Engineer, IT Resume Samples

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B Lueilwitz

Betsy

Lueilwitz

8032 Desmond Light

Dallas

+1 (555) 302 1906

8032 Desmond Light

Dallas

Phone

p +1 (555) 302 1906

Experience Experience

Boston, MA

Engineer IT OCC

Boston, MA

Huels Group

Boston, MA

Engineer IT OCC

Flexibility with schedule - this is a role with changing shift times that provides 24/7 365 days onsite support
Monitors and escalates support issues for components of JetBlue's Windows networking infrastructure including Active Directory, TCP/IP, DNS, DHCP and others
Provides timely escalation for issues based on predefined levels for mission critical applications
Owns and drives proper resolution of incidents via Incident Management
Performs routine health checks against our Citrix computing environment
Perform routine health checks against our Citrix computing environment
Opens, updates, and closing of Incident and Request tickets via LANDesk ticketing tool

New York, NY

Engineer IT Systems

New York, NY

Conn, Maggio and Ankunding

New York, NY

Engineer IT Systems

Perform policy-level changes and make Group Policy updates
Create and maintain documentation as per JetBlue policy and regulatory standards
Perform advanced issue analysis and resolution
Perform maintenance and environment upgrades
Manage the enterprise Citrix environment
Establish and maintain a high level of morale and clear focus in an environment of aggressive growth and environmental change
Perform problem analysis

present

Phoenix, AZ

Engineer, IT Systems

Phoenix, AZ

Olson-Prosacco

present

Phoenix, AZ

Engineer, IT Systems

present

Support 27/7/365 Network
Create flowcharts, Visio diagrams, and other project documentation
Manage escalations from team members and Broadcasting team
Manage Anti-virus server and keep environment safe of malware/exploits
Manage application software updates
Manage VEEAM backups of all systems and their recovery process
Secure all servers and maintain them up to date with their security patches

Education Education

Bachelor’s Degree in Computer Science

University of Pittsburgh

Bachelor’s Degree in Computer Science

Skills Skills

Ability to quickly understand applications and knack for troubleshooting application issues
Knowledgeable on one or more of G2 (Groove and Grails), VB6, C#.NET, C++, reflection enabling you to fix application specific issues
Good hold on Java (J2EE) web application/reports
Good written and verbal English communication skills
Call logging and user interactions
Hands on Unix, Perl/shell script, Excel Macros, SharePoint, SQL/MSSQL/Oracle
Willingness for working in rotating shifts including night shifts, willingness to work in team and willingness for learning different technologies
Installation and testing of applications

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Engineer, IT Resume Examples & Samples

Maintains station’s equipment and technical operations in conformance with FCC rules and regulations
Responsible for the procurement, maintenance and integrity of all broadcast-related technical equipment and transmitter site / Live Trucks
Provide both remote and local desktop support to KFSM employees
Installation and managing of new systems
Candidate must possess leadership skills, communications skills and a thorough knowledge of computerization and automation
Possess a working knowledge and understanding of engineering principles in the area of electronic trouble shooting and system design

Engineer, IT Resume Examples & Samples

Maintain and deploy key systems throughout building
Maintain station network and perform software and hardware changes
Deploy new infrastructure and equipment to station network
Ability to operate On-Air Automation system
Assist in station projects
Deploy computer system updates and perform reboots, as needed
Provide technical support and assist users with computer issues
General maintenance and troubleshooting of transmitter sites and radar sites
Create and deploy user accounts, distribution groups, and security groups using active directory
Manage access to building and sub-buildings
Software and hardware changes to network
Knowledge of programming including : C#, Java, Javascript, and PHP
Knowledge of databases including: MySQL and NoSQL

Sccm Infrastructure Engineer IT Resume Examples & Samples

Creates and modifies reports in WQL and SQL language (Reporting Services)
Script solutions for massive fixes and configuration changes
Plan and schedule the monthly Microsoft Security Patch (Software update deployments)
Plan and schedule requested deployments for different software (Software distribution)
Troubleshoot SCCM client issues on member servers, networking/connectivity, ports, WMI, etc
Creation of configuration items and baselines with DCM
Ability to work and team with a multitude of different people across teams, regions and organizations
Microsoft SMS / SCCM management (exclusionary)
Advanced Active Directory and GPO Management experience (exclusionary)
Scripting on VBS, WMI, CIM or PowerShell (exclusionary)
Query languages such as SQL or WQL
Good knowledge of Dell blade server hardware
Good knowledge of VMware ESX/ESXi servers
Knowledge of E&Y tool sets (Service Now, SCCM, HP OpenView, Dell OME, Symantec SEP, Netbackup and others)
Basic knowledge of SAN and NAS Storage
Strong working knowledge in ITIL Framework

