Credit & Collection Analyst Resume Samples

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V Graham

Vanessa

Graham

365 Lockman Club

Los Angeles

+1 (555) 111 8217

365 Lockman Club

Los Angeles

Phone

p +1 (555) 111 8217

Experience Experience

New York, NY

Credit & Collection Analyst

New York, NY

Bins, Jaskolski and Stroman

New York, NY

Credit & Collection Analyst

Assist management in performing, facilitating, and reviewing day to day credit and collections activity within the center and the 3rd party provider,
Actively manage workload and escalate inefficiencies and concerns to the Order to Cash Manager
Perform day to day shared services credit and collections functions within the defined process standards working across captive and outsourced teams,
Provides prompt reporting on deduction trends & provides support to deduction team members
Notify management of write-off concerns and provide write-off recommendations
Manages the release of credit holds due to over limit and past due situations
Create monthly standard and ad hoc reports on the effectiveness of the department

Los Angeles, CA

Credit / Collection Analyst

Los Angeles, CA

Rutherford LLC

Los Angeles, CA

Credit / Collection Analyst

Manage the decision process on disconnecting customers when payments cannot be negotiated
Build effective relations with CA and Business Unit management
Manage complicated cash application issues
Recommend any changes in country credit control tiering & mapping to improve efficiency
To make contact with customers regarding all unpaid items following up communications frequently
Aid Regional Credit Managers in compilation of monthly credit control reporting
Suggest & implements improvements to current practice

present

Boston, MA

Senior Credit & Collection Analyst

Boston, MA

McKenzie, Fay and Kiehn

present

Boston, MA

Senior Credit & Collection Analyst

present

Actively monitors all Key customer orders going on credit hold and timely resolves all corresponding issues
Support the global credit analyst by gathering supports and provide insight on the credit worthiness of new and existing customers
Contact all assigned Key customers to resolve payment delays and collect outstanding amounts
Obtain approvals regarding the write-off of bad debts
Review weekly aging and send out updates to the business
Build strong relationships with teammates, customers and sales rep of assigned accounts by resolving problems quickly and efficiently
Establish payment terms and get all necessary approvals if request is outside of DOA

Education Education

Bachelor’s Degree in Finance

Towson University

Bachelor’s Degree in Finance

Skills Skills

Good understanding of Excel and basic formulas
Excellent attention to detail
Provide detailed credit analysis and interpretation of customers' financial status and trends
Ability to make critical decisions using sound judgment
Excellent communicator. Confident and concise in communicating both verbally and in writing. Ability to adhere to the facts and maintain professionalism in written and verbal communication
Excellent analytical and problem solving skills
Have a value system which is aligned with TOMS’ culture. Understand the business and demonstrate why you are a good fit for the team
Ability to be creative and find new ways to improve or enhance internal processes
Ensure that activities are coordinated among internal and external teams in collecting receivables, applying payments, reconciling accounts, and managing month-end close
Positive and professional demeanor, excellent verbal and written communication skills, and ability to interact effectively with a variety of team members in various departments

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15 Credit & Collection Analyst resume templates

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Credit & Collection Analyst Resume Examples & Samples

Develop excellent working knowledge of SAP
Identify system issues and report to the relevant departments in a timely manner. Be proactive, not reactive
Good working knowledge of ERP systems, preferably SAP
Good understanding of Excel and basic formulas
Excellent communicator. Confident and concise in communicating both verbally and in writing. Ability to adhere to the facts and maintain professionalism in written and verbal communication
Ability to be creative and find new ways to improve or enhance internal processes
Ability to make critical decisions using sound judgment
Fluent in English, Dutch and French
“Can Do” attitude and motivated to learn and develop within the role
Have a value system which is aligned with TOMS’ culture. Understand the business and demonstrate why you are a good fit for the team
Minimum of 2 years relevant experience in industry
Bachelor’s Degree in relevant subject

