Tour Leader Job Description
Tour leader
provides troubleshooting, assistance and be available for all tech support needs via telephone, fax and computer (e-mail and Internet), and in person.
Tour Leader Duties & Responsibilities
To write an effective tour leader job description, begin by listing detailed duties, responsibilities and expectations. We have included tour leader job description templates that you can modify and use.
Sample responsibilities for this position include:
Have detailed knowledge of hotels, sights, restaurants, transport, souvenirs, prices, Develop a series of information sources and contacts that can be of assistance when required
Advise travellers on suitable restaurants, additional transport requirements, purchase of souvenirs
Advise travellers on suitable restaurants, additional transport requirements, souvenirs
Implementation of projects with focus on tour operators together with your team of ten
Distribution of tasks within the team, setting of objectives and performance assessment of team members
Realisation of regular team meetings
Contact person in case of escalations, support the team with finding solutions
Integration of new team members
Team development individual development and support of individual team members
Continually increase your knowledge about the visited country, its culture, religion, current affairs, environment
Tour Leader Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Tour Leader
List any licenses or certifications required by the position: CPR
Education for Tour Leader
Typically a job would require a certain level of education.
Employers hiring for the tour leader job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Tourism, Economics, Business, Tourism and Hospitality, International Studies, Business/Management
Skills for Tour Leader
Desired skills for tour leader include:
Restaurants
Sights
Hotels
Prices
Souvenirs
Transport
Develop a series of information sources and contacts that can be of assistance when
Microsoft Excel
E-mail
Internet
Desired experience for tour leader includes:
Evaluating team performance on an on-going basis and providing continuous coaching and feedback
Assessing the team’s skill levels and competencies and creating development and action plans that are owned and driven by the employees
Driving extraordinary business results by leading individuals and teams who service our Platinum Members to achieve goals at the individual and team level
Delighting the customer by ensuring their teams provide an accurate and high-quality experience
Communicating with Customers when necessary
Communicating with their team to ensuring that they are well informed about issues which affect them and their customers
Tour Leader Examples
1
Tour Leader Job Description
Job Description Example
Our company is looking for a tour leader. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for tour leader
- Provide a report for each trip
- Train new CEOs as required, passing on as much trip-related information as possible
- Provide assistance to the regional offices when requested by their Managers or by Head Office
- Identify opportunities to streamline processes and create efficiencies in the CEO administration process
- Be the voice of all G related communication to CEOs and the main contact for CEO programs and initiatives
- CEO recruitment, training, including Wanderer, Shadow and Route training
- Management of full recruitment process including predicting when new CEOs will be required, both contracted and freelance
- Management of Yoda office weeks and special assignments
- Encourage engagement through the use of G Nation and social media – ensure CEOs are contributing to their regions beyond running tours
- Mentor, coach and encourage CEOs throughout their career and difficult situations
Qualifications for tour leader
- 2 years’ experience in a leadership role within the travel industry is required
- Experience leading / coaching direct reports or peers
- Strong destination knowledge
- Customer service experience and understanding of how to deliver exceptional customer service
- Proven ability to drive and measure business results
- Experience working and leading from a virtual environment is a plus
2
Tour Leader Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of tour leader. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for tour leader
- Part of the emergency phone rotation
- Responsible for ongoing management of the CEO schedule and communication with supplier of CEOs
- CEO training, including Wanderer, Shadow training
- Management of full recruitment process including predicting when new CEOs will be required
- Management of Yoda (Senior CEO) office weeks and special assignments
- Encourage engagement through the use of G Nation and social media
- Collaborate with the Global Talent team for disciplinary related incidents
- Work closely with CEO and Incite to resolve customer complaints
- Carry the emergency phone when necessary
- Manage budgetary accountability to ensure greater efficiency
Qualifications for tour leader
- Ability to successfully understand and implement policies, procedures, and programs
- Knowledge of GDS system a plus
- Able to travel across Australia/New Zealand