Engineer / IT Resume Examples & Samples

Establishes and follows routine maintenance procedures and schedules for all broadcast equipment
Ability to troubleshoot broadcast equipment to the component level
Extensive IT skills including local area and wide area networking
Knowledge of electrical systems, UPS, and standby generators and record keeping

Engineer, IT Systems Resume Examples & Samples

Maintain Active Directory and all related Windows server systems
Maintain VMware and all related systems including Virtual Center
Maintain 3PAR and Netapp storage systems
Maintain Citrix and all published applications in our environment
Secure all servers and maintain them up to date with their security patches
Manage VEEAM backups of all systems and their recovery process
Maintain SQL databases and their respective backups
Maintain monitoring systems and respond to notification alerts
Maintain all server hardware and respective updates
Manage application software updates
Manage Anti-virus server and keep environment safe of malware/exploits
Run auditing process using SOX compliance principals
Follow ITIL 3.0 fundamentals
Manage escalations from team members and Broadcasting team
Create flowcharts, Visio diagrams, and other project documentation
Follow change control process
Support 27/7/365 Network
Microsoft, VMware and Citrix certifications are pluses
NetApp or 3PAR training a plus
Hands-on role that may also lead, assign, train, schedule and oversee the work of other

Senior Engineer.it Engineering Resume Examples & Samples

Expert Experience installing, configuring, supporting and maintaining multiple Active Directory Forests / Domains / Trusts, Group Policy setup and configuration, DC promotion, troubleshooting replication issues etc
Expert experience installing, configuring, supporting and maintaining highly available virtual environments
Hands-on experience with Systems Center Configuration Manager (SCCM)
Hands-on experience with Systems Center Operations Manager (SCOM)
Expert experience in scripting using Powershell and VBScript
Demonstrated ability to rapidly self-learn new technologies and paradigms
The individual must be a team player, but is capable of working on his or her own. The qualified candidate must be able to communicate effectively to both, the client and senior management as well as business end-users
Good networking knowledge to be able to work with peers across Cisco
Must be self-motivated, possess the ability to take on projects and tasks with little direction, and apply good judgment and decision-making skills

Engineer IT Quality COE Resume Examples & Samples

Developing Performance Test Plans, Document Test Cases and make time estimates in accordance with the requirements or Test Scenarios
Develop and execute complex performance testing scripts which stress the Application under test
Report test results, defects, performing data trending analysis and coordinating Triage Meetings
Work closely with development on tuning and optimization of application code and hardware optimization
Using Quality Center to Track requirements, Test Cases, Scenarios, Defects, establishing traceability, maintaining the records of Quality Controls required for compliance and certifying Software for release to production
Evaluate, document and communicate performance risk to project team and Center of Excellence (CoE) leadership
Perform peer code review written by performance engineer team
Associate Degree in Computer Science or relevant area
Four (4) years’ experience as a developer or in creating performance scripts
Prior experience working with SAP
Experience in Performance testing with a tool like HP LoadRunner
Experience in C computer language, VB Script and other programming languages
Knowledge of Testing windows desktop, web applications, web services and interface
Ability to interpret Server Key Performance Indictors and find infrastructure bottlenecks
Experience in using Test Management Software
Excellent Analytical Skills
Strong Knowledge of Software Development Lifecycle, Quality Assurance methodologies
Understanding of Microsoft Technologies (.NET, SQL Server, Web Services)
Bachelor Degree in Computer Science or relevant area
Five (5) years of performance experience with LR Certification
Knowledge of TCP/IP, Firewalls, Networking theory and server environments
Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Word and Visio
Strong Interpersonal skills
Focused and driven to excellence to ensure quality of deliverables
Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)
Ability to communicate and escalate issues and risks as necessary
Positive, upbeat energy and strong team player
Excellent problem solving and structured thinking skills
Excellent customer service and an understanding of how IT is ultimately delivered to the Customer

