Health & Welfare Resume Samples

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A Medhurst

Anabelle

Medhurst

363 Crystal Wells

Phoenix

+1 (555) 714 2648

363 Crystal Wells

Phoenix

Phone

p +1 (555) 714 2648

Experience Experience

San Francisco, CA

Health & Welfare Admin Analyst

San Francisco, CA

Howe, Effertz and Greenholt

San Francisco, CA

Health & Welfare Admin Analyst

Developing professional expertise, applies company policies and procedures to resolve a variety of issues
Provides administration advice and guidance to clients, and may manage small to medium sized clients
Develops, implements, and improves benefits administration programs on behalf of clients
Develop effective day-to-day working relationships with the client, third party vendors and ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues
Work with other internal groups to prepare testing strategies to support testing events, data interfaces in/out of the system, employee communications, employee tools (such as the enrollment web), and client reporting
Manages/performs the daily operations of the H&W administration for Client
Manages and develops relationships with clients/prospects and insurers to ensure delivery of effective and efficient service

Philadelphia, PA

Health & Welfare Solution Architect

Philadelphia, PA

Haag Group

Philadelphia, PA

Health & Welfare Solution Architect

Develops a high level working knowledge of other practice area solutions
Assists SEs in the development of prospect sales strategy
Provides input to Product Development from clients and third party evaluators on the strengths and weaknesses of our solution
Reviews, updates, and provides input on RFP responses from the template software after the analyst completes review
Product Development
Works with the SE to request missing information from the TPE and/or client
Decides solution and platform for opportunity

present

Dallas, TX

Health & Welfare Programs Consultant

Dallas, TX

Schaden LLC

present

Dallas, TX

Health & Welfare Programs Consultant

present

Collaborate with Business Partners providing consulting and strategic direction on health & welfare benefit issues
Partnering with HRBP’s, management and executives in implementing benefit changes
Plans activities and establishes objectives within allotted time frames
Design, develop, and consult on various health & welfare design strategies for the Company to include, but not limited to
Develop strategies to report, update and extract data from HRIS and other HR systems
Advising managers and executives on health & welfare design and communication issues
Interface at executive levels by providing consultative advice and direction on health and welfare design and communication issues

Education Education

Bachelor’s Degree in Computer Science

University of Illinois at Chicago

Bachelor’s Degree in Computer Science

Skills Skills

Ability to assist junior staff work through barriers to achieve project goals and mitigate risk
Possesses sufficient knowledge of benefits outsourcing systems standard practices to drive optimal delivery model and solutions
Demonstrates excellent organizational skills
Strong interpersonal skills, especially specific to persuasion, influence, and negotiation
Ability to adapt well to changing priorities in a fast paced environment
Excellent oral, written, and interpersonal communication skills to facilitate effective conversations with internal and external clients
Strong analytical and problem-solving skills
Experience working with Microsoft office suite of products including Word, Excel, Power Point, and Microsoft Project

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Health & Welfare Resume Examples & Samples

Manage a team of CSRs who respond to incoming calls from employees and former employees
Ensure that CSRs provide accurate, timely responses regarding Health & Welfare products and services and that daily Service Level targets are met
Maintain CSR Teams over quality: Evaluate recorded CSR calls and grade results according to quality standards. Perform coaching sessions to assist CSRs with development. Partner with Quality Assurance Team to ensure that methods, tools, standards are appropriate
Handle escalations and complaints from employee and retiree customers, ensuring timely and professional response and resolution
Partner with Training Team to evaluate training needs for CSRs and participate in CSR training efforts, as needed
Perform administrative functions which include, but are not limited to: timekeeping, scheduling, attendance tracking, and data reporting
Conduct CSR performance reviews and regularly meeting with team members to discuss performance. Provide coaching & feedback to address any performance gaps and handle any corrective action situations, as needed
Partner with other departments and external vendors to resolve issues, improve service, and ensure open lines of communication
Work to identify process improvement opportunities that will enhance the level of customer service and/or service delivery
Interview candidates for open positions and make recommendations for hiring decisions
Participate on project teams, as required
Knowledge of and experience with Health related benefits, such as medical & dental insurance, COBRA, Medicare, and life insurance benefits, is required
Experience in a Health & Welfare call center environment is strongly preferred
College Degree or equivalent experience, preferred
Experience with analyzing and responding to call center reporting, preferred
Must have the ability to multi-task and operate effectively in a fast paced environment
Must have proven skills for building relationships, along with the ability to interface smoothly with customers and internal colleagues
Should have proven problem solving skills with the ability to make sound business decisions
Minimum1 year experience managing/supervising others,preferred

Team Leader for NAS PSC Health & Welfare Resume Examples & Samples

Oversees the day-to-day activities of associates and achievement of established associate and client service level metrics. (30% of time)
Establishes and communicates goals and provides regular feedback to associates, including developmental opportunities. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. (20% of time)
Achieves objectives for associate engagement and turnover. (20% of time)
Collaborate with other internal departments to ensure service objectives are met. (15% of time)
Identifies areas in need of process improvement and solicits feedback from associates on service improvements. (5% of time)
Creates a high-performance team environment that supports/reinforces associate development and retention. Provides periodic performance feedback and conducts annual performance reviews. Responsible for recruitment, selection, hiring, compensation management, and performance management of the NAS staff. Assists in determining the team's training requirements. Ensure timely and effective training is delivered to enhance skills of the team. (10% of time)

