Traffic Controller Job Description
Traffic controller
provides a copy of the last FAA Credential with a tower rating or an air traffic control tower operator (CTO) certificate.
Traffic Controller Duties & Responsibilities
To write an effective traffic controller job description, begin by listing detailed duties, responsibilities and expectations. We have included traffic controller job description templates that you can modify and use.
Sample responsibilities for this position include:
Must be proficient in all rules, regulations, and procedures, which includes the United States Operating Rules (USOR) while governing the railway operations under their purview
Inputs data into various databases used for tracking and reporting
Provides appointment management, running late calls to technician, providing estimated time of arrivals, and reschedules with customer (including not home and go backs.)
When necessary, records completion codes in order to provide accurate service history
Operates PC to input and retrieve subscriber account data and makes notations as needed in the appropriate workforce management tool
Processes paperwork to issue credits for late appointments as needed
Provides appointment management, running late calls to technician, providing estimated time of arrivals, and reschedules with customer (includgin not home and go backs.)
Control the Test Train movements
Control the accesses to the Tracks when the Test Trains are not running
Control traffic of all type of vehicle (test train or work train) in the area controlled by temporary operation organization
Traffic Controller Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Traffic Controller
List any licenses or certifications required by the position: FAA, CTO, OJTI, ICAO, II, TC, ICS700, ICS200, ICS100, ICS
Education for Traffic Controller
Typically a job would require a certain level of education.
Employers hiring for the traffic controller job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Government, Management, Emergency Services, Law, General Education, Performance, Education, Technical, Military, Design
Skills for Traffic Controller
Desired skills for traffic controller include:
Regulations
Air traffic control rules
ATC automation equipment
Techniques
ARTS and STARS and a Precision Approach Radar rating
Ascent and EmpowerTime systems
ARTS and STARS
Service area
Bridge and Tunnel operations
IEX Forecasting and Scheduling Software
Desired experience for traffic controller includes:
Must have the ability to interact positively with teammates and customers in a high-stress, fast-paced environment
Must have a strong customer service orientation with a demonstrated ability to multi-task
Must be flexible to work shifts that include, evenings, weekends, and holidays with availability to work mandatory overtime as business needs dictate
Must possess a strong ability to read and use maps to identify routes for technicians that minimize driving time
Must operate a keyboard, mouse, computer and phone for extended periods of time
Must communicate verbally with customers and internal and field staff on the phone
Traffic Controller Examples
1
Traffic Controller Job Description
Job Description Example
Our company is looking to fill the role of traffic controller. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for traffic controller
- Perform any other duties assigned by the Temporary Operation Manager
- Must work with the CMC (Crew Management Center) to ensure timely departure and movement of trains as it relates to listing and re-crewing of trains
- Provide controlled aircraft with flight information necessary for them to accomplish their mission and avoid interfering with other aircraft operating in the area
- Maintain a log of all aircraft activity on the Range
- Set-up, check-out, operate and monitor radar displays and other computer generated multi-sensor display systems in support of Range Operations
- Maintain surveillance and notifies RCO of unidentified aircraft or vessels entering the operating areas
- Direct Range aircraft and boats in the launch and recovery of targets and the recovery weapons
- Perform aerial target coordination tasks during RPV flights and aircraft coordination during remote site EW operations as required
- Daily Supervisor will assign cast to their work areas
- Arrive in approved uniform/accessories and be ready to work when you arrive
Qualifications for traffic controller
- Must have excellent active listening skills, strong problem solving and critical thinking skills
- The CTC Instructor candidate must have a minimum of five (5) years recent Certified Professional Controller experience controlling live traffic, or recent experience as a contract instructor at an FAA air traffic facility
- Demonstrated ability to interface effectively with FAA personnel at all levels to ensure the delivery of training services meet the needs of the local facility, the FAA’s overall Air Traffic Control mission is highly desired
- Curriculum design and development experience is desired
- Candidates with direct experience as a CPC at the New York Air Route Traffic Control Center will have priority selection for the position
- A minimum of 1 year experience in air traffic training (student, instructor, or support staff)
2
Traffic Controller Job Description
Job Description Example
Our company is searching for experienced candidates for the position of traffic controller. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for traffic controller
- Monitor Customer Service Representatives” activity to ensure automated routing of incoming calls is efficient
- Reroute incoming calls that are not being handle efficiently to available work force with appropriate skill set
- Ensure Customer Service Representatives adhere to their work/break schedules and notify management of any deficiencies
- Identify issues impacting the efficient operation of the call center and notify management of the issue so it may be corrected
