Collaboration Engineer Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the collaboration engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

E Murphy

Elda

Murphy

2263 Schroeder Fields

Dallas

+1 (555) 656 8566

2263 Schroeder Fields

Dallas

Phone

p +1 (555) 656 8566

Experience Experience

Detroit, MI

Collaboration Engineer

Detroit, MI

O'Kon-Pfeffer

Detroit, MI

Collaboration Engineer

Develop and execute scripting as a way to improve or enhance systems or subsystem operational efficiency
Working with Presidio Account Managers to develop bills of materials and respond to RFPs (request for proposal)
Foster teamwork and manage multiple delivery work streams
Evaluate vendor supplied software packages and make recommendations to IT management
Consult with management, customers and staff and recommend process and procedure improvements
Work with Presidio Account Managers to identify new opportunities within your projects
Updating the Engineering Manager (EM) and Project Manager on scheduling and project status

Phoenix, AZ

Collaboration Engineer, International

Phoenix, AZ

Beahan-Pfeffer

Phoenix, AZ

Collaboration Engineer, International

Execute and/or assist with all other duties and tasks as assigned
Work with larger team to help design communications for the next generation campus
Manage vendors to support all A/V equipment & collaboration technology
Provide advanced troubleshooting to Help Desk for various forms of A/V and Collaboration
Manage support of Event-related A/V requests
Manage concurrent global AV & Collaboration projects in partnership with Corporate Real Estate
Continual research of industry-leading audio, visual and collaboration technologies for deployment at Under Armour

present

New York, NY

Senior Collaboration Engineer

New York, NY

Cole, Kassulke and Keeling

present

New York, NY

Senior Collaboration Engineer

present

Developing and implementing the technical architecture and physical design of the network: analyzing existing voice and data networks and recommend solutions
Working with Account Managers to develop bills of materials and respond to RFPs (request for proposal)
Identify other marketing opportunities around an event beyond exhibition space including speaking opportunities, guerrilla and viral programs, and onsite lead-generation activities
Execute on the following for the customer based on the specialty; telephony infrastructure, video endpoints, video infrastructure, QOS, Core Unified Communications, Enterprise Content Management, Presence and / or Customer contact applications
Coordinate logistics including shipping to and from events, set up and tear down, hotel rooming lists, meeting schedules, staffing schedules and training meetings, post-show satisfaction surveys and reports
Attending presales meetings with clients to assist in developing technology solutions
Manage third party vendors such as exhibit house, production company, A/V providers, etc

Education Education

Bachelor’s Degree in Engineering

Loyola Marymount University

Bachelor’s Degree in Engineering

Skills Skills

Strong systems analysis skills, with the ability to identify and accurately describe system issues
Very good working understanding of site processes and available products in order to facilitate improved collaborative capabilities
Strong understanding of TCP/IP and ability to install and troubleshoot LANs and WANs
Excellent communication skills
Ability & willingness to work rotating shift schedule 24/7/365
Knowledge of NTM sensors and processing architectures
Detailed understanding of the intelligence community; experience with emerging collaborative techniques and technologies
Ability to manage and coordinate projects
Strong written and oral communication skills
CCNP Voice/Collaboration or better (CCIE Voice/Collaboration would be strongly considered)

Create a Resume in Minutes

15 Collaboration Engineer resume templates

Read our complete resume writing guides

Collaboration Engineer Resume Examples & Samples

Own all systems currently in place for video conferencing, and build tools to help us manage, monitor & control the systems, and their backend systems
Write and review code, develop documentation and capacity plans
Partnered alongside the best engineers in the industry on the coolest stuff around, the code and systems you design and build will help us be the most efficient and effective company in the world when it comes to collaboration by Video Conferencing
Redefine, architect, and build ground-breaking infrastructure to support our Video Conferencing needs