Credit & Collection Analyst Resume Examples & Samples

Review credit profiles for customers via established cadence
Establish customer credit limits and request relevant approval based on the latest delegation of authority
Identify and communicate internally invoices in dispute and pursue for resolution
Analyze and interact with appropriate personnel to resolve residuals (short-/ over-payments)
Partner with the business to understand customer base, customer prioritization and customer trends that could impact credit and collection decisions
Maintain and upgrade Credit & Collections process documentation as needed
Promptly respond to information requests from internal and external stakeholders
Comply with Europe Financial Reporting & Accounting Group and business unit service delivery guidelines
Assist with the creation and modification of training programs and content (as needed)
Function as a member of a team, demonstrating effective teaming

Credit & Collection Analyst Resume Examples & Samples

Responsible for daily cash application using Great Plains consisting of credit card; ACH, lock box, deposits
Daily processing of credit card transactions via PayPal
Moderate contact and communication with customers on a daily basis to ensure timely collection of invoices
Conduct timely research, analysis and decision making for resolution of disputed items, short/over-payments
Promote strong working relationships between the Credit/Collection function and all other internal teams, especially Sales, Operations, Cash Applications and Order Management
Notify management of write-off concerns and provide write-off recommendations
Enlist the efforts of sales and customer support when necessary to accelerate the collection process

Credit / Collection Analyst Resume Examples & Samples

Collection activities include investigating delinquent accounts, analyzes account performance, makes recommendations to release orders on past due accounts and investigates bankruptcy claims
May coordinate efforts and/or refer accounts to third party action when internal collections are not effective
Maintains records and files and generates related reports
Work closely with clients, some of which are Fortune 500 Companies and Thomson Reuters internal staff to resolve client disputes and follow through to satisfactory resolution which results in payment of invoices
Manage complicated cash application issues
Monitor & analyze collection trends and identify debt issues at an early stage for resolution
Aid Regional Credit Managers in compilation of monthly credit control reporting
Ensure actions from monthly business unit debt provisioning meetings are followed-up
Ensure accounting for bad debts and provisioning comply with accounting standards
Build effective relations with CA and Business Unit management
Liaise with Finance to ensure thorough financial analyses of the viability of commercial propositions
Help regional implementation of Credit Control Global
Strong knowledge of Thomson Reuters business,products and services
Ability to deal with professional client base and complex customer issues with limited supervision
Strong negotiation skills with the ability to exercise good judgement

Credit / Collection Analyst Resume Examples & Samples

Cash collection on a book a defined book of business
Operate all established collection procedures using initiative, imagination and flexibility to achieve targeted expectations/results while promoting customer goodwill
To make contact with customers regarding all unpaid items following up communications frequently
To anticipate developments and to identify accounts that requires special attention and act decisively to resolve difficulties, consulting management where appropriate
Work closely with Clients, internal staff to resolve client disputes and follow through to satisfactory resolution which results in payment of invoices
Monitor & analyze collection trends & identify debt issues at an early stage for resolution
Ensure actions from monthly business unit debt provisioning meetings are followed-up Ensure accounting for bad debts & provisioning comply with accounting standards
Build effective relations with Commercial and Finance management teams
Prepare for and attend weekly aging reviews with management
Manage and address all cash applications issues which pertain to your portfolio
Maintain up to dates notes and current status of each account in the Get paid workflow tool
Suggest & implements improvements to current practice
Visit customers to resolve problems and promote cooperation
To obtain sufficient information to assess the creditworthiness of newly proposed and existing customers promptly, efficiently and cost-effectively, using information sources appropriate to the level of exposure and liaising where necessary with colleagues and management
Prior experience in dispute resolution and managing an accounts receivable book of business
Proven experience working independently, demonstrating strong problem solving skills, work prioritization
Ability to thrive in an environment with multiply systems
Capable of establishing trust and confidence with external and internal staff at different levels
Ability to assimilate new information quickly and transfer learning from one situation to another
Ability to cope with detailed tasks under high deadlines
Excellent Microsoft Office Skills, Excel, Word and Outlook a MUST

