Technician Support Job Description
Technician support
provides support for Microsoft server technologies including: Active Directory, Exchange, Remote Desktop Services, Hyper V.
Technician Support Duties & Responsibilities
To write an effective technician support job description, begin by listing detailed duties, responsibilities and expectations. We have included technician support job description templates that you can modify and use.
Sample responsibilities for this position include:
Review assigned calls in the call tracking system and take appropriate action to resolve issues
Maintain a flexible schedule in accordance with the needs of the department
Programming, configuration, and setup of telephone sets and adjunct equipment, feature buttons, coverage paths, speed dials, hunt groups, call-pickup groups, attendant console changes
Packaging of calcium chloride products and operating a forklift truck
Loading calcium chloride products into rail cars and trucks
Maintaining and cleaning out of rail switches
Operating a fire hose and other water type hoses
Operating air hammers and other power tools
Observing personnel involved in a vessel entry
Shoveling a variety of materials such as sand, snow, and ditches
Technician Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technician Support
List any licenses or certifications required by the position: ITIL, PC, CCNA, MCP, TIA, MCITP, MCSE, OSX, MCDST, PBX
Education for Technician Support
Typically a job would require a certain level of education.
Employers hiring for the technician support job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Computer Science, Technical, Education, Associates, Computer, Supervision, Communication, Technology, General Education, Information Technology
Skills for Technician Support
Desired skills for technician support include:
Geographical areas and landmarks
Safe driving practices
Human anatomy and physiology to reduce injury risk to patients
Microsoft Office Suite
Microsoft office software and working proficiency with hand held computer
Cable limitations
Hyper-V
Networks
Related technologies
Safe working practices
Desired experience for technician support includes:
Basic knowledge of Desktop management
Ability to resolve technical complex problems under critical situation
Ability to solve issues by choosing solutions from among several alternatives that are not necessarily governed by established procedures
Ability to carry equipment short distances and assist in setting up IT hardware for new users
Above average communication and customer service skills
Willingness to think creatively and proactively to improve IT support procedures
Technician Support Examples
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Technician Support Job Description
Job Description Example
Our growing company is hiring for a technician support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technician support
- Complete inventory move transactions using the inventory control system (SAP)
- Operate various types of material handling equipment for which training and authorization has been completed
- Assist with the disposal process on material designated for destruction
- Assist in handling the recycling of glass, drums, cardboard
- Maintain the warehouse and dispensing areas in accordance to the Warehouse Housekeeping guidelines
- Utilize all types of communication
- Respond to requests from customers both internal and external for supplies and information
- Learn and comply with all SOP's and associated documentation
- Learn proper staging and location areas for components and equipment
- Understand and comply with all safety programs and procedures
Qualifications for technician support
- Minimum of 2 years of successful hands-on Windows / MAC trouble shooting experience - networking, printing, and storage, multi-media peripherals such as video capture, cabling, and switches experience is ideal
- Proficient in Office products to include Word, Excel, Outlook, Entourage
- Experience with desktop remote control software (SMS, Casper, Bomgar, VNC, etc)
- Flexible schedule to support peak business operations
- Basic understanding of network topology, network structure and configuration, protocols
- Knowledge and familiarity with MS Active Directoryenvironment including ability to manage AD objects (User and Workstation) –i.e
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Technician Support Job Description
Job Description Example
Our innovative and growing company is looking for a technician support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technician support
- To receive, store and complete appropriate paperwork for samples submitted to the QC laboratories for testing
- To dispose of samples submitted for product testing as and when required (as stated in procedure
- To perform routine calibration checks on designated instruments
- To perform daily checks on temperature monitored instruments
- To perform analytical testing of water samples
- Perform routine housekeeping activities
- To maintain an inventory and disposal as required of retention samples
- To assist in the preparation of pipettes for quarterly servicing
