Support Job Description
Support Duties & Responsibilities
To write an effective support job description, begin by listing detailed duties, responsibilities and expectations. We have included support job description templates that you can modify and use.
Sample responsibilities for this position include:
Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support
List any licenses or certifications required by the position: ITIL, MOS, RHCE, CCNA, MCSE, MCSA, O365, PM, CCNE, ACSP
Education for Support
Typically a job would require a certain level of education.
Employers hiring for the support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Computer Science, Education, Technical, Business, Engineering, Associates, Business/Administration, Science, Management, Communication
Skills for Support
Desired skills for support include:
Desired experience for support includes:
Support Examples
Support Job Description
- Acting as the point of contact for all vendor repairs, including the printers, fax machines, and copiers
- System / Business Analysis
- Configuration and set up of PCS including Installation Qualification using approved process and documentation
- Provides 2nd line troubleshooting, supporting the IT Service Desk in maintaining the office and production environment, providing assistance and training whenever required
- Constantly developing the environment to ensure compatibility with standard technologies and capacity to handle system growth
- Escalating infrastructure issues to supplier/manufacturer as required
- Documentation - Provides documentation accordance with system changes
- Maintain standardization and consistency
- Security - Ensures systems are implemented and maintained in a way that maintains the integrity of the data and access to it
- Licensing - Ensures that systems are installed in accordance with product license requirements
- Knowledge of products/functions outside of day to day area supported
- Actively promote the value provided by GIS Service Delivery to stakeholders for the services that they receive
- Manage weekly log of CO/Management Committee activities
- Maintain and Manage the Management Company Sharepoint collating information and documentation, monitoring completion, managing reporting and work in progress
- Alternate qualification related to funds/investment management industry (CFA
- Appropriate (executive) presence to deal with senior leaders (board members) and external clients/partners (auditors
Support Job Description
- Responsible for supporting customer and global projects on site
- Responsible for administering PC Operating System Environment
- Manage the control of PCs and Workstations and associate environments following defined Change Control Processes
- Receive and log invoice
- Deliver invoice copying and scanning service
- Deliver original invoice via express and log express tracking no
- Deliver voucher/document filing and archiving service
- Locate voucher/document upon request
- No missing document is allowed during all above processes
- Perform other admin and team support work upon need
- Effective liaison with BIIS peers & BIIS clients
- To be an expert in required technical skills mandated by the BIIS Technology Strategy – typically Teradata, Informatica, OWB, Oracle, Ab Initio, TWS/CA Scheduler as required by each role
- Have ownership of small change requests, and input to any large change perhaps involving 3rd party suppliers
- Lead the small change request work of analysis, estimation, build, testing and implementation
- Drive supplier performance to deliver required service performance levels including application of contract ‘levers’ to drive value
- Manage the suppliers’ delivery of change into supplier operations to meet required timetables and budgets whilst ensuring service stability
Support Job Description
- Management of all onboarding and departure activities for FTE & Contingent hires (includes hardware, IMACs, ServiceNow requests)
- Maintenance of department organization charts, distribution lists and contact lists for QA&QC
- Maintain and manage allocation of phones/printer cards/access/remote access devices/conference numbers Receive and track and manage space allocations for FTE and Contingent workers
- Ensure common information is up to date on QA&QC Sharepoint site
- Manage filing and tracking of illness/absence/vacations for team
- Support & coordinate team celebration activities, completing letters, emails, invitations coordinating events either internal/external and/or making travel arrangements for the team
- Maintaining administrative procedures/processes for Senior Director such as preparing expense reports, Calendar management, contacts
- Act as the second tier support to take the escalation and solve the customer issue from subsidiary
- Establishes and manages physician and physician office relationships
- Assists in implementation and support of all systems deployed to physicians and physician offices, including PatientKeeper and CPOE in the Meditech system, including updates to those systems
- Must display commitment to teamwork and excellent customer service
- Of Barclays Release and Change process and procedures
- Provide day to day support in trade bookings and contacts with clients for trade confirmations, resolving trade discrepancies, settlement of trades
- Provide overall 1st, 2nd and 3rd line application support – including incident, problem and change
- Monitor and track the appropriate performance metrics, manage supplier performance and lead regular performance reviews
- Manage transition and implementation of service suppliers
Support Job Description
- Assists in testing physician-related systems for facility-specific requirements
- Works with the Advanced Clinical Teams to develop and deploy best practices in physician support
- IT&S Resource Sales and Marketing departments to the physician base and their offices and specific operations that may affect how marketing is performed with specific physicians
- Serves in liaison role for all new physician-related applications
- Attends physician meetings and conducts presentations
- Participates in Advanced Clinical meetings and/or user group meetings
- Serves as a member of the CPCS (Meditech) core team and may perform as a super user
- Life Cycle Management of the Workplace
- Queue Management to ensure timely communications regarding response and resolution to
- Provides input into the strategy and technical planning of system/application technology in accordance with internal and external software and TGRC compliance standards
- Demand aggregation and challenge
- Business case benefits realisation and tracking Application Support (60%)
- Experience with SQL server tuning and profiling
- Proficiency in SQL and query optimization
- Experience in interacting/supporting Customers
- Must have a ‘service and support’ mind-set
Support Job Description
- Candidate must work as level 1/2 and be an escalation point for others in the team to bring functional and product issues to resolve
- Should have sound knowledge of investment banking domain with knowledge of Securities Processing and Derivatives
- Liaising with global clients and resolving the issue over mails and tickets
- Analysis of functional/ technical issues with prompt and clear responses to the requesters (end users / the first level support team)
- Candidate must be flexible and open to work in shifts
- Creating documents and knowledge base whenever needed
- To provide advanced end user support to the user community answer process related questions and support in managing issues
- To resolve reported issues and escalate to appropriate forum if necessary
- To participate in project work such as development and roll out activities / implementations
- To perform Business assessment / improvement work
- As a member of the UKLT, act as a member of the “management board” for the UK Business Unit
- Collaborate closely with counterparts in USA and UKLT peers to ensure global consistency, leverage and a market leading end to end customer experience
- Provide day to day leadership for the Support organization
- Develop and / or maintain and improve business relations with all customers of the Company
- Collaborate closely with the Product and Marketing teams on developing new products and services for clients
- Attract, retain, train, and motivate a diverse pool of talented Rackers