Internal Client Services Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the internal client services job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

B Kilback

Brielle

Kilback

9351 Herzog Road

Phoenix

+1 (555) 174 4004

9351 Herzog Road

Phoenix

Phone

p +1 (555) 174 4004

Experience Experience

Phoenix, AZ

Team Assistant Information Technology Internal Client Services Department

Phoenix, AZ

Daniel LLC

Phoenix, AZ

Team Assistant Information Technology Internal Client Services Department

Ordering taxi, meeting rooms
Maintaining the database of requests and monitoring their status
Formatting presentations
Preparing invoices, sending them to clients
Entering and updating data at the internal portal
Archiving documentation
Processing feedback forms

New York, NY

Internal Client Services

New York, NY

McGlynn, Walsh and Littel

New York, NY

Internal Client Services

Recruit and develop competent IT personnel to design, develop, implement, operate and administer software, networks and information systems
Acts as counsellor to manager level staff within Service Line, ensuring effective coaching and guidance in development and career growth
Actively works to address identified development areas
Actively works to address development areas identified
Network and manage teams to discuss and advise on special digital projects within Markets
System, Application Capacity and Workload management
Providing cost estimates to clients prior to starting a job, working within budget

present

Boston, MA

Internal Client Services Consultant

Boston, MA

Predovic-Grady

present

Boston, MA

Internal Client Services Consultant

present

Various administrative duties (raising invoices, updating policy management system, report printing)
Ensuring credit control is managed
Maintaining a diary system to follow up on outstanding queries
Take the lead in ensuring reports, policies and correspondence is presented professionally and that information on the systems is up to date and correct
Dealing with our Clients and taking initiative to ensure client growth
Attend to all incoming client queries by phone including claims, premium queries, endorsements, product queries and the like
Responsible for all renewals of client base

Education Education

Bachelor’s Degree

Kent State University

Bachelor’s Degree

Skills Skills

Be able to learn quickly
Be able to manage own workload
Pay attention to detail
Be able to handle varied client queries
Have the ability to solve problems
Have good communication skills
Be able to work well within a team
Have time management skills
Show initiative
Passionate about customer service

Create a Resume in Minutes

1 Internal Client Services resume templates

Read our complete resume writing guides

Internal Client Services Procurement Resume Examples & Samples

Support the Procurement Manager on all indirect categories including deputy function
Conduct market research and analysis and supplier due diligence
Assist the business with requirements gathering and drafting RFP documentation as well as running end to end RFP processes
Conduct commercial analysis and carry out ongoing spend analysis
Support with contract reviews and contractual negotiations, contract drafting
Work with procurement tools and systems including e-sourcing (SAP-Ariba)
Be expected to start developing category expertise and keep up to date with industry trends and innovation as well as assist with supplier risk assessment processes
Minimum 2-3 years purchasing related experience in Indirect Procurement with commercial background
A proactive and dynamic individual with a sense of urgency who has the ability to work autonomously and collaboratively in a small team
You are able to build strong and effective relationships with stakeholders and suppliers
Demonstrated analytical ability
Strong, communication, commercial and negotiation skills
Result-oriented personality with the ability to work under pressure
Proficiency in German and English, French is a plus

Internal Client Services Resume Examples & Samples

Independence
Conflict checks
Background checks
Deloitte Risk Management Systems
Refresh and regularly maintain the Independence and Quality Intranet site
Client engagement acceptance testing
Monitoring and facilitation of E Learning
Carry out local, cluster wide and international conflict checks, analyze the results and report back to the requestor in standard format
Assist with carrying out First Pass, and other required background checks (open sources, DESC IREL, Eastern REL) for potential new clients and new engagements, analyse the results and report back to the requesting partner in standard format
Staff assistance as required with Deloitte Risk Management System
Bachelors degree in a business related field with a minimum upper second class
Should be a ‘Senior Associate’ or with the Firm for at least 2 years from any function i.e. audit, tax consulting, FAS, ERS
Strong communication skills (oral and written)
Effective presentation skills
Effective interpersonal skills
Ability to multi-task and undertake research initiatives; and
Proficiency in Microsoft applications including Microsoft Office Outlook, Word, PowerPoint, and Excel

