Cisco Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the cisco job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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D Armstrong

Darryl

Armstrong

868 Paige Plaza

Phoenix

+1 (555) 221 4223

868 Paige Plaza

Phoenix

Phone

p +1 (555) 221 4223

Experience Experience

Houston, TX

Technical Leader.i.engineering.cisco

Houston, TX

Flatley, Ullrich and Hane

Houston, TX

Technical Leader.i.engineering.cisco

Designing, and implementing state of the art products utilizing various languages, operating systems, platforms, etc
Working in product teams comprised of marketing, development, support, field people, manufacturing, etc
Strong C programming, SW design, testing and debugging background
Independently work and resolve problems found during internal testing and post product release
Represent Development Team throughout product planning phase
Drive Development Engineering issues throughout the EC process
Solve problems creatively and multi-task in a fast-paced and rapidly evolving environment

Phoenix, AZ

Cisco Solutions Architect

Phoenix, AZ

Schumm LLC

Phoenix, AZ

Cisco Solutions Architect

Develop and implement the technical architecture and physical design of the network: analyze existing servers, switches, networks and recommend solutions
Assist in the management of projects using PCM's project management methodology
Perform client consultation: plan, design, implement, and support the network
Provide proposal, (SOW) Statement of Work and (RFPs) Request for Proposal technical writing
Participate in various IT projects intended to continually improve/upgrade converged network solutions
Assist Account Managers during the sales process by educating the customer about new technologies
Manage time and expense to meet or exceed expectations defined in the Statement of Work

present

San Francisco, CA

Cisco Cucm Voip

San Francisco, CA

Welch, Crist and Sanford

present

San Francisco, CA

Cisco Cucm Voip

present

Working with global teams on global standards and configuration to build “Best In Class” standards
Manage vendor interaction and activities as it relates to new services implementation
Direct liaison with other development and support teams locally and globally
Audit reporting. Providing technical expertise during audits
Plan implementation tasks, including change management and communication
Knowledge of Avaya and Cisco PBX hardware up to and including Avaya CM 6.3 and Cisco CUCM 8.6 releases
COB Co-ordination, testing and documentation

Education Education

Bachelor’s Degree in Information Technology

University of Delaware

Bachelor’s Degree in Information Technology

Skills Skills

Networking: Strong Cisco routing and switching / data networking skills
Knowledge of other telephony systems including Avaya, NICE and IPC
Extensive video / Telepresence experience including TMS / VCS and Expressway for B2B video integration
Protocols: H323, SIP, MGCP, SCCP
Experience integrating UCM with Active Directory and third party apps including Microsoft Lync, Avaya and IPC systems
Platforms: Cisco UCS (B and C series) Servers, Expressway, VG224 / 350, Oracle (Acme) SBCs, Cisco routers / switches, Cisco 79xx / 89xx / 88xx phones and video / telepresence endpoints
Proven track record creating, implementing and supporting automation to streamline administrative functions and enhance end-user capabilities
Software: UCM/CUC 8.x/10.x, VMWare ESXI, Jabber, Jabber Mobile Client. Spark, Acano
Extensive troubleshooting skills
5 Days, $3595

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15 Cisco resume templates

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Virtual Sales Account Manager.i.sales.cisco Resume Examples & Samples

Build a strong understanding of an addressable market in terms of customers and resellers
You will utilize knowledge of the region and installed base to exploit market opportunities
Develop account plans and campaigns towards selected market opportunities
Prioritizes internal and external (virtual) resources
Executes to meet or exceed sales quota
Execute and actively manage marketing programs developed to support Product Launches and go to market strategies
Drive the organization to deliver further value to our Customers, Partners and Cisco
In addition the VSAM will bring new ideas to the Sales teams for building new business and creating additional pipeline

Product Marketing Manager Cisco Data Center Product & Solutions Marketing Resume Examples & Samples

Create authentic, compelling narratives. The core responsibility of this role is messaging and content development. You will develop the messaging for your component of the Cisco UCS portfolio and ensure accurate amplification to sales makers, channel partners, press/analysts/industry-influencers and end customers
Be the expert on customer personas and the dynamics of the buying center. Collaborate with the corporate research team, sales and product management organizations, channel partners and customers to continuously develop Cisco’s understanding of data center customer needs and buying center dynamics
4+ years of technology product or solution outbound marketing experience
Content and messaging development experience
Domain expertise in data center storage technology, specifically knowledge of flash storage and application acceleration technology is strongly preferred
Domain expertise in some or all of servers, storage and related systems management technologies is preferred
Strong proficiency in message development, writing and presentation skills. Public examples of messaging and content developed by the candidate will be requested at time of interview
Ability to devise simple verbal and graphical representations of complex, nuanced concepts
Demonstrated ability to structure customer-centric product positioning and messaging, align to corporate themes and gracefully de-position competitors
The most successful candidates will demonstrate a working understanding and an expressed curiosity in the psychological underpinnings of marketing communications (you know how and why those aren’t the droids they’re looking for)
Demonstrated ability to build and implement a technology and solutions marketing plan including opportunity identification, offer development, customer segmentation and competitive analysis
Ability to work cross-functionally, de-conflict competing priorities and stakeholder agendas and drive complex projects to successful conclusion

Account Manager.iii. Sales.cisco Resume Examples & Samples

Knowledge of running a sales territory including pipeline development, territory planning, account planning, forecasting, quota attainment, sales presentations, and short term, mid term, long term opportunity management
Demonstrate successes evident by surpassing quota and customer references
Working with multiple levels within your customer accounts including executive relationships with Superintendents, Assistant Superintendents, University/College Presidents, General Managers, CIOs, partner relationships and an extended integrated Cisco team
Must be aggressive, a self-starter with an ability to build executive relationships, articulate Cisco's product and business strategies, and create the demand that makes deals happen

Cisco Marketing Internship Resume Examples & Samples

Scale execution of Service Provider marketing programs in Central Theater (mainly Germany, Poland, Switzerland) in close alignment with the global and regional Marketing Program Office team
Regional Service Provider Marketing Program operation support (especially data analysis)
Support execution of Service Provider regional Social Media activities to drive awareness/reputation of Cisco Service Providers solutions in specific watering holes, working closely with Head of Service Provider Marketing, the global and regional Marketing Program Office team and regional sales
Undergraduate Business Degree
Additional Marketing qualification or training on the job experience (optional)
Project/Program Management
Language Skills: Excellent English, Good German
Able to commit to a min 6 month full-time internship. Part-time engagement on par with studies negotiable

Manager.software Development Engineering.cisco Resume Examples & Samples

Typically requires MSEE/CS combined with 8-10 years of related experience or BSEE/CS combined with 10+ years of experience
Must have experience in Software Test
Must have Excellent People Management , Communication Skills and skill to develop and motivate talent is a MUST
Experience with networking technologies (Layer 2,Layer 3, QOS, MPLS, VPNs, and Security etc.) is desirable
Experience with Virtualization technologies like KVM, VMWare , ESXi, vCenter is required
Experience handling licensing and use of Opensource Code
Knowledge of packaging and License Management for software
Experience in handling of Service Assurance, Debugging and Monitoring tools and software
Form and lead synergistic teams with a full range of competencies and skills. Team leadership is a key to success
Determine and pursue courses of action necessary to obtain desired results in the upfront ambiguous zone at the start of a program
Works on complex problems and provide solutions in a proactive manner
Ability to work with management to make strategic decisions
Make project level decisions independently and escalate issues to upper management as required
Be able to adjust quickly and drive Plan of Record changes with the program team
Ability to Influence others and to resolve conflicts
Write minutes and track action items
Effective presentation skills for both large and small groups
Coaching skills to team members on lifecycle processes

Cisco Consulting Services Consultant Resume Examples & Samples

3 or more years and 2 plus full life cycle projects performing technical consulting in a large firm in areas of Cloud, Collaboration, Video & Mobility, Analytics, IT Strategy or EA
Proven Experience building solutions linking technology with business impact
Ability to articulate leading business issues and trends including the associated technology implications within one or more industries
Strong problem solving capabilities, strong communication and presentation skills
Leadership roles will require proven experience leading budgets in the millions, project staff in the 50 plus range and business development experience at the C level
Experience with business or software methodologies

Cisco Consulting Services Consultant Resume Examples & Samples

Support presales activities by scoping and developing detailed delivery and resourcing plans for CCS Business Consulting covering IoE / Analytics / Business Transformation engagements
Ensure that the scope / deliverables / outcomes sold are translated effectively into engagement documents and requirements that meet the customer expectations
Be able to create, develop, communicate, train and coach others on consulting methodologies, deliverables, outcomes and financial delivery models for IoE / Analytics / Business Transformation Engagements
Establish, lead and be accountable for billable delivery teams to deliver engagements including but not limited to value assessments, use case development, solution design & development, pilots, implementations and business value realization
Ensure that the engagement is completed on time, to quality and customer expectations and manage through the sign off of deliverables and milestones
Help build out Cisco’s point of view on Factory of the Future, Connected Vehicle, Asset Optimization, and technology transitions, acting as a manufacturing vertical subject matter expert and adding to the Cisco thought leadership
Ability to deliver business and technology consulting
Ability to build and manage teams of consultants; managing diverse and distributed consultants and providing coaching, support and training
Strong communication skills and ability to develop executive presence with customers
Strong interpersonal skills and adaptability, and ability to handle ambiguity
Ability to build and utilize Cisco and partner ecosystems to deliver the best result for the customer
At least 12 years experience in business and technology consulting services with a strong track record of progressive experience and responsibility within delivery
Experience and track record of consulting delivery in Automotive and Aerospace industries across (Manufacturing, Supply Chain / Logistics, Marketing Sales & Service, and Product Development)
Bachelors Degree and ideally a Masters

Cisco Consulting Services Consultant Resume Examples & Samples

Solid experience in industry, having risen to a senior level
Consulting experience leading teams to deliver new business or IT capabilities such as digital/social, analytics, big data, cloud, and mobility
Extensive experience in planning/structuring medium-to-large sized projects (project proposals including work estimating and pricing), facilitating executive workshops, and developing business and IT strategy recommendations (e.g., IT capability improvements, key initiatives, roadmaps), and leading large teams to deliver new business or IT capabilities
Track record of selling business consulting on an annual basis
Proficiency in board-level and C-level presentations
Autonomously functioning, self-motivated and dynamic leader with executive suite level business development acumen and delivery experience; decisive, collegial, confident, veteran practitioner, with a proven reputation in the industry and as an IT Advisory and business process spaces, possessing sound technical expertise and the highest reputation for careful, ethical practice
High intellect, consultative, personality, strong communication skills (including written), unquestionably strong personal integrity and business ethics, plus interpersonal skills to build and manage relationships with external clients and internal colleagues
Strong project and process management skills, capable of managing and prioritizing multiple projects simultaneously, plus leadership ability building and managing effective teams, mentoring and developing top talent
A leader who exhibits a strong drive for results and success and conveys a sense of urgency to achieve outcomes and exceed expectations, with a track record of surpassing team and personal revenue and performance goals

Representative.pclient Service.cisco Resume Examples & Samples

Provide quality customer service by helping resolve routine and complex HR related questions, issues, special cases via Phone, Web & Chat
Drive resolution to customer inquiries by providing accurate and timely answers or by working through the appropriate escalation channels. Ensuring the employee support on data maintenance and documentation requirements are met
Collaborate with Operations HR, client managers, employees, or other HR Support team members on issues, projects and process improvement opportunities. Leverage the expertise of people in other organizations to serve all types of customer needs
Assist in efforts to resolve inquiries within the expected timeframe as agreed to in COE SLA's or as set forth by management
If applicable, provide a specialized knowledge set and/or deliverables to the team in a Subject Matter Expert (SME) or Lead role
Working hrs. 9:00 AM to 6:00 PM or 6:00 AM to 3:00 PM
Kind of Support – Phone, Web & Chat
Nature of Employment – Contract (6 months)
Work Location – Cisco Campus, Cessna Business Park

Technical Leader.ii.services.cisco Resume Examples & Samples

Independently solves problems in broad, complex, and unique networks with mixed LAN protocols and Data Center switching environments. Supports engineers from multiple GTC teams as well as the field and aids them in problem resolution
Works on complex and diverse problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation
Acts as a focal point for large account network problem resolution and provides technical leadership for Critical Accounts where Cisco is at risk
Effectively utilizes lab setups to debug broad and complex problems
Submits complete and correct CDETS reports and monitors reports of other engineers for quality in areas of expertise
Provides input to Engineering and product organizations on future product development
Provides systems/product training both internally and externally and intellectual property material. This is in written and presentation form, such as chalk talks, web pages, white papers, Tech Zone and Cisco Support Community participation, Cisco Live, EBCs, etc
Solid understanding of Ethernet switching, LAN protocols, Multi-layer switching and other related layer 2 technologies
Extensive hands-on experience with Cisco core routing and switching products
Expert level troubleshooting skills on a broad range of Cisco Switching products, including but not limited to Nexus 7000, 6000, 5000, 3000, 2000, Catalyst 6500, 7600, 6800 & IA, 4500, 3560/3750, NGWC platforms
Solid understanding of the internals and architectures of the Cisco Switching products
Solid understanding of NX-OS operating system, internals, and troubleshooting
Experience in interacting with Development Engineers and BU Escalation teams in the Data Center Group, Enterprise Networking Group, and Service Provider Networking Group in Engineering
Demonstrated consistent success in solving difficult technical customer problems over a period of years
Demonstrated success as the technical support lead on high profile and time-critical customer problems where Cisco is at risk, such as CAP cases
Demonstrated success in working with development to correct bugs in our products
Technical expert in Switching technologies with excellent broad knowledge of Networking fundamentals
Effective planning, prioritization and organizing skills
Drive for continuous learning, results orientation and teamwork
Proven crisis management skills
Demonstrated leadership skills in small to medium projects and teams
Ability to function at a high level with limited supervision. Receives little instruction on routine work and general instruction on new assignments. Highly motivated self-starter
Excellent written and verbal communication, interpersonal and presentation skills
Ability to function effectively in ambiguous circumstances

Software Developer Telephony\avaya Cisco Resume Examples & Samples

Responsible for preparing design documentation
Designs, codes, tests, debugs and documents software according to Dell’s systems standards, policies and procedures
Evaluates and recommends software solutions to meet user needs
Interacts with business users and I/T to define current and future application requirements
Plans, conducts and leads assignments generally involving moderate, high budgets projects or more than one project
Manages user expectations regarding appropriate milestones and deadlines
Will assist in orientation, training, work assignment and checking of less experienced developers
Imparts technical expertise to less experienced developers
Minimum 6 years of experience in Avaya ACD and Cisco Intelligent Contact Management (ICM) will be essential
Program call treatments and routing based upon business requirements
Good understanding of the interfaces between ICM and Dell switches, OSP switches and Avaya Voice Portal
Additional programming elements include interfaces with Computer Telephony databases for routing based on agent statistics, caller identification and business rules
Good working knowledge of VoIP technologies
Good working knowledge of IVR hardware and software
Good experience working with CTI applications and Call Monitoring applications

Cisco Alliance Manager Resume Examples & Samples

Responsible for the overall partner relationship, including: strategic planning, developing strategies to increase sales, revenue and marketing growth targets and all operations necessary to profitably retain, grow and service the customer
Act as a subject matter expert on partner programs, processes and systems as they relate to incentive programs and educate sales and management on how to maximize the programs
Administer pipeline and ensure registration of qualified opportunities in partners system
Maintain internal sales and technical support resources and web sites
Manage partner account and ensure CompuCom maintains compliance in targeted competencies
Work with partner team and marketing team to create training and sales readiness plans
Work with contract management team to ensure CompuCom is prepared to respond to an audit and is maximizing annual renewals
Maintain all appropriate certifications and authorizations to ensure that mutual company and OEM goals are met
Develops concepts and plans to grow areas of the business that are a strategic focus for the company. Develop marketing plans for partner in conjunction with marketing team that outline target customer segments, products, promotions, positioning and complete launch plans
Serves as an escalation point for operational issues that must be resolved to avoid negatively impacting the relationship
Be the single point of contact for the partner and bring in resources from marketing, product, and support as necessary
Keep up to date on market trends and new products. Maintains knowledge of company products and services, and products available in the market
Educate teams as necessary on new product introductions, transitions, competitive advantages, and opportunities to identify sales within their customer base
Understand and communicate partner organizational structure with key decision makers and foster executive relationships
Responsible for obtaining and tracking funding, developing training and engagement programs to include MOU's between CompuCom and Partner and ensures that CompuCom remains viewed as a key "go to" partner
Tracks program results, market share, goals, and sales out
Responsible for proper tracking, ROI, and disbursement according to OEM partner guidelines
Develops ideas, opportunities, and collateral that promote awareness of the partner and its products and services
Deep analytical skills for transforming complex data into a usable format for many purposes including reporting and auditing
Strong problem-solving and interpersonal skills and the ability to challenge the status quo and drive innovative thinking
Superior communication skills with the ability to explain complex information clearly and simply to all levels both internal and external
Excellent interpersonal skills, establishing quick rapport, maintaining high responsiveness, and cultivating trust of partners
Excellent organizational and project management skills to manage multiple simultaneous projects
Strong business acumen, good judgment, attention to detail, and strategic planning, analytical, and researching skills
Advanced expertise in Excel
Ability to establish and manage trusted relationships with senior business leaders
Ability to work well with limited supervision and with limited resources
High energy, enthusiasm and initiative
Bachelor’s degree in Business Administration, Management, Marketing or a related field required; MBA preferred
Minimum of 5-10 years’ experience in a program management, consulting, partner management, sales, or marketing related role in the technology sector
Salesforce.com experience preferred

Aspac Cisco ICM Level Technical Specialist Resume Examples & Samples

Experience in supporting Voice infrastructure
Good understanding of LAN/WAN technology a plus
Experience in installation, configuration and troubleshooting on the Avaya AIR/AVP systems
Experience with Cisco ICM, Realsoft UCTI, Voxeo VoiceObjects and Avaya AIC
Background knowledge on voice systems including Avaya PBX, Cisco CUCM, Acme SBC is a plus
Understanding of CTI integration and interoperability with other components
General knowledge of Windows Server, Linux (RHEL) and Solaris OS systems
Good understanding of VoIP architecture
Ability to perform troubleshooting and problem solving
Ability to manage aggressive deadlines
Fluent level of English speaker
Avaya or equivalent certification
College/university degree is preferred
Voice certifications/qualifications are helpful

Cisco Voice Resume Examples & Samples

Communication Manager
Emergency Responder
Session Manager
VOIP Support tools, e.g. Prime
SIP Trunking
Unified SIP Proxy
Unified Border Element (SIP Trunking with CUBE)
H323 Gateway Configuration
CTI ports
SRST, E911, PS ALI
Wireless Networking and Cisco Wireless Handsets (Endpoints)
Quality of Service
Support Services including LDAP (Active Directory), DHCP (DHCP Scopes), DNS
Reporting Services (Exony)
Endpoints (Cisco Phones 79xx, 89xx…)
Cisco Jabber (desired but not a hard requirement)
VCS-C, VCS-E (desired but not a hard requirement)
TMS (desired but not a hard requirement)
Telepresence Conductor/Server (desired but not a hard requirement)
Cisco Webex (desired but not a hard requirement)

