Noc Technician Resume Samples
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Noc Technician Resume Samples
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SB
S Bruen
Sven
Bruen
633 Pete Pass
Los Angeles
CA
+1 (555) 758 9045
633 Pete Pass
Los Angeles
CA
Phone
p
+1 (555) 758 9045
Experience
Experience
Phoenix, AZ
Noc Technician
Phoenix, AZ
Crooks and Sons
Phoenix, AZ
Noc Technician
- Perform initial troubleshooting, problem analysis and isolation of network and system events in accordance with TWC NOC incident management guidelines
- Escalation to management of service interruption patterns, to assist in the identification of potential network service effecting issues
- Provide input and feedback for the use and optimization of internal network management as well as NOC processes and procedures
- Monitor Core IP Network and associated network elements including ATM, Softswitch, hosted and managed services
- Perform daily fault and performance analysis using a variety of monitoring tools to discover network impairments
- A "flat" organization where you will spend time with business leaders, managers, developers, scrum masters, product management and executive leadership
- Performs 24/7 shift-coverage network surveillance or basic triage based on fundamental technical concepts
Chicago, IL
Command Center / NOC Technician
Chicago, IL
Kozey Group
Chicago, IL
Command Center / NOC Technician
- Responsible for event discovery, event management, incident management, incident resolution, and automating routine tasks
- Troubleshoots and develops technical solutions to restore complex software application and infrastructure failures
- Demonstrate knowledge of best practice network and server operations
- Gathering of data to support complex incident classification and performing the necessary analysis to correctly ascertain client impact
- Demonstrate knowledge in ITIL Incident, Service, Problem, and Change Management
- Assist in the definition and documentation of standardized troubleshooting techniques used to analyze system incident
- Determine when common events/anomalies occur multiple applications and/or infrastructure components and alert shift manager
present
Dallas, TX
Associate NOC Technician
Dallas, TX
Schoen-Hilll
present
Dallas, TX
Associate NOC Technician
present
- Provide input and feedback for the use and optimization of NOC network management applications/tools as well as NOC processes and procedures
- Provide administrative bridge management and oversight during network events/outages
- Quickly identify and analyze network events from network monitoring system
- Perform initial troubleshooting, problem analysis and isolation of systems events in accordance with TWC NOC incident management guidelines
- Monitor Game Servers, Network and server hardware interactions and responds to alerts; perform First level Games Server maintenance/problem determination
- Perform handover functions to incoming shift team members/management
- Logs, accurately tracks and documents all work within ticketing system, Customer relationship management (CRM)
Education
Education
Associate’s Degree in Accuracy
Associate’s Degree in Accuracy
Loyola Marymount University
Associate’s Degree in Accuracy
Skills
Skills
- Basic technical knowledge of frame relay circuits, and related communications devices
- Ability to demonstrate basic problem solving, and answer technical questions passed on by less experienced staff
- Ability to effectively manage to deadlines
- Excellent problem solving abilities
- Possess basic problem solving and critical thinking skills
- Capability to use email, ticketing systems, web portals and technology-specific diagnostic tools
- Ability to read and follow documented processes and procedures
- Reliable, Punctual, Dependable
- Ability to prioritize and organize proficiently in fast paced environment
- Good negotiation and listening skills
15 Noc Technician resume templates
Read our complete resume writing guides
1
Noc Technician Resume Examples & Samples
- Monitors the network for operating issues involving failures, degradation, and event correlation. Takes corrective action to ensure connectivity and minimize downtime
- Identify and prioritize circuit repair issues in accordance with established procedures
- Responsible for documenting issues / resolutions via remedy ticket system for present / future reference
- Assist with incident escalation, communication with functional lines of business and IT Senior Management as needed
- Provided first line troubleshooting support for corporate data center û Windows servers, SQL, VMware, UNIX, Share Point, and Exchange servers
- Assists with problem resolution for hardware communications issues
- Is responsible for testing and analyzing all elements of network facilities (i.e. power, machinery, software applications, routers, and terminals)
- Assists in maintaining technical documentation and standard operating procedure manuals including online media
- Completes work assignments in conjunction with senior staff members
- Assumes additional responsibilities as assigned
- AssociateÆs degree in related field or equivalent of 1-3 years experience in a network operations environment
- Basic technical knowledge of frame relay circuits, and related communications devices
- Strong communication skills, both verbal and written. Must have the ability to speak to multiple people at varying levels within an organization and of varying technical backgrounds
- Ability to demonstrate basic problem solving, and answer technical questions passed on by less experienced staff
- Must demonstrate ability to work with others and promote a harmonious working relationship in the NOC, with other Departments and field personnel
- Must be able to work shifts, days, nights, evenings (depending on tour selected) and work overtime and emergency call outs
- ITIL and/or Lean Six Sigma Certification preferred
2
Noc Technician Resume Examples & Samples
- Provide a technical point troubleshooting for systems issues/events/outages
- Perform initial troubleshooting, problem analysis and isolation of telephony events in accordance with TWC NOC incident management guidelines
- Troubleshoot, evaluate, track, and manage telephony problems and recommend the best solutions while escalating to higher tiers according to NOC procedures
- Follow through and assist in troubleshooting after escalating to engineering staff
- Respond to network activities, as required - this includes supporting SLA commitments between network operations and internal/external customers
- Facilitate and coordinate the flow of communications between the TWC NOC and internal Time Warner Cable groups, as well as external vendors
- Provide input and feedback for the use and optimization of internal network management as well as NOC processes and procedures