Cyber Threat Intelligence Internal Client Services Director Resume Examples & Samples

5+ years working in cyber threat intelligence or a similar job function
10+ years experience working in the financial services industry
Demonstrated experience leading a team of at least 5 direct reports
Strong written/verbal communication and presentation skills

Internal Client Services Consultant Resume Examples & Samples

Maintain a smooth link between the Client, and Client Executives
Various administrative duties (raising invoices, updating policy management system, report printing)
Attend to all incoming client queries by phone including claims, premium queries, endorsements, product queries and the like
Responsible for all renewals of client base
Maintaining a diary system to follow up on outstanding queries
Dealing with our Clients and taking initiative to ensure client growth
Take the lead in ensuring reports, policies and correspondence is presented professionally and that information on the systems is up to date and correct
Ensuring credit control is managed
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Matric Certificate (Please attach when applying)
Must be FAIS Compliant
Must have passed Regulatory Exams Level 1 (Please attach when applying)
Experience in the Commercial Insurance environment is an added advantage
Have good communication skills
Show initiative
Pay attention to detail
Be able to manage own workload
Have time management skills
Be able to learn quickly
Have the ability to solve problems
Be able to work well within a team
Be able to handle varied client queries
Must be able to deal with pressure and very high volumes effectively
Enthusiastic
Initiator
People orientated person
Self-discipline

Internal Client Services Resume Examples & Samples

Cultivates ability to give effective development feedback both upwards and to peers
Actively works to address identified development areas
Budgets / Profitability
Effective use of time, equipment and resources
Differentiators for this specific roleConflict Checks
Performing of conflict checks ensuring they are accurate, complete and completed in a timeous manner
Ensuring that conflict checks have been researched in detail to ensure the correct conclusion is reached
Newly graduated if qualification is Degree
Basic understanding of risk and independence aspects affecting the audit environment
General Knowledge of Company Structures
Some knowledge of the regulatory bodies (IFAC/SEC/PCAOB etc.)
Computer literacy- Microsoft Office, Outlook, Excel and Word
Basic technical knowledge in specific functional area
Basic skills in analysis and report writing
Experience in drafting of professional presentations and reports for review
Proficient in MS Office suite
Basic financial knowledge and understanding
Good communication skills, both written and verbal
Interpersonal and relationship building skills
Desire to develop self
Client delivery focus
Adaptable
Focus on quality and awareness of risk
Problem solving ability
Basic business acumen

Internal Client Services Resume Examples & Samples

Group Human Resources & Development
Group Information Services
Group Administration Services
Clients
Markets

Internal Client Services Resume Examples & Samples

Strategic Impact
Under close supervision and guidance, assists team to deliver services within defined strategic objectives
Researches innovation and trends related to business as directed by line for use in enhancement of service offerings to clients
External / Internal Client Impact
Works collaboratively with own team and that of the client service line/area to deliver quality service in allocated tasks
Starts to develop effective working relationships within client business to better understand their requirements
Carries out research and analysis on thought leadership matters as directed
Operational Effectiveness
Understands context of own delivery against timelines
Assists team members as required
Provides team with detailed reporting on status of deliverables on a daily basis
Remains aware of risk in area of expertise in alignment with Deloitte policies and processes
Checks work prior to submission for review and notes feedback for reference
Development / Growth of Team (as applicable to role)
Prepare preliminary tax advice and calculations to non-SA residents seconded/ assigned to South Africa
Ensure inbound secondees are registered for SA income tax
Assist with preparation of SA individual tax return guide
Manage individual secondees/assignees international tax compliance (monitor individual’s presence in foreign tax jurisdictions, ensure registration of the individuals in the different tax jurisdictions, coordinate tax filings with the various Deloitte offices etc.)
Prepare preliminary tax advice for SA residents seconded outside SA
Assist with entry and exit tax briefings to secondees into South Africa
Assist with calculating income split between local and foreign source and subsequent amendment of IRP5’s
Assist with international corporate tax compliance by submitting relevant documentation for various tax registrations, compliance matters, registrations etc
Assist in monitoring taxable presence both corporate and individual inside/outside SA applying county specific tax legislation
Prepare advice for services performed in South Africa invoicing a non-SA entity including
2 years’ experience within the function

