Team Lead / Manager Job Description
Team lead / manager
provides guidance on the application and interpretation of policies and practices and ensures compliance with all applicable laws.
Team Lead / Manager Duties & Responsibilities
To write an effective team lead / manager job description, begin by listing detailed duties, responsibilities and expectations. We have included team lead / manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Assign service level standards (SLAs) so that each AM knows when activities must be performed and communicate those SLAs to the RSMs and Branch Manager so they know how to properly communicate expectations to their broker customers
Perform regular audits of each AMs pipeline to ensure quality standards are being met--we are always returning phone calls when we say we will, that we’re entering clear notes in Destiny on communication with the broker and that follow-up dates are not being missed
Ensure that PMs align with the agreed processes, standards and governance frameworks
Manage Teams, including Software Engineers, Quality Engineers, System Integrators, and Network Engineers
Partner with Tech Ops & Network Teams
Build out new Call Centers with Network Connectivity and Telephony Infrastructure and Agent Servicing Tools
Promote and serve as a role model of the company culture
Demonstrate professionalism and integrity in all actions and behavior
Participate in the selection and interview process with Branch Manager for potential candidates
Develop talented associates in the role of Account Manager (AM) within their respective fulfillment center
Team Lead / Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Team Lead / Manager
List any licenses or certifications required by the position: PMP, ITIL, PMI, HR, LEED, GIAC, CISSP, SSCP, CPI, CPR
Education for Team Lead / Manager
Typically a job would require a certain level of education.
Employers hiring for the team lead / manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Computer Science, Business, Education, Finance, Business/Administration, Information Technology, Computer, Marketing, Computer Engineering
Skills for Team Lead / Manager
Desired skills for team lead / manager include:
Compliance with applicable BSC SOPs and policies
Ensures staff adheres to the appropriate application of clinical research conduct
Network
Project management methodologies and practices
Standards
Databases
Docker container and related orchestration technologies
Financial services concepts and products
GMP manufacturing principles and its application
Incident and Change Management processes
Desired experience for team lead / manager includes:
Manage portfolio-wide planning and scheduling activities for upcoming business requirements/projects within the LOB, incorporating industry best practice to improve efficiency
Act as an advisor to Technology Project Managers, Application Owners on estimation procedures and best practices for planning and scheduling
5+ years of experience in managing projects/programs
Able to clearly articulate project issues and creatively identify alternative solutions
Able to work with limited supervision and be accountable for actions and decisions
A minimum of 8 years as a producer, program manager, product manager, or similar
Team Lead / Manager Examples
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Team Lead / Manager Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of team lead / manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for team lead / manager
- In the event of a Third Party performance issue additional Third Party Improvement plans or exit activities will be required
- Interface with the VRMS system
- Prepare and analyze third party risk reporting and program exceptions for management
- Ensures compliance with the Bank's Third Party Risk Management objectives
- Demonstrate a knowledge of standard IT topics and requirements
- Identify, set and enforce best-practices for team to follow in the 4 key aspects of the NAM role (lead generation and screening, seller interaction, onboarding & integration, and account-management)
- Learn and understand the specifics of your categories to spot popular brands, trends, seasonal items and competitive pricing to best tailor your pitch and advice to sellers
- Allocating tasks to the available project team based on the initial resource estimates
- Lead a team of up to 8 Project Managers with responsibility to assist team members with project delivery and professional career development
- Work with Product Management on new Business Initiatives (grooming, prioritizing, delivery, impediment removal, Solutions Architecture)
Qualifications for team lead / manager
- Experience with implementing, championing, and working with Agile development methodologies
- Experience working with UX, design, marketing, and engineering teams
- A plus for having Scrum Alliance Certifications (CSM, CSPO, CSP, ) or PMI Certifications (PMP, ACP)
- Loves puppies and beers on Friday
- Ability to balance risk and control in an operations environment vs
- 5-10 years experience in residential mortgage banking
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Team Lead / Manager Job Description
Job Description Example
Our company is looking for a team lead / manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for team lead / manager
- Guide and Drive Technical Roadmap
- Provide Production Support for Call Center Agent Facing Systems
- Coordinate Releases Across multiple areas, including Production Validation
- System integration for new/modern technologies
- Mentor less senior Project Managers in all areas of project management
- Represent the Project Managers team internally, as a focal point for all matters related to project management methodology and tools, relevant product updates, project reporting
- Provides day to day leadership to team members and department
- Exercises working knowledge of systems such as alarming, building automation, contingencies, mechanical and electrical plants, chillers, generators and HVAC systems
