Service & Parts Job Description
Service & parts
provides information to our dealers with regards to backorders, recommended part substitutions, part pricing and/or part availability.
Service & Parts Duties & Responsibilities
To write an effective service & parts job description, begin by listing detailed duties, responsibilities and expectations. We have included service & parts job description templates that you can modify and use.
Sample responsibilities for this position include:
Lead Service Review meetings to evaluate parts and determine if it is the best solution for consumers, trade and the business
Develop and maintain on online note system for serviced review meetings
Assist in aftermarket strategies
Maintain awareness of legislation, trade group agreements, federal, state and local codes, that may affect marketing of service parts
Meet expectations
Counsel dealers on process improvement methods
Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, sales management process improvement
Develop and implement comprehensive marketing plan for engine parts
Provide technical and marketing support, including regular training for Engine products to dealers
Pricing reviews and competitor bench marking for Engine parts
Service & Parts Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service & Parts
List any licenses or certifications required by the position: ASE, P2, APICS, CPA, DG, MBA, HAZMAT, RVIA, PMP, NAPM
Education for Service & Parts
Typically a job would require a certain level of education.
Employers hiring for the service & parts job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Marketing, Engineering, Technical, Education, Automotive, Associates, Automotive Technology, Management, Business/Administration
Skills for Service & Parts
Desired skills for service & parts include:
SAP
Various shipping regulations and shipping procedures
This industry/area beyond our current portfolio
Excel
Automotive service practices and procedures
Kitting
One piece flow
Part release and change management within CCA’s Aftersales part release system
Repack
Home appliances
Desired experience for service & parts includes:
Manage New Product Introduction (NPI) process and participate on market strategy teams
Maintain strong communication with dealers, distribution offices, and product groups, by providing feedback and market requirements for Engine Parts products
Manage sales variance and price-value process for all Engine products
Review orders & forecasts, coordinate with Parts logistics to ensure adequate stocking
Manage Parts Variance
Mentor team members within broader Global On-Highway Parts & Service organization
Service & Parts Examples
1
Service & Parts Job Description
Job Description Example
Our company is growing rapidly and is looking for a service & parts. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for service & parts
- Maintain strong internal cross functional communications and relationships, with transportation/logistics providers
- Proactively work with Account Manager and local CustomerService Manager to schedule annual training seminars
- Work closely with the CustomerAccount Manager and Customer Service Representative to provide supply contracts, recommend spare parts, proposals, to our businessnetwork and identify areas of opportunity
- Manage businessportal andbusinesswarranty on a monthly basis to ensure all purchased inventory is moved to prospective direct business
- Assist Customer and End Users in high profile demos and start ups
- Provide exceptional customer support to commercial customers
- Proactively work with Dealer Account Manager and local Dealer Service Manager to schedule annual dealer training seminars
- Work closely with the Dealer Account Manager and Dealer CSR to provide supply contracts, recommend spare parts, proposals, to our dealer network and identify areas of opportunity
- Assist dealers with finding new ways to expand our product base on key account visits
- Manage dealer portal and dealer warranty on a monthly basis to ensure all purchased inventory is moved to prospective dealer
Qualifications for service & parts
- Five plus years as a Service & Parts Director
- Five plus years working within the Toyota brand
- Solve practical problems and deal with a variety of variables in situations where only limited standardization exists
- Provide effective communication throughout the sales department interdepartmentally
- Minimum 4 year degree in related field such as Supply Chain, Industrial Engineering, or Business or the equivalent in experience with evidence of exceptional ability
- 5+ years of experience in manufacturing, supply chain and/or distribution & logistics
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Service & Parts Job Description
Job Description Example
Our innovative and growing company is looking for a service & parts. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service & parts
- Executes analysis and action plan regarding parts failure/parts issues
- Functions as the first line of communication with the customer to assess parts issues, identify repetition or patterns, and develop resolution action plans to present to parts dept
- Identifies order type (warranty /rental /repair, or out and/or AOG)
- Acts as liaison between the parts dept., HACI, and the customer
- Communicate with customers before there are problems
- Meet with the General Manager at least once a month to review current Service Department performance, set future performance objectives, promotional activities or any other critical matters
- Maintain up-to-date comeback log and Technician Production and Efficiency logs