Engineer IT Systems Resume Examples & Samples

Understand and apply industry best practices to support the future growth of the Citrix XenApp/XenDesktop and Hypervisor environments
Analyze and forecast modifications to the XenApp/XenDesktop and Hyper-Converged infrastructure environment
Perform advanced issue analysis and resolution
Perform maintenance and environment upgrades
Manage the enterprise Citrix environment
Oversee and lead administrative tasks at the Tier-1 and Tier-2 level as an SME
Create knowledge base articles and issue resolution scripts to address Tier-1 and Tier-2 requests Manage Hyper-Converged infrastructure, virtual host, and storage infrastructure related to the Citrix environment
Review periodic reports of server health, resource utilization, user experience, platform performance
Review vendor knowledge base articles and newly released updates
Review change control requests that impact the Citrix environment
Perform policy-level changes and make Group Policy updates
Perform advanced server and infrastructure maintenance
Provide technical leadership for infrastructure projects
Review knowledge base articles and issue resolution scripts for accuracy, compliance, and feasibility
Lead design updates and architecture revisions
Troubleshoot and resolve high severity issues and service outages
Oversee technology integration workflows
Review periodic reports of server health, resource usage, user experience, and overall environment performance to determine next steps and upgrade paths
Perform problem analysis
Ensure technical specifications meet business needs
Create and maintain documentation as per JetBlue policy and regulatory standards
Establish and maintain a high level of morale and clear focus in an environment of aggressive growth and environmental change
Contribute to the ongoing evolution of best IT practices within Citrix
Bachelor’s degree in related discipline and/or demonstrated capability to perform job responsibilities through previous experience and education
Seven (7) years’ experience in IT; minimum of five (5) years as a Technical Consultant/Engineer
Five (5) years of experience managing all aspect of Citrix XenApp
Four(4) years of experience managing all aspects of Citrix XenDesktop, Provisioning Services and Hyper-Converged infrastructure
EdgeSight and Desktop Director experience
Experience with standard operating environment, change management, exposure to other management tools such as VSpace and Altiris
Available for overnight travel (up to 10%)
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Managing applications that reside in hosted datacenter environments
Microsoft and CITRIX Certified Systems Engineer certification
Excellent customer service skills and the ability to interact across multiple disciplines
High level understanding of complex IT infrastructures
Proficient at creating technical documentation, delivering technical training and detailed design documentation
Understanding of virtualization technology (VMware, virtual server, Hyper-V)
Group Policy and OU administration, Group policy management, and MS Exchange knowledge
Experience with scripting technologies such as PowerShell, VBS, and bash
Experience with Citrix thin-client and VDI technologies
Able to work in a highly dynamic team environment
Ability to rapidly resolve issues and recognize when escalation is necessary
Supporting platforms/applications that run on Windows OS
Well groomed and able to maintain a professional appearance
Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Engineer IT OCC Resume Examples & Samples

Delivers support to internal customers which meets or exceeds defined SLOs
Responsible for day-to-day monitoring of the Windows Server and applications environment
Monitors and escalates support issues for components of JetBlue's Windows networking infrastructure including Active Directory, TCP/IP, DNS, DHCP and others
Ensures database applications and interfaces are available via periodic health checks
Monitor, configure, support, and troubleshoot desktop and server based applications on a local and remote level throughout the enterprise
Perform routine health checks against our Citrix computing environment
Provides timely escalation for issues based on predefined levels for mission critical applications
Owns and drives proper resolution of incidents via Incident Management
Opens, updates, and closing of Incident and Request tickets via LANDesk ticketing tool
Partners with other IT Teams and business partners as needed
Maintain proper documentation of incidents and service requests using incident tracking tools
Use a proactive approach to problem resolution, aimed at reducing the number of reported incidents and enhancing the technology experience for the business
Ensures timely and courteous service is delivered at all times
Revises documentation as new information or processes are identified
Delivers regular, ongoing preventative maintenance activity to endpoint solutions
Follow the handover process documented to bring the next shift up to speed and highlight priority items or issues
High School Diploma or General Education Diploma
Two (2) years of experience building and administering Windows servers
Two (2) years of experience with Microsoft networking including TCP/IP
Two (2) years of desktop support
Flexibility with schedule - this is a role with changing shift times that provides 24/7 365 days onsite support
Prior Support and/or call center experience
Ability to be organized and decisive while under pressure, when managing urgent and critical production issues as or when they occur
Able to pass a ten (10) year background check and pre-employment drug test
Bachelor’s Degree in Information Technology or Computer Science
Four (4) years customer service experience
Four (4) years’ experience supporting Citrix environment
Four (4) years ’experience building and administering Windows servers
Leadership skills to effectively communicate and lead a team of engineers to build and share their knowledge
Experience with MS-SQL databases and Active Directory
Microsoft Certified Systems Engineer certification or equivalent
Knowledge of Citrix server installations and administration
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