Credit Collection Analyst Resume Examples & Samples

Initiates contact with customers regarding all unpaid items following up communications frequently
Anticipates developments and to identify accounts that require special attention and act decisively to resolve difficulties, consulting management where appropriate
Maintains accurate and up to date customer details and account records on oracle and liaise with other departments to ensure account records on other systems are correct
Develops and maintains harmonious and effective working relationships with all customers, departmental colleagues, account managers, country based Order Management Specialist and in the common goal of ensuring timely payment of invoices and resolution of customer queries
Manages customer dunning and statement process in accordance with standard policy
Obtains sufficient information to assess the creditworthiness of newly proposed and existing customers promptly, efficiently and cost effectively, using information sources appropriate to the level of exposure and liaising where necessary with colleagues and management. Ensure that all clients meet the company's requirements regarding the Table of Denials listing
Assists with the design and production of reports for management

Credit & Collection Analyst Resume Examples & Samples

The collection of Clarks, Americas third party wholesale debts
Consistent monitoring of individual third party customers exposure and evaluation of credit risk
The daily maintenance and release of credit blocked orders
Responsible for ensuring all queries re open, overdue billing documents or debit notes are resolved. Reconciliation of third party customer payments to Account Receivable open items
Ensure operation and compliance within company Group Credit Policy, processes, controls, regulations and service level agreements, in respect of Credit Management
Ensure operation and compliance within Credit Insurance Contractual Regulations
Production of Credit Management reports i.e.; debtor reports, forecasting debtor/sales analysis, debit/credit note analysis etc
Proactively identifying and highlighting issues, concerns to manager as they occur with regards to overdue debt, potential bad debt, unacceptable credit risk etc
Understanding and preparation of credit security documents: letters of credit, bank guarantees etc
Bachelor Degree in Business or Finance
Prior experience with SAP
General understanding of accounting principles
Computer literacy including advanced MS suite
5+ years previous credit control experience in a large company
Solid organizational, communication and follow through skills
Accountability and attention to detail
Influencing & negotiation
Prioritization, mulit-task and adhere to deadlines
Work independently and cross-functionally with all levels of managment

Credit & Collection Analyst Resume Examples & Samples

The collection of CCNA, American third party wholesale debts
French speaking candidates are highly sought after - this role will sit in the US, and support our Canadian team
Prioritisation, mulit-task and adhere to deadlines
Work independently and cross-functionaly with all levels of managment

Credit & Collection Analyst Resume Examples & Samples

Regular collections of receivables and resolution of past due receivable verbally on the phone and through email correspondence with administering of order release function. Ensure the customer is within assigned tolerance of approved credit limits and terms extended
Coordinate with various departments to resolve reconciliation issues, short payments, cash application issues, billing issues, customer inquiries
Partner closely with key internal organizations like Sales, CSRs, and Invoicing to understand Sales and company strategies in order to deliver credit recommendations which balance the business needs while minimizing credit risk
Perform credit risk assessment on new and existing customers
Alert management of issues that require escalation with a proactive attitude
Adhere to Internal controls and Policy guidelines
Flexible to do other project as they come about

Credit & Collection Analyst, CR Resume Examples & Samples

Provide customer support with billing questions, pricing and promotions
Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources
Minimum 1 year collections experience
Previous experience in high volume fast paced environment required

Credit & Collection Analyst Resume Examples & Samples

Oracle is preferred but not required
High attention to details ( Good at following up)
Strong communication with internal and external customers

Credit & Collection Analyst Senior Resume Examples & Samples

Address customer complaints concerning billing, as well as product, service and delivery issues with designated departments and the distributorship, as appropriate
Work with A/R Resolutions Team to document and research and resolve disputed charges, short paid invoices, overpayments and unapplied receipts
Negotiate payment agreements with delinquent customers and manage COD accounts
Record credit and collection activity and credit risk issues in master customer comments
Escalate unresolved collection issues to the team lead
Support team lead in working on the most difficult accounts and acting as lead during the absence of the team lead
Prepare write off giveaways and write off warnings resulting from disputes, non-response, bankruptcies and closed doors
Assist team lead and supervisor in analyzing accounts for credit line increases and evaluation of terms for large capital purchases

