Support Services Manager Job Description
Support services manager
provides support to managers to ensure consistent and appropriate human resources practices and procedures are being implemented.
Support Services Manager Duties & Responsibilities
To write an effective support services manager job description, begin by listing detailed duties, responsibilities and expectations. We have included support services manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Determine service level objectives based on support requirements, author related policies and procedures and use metrics based management strategies
Communicate and implement policies, procedures, best practices, recommendations and guidelines in compliance with established university policy and federal and state regulations
Develops and revises department policy and operating procedures
Manages the planning, selection, retention, and development of human resources to ensure the availability of the required staff
Lead team in existing processes and encourage out of the box thinking in order to drive continuous improvement of all processes and procedures from the front line
Oversee SSC operations and functions as they pertain to Support Services functions including Customer Service, Research and Correspondence and Mail Room to ensure all documents and inquiries are handled timely, accurately and in compliance with policies and procedures and meet requirements as defined in the SSC Service Level Agreements
Ensure all Support Services policies and procedures are adhered to
Establish controls and review mechanisms for SSC policies and procedures
Perform as department manager for the Support Services team
Be part of the Shared Services Management Team
Support Services Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Support Services Manager
List any licenses or certifications required by the position: ITIL, PMP, CPA, BLS, PRINCE, HDI, ITSM, AA, SCM, SCD
Education for Support Services Manager
Typically a job would require a certain level of education.
Employers hiring for the support services manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Education, Business, Business/Administration, Management, Computer Science, Technical, Engineering, Administration, Science, Finance
Skills for Support Services Manager
Desired skills for support services manager include:
Systems
Evidence-based practices
If there are none
Laundry and maintenance
Prevailing practices relating to housekeeping
Procedures
Core VMware solutions and future product direction
Human resources
Products and services
Trust and securities operational functions
Desired experience for support services manager includes:
Ensure that the rates are competitive to industry standards, operations cost wise
Be responsible for Service Performance Reviews
Escalate foreseen critical and customer related issues to management
Track other potential service opportunities and assist in work creation/migration
Support Service performance optimization
8 years of experience in the software industry with a minimum of 3 years in technical support
Support Services Manager Examples
1
Support Services Manager Job Description
Job Description Example
Our company is searching for experienced candidates for the position of support services manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for support services manager
- Identify, clarify and resolve technical issues within own area
- Communicate operational objectives and assignments and delegate to staff
- Contribute to the development of plans to resolve business issues
- May develop and/or manage budgets for projects or work groups
- May establish service level agreements with clients
- Monitor technology trends and evaluate emerging technologies to recommend for adoption and implementation
- Accurate financial reporting and tracking of operational performance
- Manage small and large scale projects as assigned by the Director of Student Support Compliance and Policy
- Food Services – Bon Appetit Management Company, Subway, Elmhotaseb inc. (Sweet Yo Café)
- Vending – Avenue C by Canteen (located in EB Williams Library)
Qualifications for support services manager
- Excellent computer skills especially in word, excel, PowerPoint
- Familiar with China Labor Law, social security regulations and policies and standard HR processes
- Responsible and conscientious for the job
- 5 years of relevant experience and a Bachelor’s degree in Finance, Accounting, Business, Computer Science, Engineering, or other related field
- Minimum 5 years of experience in working closely with cross functional teams
- Minimum 3 years of operations experience or equivalent roles
2
Support Services Manager Job Description
Job Description Example
Our growing company is looking to fill the role of support services manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for support services manager
- Coordinate and promote implementation and monitoring of standard masterfiles, processes, reporting and education programs
- Assume a lead role for innovation, knowledge sharing and leading practices identification within the SSC and among peer group
- Serves as a subject matter expert in the administrative function by maintaining technical knowledge via attending educational workshops
- Establish individual team goals and objectives focused on sales growth
- Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues
- Package all military students who are receiving Title IV aid, including future starts and current students
- Serve as manager of the campus military/veteran Support Services Center and liaison with its guests, including students, external veterans organizations personnel
- Internalize and evangelize within the enterprise the importance of quality relative to the customer experience
- Define tools and resources to improve efficiencies within all call centers and prepare tangible business case related recommendations as needed
- Facilitate train the trainer sessions as necessary for all enterprise support teams
Qualifications for support services manager
- This position must coordinate competing priorities while attending to interruptions and problem resolution in a hectic work environment as variable challenges present demands on a daily basis