Internal Client Services Resume Examples & Samples

Remains updated on issues relating to the Service Area
Focuses on own development areas
Plans travel, events, etc. within strict guidelines of business
Drafts accurate record of invoices/PR's and submits these timeously
Effectively uses time, equipment and resources

Internal Client Services Resume Examples & Samples

Obtain the necessary SAP functional training to perform the financial administration for the specific BU
Understand SAP end to end functionality between different modules
Assist finance staff with SAP training and problem solving
Log calls timeously with SAP COE if you cannot resolve issues
BCom
BCom Honours
5 years financial administration and management reporting
Understanding of foreign exchange and withholding tax requirements
5 years financial experience at a Team Leader level coupled with 3 years’ experience in Deloitte in a financial capacity
Manages quality and risk
Leads and assists other members of client team to ensure that work meets quality assurance standards and that all relevant risks have been identified and addressed appropriately
Drives adherence to all risk management and quality assurance tools and ensures that all deliverables meet Deloitte standards
Ensures that professional, technical or client service issues are resolved appropriately
Recognizes potential independence or related issues and takes appropriate action, including consultation with subject matter experts as necessary
Focuses on client
Demonstrates commitment to continuous improvement through regular discussion with the client and Deloitte team to assess service quality
Proactively manages client issues and expectations
Earns trust and respect by providing insights on issues impacting the client’s business
Oral communication
Selects speaking style and approach best suited for the situation and audience
Writing
Communicates complex ideas clearly and concisely in writing
Develops business
Develops budget recommendations based on understanding of client budget and project economics
Goal orientation
Defines clear business objectives and desired outcomes to guide own work and the work of others
Solves problems
Guides data collection and organizes information
Conducts analysis to clarify the problem and its root causes
Uses experience and proven methodologies to develop solutions
Develops others
Counsels others on how to capitalize on their strengths and improve areas requiring development
Motivates others by fostering open dialogue and encouraging input
Conducts performance discussions in a manner that fosters trust and elevates performance of counselees
Facilitates on the job learning
Builds relationships
Optimizes interactions by adapting own personal style to engage a wide range of personalities
Encourages open dialogue and diverse points of view within the team
Manages change and ambiguity
Moves own work forward with limited direction
Manages changing priorities with ease
Enlists others in driving change by anticipating their concerns and explaining the business case for change
Remains poised and professional in facing resistance or challenges
Develops self
Recognizes strengths and development needs and modifies behaviour in response to feedback