Collaboration Engineer, International Resume Examples & Samples

Maintain all Audio Visual Technologies used In Under Armour’s global sites
Maintain Global CUCM and edge infrastructure
Deploy new CUCM nodes and subscribers to support company expansion
Manage vendors to support all A/V equipment & collaboration technology
Coordinate with network and server teams to ensure proper infrastructure needs for AV and collaboration initiatives
Continual research of industry-leading audio, visual and collaboration technologies for deployment at Under Armour
Manage concurrent global AV & Collaboration projects in partnership with Corporate Real Estate
Plan and maintain global dial plan
Train new users in using corporate communication technologies
Provide advanced troubleshooting to Help Desk for various forms of A/V and Collaboration
Manage support of Event-related A/V requests
Work with larger team to help design communications for the next generation campus
The candidate will at times be asked to supervise projects and other personnel
Strong communication, organizational, and interpersonal skills
Excellent documentation and technical writing skills
CUCM deployment experience and knowledge
Video & Audio Engineer experience (audio levels, mic & camera placement, etc.)
Cisco UCS integration experience (Jabber, WebEx, Telepresence)
Ability to identify and escalate issues for timely resolution
Ability to work as part of a team while still taking ownership of responsibilities
BA/BS degree in IT or related field is recommended but not required
5+ years of Audio/Visual Project Management
2+ years of Supervisory Experience
Cisco CCNA Collaboration preferred

Senior Collaboration Engineer Resume Examples & Samples

Understand NVIDIAs business goals and identify/recommend event-based programs that will help NVIDIA fulfill its objectives
Define event goals, strategies, and ROI measurement criteria and drive planning meetings with stakeholders and virtual teams
Project manage from start to finish, including milestones, progress and deliverables
Manage third party vendors such as exhibit house, production company, A/V providers, etc
Establish and monitor event budget, negotiate fees and pricing
Identify other marketing opportunities around an event beyond exhibition space including speaking opportunities, guerrilla and viral programs, and onsite lead-generation activities
Manage creative deliverables for event, including signage, demo and collateral development
Work closely with IT to track demo equipment inventory, make necessary upgrades and/or procure additional equipment as needed
Coordinate logistics including shipping to and from events, set up and tear down, hotel rooming lists, meeting schedules, staffing schedules and training meetings, post-show satisfaction surveys and reports
Run on-site reception/check-in desk
Conduct tradeshow, industry, vendor and venue research
Maintain tradeshow/event calendar

