relations
- Has lead role and responsibility for planning and managing all aspects of the delivery of medium to large-sized (please see project matrix for further detail) projects that will significantly affect the organisation at the BU and LOB level
- Is likely to manage multiple projects at the same time and will input into the management process as the leader of projects' management teams
- Supervises the work of Project Managers, Contract Managers and other project staff and will delegate work to external contractors / suppliers / consultants to ensure deliverables
- Defined management responsibilities for several teams of Project Managers and coordinates, through team leaders/managers, the work of multi-disciplinary workforces and/or external sub-contractors or consultants
- May also be responsible for delivering a small portfolio of projects
Regional Implementation Manager Job Description
- Design, integrate and deliver FCM-based solutions together with Global & Regions Product, BPO and Business-IT organizations
- Act as the FCM solution architect and solution implementation specialist
- Design customer solutions and implementations as defined in contracted agreements
- Act as the single point of contact for FCM customer solutions and implementations
- Be a key member in global/regional customer implementation project teams
- Developing a business plan with sales colleagues in order to prioritise the most important accounts based on size, potential for development, renewal risk, sales campaigns and other factors
- Setting up annual meetings with important accounts to ensure subscriptions are correctly configured and all training and marketing support is in place
- Implementing pre- and post-sales support programs for institutional accounts and analyse their success by reporting on effects on usage, retention rate, trial conversion, sales and other metrics
- Ensuring constant monitoring of high-risk accounts showing low usage, high cost per download and other metrics
- Being fully able to demonstrate all OUP digital products, and understand their publishing background and future strategy, to enable intensive training and answer questions for accounts and OUP staff
- Knowledge and experience of Lean Management, Kaizen and/or Process improvement
- Experienced in multi-location remote site management
- Responsible for the delivery of projects within defined financial targets
- Hungarian and English language knowledge is a must
- Experienced practitioner of a formal Project Management methodology such as Prince2, APMP, ITIL qualification, Risk Management Qualification or 6 Sigma
- 2 years of experience in retail training or related area, required
Regional Implementation Manager Job Description
- Delivering training and training materials to institutional customers and agents in order to raise awareness with librarians, faculty and end-users, and boost usage figures
- Maintaining a thorough knowledge of the electronic publishing industry, GA online products, and relevant systems and tools (including discoverability, usage reporting, access options, Open Access, MARC records and KBART files, how to publish)
- Maintaining awareness of what competitors are doing with similar roles and share the information with sales and marketing colleagues
- Establishing links with all relevant OUP departments, including sales, marketing, support, editorial and publishing, in order to channel customer feedback effectively and to keep up-to-date with all relevant developments
- Maintaining accurate and up-to-date records in order to develop the role in the future
- Full responsibility to manage Customer IT portfolio of projects, sitting close to the analysts and development team to coordinate all the required events to take projects live
- Ownership of the business CAB, deciding what customer have conditions to go live, and being the central point of sign off from Customer IT perspective
- Planning of resources according to the agreed portfolio
- Management of the delivery processes, from the setup to the reporting
- Coordination of UAT activities, gathering dates and test cases from project requestors
- Appropriate University Bachelor’s Degree (Required)
- Strategic Sourcing and Negotiation (Required)
- Project Management and Communication (Required)
- Relationship Management (Required)
- People and Change Management (Preferred)
- Minimum 3-5 years of experience in Procurement and Supply Chain (Required)
Regional Implementation Manager Job Description
- Support the department governance policies to be implemented
- Coach to any agile oriented project
- Supervises assigned programs and visits stores on a routine basis
- Assigns daily operational responsibilities, tasks and sets expectations for assistant managers and shift leads
- Acts collaboratively with Area leadership in the creation of strategies and development of best practices and comprehensive plans to optimize market conversions
- Oversees the management of implementation projects from inception to completion, including a post-mortem review to ensure the implementation of best practices and continuous improvement for future projects
- Has assignment to a specified market, aligned to Regional Vice Presidents
- Conducts regular update meetings with RVP to evaluate region level performance
- Reviews & cascades information from Support Center & RVPs via conference calls, area meetings to Regional Implementation team
- Communicates regularly with managers and team members through one-on-one discussions, group meetings as needed, and in writing to keep them apprised, solicit input, answer questions and ensuring communication is open
- Vast experience in designing, configuring, integrating and deploying FCM solutions
- Fluent in English, fluency in Spanish preferred
- Very good management and leadership skills with process, resultsdriven, methodical and keen eye for details
- Very good human resource and communication skills
- Excellent PC skills and experience with Microsoft, SQL database experience and scriting is a a value add
- Possess Project management and presentation skills