- We seek an individual with a high level of technical and professional ability to provide executive-level users with an exceptional level of customer service in supporting hardware and software issues for Corporate equipment on-site and Executive remote locations
- Completes and submits necessary documentation (field service reports, expense reports, quality reports, RMA’s ) in a timely fashion in order to generate customer billings
Qualifications for technician support
- Polycom Video Systems experience
- Proficient in using Excel, Power Point and Visio
- Work in all types of weather (heat, humidity, cold)
- HDI and ITIL Foundation Preferred (ITIL V 3 desirable)
- BA/BS in Computer Science or equivalent in experience and evidence of exceptional ability
- Requires minimum 5 years knowledge of Desk Side Support
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Technician Support Job Description
Job Description Example
Our growing company is hiring for a technician support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for technician support
- Troubleshoot and repair advanced server and RAID configurations
- Provide first level administration of FreeBSD Unix OS
- Provide advanced level administration and operations support of RemitEnterprise application
- Meet regularly with customers to discuss system performance and provide customers with advice concerning RemitEnterprise productivity and operational improvements
- Work with FIS VBU(VICOR Business Unit) software group
- This role will support customers on patch implementations, QA questions, and user acceptance testing
- Escalate all severity one outages to VBU management
- Manage and maintain the Reports on committed Service Level Agreements
- Server downtime
- Severity One Outages
Qualifications for technician support
- Perform creation and termination of user accounts
- Proficiency with Linux, Windows OS including command line interface
- Experience with Relational Database structure, MySQL, Linux/Unix programming, BASH and or Python script structure firmware/middleware machine control
- You possess strong cross-functional communication skills and team skills
- You are punctual and reliable
- Ability to work some off-shift hours
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Technician Support Job Description
Job Description Example
Our innovative and growing company is hiring for a technician support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for technician support
- Support for other locations as appropriate within Belgium
- Overall responsibility for the provision of IT services within the location that the post holder is located, and also a small number of remote locations within Belgium
- Manage day to day support between Internal and Client Applications projects and initiatives
- Provide Remote and On Site Support to Internal employees via Phone, Walkup, and Email channels
- Provide Customer Support for Business Applications
- Incident Creation and Management leveraging multiple ticketing systems and applications
- Addresses and resolves basic and advanced incidents and requests
- Creates a positive customer support experience
- Manage incoming calls from the main helpdesk
- Call back the users within the 1/hr SLA window
Qualifications for technician support
- Ability to multi-task, prioritize and work under pressure are required
- Ability to handle rotating on-call support weekends and evenings on occasion
- CompTIA A+, Network+, Microsoft Certifications a plus
- Working knowledge of claims systems
- Knowledge of computer and network systems typically acquired through completion of an Associate’s degree in a related field or equivalent experience
- At least one year of experience with LAN/WAN, Windows and desktop applications with knowledge of network essentials and concepts
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Technician Support Job Description
Job Description Example
Our growing company is looking for a technician support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for technician support
- Responsible for the execution of transporting, handling, and the disinfection of manufacturing materials in accordance to established procedures for use within a cleanroom environment
- Responsible for stocking and maintenance of gowning supplies
- Responsible for autoclaving of manufacturing materials
- Responsible for collection and proper disposal of biohazard waste
- Thoroughly executes routine sanitization and maintenance of the manufacturing suite and equipement in accordance to set procedures
- Performance of Production related data entry into an electronic database
- Ability to obtain and maintain required qualifications, including but not limited to
- Completes and reviews associated documentation in a timely fashion
- Assists in the implementation of procedures to optimize the manufacturing processes
- Participates in the transfer process of new products to production
Qualifications for technician support
- 3-5 years experience in IT service field
- High capacity for learning
- Extensive experience with Windows XP, Vista & Windows 7 Macintosh Leopard & Snow Leopard OS
- Extreme level of discretion in handling confidential information
- Must be capable of lifting up to 50#
- A+, Network +, MCT or MSCE preferred