Internal Client Services Resume Examples & Samples

Recruits, mentors and guides team members and shares expertise and knowledge with counselees on an ongoing basis
Identifies areas of development for team and institute plans to address these
Develops strong working relationships with key talent in team to ensure retention
Delegates appropriately and encourages team to share their expertise and knowledge
Provides relevant recognition and encouragement to team and leads by example
Acts as counsellor to senior consultant level and below within Service Line ensuring effective guidance in development and career growth
Demonstrates commitment to transformation agenda of the firm
Provides input into annual budget to superior for drafting of budget for Service Area
Manages expenditure within team and ensures time and expenses are submitted weekly
Public Relations
Leverage local and global content to establish market resonance; drive consideration and credibility for Deloitte through the media to ultimately support revenue generation – create and execute communications strategies to drive positive perception and demand
Positively position Deloitte’s brand through its industries and service lines in press and other relevant external communications channels; articulate and amplify key messages through earned external communications channels
Work closely with senior leaders to raise the profile of Deloitte spokespeople; partners and directors; in press, showcasing expertise to clients; ensure spokespeople are trained and briefed when dealing with press
Accountable for retained agency performance, management and day-to-day running of the account team; oversee operational role out of PR process, from brief to outcomes
Serve as day-to-day business partner for multiple stakeholders within the organisation; work closely with the marketing team, and broader clients and industries team in delivering aligned marketing communications campaigns
Identify proactive and reactive newsworthy stories for Deloitte and ensure detailed measurement and ongoing performance management; communicate results internally and educate the business around public relations, e.g. profiling of our Talent and CSI highlights for brand equity
7 years’ working experience within the relevant function
2 years at Senior Consultant level within the function
Skilled in field with sound industry and business knowledge
Demonstrated leadership skills
Experienced in communication and implementation of strategy
Proven ability to manage and execute projects
Experienced in development and delivery of professional presentations
Good report writing skills
Good financial knowledge
Excellent communication skills, both written and verbal
Effective interpersonal and relationship building skills
Good mentorship and coaching ability with desire to develop self and others
Strong client delivery focus
Adaptable, managing change and ambiguity with ease
Focus on quality and risk
Effective problem solving ability
Excellent business acumen

Internal Client Services Resume Examples & Samples

Review/prepare Tax packs
Oversight of DTIA engagement billing/Invoicing
Debtors Management – review of Debtors and appropriate provisioning in line with firm policy
Monthly WIP review
Review Salary Costs and Salary Journals
Review of Bonus Provisions and ensure in line with Firm Policy
Review Firm Controllable Direct cost allocations accurately passed out to business
Review and execute Indirect Firm Controllable cost allocations to business
Ensure no PEC costs in Enablement cost centres
Ensure Enablement Cost centres balance to nil once cost allocations are processed
Manage Permanent and Temporary differences to the budget
Manage Enablement Contingency account
Achievement of Reporting goals per the 2020 Finance Strategy
Accurate Financial results
Year End Reporting & Compliance
Preparation of IFRS financial Statements for DTIA
Complete/Review year-end Tax packs
Prepare/Review Income Tax Computation for DTIA
Perform month end procedures as per above with focus on year end accounts closure activities
Work with Tax compliance team to ensure Tax returns submitted timeously
Prepare audit pack for External Auditors
Key liaison with External auditors during year end audit
Budgets and Forecasts
Complete/Review budgets & forecasts for areas as per above
Present budgets and forecasts to CFO
Complete Enablement budget and forecast analysis
Complete Enablement and budget commentary for submission to CFO and Group Reporting team
Smooth budget and forecasting process
Empowering the CFO to make strategic decisions
Accurate and realistic estimates of the business
Ad-hoc, Controls and Governance
Implementation of cost reduction plans
Driving efficiency and synergy
Enforcement and implementation of internal controls

Internal Client Services Resume Examples & Samples

Budgets / Profitability (as applicable to role)
Develop and maintain tools and methodologies for risk analysis
Prepare risk management reports including recommendations on proactive management decisions to prevent risk events for the Firm’s Leadership
Develop and enhance risk models and tolerances for use by the Firm to monitor and control risks
Monitor and support risk mitigation strategies of the Business Units
Prepare ad-hoc risk management projects at the request of management
Must possess experience providing coaching and feedback to staff or team members

Internal Client Services Resume Examples & Samples

Create and Maintain client relationship
Install and configure of standard hardware & software
Maintain a tidy environment
Administration and filing for IT service desk
Manage third party calls
Filling in for absent colleagues
Monitoring of SLA of calls ( SLA 98%)