Health & Welfare Solution Architect Resume Examples & Samples

Bachelor's degree (with preferred emphasis in project management, business, or sales) or relevant work experience
Benefits and sales knowledge preferred
Deep subject matter knowledge in their aligned practice
10+ years of relevant experience in a wide range of both client-facing and internally-facing roles
Possess deep knowledge of TBA's business and delivery models, the capabilities and limitations of the benefit platform, as well as regulatory/compliance/consulting knowledge
Understand the products and services provided by Aon Hewitt's other lines of business and are able to integrate TBA's/CBA offer with those of other lines of business
Demonstrated track record applying domain expertise in both delivery and sales of large-scale services to clients
Ability to structure and deliver integrated offers
Ability to communicate value
Proven experience in building and developing senior client relationships
Ability to apply the firm's positioning and brand strategy to all aspects of business development efforts
Experience in promoting a team environment while leading and participating in large services sales
Possess sales skills, have developed an extensive network throughout the business, and understand the "go-to-Market" strategies, specifically playing an integrator within their domain alignment

Health & Welfare Business Analyst Resume Examples & Samples

Manages multiple work streams across the project life cycle of implementation projects; assesses and escalates issues throughout Discovery, Planning, Building, Deployment phases of the project
Communicates concisely (verbal and written) project status to senior leadership (internal/external stakeholders); leads both the internal and external governance process for all transition deliverables; facilitates Client Steering Committee meetings during Implementation period along with the Account Executive
Is responsible for scope management versus agreed Statement of Work and Service Delivery Model; where new scope items are identified is responsible for ensuring the Change Control process is followed and reviews and approves all Change Controls and associated plans and costs before presenting to the Change Control Board

Health & Welfare Senior Analyst Resume Examples & Samples

Work closely with other team members to ensure the seamless delivery of outsourcing services to the client
Provide a client specific outlook to all operational service activities
Consult on operational service activity changes; consult with internal and external sources on the client and plan specific impact of all legal, regulatory, process, product or business changes that affect plan administration
May perform one or more of the following: Analyzes, plans and implements process improvement (such as Six Sigma initiative) needs
Develops metrics that provide data for process management and indicators for future improvement opportunities
3 years Health and Welfare Benefits Administration
Proficient in MS Excel, MS Word, MS Project, MS PowerPoint, MS Access
Client Facing experience, required

Health & Welfare Data Analyst Resume Examples & Samples

Proficiency with MS Office tools (particularly Excel and Access)
Experience with data warehouse a plus SQL query and design experience a plus Other Requirements
Healthcare industry-experience a strong plus but not required
Experience translating regulatory rules into practice a plus but not required
Employee benefits experience a plus but not required
Knowledge of ACA a plus but not required

Health & Welfare Analyst Resume Examples & Samples

Measures performance against process requirements, aligning improvement projects to close performance shortfalls
SQL, Unix and Mainframe, preferred
Strong analytical and writing skills

Health & Welfare Business Analyst Resume Examples & Samples

Health & Welfare experience - minimum of 5 plus years of experience, preferred
C lient facing experience, required
Ability to work under pressure to meet deadlines
Possess excellent communication and organization skills
MS Office and MS Project, required

Health & Welfare Specialist Resume Examples & Samples

4+ years of Human Resources experience, including Benefits, Health Insurance plans, OSHA, HIPPA, and other Government policies
Experience working with OPWDD or in an office
Knowledge of HRIS and payroll
Excellent communications skills (written and verbal)
Previous Recruiting expeience

Health & Welfare Resume Examples & Samples

Reviews and signs off on escalated Benefits Analysts (BA) deliverables (e.g., data quality checks, client responses) to ensure ongoing adherence to standard operating procedures that ensures high quality and provides coaching and development of BAs to create a culture of continuous improvement
Adheres to standard operations management practices as outlined by the Client Delivery Group (CDG) Operations Manager
1+ years of Health & Welfare domain experience
1+ years of operations experience
Client knowledge and responsiveness
Teamwork (including global and virtual team members)
Process improvement
Ability to clearly communicate and help articulate technical issues to clients; and
Understanding of financials, budgeting, and cost benefit analysis
Domain (Health and Welfare) knowledge/experience
Possesses sufficient knowledge of benefits outsourcing systems standard practices to drive optimal delivery model and solutions
Experience working with Microsoft office suite of products including Word, Excel, Power Point, and Microsoft Project