Engineer IT Platform Resume Examples & Samples

Responsible for assisting in day to day administration of the Windows Server environment
Maintains and supports JetBlue’s infrastructure platforms and systems to ensure the highest availability while reducing the impact of incidents
Conduct in depth evaluations, diagnosing, troubleshooting and resolving a wide variety of complex technical issues
Advocate and provide technical support on new technologies to other JetBlue Information Technology teams
Implementation of systems including the advisement of clients and providing work guidance to implementation and development teams
Test, recommend and implement new technologies
Follow team/department server build procedures regarding design and implementation of hardware, software, and systems
Manage system upgrades, enhancements, migrations, integration and releases of new software to Stage/Non-production, production and disaster recovery environments and resolve any technical and/or business issues
Resolve, coordinate and escalate back-up / recovery support issues and risks
Provide twenty four (24) hour, seven (7) day a week on-call support at scheduled times; be able to be contacted through a business cell phone or provide an alternate phone contact at all times
Maintain system compliance with SOX, PCI, IT General Controls and other regulatory controls as required
Bachelor’s Degree in CIS or Computer Science and/or demonstrated capability to perform job responsibilities through four (4) previous years of experience and education
Five (5) years of experience in production operations environment
Five (5) years of experience in server and datacenter technologies
Five (5) years’ experience with VMWare ESXi 4 and VMWare ESX 5
Five (5) years’ experience with Windows Server 2008, Windows Server 2008 R2
Knowledge of IT Best Practices as they relate to the following areas: IT Infrastructure, Change Management, Data Networks, IT Security, Virtualization, Web Servers, Single Sign On and Storage technologies
Experience with MS-SQL databases and Directory Services
Available for overnight travel (up to 25%)
Able to work flexible hours and be available for emergency response on short notice
Experience with Active Directory in a Windows Server 2008 Forest and Domain, IIS 6, IIS 7, IIS 7.5, and Akana SOA Software v6.x from a support and implementation standpoint
Experience with .Net 4/4.5 application support and troubleshooting
Experience with Windows Server 2012 and Windows Server 2012 R2
Managing applications in private and public cloud environments
Experience supporting Web Services (SOAP/REST/JSON) in a production environment with various security policies such as, but not limited to, Client Certificate, LDAP, Basic Auth and oAuth

Engineer, IT Resume Examples & Samples

Good hold on Java (J2EE) web application/reports
Knowledgeable on one or more of G2 (Groove and Grails), VB6, C#.NET, C++, reflection enabling you to fix application specific issues
Ability to quickly understand applications and knack for troubleshooting application issues
Call logging and user interactions
Installation and testing of applications
Hands on Unix, Perl/shell script, Excel Macros, SharePoint, SQL/MSSQL/Oracle
Willingness for working in rotating shifts including night shifts, willingness to work in team and willingness for learning different technologies

Field Service Engineer & IT Solutions Specialist Resume Examples & Samples

On-site repairs of instruments
High level technical support to external customers at their location
Hardware installation of IT solutions Servers and Clients
Installation of operating Systems
WF&IT solutions configuration so as to facilitate workflow
Implementation of networking facilities
Effective collaboration with external stakeholders (LIS companies, Lab managers, etc)
Preparation of proposals/ presentations with appropriate supervision. Proposals for Instrumentation / IT solutions / Workflow studies
Documentation of activities in CRM in compliance with all applicable standards

Chief Engineer / IT Resume Examples & Samples

Establishes routine maintenance procedures and schedules for all broadcast equipment
Manages a staff of one or more people
Excellent management skills
Interact with management and staff at all levels and ability to multi-task, delegate and handle pressures and deadlines
Knowledge of all applicable FCC rules and regulations
Computer literacy in applicable software packages which may include (Microsoft OS and Office Suite, Automation Systems, Novel, Linux, etc.)
IT skills including local area and wide area networking
Minimum 7+ years as Chief Engineer