- Collaborate with the call center “scheduler” to ensure sufficient staffing throughout the business day
- Be responsible for co-ordination with PL approved Liners, Forwarders, Transporters, CHA’s, Overseas offices & Customers for lining up Sea/ Air/ Surface Freight movements
- Will be responsible in liaising with customs offices and other government entities to ensure that all corresponding requirement for the speedy release of cargo has been complied and in proper order
- Will be generally responsible in the release and delivery of commodities and shipments from the port to the Distribution Centre facility
- Routes scheduled work to the appropriate field personnel by utilizing
- Protect the safety of the work crew and the public by directing motoring and pedestrian traffic
Qualifications for traffic controller
- Knowledge of personal computer required
- Knowledge of Interactive Intelligence Customer Interaction Center (CIC) or other Automatic Call Distributor (ACD) system required
- Knowledge of Windows based operating systems (Windows 95 and NT) and Microsoft Office products required
- Keep up to date on technology trends in the industry
- Ability to manage and work through others
- Strong communication skills with all levels of corporation
3
Traffic Controller Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of traffic controller. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for traffic controller
- Professionally handle public interaction
- Adhere to PCL's safety program
- Conduct pedestrian and traffic control of hundreds of vehicles and people entering and exiting the resort during high volume business periods
- Assist in facilitating well organized plans, which assure a quality arrival and departure experience for guests and staff
- Assists investigations when directed concerning accidents, employee, and/or Security Incidents on property
- Applicants must possess a valid Driver's License and clean driving record
- Knowledge of some security processes - preferred
- Receiving and responding to telephone order enquiries
- Liaise with disposal points for waste bookings
- Liaise with depot administrator and issue all drivers with correct personal protection equipment
Qualifications for traffic controller
- Bachelors Degree and/or 3 - 5 years Workforce Management experience in a call center setting required
- Candidates with direct experience as a CPC at the MSP facility will have priority selection for the position
- China Lake, CA
- Advanced knowledge of Microsoft Excel, including formulas, formatting, and macros
- Familiarity with Call Center measures, their meaning, and their impact to the center
- Minimum 3-5 years Workforce Management experience in a call center setting required
4
Traffic Controller Job Description
Job Description Example
Our growing company is looking for a traffic controller. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for traffic controller
- Ensure smooth and efficient running of all traffic movements, including the reporting of associated KPI’s
- Collate near miss and hazard spotting data and data inputting
- Inform Transport Manager of accidents and unsafe practices
- Liaise with customer support and credit control
- Weighbridge operation and dealing with relevant paperwork
- Supporting the daily operational performance of the Transport Department
- Responsibility for deploying resource to ensure Waste stock levels are maintained
- Ensure all site’s bays are kept in correct health by overseeing appropriate resource deployment
- Ensure bulk waste is transported in line with available volume
- Communicating clear and achievable daily run sheets for drivers to follow
Qualifications for traffic controller
- The recent experience must have been performed at a similar type and level of ATC facility as the Las Vegas TRACON (L30) Facility
- Candidates with direct experience as a CPC at the Las Vegas TRACON (L30) Facility will have priority selection for the position
- Adherence to NORAC, LRT, and Safety Rules, all internal company policies
- You hold a High School diploma
- Experience in train traffic management in OCC
- EHS minded
5
Traffic Controller Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of traffic controller. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for traffic controller
- Using data captures from the De-brief process to review daily plans and establish improvement areas
- Direct Uber and Lyft Drivers to the designated waiting area • Wear reflective safety vests before starting TNC job.• TNC Controllers MUST be stationed in the safe areas assigned by supervisors, away from the flow of traffic
- Ability to frequently sit for an extended period of time.• Ability to lift, carry, push, pull, and otherwise move objects of at least 25 pounds in weight.• Ability to work in elements-heat, wind, snow, rain, • Ability to occasionally stand and/or walk for moderate periods of time
- Povide all TNC staff with breaks based on a schedule
- Direct Uber and Lyft Drivers to the designated waiting area
- Wear reflective safety vests before starting TNC job
- Promote good customer relations by consistently showing a friendly demeanor, can-do attitude, willingness to help at all times
- Night and weekends required pending events
- Mischellaneous duties when traffic is low
- Reviews the contract, extracts the dates of partial completion, milestones and any other contractually binding date and develops a schedule based on this data
Qualifications for traffic controller
- Able to perform Shift duties
- Able to handle Pressure in OCC environment and make Operational decisions
- Able to work independently and instruct Train Operators, and Person in Charge of tests
- Able to control Trains & T&C activities through Radio/Telephone
- Able to Report for Duty/Stay during Exigencies, extended, delayed T&C
- Able to handle Incidents, Accidents and Implement recovery measures