Health & Welfare Resume Examples & Samples

7–10 years related work experience (3–5 years ‘experience as Lead Systems Analyst at Aon Hewitt)
CBA platform knowledge & experience
Intermediate level experience with project based work structures and project life cycle models including
The System Development Life Cycle (SDLC)
Proven experience in overseeing the direction, development, and implementation of software solutions
Ability to translate complex client requirements/legislation into system specifications and test plans
Excellent understanding of the organization’s goals and objectives
Strong quality assurance background in benefits administration in Health Management (HM)
Direct experience with automated software and system management tools
Strong knowledge of system and software quality assurance best practices and methodologies
Experience with relational databases including DB2 and SQL
Knowledge of database design and file management techniques
Familiarity with and understanding of cost build worksheets

Health & Welfare Lead Systems Analyst Resume Examples & Samples

Provides accountability for the construction (system analysis, configuration, and quality) of Aon Hewitt’s proprietary benefits system for a single service/product line—Health Management (HM). Work with clients to discuss technical requirements, set expectations, and manage involvement in analysis activities
Demonstrates deep technical knowledge and is responsible for creating high-level analysis; coaching service aligned analysts; and approving all analysis, system configuration, technical documentation, and testing
Supports one or multiple clients
Coordinates production reviews, signing off on the stability of all newly released projects into production, and completing a transition to operations for ongoing support
Meets with decision makers, systems owners and end users to define business requirements and systems goals, and identify and resolve business systems issues. Develop and execute integrated systems and testing strategy for aligned service
Reviews client requirements, perform gap and/or impact analysis, and delegate as appropriate, data, foundation, and systems analysis in preparation for service-specific cloning and configuration with a focus on high-level and complex analysis. Review and approve analysis, test plans, and standard operating procedures
Manage the delivery of the client acceptance testing process and identify client acceptance test scenarios. Assist in the planning, design, development of new applications and enhancements to existing applications
Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
Maintain and execute service-specific iteration plans for construction tasks (including all batch tasks)
Coach service-aligned analysts on quality and client-specific aspects
Ensure smooth transition to production, review standard operating procedures, and provide training on newly released functionality
Manage the overall iterative deployment process
Review, inspect, and complete scope/pricing analysis and assess priority of change order requests as applicable
Strong people and project management skills
Knowledge of system capabilities and functionality
Experience in the development and implementation of software solutions
Experience with benefits administration in the following area—Health Management (HM)
Knowledge of applicable data privacy practices and laws
Ability to translate client requirements and/or legislation into system specifications and test plans
Excellent listening and interpersonal skills
Highly self-motivated and directed
Keen attention to detail
Strong customer-service orientation
5–7 years of relevant work experience required (1–2 years at Aon / Aon Hewitt in a Systems Analyst or similar role)
TBA (Total Benefits Administration) systems knowledge and experience

Health & Welfare Solutions Client Lead Resume Examples & Samples

Coordinate with other solution groups/delivery, retirement consulting businesses, and third parties involved in the Health administration plans of assigned clients
Define and measure success in the eyes in the client
Continuous improvement – Working with AEs and CDLs ensure client excellence plans are in place and be on point Health delivery
Own, Know and operate with the facts and data
Own root cause of issues and put plans in place working with CDLs to prevent in future
Create and execute on client-specific plan to increase penetration of Health solutions from across Aon for assigned clients, in partnership with the account executive
Serve as primary client touch point for all matters related to Health administration programs for assigned clients
Manage/ resolve client escalations with Health services/solutions
Responsible for hitting targets related to client profitability, operational metrics, product currency, and client satisfaction with Health services
Sign off on deal models for new business
Develop talent within the solution group and service operations organization to create a pipeline of future client managers
Serve as a subject matter expert on a key area of Health solutions to the broader population of Health colleagues; participate in L&D efforts on this topic
Remain informed and abreast of industry developments, the regulatory and legislative landscape, and the competitive marketplace
Proactively deliver ideas and solutions based on client need, population demographics, regulatory and legislative developments and market trends
Lead quarterly reviews with clients on all Health solutions and ensuring we have connections with our consulting groups (both when we do consulting and when we don’t for our largest clients)
Accountable for all delivery from a client’s point of view
Participate in solution development and presentation to assigned prospective clients
Actively participate during implementation phase of new clients
Actively participate in the sales process for new clients to be included in the CDL’s portfolio
10+ years prior work experience in Sales/Sales Support/Health admin operations
5+ Years Senior Level Management Experience External client exposure/consulting experience - experience with concepts in business-to-business and/or business-to-business-to-consumer is important
Experience collaborating effectively in a team environment and accountability for team results - must be comfortable and skilled in developing marketing strategies and plans, as well as executing tactics in a hands-on environment
Prior outsourcing experience highly desired – with ability to quickly understand the Aon Hewitt solution model and ongoing operations. Knowledge of retirement, health, and talent preferred
Strong communication skills. Provides information to others both internal and external to the organization; represents the organization to customers and other external sources
Strong interpersonal skills to support team building: Builds mutual trust and encourages respect and cooperation among team members
Strong ability to establish alliances with other departments and organizations by recognizing dependencies in order to assess potential partnership and commitment to the program
Sales experience; ability to sell services to large, complex clients
Role may require licensing to the extent regulated services are included

