Specialist, Customer Support Job Description
Specialist, customer support
provides database administration support for the FEMA enterprise database environment; manages complex Oracle replication jobs across the distributed systems;.
Specialist, Customer Support Duties & Responsibilities
To write an effective specialist, customer support job description, begin by listing detailed duties, responsibilities and expectations. We have included specialist, customer support job description templates that you can modify and use.
Sample responsibilities for this position include:
Educate Customers on MedAssets products and services
Assisting customers with part orders and other requests using ORACLE and other computer systems
Maintain extensive knowledge of detailed and complex legal regulations and compliance regulatory differences between consumer and commercial products
Participate in ongoing training opportunities (products, computers, presentation skills)
Educate the customer on existing and new products and services
Promote the Cenex Credit Card and Cenex Fleet Card products, ensuring growth and profitability
As directed by Division Manager, may be required to visit FAA regional facilities to provide Personnel Security Support in the rollout of the PIV II ID card process
Support the sales force to resolve complex situations - Problem solve delivery issues, probe and fact find for key elements, and track orders to delivery
Quoting out equipment
Setting up tanks
Specialist, Customer Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Specialist, Customer Support
List any licenses or certifications required by the position: ITIL, CPP, FPC, ITSM, SQL, II, IAT, RHCSA, RHCE, MCSE
Education for Specialist, Customer Support
Typically a job would require a certain level of education.
Employers hiring for the specialist, customer support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Engineering, Technical, Business, Computer Science, Business/Administration, Information Technology, Associates, Computer Engineering, Computer Information Technology
Skills for Specialist, Customer Support
Desired skills for specialist, customer support include:
Adobe Acrobat Reader
MS Office Suite
PDF Factory
Products
Company's policy for mailing letters and packages
Enterprise claims systems and adaptability to learning client specific enterprise systems
Certification is helpful
Oracle Database
Systems
Business processes and systems
Desired experience for specialist, customer support includes:
Excellent verbal and written communication skills in English, Spanish and Portuguese
Seamless execution from order, book to ship through working closely with internal cross functional teams
Must be organized, detail oriented, excellent problems solving skills and the ability to work independently
Proficiency with all Office Equipment and maintenance
Strong Data Entry and Typing 45 WPM
Extensive training with “soft skills”
Specialist, Customer Support Examples
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Specialist, Customer Support Job Description
Job Description Example
Our company is searching for experienced candidates for the position of specialist, customer support. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for specialist, customer support
- Provide level 1 support for storefronts and fulfillment (order tracking, login issues, site navigation, simple technical issues, content updates)
- Service applications corresponding system and software changes
- Assists with identifying root cause of problems
- Prepare and analyze regular statistics
- Provide detailed research results on client requests
- Reading and using schematics to help provide general technical assistance to both internal and external customers
- Asking questions and using operations manuals to accurately diagnose problems and walking the customer through the solution
- Entering service requests to dispatch a technician to fix equipment when needed
- Processing customer warranty or billable parts orders or returns
- Monitoring Oracle Business Intelligence (OBI) to assess daily open order reports and resolve any open and back order issues or orders with an on-hold status
Qualifications for specialist, customer support
- A driven, self-motivated individual who demonstrates passion and enthusiasm
- Customer centricity and ability to drive a first class service organization
- Proactive approach to customers
- Post-secondary education in a related field, or equivalent combination of education and experience
- 1-3 years of experience with strong customer service orientation with a keen sense of urgency and priorities, doing what is necessary to resolve customer issues
- Proficient use of technology including Microsoft Office, Outlook is essential
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Specialist, Customer Support Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of specialist, customer support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for specialist, customer support
- Act as a liaison to customers for the Service Products
- Assist with testing and supportinga e-commerce web site and other new systems
- Answer customer service inquiries and analyze/troubleshoots problems with non-functioning products and/or services or orders, pricing, invoicing, May also provide specialized support in a customer contact area
- Providing general support, managing both phone and email inquiries to the support team
- Providing triage support for Client’s customer managers and Senior customer managers
- Providing a rapid, efficient, and friendly response to client inquiries
- Proactively identifying and solving issues with any dissatisfied clients, resulting in a positive outcome
- Advising and directing clients in the use of the Client program including web-based reporting and training tools
- Contributing to a positive, energetic environment