Collaboration Engineer Resume Examples & Samples

Interfaces with key Technical Managers, Developers, and Engineers in order to understand the technology requested and the business complexities as they relate to IT requirements
Consult with management, customers and staff and recommend process and procedure improvements
Evaluate vendor supplied software packages and make recommendations to IT management
Determine and implement the most efficient and cost effective solution
Design and engineer across multiple platform types. Example - Linux, Wintel, AIX, Solaris
Accountable for components of the overall operating system or complex sub-systems of the operating systems, such as sophisticated file management routines, software installation, performance evaluation and enhancements
Provide the approach and design to build a utility for systems programming tasks required for installations, configurations, upgrades and testing
Define systems software and/or hardware requirements and determines system specifications and/or customizations
Coordinate the design of subsystems and integration of total systems
Engineer sub systems and system integrations
Test and debug Software
Develop and execute scripting as a way to improve or enhance systems or subsystem operational efficiency
Keep abreast of hardware and software developments, including theory and technique
Assure quality, security and compliance requirement are met for supported area and oversees updating and testing of the business continuation plan
Design of Business Process Workflows across multiple systems
Hands-on engineering responsibilities (build, installation, configuration, upgrades, testing, deployment and performance tuning and optimization) and document the procedures/instructions for other team members to follow
Work with project managers to incorporate tasks into the project plan and provide inputs on the efforts and dependencies. Provide status updates and progress to project managers and the management teams on a periodic and regular basis. Identify roadblocks and risks that could potentially delay project status and report those to project manager and escalate appropriately
Identify opportunities and develop scripts to automate the engineering tasks where possible to minimize the manual work and to produce high quality and consistent work
Diagnose, isolate and de-bug problems and performs problem resolution. Participate in troubleshooting and root cause analysis efforts to help identify the solutions and determine next steps to address the issues
Assure quality, security and compliance requirements are met for supported area and oversee creation of or updates to and testing of the business continuation plan
Share knowledge and information to the operations team, and provide 3rd level support to extend coverage for critical issues. Engage vendor support as needed and follow-through until the issue closure. Provide periodic and regular updates to the management and peer groups on the progress
Provide guidance and assistance to the staff in validating product features and releases and in fine-tuning of existing systems software
Plan and define systems software and/or hardware requirements/specifications and/or customizations
Provide administration and 3rd level support for Office 365 environment, ADFS and AD environments
Lead self and provides technical leadership on projects
Foster teamwork and manage multiple delivery work streams
Identify and provide guidance to less experienced team members and/or resolve highly complex production problems
4 year degree (Computer Science, Information Systems or relational functional field) and/or equivalent combination of education or work experience. Advanced degree preferred
7+ years' experience in systems, sub systems and application integration
5+ years acting as a lead Engineer for major systems and their subsystems for complex computer applications and/or application initiatives
Strong knowledge of Office 365, Exchange Online, Azure IaaS, and other Office 365 services such as Azure Active Directory, Service Management and Reporting
Strong knowledge of Active Directory Federation Services (ADFS) and Azure AD Connect Services
Understanding of SAML, OAuth, WS Federation protocols, and DirSync protocols
Strong knowledge of Active Directory, LDAP and Kerberos, integration with other non-Microsoft Directory Services
Strong knowledge of authentication and authorization technologies, Windows Infrastructure Services, and Office 365 services
Experience with PowerShell scripting is Plus
Strong knowledge of statistics and other computer application areas
Strong analytical ability, judgment and problem analysis techniques
Strong organizational and troubleshooting skills with attention to detail
Strong ability to understand client expectations and to resolve issues that may affect delivery
Strong ability to mentor, coach and train engineers
One or more of the following certifications preferred: MCP, MCSE, MTA, MCM, MCITP, MCPD, or MCTS

Senior Collaboration Engineer Resume Examples & Samples

Translates high level product development strategies and collaborative strategies into systems requirements and tasks driving NTM sensor tasking
Assists customers in ordering and tailoring specific GEOINT/SIGINT products based on mission and tactical requirements
Have very good working understanding of site processes and available products in order to facilitate improved collaborative capabilities
Bachelor’s degree in engineering (e.g. aerospace, mechanical, electrical, software), , mathematics, or similar technical discipline with 8+ years of domain experience

Collaboration Engineer Resume Examples & Samples

Ability & willingness to work rotating shift schedule 24/7/365
Knowledge of NTM sensors and processing architectures
Detailed understanding of the intelligence community; experience with emerging collaborative techniques and technologies
Demonstrated experience in creating multi-INT and related products in support of site and theater level requirements
Strong systems analysis skills, with the ability to identify and accurately describe system issues
Extensive domain knowledge and demonstrated understanding of user needs and operational environments specific to customer location and supported commands/agencies
Experience with IC products and technologies supporting the collaborative tradecraft
Demonstrated success at generating collaborative analytical product and success working in team environments
Experience with IC 3D-Site models, imagery models, and imagery products
Customer focused and capable of representing the customer in community
Ability to translate high level product development strategies and collaborative strategies into systems requirements and tasks driving NTM sensor tasking
Ability to assist customers in ordering and tailoring specific GEOINT/SIGINT products based on mission and tactical requirements
Very good working understanding of site processes and available products in order to facilitate improved collaborative capabilities
Bachelor's degree in engineering (e.g. aerospace, electrical, software), mathematics, or similar technical discipline with 3+ years of domain experience