- Manages projects and activities, such as, building remodels, furniture replacement and upgrades, work space redesigns, amenity upgrades, parking lot maintenance and roof maintenance
- Prepares and recommends unit expense plans
Qualifications for team lead / manager
- Experience running the full life-cycle of a project from collecting requirements to final execution
- Proficient in use of Microsoft Office Products (Word, Excel)
- Will handle a 10 - 12 FTE team
- Experience in KYC Enrichments and Documentation is preferred
- Knowledge and experience with Experian products in a banking environment will be advantageous
- Investment Funds in Canada AND the Branch Manager Course offered by CSI or IFIC
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Team Lead / Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of team lead / manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for team lead / manager
- Conducts performance appraisals and career counseling
- Conducts activities for hiring, training, coaching, salary administration and other various management administrative tasks
- Partners with business areas to create process improvements
- Communicates policies, procedures and practices
- Actively reviews available reports, considers care management (CM) impact
- Meets regularly with each direct report individually to review cases and provide coaching and mentoring
- Evaluates processes, identifies problems, and proposes improvement strategies to enhance the delivery of care for patients throughout continuum of care
- Uphold policies and procedures
- Collaborates with other financial services team leads and senior managers to identify departmental/organizational opportunities and develop solutions to financial reporting and processing problems and inefficiencies
- Completes ad hoc projects and tasks related to business operations as assigned by financial services senior managers
Qualifications for team lead / manager
- Strong people management, negotiation and mentoring skills
- Strong ability to successfully drive and execute work in a dynamic environment
- Extensive experience with operations process and policy design and current policy assessment and planning for future operations on a weekly, monthly, yearly, and long range time horizon
- Strong understanding and experience in applying ITIL Service Level Management related tasks/activities
- You will liaise with our Country Merchandisers to understand country specific trends, initiatives and opportunities
- You will set-up the bottom-up pre-season sales plan by category, taking key trends, campaigns, country plans and selling levers into account
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Team Lead / Manager Job Description
Job Description Example
Our growing company is hiring for a team lead / manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for team lead / manager
- Ability to represent business interests challenging tactical or solution type requirements/short term fixes, that could possibly hinder future flexibility and cost of ownership
- Coaches and develops individuals through each stage of their role
- Uses a variety of channels to ensure information is disseminated to team in most effective manner
- Actively designing, planning, and building innovative features for Meraki Switches
- Collaborating closely with engineering peers and product managers
- Working with our recruiters to build out your team to maximize its effectiveness
- Supervising the switch software release cycle, including branch management, bug fixes, beta deployment and promotion to final release
- Leading a team of world-class engineers developing and maintaining features on the Meraki MS product line
- Conducting performance reviews and facilitating professional development of team members
- Analyze account performance on daily/weekly/monthly level & ensure optimal campaign performance
Qualifications for team lead / manager
- Associate’s degree from accredited college or university required with major course work in business administration, marketing
- Builds great working relations with different vendors such as appraisers with referral sources such as PR firms and CPAs
- Proven track-record as an individual contributor in managing key client relationships and hitting monthly/quarterly sales quotas
- Analytical skills and capable to work effectively with Excel
- Master preferred
- Experience with web publishing or running your own blog – use of industry standard CMS systems (Wordpress, Drupal, ) and/or HTML, CSS, an PHP
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Team Lead / Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a team lead / manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for team lead / manager
- Review contractual terms and conditions for service specifications
- Manage team of CSM responsible for quoting and S.C.'s project management
- Understand and manage financial trends, Forecast service center financials
- Review or develop specific quotations for repair work scopes with associated detailed costs
- Provide concise and descriptive work instructions to the the team and shop floor
- Prepare/Review and deliver project documentation and progress reports for internal and external customers
- Support and lead Lean implementation projects
- Assist with and support the various safety projects and initiatives within the Service Center
- Closely monitor ongoing job-costs, with focus on cost actual versus quote/estimate
- Perform contract review including Terms & Conditions per policy
Qualifications for team lead / manager
- Ability and desire to mentor other team members
- Trade Entry / Amendment (Trade / FX Booking, Amend trades) – including amending Trades across various products , Equities, Bonds, US Options
- Knowledge of CRM tools & MS office tools, especially (Excel, PowerPoint)
- Industry certifications a plus ITIL (Intermediate/Expert level preferred), Security, XaaS, Customer Success
- At least 5 years managing and developing people
- 1+ years’ experience building and integrating Cloud Solutions