Rep-Customer Service Rep Job Description
Rep-Customer Service Rep Duties & Responsibilities
To write an effective rep-customer service rep job description, begin by listing detailed duties, responsibilities and expectations. We have included rep-customer service rep job description templates that you can modify and use.
Sample responsibilities for this position include:
Rep-Customer Service Rep Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Rep-Customer Service Rep
List any licenses or certifications required by the position: ASE, APICS, NISM, NAFTA
Education for Rep-Customer Service Rep
Typically a job would require a certain level of education.
Employers hiring for the rep-customer service rep job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in General Education, Education, Business, Associates, Technical, Computer, Communication, Accounting, Business/Administration, Medical
Skills for Rep-Customer Service Rep
Desired skills for rep-customer service rep include:
Desired experience for rep-customer service rep includes:
Rep-Customer Service Rep Examples
Rep-Customer Service Rep Job Description
- Distribute daily schedules of barge, truck, rail, packaging, and shipment orders to the operations department
- Manage customer inventory at the terminal for both bulk and packaged materials
- Produce performance and tracking reports to management
- Record daily inventory levels and locations of bulk and packaged materials at the terminal
- Prepare inventory reports for customers daily
- Provide excellent customer service and response to all customer inquiries/concerns
- Work with Terminal Management to meet financial targets established in budgets
- Provide emergency response to customers within a reasonable time frame
- Ensure that all reports, records, and documentation are kept orderly and current
- Perform all work in strict accordance to company policies and procedures
- Bachelor’s degree in Construction, Business or other related field OR have a minimum of 2 years of current or recent experience as a Customer Service Representative with a production homebuilder
- Must have great customer service skills, experience in handling money, positive attitude, and must like detailed work
- Associate’s Degree from a two-year college or technical school, or comparable experience
- Demonstrated technical aptitude and positive disposition
- Candidate must show competency in typing and 10 Key Data Entry test
- Solid Waste Industry Experience is also preferred
Rep-Customer Service Rep Job Description
- Serve as primary communications link between customers and other internal departments in order to facilitate customer orders and requests
- Assist customers on inquires, order related issues, product information, credits and other issues pertaining to customers’ accounts
- Verify orders and resolve errors or questions on orders as received
- Serve as a resource to staff, participants and donors when questions arise or actions in the system are needed
- Support the training and development of staff in our internal customer databases
- Enter all types of customer data in a timely and accurate manner and in accordance with data entry standards
- Provide event, database, and customer support
- Assist in the creation/updating of documentation for internal and user-end processes
- Enhance the fundraising success of Heart Walks through email campaign support, outbound call projects, and other strategic projects as needed
- Respond to Live Chats, answer phone calls, and reply to e-mails articulately and in a timely manner
- Experience with processing automobile titles
- Basic manufacturing business process knowledge preferred Must be detail-oriented, able to multi-task
- Ability to travel to each office as assigned
- Experience in a customer call center environment assisting callers
- Demonstrates strong level of internal (company) customer service in interactions
- Demonstrates strong work ethic and commitment to job and company
Rep-Customer Service Rep Job Description
- Act as a liaison between the customer and internal departments
- Proactively seek to expand product and system knowledge to best service the customer
- Interviews customers and records interview information into computer
- Written communication must be clear and concise
- Handle incoming client/agent calls regarding life insurance
- Responds to customers via inbound/outbound calls or written correspondence to the day-to-day activities generated by claimant, shareholders, or other participants with relation to our client
- Researches account and transaction information and record to resolve issues and discrepancies
- Escalates more complicated issues to appropriate Team Leader or ATL
- Answering incoming calls using sound judgement and problem solving skills to resolve the customer issue
- Provide timely and accurate information to incoming customer inquiries which include order status return information, and credit account requests
- Monday - Friday full time 40 hour work week with full benefits starting at the beginning of the month after 60 days of employment
- Call center and medical terminology/insurance experience highly preferred
- Four year college degree in a business curriculum preferred or equivalent experience in a traffic, transportation, or fleet management role with major responsibility at a bulk liquid terminal or packaging and warehouse facility
- Must be able to work long hours, in excess of 8, when required
- Ability to pass pre-employment drug screen and background check upon job offer
- Ability to work in industrial environment
Rep-Customer Service Rep Job Description
- Check and organize orders afternoon delivery
- Check and organize orders for same day delivery before cut off
- Collect waybills and attach to corresponding documents for filing
- Organize general filing of all related correspondance
- Check short term consignments and process orders for billing
- Check and process returns from orders and short term consignment
- Placing of returned stock back into the system
- Follow up on long term consignment
- Follow up on back orders
- Check and process warrenty claim forms received
- Ability to demonstrate attendance
- Experience in a high volume Customer Service Call Center environment
- Basic knowledge in the field of Customer Relations
- Respond to and assist customers who communicate via e-mail or telephone with service problems and requests
- Responsible for accurately relaying customer needs to appropriate field management and technical associates
- Respond to and assist internal customers who use e-mail or telephone to retrieve new service information, input service information into the database for historical purposes, relay system messages, and perform customer service related administrative functions
Rep-Customer Service Rep Job Description
- Provide research and problem solving to agents as directed by supervisor
- Provide general customer support
- Ensure requests, needs and questions are promptly resolved
- Service and manage all customers’ needs throughout “order to receiving process”
- Process, distribute or resolve all scanned correspondence and mail returns received and queued to Customer Service
- Part of or all of any assigned self-pay work queues
- Answer all calls in a high volume call center setting
- Conduct inquiries via phone, mail, fax, or walk-in to obtain payment on patient balances
- Facilitate collection of self-pay balances
- Make patient payment arrangements on self-pay balances according to departmental self-pay policy guidelines
- Respond to customer network operation centers that use Auto-dispatch Systems
- Place after hours’ part orders
- Perform other functions as required for the successful operation of the organization
- 6 months or less
- Personal Computer, Windows Software
- Ability to navigate and understand product/process guides and training material