Health & Welfare Solutions Client Manager Resume Examples & Samples

Plan Management/Client Consulting - Acts as the subject matter expert for all service specific and common client requirements
Leads and facilitates updates for all applicable requirements documents for plan provisions, administrative events, interface documentation, and delivery channel documentation for clients in ongoing delivery. Leverages others (Benefits Operations Managers) where appropriate
Participates in analysis discussions to ensure the provision requirements match the technical specifications for clients in ongoing delivery
Works with Benefits Operation Managers to ensure ongoing processes are revised based on requirements changes
Provides subject matter expertise to client, client team, shared services, and supporting services on plan provisions and ongoing processing concepts for clients in ongoing delivery
Serves as primary resource to client, client team, shared services, and supporting services in the translation of requirements
Builds domain knowledge within the Benefits Operations Manager (BOM), Delivery Specialist (DS) and Benefits Operations Analyst (BOA) roles
Oversees all service delivery and leverages the Operations Manager and Benefits Operations Manager to resolve issues and provide quality service to clients
Records and reviews project scoping, budgeting and change order records along with the Lead Systems Analyst(s)
Coordinates service delivery across point solutions and shared services, sharing client knowledge and expectations to achieve a common team goal
Intermediate knowledge of benefits business, including products and services, operations, and delivery
Intermediate compliance knowledge
Intermediate regulatory and legislative knowledge in Health and Welfare service area
Intermediate understanding of benefits outsourcing systems and application platform. 5+ years project management experience managing multifaceted projects and teams, including on-site and virtual management
Internal TBA experience preferred
External with prior TBA experience a plus

Director Health & Welfare Plans Resume Examples & Samples

Select, develop and lead the Corporate Benefits team in administering Health & Welfare plans company-wide
Manage and mentor direct and indirect reports on the benefits team
Review and validate assigned invoices and budget reports for accuracy and reasonableness
Lend expertise and oversight to H&W Benefits Manager and Administrator on COBRA, FSA, Disability as well as other assigned plans
Oversee broker relationships in Canada and Internationally. This entails working closely with HR partners and brokers to review plan designs for competitiveness, compliance and consistency with market practices
Analyze and evaluate existing benefits plan provisions and procedures. Review, propose and implement changes to ensure compliance, competitiveness and cost-effectiveness of benefit offerings
Lead and support Workday project
Direct various projects including but not limited to: Open Enrollment, Benefit Fairs, HR Training meetings and Annual Benefits Statement projects
Direct and manage Benefits Portal, Life Event Packets, New Hire Materials, Benefits Procedures and HR Procedure manuals
Oversee and coordinate implementation of new benefit plans and systems including development of RFPs to plan implementation, communication and rollout
Manage and oversee the preparation of various federal &/or state filings
Lead and manage updates of the Summary Plan Descriptions, SBCS and other required compliance documents
Assist Group Vice-President with contract renewals, rate negotiations, plan design review & changes, regulatory issues, department budget and other projects as assigned
Work on special projects as directed by Group Vice-President of Corporate Benefits
Minimum 6 years of Corporate Benefits experience with an emphasis on H&W plans
Knowledge of International Health & Welfare benefits
Experience with Workday is a plus
Strong analytical skills, problem-solving skills and judgement
Strong multi-tasking ability. Capable of planning and priority setting, ability to manage several projects simultaneously while adhering to deadlines and maintaining strong attention to detail
Strong computer skills and expertise with Excel
Strong verbal and written communication skills, including presentation skills
Solid knowledge of applicable federal and local regulations pertaining to benefits (ERISA, HIPAA, PPACA, COBRA, etc.)
Bachelor’s degree is required

Benefit Specialist, Health & Welfare Resume Examples & Samples

Conduct data analysis for plan modeling/simulation and auditing purposes
Perform bench-marking analysis on Group Health & Welfare Benefits Plans through participation in various benefit surveys
Evaluate existing benefit programs and recommend appropriate improvement
Provide technical oversight to outsourced vendor operations
Ensure Call Center Resources are kept current with plan information
Prepare and conduct analysis of C&B operational/financial data
Provide customer service support to Plan participants
Work closely with vendors and consultants
Conduct Verification: Power of Attorney and Medicare
Respond to court ordered subpoenas
Establish and track utilization metrics
Prepare and deliver presentation materials to management to assist with strategic plans or projects

CBA Health & Welfare Lead Systems Analyst Resume Examples & Samples

Work with clients to discuss technical requirements, set expectations, and manage involvement in analysis activities
Meet with decision makers, systems owners and end users to define business requirements and systems goals, and identify and resolve business systems issues
Develop and execute integrated systems and testing strategy for aligned service
Review client requirements, perform gap and/or impact analysis, and delegate as appropriate, data, foundation, and systems analysis in preparation for service-specific cloning and configuration with a focus on high-level and complex analysis
Review and approve analysis, test plans, and standard operating procedures
Provide service and systems expertise, build client-specific technical knowledge, perform impact and root cause analysis on defects and identify high-level and complex system solutions
Manage the delivery of the client acceptance testing process and identify client acceptance test scenarios
Assist in the planning, design, development of new applications and enhancements to existing applications
5–7 years of relevant work experience required (1–2 years at Aon in a Systems Analyst or similar role)
Knowledge of Health & Welfare benefits preferred
Experience with project-based work structures, project lifecycle models, etc
Able to prioritize and execute tasks in time-sensitive situations
Experience working in a team-oriented, collaborative environment