Collaboration Engineer Resume Examples & Samples

Investigate software and hardware products, technologies and configurations for MITRE's conferencing and collaboration environment
Evaluate features and functionalities of existing installed products to improve the user experience
Evaluate new/alternative conferencing and collaboration capabilities, plug-ins, and upgrades that deliver improvements to the user experiences
Interface with product vendors and other MITRE operational groups (such as the Exchange , Skype for Business , Active Directory , A/V , Network and Telephone teams)
Pilot new conferencing and collaboration features and products; manage test/pilot equipment
Work with Service Area Managers to develop strategy and roadmaps that advance MITRE's Collaboration and Conferencing capabilities
Demonstrated ability to work both independently and in a team setting as well as drive projects to completion within deadlines
Strong knowledge of and experience with Windows OS
Familiarity with Active Directory, Microsoft Exchange, and Office 365 services
Familiarity administering and/or implementing Lync/Skype for Business server
Familiarity administering Polycom endpoints and infrastructure
Experience with working across corporate groups to deploy interdependent services

Messaging & Collaboration Engineer Resume Examples & Samples

Messaging & Collaboration Engineering
Messaging & Collaboration Systems Troubleshooting
Application updates & patching
RightFax administration & troubleshooting
Systems monitoring & optimizing
Documentation creation & updating
Minimum of five years of messaging and collaboration experience in large scale enterprise environment
Autonomy
Office Communicator
ActiveSync
Extensive troubleshooting ability
Skilled in documentation creation – both of a technical nature and for end user consumption
Relevant technical certifications from Microsoft, preferred
Time management
Critical Thinking
Passion for quality
Strong communicator & Problem solver

EUC Messaging & Collaboration Engineer Resume Examples & Samples

Assist with maintaining the MS Exchange 2013, Skype for Business and collaboration environment including troubleshooting, performance monitoring and optimization, capacity and continuity planning
Provide level three support for messaging DLP, spam, and security cloud hosted service (Proofpoint)
Assist in the planning, design, and implementation of new enhancements to technology solutions. Ensure company standard server technology policies are being followed by all business groups
Ensure servers and applications meet proper performance, security and capacity standards
Develop new or maintain existing systems based on given criteria
Participate in problem solving and troubleshooting for the End User Computing environment and related applications
Maintain an expert level of knowledge in area of expertise by maintaining certifications current, attending seminars or though other related activities
Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
Research and implement new technologies to improve the infrastructure environment (Office 365 planning, testing, migrations)
Assist in the DR (Disaster Recovery) planning of a multi-site infrastructure along with DR planning for local sites where IT Infrastructure equipment present
Analyse existing operations and make recommendations for the improvement and development of the relevant IT systems
Participate in Post-Mortem meetings to discuss any outage occurrences, develop safe guards and, where appropriate, implement any recommended changes to avoid re-occurrence
Mentor less knowledgeable/experienced Infrastructure team members as needed
Bachelor’s Degree in Information Technology and/or other related degree
With at least 5 years relevant experience on the following

Collaboration Engineer Resume Examples & Samples

SharePoint skills to a development level
PowerShell to a development level
Collaboration skills to an architectural level
Teleconferencing and Audio skills to an engineering and implementation level
SaaS skills (including security and integration)
Total confidence and commitment
Cisco networking and wireless
Linux scripting languages
Project Coordination
Pants-on-fire implementation expertise

Voice & Collaboration Engineer Resume Examples & Samples

Take ownership of our corporate collaboration system including our Cisco Telepresence System which spans offices across North America
Design, support and maintain our growing presentation systems in large conference rooms
Design, support and maintain our collaboration systems in small conference rooms to focusing on an easy end user experience
Contribute design expertise as a team member for our new user experience initiative across all platforms
Propose, design, and implement enhancements to the current environment
Work with external vendors including TAC to resolve hardware and software issues
Work with end-users to develop an understanding of their business requirements
Leverage Remedy on a daily basis for incidents and work orders
Create and modify support documentation as related to the corporate infrastructure