Aspac Cisco ICM Level Technical Specialist Resume Examples & Samples

Experience with Cisco ICM, Realsoft UCTI, Voxeo VoiceObjects, Avaya AIC
Background knowledge on voice systems including Avaya PBX, Cisco CUCM, Acme SBC a plus
College/university degree preferred
Voice certifications / qualifications helpful

Cisco / Vmware Engineer Resume Examples & Samples

Work is to be performed onsite in Columbus, OH Monday through Friday
Cisco UCS and VMWare expertise is the priority
EMC Storage Experience
Cisco Networking Experience
Any experience in a hospital environment is helpful

Cisco Cucm Voip Resume Examples & Samples

Responsible for implementation (build) of a variety of voice platforms including Cisco and Avaya PBX and peripherals, Contact Center applications and peripherals (Avaya and Cisco), voice recording (NICE), Proactive Dialer (Aspect), IPC trade floor systems, and voice carrier services (ISDN, TDM and SIP based services)
Plan implementation tasks, including change management and communication
Manage vendor interaction and activities as it relates to new services implementation
Validate installed solution against CATE design record to ensure successful product deployment
Coordinate testing of installed solution with customer environment
Monitor day 1 activities and troubleshooting related to new product deployment
Close project records and file appropriate documentation for audit and review
Maintain overall ownership of specific NPMS project records
Direct liaison with other development and support teams locally and globally
Audit reporting. Providing technical expertise during audits
Adherence to all Citi Security roles and responsibilities which include
Acting in accordance with Citi’s information security policies
Protecting assets from unauthorized access, disclosure, modification, destruction or interference
Execution of particular security processes or activities
Ensuring responsibility is assigned to the individual for actions taken
Reporting security events or potential events or other security risks to the organisation
Core hours of cover are Mon-Fri 8am-
COB Co-ordination, testing and documentation
Responsibility for Documentation, covering PCM, General TASKS, and Support for RCSA
Working with global teams on global standards and configuration to build “Best In Class” standards
Co-ordination of Application, and Project handover and rollout
Responsible to take ownership and drive multiple challenging tasks assignment across all Global Voice Operations
Knowledge of Avaya and Cisco PBX hardware up to and including Avaya CM 6.3 and Cisco CUCM 8.6 releases
Knowledge of voice adjuncts; including Avaya AES, Cisco CUPS, Call Management System, Modular Messaging, Unified Messaging, and AcmePacket Session Border Controllers
Experience with call center application and functionality including vector, VDN and DNIS routing design
Understanding voice and contact center operations, testing and validation
Trunking, including ISDN and SIP-based services
TCP/IP, DHCP and networking experience
Standard office automation products (Word, Excel, Powerpoint, etc.)
Bachelor's degree preferred

Cisco Architect Resume Examples & Samples

Manage key vendors relationships whilst ensuring voice / data services are delivered to agreed standards / SLA's
Evaluate technologies / architecture in relation to my clients Communications' infrastructure needs
Interface with management / vendors to implement new solutions
Design / manage the rollout of critical network infrastructures to support global Communications' products and services (strategic / tactical)
Perform technical, analytical and CAPEX development work in the planning, design, installation, administration of my clients global Communications' core data networks
Ensure network infrastructure is fully documented and performing for internal / customer guarantees
Provide technical expertise to Product Development (development of new product / service strategies, enhancing existing products and services

Senior Cisco Firewall Engineer Resume Examples & Samples

Serve as escalation point for L1 engineers
Implementation, configuration, and troubleshooting
DNS (A records, CNAMES, MX records, Authority Section, TTL values.)
Cisco firewall (ASA/PIX)
Juniper Firewalls
Cisco IDS/IPS
Application firewalls (layer 7)
Load balancers (F5, Brocade ADX)
IP routing and switching
SNMP and monitoring platforms
Timely escalation of tickets to the L3 engineers
IP address assignment and management
Regularly troubleshooting customer’s IPSEC client and site-to-site VPN connections
Provide world-class Fanatical support
Build relationships with colleagues and customers via the ticket system, telephone and face-to-face
Candidate must have the ability and desire to work within a Team Driven environment and be responsible enough to work with minimal supervision
Perform ticket queue monitoring, and prioritization
Strong, hands-on technical knowledge of networking and network security in general
Ability to apply sound troubleshooting methodology in order to isolate and resolve root cause of reported issues
Intermediate experience of implementing and troubleshooting VPN client and site-to-site VPN connections
Intermediate experience of implementing and troubleshooting load balancer configurations (F5, ACE and Webmux)
Basic knowledge of F5 Load balancers
Intermediate experience of implementing and troubleshooting firewall configurations (PIX, ASA)
Responsible for performing final QC on all network devices
Advanced knowledge and understanding of TCP/IP
Advanced understanding of IOS, VLAN, STP, routing and Cisco switches
Troubleshoot of networking devices and network related issues
Advanced understanding of troubleshooting applications such as Wireshark and TCPDUMP
CCSP/CCNP or equivalent experience
Excellent verbal and written communication across all levels of seniority and the customer

Cisco Voice Solutions Consultant Resume Examples & Samples

Act as the principal contractor with the Sales team in analyzing customers’ business needs, identifying issues, conducting feasibility studies, and making technical recommendations. The candidate’s role is to assist customers in developing complex technological solutions and ensuring their full satisfaction, in the short, medium and long term
Assume responsibility for technological directions and for the design of the overall and detailed architectural plans for IP telephony and convergence systems (video, messaging, collaboration tools, etc)
Act as technical authority to customers with regard to IP telephony and convergence
Stay abreast of leading-edge data network technologies, and of the IT systems and applications used in the industry, preferably those applied to the finance sector
Provide support for telecommunications products and services for sales staff, customer solution experts and technicians
Evaluate costs and labour for telecom equipment; write/document the technical component of customer proposals
Communicate with the Product Management and Solution Development teams
Assume responsibility for solution development and integration with other specialized disciplines such as networking, network security, wireless Wi-Fi, cellular telephony, call centre, etc
Promote and identify consulting opportunities and complete mandates assigned by customers
Expert level IP telephony troubleshooting in a large scale network environment
Strong Technical Account management skills
Technical skills with regard to IP telephony and convergence products and services from Cisco Systems
Specific expertise in IP telephony equipment from Cisco Systems: CM/CME, UNITY/CUC/CUE, UCCX, Presence/Jabber
Expertise in IP telephony protocols: SIP, H.323, MGCP, RTP, G.711, G.729, etc
Knowledge of application services and products supporting IP telephony: TFTP, DNS, DHCP, LDAP, Windows Server 2003/10, LINUX, etc
Knowledge of telephony services and standards (key systems, PBX, E.164, PSTN, Centrex, DID, FAX, 911, CDR, etc.)
Experience with the security and quality of service parameters required for IP telephony
Skills with regard to solutions design, telecom equipment configuration, and lab testing
General knowledge of the telecommunications industry, specifically the following areas: LAN/WAN networking, wireless Wi-Fi, management and outsourcing, cellular telephony, security technology, call centre, collaboration tools, video and tele presence, etc
Negotiating and problem-solving skills
Strong planning skills in order to execute activities in order of importance
Ability to make swift, efficient decisions
Creative and innovative approach to problem-solving
Leadership skills
Ability to work in a dynamic, constantly evolving environment
Interest in acquiring technical and business knowledge relating to one or many customers
General project management knowledge
Degree in Electrical Engineering or Computer Science, or a graduate of a specialized technical school
Expert Level Cisco Systems certification ( CCVP)
Recognized certifications from the main product manufacturers (Cisco etc.)
Knowledge of office system software (MS Office, Internet Explorer, Visio)
Five years’ experience in designing and deploying solutions related to IP telephony and convergence technologies
Two years’ experience in pre-sales and direct customer relations
Pertinent experience in the field of consulting services
Typically requires (degree) or equivalent plus 5-7 years experience in a network engineering or telecommunications support environment

Account Manager for Cisco Resume Examples & Samples

Build and own relationship with Cisco product/BU teams
Understand end markets, Cisco products, and assess opportunities
Help Cisco build innovative solutions based on NVIDIA technology, platforms. Work across functional teams at NVIDIA to bring technology, solutions expertise to bear
Be the focal point of contact to enable closure of design wins
Understand Cisco and NVIDIA Roadmaps; facilitate ongoing roadmap alignment
Coordinate setup of demos, POCs as necessary to drive design wins
Selling to a Tier 1 customer (experience with Cisco preferred)
Product, Marketing and Executive team interface in customer facing settings
Experience with selling into Video processing, streaming, transcoding products
Understanding of and selling into server based products
Understanding of basic networking technologies, packet processing, security

Cisco IT Engineer Resume Examples & Samples

The plant IT analyst will also do the following
Monitor operations of Windows servers, Engineering class workstations (DXD), and local area network
Perform application, OS and hardware upgrades on plant servers/DXDs
Perform IT maintenance and upgrade tasks on servers, clients and applications during both production holidays
Have flexible work hours, and able to work evenings and weekends if required
Bachelor's degree in Computer Science or other discipline
5+ years' Cisco Network Engineering Experience
5+ years' Cisco Configuration Experience in a corporate setting
5+ years' wireless technology experience
DXD - Data Exchange Devices experience
Cisco Certification

Cisco ASA Firewall Resume Examples & Samples

Diploma in Information Technology or equivalent work experience
Professional Certifications like CISSP, CISA, CISM, CEH, GCIA, RHCE, and CCNA
1 year experience in general Information Security practices
1 year experience in firewall / security gateway administration
1 year experience in network troubleshooting
Additional knowledge and understanding of one or more of the following concepts and technologies is a plus: SIEM, Proxies, Content Filtering, Vulnerability Scanning, Email and Web Security

Senior Cisco Contact Center Analyst Resume Examples & Samples

Meet and work with various business unit leaders across the enterprise to address unified communications and call center needs. Design solutions based on the overall objectives
Drive user adoption and maximum use of available system features across multiple technology platforms
Collaborate with the global telecommunications, network and infrastructure teams on projects, system upgrades and implementations
Complete day to day Telecom and contact center requests, such as: moves/adds/changes/call flow designs/repairs/troubleshooting and project related tasks
Will be required to support various telecommunication technologies from Cisco, Avaya, Interactive Intelligence, Microsoft Skype for Business, Xmedius, Calabrio, Sonus and Intrado
Identify single points of failure and work on solutions to mitigate risks. Look for opportunities to provide technology efficiencies and operational improvements. Develop business continuity and testing plans for contact center technologies
Develop technical documentation consisting of diagrams, step by step procedures, system configurations, call flows and other pertinent information required for the voice environment
Work with Telecommunications carriers and managed service vendors on trouble tickets, activations and terminations
Stay abreast of the latest advancements for contact centers. Create plans to evaluate new technologies before releasing into the production environment

Cisco Resume Examples & Samples

The job holder is responsible for planning, designing and implementing Cisco collaboration and other telecommunication systems
The successful candidate will have extensive experience designing, implementing and supporting large / complex Cisco Unified Communication (UC) solutions including Unified Communications Manager, Unity Connection messaging systems and video / telepresence systems
S/he should be well versed in all areas of network technology and have a proven track record designing, implementing, integrating and supporting a broad range of collaboration products
Platforms: Cisco UCS (B and C series) Servers, Expressway, VG224 / 350, Oracle (Acme) SBCs, Cisco routers / switches, Cisco 79xx / 89xx / 88xx phones and video / telepresence endpoints
Software: UCM/CUC 8.x/10.x, VMWare ESXI, Jabber, Jabber Mobile Client. Spark, Acano
Networking: Strong Cisco routing and switching / data networking skills
Protocols: H323, SIP, MGCP, SCCP
CCNP Route/Switch
CCNP Voice
CCIE Voice Preferred

Cisco Voice Resume Examples & Samples

Cisco Unified Communications Manager
Cisco Unity Connection
CISCO IM&P
CISCO Jabber
Cisco Emergency Responder
Cisco Unified SIP Proxy
Cisco Unified Border Element (SIP Trunking with CUBE)
Expressway, TMS, WebEx, MCUs

Cisco Telepresence Engineer Resume Examples & Samples

Support and implement improvements on the existing global Cisco TelePresence system specific for Equinix
Oversee all global field installations, repairs and maintenance support for all global TelePresence endpoints
VC/AV design support, project management support, and vendor management/oversight as related to the video conferencing system
Provide Installation, Repair, and Maintenance support
Provide design/engineering/project leadership on new/upgraded video conferencing projects
Provide management and oversight to our AV integrators/partners and employees on video conferencing projects
Provide/Lead engineering and technical input to create, maintain, and implement video engineering standards
Support/resolve video conferencing/AV field incident ticket
Support/Lead video system moves, adds, and changes in the field
Participates in assignments and projects with minimal direction from higher level resources
Incorporates department technology strategies and design / engineering concepts into assignments and projects and helps develop those strategies
Participates in projects as a video conferencing engineering resource
Performs complex tasks, decision making or in depth analysis with minimal direction
Self-starter that takes ownership for keeping abreast of new technology developments for current and future application to job duties
Provides client/peer training on video conferencing systems as needed
Positively represents and promotes the IT End User Technology department while insuring the highest levels of customer satisfaction
Must be able to continuously prioritize activities to ensure that video operations are never compromised
Provide in-room Video Conference/AV support for Senior Executive needs
Document support procedures and train regional support teams for them to fully support regional deployments

Cisco Services Resume Examples & Samples

CCNA level knowledge
Graduating in the academic year 2016/17 (or earlier) with either Bachelor’s or Master’s degree or "fresh" graduates (up to 2015 graduation date)
English language is a must, other language is an ADVANTAGE (German, Russian, French, Spanish, Italian)
Motivation to learn and develop

Cisco Services Seller Enablement Resume Examples & Samples

Developing seller content roadmap and deliverables for Cisco services and solutions aligned by business priority
Collaborating with global and local sales and portfolio leaders to determine which deliverable types are most effective
Working closely with Product Management and Partner Marketing to create digital and physical content including things like; videos, podcasts, infographics, storyboards, scripts, sales overview presentations
Planning, filming, editing, and sound mixing sales enablement assets
Leading communications efforts as well as training sessions to ensure effective adoption of new materials within multiple geographies
Leading ongoing cross-functional meetings to represent sales enablement activities and gain feedback

Manager.i.software Development Engineering.cisco Resume Examples & Samples

Lead a fast paced, high performance team to produce a well-managed, monitored, and resilient software targeted at large service provider customers
You will be a servant leader of empowered agile development teams, motivate them by providing
BS/MS in CS/EE with 12+ years of industry experience in network management software applications, with specific experience in creating and leading high performing Engineering teams
Proven project and team management skills with emphasis on quality, execution and product delivery
Strong people management skills, leading by empowerment and engagement
Ability to hire top talent, motivate teams
Agile Development methodologies, Servant Leadership culture
Good knowledge of Software Engineering practices, Tools and automation frameworks
Experience in cross-functional Engineering environment that requires interfacing with multiple product teams
Good understanding and experience with Quality, Software validation and Automation practices
Ability to introduce and improve Quality practices that ensure zero defects at FCS, no Technical Debt
Good communications and presentation skills, assertiveness and the ability to take discussions and
Experience with TCP/IP, Routing Protocols, Network devices, Packet (CE, MPLS, L3VPN etc), Optical (SONET, SDH, CEM), Data Center, Cable technologies
Exposure to technologies such as JSON, DWR, XML, XSD, XPath, XQuery, Drools
Working knowledge of SNMP, syslog, IOS CLI, Telnet, SSH, SOAP, HTTP , XML, NETCONF etc
Exposure to client side technologies like JSP, AJAX, Struts, Swing, JSF, Dojo, portlet
Exposure to test tools such as, JUnit, JTest, SOATest, SOAPUI etc
Knowledge of Microservices Architecture, Docker, Kubernetes, RabbitMQ
Solid understanding and experience working with high availability, high performance, multi-data center systems
Understanding of Security technology and challenges

Manager.regional Sales.cisco Resume Examples & Samples

BS Degree or equivalent working experience
10+ year track record as a sales leader and mentor in a demanding and rewarding sales environment
Strategic technical knowledge
10+ years leading Sales teams and extended team resources with both direct and indirect reports,

Solution Architect / Day-cisco Policy Suite Resume Examples & Samples

Network Planning (internal) – Lead consulting efforts for internal teams (i.e. Product Management, Marketing, Sales). Convert external customer requirements into recommendations for new product features
Customer Support – represent the company’s technical capabilities and manage day-to-day technical needs of wireless customers. Support / enable customer specific solutions to grow business. Steer customer expectations according to product and network management capabilities
Advanced Linux skills e.g. configuration, troubleshooting, performance, NET-SNMP, rsyslog, TACACS+)
Excellent knowledge of GPRS/UMTS/WiMAX/CDMA core network architecture
Good working knowledge and understanding of software development technologies (Java, HTML)

Digital Marketing Manager for Cisco Services Resume Examples & Samples

Identifying the business opportunity and impact for Services through digital marketing channels, such as cisco.com
Shaping and executing the digital strategy for Services
Collaborating with marketing and communications teams across Cisco to drive integrated planning and execution for Services on digital marketing platforms
Ensuring all services execution activities align with the Digital Strategy for Services while creating impactful web-user experience
Developing and maintaining an integrated digital marketing calendar for Services
Utilizing strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
Gathering feedback and metrics within a closed loop process to determine business impact, make recommendations for improvement and share best practices across team

Manager.i.business Operations.cisco Resume Examples & Samples

Exec Sponsor Support: enable the India Site Leader to strategically and holistically engage with key customers as Executive Sponsor and Virtual CEO
Help drive Cisco India's strategic initiatives such as Cisco LaunchPad, Innovation Centers, and Site Strategy
Assisting the Cisco India leadership team on making critical business decisions with significant financial impact, providing solid fact-based analysis
Engaging with cross-functional teams such as Finance, Sales Strategy & Operations, PR, Marketing, and Human Resources on a regular basis to ensure alignment and execution
Creating and managing effective communications and process to align efforts to decisions and expected outcomes in the region
Becoming a catalyst and an ambassador of India in the rest of the organization
Bachelors/Masters degree in Engineering, Science, or related discipline from a top school
At least 5 years of industry experience in High Tech, preferably in one of several of
Enterprise (large enterprise IT deployments)
Service Provider (telecom and cable)
Over-the-top players (search engines, social networking, web platforms, etc.)
Consumer
MBA from top school preferred
Self-motivated, driven, and autonomous
Excellent customer/client presence, executive stakeholder management experience
Superb presentation and communication skills, strong business knowledge
Excellent problem solving, analytical, and quantitative skills
Strategic thinking, ability to see the big picture, connect the dots
Detail-oriented in managing business operations
Experience in a top tier management consulting firm
Prior sales related experience strongly preferred - sales operations, account planning, business development, relationship management, etc
Prior program management and business operations experience
Ability to formulate and adapt strategic frameworks and methodologies