Health & Welfare Lead System Analyst Resume Examples & Samples

Manages internal IS&T delivery
Develop and maintain internal project plans
Schedule and facilitate internal team meetings
Oversee tech development
Coordinate internal Aon Hewitt build resources
Coordinate data from third party vendors
Coordinates development of data requirements and other tech requirements
Manages and coordinates unit and system testing
Monitors and troubleshoots data issues
Reviews test plans
Assist with modeler testing
Monitors and troubleshoots issue during internal/client site testing
Coordinates set-up and testing of authentication
Tests activity tracking functionality
Coordinates migrations with analysts
Ensures IS&T solution is built according to client specifications
Ensures that the technical set-up is done according to delivery model and in accordance with Aon Hewitt security guidelines
Manages system and application upgrades with minimal impact on client site
Identifies and communicates scope changes to project manager
Manages system and client application upgrades
Leads internal implementation debrief
Provides analysis and review of specifications prior to build
Works to improve process and procedures
Ability to coach and coordinate the work of others when balancing multiple tasks
Experience with benefits administration in one of the following areas of Health Management (HM)
Demonstrated competence with basic event flow configuration and testing
Ability to communicate ideas in both technical and user-friendly language
Effective use of basic business productivity tools and Microsoft applications
Experience in TBA
Experience with desktop/Windows navigation and keyboarding skills

Health & Welfare Setup Configuration Specialist Resume Examples & Samples

Reviews analysis documents prepared by the Systems Analyst and configures (using graphic user interface tools) the CBA System to fix a system defect or complete a client request/change. Completes high level testing to ensure no major defects are in the code
Executes test plan (including regression testing) by identifying/creating test participants and performing calculations for expected results. Determines if configuration performs accurately, reflects requirements, and has zero negative impact to existing provisions
Documents defects when actual results do not meet expected results
Analyzes issues/defects and debugs the system when configuration is not producing expected results. Researches issues to determine if source of error is with the test data, test plan, or configuration
Resolves issues with test cases or set-up and re-tests configuration. Escalates issues as appropriate
Knowledge of system testing and software quality assurance best practices and methodologies
Knowledge of Software Development Life Cycle (SDLC) principles/concepts
Interpret and understand conditional statements (i.e., If/Then/Else)
Apply basic relational database concepts (e.g., table relationships, keys)
Knowledge of and ability to write basic SQL and DB2 queries
Troubleshoot basic system defects and errors
Ability to interpret and understand typical client requirements documentation

Health & Welfare Systems Analyst Resume Examples & Samples

Convert, update, and maintain client requirements according to comprehensive analysis specifications
Design, update, and deliver unit, integration, regression, and acceptance test plans
Coordinate and coach Setup Analysts on the configuration and testing of the technology platform
Assist with the deployment (or migration) of new system updates into the production environment
Work with the Domain Manager and the Benefits Service Manager to clarify requirements
Provide service specific expertise for data, foundation, and systems analysis in the creation of analysis specifications and incorporate recommended updates to analysis based on review
Perform cloning activities based on analysis specifications and build strategy
Design test plans (unit, integration, regression, acceptance) and incorporate recommended updates into test plans
Coach team members on configuration, testing, and defect management
Coach team members on technical and proprietary tools required to configure, test, debug, monitor, and report on system specifications
Review analysis and test plan documentation and evaluate the results of test execution
Coordinate the work of aligned setup analysts, monitor task completion, and communicate team schedule and status
Support production environment (defects and trends) and execute workflow and defect management
Create and maintain standard operating procedures
Experience as Setup Configuration Analyst or equivalent work experience
Experience with benefits administration in the following areas—Health Management (HM)
Ability to conduct research into application development issues and products