Voice & Collaboration Engineer Resume Examples & Samples

Supervise existing vendors and subcontractors
Coordinate large scale telecommunications projects
Work with the Infrastructure and EA teams team to help design a strategy for Voice and Video communications
Work with vendors to coordinate installation, contracts and systems configuration
Support for daily interaction with vendors in regards to invoicing issues, dispute resolution, recommendations, etc
Developing recommendations for the optimization of existing services
Manage video and voice collaboration infrastructure and supporting policies and procedures
Strong understating of the requirements for a global deployment of Lync or Skype as the primary communications platform for voice, video and group audio conferencing
Experience in managing Avaya Aura, Polycom and related communication technologies
Experience with Cisco and/or other IP-PBX systems
Must have knowledge of carrier services and interfaces and the ability to analyze and perform or coordinate maintenance
Knowledge of data communication protocols (TCP/IP) and familiarity with hardware components (Routers, Switches)
Experience with WebEx and related web collaborations platforms
Very strong customer service orientation

Collaboration Engineer Resume Examples & Samples

Install and configure Cisco Unified Communications products including Unified Communications Manager, Unity , Presence and Call Center Express
Install and configure voice gateways as part of the IP telephony system
Install and configure LAN switches, and basic networking components
Establish QOS (Quality of Service) policies
Troubleshoot integrated technology issues and maintain an accurate issues list
Provide systems administration training to clients
Learn to understand the customer environment (technical and political) and when to escalation to the Senior Collaboration Engineer or Manager if appropriate
Work with Presidio Account Managers to identify new opportunities within your projects
Participate in the modification and continual improvement of the both the professional services project documentation and the project implementation processes
Assist support technicians in troubleshooting client installation
CCNP Voice/Collaboration or better (CCIE Voice/Collaboration would be strongly considered)
Bachelors Degree or equivalent experience and/or military experience
This position requires Mid/Senior level experience with implementation, configuration, and troubleshooting in the following applications

Senior Collaboration Engineer Resume Examples & Samples

Obtain and retain manufacturer certifications based on customer and personal objectives. (Defined with the assistance of the Team Lead)
Receive and follow the tasks as provided by the customer, update any required documentation and to have the customer review and approve the work
Stay current with technology trends, customer needs, and market demand
Execute on the following for the customer based on the specialty; telephony infrastructure, video endpoints, video infrastructure, QOS, Core Unified Communications, Enterprise Content Management, Presence and / or Customer contact applications
Participate in a well-organized team environment based on the following values
Bachelor’s degree or equivalent job experience
5-7 years of relevant job experience

Senior Collaboration Engineer Resume Examples & Samples

The engineer will be responsible for the configuration and support Voice, Video, Network and Unified Communication technologies. This person will primarily focus on the administration and support of Cisco Unified Communication products, Contact Center Express, Unity Connection, Jabber & Telepresence
The engineer will assess and identify appropriate solutions to be integrated into the systems operation and make recommendations for implementation and troubleshooting
Provides network and remote connectivity hardware/software support; maintains documentation including hardware/software applications, support logs and other related information
Assists in installing, configuring and maintaining network hardware and software; analyzes and troubleshoots the logs and tracks the nature and resolution of problems; monitors usage to ensure security of data and access privileges
Maintains excellent communication with NOC team on all tasks and projects
Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation
2+ years’ experience maintaining, utilizing, and troubleshooting following Cisco UC Products (Required) Cisco Unified Communication Manager, Cisco Unity Connection, Cisco Contact Center Express, Cisco IM & Presence, Voice Gateway configuration, Voice Protocol - H323/SIP/MGCP
1+ years’ experience maintaining, utilizing, and troubleshooting Cisco Telepresence Platforms (Preferred)
1+ years’ experience maintaining, utilizing, and troubleshooting Cisco Network Platforms (Preferred)
Basic Knowledge VMware Virtualization platforms (Preferred)