- Provide courteous and professional customer service in response to incoming phone calls for spare parts quotes, order placement, repair and warranty service, tracking of orders/shipments, address billing inquiries
Qualifications for specialist, customer support
- University degree (Economics/ Engineering/ Computer Science etc)
- Ideally 2-3 years experience in contract execution activities / order handling or similar
- SAP knowledge - MM & SD modules
- Good organizer, able to act either independently or in a team
- Capacity to act quickly and meet deadlines
- 2-3 years bank operations experience in servicing customers
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Specialist, Customer Support Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of specialist, customer support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for specialist, customer support
- Respond to inbound customer calls in a Call Center environment
- Complete fulfillment from initial receipt of request to production
- Promptly answer telephone calls and respond to customer service requests
- Assist with the automated evaluation of custom assays using proprietary software
- Process orders via fax, phone, and EDI
- Providing triage support for customer managers and Senior customer managers
- Advising and directing clients in the use of client program including web-based reporting and training tools
- Provides Strong Communications
- Provides outstanding quality customer support with a high degree of customer satisfaction, functional and technical expertise, thorough and timely response to customers, via phone, email or online chat
- Achieves and maintains proficiency with the capabilities of Bottomline’s software as a service applications corresponding system and software changes
Qualifications for specialist, customer support
- Technical or college graduate preferred
- Flexible, highly accountable, and effective under pressure in a fast-paced environment
- General understanding of technology stack for SaaS infrastructure, including basic Internet routing, proxy servers, VPNs, workstations, browsers, the application stack including databases, web servers and application servers is preferred
- Must be well organised, self motivated and professional
- Knowledge in SAP is a plus
- Knowledge of different aspects of regulatory compliance that impact a pharmaceutical supply chain
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Specialist, Customer Support Job Description
Job Description Example
Our growing company is hiring for a specialist, customer support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for specialist, customer support
- Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization
- Perform duties according to standard operating procedures (SOPs)
- Review orders daily for accuracy and product availability to ensure timely delivery and expedite as needed
- Review weekly and monthly open order reports and coordinate with internal departments to resolve any open order issues and communicate with customers and sales team
- Maintain and grow relationship with existing and new customers by monitoring their daily activity, following up on their interactions and resolving any issues
- Provide information to dealers such as order status, pricing, product availability, shipping information such as dates and freight estimates, and return authorizations or receipt of product via e-mail and phone
- Participation in tradeshow and customer-related events
- The required working hours for this position are Mon-Fri, 11AM-8PM
- Respond promptly to all Finance-related Agent inquiries
- Resolve any Finance-related issues raised by Agents by working with Commission Specialists, among others
Qualifications for specialist, customer support
- Professional working proficiency in German and English
- Travel (transportation, hospitality)
- Payments/finance industries (cards, banking, services)
- Proficient in use of Microsoft Office programs (Word, Excel, Powerpoint, Outlook)
- Experience in the Microsoft Office Suite (Word, Excel, Outlook)
- Must demonstrate professional and courteous phone etiquette
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Specialist, Customer Support Job Description
Job Description Example
Our company is growing rapidly and is hiring for a specialist, customer support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for specialist, customer support
- Ability to navigate multiple systems to in response to customer phone and email inquiries
- Ensure on-time order and quote entry, validation and booking of customer orders
- Prepare shipping instructions, shipping documents, certificates and other required documents to ensure on-time delivery and meet customer expectations
- Produce regular reports on orders status with regards to shipping instructions, shipping documents, certificates, claims, invoices and present internally
- Maintain control of shipping instructions, shipping documents, certificates and other required documents to assure orderly administration
- Manage an effective document control system ensuring documents relating to the customer orders are properly registered, circulated, controlled and easily accessible to the GCFS/Parts Fulfillment team
- Support GCFS on internal and external communications
- Establish lasting relationships with customers and retain existing and new customers
- Answer inbound phone calls and provide quality service to customers and solve customer issues in a timely manner
- Maintain customer data including contact information, product information, and demographic information using Excel spread sheets and ACT database
Qualifications for specialist, customer support
- Persuasive style of working, but be able to assert when required
- Deals effectively with failure
- Manage technical escalations, keeping customer informed and the Support desk
- Commercially aware, customer focused
- Three years minimum administrative support in a multi-supervisor environment
- Some experience in customer service is an advantage, experience in a multinational company is a plus