Cisco IVR Developer Resume Examples & Samples

Good knowledge of Cisco UCCE and CVP product line and technology
Experience in Contact Centre applications (IVR, CTI etc.)
Configuration of Cisco CVP Call Studio Script , Voice XML Gateway
Experience -in -Design and development of new CVP Scripting
Experience integrating Cisco CVP applications with Web Services, LDAP, and Payment Systems etc
Develop VXML and JAVA codes for Cisco UCC environment
Develop, test and deploy IVR applications
Analyze the existing call flows and work on enhancing customers experience and self-service through the call journey

Cisco Call Manager Resume Examples & Samples

Shall have two (2) years' experience in a military environment
Must have Cisco Certified Voice Professional (CCVP)
2-5 years of directly related experience in network administration and support

Cisco Ucce Engineer Resume Examples & Samples

Bachelor’s degree or equivalent experience; 4+ years hands-on experience with Cisco IP Telephony/IP Contact Center in a large scale production environment
Working knowledge of Cisco Unified Communications Manager V8.x, 9.x and 10.x
Working knowledge of H.323 protocols and Session Initiation Protocol (SIP)
Working knowledge of Cisco Voice XML Gateways
Troubleshooting and configuration for Cisco Customer Voice Portal V8.x, V9.x and 10.x as well as associated VOIP technologies and platforms to include Cisco Internetwork Operating System (IOS) , Voice Extensible Markup Language (VXML), Aggregation Services Routers (ASR), Text to Speech (TTS), etc
Knowledge and experience troubleshooting and developing Cisco Unified Contact Center Enterprise and express scripting
Extensive experience troubleshooting
Ability to effectively communicate to include spoken communication, professional writing, technical writing and effective email writing
Certifications for CCNA Voice or CCNP Voice
Experience with NICE call recording application and/or other enterprise call recording products
Able to work with general guidance to effectively perform routine to complex assignments; demanding familiarity with principles, theories, concepts and technologies as well as applied knowledge of established procedures, policies and practices
Makes technical recommendations that aid in the successful management of contact center applications
Work is varied and requires frequent interpretation and collaboration

Cisco Unified Contact Center Engineer Resume Examples & Samples

2+ years of experience installing, configuring and supporting Cisco UCCE components
2+ years of Routing and Switching, data network troubleshooting
Assists with the documentation of managed systems
Assists with hardware and software inventory
Adept at verbal and written communication and conveying highly technical information to various levels of technical, management, and executive teams
Ability to work in a fast-paced environment with a sense of urgency with complete follow-through
Ability to work within a team to achieve organizational goals
CCNP or CCNA and Cisco Voice Certifications

Cisco IP Telephony Resume Examples & Samples

Escalation Manager
Technical Manager
Enterprise change management - Coordination

Cisco Infrastructure Engineer Resume Examples & Samples

Designing IT solutions with an emphasis within Cisco on standards and best practices
Manage the installation of Cisco infrastructure equipment, servers, personal computers, and software at client sites
Identifying and escalating cross selling opportunities
Establishing rapport and trust with key client decision makers
Meet with prospective clients, evaluate needs via technical assessments and deliver appropriate recommendations
Work closely with the Firm’s sales team to identify prospective clients
Excellent verbal, written and interpersonal communication skills and ability to interact with external clients
Ability to multi-task and manage a variety of projects at once
Minimum two to three years’ experience with Cisco Systems related network design leveraging Windows, thin computing, networked storage and virtualization
IT consulting experience with mid-market clients a plus
MCSE 2008 and/or CCNA certification
VMware & SSAN experience
Thin Client technology experience a plus
Strong problem solving skills and ability to provide hands-on technical support
Willingness to work out of various client offices
Willingness to travel throughout the regional area as needed

Solutions Architect, Cisco Resume Examples & Samples

7+ years industry sales experience, creating and delivering SoWs and BoMs with 5 years technology consultative sales and implementation experience preferred. Current specialized certifications preferred
Heavy emphasis on solutions based selling based on face to face presence
Ability to make sound decisions/ respond on the fly
Has specific knowledge, experience, ability, and in some cases unique required credentials, to provide/own on-site implementation of complex solutions
Applies knowledge, skills and abilities to support design, proof of concept, staging and config, and implementation of solutions
Partner internally and externally to provide solutions
Leverages technology, expertise and strong understanding of reseller's business to facilitate their growth
Meets attendance & punctuality standards

Cisco Voip Analyst Resume Examples & Samples

Cisco Unified Contact Center Express v10+ Configuration and Troubleshooting
Analysis and Diagnosis of Complex Voice and Data Networking
Cisco Unity Voicemail v10+ Configuration and Troubleshooting
Understanding of voice technologies and protocols
Experience in Video Bridging Technologies and Audio Visual Installations
Experience in Configuring Smart Phones and Tablets
Experience Using Microsoft Office
Experience Using Ionix
Experience Using Oasis
Experience Using Kenetic
System Administration and Maintenance of OSX and Microsoft Operating Systems
Enjoys a fast paced environment
Able to work and interact with others in a structured / team environment
Accuracy and attention to detail, must have organizational skills
Excellent Verbal and Written communication skills
Demonstrated ability to communicate on a technical level to a technical audience
Ability to work flexible hours and be on-call
Ability to do limited travel (0 - 4 times a year)

Technical Leader.i.engineering.cisco Resume Examples & Samples

Expertise in LAN and WAN technologies
Excellent C/C++ programming experience
Network Operating System experience, preferably IOS or IOS-XE
Exposure to product life cycle and tools
Good communication skills and ability to convince others
Ability to work with a cross-functional and geographically diverse team is expected
Experience in bios, bootloaders and device drivers and would be preferred
Experience with standardization such as working in IETF would be a bonus

Cisco Alliance Manager Resume Examples & Samples

The tasks this individual is responsible for are often unstructured, have wide implications and there are multiple outcomes
Demonstrate leadership and vision in determining and driving strategy decisions
A Bachelor of Arts of Science Degree is required, or equivalent experience

Senior Cisco Call Manager Resume Examples & Samples

Develop and maintain relationships with vendors, peers, and other business units
Create quarterly and fiscal year budgets
Analyze business, technical requirements and trends to define 1-5 year technical strategy
Support sales and marketing teams with customer inquiries on our practices and strategy
Lead the development and delivery of technology roadmaps and strategy
Experience with integration of multi-user, multi-platform, complex enterprise networking environments
CUCM; at least 5 years of experience up to and including CUCM V10.5

Cisco Senior Voice Engineer Resume Examples & Samples

Provide technical leadership for customers voice projects, which may include equipment ordering, testing, troubleshooting, installation, and implementation of upgrades or configurations
Establish/maintain a project schedule in coordination with the client and management
Attend daily/weekly meetings and interact regularly with management, customers and incumbents to constantly improve Voice Engineering services
Support Disaster Recovery testing and enforce required standards and procedures

Cisco IPT Collaboration Engineer Resume Examples & Samples

Identify problems and errors prior to or when they occur and log all such incidents in timely manner with the required level of detail
Take full ownership for managing the incident to resolution within the service level conditions
Tertiary Qualification
Certification in Light electronics including good Soldiering Skills, INFOCOM AV Essentials, Crestron Programming 1 & AMX Programing 1
CTS Certification would be advantageous but not essential
At least 4 years’ work experience with Audio Visual & VC installations including basic fault diagnosis
At least 6 years’ experience in a relevant field

Senior Cisco Tidal Admin Resume Examples & Samples

Document (incident ticket) and remediate failed jobs – Escalation to App Ops, EIM and Third parties for remediation, ensuring resolution within SLAs
Perform analysis, design and implementation of batch processing workflows using Cisco Tidal Enterprise Scheduler
Prepare test strategy, plans and data for testing new deployments and/or enhancement
Develop and monitor performance metrics and reports to identify issues and conduct predictive analysis
Provide technical review for change requests
Support development teams with batch related Change Requests
Assist in developing or improving batch operations best practices
Ensure testing and documentation guidelines to meet prior to production release of new components
Manages developer’s expectation and business priorities to achieve overall team satisfaction
Understands the business requirements and structure plans, processes, and procedures to address customer requests quickly and effectively within guidelines
Escalates problems as necessary and provides timely status until transferred or resolved
Ensures the viability and usability of Tidal Enterprise Scheduler products and services requested by the application area without compromising the infrastructure and ensures requested Tidal Enterprise Scheduler product and services are appropriate for the customer business needs and within the scope of their budget
Perform maintenance activity for planed changes and outages (put jobs on hold, set agent queues to zero, run jobs early/out of schedule)
Execute weekly reboots / bi-weekly maintenance schedules
Execute archiving process as needed and required by the process which was already setup
Add/Remove Users as requested
Promote new jobs from QA to PRD - Review documentation to ensure operational readiness
Maintain DEV, QA environment and make it sync as close as PRD
Work with various developments team resources to address issues with development objects
Execute failed job and repost the process as needed
Validate processing of various business process files to make sure the data in target system
Must have 6+ years of experience with an IT workload automation tool - Cisco Tidal Enterprise Scheduler
Strong knowledge of batch processing and scheduling methodologies
Experience with Windows/Unix scripting
Proficient in configuring, troubleshooting and maintaining Cisco Tidal application from administration standpoint
Participation in testing efforts
Solid experience with Project Methodology (Agile and Waterfall) and supporting applications
Be able to work individually or within a team at client location
Minimum knowledge/experience with some or all application knowledge is ideal
Applications related to iSeries related applications (AS400, PKMS – WM, JDA MMS), ETL, Reporting, Oracle based applications and few MS based applications

Cisco IPT Engineer Level Resume Examples & Samples

Have a competent level of knowledge, experience and certification in Cisco IPT
Work with day to day maintenance calls (onsite / offsite)
Work overtime and standby (when required to)
Ensure utilisation and service report/project activities are updated using Operational Services systems
Interface consistently with Account managers, Line of Business, and resource and project managers
Ensure Service Delivery to our Customer base within the SLA metrics
Establish a rapport with vendors
Assist L1 and L2 engineer with calls that they can’t resolve (Escalations)
Will be required to stand in for onsite engineers from time to time
Work on field maintenance calls, project installations and onsite assignments as required
In short, we need you to work passionately to analyse, design, install, and problem solve our client's telephony hardware and software issues
Technical Certification to compliment experience CCNA,CCNA Collaboration, CCNP Collaboration + other relevant industry certifications
3 – 5 years technical experience in IPT field
Cisco Routing and Switching environments is fundamental
Understanding of the Voice Architecture and Design
Expertise and or certification in one or more of the below
ARC/Cisco Attendant Console
Unity Connection
CUCME/CME
Cisco Unified Contact Centre Express
IP Handset/Wireless phone
Cisco Jabber
Cisco Collaboration Edge
Cisco UCCM (4 - 11)
TMS
FAX/ATA
Integration to AD/LDAP
Unified Messaging
Integration to Voice logging/recording
LAN / WAN protocols and how this can impact VoIP environment
Voice Protocols H.323, MGCP and SIP
VoIP Gatekeeping
Able to be a good team player, because we need you to comfortably interact and liaise with management, co-workers and clients alike
Able to have an investigative nature - to be able to spot risks and resolve issues quickly and with the minimum disruption to our client's business
Ability to interface comfortably with customers, sales, project and technical role players
Ability to extract customer requirements in order to deliver a competitive solution
Ability to manage time in order to prioritize activities
Good inter-team and customer communication, both in written and verbal means
Good business process discipline
We need you to drive the successful operation of our client's telephony systems forward
You must begin to specialise in a particular field of either technology, vendor or product whilst maintaining a broad technology understanding
If problems arise, we need you to initiate action, own and resolve the issue
Finally, we care about the clients, our colleagues and the environment and we want you to do the same

Senior CTI Cisco Consultant Resume Examples & Samples

Understand client’s business needs, requirements and translate them to a technical implementation
Write Macro/Micro Designs, Migration Plans and As Build documents
Help in the complex troubleshooting case in close collaboration with our support Services
Plan and do the project transition to our support department
Inform the project coordination team, project managers and client of the project status
Develop complex presales proposals
Motivated to work in a large infrastructure and motivated to invest in his/her career by self-training, Experience: minimum 5 years of experience in CTI, 3 years in a consultant role
Education: Telecom Bachelor Degree or Master’s Degree
Good knowledge of the Cisco UCCX, Cisco UCCE, Cisco CVP, Cisco CUIC, proven experience and certification in 3 subject areas ( Routing, WFM, Reporting, CVP, Email, Chat, Task, SIP)
Knowledge of programming language such as Java and C# is a plus
Knowledge of scripting tools (Unix scripts/HTML/SQL) is a plus
Good knowledge of DBMSs ( Oracle, MS SQL, …)
Knowledge of Cisco (VOIP) telephony solutions is a plus
Good knowledge of network protocols/standards, firewalls, Operating systems (Windows 2008, UNIX/Linux), Microsoft Office (PowerPoint, Excel, Word) and Enterprise Application flows and protocols
Knowledge of CRM, BPM or CMS systems is a plus
Knowledge of other contact center suite is a plus
Fluent in French and/or Dutch and English
Flexibility and willingness to travel and work out of office hours (5 % of your time abroad)

Cisco Contact Center Applications Consultant Resume Examples & Samples

Typically requires BS/BA degree or equivalent plus 8-10 years’ experience in the design and administration of contact center application
Working knowledge of at-least Cisco UCCE/CVP 10.0
Hands on experience complication designing and programing IVR, and ACDs, for ex - dynamic menu-ing, precision queuing, post call survey, studio scripting
In-depth experience with relational database technologies, Java/Web-services programming
Ability to travel ranging from 40-60% over the long-term, including short periods of 100% weekday travel

Cisco IPT Engineer Level Resume Examples & Samples

Work on field maintenance calls and onsite assignments as required
In short, we need you to work passionately to analyse and problem solve our client's telephony hardware and software issues
5 – 10 years technical experience in IPT field

Cisco Administration Resume Examples & Samples

Must be experienced in Cisco UCS Administration
5+ years of systems engineering, with a bias towards Unix/Linux environments
Experience with supporting large scale environments is a major plus
In-depth understanding of virtualization technologies i.e., VMware, ESXi
Experience with a variety of hardware platforms (HP Blades, Cisco UCS, DL360, DL560, etc)
Ability to work with offshore teams, including 24 x 7 NOCs
Knowledge of core technology services (DNS, NTP, etc)
Familiarity with SAN technologies and converged networking
Scripting and/or development background (Ruby, bash, Python, Perl, etc.) is a plus
Experience with 3rd party platform as a service providers/service offerings is a plus
Familiarity with Nagios, OP5, Splunk, or DynaTrace a plus
Ability to understand and articulate issues quickly
Solid communications skills – written and oral
Ability to work with/in teams in a dynamic organizational environment
Ability to understand agile deployment process (i.e., use of Jira queues)
Extremely attentive to detail

Cisco / Contact Center Resume Examples & Samples

CISCO/Avaya experience
REQUIRED: Basic Java knowledge
3-5 years prior application development experience

Vmware, Netapp, & Cisco Administrator, Senior Resume Examples & Samples

5+ years of experience with troubleshooting virtual machine and storage issues
5+ years of experience with the development of storage infrastructure
Experience with setting up blade or rack hardware
Ability to translate requirements into needed storage and virtual machine environments
Experience with RHEL, Solarwinds, Cisci VoIP Call Manager, Cisco Prime, and Cisco Security Manager preferred

Cisco UC Engineer Resume Examples & Samples

1)Cisco IP/VoIP Technologies
2) Unified Communications Manager (9.x +), Unity Connection (8x +)
3)Voice Gateway, LAN switch config and troubleshooting in VoIP envr, phone config, install and maint, layer 2/3 concepts etc.
CCNP-Voice and Bachelor degree required

Technical Leader.i.engineering.cisco Resume Examples & Samples

10+ years relevant experience in networking technologies and applications
Ability to drive system level architecture and design
Ability to debug complicated issues
Strong C programming, SW design, testing and debugging background
Experience in Platform/Systems Software, L2/L3 protocols esp TCP, UDP and IP
Strong platform experience for Intel based products preferred
Comprehending newer, complex customer requirements and translating to engineering features
Write complete functional and design specifications for those features independently

Cisco Capital Product Manager Resume Examples & Samples

Minimum Bachelor’s degree, preferably in Business, MBA preferred
Minimum 10 years equipment leasing, captive finance or financial services experience
Working knowledge of lease financing and program management
A senior-level individual contributor with a proven track record of new business development, adept at building relationships with senior finance executives,
Conversant in positioning alternative lease structures and their importance in Lifecycle Management of IT assets
Must be an effective communicator; able to provide thought leadership to their Cisco sales colleagues on the Cisco Capital value proposition and the benefits Cisco Capital in the Data Center
Prior product management experience
Financial services sales experience
Strong communication and collaboration
Ability to lead cross functional matrix teams
Strong Microsoft Office with a focus on Excel and PowerPoint
Understanding of Cisco technology
Experience in structuring deals and financial models

Apjc Sales Head Cisco Capital Resume Examples & Samples

Leading, coaching and developping a team of finance professionals and managers, the candidate will be responsible for annual financing volumes in excess of USD 1 B$ with significant growth opportunities
Create, maintain and expand executive level relationships with business partners within APJC and be able to transform current partners towards new business-models
Developing and Presenting financing sales strategies/products and lead customer discussions with CEO and CFO in order to advance the sales process
Be able to influence key decisions within the APJC management Team and effectively develop and execute business strategies
Act as role model to team and customers; reinforcing Cisco culture and implementing best practices
Build a collaborative culture amongst sales and the cross functional teams (Credit, Operations, Legal, etc) within APJC and Globally
Develop and provide innovative approaches that enhance collaboration with partners and employees
Build strong executive relationships while at the same time being able to support and help at any level through his/her organization to maximize impact
Create a culture of excellence in an environment of collaboration and open communication across functional groups
Provide input to New Product Development and execute strategies to drive adoption of new financial products

Cisco Senior Voice Engineer Resume Examples & Samples

Provide daily and steady state support activities with Customer
Education and Typical Years of Experience: Bachelor’s degree in a related field, or equivalent work experience
Minimum of 1-3 years of related technical support experience. Requires knowledge and some experience in a full range of technology platforms and systems

Cisco Pre-sales Engineer Resume Examples & Samples

Experienced in design, implementation, and support of large and complex Security deployments
Combination of Technical Pre-sales Engineering and implementation for Advanced Cisco Technology Solutions; Cisco Unified Communications, Cisco R&S, Cisco Security, and / or Cisco Data Center Advanced Technology Solutions
Excellent customer facing skills and ability to provide advanced technical engineering support for En Pointe customers
Ability to travel about 50% of the time

Senior Cisco Call Controll Engineer Resume Examples & Samples

Provide Level 3 technical support
Lead investigations of potentially relevant new technology
Degree in electrical/electronic engineering, computer/communications engineering or related discipline preferred
Prefer at least 8+ years work experience in an IT or telecommunications industry with an excellent understanding of Network Services (Voice & Video Infrastructure, End Points, Bridging, Virtual Machine, Routing, Switching, Security, Internet, etc.)