Manager, Pension, Health & Welfare Resume Examples & Samples

Operational management/CoE liaison: Timely and accurate review and approval of more complex escalations and ERISA claims and appeal responses. Partners with the CoE regularly to stay aligned on initiatives and operating model
Benefits Administration Subject Matter Expertise: Provides accurate detailed, constructive impact analysis, analytics, and administrative/customer service feasibility of proposed plan and legislative changes through in-depth research and knowledge. Provides recommendations for plan changes. Ensures compliance with timely legal notices in accordance with government requirements and ensures their proper distribution. Ensures regulatory calendar is maintained and compliance with all Benefits controls is intact. This includes all in scope U.S., Puerto Rico and Canada plans. Supports financial reports and schedules, non-discrimination testing, and internal and external audits
Project Management: Develops and executes implementation strategies for plan changes and other benefits initiatives involving multiple customers and vendors through use of strong project management disciplines
Communications: Develops and/or provides administrative input on group communications and training materials using depth of experience and proven proficiency in technical Benefits subject matter. Develops special benefits communications for sensitive employee situations. Ensures communication channels (web sites, employee service centers, HR) are kept up-to-date of changes in benefit plans and programs, processes, and tools
Ensures baseline materials produced by vendors meet Customer Service Excellence standards. Educates internal stakeholders on benefits plans and programs, practices, processes, and tools to ensure continual knowledge transfer, enhanced organizational capability, people development, and consistent service delivery
Vendor Management: Serves as internal client relationship manager between the Company and third-party service providers. Manages budget and approves Statements of Work (SOW) per Chart of Authority. Provides administrative business input during contract negotiations
Team Management: Manages the operations team in a Shared Services environment. Provides coaching and development/career planning for Health & Welfare administration team. Leads the operations team through metrics and dash-boarding and customer service/operational excellence routines
Benefits Administration: This includes knowledge plan rules, funding, valuation, and enrollments/administration of Health & Welfare plans and programs
Benefits Financial Principles: Understanding financial aspects of benefit plans and programs, specifically actuarial, underwriting and/or benefits accounting
Compliance: Knowledge of regulatory laws that affect benefit plans. This includes knowledge of ERISA, FLSA, and Health & Welfare plans to ensure consistency of application and legal compliance
Financial Analysis: Ability to identify trends and variances from the review of financial information
Data Analysis: Knowledge of data analysis methods, which includes the ability to analyze, interpret and report on data findings to leadership
Customer Focus: Demonstrates customer service excellence in all written/verbal customer facing communications
Benefit Plan Reporting: Ability to prepare participant and financial reports for health and welfare plans

Health & Welfare Lead, Senior Manager Resume Examples & Samples

Minimum 10 years of Health and Welfare Plans experience – plan design and administration
Benefits designation or certification, e.g. CEBS
Knowledge and experience with US Benefits legislation
Vendor management skills
Experience working in a large employer setting
Knowledge and experience with Canada Benefits plan design and administration
Knowledge and experience with 401(k) and Pension plans
Prior work with employee communications
Proven ability to independently lead initiatives and work as a team member
Excellent organizational, multi-tasking, and time-management skills
Ability to react quickly in crucial situations
Demonstrated leadership in professional setting; either military or civilian

Health & Welfare Business Analyst Resume Examples & Samples

May perform one or more of the following
Analyzes, plans and implements process improvement (such as Six Sigma initiative) needs
Gather requirements
Document and debug ongoing administrative processes
Train ongoing and offshore team to execute processes and put control procedures in place to make sure executed properly
Develop a good working relationship with the client
Be a contributing member to a successful implementation
Expert with HW administration tools (AIS,PASS,Case)
Experience with client relationship roles in HW
HW RKS Admin tools (PASS,AIS,Case)
Basic SQL
Proficient in Excel, Word

Health & Welfare Senior Account Manager Resume Examples & Samples

A Bachelors Degree from a four-Year College or university; or equivalent combination of education and experience
5+ Years of direct client and/or analyst experience preferred
Solid Technical background
Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality)
Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
Must be able to quickly sort through complex subject material
Strong analytical skill-set and ability to effectively use data for strategy
High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness
Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality
Must possess a passion for teamwork, client service and reaching business results through problem solving
Experience with benefits administration/open enrollment process

Supv Iii Health & Welfare Resume Examples & Samples

Degree in Environmental/ chemical/ Mechanical Engineering
2 years working experience in a large manufacturing environment in the area of EHS
Working knowledge of ISO 14001 EMS, OHSAS 18001 and ROHS
Good communication skills in English

Health & Welfare Specialist Resume Examples & Samples

Driving the creation, operational strategy and development for the Health & Welfare Programs at Honda North America, Inc
Managing the health & welfare program, as well as operational & implementation strategies
Must demonstrate strong skills in vendor management, and ensuring regulatory compliance across all health & welfare programs
Leads development and administration of Health & Welfare program and operations including medical, dental, vision, and life insurance
Compares existing company benefits with those of other employers by analyzing other plans, surveys, and other sources of information
Installs approved program changes by preparing multi-channel communications (print, electronic, speaking points, etc.) to associates and leaders
Revises and reissues all communication material including, the Summary Plan Descriptions
Provides customer service to employees on existing benefits
Assures legal compliance with provisions of ERISA, ACA, DOL, etc. as needed
Responsible for supporting and administrating Health and Welfare Benefit programs for associates across the US
Communication and collaborating with HR and Benefit Leaders across the Honda organization
Assures implementation of benefit programs are adapted to Honda reporting systems
Handles escalated benefit inquiries
Reviews and analyzes changes to state and federal laws pertaining to benefits, and reports necessary or suggested changes to management
Coordinates company benefits, with government sponsored programs
Strong vendor management skills
Consensus building and collaboration
Excellent interpersonal and communication skills, in addition to a strong customer service focus required
Solid analytical and quantitative skills is a must
Ability to work on multiple projects and task while delivering strong results on schedule and within budget, in an intense, fast-paced environment

