Service Center Technician Job Description
Service center technician
provides routine operation and maintenance of laboratory equipment and instruments such as Spectrum Analyzers, Signal Generators, RF Amplifiers, Power Meters, and Oscilloscopes.
Service Center Technician Duties & Responsibilities
To write an effective service center technician job description, begin by listing detailed duties, responsibilities and expectations. We have included service center technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Employee referral bonus program
Volunteer/charity programs
Provides input communicates company strategy and motivates the TSC team toward achieving company vision
Enter and compute for assigned departments transactions into HCM including but not limited to personnel & pay actions, payroll, recruitments, onboarding
Receive direction and expertise from HRSC Leads regarding appropriate processes and entry
Review and provide feedback on offer and appointment letters originating from research departments
Process all payroll cycles for assigned departments, including one-time payments, bonuses
Facilitate proper onboarding procedures for new employees for assigned departments under the direction of HRSC Leads
Follow all proper processes for personnel files, HCM entry, position changes, record keeping
Serve as a member of the HR team and participate as a representative of HR in internal and external committees as appropriate
Service Center Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Center Technician
List any licenses or certifications required by the position: ASE, ITIL, CE, II, IAT, OS, HVAC, BCSI, NDT
Education for Service Center Technician
Typically a job would require a certain level of education.
Employers hiring for the service center technician job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in General Education, Education, Associates, Technical, Electrical Technology, Computer, Human Resources, Computer Science, Electronics, Business/Administration
Skills for Service Center Technician
Desired skills for service center technician include:
Oscilloscopes
Signal generators
Ohmmeters
Standard test equipment
Basic electronics theories and associated circuitry and components
Various avionics systems
Operating Procedures and understand why they are needed
Able to research and determine what operating Procedures apply to the task at hand and follow them
Spectrum analyzers
Service Center Operation Performance Goals and impact on other Service Center Operations
Desired experience for service center technician includes:
Attention to detail and ability to enter data accurately
Proficiency with computers including Outlook, Word and Excel
Familiarity with Formulary Lists including common edits and restrictions
Sets up and operates precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems
Understands safety requirements and performs duties in accordance with all safety procedures
Access advanced test equipment functions
Service Center Technician Examples
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Service Center Technician Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of service center technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service center technician
- Ability to install and run programs and perform tasks on a computer to include working knowledge of Microsoft Office Products and networking
- Have the opportunity to work from home after approximately 9 months in the role
- Schedules and performs repair and refreshments of equipments in the Refreshment Center
- Provide support for PCs, laptops, printers, cell phones, and tablets
- Answer client calls and provide high level of service
- Assist clients to correctly identify the source of their problems and troubleshoot
- Technical knowledge and proficiency with Windows, Unix, Linux, VMWare
- Be familiar with all NSC tools and respond quickly to the events they generate
- Performs routine electrical/mechanical repair operations consisting of disassembly and assembly of units
- Has an understanding of advanced test equipment functions the ability to reprogram replacement equipment, and determines possible failures in existing equipment
Qualifications for service center technician
- Must have the ability to understand and work advanced RF/ HF unit types, plus ability to work GLU-920, and GLU-925 units
- Minimum of a High school diploma and one (1) year of experience in a help desk or other technical support environment required or combination of education, training and experience
- Analyze system operating conditions to assess risk in preparation for service, changes corresponding to procedural milestones during a service or system impacting event
- Exhibits excellent judgment, has relentlessly high standards (is never satisfied with the status quo) and strives for innovation and simplification (thinks big)
- Vocational, college, or trade school education two (2) years related experience
- Experience working in mission critical environments (telecommunications, data centers, hospitals)
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Service Center Technician Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of service center technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service center technician
- Must be a "self-starter" and intuitive in recognizing and prioritizing daily requirements and duties without supervision
- Must always be receptive and responsive to all customer's and distributor's requests and flexible to a variety of demands
- Will be required to train other technicians
- Utilizes routine test or diagnostic equipment
- Receptive to mentoring from peers in technical community
- Operate in accordance with corporate, operations, and division policies, procedures and practices in compliance with accepted business ethics
- Performs troubleshooting and repair of module- and component-level repairs on SCBAs
- Prioritize workflow to optimize customer satisfaction and financial performance
- Implement process improvements in order to continually improve delivery, cost, and quality
- Acts in a professional, customer-focused manner during all customer interactions
Qualifications for service center technician