Senior Credit & Collection Analyst Resume Examples & Samples

Oversee and coordinate the weekly collection activities
Review weekly aging and send out updates to the business
Generate the weekly BAD updates ( bank acceptance drafts update)
Contact all assigned Key customers to resolve payment delays and collect outstanding amounts
Prepares and Maintains proper records and documentation on all Key customer account collection activities
Actively monitors all Key customer orders going on credit hold and timely resolves all corresponding issues
Accurately maintains customer account balances by timely researching and resolving unapplied cash and identifying issues to Customer Services relating to credit memos
Responds to issues and questions associated with customer payments, credit memos, or other customer account balances
Support the company’s SOX compliance initiatives
Calculates and properly processes accounts receivable side of all netting arrangements
Establish payment terms and get all necessary approvals if request is outside of DOA
Support the global credit analyst by gathering supports and provide insight on the credit worthiness of new and existing customers
Interface with commercial departments to communicate credit and collection decisions
Review weekly check requests for approval and gather necessary DOA
Raise significant collection issues or potential bad debt account to sales/Manager/ business/ credit director
Generate and review the monthly bad debt provision
Obtain approvals regarding the write-off of bad debts
Performs other related duties and tasks as assigned
Build strong relationships with teammates, customers and sales rep of assigned accounts by resolving problems quickly and efficiently
Five years’ experience in a leadership position in credit and collections related to the Chemical industry
SAP proficiency required

Credit Collection Analyst Resume Examples & Samples

Inform the Business in a timely manner on any negative credit information received by the credit information providers, alerting the Finance Country Team and the local Business on potential increase of probability of default
Key Performance Indicators reporting for credit as required
Deal promptly with customer queries / issues in order to secure payments
Flag issues to Credit Team Lead at the appropriate time
Ensure timely cash allocation to specific customer accounts performed by outsource provider
Fluent English language knowledge

Credit & Collection Analyst Resume Examples & Samples

Bachelor’s Degree in Accounting, Finance, Administration or related field from an accredited institution required
Minimum of 2 years prior Accounts Receivable, Accounting, Financial positions preferable experience in electrical industry; or related product and manufacturing environment
Must have good verbal and written communication skills in English-Spanish (90%) required
Capable of resourceful problem solving, while remaining customer focused
Advance knowledge Microsoft Office (Word, Excel, Power Point), MAPICS, AS400, Oracle required
No relocation benefit is offered for this position. Only candidates residing within the immediate geographical area will be considered for this position

Credit & Collection Analyst Resume Examples & Samples

Support the Migration of processes and services to the regional shared service organization, provide oversight for the transition of activities and escalation support throughout,
Perform day to day shared services credit and collections functions within the defined process standards working across captive and outsourced teams,
Review credit assessment and terms provided to existing and new customers,
Credit management and risk mitigation leveraging financial instruments eg credit insurance. LC’s etc,
Meet the agreed performance measures, KPIs, and goal setting processes,
Prepare and review monthly performance reports,
Assist management in performing, facilitating, and reviewing day to day credit and collections activity within the center and the 3rd party provider,
Have a high level of understanding of the commercial operation, build and maintain an excellent relationship with commercial stakeholders such as Area General Managers, Area Controllers, regional and divisional Finance Directors,
Provide assistance in the implementation of the global standard credit and collections management processes, to meet the needs of the shared services stakeholders,
Provide oversight and support for responses to and remediation of audit findings, across internal and 3rd party outsource service providers, as required,
Maintain policies and procedures for the credit and collection processes
3-5 plus years of international credit experience inclusive of all aspects of credit management,
Experience with 3rd party outsource providers preferred,
Experience working with emerging markets,
Experience working with financial instruments eg credit insurance, LC’s etc,
Strong ability to interact with internal and external parties at various levels,
Attentive to detail with a propensity for continuous improvement,
Additional other non-SAP ERP experience a plus