Business Analyst, TAS Health & Welfare Resume Examples & Samples

Experience or training in: RDBMS, SQL, Web-based applications and tools is preferred
Experience with test plan creation, testing procedures and test plan execution is preferred
Experience in the Human Resources or Benefits domain areas is preferred, but not required
Strong verbal and written communication skills in English
Experience working with the US and/or UK is preferred
Ability to work on "virtual" teams with members from different geographic areas
Ability to multi-task, and be mindful of deadlines
Self-motivated and ability to remain focused on assigned projects
Committed to quality and continuous improvement
Preferably flexible with shift schedules
Project management experience is a plus
People management experience is a plus

Ghrs-health & Welfare Analyst Resume Examples & Samples

60% - Oversee and Execute HR Operations Strategies, Policies and Programs, and Processes
Draw upon in depth HR Operations/Health and Welfare Administration and general understanding of the business environment, requirements, strategies to perform the day-to-day administration and support of Health and Welfare Benefit Plans
Partner with Senior Health and Welfare Strategy Lead, Sr Health & Welfare Analyst and others to guide special, complex projects such as: acquisitions, divestitures, union contract changes, implementation of new plans, and/or changes to existing plans - according to processes with vendors and internal areas to ensure project success. Utilize full HR Services/Operations knowledge to ensure all operational aspects of the project are successful
Act as Health & Welfare SME to guide projects/operations within the design and execution of the HR Services/Operations governance framework
Proactively looks at processes and procedures to identify issues and ensure compliance
Participate and execute cyclical processes, including testing configuration and plan design, payroll validation, and vendor websites, providing content for communication materials and communicating changes to other health and welfare vendors
Work with IT/Vendor resources on system fixes for identified issues/system enhancements. Provide examples, help troubleshoot issues, test fixes, and communication to impacted teams
20% - Relationship Management
Utilizes general HR Operations/Health and Welfare Administration knowledge to provide consult/advice to HR and business manager/supervisors on Health and Welfare issues/.activities. Activities include
Bachelor Degree or minimum of 6 years experience in a benefits role
3+ years of professional experience in retirement and/or Health & Welfare benefit operations
Working knowledge of Health and Welfare administration, regulatory and compliance rules and laws
Proven process focused analytical and critical thinking skills with the ability to understand complex functional and technology requirements
Demonstrated ability to identify and successfully implement process, policies and procedures
Strong customer relationship building, team leadership and collaboration skills
Ability to effectively communicate with employees, managers and business leaders at all levels of the organization
Demonstrated ability to work independently and successfully manage competing priorities
Continuous improvement experience

Health & Welfare Business Analyst Resume Examples & Samples

Support new implementation
Health & Welfare Benefit Administation experience, required
Must have experience gathering/writing requirements, required
SQL and relational databases experience, required

Health & Welfare Web Analyst Resume Examples & Samples

Proven ability to lead resources and projects tasks in a given workstream such as communications or new client system configuration
Develop effective day-to-day working relationships with the client to ensure seamless delivery on specific tasks related to Web/Portal Business Requirements Documents (BRDs)
Lead client meetings and follow up status discussions where the subject of the meetings is review of web and communications BRDs
Present all Business Requirements Documents (BRDs) to the client and work through requirements and review process
Client presentation includes the following: kickoff, summarizing goals, note taking, ability to influence the conversation and outcome, and present best practices
Provide demos of the portal in client meetings to ensure client understanding of the product and content placement
Overall BRD ownership of the following
Minimum of 5 years of related Health & Welfare benefits administration experience
Experience with Web/Portal Business Requirements Documents (BRDs)
Strong leadership skills, communication, project management, written/oral skills
MS PowerPoint, required
SQL, a plus

Health & Welfare Participant Advocacy Analyst Resume Examples & Samples

End-to-end advocacy, escalation, appeals and tier 3 case handling
Assumes ownership of, and is responsible for, research and resolution of individual participant issues, escalations and appeals
Manages and develops relationships, and communicates regularly, with client and vendors, to ensure delivery of effective and efficient service and issue resolution
Participate in conference calls with client and vendors regarding advocacy, escalated and appeal cases
WebEx panelist responsible for responding to employee health plan benefits questions, real-time, regarding Annual Enrollment, termination of benefits, and new hire inquiries
Benefits communications review
Annual Enrollment material review
Exercises judgment, within defined procedures and practices, to determine appropriate action
Maintain participant appeals case records
Compiles case history, to present to client benefits committee, regarding participant appeals
Works on behalf of participant to
Minimum of 3 years experience within the following areas

Health & Welfare Admin Analyst Resume Examples & Samples

Provides administration advice and guidance to clients, and may manage small to medium sized clients
Developing professional expertise, applies company policies and procedures to resolve a variety of issues
Typically requires a minimum of 2 years of related experience
Indirectly manages offshore administrators
Develop effective day-to-day working relationships with the client, third party vendors and ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues
Proven ability to lead resources and projects tasks in a given work stream such as data, communications or systems implementation
Executes and owns complex research initiatives and the analysis and resolution of technical issues and requirements changes
Ability to work with internal and external parties to obtain information needed to write business requirements documents for new system implementations
Create complex reports to meet client and internal needs
Develop and maintain documentation of process flows, administrative summaries and standard operating procedures
Execute testing and determine root cause of defects
Monitor/manage client and internal escalations
Think outside the box and suggest solutions to difficult issues
Minimum of 2-3 years of related Health & Welfare benefits administration experience

