Technical Service Specialist Job Description
Technical service specialist
provides technical direction and assistance to customers on the use of the product lines; serves as an expert in a single technology or applies a working knowledge of multiple technologies and may involve multiple sites.
Technical Service Specialist Duties & Responsibilities
To write an effective technical service specialist job description, begin by listing detailed duties, responsibilities and expectations. We have included technical service specialist job description templates that you can modify and use.
Sample responsibilities for this position include:
Working directly with STRATA clients to resolve complicated technical issues
Providing guidance to Client Service Representatives who are working on special projects
Carrying out other duties requested of them which are within their capabilities
Manage calls appropriately with regards, to timelines, customer follow up, to prevent escalation of issues
Leverage technical skills to develop solutions for customer and internal issues
Support resolution of E2 &E3 escalations and related field issues, in conjunction/collaboration with the factory team, Territory and District Service Management
Takes ownership for investigating escalations/quality issues in the field and provide end to end problem solving at the source in collaboration with the in-house resources
Conducts troubleshooting/technical workshops for FSEs in various locations, and collects best practices for service process/troubleshooting improvement
Involved Value Analysis Value Engineering activities to ensure that the service requirements are met and service requirements are delivered, through evaluating proposals for Design for Service, participating in design reviews and release of new designs into manufacturing
Provide monthly reports and data analysisfor field issues
Technical Service Specialist Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Service Specialist
List any licenses or certifications required by the position: TSS, EP, ITIL, PMP, RHCSA, RHCE, VCA, VCP, AWS, MCSE
Education for Technical Service Specialist
Typically a job would require a certain level of education.
Employers hiring for the technical service specialist job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Technical, Medical, Medical Technology, Healthcare, Education, Chemistry, Business, Communications, Cardiology
Skills for Technical Service Specialist
Desired skills for technical service specialist include:
Cardiac electro-physiology procedures
Cardiology
Electrophysiology
Multiple technologies and may involve multiple sites
Regulatory requirements
AGCO products
Automation / instrumentation and related applications
MS Office
Mechanized agriculture and land preparation techniques
Desired experience for technical service specialist includes:
Excellent soft skills and ability to engage and assure customer in driving towards customer satisfaction
Strong teamwork and collaboration skills that extend across backgrounds within a global settings
Ideally degree educated (or equivalent) with experience within financial services
2nd language proficiency (in Mandarin / Korean) is a plus but not mandatory
Address Field Issue Reports (FIRs) and installation issues by conducting investigations, working with the manufacturing teams and developing business cases to prioritize/drive Corrective Actions (CAPAs)
Acts as an advocate (a.k.a
Technical Service Specialist Examples
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Technical Service Specialist Job Description
Job Description Example
Our company is growing rapidly and is looking for a technical service specialist. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for technical service specialist
- Provide information to the customer regarding the current status or resolution of the reported trouble in accordance with procedures
- Interface with 3rd Party Providers for the isolation and repair of customer troubles
- Exercise independent judgment and manage the escalation process as required, in support of trouble repair activities
- Update knowledgebase systems to provide accurate troubleshooting guidelines related to repair activities
- Able to assist others to minimize/address long duration ticket issues
- Provide training on devices and equipment to technicians and Abbott Representatives
- Complete user verification checks of SME Test Equipment as required
- Assist in developing on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request
- Resolves routine and non-routine system problems
- Is open to accept feedback and to give and use this feedback for themselves and team members
Qualifications for technical service specialist
- Ethernet/VOIP networking experience
- Typically requires an Associate's degree in information technology or a related discipline, along with year professional systems administration experience
- Certified Technician with a 2 year diploma
- Be able to lead work teams
- Must be available 24/7 for Customer emergencies and able to complete service calls unsupervised at customer sites
- Self-control and flexibility
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Technical Service Specialist Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of technical service specialist. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical service specialist
- Manage weathering projects
- Lead Plasticizer 101
- Practice and drive root cause failure analysis across the Corporation
- Identify and document cost reductions and service factor improvements, along with safety & environmental improvements
- Foster a reliability-centered approach and lowest lifespan cost mentality at our manufacturing sites and within capital projects
- Provide specialty mechanical design, stress analysis, vessel design, and code compliance technical support as needed