Credit & Collection Analyst Resume Examples & Samples

Direct collection with customer by phone. Contacts customers regarding past due invoices and A/R invoices
Indirect collections through sales partners to collect past due invoices
Sending invoice copies. Retrieves copies of invoices and sends either e-mail, fax or mail for payment
Obtaining proof of deliveries by contacting carriers and then contact customers
Reporting of customer pay habits using computer system and/or Excel to analyze trends
Reviews and maintains current credit files with credit limits and makes credit limit decisions based on the customer’s credit worthiness using trade and bank references, credit agency reports and customer financial statements when available
Reviews and maintains current credit files with credit limits over $1 million and makes credit limit decisions based on the customer’s credit worthiness using trade and bank references, credit agency reports and customer financial statements when available
Keeps files current with ongoing available information and reviews limits when appropriate
Manages the release of credit holds due to over limit and past due situations
Provides prompt reporting on deduction trends & provides support to deduction team members
Weekly review and clearing of assigned short-payments
Perform other assigned duties and projects as necessary
Completion of monthly deduction scorecard
Coordinates with the collection group, customer service group and sales
Minimum qualifications
3 years collections, accounts receivables and credit experience required
Experience in credit financial analysis and delinquency reduction required
Intermediate computer and systems user skills - Excel, Word, ERP systems (JDE a plus)
Demonstrated ability to take prompt action to accomplish objectives, take action to achieve goals beyond what is required, proactive
Proven successful negotiation skills
Ability to clearly convey information and ideas in a manner that engages individuals and helps them understand and retain the message
Capability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans, modifying one's own behavior to accommodate tasks, situations and individuals involved

Credit & Collection Analyst Resume Examples & Samples

Reviewing aging reports, and collecting receivables of all past due customers listed on the reports
Review customer’s AR, hold/release orders based on status of the account
Sets and monitors credit lines on new and existing accounts
Communicate with customers via phone, fax, email and letter to resolve open receivables; perform root cause analysis in an effort to problem solve customer issues
BS/BA preferred
3 yrs experience in a business-to-business credit/collection environment
Strong SAP & Microsoft Excel and Office required
Strong financial background required, that is: familiarity with basic accounting, debits and credits, account reconciliation: payments and credits to invoices and debits

Credit Collection Analyst Resume Examples & Samples

Administers collection policies & procedures
Takes action to mitigate losses
Performs AR account reconciliation & analysis to support collection process
Performs collection calls on overdue accounts and negotiates payment
Records and posts collection transactions
Customer master maintenance
Bad debt reserve analysis and control with recommendations to Supervisor and or Country Controller
Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific
Education level: HBO, preferably (International) Business Management
Excellent Negotiating skills
Excellent Strong administrative and analytical problem solving skills
Continuous improvement attitude
Excellent German and English verbal & written communication skills

Credit & Collection Analyst Resume Examples & Samples

Bachelor/University graduate or equivalent work experience preferred
0 - 2 years credit function experience with multinational company, or equivalent work experience preferred
An enthusiastic and motivated team player also able to work independently
Solutions oriented self-starter with professional and proactive service attitude
Attention to detail, ability to follow through and setting priorities using time effectively to accomplish tasks
Professional and proactive service attitude, flexible and able to work under pressure
Good communication and people skills
Fluent in both English and local language
Proficiency with Microsoft Office (Outlook, Word, Excel, Power Point) and SAP a plus
Strong work ethic and commitment to business principles

Credit & Collection Analyst Resume Examples & Samples

Provide detailed credit analysis and interpretation of customers' financial status and trends
Ensure that activities are coordinated among internal and external teams in collecting receivables, applying payments, reconciling accounts, and managing month-end close
Complete ad hoc assignments for special projects to increase the efficiency of the team
Provide backup support for other Credit Analysts
Bachelor's degree in a related discipline
5+ years of commercial credit and accounts receivable experience in a corporate setting, including successful portfolio management to cash collection goals
In-depth understanding of accounting principles and proven financial statement analysis
Exceptional service, communication, and problem-solving skills across functions with competing objectives
Motivated to create a credit team focused on using systems and service delivery to maximize efficiency, results, customer satisfaction, and risk controls
Ability to guide by example, solve problems, collaborate, and identify process improvements opportunities
Oracle ERP experience is a plus