Cisco Telecoms Administrator Resume Examples & Samples

Proficient in all aspects of Telecommunications administration
Knowledge in Cisco Call Manager and Unity mandatory
Knowledge in Cisco Voice Router configurations, SRST and call routing is mandatory
Knowledge in IPC Turret Systems is a plus
Ability to read and understand call volume reports and assess capacity
Skill set planning and implementation
Knowledge of Cisco Call Center Enterprise / Express systems is a plus
Knowledge in NICE Recording Platforms is a plus
Knowledge of Disaster Recovery planning and execution is a plus
Ability to function in a fast-paced organization
Working on medium to large-scale projects as well as creating, managing, tracking, and reporting the status of such projects
Submitting weekly status reports and providing input and recommendations for all areas of service delivery improvement
Reviewing and testing new technology
Evaluates and makes recommendations
Expertise in setting and managing client expectations, with the ability to establish and maintain a high level of client trust and confidence
Outstanding written and verbal communication skills complemented by demonstrated expertise in relationship building and management
Strong troubleshooting skills accompanying creative thinking to resolve both complex and non-complex issues
Knowledge of the financial services industry
Minimum 5 years of experience providing direct support in a client-facing role
College Degree preferred or comparable technical degree
5 plus years knowledge in Cisco IP Telephone Systems

Cisco Call Manager Resume Examples & Samples

High school diploma or GED equivalent
Two (2) years experience in a military environment
Cisco Certified Voice Professional (CCVP)
Interpersonal skills for communicating with staff, vendors and business unit personnel
Planning, time management and organization skills to balance and prioritize work
Ability to lift and move supplies and equipment and operate machinery to do the same

Cisco Call Manager / Voip Engineer Resume Examples & Samples

Cisco: 2-4 years
PBX: 2-4 years
1 year long contract

Senior Cisco Networks Engineer Resume Examples & Samples

Support Internal and Customer Networks, predominantly WAN
Deliver effective resolution to incidents
Evaluate Changes
Schedule and execute changes
Investigate problems in order to ascertain full Root Cause Analysis (RCA)
Develop and maintain the necessary skills to maintain operational integrity of internal and customer networks
Ensure action taken to meet or exceed agreed operating objectives and goals
Participate and encourage working with other teams in an effort to deliver great customer service
You will work to challenging SLA targets and take technical lead responsibility on 1 or more customer networks, maintaining an interest in the ultimate resolution of an incident and the successful outcome of changes
You will be an experienced Cisco Networks professional bringing a wealth of experience operating at a similar level
Advanced Network Skills developed through working on complex WAN environments
Advanced knowledge and demonstrable understanding of Routing & Switching
Advanced knowledge of Cisco and Checkpoint firewalls preferred
Ability to use BMC Remedy for Incident/Problem/Change
Customer support – demonstrably able to interpret a customer issue, use diagnostic tools and troubleshooting methods to work to a solution and the ability to articulate the details of that solution to any audience
You will be able to evaluate and schedule complex changes on a broad range of customer networks and will complete evaluations within target and execute changes, often working with Design Services, to an agreed schedule
You will have good interpersonal skills and will be able to work with the service desk and Level 2 network engineers and other stakeholders within BT, as well as with customers
You will be able to identify problems within networked solutions and investigate these in an effort to eliminate the incidents that they generate, using expertise in their disciplines to uncover and address the root cause

Engineer, Software Engineering, Cisco Resume Examples & Samples

Focus on feature testing on Cisco Enterprise Wireless products, Enterprise Switches and Cisco's DNA products
Involve in architectural design and testing on Enterprise wide networking products
Participate in feature design review, functional spec. review
Write test plans which define the strategy and test cases for new product features and subsequently execute those tests, investigate test failures and log product defects
Use software engineering skills to review other engineers scripts for automation
Will have complete ownership of multiple features and will interface with different teams such as TMEs/Interoperability testing team/System testing team and assist them in resolving their issues
Hands-on experience with Cisco IOS is a must
Automation Experience in developing Python or Tcl/Expect scripts are required. Developing libraries in a UNIX environment is beneficial
Must be able to handle multiple tasks at once and work independently with minimal managerial
Cisco certification – CCNP, CCIE would be an added advantage

Dutch Cisco Presales Agent Resume Examples & Samples

Fluency in written and spoken English & Dutch
Seven night accommodation provided on arrival in city centre hotel
Relocation class on first day
Salary advance (if required)
Ongoing relocation support

Cisco ASA Specialist Resume Examples & Samples

Offering 3rd line support - Investigating and fixing problems escalated from 2nd line support
Debugging and fixing problems with wide-area and local-area business networks
Discussing problem resolution with client and internal managers
Analyzing and making changes to infrastructure to improve performance
Ensuring the correct set-up of monitoring systems
Maintaining and improving support information and documentation
Mentoring junior technical staff
Occasional involvement in installation projects (including travel to other countries)

Technical Leader.i.engineering.cisco Resume Examples & Samples

Lead and influence architectural design and testing on Enterprise wide networking products
Work closely with customers and partners to deploy and support CSG products and solutions
Will work closely with cross functional team within Cisco and technically lead small team for effective project execution
Will be involved in Feature integration testing with complex customer scenarios
Simulate customer scenarios with traffic generators and other network simulating products
Will apply knowledge of L2/L3 protocols and TCP/UDP to understand newer protocols/features
Strong knowledge on TCP/IP protocol implementation and Wireless Networking
Should have good understanding of routing, switching, general networking concepts, TCP/IP and protocols
Strong analytical skills to debug and isolate problems are required
Strong knowledge on TCP/IP , routing protocols, bridging
Programming in C/C++ is preferred but not a requirement
Excellent communication skills and the ability to interact effectively with different test, development, and support groups
Expected to very independently and represent team technically
Innovative and should be ready to represent BU in Large events like Cisco Live
Should be able to think and design test plan from customer focus perspective

Technical Leader.ii.engineering.cisco Resume Examples & Samples

Experience Level: (3-20 years)
Education: BS/MS/PhD in Computer Science
Knowledge of L2/L3 networking is a plus
Knowledge of Data Center and virtualization products is a plus

Account Manager. A.sp Sales.cisco Resume Examples & Samples

Minimum 10+ years of technical sales experience with exposure to large Service Provider Infrastructure networks
Able to engage and effectively influence at Executives (CTO, VPs) and Heads of Engineering, Planning and Operations of Customer organization
Proven track record in managing and winning major project deals with top Service Providers
Experience in IP Network, Mobility, Datacenter and Cloud, Applications, Security, Software, IoT and Services
Knowledge of industry transitions and competition landscape strengths & weaknesses
Solid presentation with strong and structured verbal and written communication skills
Highly motivated self-starter and passionate team player
On time to appointments and delivery on commitments (internal and customer)
Responsiveness and sense of urgency
Ability to handle multiple tasks at the same time

Technical Leader.i.engineering.cisco Resume Examples & Samples

Perform design trade-off analysis, write software specifications, code, integrate and test new software and hardware, complete product release, and provide field support
Knowledge of or demonstrated experience with NMS/EMS/SDN,
Some of the key areas of expertise in addition to Networking domain is platform/System Areas such as * Motivated self-starter with good communication and organizational skills, with demonstrated ability to develop and deliver superior products in a cross-functional team environment under aggressive schedules

Analyst.finance.cisco Resume Examples & Samples

Support the APJ Partner Business Group as key finance support
Manage the partner portfolio of rebates and discounts programs for all partners of APJ
Provide robust analytics to track financial performance and key financial metrics
Act as an advisor to the APJ Partner leadership team on long term strategic decisions and execution of key business goals and initiatives
Participating as an extended member of the APJC FP&A team ensuring compliance with corporate guidelines, etc.. as well as bringing best practice to the business group
Assist in providing value-added management decision support, driving key business goals, identify major trends and corresponding business issues
Provide analytics to track financial performance and key financial metrics
Finance Degree and Relevant Post Graduate Degree is Essential preferably a qualified CA
At least 6 - 10 years of Finance experience with at least 3 -5 years in FP&A in a business partnering role
Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment, maneuvers through ambiguity
Knowledge of key accounting rules around bookings, revenue and opex management
Finance systems capabilities - Essbase/Hyperion and strong MS office skills
Must have a positive attitude and be hands on
Timeline driven and understand Management and Analysis, not just reporting
Ability to make changes and understand the needs of the business and drive initiatives
Be able to influence cross functionally and take initiative on their own
Strong ability to work in fast paced high demand work environment and strong sense of urgency is key
Strong drive, cross functional collaboration, and the ability to see the big picture but still be able to have a thorough understanding of the details
Strong CLEAD attributes, particularly in the areas of Learn, Execute and Accelerate
Can think holistically and works autonomously and checks-in as decisions are made
Have demonstrated a strong track record of delivering results through influencing
Be comfortable presenting to groups of people
Manage through complexity and ambiguity to build a complete story

Director Operations Sales. A.sales.cisco Resume Examples & Samples

5+ years’ experience selling products, services, and solutions to the U.S. Public Sector
4+ years’ experience managing and/or directing sales organizations and sales strategy
10+ years’ experience working in sales in the technology industry
University degree and 15+ years of related experience in the networking industry
Experience selling to large, complex SLED agencies
Experience developing relationships with senior government officials
Experience in management of all aspects of sales support processes, organizational structures, management practices and staff development

Cisco Client Expert Resume Examples & Samples

Support agents by providing direct help and guidance on the ‘floor’ and via support chats to help with customer queries
Takes on an agents operational role covering all channels (Inbound calls, chats and emails) as and when required and scheduled
Resolves escalations in an efficient and professional manner to customer’s satisfaction while ensuring agents are involved in-order to build on their skill set and knowledge
Responsible for ensuring all operational SLAs are met and exceeded on a daily, weekly, monthly, quarterly and yearly basis for all channels
Make full use of TTV to provide an effective working environment, accurate MI information and a consistent delivery of SLA
Ensures effective use of resources through real time management of availability, skill set, adherence to breaks and schedules
Makes sure decisions are made based on factual information while considering risk to SLAs and the business
Day to day POC for all client queries and requests for information
Preparation and involvement in business reviews with the client
Ownership for Red Flag, Misqueue, Complaint and ISO processes
Delivers exceptional customer experience through the development and coaching of agents on a real time basis giving advice where necessary and relevant
Is approachable and makes time for staff even when under pressure
Help and support agents with system/technical issues and escalate system issues through appropriate channels
Sets high standards of behaviour for themselves and others, and acts consistently with these
Responsible for driving Business Improvement within the team and contract
Takes ownership for own performance and development
Ensure adherence to Concentrix policies and living Concentrix values
Customer Focus – At least 2 years customer service experience with evidence of a good performance record
Specialist Expertise -Must have completed the agent lifecycle with a minimum of 3 months GSR experience
Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and KPIs
Planning & Organising – Plans and carries out activities in an orderly and well structured way. Ability to prioritise workload and multitask
Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
Effective Communication - Excellent communication, coaching and analytical skills
Problem Solving - Demonstrates problem solving and troubleshooting skills. Proven ability to take ownership of problems and implement a solution
Managing Change - Ability to work effectively in a fast-pace, dynamic and changing environment
Business Improvement -Proactively suggesting and implementing business improvements
Negotiation and Influencing- Excellent negotiation skills and ability to deal with disputes
Competent in the use of MS Office: Excel, PowerPoint and Word
Successfully passed probation in current role

Contact Center Demonstration Engineer for Cisco Experience Centers Americas Resume Examples & Samples

Working knowledge and experience with Contact Center technologies. Solutions may include: PBX, ACD, IVR, CTI,
Strong understanding of Telephony Fundamentals as they relate within Contact Center solutions
Customer Experience Solutions which may include multimedia interaction modes (email, chat, web callback, click to call, co-browse
Fully confident and self-sufficient of operating demonstration tools and solutions to conduct successful demonstrations
Enjoys working with leading edge Cisco Contact Center technologies as they come to market in a fast pace environment
Technically sound in understanding complex software sets
Proven understanding of Cisco Collaboration technologies. (CUCM, Unity, WebEx, Telepresence, Spark
Prior work experience in Contact Center and/or Customer Service environments (Call centers, helpdesks, service centers) is a plus
Solid understanding and comfortable in operating studio quality AV equipment to include (ad switching equipment (i.e. Crestron & Barco), cameras, Cisco Codecs and various video monitors
Demonstrated, in-depth knowledge and experience in the design, implementation, and management of a UCCE/PCCE environment including but not limited to the following products and/or solutions: ICM, CVP, EIM/WIM, CUIC, Finesse, Social Miner, Custom Database interactions, Custom development of desktop application, Custom Report Development, and Speech Self Service Applications using CVP and Nuance
Must have general understanding of using CVP Vxml Applications and Studio
Desirable Skills and Knowledge (not required)
Must have expert level CVP Infrastructure deployment experience with ICM/UCCE/PCCE
Must have implementation experience with 3rd party vendors and UCCE integrations
Must have experience with outbound dialer implementations
Must have implementation experience of WFM and QM applications (Calabrio, NICE, Verint)
Demonstrated, in-depth knowledge and working experience with web based programming to include but not limited to HTML5, JavaScript, REST APIs and IoS/Android app development
Demonstrated Experience in working with CUIC and creation of custom reports and dashboard
Familiarization with Cisco Contact Center partner eco system – Nuance, Egain, Upsteam Works, 2Ring, Nice, etc
Demonstrated, in-depth working knowledge of VLAN, STP, PVST, 802.1q, and Trunking
Current knowledge of Cisco ISR hardware, including Network Modules, Interface Cards, Power over Ethernet, etc
Demonstrated knowledge of ACL
Custom automation scripting using Powershell & Phython is a plus
Working knowledge and experience working in a virtualized environment. Experience working within VSphere for ESXi 5+ a must
Knowledge of the TIA/EIA 802.11 standards
Expert Level understanding of Microsoft Active Directory and Microsoft Exchange
Ability to handle pressure situations and deliver in aggressive timelines
Ability to travel to unfamiliar world wide customer briefing center sites and work effectively under time constraints and other job pressures
Ability to image servers, install VMWare, Virus Protection and Cisco Security software
Ability to transfer files using FTP, TFTP, USB, Flash drives, etc
Demonstrated knowledge of troubleshooting Layers 1 through 4 of the OSI model
Demonstrated knowledge of SSH, HTTPS, and VPN in a Cisco environment
Knowledge of Cisco WCS, WLAN Controller and Location Server applications
Demonstrated, in-depth working knowledge of multimedia processing and trunking technology such as; video/audio codecs (adaptable, wide-band, and fixed), SIP/H323 Trunking, media processing, QOS, VPNs, etc
Ability to Plan, design, and implement large scale Cisco Telepresence and video Solutions
Ability to Plan, design, and implement large scale Cisco WebEx Social / "Quad", Shown n Share, and/or DMS solutions
Ability to plan, design, and implement Customer Collaboration solutions
ICM
UCCE
PCCE
CVP Gateways
SIP Gateways
CVP Call Studio
EIM/WIM
Social Miner
Finesse
CUIC with Custom Reports
Cisco Communications Manager
Microsoft Active Directory
Microsoft Exchange
Nuance ASR/TTS
SQL/MYSQL/SQL Express Enterprise Database Administration
Expert Level DotNET Development experience
Expert Level JAVA Development Experience
TCL, Python, PowerShell and automation
Web Development Tools
Cisco Unified Communications Manager & typical collaboration infrastructure
Cisco Jabber for Windows
Cisco Jabber for iPhone, iPad, Android, Mac
Cisco Jabber IM for iPhone, iPad
Cisco Telepresence Solutions: VCS, TMS, MCU, Conductor, Video Codecs/Transcoding

Senior Cisco UC Deployment Architect Resume Examples & Samples

Provide post-sales engineering implementation services such as requirement definitions and implementation plans, end to end system designs, equipment staging, configuration creation and testing, and solution deployment of varying types of software and/or hardware network solution deployments spanning geographical separation
Proactively assess solution specifications in light of changing customer requirements, and recommend solution changes that optimize value for both the client and BBOX organization
Prepare documentation for internal and external clients detailing system designs and configuration of deployed solutions
Develop and maintain professional and productive relationships with clients, infrastructure vendors such as ISPs and Carrier Services, software & hardware vendors and related key contributors to ensure stable and quality product & service delivery consistent with company objectives and client expectations
Provide technical overview of product architecture, functionality, system / data requirements, service delivery and integration with enterprise applications
Continuously expand, research and leverage knowledge of market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analytics
Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the operating systems, networking

Cisco Principal Presales Engineer Resume Examples & Samples

Develop Business / Technical Needs
Deep knowledge of converged IP contact center and voice self-service solutions (application and infrastructure)
Experience with Cisco Contact Center Solutions, and Relationships with Cisco Contact Center Business Unit and Field Sales Specialists is a positive
Experience in selling situations – particular experience selling complex technical Contact Center/ CRM solutions and professional services is a positive
Excellent communication skills and credibility, from CXO levels down to detailed technical analysts
Strong multi-tasking skills
Demonstrated ability to work collaboratively as part of a team sales effort, and to successfully operate in a flexible, virtual operating environment

Cisco Solution Engineer Resume Examples & Samples

Create high-level solution designs/architecture and present to customers
Pre-Sales ability to recommend Cisco networking solutions. This is includes (but not limited to), Wireless, Datacenter, Campus, Service Provider, Security, UC, and UCS solutions
Strong hands-on experience implementing and troubleshooting Cisco networking equipment, protocols, and features
Routing protocols include EIGRP, OSPF, BGP, and MPLS. Both IPv4 and IPv6
Able to understand multi-tier network environments (Core, Distribution, Access,)
Must be able to install Nexus and Catalyst switch solutions. This includes features such as STP, VSS, vPC, Fabricpath, VDC, and OTV
Implementing Cisco ASA series Firewalls, ISE, and ACS security solutions. Ability to configure and troubleshoot a wide variety of customer VPN’s
Implementing Cisco Wireless Controllers, Access-Points, and Unified Access solutions
Load Balancer Solutions (Cisco, F5, Citrix)
Experience with Riverbed, Cisco WAAS, Citrix, or other WAN Optimization products
Experience with SP line of routers and switches, specifically the ASR series routes
Experience with Cisco UC Voice solutions is a plus
Confidence working on live customer production networks

