Care Technician Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the care technician job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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A Rowe

Adolfo

Rowe

7320 Cathryn Manor

San Francisco

+1 (555) 709 1857

7320 Cathryn Manor

San Francisco

Phone

p +1 (555) 709 1857

Experience Experience

Los Angeles, CA

Unit Care Technician

Los Angeles, CA

Klocko, Harber and Langosh

Los Angeles, CA

Unit Care Technician

Provides optimal service at all times, building positive relationships with patients, visitors, vendors, co-workers, physicians and others
Complies with safety standards and takes responsibility for improvement of work environment
Provides clerical support
Maintains work environment and organizes unit
Protects patients' and co-workers' right to privacy and confidentiality and follows HIPAA guidelines
Makes a good impression on the telephone and exercises proper phone etiquette
Facilitates staff development

Dallas, TX

Floor Care Technician

Dallas, TX

Boehm-Wilderman

Dallas, TX

Floor Care Technician

Performs floor care functions in assigned areas following established schedules and using prescribed methods
Follows departmental safety procedures in sectioning of work area with the proper barriers and signage
Complies with procedures for handling, mixing, use of labeling, and disposal of all chemicals used in performing job functions
Report any pertinent information to management directly related to the well-being of the resident such as changes in behavior
Performs minor preventative maintenance, and upkeep of Housekeeping equipment
Maintains quality standards when performing job duties
Demonstrates a willingness to learn and has a general knowledge of the duties of a special projects worker

present

Detroit, MI

Dialysis Patient Care Technician

Detroit, MI

Trantow, Wolf and Thiel

present

Detroit, MI

Dialysis Patient Care Technician

present

Discontinue dialysis treatment according to established procedures,
This is a 3 chair facility in which both a Registered Nurse and Patient Care Technician work as a team
Perform and document any intervention for unusual patient status and document patients' response to intervention
Perform and record Pre and Post dialysis evaluation, weight and vital signs with initial identification
Obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document
Evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed
Perform administration of Heparin as delegated or as allowed by state law

Education Education

Bachelor’s Degree

Clark Atlanta University

Bachelor’s Degree

Skills Skills

Knows how to read a material safety data sheet
Knows correct methods of cleaning up chemical spills and the procedure for reacting to chemical exposure
Performs floor care functions in assigned areas following established schedules and using prescribed methods
Strips and waxes floors
Maintains floors by spray buffing, burnishing, or shower-scrubbing and top-coating
Shampoos carpets and removes smaller spots and stains
Follows departmental safety procedures in sectioning of work area with the proper barriers and signage
Complies with procedures for handling, mixing, use of labeling, and disposal of all chemicals used in performing job functions
Maintains cleanliness of areas, including removal of trash and linen bags, meeting room set-up, and delivering beds to patient units

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Rider Care Technician Resume Examples & Samples

Follow up on the request of assistance on our products by our Retailers
Build wheels and provide assistance on them
Assemble road bikes and mountain bikes
Visit Italian dealers in order to help them to be able to give the best service and experience to Specialized riders
Supply telephonic support to all our Customers
Assist, cooperate with, and provide feedback to other departments such as Marketing, Sales, R&D
Help organizing and participate at events in Italy such as Test Days and product launches
Work with our ERP and Microsoft Office tools
Supply better Customer Service by aligning expectations
Be able to supply appropriate and fast customer service
Build long-term satisfied riders
Increase brand loyalty
Have bicycle retail experience and bike-technical skills
Be passionate about cycling, and practice it
Speak and write both Italian and English very well for the necessary interaction with our head office and our Retailers
Be able to work with short lead times and to manage multiple demanding tasks contemporarily
Be pro-active, and a team player
Have knowledge MS Office (Word, Excel)
Be willing to travel
Have a valid passport and a driver license

Dialysis Patient Care Technician Resume Examples & Samples

Minimum of 12 months experience in a chronic dialysis facility or other related field required
Current Dialysis Technician Certification by a state certification program or a national commercially available certification program as required by state or federal law required
Current CPR certification required (or must be obtained within 60 days of employment