- Nationals of New Zealand or Australia with a clean driving record (minimum 2 years), and 23 years of age or above
- Commercial drivers license and/or experience driving commercial equipment or large vans preferred
- For New Zealand a Class 2 license and P (Passenger) endorsement is required
3
Tour Leader Job Description
Job Description Example
Our growing company is looking for a tour leader. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for tour leader
- Creation and maintenance of informational documents and tools for CEOs
- Assist in the development and utilization of the Yoda (Senior CEO) role
- Ownership of recruitment process for new CEOs, including needs forecasting and strategic recruitment planning
- Manage CEO onboarding, training and development, including performance reviews and identifying and coaching on areas of improvement
- Ownership of overhead and trip budgets – ensuring budget adherence, accuracy and efficiency – including Wanderer program, leader paid expenses, CEO allowances, flight costs and kit purchases
- Ownership of all CEO administration including
- Ownership of CEO resources including activity sheets, trip flows, trip planners and welcome notes
- Manage complaint resolution relating to CEOs as needed
- Administer and communicate CEO disciplinary process
- Responsible for CEO performance, NPS and evaluation return rate
Qualifications for tour leader
- A Love for Adventure Travel
- Guiding experience of 1 year+ is an advantage
- Good basic expense accounts knowledge
- Excellent English language skills – both written and spoken, and language based on region
- Demonstrated communication, leadership, problem solving and decision making skills
- Awareness of and commitment to sustainable tourism
4
Tour Leader Job Description
Job Description Example
Our growing company is looking to fill the role of tour leader. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for tour leader
- Ensure the safe and legal operation of vehicles by CEOs
- Management of Yoda (Senior CEO) office days and special assignments
- Responsible for ongoing management of CEO scheduling, trip assignments and associated admin
- Regular communication with the Oceania Operations team, acting as a conduit for information between the field and Operations
- Work closely with the New Zealand vehicle supplier to ensure efficient vehicle scheduling and maintenance
- Regional after hours/emergency phone responsibilities for all passenger and on road issues and emergencies
- Responsible for effective communication of regional and global messages, news and updates on systems
- Actively mentor and develop CEOs towards CEO growth opportunities such as G Stock, Leadership Camps and other programs
- Actively engage and participate in the global CEO Management/advocacy community
- Assist in the development and improvement of CEO systems, processes and programs when requested
Qualifications for tour leader
- The ability to handle daily stresses and long hours with a high amount of energy
- Physical ability to handle treks, luggage, and various active adventures
- Extensive knowledge of the history, geography, and culture of Australia/New Zealand
- Safe driver, capable of driving long distances, taking responsibility for your group's safe travel, including checking tires, fluids and learning how to be a commercial driver
- Responsible, driven, team player, who loves travel and interacting with people from around the globe
- Proven leader who is comfortable managing group dynamics, different personalities, and cultures
5
Tour Leader Job Description
Job Description Example
Our company is searching for experienced candidates for the position of tour leader. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for tour leader
- Provide systems support related to CEO management function including training, reporting and trouble-shooting
- Proactively find efficiencies in CEO related systems and process
- Coordinate and execute CEO system improvements, working closely with Technology and Regional Operations offices
- Conduct regular reviews of documents related to policies and governance and ensure global consistency in resources
- Coordinate communication to operational stakeholders regarding CEO administration process and system changes
- Provide superior service in system and process issue resolution
- Collaborating closely with our learning team to create and distribute CEO and CEO Management facing learning material/documentation supporting key company policies
- Provide governance and best practices for overhead budget analysis and reporting
- Review and manage CEOs performance using passenger evaluations performance bonus allowance
- Responsible for the ongoing management of the CEOs schedule including all required training
Qualifications for tour leader
- Ability to communicate effectively in a wide range of contexts
- Cool, calm & collected under pressure
- Have an infectious love of North America and the great outdoors
- Love working in a team and are willing to share in G’s amazing culture!
- For insurance purposes all applicants must be a minimum of 21 years of age (Canadian) 23 years of age (American), have a valid driving license, clean driving record, and a Canadian or US Passport
- Able to legally work in Central Asia