Test Center Administrator Job Description
Test Center Administrator Duties & Responsibilities
To write an effective test center administrator job description, begin by listing detailed duties, responsibilities and expectations. We have included test center administrator job description templates that you can modify and use.
Sample responsibilities for this position include:
Test Center Administrator Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Test Center Administrator
List any licenses or certifications required by the position: TCA
Education for Test Center Administrator
Typically a job would require a certain level of education.
Employers hiring for the test center administrator job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Education, Leadership, Military, Economic Development, Associate Degrees, Leadership Development, Graduate, Technical, Science, Engineering
Skills for Test Center Administrator
Desired skills for test center administrator include:
Desired experience for test center administrator includes:
Test Center Administrator Examples
Test Center Administrator Job Description
- Assist professional testers with placement tests
- Enter data using Access and State database systems
- Compile, maintain and record accurate attendance records for each student
- Maintain security and confidentiality of documentation
- Scheduling and administering the GED to Boone and Kenton County Detention Centers
- Administer TOEIC testing once every other month on a Saturday
- Proctoring midterms and finals for students
- Strong commitment to customer service and confidentiality
- Organizing and filing all paperwork dealing with tests administered
- Check in examinees, verify identification, and explain the exam process
- Ability to work about 1 Saturday per month
- Must adhere to strict confidentiality and security regulations as described by FERPA
- Motivated team player and able to work independently
- Must have completed or be willing to complete CCPT and Accuplacer placement exams before employment
- Must be able to work Friday Nights
- Monitor examinees while testing and provide assistance as needed
Test Center Administrator Job Description
- Communicate with testing companies to investigate and fix technical issues
- Strictly adhere to exam policies using careful judgment
- Report all exam discrepancies in a timely and efficient manner
- Register examinees over the phone or in person
- Minimal housekeeping duties such as sanitizing keyboards, shredding scratch paper, sharpening pencils
- Resolve systematic problems or testing issues that may arise during testing sessions
- Order supplies through ETS website as needed
- Administrative duties such as open test site, monitor candidate scheduling
- Must maintain confidentiality of candidate test records and personal information in accordance with FERPA
- Verifying candidate identification
- IRS credit check required by Prometric
- One year experience in test administration
- Must have ability to stay focused and detail oriented in fast-paced work environment
- Must maintain a professional demeanor when dealing with customers from varied industries to include academic, corporate, government, financial, healthcare, and information technology
- Must be available to work extended days, evenings, and weekends
- Must be able to complete concurrent or multiple tasks independently and creatively in a timely manner and under pressure of deadlines
Test Center Administrator Job Description
- Provide professional and friendly customer service to all candidates
- Greet examinees, complete authentication & registration process, check-in examinees scheduled to test, complete pre-test protocols including required security screenings and identification verification, launch computer-based exams, conduct post-exam check out, and collect any exhibits, supplements, handouts, and scratch paper
- Consistently and at regular intervals monitor examinees and the test environment, maintain absolute security in accordance with the NCTA Standards & Guidelines (NATIONAL COLLEGE TESTING ASSOCIATION), CAS proctor Standards (COUNCIL FOR THE ADVANCEMENT OF STANDARDS), APT/NCTA Proctoring Best Practices test company policy
- Resolve testing & technology problems, contacting test providers for technical support when necessary, troubleshoot computer problems, submit incident reports to test providers and document any and all issues that occur during test sessions, report any unresolved issues to the Testing Coordinator
- Maintain test certification & renew as directed by test vendor, annually at a minimum
- Assist with testing correspondence and questions on CBT exams as directed by the Testing Coordinator
- Perform routine cleaning of testing spaces
- Assist in maintaining testing-related information on the CTC website
- Must be able to remain customer friendly and maintain attention to details in the midst of frequent interruptions
- Must be able to learn and apply new technology as needed
- At least two years of experience in an office environment strongly preferred
- Must have ability to maintain cordial, professional demeanor in a fast-paced, emotionally intense, high-stakes testing environment
- Must be detail oriented, able to multi-task, maintain confidentiality, have superb phone etiquette, and provide professional customer service
- Must be organize and prioritize work requests to complete tasks in a timely manner with minimal supervision
Test Center Administrator Job Description
- Experience serving in a supervisory position favored
- Ability to stay focused and detail-oriented under intense surveillance
- Ability to maintain a professional demeanor when dealing with customers from varied industries to include academic, corporate, government, financial, healthcare, and information technology
- Availability to work extended days, evenings, and weekends
- Two (2) years of required experience in an office environment
- Prometric Test Center Administrator Certification
- At least three years of experience in an office environment strongly preferred
- Ability to organize and prioritize work requests to complete tasks in a timely manner with minimal supervision
- Ability to complete concurrent or multiple tasks independently and creatively in a timely manner and under pressure of deadlines
- Ability to remain customer friendly and maintain attention to details in the midst of frequent interruptions
- Ability to learn and apply new technology as needed
- Work performance is monitored & evaluated by external clients/vendors by way of “secret shoppers” posing as testing candidates
Test Center Administrator Job Description
- Must have the ability to stay focused and detail-oriented in a fast-paced work environment
- A professional demeanor when dealing with customers from varied industries to include academic, corporate, government, financial, healthcare, and information technology
- Two years of experience in an office environment required
- Verify customer/candidate personal identification documents and explain the exam testing process/rules
- Proctor / invigilate candidates while they are completing their exam/test
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre
- Two (2) years of customer service experience with familiarity with computer programs and applications in an administrative setting
- Uphold a standard for integrity
- Provide clients with a secure and clean testing location
- Enables our clients to pursue their testing needs in a comfortable managed environment
- At least two years of experience in an office environment required or an equivalent combination of education and experience
- Excellent record keeping and organizational skills required