Technical Support Executive Job Description
Technical support executive
provides technical applications support across a range of technologies including SQL Server, Oracle forms and .Net Framework.
Technical Support Executive Duties & Responsibilities
To write an effective technical support executive job description, begin by listing detailed duties, responsibilities and expectations. We have included technical support executive job description templates that you can modify and use.
Sample responsibilities for this position include:
Document all technical inquiries
Proficiency in Microsoft office products, Windows XP, Outlook, remote control tools, VPN, and Networking
A Motor vehicle industry recognised qualification in mechanical or electronic systems
In-depth understanding of modern motor vehicle construction and it’s electronic architecture
Ability to cope with varying work load and self manage the tasks
Excellent communication skills and ability to be assertive
Detailed understanding of the Aftersales business
An understanding of sales operations, marketing and manufacturing plant and quality processes
IT skills, all aspects of MS office to a high standard
Awarness of diverse legal implications in daily workload of technical support
Technical Support Executive Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Support Executive
List any licenses or certifications required by the position: O365, V3, ITIL
Education for Technical Support Executive
Typically a job would require a certain level of education.
Employers hiring for the technical support executive job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Computer Science, Technical, Business, Information Systems, Information Technology, Communication, Education, Management, Engineering, Computer Engineering
Skills for Technical Support Executive
Desired skills for technical support executive include:
Chinese / Mandarin is highly preferable
EJB and Postgres Server
English
JSP
.NET and SQL Server
Access
Amadeus products supported in your region
Any other GDS system
Arabic Languages
Browser software
Desired experience for technical support executive includes:
Must be detailed oriented – with strong attention to accuracy and problem solving
Tests and distributes security patches to clients
Highly customer focused and very responsive
Hands-on and working with key technology solution/language/tools CloudStack, OpenStack, AWS, KVM, libvirt, Chef, Puppet, Python, CMS, DynamicOps, API
This position may at times require the candidate to render assistance outside of normal work hours
Serve as the dedicated hands on technology specialist for any senior management and oversee a small team of resources to form the "Technology Concierge Service” team
Technical Support Executive Examples
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Technical Support Executive Job Description
Job Description Example
Our growing company is hiring for a technical support executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technical support executive
- Demonstrate ownership and manage incident resolution from end-to-end in a highly responsive manner
- Required to provide 24x7 on-call coverage
- Of the Technical Support Department
- Developing supporting solutions and processes to enhance desktop production environment for executive customers
- Performing software troubleshooting on documented and undocumented issues affecting single or multiple machines
- Performing hardware analysis to diagnose issues or identifying sources of performance degradation
- Routinely investigates availability issues pertaining to domain/network resources, identifying and resolving specific issues
- Performing PC and General IT support for remote offices and locations throughout specified geographic location
- Leading small teams (1 –5) or phases of complex projects
- Providing network analysis for issues related to connectivity and serves as a conduit to appropriate infrastructure group
Qualifications for technical support executive
- Extensive knowledge of and hands-on experience with end user issues pertaining to desktops, laptops, PDA, cell phones, networks, internet
- The support team cover all aspects of the programme and the wider business processes it supports
- Providing advanced desktop support to external customers or executives visiting onsite, ensuring proper network connectivity regardless of system/OS
- Evaluating and testing new software products and new operating systems individually or as part of a team
- Creating and testing PC scripts and programs to improve department efficiency
- Creating and publishing new documentation pertaining to previously undiscovered software/hardware issues in enterprise knowledge base
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Technical Support Executive Job Description
Job Description Example
Our company is looking for a technical support executive. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical support executive
- Researching, recommending and applying technical solutions to enhance productivity in meeting business needs
- Recommending and facilitating planning, purchasing and implementation of new solutions for department and for customer organizations
- Coordinating and/or independently working on single or multiple, complex projects or tasks, requiring limited technical or management guidance
- Completing project planning, including identifying project requirements, establishing milestones, tasks, task assignments, business benefits, and potential risks for project
- Initiating and completing post mortem process for problems as appropriate
- Working with software and hardware vendors for product specifications, evaluation, technical problems and solutions (may be required)
- Interacting with other technology companies for best practices and research (may be required)
- Exhibiting leadership through mentoring of new departmental staff members and providing support and project guidance to less senior staff
- Conducting informal and formal technical and/or business presentations for peers, customers, and occasionally at the organization level
- Providing phone support for executive staff as part of global VIP support initiative (may be required)