Senior Engineer, IT Resume Examples & Samples

Serve as a technical lead in administration and operations of lab systems
Serve as the technical lead in basic design and build of laboratory systems
Author and maintain device, network and system functional and technical documentation
Perform LIMS system setup and configurations, including report development and interface of LIMS/ELN software with Lab instrument systems
Test new lab system features, integration, and reports, and coordinate user acceptance testing
Develop IQ/OQ/PQ test scripts to support validation of new equipment and system functionality
Assist in developing and maintaining Standard Operating Procedures (SOPs) for Laboratory systems
Support lab users and vendors with analytical equipment qualification and validation to ensure data integrity per the relevant standards (21 CFR Part 11)
A minimum of 4 years of experience working with Laboratory equipment (HPLC, GC/MS, FTIR, Agilent Openlab ECM, etc)
SQL Server and Windows Server experience preferred

Engineer IT OCC Resume Examples & Samples

Performs routine health checks against our Citrix computing environment
Uses a proactive approach to problem resolution, aimed at reducing the number of reported incidents and enhancing the technology experience for the business
Follows the handover process documented to bring the next shift up to speed and highlight priority items or issues
Bachelor’s Degree or equivalent coursework/experience in a related field
Four (4) years of experience building and administering Windows server
Four (4) years of experience with Microsoft networking including TCP/IP
Four (4) years of desktop support
Prior NOC Support and/or call center experience
Six (6) years’ customer service experience
Six (6) years’ experience supporting Citrix environment
Six (6) years’ experience building and administering Windows servers
Ability to effectively communicate and lead a team of engineers to build and share their knowledge
Experience with MS-SQL databases and Active Directory preferred
Well-groomed and able to maintain a professional appearance

Principal Engineer IT Engineering Resume Examples & Samples

Work with application developers and business units to integrate authorization and authentication requests from a variety of sources (LDAP or Kerberos) into enterprise directory services
Work with the appropriate Operations teams developing process for day to day tasks and be available to assist when issues are escalated
Work with project management to achieve on time project implementation
Create appropriate process documentation to ensure that routine tasks are done in a consistent and predictable manner
Assist with the development of standards surrounding the enterprise directories and work to migrating them towards those new standards
Assist with the migration of user accounts and groups from legacy directory environments
Assist in complex re-architecture projects requiring specialized knowledge of identity and directory technologies, services and applications (e.g., forest consolidation and identity federation)
Analyze business processes/technologies and works with customers to determine and document business requirements and translates them into clear and concise technical specifications
Expert level knowledge of
7+ years of experience designing, implementing, and supporting enterprise directory services technologies in large enterprise, multi-datacenter environments exceeding 150K users
5+ experience with group policy, especially security policies
5+ years leading directory services based initiatives for complex, global organizations
Experience in engineering solutions for heterogeneous environments including

Senior Engineer, IT Infrastructure Resume Examples & Samples

Collaborates with other Information Technology associates and functional business teams to build, deliver and support effective, creative data management solutions aligned to specified business initiatives
Creates, coordinates and administers databases, including base definition, structure documentation, operational guidelines and security
Based upon management direction, plans and implements strategies for meeting data management needs
Applies established data management best practices and recommends improvements
Assists application support teams with third party application installations and upgrades
Assists with other information technology projects, as assigned, within the general scope of regularly assigned responsibilities and related qualifications
Must possess a bachelor's degree in Computer Science/Engineering or related discipline; advanced degree is preferred
Minimum of 10 years Microsoft SQL Server experience
Expert understanding of all SQL Server tools including, but not limited to, Profiler/Management Studio/Enterprise Manager
Proficient understanding of relational and dimensional data modeling
Proficient understanding of replication, distributed systems performance tuning and optimization
Experience with and understanding of, server-client computing and relational database environments
Experience in advance TSQL development
Experience in advance development and deployment of SSIS
Experience with data management and data processing techniques
Experience with reporting and query tools and practices
Experience with managing technical aspects of the databases and processes
Experience with transforming data via standardization, cleaning, data repair, matching and de-duping
Experience with managing data from multiple sources including internal, external and 3rd party data
Experience with of active/active or active/passive clustering
Experience of setting up DR using AlwaysOn, mirroring, replication and log shipping
Experience of setting up and supporting HA SQL Server Reporting Services
Experience of setting up and supporting HA SQL Server Analysis Services
Experience with MS SQL Server 2008 / 2012 / 2016
Experience with Microsoft Windows server 2008 / 2012 / 2016
Working knowledge of network technologies and active directory functionality
Perform daily, weekly and monthly data maintenance tasks
Assist in maintaining and improving database operational efficiency
At least a year of experience in creating, administering and maintaining MySQL or MongoDB Cloud database