Cisco Solution Architect Resume Examples & Samples

Work with Account Manager/Sales Team to develop customer relationship and solutions and assist in overall sales process
Performing on-site work for clients
Project Documentation
Must have demonstrable design experience in deployment, administration, configuration, and integration
Experience working with Cisco partners is desirable
Candidates should have a strong knowledge of various service provider technologies
Day-to-day working experience with Cisco networking equipment
IOS Routing and Switching technologies including MPLS, OSPF, EIGRP, BGP, STP, VLAN Trunking
Experience with SP line of routers and switches, specifically the ASR and CRS product lines
Configuring and Troubleshooting Service Provider level MPLS and BGP
Configuring and Troubleshooting of Layer-2 and Layer-3 Networking Systems
Working on live production networks

Cisco Ucce Resume Examples & Samples

Ensure support in his field(s) of expertise
Diagnose, resolve and follow-up on incidents, problems and alarms
Manage activities based on Service Level Agreement with assistance of the application analyst(s)
Document and update all the activities in the ticketing system
Investigation & deployment to resolve, improve or maintain solution
Participate in assigned requests for customers & partners from the existing processes but not limited to
Phone communications
Confernce calls
Meetings
Within CCSO
Ensure the quality assurance for the services delivered
Inform ticket owner of any update in resolution
Execute Move, Add and Change request when required
Engage appropriate parties related to ticket opened with vendor and/or professional service team
Participate in activities such as
Investigation (Root cause analysis, architectural solution)
Development (vendor / Internal)
Deployment (change request form, environments phases, tools)
Testing (Bug testing, regression testing)
Customer validation (Bug Testing and ticket closing)
Documentation update (knowledge database, service design package)
Create and maintain customer and internal technical documentation
Develop expertise and best practices in your area(s) of expertise
Required to carry a pager when necessary
Potential to work outside of normal business hours
Enterprise Contact Centre solution (Cisco IP Contact Center, others)
Enterprise and Express versions of Cisco Contact Centre solutions
Various voicemail systems including Cisco Unity Connection
System management for all telephony systems including Cisco VOIP
Contact Centre Technology solution (Computer Talk, IVR, Verint, Call Recording, Nuance)
Computer Telephony Integration - CTI
Interactive Voice Response
Windows networking
Cisco ICM/UCCE
Cisco CVP
Cisco Unified Call Manager & Unity
Cisco voice gateway
Cisco Unified SIP Proxy (CUSP)
Cisco Unified Border Element (CUBE)
Microsoft Windows Server 2003-2008
Bachelors Degree in Computer Sciences
Technical call center experience
Experience with Cisco Enterprise or Express VOIP systems, Voice Mail Systems
Knowledge of telecommunications vendors, services and products
Strong knowledge of voice engineering principles and concepts
Experience in Voice traffic engineering and traffic study analysis
Strong PC skills (Windows, PC Hardware, Internet Browsers, Networking)
Relationship building skills are mandatory to develop and sustain effective client relationships. Interpersonal skills and teamwork are essential to build effective relationships with internal partners and external customers in order to effectively address customer issues/complaints
Analytical and problem-solving skills are required to clarify, analyze and investigate client needs, to identify potential roadblocks and develop solutions
Fluent English oral and written skills - mandatory

Cisco UC Engineering Consultant Resume Examples & Samples

A Bachelor’s degree or two or more years of equivalent work experience is required
Current or in progress CCNA/CCNP Voice or Collaboration Certification
Hands-on design, implementation and troubleshooting experience with Cisco Unified Communications Applications, to include verizon 10.x

Cisco CIN Frontline Agent Dutch Resume Examples & Samples

Fluency in written and spoken English and one of the following languages: Dutch, French, Polish, Russian, Spanish, Italian, German
Customer Focus – 6-12 months outstanding customer service experience in a service driven environment
Specialist Expertise–Computer literate and confident in ability to browse Internet. Interest in computer networking and infrastructures

Cisco UCC Deployment Engineer Resume Examples & Samples

Provides active technical consulting for the Sales and Delivery teams when required
Prioritizes responsibilities and tasks, organization, delegation, and coordination on major projects
Ability to present highly technical topics including advanced products, applications, and business solutions to small, medium, or large groups
Stays abreast of latest technologies and new/evolving products and applications

Cisco IPT Resume Examples & Samples

Experience with Cisco Unified Communications systems (VG224, 3845, Call Manager, etc. ) -Proficiency with Microsoft Office Tools (Word, Visio, Powerpoint, etc) and MS Project. -Ability to read and understand device configuration files -Ability to interface with customers and suppliers
Skills Preferred: N/A
Experience Required: Experience with Cisco Unified Communications systems (VG224, 3845, Call Manager, etc. ) -Proficiency with Microsoft Office Tools (Word, Visio, Powerpoint, etc) and MS Project. -Ability to read and understand device configuration files -Ability to interface with customers and suppliers
Experience Preferred: Ability to read and interpret architectural and CAD signal flow drawings

Channel Account Manager Cisco Na-work From Home Resume Examples & Samples

Channel Sales Management (Strategic)
Bachelor degree from accredited university or related experience
5+ years of related experience with selling Contact Center (CC); knowledge and selling of Cisco CC a huge plus
Strong critical, analytical and strategic mindset/thinking
Ability to think outside the box and work with Nuance and partner sales teams on creative options to get opportunities to closure
High level knowledge of contact center technology
Strong willingness and self-motivated to learn Nuance solutions, GTM models
Ability to manage a business plan and drive to a specific set of actions to grow distribution channel of Nuance solutions and services
Ability to effectively work under pressure and to meet challenging targets
Strong communication, presentation, problem solving, and negotiation skills
Excellent interpersonal and influencing skills, with the ability to build credible relationships with multi-functional teams (internal and external, field up to C-level)
Ability to articulate the Nuance business and solutions value proposition as it relates to a partner’s strategic imperatives and growth priorities
Ability to manage conflict and escalate problems when required
Excellent understanding of standard business practices related to internal and external sales processes and systems (i.e. SFDC, Oracle, reporting, forecasting, account management and territory management)
Up to 25% as needed

Cisco Telecommunications Analyst Resume Examples & Samples

Collaborate with systems engineers/architects and external partners for upgrades to operating systems, hardware and contact center applications
Management of support escalations and advanced troubleshooting with Cisco or partner level TAC, carrier and/or application vendor
ICM configuration for inbound call routing as well as outbound with Acqueon LCM campaign management
Programming with an understanding of the business reporting requirements and providing support to operations to understand or interpret reporting metrics and service levels
Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues
Assist with the installation and troubleshooting of telecom systems
Ability to recommend and implement software updates to Cisco UCCE, CVP/IPIVR, CUCM, CTIOS, Unity and Unity Connection, QA and IEX WFM
Full understanding of PCI requirements to ensure QA solution is meeting compliance and issues are resolved within established SLA
Identify/recommend infrastructure upgrades and improvements based upon industry best practices and the Cisco Lifecycle Services Approach
Assist with troubleshooting of routers, switches, gateways, DNS servers and DHCP servers where it might impact voice and video
Assist with configuration, management and monitoring of voice and data devices
Troubleshooting complex types of call routing issues requiring knowledge of enhanced carrier routing, UCM functionality, ICM, IPIVR and CVP expertise
Ownership to ensure documentation is up to date to reflect redundancy and business rules applied to call routing and infrastructure from both a component and application perspective
IVR Recordings Management
Agent, Skill Group, Call Type, Device Management
SQL Server Administration
Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis
Ensure that the performance and availability of the data and/or voice infrastructure is maintained to the highest standards so that maximum productivity is achieved
Conduct testing and development disaster recovery plans to detect faults, minimize malfunctions and backup systems
Participate in 24/7 support and on-call rotation, including incident management duties
Performs timely review and planning of maintenance and upgrades for existing Infrastructures (hardware and software)
A bachelor’s degree in computer sciences or equivalent
Cisco Certifications are strongly desired (CCNA/CCDP/CCNP or equivalent work experience a must)
3 years’ experience with designing, implementing, upgrading and supporting Cisco Unified Contact Center Enterprise (UCCE), CUCM, ICM, Cisco Unity and Unity Connection, Network Routing/Switching and Security
Exceptional knowledge and experience with Cisco network, VOIP and video products
Experience with internetworking technologies (routing and switching), TCP, and application architecture
VoIP design and deployment for LAN and WAN including experience in QoS
Certification in ITIL
Project management experience with strong analytical skills
Strong written and verbal communication skills with the ability to effectively interact with all stakeholders, as well as relay complex technical concepts to a non-technical audience, including senior leadership
Working knowledge of Cisco UCS server hardware and deployment
Good understanding of enterprise class networking and server structure such as Cisco UCS, Cisco Nexus and Catalyst switches, routers and voice gateways
Knowledge of network monitoring tools (Websense, NetQoS, NetIQ, NetVoyant, Gigastor, NetBrain, NetOptics, WireShark)
Ability to read and interpret technical documents and procedure manuals
Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities
Help desk experience
Knowledge of cabling and wiring systems, design, and installation
Expert knowledge or working knowledge of supporting non-Windows operating systems in a virtual environment
Understanding of virtualization platforms including VMware, Citrix, KVM and Hyper-V
Ability to assist in troubleshooting using packet capture utilities (e.g. Sniffer), servers, clients, and applications

Cisco Certified Interwork Expert Ccie Required Resume Examples & Samples

Act as a technical lead for implementation and support groups
Provides project management and leadership, guidance, and assistance to other team members
Obtain and analyze user requests and requirements for feasibility of design and cognizant of time and cost
Works with vendors on integration of purchased application solutions
Performs implementation and integration tasks for medium to large, complex projects
Complex problem identification and resolution, including off-shift and weekend support functions
Prioritizes, manage, and tracks team workload progress as required
Maintains and administers data center networks and related environments including compute and storage infrastructure, systems software, applications software, anCid all configurations
Diagnoses, troubleshoots, and resolves medium and high complexity network hardware, software, or other system problems, and replaces defective components when necessary on/off-shift and during weekends. This is not an exhaustive list, but are the primary roles and responsibilities of this position
Bachelor's degree in computer science; or networking; or computer engineering; or equivalent IT related degree required
10 or more years of hands-on data center network implementation experience required
10-12 years progressive job related experience required
Cisco Certified Internetwork Engineer (CCIE) - Data Center and/or Route / Switch required
Practical experience with Cisco Application Centric Infrastructure (ACI)
Experience with other Software Defined Network (SDN) products
Converged infrastructure network design, implementation and support
Cloud network design, implementation and support
Relevant work experience with medium to large companies
Expert knowledge of Cisco ACI, NxOS and IOS, other SDN products Tiered Domains, QoS, data center network design, cloud infrastructure design and management, OSPF, BGP, VLAN Trunking
Ability to learn new, complex networks quickly
Ability to identify, interpret and evaluate system and network requirements
Ability to respond to demanding project delivery dates
Ability to adjust rapidly to changing project requirements
Strong applied ITIL skills. Desired: Experience working with or for network or telecommunications vendors. Project management experience
Ability to work independently and manage one's time as well as well as being a collaborative team member

Technical Leader.i.engineering.cisco Resume Examples & Samples

BS/MS in CS/EE, 12+ years SW development experience
Experience evaluating and recommending appropriate open source or commercial analytics technology, toolsets and approaches for commercial application
Hands-on design and development experience with data analytics solutions, including big data and high performance real-time attributes
Effective at troubleshooting, debugging, and root causing defects in metric calculation and/or reporting
Cluster and analyze large amounts of customer generated content and process data in large-scale environments such as Amazon EC2, Storm, Hadoop or Spark
Tools & Infrastructure such as Jenkins, Grinder, Selenium/WebDriver, GITHUB, Eclipse,…
Working experience with Cloud design, development
Languages & Technologies: Java, R, JavaScript, Tableau, …
Strong understanding of Operations concepts such as alerting, monitoring, logging, and health checks
Working knowledge of Unix/Linux systems preferably including Docker
Internationalization/localization design considerations

Manager.ii.software Development Engineering.cisco Resume Examples & Samples

Interface with Business Development, External Partners, Hardware Engineering, QA Test and Release Operations throughout the development cycle
11+ years of Industry experience. Hands on experience on End to End Software project development in a network company environment will be added plus
Hands on experience on End to End Software project development in a network company environment will be added plus
Desired to have networking protocols
Strong JAVA\J2E\BACKBONE\ANGULAR JS\HTML 5\Python\CSS\RUBY programming skills and familiarity with large software development projects

Cisco Field Solutions Architect Resume Examples & Samples

5 + years of experience working for a VAR or in a consultative role preferred
Lab CCIE (R/S, Voice, Security, Wireless, Data Center, Service Provider) Highly Preferred
Experienced in design, implementation, and support of large and complex Routing and Switching deployments
Advanced Cisco Routing and Switching experience required
Excellent BGP skills
Six years of IP Internetworking experience, Routing, Switching, MPLS, QoS
Expert level internetworking troubleshooting in a large-scale network environment
Must have exceptional verbal, written, interpersonal, and presentation skills
Combination of Technical Pre-sales Engineering and implementation for Advanced Cisco Technology Solutions around Cisco Unified Communications, Cisco Security, and/or Cisco Data Center Advanced Technology Solutions is a plus
Excellent customer facing skills and ability to provide advanced technical engineering support for PCM customers
Excellent verbal and written communication skills, including ability to produce clear and detailed technical documentation

Technical Leader.ii.engineering.cisco Resume Examples & Samples

Embedded systems software/firmware development for networking/storage adapters, such as physical/MAC layer, NCSI, I2C/SMBus, BIOS/BMC interfaces, SAN/PXE/iSCSI boot
PCIe sub-systems or inter-connects, such as SR-IOV
Networking protocols, including L2 Ethernet switching and TCP/IP
Storage protocols, such as FC, FCoE, iSCSI, NFS, SCSI
Network or storage device drivers development in either Linux, Windows, ESX
Kernel, hypervisor or virtual machine monitor development, such as Hyper-V, ESX, KVM, Xen, OVM
High performance and/or low latency I/O, such as RDMA
Data center networking development, such as DCBX/PFC, NIV/802.1BR, QoS, L2/L3 switching, forwarding ASICs, ACL, SPAN/ERSPAN, tunneling, L4-L7 networking protocols or services including TCP Proxy, Load Balancers, network firewalls, network processors, NetFlow, VxLAN/NVGRE, OpenFlow, DPDK

Cisco.com Manager Resume Examples & Samples

Create Cisco.com country strategy and align with global direction
Be in charge of Cisco.com content curation. Working with customer experience manager and content subject matter expertise to determine cisco.com content strategy. Simplify and align experience across segment, vertical and technology contents
Be responsible for the Cisco.com customer experience, using the advanced technology and working with content subject matter expertise together, design personalized and engaged customer experience according to the different audience segmentation
Build mobile-first optimization plans using A/B testing, multivariate testing, segment-based targeting, behavioral targeting, display ad targeting, and landing page optimization to ensure all content meets volume and conversion targets
Analyze and translate test results into actionable business insights and make recommendations on where to optimize for higher conversion in each step of the funnel
Utilize a systematic framework to manage, measure, analyze and rapidly iterate the experiments we run on Cisco.com
Test our digital content (marketing messages, product descriptions, calls-to-action, banners, page layouts, page designs, page flows, etc.) and ensure the sharing & implementation of best practice across the region
Lead the SEO strategy for China
Lead and manage web publishing processes for the region in order to create locally relevant experiences efficiently while adhering to global best practice and user experience guidelines
Partner with global counterparts to create seamless digital customer experiences during key launches and events
Be measured by Engagement Point goal, which contains but not limited to Cisco.com unique visitors, return visitors, bounce rate, # of downloads, # of Video views, # of registration, page views, etc

Cisco ISE Engineer Resume Examples & Samples

Incident and change management in a custom Cisco Identify Services Engine environment
Design, engineer, document and implement changes
Escalation point for ISE services incidents or complex changes
Training of peers, briefing customers and other Verizon organizations outside Operations
Planning and overseeing tuning of the environment, technology insertion, code upgrades, audits and response to POA&Ms
A minimum of 3 to 5 years of hands-on security and network engineering experience with experience focused on Cisco Identity Services Engine or experience managing a complex enterprise network that includes TACACS or Cisco AAA Servers; configuring and maintaining routers and switches with an understanding of 802.1x configuration protocol; and hands-on experience configuring firewalls
Strong hands-on experience on UNIX/Linux operating system
Knowledge of DHCP
This position requires the ability to obtain a government issued security clearance at a Secret level; an active clearance is highly desirable
Strong communication skills and ability to engage with customers to understand their requirements
Able to identify and communicate gaps in processes
Ability to excel in high pressure environments
Ability to work and participate within a team environment
Bachelor’s degree in Computer Science / Engineering / Information Security or equivalent professional experience
ITIL Foundation training or certification
At least one of the following certifications: CCNA Security or CCNP Security

Cisco Helpdesk / Service Desk Analyst Resume Examples & Samples

1-2 years of 1st level support or service desk experience supporting a telecom/ACD/contact center solutions environment
Technology related college degree or 1-2 years of related work experience
Client connectivity / remote access tools and Basic Move, Add, Change experience
Background in Microsoft technologies
Experience supporting a call center (ACD / CTI / IVR)
Ability to work 5 x 8 hour shifts which may include nights and one weekend day
Client support/ customer service experience

Cisco Senior Sales Consultant Resume Examples & Samples

Advises sales and sales management on customer requirements, sales strategies, equipment configurations, and structure of service offerings and technology issues that aid in the sale and leasing of Cisco’s products to BBNS customers. Assists on sales calls and/or sales related activities as needed
Presents logical and well-organized arguments, data, and concrete business examples; clearly explains relevant facts; deftly distinguishes own offerings from competitors’; presents a well-prepared, convincing case
Excellent presentation and customer interaction skills required
Develops and manages a territory sales strategy which will meet or exceed bookings targets
Provides weekly/monthly/quarterly sales forecasting and visibility into sales activity by keeping a current pipeline using Black Box forecasting tools
Collaborates with finance, field sales, channels, business unit, customer advocacy and marketing personnel
Creates and executes a business plan with Cisco that aligns and incorporates Cisco’s technologies within Black Box’s solution offerings and drives both revenue and GPM growth across product and services
Shares timely technical information with relevant departments within Black Box, as well as sales and key end-user accounts
Work with the Marketing department to create a demand generation plan for usage of available Cisco marketing funds and maximizes all available programs, rebates, and incentives to ensure maximum profitability to Black Box
Maintains current knowledge of Cisco’s organization, processes, procedures; builds and maintains technical and market knowledge of Cisco’s products’ financing and leasing and communicates this information to all relevant departments within Black Box