Health & Welfare Practice Leader Resume Examples & Samples

Provide drafts of basic explanatory literature for the schemes, ie, announcements and booklets, or commenting on drafts produced by others
Deliver face-to-face presentations, designed to simplify complex benefits issues, to employee groups and encourages benefits take-up
Provides administration advice and guidance to clients, and may manage large to medium sized clients
Networks with senior internal and external personnel in own area of expertise
10+ years of total related experience in health & welfare administration
PPACA Tax Reporting experience is a plus
Strong health & welfare benefit plan knowledge
Works well in a team environment and with demonstrated leadership and management skills
MS Office software proficiency
Self-starter and good problem solver
Good listening skills
Strong critical thinking and reasoning skills
Works efficiently and guides others to work efficiently, dependable and reliable
Strong project and program management skills
Ability to interact with all levels of management and/or clients
Ability to work on a team and to lead others effectively
Able to multi task

Health & Welfare Programs Consultant Resume Examples & Samples

Communicate effectively by
Managing customer expectations; facilitating, planning and designing presentations and meetings
Partnering with HRBP’s, management and executives in implementing benefit changes
Advising managers and executives on health & welfare design and communication issues
Design, develop, and consult on various health & welfare design strategies for the Company to include, but not limited to
Ensuring cost effectiveness
Ensuring market competitiveness
Determining regulatory compliance
Maintaining consistency with the Company’s overall strategic plan and objectives
Planning and design changes in response to the Patient Protection and Affordable Care Act (PPACA)
Evaluate and benchmark assigned current programs to determine competitive posture
Develop unique recommendations and solutions on plan revisions as well as new plans which are cost-effective and consistent with benefit trends and company objectives
Collaborate with legal and tax areas to track and understand new legislation and regulations to ensure plan compliance
Collaborate with Finance areas to monitor, control and trend analysis of benefit costs
Evaluate multiple forms of benefit programs during the process of due diligence and Plan integration in mergers, acquisitions and other corporate transactions
Collaborate with Business Partners providing consulting and strategic direction on health & welfare benefit issues
Recommend policy and program changes to ensure the Company’s health & welfare programs and business objectives are aligned
Provide communications, training and guidance on plans and compliance requirements for administration to HR Operations and the HRBP groups
Interface at executive levels by providing consultative advice and direction on health and welfare design and communication issues
Develop strategies to report, update and extract data from HRIS and other HR systems
Builds databases and/or utilizes complex queries and data analysis tools
Design systems to calculate, track and deliver benefits to employees
Conducting, individually or in a team environment, multiple projects of varying size and complexity
Completes projects and studies as assigned
Plans activities and establishes objectives within allotted time frames
Researches and analyzes information to determine the best course of action
Projects are generally diverse in subject matter and objective and are typically complex, large-scope, and corporate-wide
Data analysis and project management
Experience applying knowledge of state and federal laws and regulations applicable to benefits
Experience with union benefits/negotiations required

Health & Welfare Web Analyst Resume Examples & Samples

Utilizing standard web templates, update with client specific requirements using various reference documents such as the plan provisions document, Event Matrix, client SPDs and Terminology Document
Maintaining client specific terminology to be agreed upon with the client at the earliest phase of kickoff
Drafting, reviewing with client and receiving client sign off
Reviewing signed off documents with programmers and testers
Continuing updates to BRDs as changes are required due to client changes or programming issues
Modifying standard communications (letters, emails and forms) according to client plan design
Demonstrating good written communication skills including ability to modify standard participant communications into client specific text
Support User Acceptance Testing and Client Acceptance Testing (CAT) meetings/events. Provide demonstrations of products, review BRDs with team as needed, capture defects in defect management tools, work with client to resolve source of defects
Review project schedules created by project managers and provide input to the project manager regarding deliverables and implementation timelines associated with all communications tasks. Help to establish a client BRD review schedule, prioritizing document reviews and signoff as appropriate to meet programming dates. Once baselined, provide weekly updates on completion of relevant tasks
Provide feedback to product team regarding feasibility of implementation for new product releases or feedback from client regarding existing functionality
Demonstrate the ability to read and make suggestions to test plans to test plan owners
Ensure test plans cover all negative and positive conditions for each deliverable and process as appropriate
Strong leadership skills with the ability to effectively obtain and communicate status to immediate project team and upper management
Handle multiple demands and competing priorities with minimal direct supervision
Work with other internal groups to prepare testing strategies to support testing events, employee communications, employee tools (such as the enrollment web), and client reporting
Execute testing and determine root cause of defects. Monitor/manage client and internal escalations
Proven ability to lead resources and projects tasks in a given work stream such as communications or new client system configuration
Must be client facing
Good written and oral skills
Must be confident in delivery with a client
MS Office Suite (Word, Excel and PowerPoint)