Qualifications for technical support executive
- Performing such similar, comparable, or related work as may be required, apparent or assigned
- An undergraduate degree (preferably in computer science, Management Information Systems or related studies) or 5 years of support/consulting experience in information systems and 1 year of technical project management experience
- An understanding of computer science concepts, a comprehensive understanding of computer operating systems, networking, systems analysis procedures and techniques, computer hardware, and a variety of software applications
- An aptitude for analytical problem solving by balancing the use of troubleshooting tools with a practical application of experience and creativity
- Superior communication skills, both written and oral, and an ability to relate to the customer
- Strong customer service skills when working with customers, co-workers, and lead staff
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Technical Support Executive Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of technical support executive. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technical support executive
- The ability to produce and share well-written communications and documentation
- The ability to adjusts to constantly changing conditions, displaying a positive attitude toward new opportunities
- The ability to display competence in prioritizing tasks, managing project responsibilities, consistently meeting deadlines, and showing autonomy in completing tasks to balance customer support and project work
- A willingness to learn new technology
- The ability to continually improve processes, products, and services with a strong focus on quality and root cause analysis
- The ability to produce well-written technical and business documentation such as project justification documents and proposals
- The ability to thrive under constantly changing conditions, offering new ideas and fresh approaches to problems
- Strong problem analysis skills, excellent written and verbal skills, a willingness to learn, a positive service attitude, and ability to work in a fast-paced, high demand work environment
- The ability to work weekend and evening hours outside of normal business hours including possible pager rotation and may require travel - Up to 10% travel
- The ability to lift PC equipment - 40 lbs
Qualifications for technical support executive
- Interact with varying IT/IS functional groups and management-ensuring solutions are being provided by escalating tickets
- Knowledge of mobile devices (Blackberry, iPhone, iPad, Android)
- Strong working knowledge of laptop/ desktop computers (Dell, Lenovo, Hp, Toshiba)
- Strong knowledge of desktop O/S and hardware technologies (Windows, OSX, Linux/Unix)
- Strong knowledge of desktop software (MS Office, Trend Micro Office Scan, IE, Firefox, Adobe Suite, Cisco/Juniper VPN )
- Knowledge of current LAN/WAN technologies and architecture
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Technical Support Executive Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of technical support executive. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for technical support executive
- Knowledge of network hardware and software including VPN support, Cisco switches and routers
- Assist with Tier 2 support tickets
- When applicable, provide Executive Support for off-site company events (i.e., Town Hall Meetings, Conferences)
- Must be a proactive problem solver, able to multi task and think on the go
- Provide day to day support for Discovers key clients – Acquirers, Acquirer Processors and Merchant Processors
- Manage technology upgrades for direct clients as required
- Know each client within the assigned portfolio
- Prepare and present business overviews internally and external providing thorough client updates
- Researching new methodologies, technologies and trends within IT is core to our department
- Working alongside other team members both locally and remotely you will participate in group objectives, deliverables and meetings
Qualifications for technical support executive
- Mobile device experience ( iOS/Android/Windows Mobile/Blackberry )
- Communication skills and poise under pressure
- Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment, software, IP telephony solutions, and Audio Visual equipment
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email (Exchange) servers and audio/visual conferencing systems, applications servers and administrative systems
- Lead and assist with root cause analysis as it relates to desktop computers client level applications
- Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network ( , resetting password, bouncing PU, resetting remote devices
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Technical Support Executive Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of technical support executive. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technical support executive
- Follow all Technical Support processes
- Propose, create and publish Technical Articles, FAQs and Video FAQs from handled cases (bFO)
- Solve Cases requiring in-depth troubleshooting assistance and Cases where Customer is requiring resolution
- Work Closely with Primary Technical Support team to provide a solution to customer/Primary Tech Support in an efficient manner
- Handle the call flow from internal/external
- Daily, weekly and monthly reporting of working to TSC Manager
- Site visit may be required
- Communicate and share knowledge with other L2 engineers Primary Support
- Understand the source of the quality problem
- Liaise/support inter-department requirements to increase service level to our customers (eg
Qualifications for technical support executive
- Stays current with technology trends, solutions and how to provision and maintain them
- Shares lessons learned and outside experiences with existing IT organization with regard to technologies, tools, and processes
- Experience providing Concierge style support to Corporate Executives is highly desirable
- Bachelor degree in a technical
- Experience managing and supporting Video conference technologies
- SME level knowledge of multiple technologies