Cisco Administrator Resume Examples & Samples

Installs, tests, upgrades and configures system files and services to enhance performance in the Citrix environment
Assists with gathering documentation used to capture, structure, and represent requirements
Analyze information and requirements to meet functionality expectations
Support application specialists in vendor management for incident and problem resolutions
Create and maintain design, structure, processes and procedures documentation
Troubleshoots common system problems and documents system events
Utilizes standard corporate service management tools for things such as change documentation and management, incident and problem activities, storing documented knowledge base articles relating to incident and problem resolutions, etc
Create processes and procedures for building new and upgrading servers, as well as completing routine and repeatable tasks
Participate in after-hours and/or weekend problem resolution, when needed
Participate in rotating weekly on-call problem resolution activities
Expert virtualization (VMWare 5.x/6.x) administration skills, including VM template design and leveraging vCenter Operations
Intermediate Cisco UCS administration skills, including experience with service profiles
Knowledge of Microsoft server operating systems (Windows 2008/2012)
Knowledge of Windows infrastructure technologies (AD, DNS, MS Clustering)
Experience with virtual SAN storage (IBM), provisioning storage groups and LUNs is a plus
Ability to communicate clearly and effectively, both verbally and in writing, in order to discuss/document technical information
Ability to execute assignments within established timeframe and quality standards, while responding to immediate needs
Organized and detail oriented with excellent time management skills
Ability to multitask with propensity to handle urgent interruptions with poise and professionalism

Cisco Solutions Architect Resume Examples & Samples

Perform client consultation: plan, design, implement, and support the network
Develop and implement the technical architecture and physical design of the network: analyze existing servers, switches, networks and recommend solutions
Set up, configure, and test Cisco servers, Nexus switching, Cisco LAN switches (core, distribution and access), Cisco firewalls, etc
Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
Assist Account Managers during the sales process by educating the customer about new technologies
Assist in the management of projects using PCM's project management methodology
Ensure a stable performance environment for enterprise computer applications
Participate in various IT projects intended to continually improve/upgrade converged network solutions
Follow life cycle oriented processes and procedures
Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements
Create and execute test plans to meet project requirements for assigned components
Identify and communicate potential opportunities for cross selling to the sales team
Manage time and expense to meet or exceed expectations defined in the Statement of Work
Provide high quality content deliverables using the appropriate document templates
Work with Professional Services Managers, Solution Architects, Account Executives, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met
Conducts/leads design workshops for complex designs to meet customer, business and technical objectives
Proactively develops plans and activities to avoid problems
Educates the customer on solution as appropriate throughout the life of the project or service life
5 years’ experience delivering complex technical solutions including planning, development, implementation and support (Post Sales Engineering)
Minimum of 2 years consulting experience
Minimum of 3 years related experience in infrastructure/network environments, with some experience in network engineering (hardware and software), network security practices and designing, planning and implementing LANs and WANs using the latest technology
Experience in Cisco servers
Experience with Nexus switching
Minimum of one-year experience in programming or analytical work
Experience with router configuration, knowledge of voice mail, unified messaging, ACD and IVR systems
Ability to work weekends and/or off hours as necessary to meet clients' needs
Ability to effectively communicate with clients
Physically able to lift up to 50 pounds of equipment
Attention to detail on inventory and logistics is important
CCNP, CCDP, or CCIE certification preferred

100

Sales Engineer Senior, Cisco Resume Examples & Samples

A Cisco CCDA or higher certification
Specialization in collaboration and network design
Provide technical support and consultation to account executives using your experience and knowledge of networking, collaboration, and related technologies
Align the needs of business decision makers to a technical solution, and present the solution to the customer in terms of business benefit
Conduct presentations to customers both in person and using telepresence and other collaboration tools to increase customer understanding of the business benefits of our solutions
Design solutions for customers and document the scope of projects, detailing the work to be done and outlining both Total Communications and customer responsibilities
Develop accurate bill of materials and pricing documents to meet the requirements of the project scope
Develop supporting documentation including network and configuration diagrams
Assist account executives in presenting technology updates to our existing base customers
Assist in driving overall revenue and increase profitability

101

Cisco IPT Resume Examples & Samples

Cisco Contact Center Enterprise (UCCE)
Setting up agent IDs
Using Agent Desktop
Setting contact agents in Cisco Configuration Manager
Scripting experience with Script Editor (to write scripts for the toll-free lines)

102

Manager.software Engineering.cisco Resume Examples & Samples

Technology : Networking domain knowledge, L2/L3 forwarding and routing protocols
Programming Language : C/C++, kernel level programming, device drivers, BSP, uCode
Operating Systems : Linux, Broadcom SDK, Virtualisation on x86 CPU architecture,
Embedded system architecture & design, exposure to device driver development
Good hands-on knowledge of distributed architecture
Experience in routing, forwarding,
Experience managing teams implementing software with multi-threading in SMP

103

Technical Leader.i.engineering.cisco Resume Examples & Samples

Skills Set - 1
Extensive automation in Python, Any honors or Certifications in python
Ability to debug complicated system-level issues, reproduction and debugging of customer issues, handling of field queries and treating customer need as top priority in everything we do

104

Software Engineering Iv.cisco Resume Examples & Samples

Work Experience in Network Management or Planning Software’s
Good knowledge of various Optical Technologies and protocols like DWDM, SONET/SDH, OTN, MPLS/GMPLS
Strong in Core Java programming or C++, SW design and unit-testing
Strong in problem solving and expert in data structures
Good understanding of Operating Systems, Design patterns and Service- oriented architectures
Work experience in CORBA/TL1/SNMP or Web UI is an advantage
Design, development and unit-testing of various software features

105

Director, Cisco Spark Customer Success Resume Examples & Samples

15+ years of progressive business leadership responsibility in the areas of customer success for SaaS applications. Experience in inside sales, customer service, and digital marketing are a plus
Track record of success in building and managing the transformation of an global organization, engaging with customers and partners, and driving a forward looking fully integrated roadmap for the customer success function across all aspects of the business solution to secure desired business outcomes
Exceptional communicator with superior interpersonal skills and comfortable speaking at Trade shows and other customer-facing events
Experience leading/supporting market sales engagements and developing initial relationships into long term partnerships and sales
Working knowledge of modern analytics strategies data visualization, routinely reporting market conditions and product metrics
Experience with Agile development processes and product management

106

Technical Leader.i.engineering.cisco Resume Examples & Samples

Ability to proficiently code in any one of the scripting languages such as python, TCL or Perl and also very strong in manual testing
Troubleshooting skills in the realm of Layer 2 to Layer 7
Background with one or more of following areas is a plus : Network Management, Virtualization, SDN concepts, Cloud technologies, Intelligent network Services and Large enterprise networking Automation/Experience
Experience with testing software running in VMs and containers

107

Senior Voice Engineer Cisco Resume Examples & Samples

Analyze user requirements, perform cost analysis, and identify designs/approaches to ensure the customer’s needs are met
Submit voice network connectivity specifications and offer recommendations
Communicate Voice network status and provide quality documentation

108

Cisco Voip Gateway Call Telecom Services Ops Analyst Resume Examples & Samples

Provides level two support on standard systems, investigating, analyzing, and resolving problems for IP Telephony infrastructure
Providing Support on Customer Telecom Environment by following ITIL framework, Applies research, information gathering and analytical and interpretation skills to problems of diverse scope
Develops solutions to a variety of problems of moderate complexity
Interprets generally defined practices and methods
Identifies issues beyond stated situation
Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions

109

PPM Brand Champion, Cisco Resume Examples & Samples

BA/BS degree is required, however extensive experience may be substituted for education
1+ years required of experience in a product or services sales position
Must have good organizational and time management skills
Planning and Facilitation Product and Program Training
Good interpersonal skills; excellent oral and written communication skills and strong negotiating skills

110

Cisco Collaboration Projects Engineer Resume Examples & Samples

Work with Engineering team to develop, test and build new releases to existing services to meet business requirements
Responsible for planning and optimization of Cisco unified messaging clients, and other related technologies
Responsible for design, configuration, implementation of integration/migration of new Cisco voice/video standards with client and mobile technologies
Responsible for design, staging, configuration, implementation, and support for VoIP installations as required
Responsible for the design and implementation of SIP Trunking
Providers our Operations Group with escalation support when required
Responsible for engaging Cisco sales and technical contacts as required for knowledge and development of Unified Communications
Strong background in designing and implementing Infrastructure services such as voice, data networking, client computing, collaboration and end user support services
Experience with large-scale global IP Telephony deployments
Experience architecting and designing Cisco Voice Solutions
Experience working with business personnel to identify business challenges and providing solutions to those challenges
Experience developing proposals, designing solutions based on proposals, and documenting associated risks
Should have a strong understanding of process, candidate should be able to follow process or improve or create new process where it does not exist or may be beneficial
Cisco Unity/Unified Messaging, Emergency Responder
CallManager / Unified Communications Manager (including Session Manager)
IPCC Enterprise / Unified Communications Contact Center / IPCC Express / IVR / CVP
Cisco Session Border Controllers (SBC) or experience with other vendors
Cisco Expressway
Cisco Jabber / Webex Integration
Cisco Voice Gateways
Cisco Routers, Switches and Firewalls
PSTN Provisioning with global experience
Provider SIP Trunking

111

Account Executive, Cisco Resume Examples & Samples

Responsible for setting and maintaining the account strategy for the overall engagement with the client
Understands the clients’ key business initiatives, areas of concern, technology stack, and competitive environment. With this knowledge, recognizes how Teradata solutions could be applied and can articulate the value of these solutions
Manages the selling process across all areas of the business and closes sales of hardware, software, and services
Leads the direction for the account team; responsible for account planning, business development meetings, managing the selling process and closing sales opportunities
Engages with internal resources to bring in expertise and specialized sales resources as needed
Builds and manages relationships with client decision makers including but not limited to the C-suite
Coordinates team engagement with client, mapping each resource to most valuable opportunities and serves as an escalation point for high priority client issues
Maintains knowledge of Teradata products and solutions as well as competitive offerings
Coaches and develops Junior Account Executives and Solution Architects
Successful track record of up-selling to existing customers and prior sales experience with large, complex enterprise customers
Significant technical and industry knowledge in order to drive sales conversations with both IT and business decision makers
Awareness and comprehension of the latest advanced analytics techniques and how they apply to business decisions
Customer relationship management experience, particularly at the C-suite level
Proven skills in effectively managing and developing relevant messaging for business buyers
Ability to apply critical thinking to develop and solve business challenges
Prior experience in managing sensitive and highly political environments; balancing the needs of the customer while ensuring the business remains profitable
Ability to effectively prioritize key activities and delegate as needed
Industry knowledge- providing Innovative and creative capabilities in industry leading solution strategies and predicting/forecasting possible business problems
Prior experience with Teradata solutions and technologies

112

Technical Leader.i.engineering.cisco Resume Examples & Samples

Independently come up with ideas, and solutions to enhance the product & solution offering. Drive products with innovative ideas towards new technologies that enhance product definition towards the next generation architecture
Work collaboratively with Product management, Architect, Development and test teams to define and improve product features, and roadmap
Must have demonstrated excellent design and development skills in networking and network management domain (knowledge of TCP/IP, switching, routing), SNMP, CIM/XML. Should understand and analyze issues from a system view
Must have demonstrated skills in all the following areas: - Java & JDBC, Database modeling, Web technologies like Java/J2EE/JSP/XML/Struts/Spring/Hibernate/Dojo/Webservices
Experience of developing in UNIX/Linux Operating System environments
An excellent problem solver and must be able to come-up with good ideas and solutions to improve product value, quality and processes
Self-starter and take up new initiatives and complete them with minimal support
Should be able to work on multiple tasks at any given time
Must possess very good knowledge of software development life cycle and processes and should take initiative in product and process improvements
Work with test to ensure testability where possible
Responsible for overall software design
Write and review development documentation (strategy, development cases, etc.)
Ensure lessons learned on released products are brought back into the application in future development plans and functional specs

113

Software Engineer Cisco Jasper Resume Examples & Samples

Developing and testing code
Identifying and implementing required software modifications
Minimum 4 years of software engineering experience
Minimum 3+ years of Java programming experience
Experience with SQL relational databases
Practical experience in Object Oriented Design (OOD)
Network programming experience is a plus
Experience in handling change in priorities, scope and technologies
Ability to work with broad requirements and ask the right questions to clarify
Some travel is required (anticipate less than 20 days per year)
Self-motivated and able to work well independently and in a team environment
Strong communication and documentation skills

114

IT Engineer for Cisco Commerce Analytics Resume Examples & Samples

Strong expertise in Big Data Technologies like Cassandra, Spark, Hadoop and programming languages like Scala
Very strong UI skills to build highly intuitive dashboards and reports using UI frameworks like Polymer, Angular.js, Google Charts and D3 Charts is a must
Expertise in Java, J2EE, Web 2.0 technologies, Javascript, AJAX, JQuery, CSS, HTML5 and Apache
Having Data Science certification/any related course will be a big plus
Strong problem solving skills and technical aptitude
Experience using source code control (CVS, PVCS, JIT or SVN)

115

Cisco Capital Resume Examples & Samples

Point of contact for legal financing agreement preparation
Liaise with CSC cross functional teams (e.g. Sales, credit, pricing, legal), business partners and customers for deals details
Prepare all required standard and approved non-standard documents
Create deals in the lease/loan financing system
Input, update, and maintain information accuracy and integrity
Perform legal document due diligence
Ensure all approvals are collected (e.g. credit, pricing etc)
Ensure document completeness and accuracy (e.g. Master documents, transaction documents, collateral documents etc)
Ensure that all documents are prepared, sent, returned from and to customer in a timely manner
Check that all documents are signed and counter signed by appropriate parties in a timely manner
Ensure all executed documents are stored in legal document management system
Liaise with Sales, business partner and customers to resolve issues related to document preparation
Coordinate compliance request and provide support during internal review or external audit
Establish and maintain effective internal and external customer relationships
Support Partner Mgr and Client Services Mgr to resolve customer related issues
Participate/lead special projects, training, or development of processes & procedures as needed
Achieve ongoing personal/professional development goals
BS degree and 4 years of related experience or CPA/MBA and 2 years of related experience or 6 years of relevant experience
Leasing operations knowledge and experience, or relevant experience in commercial lending environment
Able to present, organize, and convey complex problems or issues within and across other functions and with client groups; partners with client groups in a team setting to provide business solutions
Effective interpersonal communication skills
Customer service and relationship management skills
Understands Cisco's business objectives and its impact on client group's processes and deliverables
Helps informally structure teams and tasks; may provide technical guidance across other functions and to client groups
Exercises judgment within generally defined practices and policies in selecting methods and techniques of obtaining solutions: making decisions using broad guidelines
Effective time management and prioritization abilities
Proficient in the use of MS Office suite of tools

116

Cisco Category Manager Resume Examples & Samples

Provide leadership to coworkers through coaching, feedback, development goals, and performance management
Own and maximize PCM – Partner Controllable Margin
Oversee the development of marketing plans for their product portfolio
Responsible for maximizing revenue, profit and vendor co-op for specific product category(s) through planning and marketing
Manage and interface with partners to develop or enhance the marketing of product(s) or product line(s)
Assess and understand competitive landscape and adjust direction as needed
Manage SKUs per product categories
Engage with Purchasing to help forecast sales, assist with promotional buy in opportunities with partners and communicate shifts in market pricing to help with buying decisions
Approve content for respective manufacturer ads
Create and maintain an annual business plan
Lead efforts to increase customer and account manager penetration for their category(s)
Up to 20% travel
Bachelor’s Degree in Business, Information Technology, Marketing or related field
5 years of product management, marketing, supply chain, or product management vendor finance experience
Prior experience coaching or mentoring others
Proven track record in product management/marketing a product line(s)
History of building and maintaining relationships
Strong conflict resolution skills with the ability to be persuasive
The ability to multitask effectively and see projects through from inception to completion
Previous experience managing others
7 years of product management, marketing, supply chain, or product management vendor finance experience
Experience in Business to Business marketplace

117

Cisco / Voip Team Lead Resume Examples & Samples

5 years of experience in designing, implementing, administering and monitoring enterprise multi-site Cisco UC environments
5 years’ experience in AT&T's long distance and toll-free network and features
5 years of experience in telephony dial plan design and call routing/control protocols such as SIP, H.323, ISDN PRI,FXO, FXS, POTS
Knowledge of converged voice/data communications, network systems, and client/server applications

118

Cisco UCX / UCM Administrator Resume Examples & Samples

Configure and Support Cisco VoIP Infrastructure
Develop and Execute project plans for Cisco VoIP hardware, configurations, IVR, VoiceMail
Cisco Wireless Support / Configuration
Cisco LAN Support – Switches
Configure and Support Windows VM Servers
Implement IT infrastructure projects based on vendor and in-house Systems Engineer designs
Cisco LAN Support / Configuration – Switches, AP’s, Desktop connectivity
Cisco VoIP- working with Cisco Telephony products – Cisco UCX / UCM 11.x – 3 to 5 years
Cisco Switching & Routing – 3 to 5 years
Cisco Wireless – Experience Preferred
Cisco ASA – VPN and Firewall – Experience Preferred
VMware – Experience Preferred - 2 years
Windows OS – Experience Preferred - 2 years
Microsoft CE – Experience Preferred
A+ Certification – Experience Preferred
Basic Project Management – Experience Preferred

119

Cisco Ccna Specialist Resume Examples & Samples

Must have 5+ years of experience
Excellent/Advanced understanding of Cisco Collaboration and Unified Communication portfolio: Cisco Unified Communications Manager; Cisco Unity Connection; Cisco Unified Contact Center Express, Cisco Contact Center Enterprise
Must have experience with Cisco Contact Center, both express and Enterprise – developing and maintaining applications, experience with UCCX scripting
Voice Gateways and Routers, Cisco Cube; SIP Gateways
Average or above knowledge in routing and switching in Cisco environment
Knowledge of the following protocols: SIP, MGCP, H.323, SCCP
Professional, structured and proactive approach
Outstanding communication and presentation skill with the ability to effectively communicate across multiple levels of the organization
Comprehensive approach to documentation and procedural development

120

Junior Level Cisco Voice Resume Examples & Samples

1+ year of VoIP Administration experience
1+ year of Cisco Telepresence Video Communication Server experience
Good understanding of networking
Candidates must be willing to work occasional nights and/or weekends

121

Cisco A-raleigh Resume Examples & Samples

35 words per minute typing speed
Experience of working on dual monitors
Ability to work on MS Excel at an advance level

