Ticket Seller Job Description
Ticket seller
provides customer service and facilitate ticket sales for all varsity and Olympic Sports and Joyce Center events through multiple mediums (phone, ticket windows and satellite locations).
Ticket Seller Duties & Responsibilities
To write an effective ticket seller job description, begin by listing detailed duties, responsibilities and expectations. We have included ticket seller job description templates that you can modify and use.
Sample responsibilities for this position include:
Facilitate raffle ticket sales via electronic handheld device
Process customer ticket sales and will call pickups
Service customer(s) in a friendly and professional manner for in person transactions and phone general information
Assist customers with ticket purchases and will call using STAPLES Center's ticket software of choice (AXS)
Assist customers with general STAPLES Center, Nokia Theatre LA Live, and Club Nokia information
Interact in a professional manner when dealing with various building tenants
Adhere to all Department Policies and Procedures per Department Manual including Uniform standards
Additional job duties may be assigned per the Department Managers
Ensure upkeep of Resort Point of Sale computer equipment
Distribute will call to customers for various sporting events and concerts
Ticket Seller Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Ticket Seller
Typically a job would require a certain level of education.
Employers hiring for the ticket seller job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in General Education, Communications, Marketing, Business
Skills for Ticket Seller
Desired skills for ticket seller include:
Windows based PC programs
Basic computer operation and Point of Sales systems
Talent and Entertainment
Cashiering
Customer Service
Phone Handling
Cash Handling
Phone & In Person Customer Service
Microsoft Applications
Ticket sales
Desired experience for ticket seller includes:
Must be able to accurately and efficiently deal with large quantities of cash or other payment methods such as credit cards, checks or traveler cheques
Must have an understanding or have the ability to learn basic computer skills
All applicants must have a high school diploma or equivalent
Applicants must be able to work at least five (5) event events per week and are required to be available to work all weekend (Saturday/Sunday) events throughout the year
Knowledge of ticketing in a sports/entertainment venue environment and experience with a ticketing system is preferred but not required
Reconcile all sales and will call receipts
Ticket Seller Examples
1
Ticket Seller Job Description
Job Description Example
Our growing company is looking for a ticket seller. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for ticket seller
- Assists with customer service issues, relocation and exchanges
- Balances daily ticket sales receipts -Reports discrepancies to management
- Assist customer with general Sprint Center information
- Assist with the restocking of box office supplies
- Follow all operational policies and procedures for box office operations and Event Center
- Assist guests with general Arena information
- Ensures that cash count is accurate at beginning of shift and that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank
- Effectively communicate and educate fans about the 50/50 Raffle
- Encourage fans to purchase raffle tickets
- Patrol assigned area during the games to promote raffle sales
Qualifications for ticket seller
- Previous ticketing system experience, preferably Tickets.com preferred
- Must have knowledge of basic computer programs (Word, Excel, Outlook)
- Prefer experience working with AXS ticketing
- Must be able to clearly write and communicate in English
- Excellent people skills with the ability to interact effectively with customers staff members at all levels within the organization
- Proven experience in the Guest Service industry
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Ticket Seller Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of ticket seller. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for ticket seller
- Ticket Seller will provide superior customer service to Oakland A’s patrons in person at the A’s Box Office, and anywhere the seller is in uniform on property
- Reconcile tickets sold and cash received after each raffle
- Answer questions regarding the 50/50 Raffle and the Earthquakes Community Fund
- Answer guest questions with regard to event and facility, location of a particular section, price of tickets, dates of future events
- Handle complaints, discrepancies, or related ticket problems with guests and staff when applicable
- Utilize Ticketmaster software to troubleshoot any and all ticket issues, reprinting tickets, researching scan history of a ticket, selling a new ticket
- Respond to guest concerns in a respectful and calm manner and work closely with Director of Ticketing or Box Office Manager as needed
- Have a thorough knowledge of all Charlotte Motor Speedway facilities, scheduling, venue services, attractions, and event logistics
- This position requires heavy interaction with the public providing courteous, friendly and professional assistance
- Maintain a positive, outgoing demeanor, adhering to the core expectations of our Box Office team at all times
Qualifications for ticket seller
- Previous experience with cash/card (EFTPOS) handling & balancing
- Ability to work in a team environment and show initiative in unsupervised situations (both indoors and outside in the alpine environment)
- A positive attitude towards work and work colleagues – a can do attitude!