Laboratory Care Technician Resume Examples & Samples

High school diploma/GED and completion of a formal phlebotomy education program with didactic and clinical components; Completion of an accredited Phlebotomy School/Course (an original transcript or certification of completion must be provided at the time of the interview); or high school diploma/GED and completion of one year of full time clinical phlebotomy and laboratory experience; or enrollment in second year of MLT or MLS program
Certification: eligibility for American Society of Clinical Pathologists (ASCP), American Certification Agency (ACA), American Medical Technologists (AMT). Initial or proof of existing certification and receipt of ASCP, ACA, AMT, phlebotomy certification within 15 months of hire. Certification must be maintained at the expense of the employee and is required for continued employment
Successful customer service background within a diverse cultural setting

Laboratory Care Technician Resume Examples & Samples

Prior laboratory experience in a hospital or clinic setting in a similar capacity
Prior direct contact with patients in a health care setting
Exposure to/or experience with computerized order/data entry systems
Prior work experience in an environment requiring critical thinking skills
Demonstrate effective team work ethic in prior positions

Quality & Responsible Care Technician Resume Examples & Samples

You hold an A-Level in Chemistry and preferably also a BTEC HNC
In addition, you have a CIEH Supervising Safely Certificate and an Internal Quality Auditing Accreditation
You are computer literate and have experience in analytical laboratory systems and quality control
You are self-motivated with strong communication skills and the ability to provide fast and efficient quality control service

Perioperative Care Technician Resume Examples & Samples

The Perioperative Patient Care Technician I is responsible for assisting the surgical team with transfer, positioning, specific tasks, specific patient care, under the direction of the Perioperative Patient Care Technician Coordinator/Supervisor and Circulating RN
Performs between case cleaning procedures breakdown, and setup for next case including surface wipe-down, trash/linen removal/bag replacement, floor mopping, and linen placement. Cleans special equipment/instrumentation/carts, and performs weekly cleaning procedures (sterilizers, bins/shelves, cabinets, etc.)
Responsible for stocking of core supplies including but not limited to sterile water, blankets, and soft goods
Complies with instrument scanning protocols
Performs bed/stretcher retrieval duties when assigned

Careers Day-guest Care Technician Resume Examples & Samples

Carry out bedroom and corridor maintenance
Implement programmed maintenance cleaning
Cyclical carpet cleaning and floor polishing
Maintain agreed stocks of replacement items for bedrooms and corridors
Ensure guest rooms and corridors are in the required working order
Report any health and safety issues on the floor
Perform special projects and other responsibilities as assigned
Committed to delivering a high level of customer service
Technical Certificate in any building maintenance discipline preferred
Ability to work on their own

Floor Care Technician Resume Examples & Samples

Completes tasks within scheduled time
Utilizes the correct chemicals according to procedure
Uses and maintains equipment properly, and is responsible for equipment cleanliness
Replenishes supplies as needed
Strip, wax, scrub, dust mop, mop, and burnish hard floors
Vacuum, spot, refresh, extract, bonnet carpet and upholstered furniture
Hard surface floors are to be maintained with a clean glossy shine
Carpeted floors and upholstered furniture are to be maintained in a clean and spot free manner
Performs job duties of the Trash Technician and Cleaning Associate when needed
Maintains quality standards when performing job duties
Ability to perform job functions with minimal supervision
Performs duties in a safe, functional and effective manner that reduces hazards and risks, prevents accidents and injuries and maintains safe conditions by adhering to established safety standards
Reduces risk of acquiring or transmitting infection by learning and adhering to the established policy and procedure and communicating immediately all unsatisfactory incidents to the supervisor
The Technician is competent and responsible in preventing contamination and the transfer of infection
At least 6 months experience in Floor Maintenance is required
Over 1 year experience in Floor Maintenance is preferred

Surgical Care Technician Resume Examples & Samples

Work requires the knowledge generally acquired through a general high school education/GED including the ability to read, write, comprehend, follow oral and written instructions, perform mathematical calculations and communicate in order to complete forms, comprehend verbal and written instructions, and order supplies
Knowledge of basic medical terminology, use of a variety of equipment, and the telephone as usually acquired through three months on-the-job experience
Documentation of CPR certification/recertification required within the probationary

Carpet Care Technician Resume Examples & Samples

Previous housekeeping/cleaning experience, hotel/resort preferred
Must have reliable transportation and be able to walk and remain upright on feet for at least 8 hours
Must be willing and able to interact with guests and co-workers and be able to speak/read/write English and communicate with guests to accommodate needs and requests
A great attitude is required with ability to work weekends/holidays