- Ability to manage multiple projects with varied priorities, and track all technical support projects with an historical filing system
- Deliver presentations or reports that distill complex ideas into clear results and proposals
- Manages the technical project pipeline for a business within a geography
- Serves as the Environment, Health &Safety advocate for work group, ensuring understanding and adherence to policies and procedures
Qualifications for technical service specialist
- 3rd language proficiency in German is a plus but not mandatory
- The ideal candidate must have an understanding of technical (lab, research, ) principles and practices
- Certified Mechanic or 2 year Technical degree preferred
- Managing investigation, change request and project timelines to ensure key compliance and customer due dates are met
- Three (3) years post-bachelor's degree experience in GMP manufacturing and/or technical support of GMP manufacturing operations (or M.S
- One year experience minimum supporting PortfolioCenter on the technical client services team or two years’ experience minimum working with the PotfolioCenter product
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Technical Service Specialist Job Description
Job Description Example
Our company is looking to fill the role of technical service specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical service specialist
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, ABTpolicies, operating procedures, processes, and task assignments
- Support marketing colleagues to effectively identify the key technical differentiations of our products vs
- Extensive on-the-job training
- Opportunity for growth within the Sales/Service group and Charles River
- Competitive compensation package with excellent benefits
- Tight-knit team environment within a forward-thinking organization
- Troubleshoots water heaters, pump tanks, expansion tanks, and other products handled by the Residential Technical Support Department
- Provides warranty information to callers
- Keys information into various systems for call tracking
- Provide customer support, both distribution and collision, by training, product demonstrations, trouble-shooting, and color matching
Qualifications for technical service specialist
- Ability to work independently working on project teams
- Basic computer skills, knowledge of MSOffice suite a must
- University degree in Engineering, Chemistry, Microbiology, Biology or equivalent experience in the field
- Actively participate on teams to achieve business goals
- Ability to share knowledge and expertise with others as it relates to product positioning
- Diagnostics - Familiar with the basic elements of on-board diagnostics and their relevance
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Technical Service Specialist Job Description
Job Description Example
Our growing company is hiring for a technical service specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical service specialist
- Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, policies, operating procedures, processes, and task assignments
- Structure responses in Salesforce (a technical information web database) consistent with defined standards governing incident content, quality and structure
- Use existing tools (Salesforce, Tech Connect, Contact Management System, Knowledge, Technical Publications, ) to research technical solutions when said solutions are known
- Responsible for maintain level 3 administrative areas and PSP2 personnel system
- Responsible for after-sales training organization, the development and coordination of large (and daily training)
- Responsible for the crisis event processing and follow up
- Responsible for FCR tracking per month
- Responsible for quality issue tracking
- Responsible for return factory machine identification and issue a report
- Assesse and certificate service engineer
Qualifications for technical service specialist
- Demonstrates problem solving skills, both technical and with people
- Demonstrates strong PC skills, knowledge of office software, well versed with e-mail communications and some knowledge of web-based research
- Demonstrates activity towards personal improvement
- Experience in Solaris Administration
- Degree in (food) Science, Technology or Engineering
- Demonstrated leadership skills and strengths in getting results, individually with teams
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Technical Service Specialist Job Description
Job Description Example
Our company is looking for a technical service specialist. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical service specialist
- Must have a solid understanding of the various products used to solve customer problems
- Support the Technical Sales Reps and make product recommendations
- Ensure technical initiatives and activities meet goals of business
- Ensure technical activities comply with ESHA and regulatory policies
- Compliance and support of local ISO program as it pertains to technical affairs
- Utilize technical assets and equipment to meet needs of field personnel
- Build relationships with high level customer technical contacts
- Ensure technical capabilities are aligned with needs of market
- Achieve and maintain appropriate training and certifications
- Ensure staff are technically proficient in required areas
Qualifications for technical service specialist
- Work will be primarily within the assigned territory of Saint John, NB with some travel on occasion
- Ability to travel to the U.S for training and meetings
- Up to 20% of overnight travel required
- Associate degree in electromechanical systems or related field and 3 years of experience with electromechanical systems required
- Heavy equipment repair or maintenance, electronic control system experience preferred
- Position will be required to complete Factory Systems training classes successfully