Internal Client Services Resume Examples & Samples

Management of resources and schedule to ensure smooth pipeline
Administrator to maintain, update and adapt CRR schedule, as appropriate
All communication with internal stakeholders
LCSP & Advisory Partners as well as Interviewers and Reporters
Timeous distribution of relevant material, including various templates, briefing notes and meeting confirmations
Flawless diary management
Scheduling of client meetings and admin around that, eg directions, confirmation, follow ups, parking arrangements etc
Timeous communication of bottlenecks, resistance or other concerns
Organization, admin and communication around Online Engagement Reviews
Design or enhance presentations to maximize impact
Ensure brand compliance and professionalism
Basic research / collection and presentation of data
Search the internet and other firm resources for background client information
Ad hoc requirements for project co-ordination, eg Training events
Co-ordinate events and activities organised by Client Feedback function if and when required, eg venue, menu, external suppliers as appropriate

Internal Client Services Resume Examples & Samples

Develops and builds relationships with wider teams and stakeholders (including global MF counterparts)
Includes and seeks opportunities for developing or distributing Deloitte thought leadership and eminence
Provides constructive, timely feedback
Degree of mentoring and guidance
Handling of conflict situations and issues of performance

Internal Client Services Resume Examples & Samples

Business Process
People
Business System
Identifies, recruits, mentors and develops Service Area team members
Acts as counsellor to manager level staff within Service Line, ensuring effective coaching and guidance in development and career growth
Develops effective relationships with key talent in Service Area and ensures they are well supported in their career growth
Maintains robust succession plan for all senior/critical resource, depending on the profile / need expertise
Empowers managers through effective delegation
Provides consistent recognition and encouragement to teams and leads by example
Provides annual budget input for area of responsibility for approval and integration into Service Area budget
Manages costs for designated area and ensures time and expenses are submitted weekly

Internal Client Services Resume Examples & Samples

Bachelor Degree in Computer Science, Electrical and Telecommunication Engineering, Information Technology, or any other related fields
At least an Upper Second class honours degree
A minimum of 17 points for candidates that did four (4) principle subjects at 'A' Level or equivalent
A minimum of 16 points for candidates that did three (3) principle subjects at 'A' Level or equivalent
A first Grade in 'O' Level (with credit 3 in English and Mathematics) or equivalent
Networking and Systems Administration professional certifications including CISCO Information Technology Library (ITEL), CISCO Certified Work Expert(CCIE), CISCO Certified Network Professional(CCNP), CISCO Certified Network Associate(CCNA), Microsoft Certified Professional (MCP), among others are desirable
Excellent communication skills and interpersonal skills; and
Be a Ugandan Citizen or have the relevant authorisation to work in Uganda

Internal Client Services Resume Examples & Samples

Talent and Transformation
Clients & Industries
2 years within a similar role (front line / client services experience in a corporate environment)
4 years' working experience, 3 years in a similar role (front line / client services experience in a corporate environment)
Accurately and timeously records any costs incurred in work processes
Effective Management of reception & switchboard functions
Effective management of meeting room facilities & utilisation
Effective management of client refreshments
Effective management of visitors within the reception area
Event Support - Assisting conference & events with larger functions, including registration of visitors, attending monthly meetings for up-dates on events running, providing supporting role on bigger functions
Ad-hoc Admin Support - Allocation of Devonshire Parking Bays, effective management of equipment and facilities, hand deliveries, docex and couriers