Senior Engineer, IT Systems Resume Examples & Samples

3+ years of production support experience with vSphere 5.x clustered environments within a multi-datacenter, enterprise environment
Advanced understanding of vSphere HA / DRS cluster functionality
Solid documentation skills will be required in this role as our team originates VM deployment runbooks or vSphere component deployment documents almost daily
Solid administrative background in one or both RHEL 6.x/7.x or Windows 2008/2012 GuestOS platforms
Current VMware Certifications
1+ years of production support experience with vSphere 6.x clustered environments within a multi-datacenter, enterprise environment
VRealize Automation 6.x/7.x and vRealize Orchestrator 6.x/7.x expertise
This role is for an engineer with advanced vSphere expertise and experience. Must have a broad understanding of the complete vSphere 6.x and vRealize 7.x product suite

Senior Engineer, IT Infrastructure Resume Examples & Samples

Must possess a bachelor's degree in Computer Science/Engineering or related discipline; Advanced degree is preferred
Strong experience in Shell, Jython, PERL scripting
Experience with open source Web/App servers like Apache, Tomcat, JBoss, weblogic
Experience with RHEL, Windows and Solaris

Senior Engineer, IT Access Management Resume Examples & Samples

Bachelor degree in computer science or equivalent training required
10+ years’ experience with Access Management/SSO Products such as CA Siteminder, CA API Security gateway, Ping Identity
Must have extensive hands-on in Access Management products such as CA Siteminder, Ping Identity, CA Federation, Datapower, Layer7/CA API Gateway
Experience in Datapower is a plus
Experience in Application development using Java and J2EE is a plus
Expertise in WebServices development and securing WebServices
Expertise in various security fields including access control, authorization, identification and authentication, public key infrastructure, network and enterprise security architecture is required
Expertise in troubleshooting and resolving issues
Experience with detailed requirements gathering and documentation, writing approach documents, whitepapers, design documents and runbooks required
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills required
Expert ability to work independently and manage one’s time required
Expert leadership and mentoring skills necessary to provide support to our customers required
Expert knowledge of design techniques and principals involved in production of drawings and models required
Experience in Solaris, Linux hosted environment
The ability to handle multiple projects simultaneously
Ability to work in a fast changing environment and work under pressure
Ability to multitask and resolve multifaceted issues with minimal direction

Service Engineer IT Resume Examples & Samples

Maintain application availability within own area of responsibility
Interact with development, customer, other back office & front office teams to drive problem resolution
Experience working with Unix, SQL, PL/SQL is a must
E-Business Suite Application (ERP) will be a plus
Oracle Reports & Forms
OBIEE - will be a plus
Work experience in a similar role would be an advantage
Fluent in written and verbal English

Engineer, IT Mobility Infrastructure Resume Examples & Samples

Swap Mobile SIM cards out with new SIM cards at multiple locations
Make necessary configuration changes to device to validate new SIM is functioning correctly
Make Administrative changes in Carrier Support Portal as needed
Log trouble tickets in ticketing system
Install software or perform hardware testing remotely
Provide progress reports to Project Manager and Team Lead at request
Attend team meetings at request
Exercise moderate independent judgment with direction from supervisor
Associates degree in computer related field or equivalent training required
2-4 years of Mobile Support experience required
MDM experience preferred
Mobile Carrier Support Portals/Tools experience preferred
Ticketing experience preferred
Basic ability to work independently and manage one’s time required
Basic knowledge of mobile computer hardware and software required
Knowledge Microsoft Office Suite required
Understanding of multiple BlackBerry, Android, iOS, and Windows Mobile versions
Basic knowledge of Outlook and Exchange required
Must be able to travel up to 50% of the time and work evening or weekend hours if needed

Project Engineer IT Resume Examples & Samples

Perform IT related parts in our projects
Build and maintain IT infrastructure related to existing and new system deliveries
Participate in system commissioning at customer site
Operating systems (Windows client/server, Red Hat Linux)
Maintenance of servers
IT security
Active Directory, Kerberos, hardening …
SQL/PostgreSQL
System architechture
Application customization
Data communication