VoIP Engineer Job Description
VoIP Engineer Duties & Responsibilities
To write an effective voip engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included voip engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
VoIP Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for VoIP Engineer
List any licenses or certifications required by the position: CCNA, MCSE, CCNP, IAT, ITIL, QOS, CCVP, II, CCIE, III
Education for VoIP Engineer
Typically a job would require a certain level of education.
Employers hiring for the voip engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Technical, Engineering, Education, Information Systems, Electrical Engineering, Computer Engineering, Voice, Information Technology, Telecommunications
Skills for VoIP Engineer
Desired skills for voip engineer include:
Desired experience for voip engineer includes:
VoIP Engineer Examples
VoIP Engineer Job Description
- Plan, evaluate, and/or coordinate the installation of local and/or remote data and voice communications equipment such as terminals, modems, video conferencing units, concentrators, minicomputers, central processing units, facsimiles, and pagers
- Management of VoIP and unified call-center communications deployment circuitry, switching, transmissions facilities, and networks
- Daily verification of new and existing VOIP users on the Active Directory Global Address Listing (GAL) and request updates to the GAL via Service Desk when new facilities are commissioned
- Management of VoIP and unified call-center communications circuitry, switching, transmissions facilities, and networks
- Daily verification of VOIP users on the Active Directory Global Address Listing (GAL) and request updates to the GAL via Service Desk
- Administration, operation, trouble diagnosis and maintenance of VoIP, unified communications and call center equipment
- Administration of VoIP and unified call-center communications circuitry, switching, transmissions facilities, and networks
- Developing, testing, implementing, and support of voice network technologies
- Assessing customer requirements for voice technology initiatives and recommend appropriate solutions
- Helping to provide a high quality, high availability telephony environment, including disaster recovery planning and testing
- At least 4 years of experience supporting Contact Centers
- Ideally knowledge of AAEP, WFO…
- Assist in the optimization of technology in telecom environment
- Maintaining knowledge of existing network and applications, including new products and technologies
- Proficiency in Avaya Communication Manager and call center technologies with additional experience and support of adjunct devices such as
- Providing support for critical functions on a daily basis, including (but not limited to) Avaya System Manager, Session Manager, AES, CMS, Verint, SBCE, CC-Elite, AAM, Oracle / Acme Packet SBC
VoIP Engineer Job Description
- Collaborate with systems engineers/architects for upgrades to operating systems, hardware
- Provide leadership for implementing new VoIP products or services, the technical resources required to manage them
- Evaluating and/or recommending potential voice solutions
- Monitoring, evaluating, and maintaining systems and procedures to protect from unauthorized users
- Recommending and implementing policies and standards and ensuring adherence
- Troubleshooting user/system voice problems
- Provide training or individual assistance to users as needed.Staying current with voice technologies relevant to the call center environment
- Managing incidents for the Call Centers to include call flows, agents, reporting systems
- Familiarity with centralized ticketing systems
- Developing and documenting voice operations and monitoring processes and procedures
- Strong background in VOIP testing
- Knowledge of relevant VoIP industry standards IETF, CableLabs and 3GPP
- At least 2 years of experience working with Avaya CM & CMS 6.x or other VoIP applications
- Skilled in programming of call vectoring, VDN, variable vectors, skill group expert agent, call flow build, and change requests
- Routine monitoring of voice equipment, inclusive of patching and system performance related events
- US Citizenship with the ability to obtain a Public Trust Security Clearance prior to starting work
VoIP Engineer Job Description
- Ability to troubleshoot and support all components of VoIP Systems, contact center solutions, IP-IVR queue management, peripheral gateways, historical data reporting, voice gateways, and other third party software/hardware integration such as voice recording
- Recommends different types of hardware and software to be used with the network they design
- Administration, operation, trouble diagnosis and maintenance of VoIP, unified communications and call center equipment related to Cisco systems
- Work in tandem with the Service Desk to evaluate and resolve telecomm-related tickets, enabling first contact resolution for customers
- Monitor active high priority VTC conferences and reconnect participants
- Update Cisco Call Manager directories as part of the move/add/change process
- Assist other team members status service requests and incidents tickets, keeping the customers informed of status
- Post and track outages to telecomm systems
- Oversee voice network reconfiguration and billing reconciliation’s
- Develop or assists in the development of standards for carrier service and equipment
- Expertise in the design and implementation of dial plans and voice services
- Diagnose and troubleshoot complex voice system troubles
- Knowledge of tactical voice systems
- Telecom / Voice / Carrier experience
- Knowledge of Voice systems like Quintron, Rohde and Schwarz
- Experience/knowledge with Juniper (preferred) network devices like routers, switches, firewalls
VoIP Engineer Job Description
- Monitor, analyze, troubleshoot and/or evaluate hardware, software, and other VoIP/Phone network related problems
- Protocols & Concepts - SIP, H.323, MGCP, ISDN (Voice PRI/BRI), Analog Telephony (FXO/FXS), Quality of Service (QoS) and voice quality issues, dial-peers, T.38, fax over IP, TCP/IP, and fundamental routing & switching knowledge
- Under general supervision, you will valuate, design, document, install, implement, test, and perform problem isolation and resolution
- Monitor, tune, set standards and maintain a range of VoIP/Phone network components and systems
- Provide client consulting and training on the interfacing and use of the VoIP/Phone network facilities
- Begin to plan research, evaluate, and recommend new VoIP/Phone network equipment and technologies
- Conduct research and evaluation of products in support of VoIP/Phone network needs
- Identify and provide assistance to development for resolution of existing software defects
- Products - IOS Voice Gateways, Unified Call Manager (CUCM), Call Manager Express [CME], Unified Border Element (CUBE), Unity Express (CUE), Unified SIP Proxy (CUSP)
- Prepare or ensure that appropriate network documentation exists, including operational instructions
- Requires knowledge of PBX systems, VoIP solutions, and good customer support skills
- Requires basic knowledge of cabling infrastructures, experience working with telecom vendors, and experience provisioning, installing, and extending telecom circuits
- Requires knowledge and experience performing moves/adds/changes of handsets and other telecom equipment
- Most be able to handle stressful situations with customers
- Cisco Voice certification or equivalent desired
- Cisco CCENT or equivalent desired
VoIP Engineer Job Description
- Execute the installation, configuration and testing of Cisco phone system components
- Solve the toughest operational voice and video challenges
- Diagnose and resolving issues with vendor-specific multi-level video teleconferencing systems
- Ensure Moves/Adds/Changes occur according to the specified SLAs
- Provide weekly and monthly reports that clearly articulate team performance
- Interface directly with the Information Assurance team to ensure all applicable requirements are satisfied, POA&Ms tracked and met, and system certifications are maintained
- Ensure that appropriate network documentation exists, including operational instructions
- Assist in designing, installing, and configuring the Unified Communications platforms
- Provide assistance to session border controllers, voice gateways, circuits, and Cisco Technologies at new facilities
- Ensure Service Level Agreements with vendors are being met through reviewing data monitoring statistics before turnover of responsibilities to the call center
- Security+, Network+, or A+ or equivalent certification meeting DoD 8570/DoD 8140 required
- Bachelors degree and five or more years of related experience
- Requires Cisco CCNA Voice or equivalent certification
- Requires Security+ or equivalent certification to meet DoD 8570.1M requirements for IAT Level II
- Requires up to date experience with Cisco VTC codes, Cisco VoIP end points, Cisco Unified Call Manager (CUCM) version 9 or later, Cisco Tandberg Management Server
- Requires experience with SolarWinds Voice/Video QoS product