Internal Client Services Resume Examples & Samples

Assists junior staff with day-to-day issues
Digital Communications / Web PR / Social Media Projects
Advise on, and develop digital marketing action plans culminating out of the digital marketing strategy and the individual value propositions for the firm
Be involved in the various stages of the digital projects: initial content creation, project management, implementation, quality assurance process and testing as well as ongoing maintenance
Content management for relevant digital platforms, this includes relationship management of key contacts and the extraction of content when needed, filming and recording of events and generally keeping an ear open for any new and exciting material
Manage individuals on the projects. The number of individuals to manage as part of the project will vary depending on the project requirements
Develop and implement information pieces for tax products and/or services, this includes working with the studio to develop creative treatment, development of copy and overall project management of the process
Working together with our cross-functional teams in providing expertise on web strategy, digital ideas and solutions
Network and manage teams to discuss and advise on special digital projects within Markets
Be a custodian for the brand, thus understanding how to use the brand and correctly especially in the digital mediums, keeping abreast of global brand updates and best practise in the digital space and also “policing” incorrect brand actions (and misuse of social media) so as to correct these and assist people in understanding the Deloitte Corporate Identity
Work closely with the KM department on paid search advertising strategies (Google AdWords)
The facilitation of conversations between Deloittians, clients, alumni, graduates and all other stakeholders on the internet
Writing articles and blogs for internal websites and social media platforms
The ability to recognise opportunities within the digital industry (externally & internally) for various Deloitte initiatives
Making sure that risk procedures are formulated and followed concerning social networking
Staying ahead of local and global digital marketing and social networking trends via constant research, networking and tertiary learning
Ongoing competitive content assessment of other related sites and services
2 years’ at Junior Consultant level within the function

Internal Client Services Resume Examples & Samples

Supports leadership in the delivery of services to clients in line with the defined strategic objectives
Shares expertise and knowledge with team members
Actively works to address development areas identified
Coaches / mentors junior team members of the team
May act as counsellor to junior staff within the Service Line
Drafting and reviewing of commercial agreements
Management of the firm’s agreements and agreement templates
Implementation and support of a Contract Management System
Ensuring quality and risk mitigation to protect the firm from financial and reputational loss
Plan, implement and maintain policies and programs to manage the firm’s agreements
The achievement of Deloitte global standards
Transactions advisory and due diligence legal work
General legal advice and opinions

Internal Client Services Resume Examples & Samples

Responsible for the Reinventing Performance Management (RPM) Process together with the RPM system as well as staff related matters including but not limited to the KPC Process, interviews etc
Managing and Monitoring of the Client and Engagement Acceptance Testing process – liaising and follow up with the various Service Lines
Manage and monitor parts or the Business Relationship Management System (BRMS) including
BRMS – Approval Expired
BRMS – FRL Approval follow up
Follow up on outstanding documentation and information for all areas within the RIL department, including but not limited to
Inspection and testing process,
GIMS Reviews,
DESC/FCT process,
DESC Services,
Africa Region dashboards/reports etc
Managing the process around issuing of financial liabilities (including the regions)
E-learning monitoring and course updates on SharePoint – includes eLearning for Risk, Independence, Ethics and Legal

Internal Client Services Resume Examples & Samples

Under minimal guidance, supports the team in the delivery of services to clients in line with the defined strategic objectives
Supports management in the implementation of change initiatives as directed
Develops relationships with peer group in the client business to understand their business
Participates in team efforts to find solutions to address issues in area of expertise that may enhance / renew service offerings to client
Proactively consults with senior/s on issues arising that may impact the broader deliverables of the team to clients
Provides research output relating to thought leadership / technical matters on request from line management
Raises areas of concern related to own/team delivery of service for discussion and resolution
With minimal supervision, completes designated tasks for review by line, ensuring deadlines are met
Provides line manager and team with detailed reporting on status of deliverables on a regular basis
Checks work for accuracy and professional presentation prior to submission for review
Development/Growth of Team
System Monitoring
Event log management
GIS Monthly IT Maintenance
Change Management Request
Change management Implementation
Incident Management
Service Request Management
Problem Management Identification
Problem management recovery and root cause analyses
Participate in Projects, Pilots and Proof of Concepts
Vendor call management
Operating Capacity
System, Application Capacity and Workload management
Comparing Networking and application performance to baseline
Adequate capacity/system resources
Operational Configuration management
Strategies and roadmaps
Updated Architecture versions
Security Configuration
Backup Configuration
BTSR Configuration
Standards, policies and procedures
After-hours support
System recovery
Security recovery
Escalation to Management
Technology guidance
Escalations and 3rd line support
Integrity and Confidentiality on information and data
Avaya
CCNP, CCNA