Collaboration Engineer Resume Examples & Samples

Developing and implementing the technical architecture and physical design of the network: analyzing existing voice and data networks and recommend solutions
Installing and configuring voice gateways as part of the IP telephony system
Working with Presidio Account Managers to develop bills of materials and respond to RFPs (request for proposal)
Providing systems administration training to clients
Updating the Engineering Manager (EM) and Project Manager on scheduling and project status
Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable
3+ years experience with installing and troubleshooting Cisco Unified Communications, Unity and IPCC/UCCX
Experience with creating and maintaining IPCC/UCCX scripts
Ability to work safely and responsibly to avoid injury/property damage, while maintaining a clean work area
Self-motivation and a desire to succeed

Senior Collaboration Engineer Resume Examples & Samples

Installing and configuring Cisco Unified Communications products including Unified Communications Manager, Unity , Presence and Call Center Express
Installing and configuring LAN switches
Attending presales meetings with clients to assist in developing technology solutions
Working with Account Managers to develop bills of materials and respond to RFPs (request for proposal)
Managing day to day project activities during client installations
Assisting support technicians in troubleshooting client installation
4+ years of experience with installing and troubleshooting Cisco Unified Communications, Unity and IPCC/UCCX
CCIE, CCVP, CCDE or CCDP certification preferred
Experience designing network solutions given client requirements and goals
Ability to manage and coordinate projects

Senior Collaboration Engineer Resume Examples & Samples

Installing and configuring Cisco Unified Communications products including Unified Communications Manager, Unity and Call Center Express
Troubleshooting, maintaining, upgrading, and providing solutions to complex hardware/software problems
Assisting support technicians in troubleshooting client installations
Experience with installing and troubleshooting Cisco Unified Communications, Unity and IPCC/UCCX

Senior UC & Collaboration Engineer Resume Examples & Samples

Provides emergency on-call support on a rotating schedule
2+ years’ experience maintaining, utilizing, and troubleshooting following Cisco UC Products (Required)
Cisco Unity Connection
Cisco IM & Presence
Basic Knowledge of MS Exchange/AD and Outlook (Preferred)

UC / Collaboration Engineer Resume Examples & Samples

The engineer will be responsible for the configuration and support Voice, Video, Network and Unified Communication technologies. This person will primarily focus on the administration and support of Cisco Unified Communication products, Contact Center Express, Unity Connection, Jabber & TelePresence. The engineer will assess and identify appropriate solutions to be integrated into the systems operation and make recommendations for implementation and troubleshooting
Oversees the day-to-day operation of various collaboration solutions including hardware/software support, training, and special projects; plans, designs and implements data connectivity in networks
Maintains excellent communication with NOC team on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation
1+ years’ experience maintaining, utilizing, and troubleshooting following Cisco UC Products (Required)
Cisco Unified Communication Manager
Voice Gateway configuration
Voice Protocol - H323/SIP/MGCP

Senior Collaboration Engineer for Enterprise Collaboration Resume Examples & Samples

Domino and Notes architecture and design
Automate routine tasks by using LotusScript
Plan and test software upgrades and patches
Collaborate closely with external service suppliers
Collaborate closely with project management team to reach goals and milestones
Respond to change, problem and incident requests