Plant Care Technician / Installer Resume Examples & Samples

Valid driver’s license with less than 3 infractions in a 36-month period
Possesses a valid driver’s license with the ability to obtain CDL license with airbrake and Hazmat endorsements
Ability to lift up to 50 LBS – frequently
Ability to lift over 50 LBS – occasionally
Ability to safely operate forklift and order pulling equipment
Ability to use computer software as it related to warehouse functions
Able to drive forklift and Cherry Picker
Available for overtime as needed on short notice
Team attitude
Loads truck and exercises care to bring all required plants and hard goods for each order
Installs all goods in accordance with job specifications and company policy
To ensure our customer's site is clean and orderly when done with required services
To communicate all necessary information with their Service Manager during daily contact
Works independent of direct supervision most of the day. Must often make timely, cost efficient decisions relative to job at hand
To agree to promptly return all company issued materials if requested to do so

Mmac Clinical Care Technician Resume Examples & Samples

Applied hands on patient care skills no longer than 6 months prior to beginning employment with BSMG
Supervising physician or assigned designee must deem CCT competent in skills prior to performing independently
Proficiency in basic computer skills, including the ability to maneuver within a Microsoft Windows environment

Level Customer Care Technician Resume Examples & Samples

Handle internal customer support requests expeditiously and courteously
Completes assigned daily, weekly, and monthly IT systems maintenance tasks/processes
Adheres to currently established procedures in servicing client support problems
Conducts research through manuals, documentation files, and all other resources at their disposal to solve problems
Maintains proficiency in Microsoft productivity software programs, and other software programs used within Pentec Health
Image and deploy new equipment and devices pursuant to established protocols
Assist with the special projects
Assist in developing training material and training internal customers on the use of Pentec systems
Assist in training new support technicians
Document Policies and Procedures
Adhere to the Policy and Procedures set by Pentec which follow the OSHA and JCAHO guidelines
Superior customer service skills
Ability to multi-task, adjust priorities, and work autonomously
Strong working knowledge of Microsoft Windows operating systems, Active Directory, and basic LAN troubleshooting
Strong working knowledge troubleshooting end user computing devices in a Microsoft platform (desktops, notebooks, thin clients, smart phones)
Strong working knowledge of the Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook
Working knowledge of terminal services, Citrix preferred but not required
Working knowledge of Microsoft Exchange 2007
Working knowledge of desktop/notebook imaging and WSUS
Familiarity with SharePoint
Experience working within a healthcare or related industry
Supporting Microsoft Productivity Suite (i.e., Outlook, Excel, Word, PowerPoint, MapPoint, etc)
Supporting a Thin Client Computing platform
Imaging and deploying computing notebooks and devices
Training end users on the basic use of the companies key business systems
Minimum 3 years technical support experience in a Microsoft Windows environment
Associate's degree or technical school graduate
Laptop support/imaging
Printer support
Smart Phone support
Tablet Device support

Floor Care Technician Resume Examples & Samples

Responds promptly to all requests for cleaning services via computerized and paper based tracking systems. Conducts requested work, such as removal, replacement, cleaning of equipment and furniture, or cleaning of an area. Maintains reports by keeping task and infection control logs of completed daily tasks and events, and documentation required for the request tracking system. Focuses on, and serves as a role model of, responsive customer service
Performs specialty cleaning and infection control functions in specialized areas such as clinical areas, surgical suite, Cath lab, specialty rooms, and sterile areas. Conduct specialized gowning and cleaning procedures specific to infectious elements in isolation rooms. Maintains proper Infection Control cleaning standards at all times, including hand hygiene requirements
Maintains cleanliness and operational functioning of department equipment and notifies appropriate personnel of needed repairs. Protects equipment from damage by proper use and properly logs out and in equipment that is used
Assesses environmental conditions to ensure that the facility is neat, clean, safe and orderly. Anticipates and resolves clutter and safety issues. Exercises judgment in deciding which problems need to be quickly referred to a Supervisor for assistance. Maintains communication with immediate supervisor and/or facilities services staff, about status of repair completion in the facility; follows up as assigned
Provides leadership for less experienced associates. May assist with on-the-job training for other staff in cleaning techniques, chemical usage, supply restocking, and infection control procedures including hand hygiene. Focuses on and serves as a role model of responsive customer service
Performs scheduled floor care procedures including dust mopping, mopping, stripping and refinishing, burnishing, and carpet extraction. Calculates quantities and mix ratio of cleaning chemicals

