System Support Specialist Job Description
System Support Specialist Duties & Responsibilities
To write an effective system support specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included system support specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
System Support Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for System Support Specialist
List any licenses or certifications required by the position: CTS, ITIL, ENP, GISP, AVIXA, V3, ACCESS, SCE, II
Education for System Support Specialist
Typically a job would require a certain level of education.
Employers hiring for the system support specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Education, Technical, Engineering, Information Technology, Business, Information Systems, Military, Business/Administration, Computer Engineering
Skills for System Support Specialist
Desired skills for system support specialist include:
Desired experience for system support specialist includes:
System Support Specialist Examples
System Support Specialist Job Description
- On all shift turnover issues
- Analysis report handing with PPM system
- Prepare Testing Plan, SOW and Project Plan, meeting minutes recording
- System configuration (role profiles and segregation of duties)
- Monitoring of system interfaces
- Configure new suppliers and maintain relevant data
- Collection and monitoring of system related issues
- Structural and organisational changes impacting systems, processes and control environment
- Testing and coordinating testing of process changes reflected in SAP or in new cloud based system
- Technical support of migrations into shared service centre
- Willingness to accept and adhere to strict IT audit rules
- At least 6 months experience in Databases, SQL
- University degree in IT field
- Minimum 2 years of work experience in a similar position
- Good Microsoft SQL knowledge is a must
- SharePoint support experience is a plus
System Support Specialist Job Description
- Assists in maintaining the interfaces between Core HCM and Benefits with the various service providers
- Make recommendation for enhancements and drive their execution
- Maintains Atlassian Tool Suite to include JIRA, Confluence, Fisheye and Crucible tools with strategy for periodic backup, high availability and disaster recovery
- Maintains and manages Subversion repository including hooks and user access with strategy for regular backups, repository failover, high availability, and disaster recovery
- Conducts daily management and maintenance of the customer support Trac site with strategy for regular backups, high availability and disaster recovery
- Tests new version of the tools and plug-ins to ensure compatibility
- Manages user permissions to tools according to the needs of projects and teams
- Maintains file servers, virtual machines, and project tools
- Performs software updates for product team tools and operating systems
- Determines and troubleshoots problems for specific operating systems and applications
- Organized person, focused, able to work under pressure and capable to meet certain deadlines
- Requires post-secondary education with focus on Computer Science, Math or Engineering disciplines
- Virtual Devices
- Presented with system level and application problems on mission critical systems requiring immediate resolution, thus ensuring systems are operational according to service level agreements and that they have a high degree of integrity and reliability
- Provide ongoing customization and maintenance of system access facilities to ensure and enforce strict security of financial environment
- Five plus years of hardware and software support experience
System Support Specialist Job Description
- Supports the QA Manager in conducting configuration item/system operational baseline change control tracking and configuration auditing
- Assists with training new team members on use of tool suite to train staff on use of newly added tools and plugins
- Act as resource for centralized information and real-time support for customer facing airport personnel, providing essential solutions for different challenges our customers may face
- Serve as a centralized source of information for front-line airport agents
- Support test functions for ongoing application releases for QIK-Check, Gate-Reader and Kiosk
- Provide virtual station customer processing support during system outages and failures
- Support process and technology changes triggered by ancillary related initiatives
- Support emergency drill functions and applications
- Represents WW TSS on new/sustaining product development teams and drives to improve reliability, serviceability, and to reduce service costs and improve customer satisfaction
- Develops, implements and maintains WW customer support strategy for new and existing products based global service capabilities and marketing and sales initiatives
- Experience with Wintel
- Requires ability to absorb professional knowledge quickly and develop skills - ability to learn various type of server, storage, and operating system in limited time with satisfying result
- Problem Solving - Recognize infrastructure related problems and ability to troubleshoot a complex server, storage, and OS configuration
- Practical exposure in relevant field
- Bachelor Degree, from Information Technology/Electrical Engineering (and/or similar field)
- Possess positive spirit and can do attitude
System Support Specialist Job Description
- Act as the primary liaison between the operational units and the sales team to ensure a smooth and complete installation of new clients' account information
- Lead and administer file transfer processes and load client data into various core system applications, which may include manually keying records that cannot be automatically uploaded, while ensuring data integrity and availability to operations staff
- Set-up and maintain customized client website landing pages as necessary
- Act as the primary contact for eligibility updates to ensure clients' records are loaded in a timely manner, handling complex data organization and scrubbing data files as necessary
- Assist the Customer Support lead with daily Hotline activities and projects
- Assist in maintaining organization wide quality standards
- Coordinate all outbound call activities with hotline and Business Partners
- Complete trend analysis based on call trends, top five reports and escalated and documented issues in Agent Workbench
- Consult with Business Partners and other internal departments to communicate business objectives and develop strategic solutions
- Educate hotline team on program updates, changes and modifications to rules, programs or functionality of LMS
- Financial domain knowledge is a plus
- Prior knowledge of trading system is a plus
- At least 3 years of experience in a similar position in the FMCG or Procurement area or as a 2nd level Support specialist
- Demonstrated ability to learn computer applications from a business perspective to help others transfer learning from training back on the job
- Self-motivated multi-tasker with good interpersonal skills
- ALIS familiarity
System Support Specialist Job Description
- Manage Agent Workbench processes to ensure requests are submitted, updated, and closed in a timely manner
- Monitor, review, and act on Agent Workbench requests on a daily basis and in a timely manner
- Prepare accurate call reports and distribute to applicable Business Partners
- Recommend measures for process improvement in Learning Center performance and quality
- Report program trends to Business Partners in a timely manner
- Work with the Business Partners to confirm detail and quality of information documented in the Agent Workbench request
- Assist the Customer Support Administrator in all adhoc projects as needed
- Handle end-user requests for hardware and software for supported clients in the environment
- Maintain workflow and pacing to obtain the highest level of productivity in each portfolio
- Audit daily uploads to ensure proper functionality of both dialer and host system
- Client boarding and setup
- Advising on using basic and advanced features and apps
- User focused
- Ability to cope with monotonous work as well
- At least 2 years of extensive knowledge in water chemistries and the effect different compounds have on a marine environment
- At least 4 years of knowledge in maintenance and preventative maintenance practices for pumps, motors, electrical and plumbing systems