Senior Collaboration Engineer Resume Examples & Samples

Oversee and performs broad, strategic and critical assignments in the organization
Serves as an expert in the evaluation of uniquely difficult situations and problems
Participates in the development of processes, procedures, systems, and budgets
Technical Development Role Applies leading edge methodologies, tools, and techniques to help functional users or technical employees develop and document application system specifications. As well as the planning of acceptance testing and application implementation activities
Business Architecture Role: Applies business sector functional knowledge to help customers solve problems related to business process design, strategic planning, and organizational construct. Focuses on business strategy and results using leading edge management tools and technical expertise. Responsible for planning and control, in-depth business sector knowledge, strategic business planning, and organizational behavior
Responsible for the planning, design, and deployment of unified communications systems with a focus on videoconferencing technology
Strong understanding of various room systems & conferencing solutions (Cisco, Polycom, Microsoft O365, Skype for Business) that will require interoperability and integration
Act as subject matter expert in UC field (video, voice, web conferencing) and interdependencies on related architectures
Liaise with AV integrators and internal stakeholders to design and standardize conference room systems which meet business needs and reduce complexity
Determines best course of action for meeting business needs and provides consultative expertise to customers on how to best use systems/infrastructure capabilities
High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy
Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards
Determines best tactical and/or long-term solution, formulate, implement and maintain solutions
Provide tier 3/4 escalation expertise and support for incident and problem resolution
7+ years of experience in technical role
Must have a solid understanding and demonstrated proficiency of Networking, Lan/Wan, H.264/265, H.323/239, RTP, RTMP, SIP, 802.1x, QoS, Cisco IOS, BFCP, TCP/IP, DNS, and DHCP
Expert knowledge with multiple collaboration technologies such as Cisco voice and video engineering, Cisco Telepresence (CMS, MRA/Expressway, VCS, MCU, TMS), WebEx, WebEx-enabled Telepresence, Cisco Spark (including bots/integrations), Microsoft Lync/Skype for Business, enterprise class collaboration/video conferencing endpoints
Minimum CCNA-Collaboration certification preferred
Experience with Polycom Video Conferencing technologies a plus
Ongoing awareness of technological trends to determine where to apply new technologies
Knowledge of IT concepts and disciplines to enable completion of difficult assignments
Knowledge of insurance operations and functional responsibilities

Enterprise Collaboration Engineer Resume Examples & Samples

Zero and thin client support including Teradici Console
Experience with LiquidWare Labs Profile Unity
Windows 10 proficiency including PowerShell Scripting
Microsoft Exchange On-Prem configuration and mail routing experience
Experience with Cisco solutions such as router/switch technologies and VoIP based solution
Basic understanding of networked storage concepts
Experience with various Microsoft technologies such as Azure, MS Lync and SharePoint in a retail landscape
Mobile Device Management (MDM) experience (AirWatch preferred)
Endpoint Administration experience such as Symantec ITMS or GSS
Interest in new technology (mobile applications, video, chat etc.) and staying ahead of technology roadmaps
VMware, Microsoft or Cisco Certifications are a plus

Senior Collaboration Engineer Resume Examples & Samples

The key objectives of the Senior Collaboration Engineer are to understand and implement the technical requirements of Collaboration Projects, which include VoIP, Video, Presence, Customer Contact and Collaborative Applications
The CA is to work with the Collaboration Team Lead to lead projects within processes and documentation. They need to strive toward the precise development and execution of the process and documentation and to participate in the improvement thereof
5+ years experience in Cisco Collaboration/UC Solutions
Should possess valid CCIE-Collaboration or be prepared to achieve within 12 months
Knowledge and foundation of networking concepts
Strongly prefer professional services experience

UC Collaboration Engineer Resume Examples & Samples

Establishes and maintains user accounts, profiles, file sharing, access privileges and security; performs daily backups; researches, analyses, monitors, troubleshoots and resolves data network problems; develops, maintains and implements network support, and archiving procedures
Cisco Contact Center Express
CCNP – Voice/Collaboration (Preferred)
Must be open to working third shift (midnight-8am Monday-Friday) or weekends based on business needs

Senior Collaboration Engineer Resume Examples & Samples

Work with management team to develop a comprehensive and successful Cisco Unified Communications business unit and plan
Work with IHG internal customer and under the direction of the Global Network Engineering Director develop Cisco Unified Communications, design, installation, and support IHG’s world wide VoIP, Video and Collaboration (Cisco Telepresence) platform
Provide architectural and engineering solutions to Cisco and Avaya VoIP solutions deployed in various IHG offices, including regional headquarters
Responsible for design, staging, configuration, implementation, and support for VoIP, video and collaboration installations as necessary
Manage outsourced vendor based Unified Communications as a Service (UCaaS) platform
Attend and participate in internal and customer meetings
Continue personal development
Performs other duties as assigned by management