Advanced Care Technician PRN Resume Examples & Samples

Participates in hospital or departmental performance improvement activities, and seeks opportunities to improve department and inter-department processes
Serves as a resource to department staff, students, volunteers and other departments, and contributes to the teamwork essential to ensuring quality patient care
Takes appropriate measures to ensure safety of staff and patients
Facilitates the flow of patients through the emergency care system, ensuring timely evaluation according to the health care needs of the patients
Demonstrates knowledge and skills in the care of the emergency department patient. Considers principles of
Emergency care while assisting the RN to formulate an appropriate plan of care for the patient
Documentation is consistent, complete, thorough and legible
Patient care is administered based on Hospital and Departmental specific standards of care and practice
The Paramedic involves the patient and/or significant other(s) in the patient’s care. Education/instruction are provided specific to the patient’s health care needs and age requirements
Administers prescribed medications to patients in accordance with Hospital policies and practice guidelines
Physician orders are carried out accurately in providing direct patient care within scope of practice. Assures that other departments are notified of orders and services are needed
Notifies the Charge Nurse and/or physician of changes of patient status as appropriate
Considers age-related factors/limitations in the education of patients. Applies knowledge and principles of age related factors appropriately in teaching situations
Ensures patient’s right to privacy and confidentiality
Assumes responsibility for the care of assigned patients. Patient care activities are organized and prioritized
Contributes to the smooth functioning of the Unit by offering help to other staff members. Assists with patient care functions beyond those assigned within the Paramedic scope of practice
Provides accurate and pertinent patient information reports to the Charge Nurse and to the oncoming shift to ensure continuity of care
Performs Unit-specific responsibilities such as crash cart checks and cleaning of equipment and work areas
Performs venipuncture, administers and maintains IV fluids and medications in accordance with Hospital practice guidelines
Correctly labels, calculates and regulates the flow of IV solutions. Documents pertinent information related to IV therapies
Prepares patients for surgical and other invasive procedures
Maintains competencies required by Hospital, Unit and position
Maintains safe, effective working knowledge of equipment
Maintains a working knowledge of the crash cart, emergency equipment and code procedures
Performs basic life support (CPR) when necessary
Takes into consideration the spiritual, psycho-social, cultural and religious preferences of the patient and family when participating in care
Demonstrate understanding of HCA’s strict compliance to all safety protocols and procedures and Excellence Always
Organizes and maintains cleanliness of patient rooms and work environment
1 year of 9-1-1 System or Hospital ED Experience Required
Current Texas Department of State Health Services Emergency Medical Technician – Paramedic/Licensed Paramedic
ACLS and PALS within 6 months of hire

Psychiatric Care Technician Resume Examples & Samples

Knowledge of basic treatment measures to promote mental health appropriate to the adult, developmentally disabled or impaired, and/or geriatric populations
Vision and hearing adequate to recognize and respond to hazardous situations and ensure safety at facility
Perform repetitious walking and/or standing, bending, lifting and reaching overhead to position, restrain/transfer/transport and/or escort clients, and provide assistance with activities of daily living
Ability to work overtime in a staffing emergency
Successful completion of training: TOVA (Therapeutic Options of Virginia), CPR, Motivational Interviewing Skills

Orthopedic Care Technician Resume Examples & Samples

Completion of nurse aide training program or six (6) months of nurse aide experience
Orthopedic specific certification
Previous orthopedic experience

Sjsemi Imaging Care Technician R Resume Examples & Samples

PACS (Picture Archiving and Communication System)
RIS (Radiology Information System)
Hospital Order-Entry System
Pre MRI screening form
Contrast forms
Discontinues peripheral intravenous
Collects/sends/takes labeled specimens to the lab

Psychiatric Care Technician Hour Shift Resume Examples & Samples

Basic knowledge of human behavior, age-specific needs, and personality development
Ability to observe and describe observations orally, in writing, and electronically
Ability to work effectively with staff in a team approach
Ability to perform infection prevention and control practices and appropriately apply standards in daily activities
Appropriately intervene in crisis or problem situations
Maintain CNA (Certified Nursing Aide) registration in good standing with the VA State Board of Nursing
Ability to work in a secure and locked environment with individuals who are experiencing acute symptoms of mental illness and/or additional forensic/legal involvement