Internal Client Services Resume Examples & Samples

Working with the Talent Partner/Director to ensure that the Service Line/Region has a detailed Talent Strategy that covers the full HR Value Chain
Investment in own development through attending learning programmes, project involvement to develop new skills etc
Actively contribute to and align with Talent & Transformation initiatives

Internal Client Services Resume Examples & Samples

Under minimal supervision, provides quality standardised administrative support to the team which creates a positive impact on the strategic objectives of the team / service area / service line
May supervise and/or delegate work to others but is not a main function of the role
Collaborates with team members on administrative tasks which are both standardised and non-routine that positively impact the work of others and/or timely delivery to clients
Through the effective working relationships built within the client business to understand their requirements, suggests improvements to administrative processes that better delivers to the business’ needs
External contacts may include suppliers/client staff in order to provide information
Understands the context of own deliverables against timelines and quality of output and the impact on the business
Using initiative, makes day-to-day decisions and judgements which may impact own team and one or two other teams in the business within own area of administrative responsibilities, without reference to superior
Assists team members as required which results in considerable interruptions and unforeseen deviations from plans
Provides team with detailed reporting on status of deliverables
Is developing ability to give effective development feedback both upwards and to peers

Internal Client Services Resume Examples & Samples

Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s
Manages the implementation of the strategic imperatives in line with service area strategy relating to
Ensure input is provided to Senior Manager for correctness of billing
Ensure input is provided to Senior Manager for correctness of recoveries in the business unit
Establishes and maintains strong relationships with external business leaders across industries
Contributes to thought leadership and shares knowledge and expertise with clients, colleagues and teams
Responsible for accessing resources and run simulations on cloud platforms to design and test new promotions while building hyper-flexibility into business technology, enabling the business to partner, merge and rapidly expand without being encumbered by system limits. An entire business can be built on the cloud
Responsible for handling complex long-term focused projects involving multiple disciplines or business units. Provides leadership and direction to high priority or special projects undertaken by the business
Makes recommendations clients (Various) and leadership Team providing appropriate technological alternatives. Evaluates new technological developments and evolving business requirements. Provides high-level specialized technical support and consultation to business and IT management."
Vendor relationship and negotiating skills. Responsible for the negotiation, relationship management, tracking, troubleshooting and reporting of all technology related contract commitments made within the information services and various other departments. Tracks and monitors data necessary to ensure compliance to negotiated contracts on an ongoing basis and provides ad hoc reporting as required by enterprise systems. Provides and presents ad hoc analyses such as contract terms, dollar spend, process compliance."
Business architectural, analysis and planning skills. Leads in the development of the technical solution or offering, in translating the business needs into technical requirements. Identifies gaps, strategic impacts, financial impacts and the risk profile in the technical solution or offering, and provides technical support
Manage multiple vendors specifically to the Deloitte Cloud Hosting environment
Weekly meeting with vendor, with status updates on client services
Manage multiple Deloitte clients specifically to the Deloitte Cloud Hosting environment
Updates Client on status weekly or as directed
Update Senior Manager on any changes made in regarding the contract between vendor and/or client
Input on costing for proposals in terms of IT outsourcing bids
Accurate inventory management of IT hardware, software and related resources
Manage and maintain log and/or list of required repairs and maintenance
Effective planning, organizing, directing, control and evaluation of the operations of information systems
Recommend and advise on innovative ways to enhance Deloitte profile in Technology Outsourcing
Recruit and develop competent IT personnel to design, develop, implement, operate and administer software, networks and information systems
Ensure all IT governance procedures are in place, including Disaster recovery procedures and checklists, back-ups and IT securities are in place
Ensure resources and team are familiar with all hardware, software and network operating system
Manage and provide orientation to new users of existing technology
Manage and train internal staff and clients about potential uses of existing technology
Meeting with committees to report on IT governance and ensuring management packs are completed and distributed monthly
Manage client environments and resources to troubleshoot all technology issues
Manage resources to troubleshoot hardware, software and network operating system
Develop and implement policies and procedures for IT governance and IT infrastructure
Manage all risks related to IT systems to ensure confidentiality of client information
Ongoing evaluation of security risks and new technology to minimise risk
Monitor that team meet all deadlines relating to internal processes i.e. expense claims, timesheets, leave, absences, etc
7/ 8 years’ in IT field, with 3 years in supervisory/management role