- Completion of accredited Pharmacy Technical program or six-months comparable pharmacy technician experience
- State Certification in Minnesota
- Knowledge of drugs and drug categories
- Six-months computer and keyboard experience including pharmacy systems
- Six-months pharmacy customer service experience in a retail setting
- Must have an active Pharmacy Technician or Tech in Training license in Texas
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Service Center Technician Job Description
Job Description Example
Our growing company is looking to fill the role of service center technician. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service center technician
- Resolving hardware, software and application problems for supported systems and applications
- Installing standard hardware, software and application problems for supported systems and applications
- Imaging desktops and laptops in Service Centers
- Deskside delivery of lifecycle hardware
- Perform other duties in support of the Marking & Installation RBU such as custom marking, in house printer updates, and repairs as needed
- Provides direct support to company employees, managers and other HR groups as part of a centralized function to handle a variety of HR-related transactions and processes
- Completes complex requests concerning HR transactions and employee data maintenance and guides employees and managers accurately through all steps of a process
- Key user of and expert on global SAP HCM system and processes, enters and validates employee personal and organizational data
- Creates and updates employee data reports, statistics and conducts basic analyses to ensure data quality and identify improvement opportunities
- Completes HR processes including new-hire onboarding, changes-of-status, performance evaluations, benefits, termination of employment
Qualifications for service center technician
- Must be adept at solving problems
- Aside from religious observation, must be able to work a 30-39 hours per week flexible schedule that includes nights, weekends, and holidays
- Must be able to lift up to 50 pounds on a daily continuous basis
- Balancing tires
- Other duties assigned with progressive on the job training
- State and emission License is a Must
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Service Center Technician Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of service center technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for service center technician
- Ability to use remote administration software (Terminal Server, Remote desktop, Telnet, ) to verify and correct reported incidents
- Provide first level 24x7x365 escalation support for clients
- Serve as the first point of contact for customers seeking technical assistance
- Contribute to ongoing improvement by proposing forward-thinking solutions and integrating newly developed working methods
- Support other areas of activity in the Costume Service Center when needed
- Take part in various projects within the Costume Service Center
- Follow and apply health and safety regulations, and keep your work area and equipment safe
- Use a variety of tools (nslookup, ping, traceroute, browser, ) to quickly verify reported events
- Provide repair and maintenance services for customer owned products and sub-assembly repair
- Communicate directly with customers to advise of status of repair and any charges associated with service activity
Qualifications for service center technician
- 3+ years of transferable service center experience servicing electro-mechanical/electronic/optical/robotics equipment, in a biomedical engineering or a medical diagnostics instrumentation environment
- Experience using ITSM Ticketing tools
- Available to work flexible schedule (shifts can be 1st, 2nd or 3rd - flexibility is a plus!)
- Available to work flexible schedule (shifts can be 1st, 2nd or 4th - flexibility is a plus!)
- Perform clerical duties such as computer data entry, enter work orders/allocations, evaluation reports and filing that are required by the Service Center
- Develop training pumps that will be used to train Rep’s and Dist’s at the SLC Service Center Facility
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Service Center Technician Job Description
Job Description Example
Our company is looking to fill the role of service center technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service center technician
- Administrative duties include completing service documentation in our CRM database consistent with ISO quality and FDA regulations
- Manage workload and time to ensure individual and team goals are met
- Receives and responds to requests concerning HR transactions and employee data maintenance
- Key user of global SAP HCM, enters and validates employee personal and organizational data
- Creates and updates employee data reports, statistics and basic analyses for internal use
- Develops personal performance plans with TSC Employees and provides ongoing performance feedback and quarterly performance plan reviews
- Conducts weekly team meetings to deliver key communications and build team spirit and provide employee recognition
- Approves TSC employee's time, manages schedules and time off requests to meet the needs of the business, motivates employees to achieve compliance results and conducts routine office visits and audits
- Conducts real-time phone monitoring and coaching to service TSC employees in order to maintain required service levels, provides immediate feedback to associates to enhance call quality and increase productivity levels
- Monitor, resolve and update all Operations-assigned service tickets throughout your daily shift using Iron Mountains ticketing system
Qualifications for service center technician
- Degree in Chemistry, Biology, Bio-chemistry, or similar scientific
- Willingness and ability to work night shifts is a must
- Degree in Chemistry, Biology, Bio-chemistry, or similar
- Strong customer service, technical aptitude and attention to detail
- Basic ability to identify, troubleshoot, escalate and/or resolve minimal technical issues pertaining to Internet protocols, TCP/IP, FTP, HTTP
- High level knowledge of all monitoring tools