Floor Care Technician Resume Examples & Samples

Sweeps and mops floors and stairwells. Seals, waxes, polishes tile, marble and brass. Cleans and shampoos carpet. Uses appropriate cleaning solutions
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Works harmoniously and professionally with co-workers and supervisors

Floor Care Technician Resume Examples & Samples

Moving and arranging furniture in the community and offices
Moving and rearranging furniture in residential apartments
Deliver residents items to and from storage, vehicles, apartments or other areas. Maintain hard floor surfaces, including scrubbing, mopping, burnishing, stripping and waxing
Trash removal including refuse and recycling by following procedures utilizing compactors, trucks, and carts
Maintaining trash rooms cleanliness
Performs minor preventative maintenance, and upkeep of Housekeeping equipment
May be asked to assist with cleaning of any community area or fill in for housekeeping staff
Report any pertinent information to management directly related to the well-being of the resident such as changes in behavior
Maintains resident rights and maintain confidentiality of information
Practices safety, infection control, and Universal Precautions
Attends meetings, training sessions, and in-services, as required
Ability to complete assigned work orders, and follow a detailed schedule
Ability to be flexible and honor other requests from residents or departments that can be completed in the allotted time
Must have communication skills, problem solving skills, and be self-motivated
Ability to work independently and as a contributing team member
Ability to demonstrate professional and responsive interactions with residents and their family members, staff, vendors and each other
Demonstrates a willingness to learn and has a general knowledge of the duties of a special projects worker

Floor Care Technician Temp-to-hire-evening Resume Examples & Samples

Performs floor care functions in assigned areas following established schedules and using prescribed methods
Strips and waxes floors
Maintains cleanliness of areas, including removal of trash and linen bags, meeting room set-up, and delivering beds to patient units

Floor Care Technician Temp-to-hire, Nights Resume Examples & Samples

2 years of experience in the proper use of chemicals and equipment in stripping, refinishing, and maintaining floors and shampooing carpeting
Must pass pre-employment assessment, drug screening, and annual screening
Knows correct methods of cleaning up chemical spills and the procedure for reacting to chemical exposure
Shampoos carpets and removes smaller spots and stains
Maintains cleanliness of equipment and reports the need for repair

Floor Care Technician Resume Examples & Samples

Must be able to read and understand some English
Knows how to read a material safety data sheet
Follows departmental safety procedures in sectioning of work area with the proper barriers and signage
Complies with procedures for handling, mixing, use of labeling, and disposal of all chemicals used in performing job functions

Resp Care Technician Resume Examples & Samples

Delivers routine therapy per plan of care
Monitors, records and communicates patient condition
Responds to emergency resuscitation team code
Insures that all appropriate patient profile, order and activity data is entered in the system in a timely manner
Participates in maintaining departmental inventory levels for supplies and equipment

Customer Care Technician Resume Examples & Samples

Perform implementation and maintenance of client computing systems
Assist in creating deployment processes and procedures for employee, lab, and kiosk workstations. Ensure processes provide a secure and reliable work environment for end users
Assist in maintaining deployment packages for employee, lab, and kiosk workstations. Ensure deployment packages are patched and updated
Provide maintenance and user assistance for classroom teaching equipment
Maintain Inventory of all University computing hardware assets
Maintain helpdesk application software to track and report on issue status, department statistics, and inventory
High School diploma or equivalent (one year or more post-secondary coursework desired)
One year experience in client workstation support (higher education experience highly desirable)
One year experience in a customer service or support roll

Immediate Care Technician Resume Examples & Samples

Certified Medical Assistant (American Association of Medical Assistants), Registered Medical Assistant (American Medical), Emergency Medical Technician – Paramedic, or Emergency Medical Technician – Basic (National Registry of Emergency Medical Technicians) certification
Basic Life Support (American Heart Association) certification
One to two years of ambulatory care experience
Completion of pre-employment competency exam

Psychiatric Care Technician Resume Examples & Samples

Completion of Medical Terminology course required or successful completion of hospital Medical terminology test within 90 days of hire
Completed training as a Certified Nursing Assistant
6 months of health care experience
6 months of experience working with individuals who have mental health and/or substance abuse