- 0 to 2+ years in a sports and entertainment venue preferred
- Must be able to accurately and efficiently deal with large quantities of cash or other payment methods
- Must have an understanding, or have the ability to learn, basic computer skills & Arena ticketing platform (currently Ticketmaster)
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Ticket Seller Job Description
Job Description Example
Our growing company is hiring for a ticket seller. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for ticket seller
- Other duties as assigned by Director of Ticketing or Box Office Manager, distributing tickets to the public at will call, selling tickets in ticket selling terminals
- Selling walk up tickets
- Distributing Will Call tickets
- Assist fans at the ticket booth with their ticket purchase
- Responsible for updating and coordinating all event information for part-time ticket sellers including materials, books and flyers for guests with updated event information on a weekly or as needed basis
- Dress is business casual and employees are encouraged to wear comfortable shoes as they will be standing the whole game
- Staff must arrive 30 minutes prior to doors opening and enter through the administrative entrance (directly to the right of the Peoples Gate)
- Staff is responsible and held accountable for all cash sales throughout the night including the reconciliation of the handheld devices
- All selected candidates must pass criminal background check
- Actively sell, handle and distribute 50/50 raffle tickets using a mobile handheld or stationary device during and prior to Anaheim Ducks hockey games
Qualifications for ticket seller
- Fort Jackson, SC
- If selected, DA Form 3433-Optional Application for Nonappropriated Funds Employment-Dated September 2015
- Responsible, mature and friendly
- Ability to navigate/learn the Veritix Ticketing System and learn the new University Ticketing System
- Knowledge and skills of basic accounting practices
- Supervisory skills with scheduling experience preferred
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Ticket Seller Job Description
Job Description Example
Our company is hiring for a ticket seller. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for ticket seller
- Effectively engage with Anaheim Ducks guests regarding the 50/50 Raffle and the Anaheim Ducks Foundation in a fast-paced environment
- Accurately reconcile sales with cash and credit card totals per game
- Be an Anaheim Ducks ambassador during games and get fans excited about purchasing
- Selling tickets to the general public from the Arena Box Office
- Follow all operational policies and procedures for box office operations
- Selling walk up tickets via multiple ticket software platforms
- Provide arena information and directions
- Assist with ticket related problems/issues
- Frequently assists guests in resolving issues regarding ski ticket and season passes including instances of fraud, misuse of ticket and season pass products
- Sells tickets for events utilizing the Ticketmaster computerized ticketing system
Qualifications for ticket seller
- Can handle and find winning solutions within company policy to conflict resolution situations
- Computer literacy and previous experience with computerized sales and reservations systems
- Ability to regularity work in harsh weather environments
- Competent in skiing or snowboarding is an advantage
- Entry level of basic computer operation and Point of Sales System
- Skill in cash handling
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Ticket Seller Job Description
Job Description Example
Our company is growing rapidly and is looking for a ticket seller. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for ticket seller
- Assists with other various duties as needed
- Prints out and verifies tickets through will call for orders purchased via phone and internet
- Prepares daily cash balance reports for end of day balancing
- Answer incoming calls and provide information regarding any and all upcoming events
- Other duties as assigned by the Supervisor(s)
- Sells admission tickets to spring training events and controls cash fund
- Sell tickets for Cincinnati Reds home games
- Process cash and credit card sales of tickets
- Develop a working knowledge of Great American Ball Park
- Sell day of game and advance tickets for all Oakland A’s home games and events using Tickets.com ticketing system
Qualifications for ticket seller
- Previous ticketing experience preferred
- Comfortable approaching people and selling in front of crowds
- Detail oriented with the ability to work efficiently in a high-stress environment
- Regularly required to walk long distances, and climb up/down and stand for long periods of time
- Must be 18 years of age or older by start date of employment
- Work non-traditional hours on weeknights, weekends and holidays according to the Earthquakes home schedule