Internal Client Services Resume Examples & Samples

Creativity / Graphic Design / Layout / Project Management
Develop creative and innovative ideas and concepts, that meet the requirements of the job and exceed expectations (supervised by studio manager or senior designers when needed)
Choose the appropriate media and style in the production of all collateral
Planning of jobs to ensure timelines are realistic and accurate
Liaising with external suppliers to get quotes and to ensure delivery deadlines are met
Ensure all information is included accurately in each job bag (including consumables)
Be able to work under pressure in a fast-paced environment
Be flexible, a team-player and able to multi-task
Personal time management (punctuality)
Providing cost estimates to clients prior to starting a job, working within budget
Interpreting the client’s business needs and objectives and develop a concept to suite their requirements
Gathering information and data through research
Present ideas and concepts to clients
Client liaison
Advising on cost effective and innovative design practices and processes
Keeping them informed of project status and follow-up after delivery (i.e. zoomerang survey)
Exceptional attention to detail
Brand Management
Work within brand constraints ensuring that all work communicates the brand accurately and creatively
Keep updated with changes to the Deloitte brand

Team Assistant Information Technology Internal Client Services Department Resume Examples & Samples

Answering clients’ calls and emails, registration of calls and emails in the database
Maintaining the database of requests and monitoring their status
Registration of training participants, drafting contracts
Preparing invoices, sending them to clients
Entering and updating data at the internal portal
Translations from / into English
Formatting presentations
Administrative support of meetings and trainings (ordering and preparing office supplies, passes, preparing rooms, badges, tablets, etc.)
Ordering taxi, meeting rooms
Processing feedback forms
Archiving documentation

Internal Client Services Resume Examples & Samples

Reporting – EXCO, Board, Global, firm-wide
Strategic project overview – tracking, monitoring, ensuring delivery to quality standards
Elevating the T&T Brand through responsive, professional, quality deliverables
Ensuring key deliverables and deadlines adhered to and KPC’s met
Analytics – driving analytics within T&T (development and design may be outsourced to DA)
Collaboration and knowledge sharing across Africa
Member firm standards (collation and reporting) to achieve Level A on a consistent basis
10+ years’ experience within relevant function
2 years at Senior Manager level

Internal Client Services Resume Examples & Samples

Maintain own development and knowledge in specialized area
Maintain quality of output and timeous delivery
Developing and maintaining a detailed project plan
Managing project deliverables in line with the project plan
Recording and managing project issues and escalating where necessary
Assist in monitoring project progress and performance

Internal Client Services Resume Examples & Samples

Teamwork to fully understand the programme
Guideline for programme requirements
Ensures that the correct people are planned on the correct programme and that attendance is accurately captured for seating lists, dietaries, name tags, etc
Ensures that venues meet Deloitte standards and expectations as well as budget where possible. Ensuring quality and high standard and availability of correct resources, as well as adherence to all requirements
Compare supplier rates and determine cost effectiveness and availability. Ensuring that everything fits in with the theme and budget and that the event/programme is memorable, enjoyable and relevant
Enables Coordinator to predict what costs will be and whether they are within budget. No surprises when suppliers need to be paid
Ensuring that the correct and sufficient information is available to all participants and facilitators in order for the programme to run. Ensuring that material is available when needed either to send prior to the programme to facilitators or on the programme for participants
Ensure that programme rolls out on-the-ground up to GHR&D Learning standard and that all parties’ needs are met. Ensuring good client service