Remote Care Technician Resume Examples & Samples

Answer inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers
Triages calls and may forward them to other personnel for further assistance when appropriate
Problems involve website navigation and troubleshooting, patient monitor set-up, and product
Information for remote care products; usually refers more complex problems to supervisor or more senior level personnel. Remains abreast of remote care advancements within SJM and industry.On a 24-hour, “on call basis” (rotating between other department employees) follows outlined protocols to guide patients over the telephone to manually transmit transtelephonic data from a patient’s Implantable Cardiac Defibrillator (ICD) or Pacemaker patient device. This includes assisting with failed automatic transmission as well as facilitating manual transmissions required due to equipment connection issues
Directs patients on the proper installation and set-up of transmitter equipment and assists in troubleshooting transmitter connectivity issues
Guides customers in navigating the Merlin.net website. Responds to physician and clinician password reset requests to the Merlin.net website
Assists customers by providing alternative data transmission options when the server or Information
Following a set of standard routines, refers implantable device issues to the Technical Services
Complete required trainings and certifications as needed
Ability to leverage and/or engage others to accomplish projects
Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
Multitasks, prioritizes and meets deadlines in timely manner
Strong organizational and follow-up skills, as well as attention to detail
Ability to maintain regular and predictable attendance

Point of Care Technician Resume Examples & Samples

Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (ie, age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.)
Minimum of 5 years of experience
Proficient in scientific understanding of laboratory practices, in particular quality control and quality assurance
Correlates and understands the theory of complex testing procedures including associating the results to patient diagnosis and clinical condition
Knowledgeable and competent at all tasks as delineated in the job description of the Med Technician II
Previous hospital experience
POCT experience
ASCP or equivalent eligible

IT Customer Care Technician Resume Examples & Samples

IT customer service
Help desk
Desktop systems, printers, copiers, and software
IOS systems, iPad, iPhone, MAC support and configuration
Conference and meeting support
Communication systems (cell phones, Wi-Fi, data lines, etc.)
Coordination with the Manager of Business Systems for the infrastructural support of operational and back office software
Coordination with the Infrastructure team for assistance with installation and support of equipment and services
Other duties as assigned by the VP of Information and Interactive Systems
Degree required
Advanced support of PC environments (CompTIA A+ or equivalent experience)
Advanced support of Apple products including MAC
Advanced support of mobile computing devices including Android
Fundamentals of networking (CompTIA Network+ or equivalent experience)
Fundamentals of cloud platforms (CompTIA Cloud+ or equivalent experience)
Fundamentals of server management (CompTIA Server+ or equivalent experience)
Fundamentals of security (CompTIA Security+ or equivalent experience)
Troubleshooting skills
Self-motivation and ability to operate under limited supervision

Unit Care Technician Resume Examples & Samples

Transcribes medical plan of care
Maintains work environment and organizes unit
Provides clerical support
Collaborates with appropriate health care team members to help coordinate the delivery of patient care in a timely manner
Documents legibly with correct abbreviations on correct forms in a timely manner
Facilitates staff development
Demonstrates responsibility for assigned communications
Demonstrates responsibility for cost containment using supplies judiciously
Handles/transports medications/solutions safely and in accordance with hospital and departmental policies and procedures
Communicates with customers demonstrating respect and compassion
Makes a good impression on the telephone and exercises proper phone etiquette
Wears ID badge and dresses professionally in compliance with WMC's dress code
Protects patients' and co-workers' right to privacy and confidentiality and follows HIPAA guidelines
Complies with safety standards and takes responsibility for improvement of work environment
Provides optimal service at all times, building positive relationships with patients, visitors, vendors, co-workers, physicians and others
Serves as an ambassador of SMCHH by promptly welcoming customers, showing sensitivity to how actions are perceived, and taking responsibility for actions
Practices service recovery by acknowledging, apologizing, and acting to amend concerns of customers
Demonstrates respect of SMCHH's financial resources, and does not waste
Maintains an ethical business environment and follows SMCHH's Corporate Compliance guidelines as outlined in the Code of Conduct
Excellent telephone and customer relations skills
Demonstrated excellent customer service skills
Previous experience in an acute care hospital environment preferred