122

Vmware Infrastructure Administrator With Cisco UCS Resume Examples & Samples

Bachelor's degree with 4 years of experience in Information Technology field. Additional years of relevant experience will be considered in lieu of a degree
Experience in Cisco UCS and HP hardware is a must have (candidates without Cisco UCS Blade Server or other Blade technology experience will not be considered)
Minimum 2 years’ experience administering and optimizing VMware ESX in a corporate data center environment while supporting hundreds of virtual servers and applications
Experience in optimizing VMware for utilization of SAN storage
Experience in configuring VMware clusters for ease of management, support of data bases, UNIX and Windows OS
Experience in designing VMware environments to scale to customer demands
Experience supporting VMware Horizon (VDI) solutions
Deep knowledge of ESX 5.x., including VMware Horizon 5.x
VMware certification
Experience with VMware Horizon 7.x with App Volumes a major plus
Nexus 1000v experience
Tiering Experience in production
Overall Data Center Transformation from Old HW to New HW/Blades/SW
EMC VMAX & VNX design, deployment, operation and maintenance hands on experience
VMware Horizon View design, deployment, operation and maintenance hands on experience
VMware Site Recovery Manager experience

123

Cisco Administrator Resume Examples & Samples

Works with the third party vendors or Cisco support to diagnose and trouble shoot system performance issues or requested system changes
Provide Support and training for VoIP applications such as call centre, attendant console and Cisco Jabber. Supports moves, adds and changes
System administration for our current MDM solution. BlackBerry unified endpoint management. This will include creating new policies and procedures in the MDM and testing them on all types mobile devices

124

Cisco TMS Resume Examples & Samples

Provide thought leadership for Conferencing solutions
Understand risk posture of end to end Conferencing technology solutions and prioritize remediation activities across infrastructure and application support teams
Develop and promote adoption of highly scalable, Video and Conferencing architecture standards, identify and remediate single points of failure in the infrastructure/application design
Partnering with CATE teams to influence application modernization and maturing of these Service Catalog items
Lead business sector specific service improvement plans to address deficiencies in technology solutions and operational processes including incident, change, problem and event management
Collaborate with architects, engineering, client managers, project managers, applications and infrastructure teams to drive emerging technology standards to industry best practices
Develop relationships with key customers to identify emerging needs
12+ years’ experience in Technology
5+ years with Cisco TMS, Cisco VCS and US infrastructure, & Cisco CUCM
2+ years Next generation Video conferencing & Qumu Video streaming
2+ years Adobe Media streaming services
5+ years Audio Conferencing products (BT and PGI integration
3+ Years delivering Multi-million dollar, global innovative projects
5+ years managing a global 24x7 level 3 operational team
Demonstrated work history of partnering with leadership, matrix reporting, and presentation
Demonstrated work history as a leader in visual communications and multimedia

125

Senior Product Manager With Cisco Umbrella Resume Examples & Samples

Structure effective experimentation frameworks for A/B testing feature impact on key metrics and doing cohort analysis
Produce case studies, white papers, presentations, and other materials to help evangelize the product
Ultimately, be awesome at understanding what and how to build things people need even if they don't know it yet

126

Optics Quality Operations Manager for Cisco TMG Resume Examples & Samples

Act as a point of contact for addressing technical field escalations on TMG products
Provide direction and techniques to customer support engineers and failure analysis (FA) teams on how to reproduce and troubleshoot field failures for complex and intermittent problems
Perform detailed review of failure symptoms and RMA data analysis to identify systemic field problems early on and implement containment measures in a timely manner
Lead off-shore FA teams and review and approve FA reports for all field failures
Work with cross functional teams outside of TMG and across other business units to resolve field problems caused by interaction issues between TMG products and host chassis
Initiate and execute strategies for continuous improvement of product quality and reliability
Work with cross functional teams to define qualification methods, test strategies, debugging and failure analysis techniques for new products
Ability to manage multiple complex projects and driving cross-functional teams (including manufacturing, test and quality, Cisco switching and routing Engineering, and engineering teams of Cisco suppliers/partners) to identify, root cause, contain and correct systemic failures on pluggable transceivers
Strong hardware and software troubleshooting skills
Fundamental understanding of analog and digital electronics, fiber optics, opto-electronics and switching and routing technologies
Experience with qualification process of optical transceivers and test methodologies. Knowledge of reliability standards for printed circuit boards, electronic components, optoelectronic devices and modules
Fundamental knowledge and experience with a wide variety of testing and test methods for optical modules individually and in systems is required to assess which tests are required & relevant to issues, to assist and guide other teams with testing
Knowledge of IEEE 803.2 standards and MSA requirements for pluggable transceivers
Lab experience with optical test measurements and high speed traffic tests
8-10 years of experience in job offered, Test Engineer, Engineer, or related occupation
Bachelor degree in Engineering Physics, Applied Science, Physics, Optics, Engineering, or related field experience. Masters degree desired

127

Sales Team Leader, Cisco Capital Resume Examples & Samples

Achieve business goals by meeting and exceeding sales quotas, managing linearity, and maintaining forecast accuracy,
Grow ongoing Cisco Capital customer base,
Leading, coaching and grooming a team of Financial Sales and Marketing professionals, the candidate will be responsible for supporting a business with annual financing volumes of approximately USD150 million with a market opportunity to grow it to $300m in the coming years,
Meet with customers to negotiate pricing, documentation and deal structuring,
Work with Cisco Capital credit, legal, pricing, & operation to ensure highest ethical standards are met,
Create, maintain and expand Executive level relationships with Cisco Channel Partners, Cisco Partner Organization and Marketing Executives
Drive annual contra negotiations within Cisco, engaging heavily and gathering support from Partner Organization Executives and Cisco Finance with detailed business justification and business case preparation
Drive high financing attach rates and new financing offers adoption by Cisco Channel Partners
Presenting financing sales strategies/products/programmes with Channel Partner CXO’s in order to drive up financing attach rates
Be able to influence key decisions within the Cisco Partner Organization and effectively execute business strategies
Engage/recruit new partners (resellers, service providers, distributors, and influencers) to offer financing as part of their sales strategies
Develop and deliver training to partner sales forces in conjunction with Cisco Systems
Organize end customer seminars in conjunction with partners
Jointly develop targets, conduct pipeline reviews, and drive financing volumes in concert with Cisco channel partners
Clearly communicate company vision, go-to-market strategy and execution plan with team
Act as role model to team; reinforcing Cisco culture and implementing best practices
Build a collaborative culture amongst sales and the cross functional teams (Credit, Operations, Legal etc.)
Develop innovative approaches that enhance collaboration with partners and employees
Create a culture of excellence in an environment of collaboration and open communication

128

Trainee Mex-cisco / IP Resume Examples & Samples

Support project activities
Technical and business orientation
Global mindset, relocate globally & multi-culturally High performance, achievement orientation

129

Cisco Unified Voice Associate Resume Examples & Samples

An active TS/SCI clearance with a Counter-Intelligence (CI) polygraph
3+ years of demonstrated knowledge of network topologies, routers and switches, network protocols, firewalls, networking security solutions, network/systems monitoring tools, network modeling and simulation
Strong experience in routing and switching as well as voice and video environments
Understanding of Nexus series switches and NX-OS
Familiarity with Cisco Call Manager, Cisco Unity, Cisco TMS, Cisco ACS, and the Solarwinds Management Tool
Familiarity with Cisco images, hardware installation, and upgrades. Cisco switch, router, and firewall configuration, maintenance, and troubleshooting
Familiarity with Microsoft Visio and managing network diagrams
The Cisco Certified Network Associate and the CompTIA Security+CE or higher certifications. The preferred candidate would have the Cisco CCNA Collaboration certification

130

Cisco Cucm Specialist Resume Examples & Samples

Demonstrable experience designing, deploying and supporting Unified Communication solutions which include Cisco Voice best practices, disaster recovery, dial plan development and reporting
Supporting Cisco Contact Center in a call center environment
Experience with Cisco Video; supporting Tandberg units
Router LAN/WAN circuits; PRI, SIP, MPLS, T3, FXO, FXS
Efficient and productive with good time management skills
Comprehensive understanding of project and program management techniques and can communicate well with key stakeholders; team player
Demonstrates a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality
Working knowledge of Jabber, Presence and WebEx is highly desired
Cisco CCNA Required; CCVP or CCNP (Voice) preferred
5+ Years of CUCM experience

131

Head of Cisco Hosted Voice Resume Examples & Samples

Developing the GTM strategy for the platform Cisco HCS
Engaging with lines of business and functions within Capita to ensure processes and procedures to support the GTM are agreed and aligned
Ensuring teams supporting the platform maintain accurate documentation (LLDs)
Maintaining & Managing the P&L for the profit centre Cisco HCS
Reporting and Forecasting – pipeline and Capex
Vendor alignment to capture, latest releases, updates, pricing and technology roadmaps
Pre-sales and Sales training on the platform capabilities
Governance and support of pre-sales and high level designs
Maintaining the roadmap on future enhancements and features aligned to business growth
Working closely with the Sales Managers and Bid Managers to govern the business aligned to the sales strategy
Thought leadership within the market
Development of the collaboration portfolio, around Cisco, Microsoft, Avaya
Product Manager responsibilities, specifically on Coloration technologies, (Cisco HCS essential)
Pre-sales / Consultant experience on supporting sales and marketing
Financial modelling, planning and reporting
Customer presentation skills at CXO level
Wider understanding of communications technology and enterprise services
Experience of Service Architecture and working in outsourced managed service environments

132

Cisco Utsav Resume Examples & Samples

Responsible for delivering Cisco Technical Services in the area of Solutions, which includes Advisory, Planning, Design, Implementation, Release Management, Capacity Management and Optimization services, to large Enterprise and Service Provider environments
Assists in the design, integration, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the Unified Cisco Contact Center Enterprise (UCCE) Solution
Leverages consultative approaches in building relationships with SMEs, both internal and external, to develop solutions
Configure/troubleshoot in a Cisco CUCM, UCCE solution
Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems; may be required to work off hours to support issue resolution or system upgrades
Works on problems of diverse scope where analysis requires evaluation of identifiable factors affecting call routing, queues
Ensure that requirements for high availability are in place for the Cisco; Plans capacity needs; Manages design changes
Reviews or presents technology solutions to working teams, suppliers, and customers
Keep up-to-date on relevant competitive solutions, products and services
Delivers migration plans and site roll outs with a thorough understanding on networked applications and related dependencies
Identify design requirements and recommendations for capacity, technical currency and future direction
Forecast and recommend short- and long-term strategies; lead implementation of those strategies
Plan network hardware and software upgrades in accordance with Lifecycle Management goals
Information Technology Infrastructure Library (ITIL) framework, with focus on Availability management, Release management, and Change Management
Process Improvement identification/execution (e.g., optimization, proactive, innovation)
The ability to work well as a team for the ultimate success of our customers

133

Cisco Meraki Engineer Resume Examples & Samples

Develop and maintain enterprise configuration as it pertains to MDM within our client
Work directly with Cisco Meraki Engineering to resolve issues related to MDM
Develop and maintain a Knowledge Management portal pertaining to MDM within our client
Provide asset management of our client end user devices utilizing MDM
Provide configuration management of our client end user devices utilizing MDM
Member of our client Configuration Contol Board (CCB)
Provide regular reports to the government on MDM related data
Provide training (as required) on MDM to our client government personnel
Create/design deployment guides/turorials for our client MDM end users
Research and resolve MDM issues reported by our client
Be a subject matter expert on Cisco Meraki MDM
10+ years of enterprise network design and engineering
Understanding of OS-level operation of Mac OS X, Windows, iOS, and Android
Superb project management, follow-through, and problem-solving/troubleshooting skills
Subject Matter Expert level experience working with MDM solutions for iOS/OSX/Android
Extensive knowledge and hands-on experience with Cisco network monitoring tools
Experience with LDAP and Apple Profile Manager, and Apple Configurator
Experience with Apple Device Enrollment Program and Volume Purchase Program
Familiarity with Windows Imaging and OS Deployment Solutions
Must be able to effectively work well with others
Strong organizational skills with the ability to multi-task and set priorities
Bachelor or Master’s degree in Computer Science, Computer Engineering

134

Cisco Service Request Administrator Resume Examples & Samples

Review CSE backlog looking for cases requiring follow up with customer
Re-queue cases as needed or as described in SRA work instructions
Schedule dispatch cases as needed or as described in SRA work instructions
Initiate case closure procedures (aka three strike rule)
Manage cases on hold and determining if change in status is appropriate
Consolidate customer response to CSE
Keep Service Request updated with progress and/or findings
Handle escalations
Strong customer-first mindset with high sense of ownership
Ability to ask clarifying questions as needed to fully understand customer query
Positive can-do attitude and passion to satisfy customer needs at first contact
Strong customer service focus and soft skills; active listening/reading, sympathy
Strong communication skills; ask when in doubt, explain clearly and set right expectation
Verbal and written English fluency
Good Planning and Organization skills
Be confident, resilient and committed, with a highly developed team spirit
Basic computer skills including web navigation - searching and conducting research on behalf of a caller
Ability to quickly learn and absorb new concepts, terms and vocabulary
Ability to use clear/good judgment

135

Cisco ACS Analyst Resume Examples & Samples

Play very exciting and major roles in technology implementations such as internal and external New Gen Firewalls policy, IDS, IPS, VPN, SSL and encryptions, WAF, Proxies, OWASP, DNS, Web and Email protection, Anti-virus, anti-malware detection (AMD), event, file and DB login and monitoring (SIEM), Authentication and Authorization, Privilege Access Management (PAM), Mutifactor Authentication (MFA), Active Directory, Vulnerability Managemtn, CMDB, DMZ, Data Leakage protection (DLP), and DC network and virtualization segmentation (subnet and VLAN)
Must have hands-on experience in installation and configurations of one or more of IT security applications and tools, network and encryption protection under virtualized (VMWare) environment including operating systems (Window, Linux, Unix), databases (SQL, Oracle)
Candidate must have experience in one or more of tools as Imperva FW, new generation firewalls (NGFW) such as Forcepoints and Cisco Firepower
Symantec DLP, Encryptions, Fireye AMD, Tenable Internal/external Scanning, Splunk, LogRythm, NNT, RSAM, CA IDM/PAM, Cisco and Forcepoint FW products and any other tools that help to implement various information security controls processes and procedures
Required to be highly motivated, independent and has ability plan their activities, work with vendor and highly skilled operations and other security members of the team

136

CX & Collaborations Cisco IPT Engineer Resume Examples & Samples

Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements
Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail
Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures
Perform the necessary hand over procedures in cases where shift work is required
Produce breach and other reports to identify failures and short-comings
IT related degree or minimum of 5 years IT experience configuring, installing and troubleshooting network and Cisco Telephony equipment
A formal Cisco qualification is advantageous in the following technologies, CCNP Voice, CCDP or CCIP, including certifications in UCCX, Finesse & ARC
Hands on, in-depth experience in prepping, configuration, installation, troubleshooting of Cisco product range
Previous Telephony experience in other vendors such as Oracle SBC, Mitel ETC will be advantageous
Working experience & an understanding the following Technologies
Routing and switching – LAN, WAN, VLANs, Layer 2 and 3, QoS
Wireless LANs’ and Authentication mechanisms
IPT solutions, SIP
VOIP and Session Border Controller solutions
Network optimisation devices
Have the ability to spec, install, configure and mentor junior resources on Cisco Call Manager, UCCX, Arc, Jabber, Spark & Finesse

137

Cisco Telephony Architect Resume Examples & Samples

Upgrading current CUCM platforms
Strongly involved in the large Migration from Avaya to Cisco
Helping move current systems from primary Data Center to backup/colo data center
Encryption/ protecting voice data and ensuring voice traffic is encrypted

138

Cisco Telephony Architect Resume Examples & Samples

Helping move current systems from primary Data Center to a secondary data center
Avaya to Cisco telephony migration
Project work
Tier 3 troubleshooting

139

Cisco Solutions Architect Resume Examples & Samples

*PreSales Cisco Solutions Design Architect CCNA CCNP CCVP CCDP CCDE CCIE UCS Unified Communications Systems. Netformx Juniper HP Dell Force 10 Avaya Nortel Data SOW Statement of Work RFPs Request for Proposal Enterprise Consulting***
Work with the PreSalesteam, understand the sales opportunity requirements and provide technical solutions that will meet the requirements
Provide proposal, (SOW) Statement of Work and (RFPs) Request for Proposal technical writing
Provide and analyze designs to insure their accuracy and that it is the most effective design in meeting the needs
Be knowledgeable of the latest technology and how it benefits the customer
Maintain effective communications with the sales organization so that they are aware of the solutions and reasonably informed of the solution details and their benefits
Communicate proactively and effectively with customers. Conduct product and technical demonstrations. Provide training, webinars, whitepapers as necessary to establish Cerium as the technology leader in the given area
Provide internal training as necessary to sales and the technical organization on solutions of interest in the market
Research and provide technical design solutions to resolve customer issues or questions
Additional professional or expert certifications desirable (CCVP, CCDP, CCDE, CCIE)
Experience with Netformx design tools a plus but not required

140

Senior Category Manager, Cisco Resume Examples & Samples

Responsible for over $2B in revenue
Own and maximize PCM – Partner Controllable Margin for assigned categories - responsible for over $300M in PCM
Manages, directs and leads multiple top 10 partners in impact to the business
Attends executive meetings and special projects as requested by Sr. Leadership
Provide direction to Category Managers and partner with them to properly onboard them
Establish pricing strategies, monitors competitive activity, oversees product information and identifies customer needs
Responsible for the creation of customer offers
Own the customer experience on cdw(g).com for responsible product categories and partners
Responsible for maximizing revenue, profit and vendor co-op for specific product category(s) through strategic planning and marketing
Lead, manage and interface with partners to develop or enhance the marketing of product(s) or product line(s)
Lead and direct merchandising activities
Oversee and direct plays and programs on the Portfolio Management team within Marketing
Assess and understand competitive landscape and adjust strategies as needed
Lead a team that manages SKUs per product categories
Identify emerging technologies and industry trends within the category and adjust the plan accordingly
Lead, performance manage, and develop coworkers, building a strong talent pool that allows for succession planning
Act as an escalation point and liaison between the vendor and CDW
Lead and engage with Purchasing to help forecast sales, assist with promotional buy in opportunities with partners and communicate shifts in market pricing to help with buying decisions
Lead PPM Manager communication meetings monthly
Communicate best practices across PPM
Approve content for respective manufacturer ads as needed
Create, maintain and execute an annual business plan
15% travel
7 years progressive product management or marketing experience
5 years experience in a leadership role
Strong cross-functional team skills
Strong strategic and executional leader
Demonstrated financial and analytical skills
Excellent verbal and written communication skills with the ability to effectively interact with stakeholders at al levels
History of building and maintaining productive working relationships
Strong conflict resolution skills with the ability to be persuasive and hold partners and coworkers accountable
Demonstrated ability to master a product portfolio

141

Cisco Voice Analyst Resume Examples & Samples

Hands on experience with Cisco/Avaya Voice technologies with 3+ years of related experience in IT industry
Proficient with technologies such as Cisco Communications Manager, Cisco Bulk Administration, Multi Services, Gateways, Cisco Unity Connection, Jabber, Cisco Presence, SME, Virtualization etc
Flexibility in working hours as some migrations will require weekend and after hours’ work
Operational disciplines with regards to systems management, change management, etc.)
Candidates should complete ownership of the incident with regards to the engagement with client and stakeholders