Credit & Collection Analyst Resume Examples & Samples

Typically 5 or more years of experience in collection, strongly preferred experience with federal government collection
Due to Federal requirement individuals performing Collection activity for Government portfolios must be a US Citizen
Intermediate written and verbal communication, negotiation, and conflict resolution skills

Credit & Collection Analyst Resume Examples & Samples

Perform collection calls to delinquent customers
Reconcile accounts, research payments and credits
Respond to telephone inquiries, emails, and written, correspondence from customers and other departments within Align Technology
Provide other A/R support to Credit Manager as needed
Provide training and help to new employees as needed
Ensures the effective fulfillment of objectives and deadlines assigned to the group

Credit & Collection Analyst Resume Examples & Samples

Account management involving credit approval, initiation of collection activity and resolution of delinquent accounts
Interact with Sales and other departments within Veritiv, and develop good customer relationships
Customer claim resolution especially claims that lead to payment discrepancies (deductions)
Escalation to Finance Shared Services management, Sales, etc
Monitor and adjust customer credit limits
Other financial projects and analyses as needed
Maintain documentation on past-due accounts and coordinate collections efforts
Respond to requests for account status, invoices, credit inquiries and payoff inquiries
0 to 3+ years of related work experience
Intermediate understanding and proficiency of local GAAP (General Accepted Accounting Principles)
Microsoft (Excel, PowerPoint, Word, Access) level: Beginner to Intermediate
Software applications preferred (SAP, or Oracle)
Responsible to order and keep the file at day

Credit & Collection Analyst Resume Examples & Samples

Be responsible for the management of the credit and collection portfolio for clients with direct and indirect access
Analysis of credit and grant of credit limits
Communication , interpersonal relationships and resilience skills
Results-oriented, structured and organized
Knowledge of the modalities of credit guarantees
Experience in negotiation of collection and risk management
SAP Operating System

Credit & Collection Analyst Resume Examples & Samples

Be responsible for the risk management of a portfolio of clients
Support in the implementation of the credit and collection policy, being responsible for the operational activities (cash allocation, bank reconciliation, collection, negotiation of guarantees, credit limit granting, order release, accounts receivable management and report preparation management)
Interface with the commercial area and clients in order to support credit and collection strategies (visit clients and participate in regional sales meetings)
Knowledge in Credit and Collection Routines and Risk Management (It will be a differential)
English Intermediate, (Advanced English will be a differential)
Excel with ability to generate reports, perform accounts and analyzes using formulas and pivot tables
Power Point with ability to make presentations using figures, tables and hyperlinks
SAP (It will be a differential)
Proactivity, communication and negotiation skills
Experience in the financial area, in analytical activities
Experience with credit and risk management is desirable

Credit & Collection Analyst Resume Examples & Samples

Be responsible for managing the processes of the global Credit Insurance policy for Syngenta's commercial operations in Brazil
Preparation of management reports shared monthly with the partners involved in the process (headquarters in Basel - Switzerland, brokerage and insurance company in London - UK)
Preparation and submission of claim forms to the brokerage firm and matrix
Conduct regular conference calls with partners involved in the process (parent, brokerage and insurance company)
Approval of forms of rescheduling (renegotiations), doing the intermediation with the broker and insurance company
Conduct Reimbursement processes with the insurer
Proximity to commercial units to accompany business performance and customer reception
Daily interface with commercial units to collect information necessary to develop area activities and any training
General support in other activities of the credit and collection area
Knowledge in credit and collection and risk management routines in Agribusiness companies is desirable
Advanced English is mandatory
Excel knowledge with ability to work with managerial reports, different formulas of financial calculations, dynamic tables, etc
Power Point proficiency for preparation of managerial presentations in English for local area leadership and matrix
Ability to communicate and present in Portuguese and English the topics of the Credit Insurance area for the local leadership and in the head office
Knowledge of the SAP tool and FSCM is desirable
High organization, planning and management of priorities, to lead the routines of the area
Ability to work with different teams and manage different stakeholders (business units, São Paulo and headquarters in Switzerland)
Knowledge in Credit Insurance will be an important differential
Experience in credit and collection and risk management routines
Experience in credit insurance (insurance processes)