- Perform other specific assignments as directed by dealership management
- Must conduct periodic self-inspection for hazard assessment within the Service Department and recommend and document action needed and action taken
- Ensure that Service Department employees follow safety policy and practices and that they report any and all accidents immediately
Qualifications for service & parts
- Proficient in lean manufacturing principles and adept at applying to warehouse operations
- Capable of creating and maintaining metrics for operation & labor costs, KPIs, and inventory analytics
- Legal experience (depositions, expert testimony, work with attorney's )
- Ability to be persistent and influence others
- 6-8 years of work experience plus 8-10 years of auto parts and service wholesale and retail experience
- This position reports to our facility in Windsor Locks, CT and will cover the New York territory
3
Service & Parts Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of service & parts. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service & parts
- Strive to increase the production and earnings of every service employee
- Ensure that all Service Department employees arrive and depart at established times and follow company policies
- Take daily attendance of the Service Department employees
- Create and review with every service employee a written job description
- Conduct annual reviews to appraise performance and recommend compensation plans and adjustments
- Assist all subordinate service management in all phases of their job descriptions when overburdened or when sickness and/or vacation occurs
- Understand and monitor the service section of the dealership's financial statement
- Create and control budgets for personnel and other expenses normally administered by service management
- See that the dealership receives full value for time and materials purchased
- Obtain competitive bids on all tools, equipment, sublet repairs, supplies
Qualifications for service & parts
- Ten plus years in a fast paced service and/or parts department
- This position reports to the zone office in Walnut Creek, CA and will cover the California territory
- This position requires travel the possibility of working nights and weekends
- 0-2 years of work experience plus 2-3 years of related sales experience and a passion for the automotive industry
- Position requires travel possible nights and weekends
- This position reports to our facility in Mt
4
Service & Parts Job Description
Job Description Example
Our company is growing rapidly and is hiring for a service & parts. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for service & parts
- Set individual and total shop sales objectives
- Provide the material support necessary to sell service
- Monitor Repair Order trends, such as number of Repair Orders completed, number of items per Repair Order, dollar sales per Repair Order, dollar sales per Service Advisor
- Monitor dispatching to maximize efficiency of shop
- Hire and maintain a technical production staff that can perform all types of mechanical repair and maintenance work on the vehicles
- Obtain and maintain control of the special tools necessary for the repair and service of the vehicles
- Keep abreast of new equipment and tools and recommend purchases
- Ensure break down of estimates into labor and parts before job is started so that repair Technicians are aware of time allowances
- Follow up on Parts Department orders to ensure parts availability
- Ensure that all required technical publications, periodicals, bulletins, are obtained, kept up-to-date and properly maintained
Qualifications for service & parts
- 5 to 7 years of specific technical or commercial GET/ bucket management experience in construction, heavy construction, quarry or mining industries
- Willingness to travel extensively (at least one full week each month) relocate based upon business needs
- This position will cover the territories of Northern New Jersey and Long Island New York
- A minimum 2 years of experience within a Parts or Service Department with dispatching experience and/or related clerical experience
- Ability to multi-task, problem-solve, lift up to 40 lbs
- Knowledgeable with heavy equipment brands such as Doosan
5
Service & Parts Job Description
Job Description Example
Our growing company is hiring for a service & parts. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for service & parts
- Become SAP key user for Distribution department
- Review technical bulletins and distribute them to the appropriate Technicians
- Understand, keep abreast of and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know
- Understand the manufacturer's warranty policy and procedures
- Enforce Factory Policy and Procedures
- Monitor, control and collect warranty receivables to comply with Factory Policies and Procedures and allow for a positive cash flow and management of funds for the dealership
- Ensure that the work areas and customer waiting area are kept clean
- Maintain a high level of shop cleanliness, equipment repair and general shop appearance
- Schedule preventive maintenance of shop equipment
- Monitor the location and care of shop tools
Qualifications for service & parts
- Communicate orally
- Associates degree or equivalent years of related work experience is required
- Ability to speak and write English (Spanish a plus)
- Ability to read and interpret financial and operational reports
- Ability to understand and execute instructions furnished in written, oral, or diagram form
- Knowledge of Spare Parts, Repairs & Service for GE, GAMESA, SIEMENS and other wind turbines incl