142

Cisco Voice Operations Analyst Resume Examples & Samples

Able to work rotating shifts for 24/7 coverage
Ability to grasp complex design concepts quickly and be able to provide the right solutions to the clients
Basic to intermediate knowledge on ITIL processes

143

Cisco Ise Resume Examples & Samples

) Cisco ISE/Network Access Control
) Cisco Route/Swtich
) LAN/WAN/WLAN
Provide level 2/3 support for ISE related issues , including off-shift and weekend support functions
Escalating and Engaging with L4 vendor support teams
Engaging across other GIS infrastructure domains to address level 2/3 ISE support issues (e.g. PKI, Server, Load Balancer, WAN, Web Acceleration, Security, AnyConnect)
Monitoring and alert management of all components related to the ISE solution (VNOC)
Ongoing maintenance and support of solution components (e.g. patching, upgrades, capacity reviews, lifecycle management)
Ongoing moves, adds, changes to ISE solution (e.g. new device profiles)
Hardware replacement management
Monitoring and running ISE reports
Managing administrative access controls
Managing of switch configuration templates
Perform implementation and integration tasks for medium to large, complex projects
Documentation of configurations and changes
Cisco ACS RADIUS and TACACS experience
Cisco Prime and MSE experience
Solid experience configuring, deploying, installing, and troubleshooting Cisco routers, switches and WLAN components in a medium to large business

144

Senior Cisco UC Resume Examples & Samples

Delivering projects through Statements of Work transactions on time and under budget
Lead discovery meetings and participate in detailed design whiteboard sessions
Defines design requirements and articulates the designed solution to the client
Validates architecture
Maximize customer loyalty through highly effective communication, precise work, exacting deliverable standards, and exceeding expectations during every phase of engagement
Work parallel with Project Leaders, Coordinators, and Management in developing and delivering project documentation and UC training's as per the defined project deliverables
A minimum of 5 years progressive work experience with Cisco Unified Communications product suite including, but not limited to
Cisco HCS (Hosted Collaboration Solution) CUCDM
Cisco Unified Presence
Cisco Unified Contact Center Express
Cisco Voice Gateways (PRI, CAS, FXO, FXS)
Cisco Unified CUBE
Must be able to work well with other team members in a collaborative fashion, fostering learning and knowledge sharing to complete customer projects and equally be able to work solo with limited supervision and project oversight
Must have “hands-on” technical expertise
Excellent customer facing skills
Cisco CCNP – Voice mandatory, CCIE –Collaboration preferred
Bachelors Degree or equivalent experience and/or military experience
Specific subject matter expert level (SME) experience within some (but not necessarily all) of the following UC technologies

145

Cisco IT Telecom Administrator Resume Examples & Samples

Enablement of customer focused voice, fax and contact center solutions for our internal customers and their external customers
Monitor and control budget of assigned projects, potential to execute $1M or larger in some cases
Work with specification, re-use and partner with the project management and leadership team to control fiscal performance of projects and accountable environments
Provide expert guidance to the business and technology leadership team on current and future environments
Provide consultation on how to best leverage existing investments to grow D+H’s business portfolio specifically in the areas of Contact Centre, Fax Service, Enterprise Voice, and Collaboration products
Influence and mentor peers in the Telecom ICT group as well as other teams on your areas of expertise, and experience
Provide growth support for engineering and level 2 support teams to help develop our maturing team
Understand and manage owned risks in your accountable environments and assigned projects
Ensure corporate security, DR and resiliency standards are maintained and supported in existing and new environments
1-3 years’ experience in a service/support or technical delivery role for IP PBX solutions, CISCO UCCE / CVP Solution Architecture and Integration Design
Demonstrated understanding of supporting Call Center Operations
2+ years’ experience in LAN, WAN or data communications environment
Must be flexible to work shift work. Afternoon shift is a must
College diploma or Bachelor degree in field of Computer Science or Electrical Engineering
Cisco CCVP Certification would be an asset
Excellent written and verbal skills with proven ability to effectively present to Executive-level
Understanding of IP telephony (eg. CTI, IVR, PBX, ACD) and its integration with applications
Understanding of call recording, IP Fax services and Collaboration productions (EG: SocialMiner, EIM / WIM, Lync, RightFax, Witness Impact 360)
Self-reliant, good problem solver, results oriented
Strong attention to detail with a demonstrated ability to deliver medium to large project results, and ongoing system stability

146

CSR / Analyst Cisco Resume Examples & Samples

Be able to create, edit, proofread and finalize all written communications including e-mails, memos, reports, etc
Be detail oriented and able to organize and prioritize numerous tasks and complete them under the required time constraints that may frequently require hours extending beyond the normal work schedule; requires a high level of mental effort and concentration due to volume and fast-paced environment
Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
Ability to determine situational needs and provide appropriate solutions
Comfortable dealing with Ambiguity
Experience and proficiency with Adobe Acrobat and Microsoft Office, including Outlook, Word, and Excel
Provides due diligence and conflicts research assistance to research and library staff across practice areas in a timely and effective manner using various resources
Responds quickly and effectively to time sensitive requests
Communicate effectively with internal and external clients
Where applicable, provide in-depth analysis and summarization of results
Documents best practices and workflow - requiring strong writing skills
Utilizes administrative tools to manage workflow, package results and bills time to client/matters as appropriate
Maintains and expands working knowledge of online database resources, print resources and other legal and business research resources as appropriate
Bachelors degree required, Juris Doctorate degree is preferred
A minimum of two years' experience of legal research, conflicts, or background investigations
Experience in a large law firm or comparable corporate environment preferred
Demonstrated analytical and problem solving skills, including the ability to recognize ambiguous or inconspicuous patterns
Clear, crisp and proactive documentation of operational procedures required to tackle known risk related patterns
Prior knowledge of fraud and risk investigations
Advanced knowledge of legal and business electronic resources and databases, including Lexis Diligence, TLO, Hoovers, FINRA Broker Check etc. is preferred but not required
Advanced knowledge of research and retrieval strategies
Must be able to work independently with a high degree of accuracy and professionalism
Ability to deal with stress associated with time-sensitive workload
Must adhere to all work policies, procedures, instructions and maintain strict confidentiality of all information while achieving a high quality work product
Willingness to work outside of the "standard" work day when urgent situations arise

147

Cisco Voice Operations Lead Resume Examples & Samples

IP Telephony protocols like SIP, H323, MGCP, RTP, RTCP, VXML, Avaya Session Manager, Avaya Aura, H248 Gateways, CMS, Call Routing and different Codecs
Familiarity with Oracle applications
Working knowledge on Monitoring Tools such as RTMT, Prognosis, Clarus, etc
Solid Communication Skills (Written/Verbal/Presentation). Solid team player
Ability to troubleshoot implementation problems during migrations

148

Cisco Incubator Program Resume Examples & Samples

Build a professional network and be engaged in a multi-cultural environment
Learn more about Cisco TAC and Technical Services functions
Gain valuable technology insights through dedicated Seminars and Webinars
Receive coaching and increase your professional English language proficiency
Grow your readiness to land a job at IBM Sofia Cisco TAC while having fun
3rd or 4th year of studies at the university
Fluency in English – both written and spoken
Excellent skills in MS Office (Excel, Word, Power Point)
Willingness to learn and work in a team
Understanding of networking - TCP/IP, routing, switching, firewalls
Understanding of network security principles
Cisco certification(s)

149

Technical Leader.software Engineering Development.cisco Resume Examples & Samples

Network and multithread programming
Excellent hands-on working experience in L2/L3 and L4 Protocols
Should be a good lead and team player and able to mentor engineers
Scalability, performance analysis and optimization

150

Software Engineer Cisco Engineering Resume Examples & Samples

Experience with Linux, Kernel Programming and open source technologies
Prior exposure to virtualization technologies and hypervisors (KVM, Xen, VMWare) is a plus
Good hands-on working experience in L2/L3 and L4 Protocols
Able to work independently
Should be a good team player
Good experience in C programming language
Experience in Linux/Unix and system software
Experience/coursework in advanced data structures and algorithms, operating systems and network protocols
BSEE/CS or equivalent is required, MSEE/CS is preferred

151

Product Manager With Cisco Umbrella Resume Examples & Samples

Work directly with customers to understand their problems and requirements
Identify and present innovative and creative product solutions
Conduct market analysis, competitive analysis and product strategy
Gather and synthesize requirements to define compelling product
Broker and facilitate product decisions cross functionally
Balance business and user needs with technical constraints - discover the true requirements underlying feature requests, recommending alternative approaches, and lead and inspire engineering efforts to meet objectives
Validate requirements and resulting product with customers to ensure success
Maintain strong understanding of relevant technologies, contribute as a thought leader in the security industry

152

PL / SQL Software Engineer Cisco Jasper Resume Examples & Samples

Identifying and resolving anomalies during test on various software and system-level platforms
Participating in technical reviews of software products
Working with software development peers, subject matter experts, and wireless engineers
Proving on-call diagnostic/troubleshooting support for features developed
Some travel required to visit onsite team members in US. Trips to include technical support of features developed and providing support to test of developed products in the Jasper operating environment
Minimum 7 years of software engineering experience
Minimum 3+ years of Java programming experience (work experience of Spring & Hibernate Framework a plus)
Minimum 3+ years of Oracle PL/SQL programming experience
Experience working with small teams in an agile development environment
Experience of working with remote workers in different time zones
Excellent communication skills for peer-to-peer and peer-to-leadership communication
Availability and capability to provide on-call diagnostic/troubleshooting support for features developed

153

Marketing Automation Analyst With Cisco Umbrella Resume Examples & Samples

Maintain the lead scoring, routing, global preference center, demand gen waterfall and BDR flows in Marketo and Salesforce
Collaborate with Marketing Operations to ensure the quality of campaigns, program setup, smartlist logic, etc
Continuously improve the way Marketing technologies integrate, looking for opportunities to improve processes
Maintain the Marketo lead database segmentation and configuration, and the sync to Salesforce
Provide chat, incident/ticket based technical and functional support to end users of SFDC and related upstream and downstream integrated systems on a daily basis
Implementation and maintenance of Salesforce customizations including custom fields, objects, layouts, workflows, process builder and validation rules
Document relevant support requests and solution provided
Participate in the planning and analysis of business requirements for system changes and enhancements
Monitor the overall marketing system health and pro-actively engage the systems team in solving any maintenance or system administrative issues
2+ years experience in marketing operations, automation and/or demand generation
2+ years experience using Marketo or similar marketing automation platforms (Eloqua, Pardot, Hubspot, etc)
Knowledge of various marketing technologies including Bizible, Uberflip, Unbounce, Reachforce, etc
Proficiency with Salesforce.com including understanding of salesforce object model,layouts, workflows, and validation rules
Marketo Certified Expert

154

Technical Marketing Engineer With Cisco Umbrella Resume Examples & Samples

Engaging, charismatic presenter who's comfortable in front of audiences of all sizes and with both technical and non-technical buyers including C-level executives
Technically-savvy to set up demo/lab environments in various cloud, network and endpoint architectures
Keen ability to translate complex ideas into various mediums for effective consumption with a strong attention to detail
Knows how to build strong relationships with Sales & Marketing teams to contribute to revenue and retention goals

155

Product Operations Manager With Cisco Umbrella Resume Examples & Samples

Ability to think independently and drive projects
Results oriented with ability to identify issues and solve problems
Organized and process oriented, with attention to detail
Project management experience a plus
Posses technical acumen and the ability to translate business needs into system requirements. Business analyst experience a plus
A team player with the ability to work cross functionally with both technical and non-technical audiences
3-5 years work experience in a technical business environment

156

Cisco Data Center Engineer Resume Examples & Samples

BA/BS degree or University degree equivalent
CCNP (R&S or Service Provider) - REQUIRED
6+ years’ experience in internetworking implementing and/or troubleshooting (BGP,OSPF,ISIS,MPLS) in large-scale Service Provider environment
Strong Knowledge in following areas: BGP, MPLS, Multicast, LAN Switching, IOS-XR
Hands-on experience with 7600, Nexus and IOS-XR/ASR9K performing system upgrades & configuration (REQUIRED)
Must have excellent written, oral communication and listening skills
Provides onsite (100%) consulting and deployment support at client location
Perform analysis and diagnosis of network problems & designs
Provides maintenance window support for upgrades or troubleshooting
On-site NCE supporting Cisco 7600 decomm and replacement with ASR9K/Nexus6K/Juniper MX960
NCE to provide deployment planning support and engineering/maintenance support with the Customer Engineering Team
*If interested, please send resumes to bvanskiver@apexsystemsinc.com***

157

Cisco Sales Associate Resume Examples & Samples

Provide answers to pre-sales technical questions for distribution account managers and customers
Stimulate reps to quote the manufacturer more frequently
Manage bid requests through the manufacturer bid system
Follow up on quotes and bid opportunities
Promote the use of manufacturer and distribution tools including online training, bid desk, trade-in programs, value-add promotions and other sales incentive programs
Provide regular feedback on effectiveness of tools
Submit weekly/monthly reports on the state of the business
Conduct training for reps on Client products
Conduct manufacturer events, floor days and table tops
Increase overall Client brand awareness
Retire quota via assigned Partner Account Managers
Responsible for supporting a dedicated office located in Tempe, AZ
Two or more years channel sales experience
A year or more experience conducting group presentations or training
Solid understanding of distribution and the ability to learn quickly
Time management and organization skills
College degree in business or a related field, or equivalent work experience
All applicants must apply online, or send your resume to recruiting@dassharedservices.com
If selected, you may be asked to complete a video interview and must have access to a computer or device with a webcam
If offered employment with MarketStar, all new hires must pass a pre-employment background check and drug screen

158

Senior Cisco Call Control Engineer Resume Examples & Samples

Create and maintain customer facing technical standards pages, documents, policies and procedures
Perform detailed complex designs for new hardware, systems, applications and services
Drive innovation and technology to meet business needs and strategic advantage
Review architectures and designs for compliance with technical strategy and security standards
Act as subject matter expert as needed in areas of specialization or expertise
Develop and evangelize technical vision and help define product direction
Provide direction and mentoring to other members of staff (engineers, development, management, etc.) to ensure consistent strategic direction
Experience in designing and implementing advanced technology architectures
Cisco UC Products

159

Cisco Contact Center Engineer Resume Examples & Samples

Provide voice infrastructure support & implementation for the NYU Langone Medical Center’s Cisco Contact Center Express environment
Engineer and optimize Contact Center routing environment, including call ICM, CUSP, and CVP
Provide Engineering support to UC applications including call manager, unity connection, IM&P, Webex, and TelePresence
Update technical documents and procedures
Mentor other engineers and provide escalation support to the support team
Work closely with business partners on telephony related projects and initiatives
4+ years experience in Cisco voice/data communications
Expert level proficiency in Cisco call center technologies such as Cisco ICM, Cisco CVP platforms and Contact Center scripting
Strong Experience in scripting and IVR development
Experience with complex call center environments
Strong experience in call flow design and development in Cisco UC environments
Background in VoIP Telephony, Cisco Call Manager, Cisco Unity Voicemail, Jabber, and Webex
Strong knowledge and experience in dial plan designs and implementation
Strong experience in Cisco Gateway and Gatekeeper configurations and administration
Experience with SIP and PRI circuits
Knowledge and experience of Cisco IOS Cisco gateways to include Cisco 29XX, 39XX and 44XX
Strong problem solving and analytic skills to isolate problems, recommend solutions and implementation of solutions
Provide knowledge transfer to peer engineering teammates
Excellent computer skills in Word, Excel, Presentation, Project and Visio
Excellent people skills with the ability to handle difficult personnel situations
Ability to establish and define automated system installation/configuration procedures
Ability to create System Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure
Excellent analytical skills and the ability to apply them towards the investigation of existing installations
Ability to establish performance models and validation techniques
Must be able to communicate effectively with technical and non-technical audiences
Should have an understanding of current industry trends and their advantages with the ability to right fit into an existing environment
Experience in a large enterprise contact center environment
Voice experience within healthcare or financial services industry is a plus
CCVP certifications a plus
Must be a self-starter with the ability to work independently and in a collaborative team environment

160

Principal Field Solution Architect Cisco Securityat CDW Careers Resume Examples & Samples

Provide technical pre-sales support of Security related opportunities across defined geography and verticals within State and Local Government and Education (SLED)
Work with CDW partners to design and present Security Solutions, including BOM and SOW generation that satisfy customer requirements
Work with K-12 and Higher Education organizations utilizing a significant understanding of state and federal compliance regulations and security best practices
Seven-year minimum technical security pre-sales or technical architecting experience
At least 5 years of solid networking experience focused in Security, R/S, DC Switching
CCIE in Security or Equivalent
Other Industry Technical Security Certifications or Equivalent Technical Expertise and Years of Experience
Defense Directive 8570 (DoDD 8570), CISSP, CISA and/or CISM security certifications
Have a current OPM or DoD Top Secret Clearance with a Current SSBI
Multi-vendor security platform knowledge
Knowledge of DoD and Civilian Programs and standards such as FISMA, DFARS, 800-171, JRSS and NIST risk management frameworks

161

Technical Lead-cisco Networkat CDW Careers Resume Examples & Samples

RESPONSIBILITY FOR DELIGHTING CUSTOMERS - The CDW Professional Services Engagement Methodology is a project framework for delighting customers. Technical Leads can act as lead engineers on projects or in an advisory role -
Seven to ten years of large - scale, enterprise - class planning, design, implementation and support experience
At least 6 months of CDW Engineering experience
Advanced level technical certifications or equivalent
Project oversight responsibilities, management and technical leadership and Engineer mentoring experience preferred

162

Cisco Alliance Manager Resume Examples & Samples

Demonstrable comprehensive experience in working with Cisco
Comprehensive experience from a role which included Relationship Management
Demonstrable commercial acumen understanding elements such as business financials
Understanding of general partner programmes and the benefit of these to Dimension Data
Strong and demonstrable negotiation skills and experience from a previous role requiring ongoing negotiation skills
Understanding of back-office functions and processes such as procurement
Excellent people and leadership skills

163

Cisco Voice & Call Centre Engineer Resume Examples & Samples

CCNP-Collaboration (experience)
Demonstrable communication and people skills, with an ability, capacity and skill to perceive, access and manage the emotions of one's self, or others, and or groups
Ability to communicate effectively with all levels of IT staff as well as other departments on issues of varying complexity; good judgment and flexibility in response
Lead or contribute to the technical delivery of projects, that include Design, configuration and installation of technical solutions that meet business expectations
Create and maintain project related documentation, ensuring that accurate information is always available to other colleagues
Develop knowledge in a specific technology area, to become a trusted advisor in that field
Provide mentoring, support and leadership to other teams and individuals within the organization

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