- The work environment is busy with activity of students, faculty and staff coming and going as needed, with no standard or designated quiet time to attend to daily work
- Must be self-motivated and must be able to produce results in a timely manner with minimal supervision
- Strong writing, interpersonal, communication, listening and negotiating skills
- Minimum 5 years healthcare management experience with three of these years in the related area for the position
- Comprehensive leadership background with a focus on team building and quality
3
Support Services Manager Job Description
Job Description Example
Our company is looking for a support services manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for support services manager
- Lead the integration and optimize the efficiency of well-established outsourced support resources, best-in-class support technologies, and an existing team of geographically-dispersed senior analysts
- Demonstrate your expertise in the area of ITIL standards and practices, and their implementation within an established technical support structure
- Ensure all processes within the Support Services team are provided professionally, completely and in a timely manner
- Drive the continual optimization of RLHC's hardware purchasing process, including the enhancements to the end user experience, vendor relationship management, and the negotiation of pricing and shipping
- Coordinate the efforts, services, and lease contracts with business machine and physical security vendors and providers
- Establish a clear and concise reporting strategy for all areas of your responsibility to provide senior management, department heads, and franchise owners with accurate service level metrics, and to ensure continual improvement of service levels
- Explore and experiment with bleeding edge communication technologies
- Manages activities of team members to ensure delivery of optimal service, client satisfaction, retention, and profitability
- Along with Team Leaders, ensures appropriate distribution of work load to team personnel, including participation in meetings, webinars, after hours support responsibility, and other tasks as needed
- Communicates with clients to evaluate service satisfaction and handle any escalated management issue that needs special attention
Qualifications for support services manager
- Maintains routine and call schedules and makes assignments for24/7 coverage
- Sales, retail, ecommerce, or enterprise level social media experience/moderation preferred
- To drive acquisition and replacement of Material handling equipment workshop tools
- To manage key services contract
- Post graduate qualification will be an advantage
- Minimum 8 years relevant experience (at least 5 years in leadership and/or management position)
4
Support Services Manager Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of support services manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support services manager
- Grows relationships with business leaders and users at all levels in the organization
- Is a liaison between ITS and the Learning and Development team to identify and deliver tools required to support learning programs
- Manage pressure washing program of brick and concrete walkways, stairs and other hardscape surfaces
- Manage construction, storm drain, digging, park furnishings, concreate and brick work, asphalt repair on campus, including roads, sidewalks, steps, retaining walls
- Prepare written communications, conduct meetings, develop specifications, reports, correspondence, Procure materials following state purchasing policies and guidelines
- Lead and develop the global service organization, multi-national locations
- Reports to the Assistant Administrator regarding Patient Transportation performance
- Acts as a reporting member of the Environment of Care/Safety Committee on findings, recommendations, actions, and monitoring
- Prepares and disseminates memos and reports
- Business Support Team Management
Qualifications for support services manager
- Prior functional experience in HR, Payroll
- HR, Payroll, Help Desk / Customer Service Certif
- The successful candidate must demonstrate leadership skills, be a team player, have strong interpersonal skills, and a demonstrated record of driving results
- 5-7 years of leadership and management experience is required
- Strong technical, analytical, and problem solving
- Proven organizational and supervisory skills
5
Support Services Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a support services manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for support services manager
- Developing a thorough understanding of University policies and procedures and advising staff of these regulations when appropriate
- Strengthening program policies and procedures to prevent problems from reoccurring in the future
- Reviewing and revising SSS procedures and policies as needed to remain in compliance with all applicable regulations
- Lead Battery Energy Storage Array O&M training efforts of new owners and 3rd party service providers
- Manage multiple 3rd party service vendors successfully in contracted O&M work activities
- Support the development, deployment and use of ES Analytical tools in order to provide & trend Key Performance Indicators, Maintenance indicators & Advanced System Performance analysis
- Support/Lead/Facilitate internal and external Root Cause Analysis and Management of Change Activities
- Facilitate site support by interfacing with OEM suppliers in areas concerning parts supply & warranty execution
- Identifies potential roadblocks for team and works with other leaders to mitigate
- Understands own strengths and weaknesses and can articulate those to others
Qualifications for support services manager
- Proven track record coaching team members to achieve their best
- Conducts in a very professional manner leading by example within the team
- Able to report within a Matrix organization, experience wearing multiple hats
- Proficient knowledge of industry best practices in a Wireless Network Operator environment
- 5 years of technical/operational support within telecommunications industry
- 3 years of experience in operations and maintenance of a large wireless operator network