- Provide quality, timely and accurate end-to-end support of any issues within functional area of responsibility - this includes (but not limited to) phone, email and instant message (IM) contacts and documentation/tracking of the incident in the ticketing system
- Perform other related duties and tasks as assigned or as become evident
- Provide administrative bridge management and oversight during network events/outages
- Perform handover functions to incoming shift team members/management
- Serve as a technical liaison between NOC Operators and NOC management for all technical escalations
3
Senior Noc Technician Resume Examples & Samples
- Escalate complex or undocumented issues to higher level technical resources (Engineers)
- Solid understating of all Transport and routed network monitoring tools
- Works closely with NOC Engineering team members to establish/maintain standard set of key performance indicators (KPIs) for monitoring core transport network & services
- Experience/knowledge of video services over hybrid fiber coax network
- Strong knowledge of optical transport, switching and multiplexing
- Working knowledge of DWDM, SONET, Ethernet, MPLS, and IP Networks
- Preferred experience with: Adva FSP NM, Spirent, JDSU QT, JDSU Centest
- Possess basic problem solving and critical thinking skills
- Capability to use email, ticketing systems, web portals and technology-specific diagnostic tools
- Becomes familiar and leverages knowledge with TWC products and services
4
Noc Technician Resume Examples & Samples
- Monitoring solutions
- With good exposure to Linux systems implementations, you have worked as an all-rounder who understands core concepts of operating systems and networking, and you have worked on programming projects (not limited to scripting or writing tools)
- CCNP or JNCIP, you understand the Life of a Packet and you have knowledge and experience on network management systems
- MySQL (basic configurations such as storage engines, memory usage, and security practices)
5
Associate NOC Technician Resume Examples & Samples
- Provide a technical point troubleshooting for NOC issues/events/outages
- Technical non-exempt role
- Perform initial troubleshooting, problem analysis and isolation of systems events in accordance with TWC NOC incident management guidelines
- Quickly identify and analyze network events from network monitoring system
- Troubleshoot, evaluate, track, and manage systems problems and recommend the best solutions while escalating to higher tiers according to NOC procedures
- Respond to network activities, as required—this includes supporting SLA commitments between network operations and internal/external customers
- Facilitate and coordinate the flow of communications between the TWC NOC and internal Time Warner Cable groups, as well as external vendors and third party ISP partners
- Responsible for providing high-level operations support for all of Time Warner Cable
- Work with limited supervision (sometimes independently) while providing clear, documented activities to include customer or technical issues
- Inform manager or supervisor in a clear, concise, and timely manner of any customer or technical issues
- Provide quality, timely and accurate end-to-end support of any issues within functional area of responsibility—this includes (but not limited to) phone, email and instant message (IM) contacts and documentation/tracking of the incident in the ticketing system
- Enter data into trouble ticketing system in an accurate and complete manner to document problems including diagnostic results and multiple product correlation as well as escalation and repair performance information
- Escalate outage events and or impairments to appropriate individuals and organizations, when not resolved in the prescribed amount of time
- Monitor and track scheduled network maintenance activities in applicable tools analyzing the duration and potential impact to customers and ensuring they are consistent with approved times for these activities
- Maintain a professional attitude and appearance while exhibiting a personable, polite and patient behavior at all times
- Vocational/Associates degree or equivalent work experience. Bachelor's degree is a plus . CCNA, equivalent experience or equivalent / related vendor certification preferred
6
Senior Noc Technician Resume Examples & Samples
- Executes routine and documented functions in a technical area. Troubleshoots escalations based on policy and/or experience. Performs 24/7 shift-coverage network surveillance or basic and complex triage based on fundamental technical concepts
- Solves basic technical problems by identifying and executing documented processes and procedures, and identifies the need for escalations
- Escalate complex or undocumented issues to higher level technical resources (TWC/DukeNet Engineers)
- Minimum 2+ years’ experience working in a Transport or Routed Network Engineering/Operations or NOC environment
- Preferred experience with: Telenium, CTC, XMing, Netsmar
- Becomes familiar and leverages knowledge with TWC DukeNet products and services
7
Noc Technician Resume Examples & Samples
- Drive issues related to vendor faults and outages to resolution
- Provide surveillance of the Time Warner Cable applications using all applicable NOC Network and Systems Management Tools
- Perform initial troubleshooting, problem analysis and isolation of network and system events in accordance with TWC NOC incident management guidelines
- Troubleshoot, evaluate, track, and manage network problems and recommend the best solutions while escalating to higher tiers according to NOC procedures
- Responsible for providing high-level network and systems operations support for all Time Warner Cable divisions and Regional Data Centers nationwide
- Manage change tickets within the guidelines of the TWC NOC change management procedures
- Provide input and feedback for the use and optimization of NOC network management applications/tools as well as NOC processes and procedures
- Troubleshoot and resolve advanced technical network issues
8
Noc Technician Resume Examples & Samples
- Operates the SiriusXM Washington, DC satellite earth station including the satellite RF uplink, baseband multiplexors, encryption devices, and serial/IP based inputs
- Acts as Tier 1/Tier 2 support staff to triage all system anomalies
- Performs trouble management and reporting
- Performs fault isolation and root cause analysis
- AS degree in electronics or equivalent related degree; military training or equivalent experience will be considered in lieu of degree
- At least three years of experience in one or more of the following areas: IP communications network operations; RF transmission system operations; ground systems maintenance, or a combination thereof
- Experience in RF systems operations and anomaly resolution
- Familiarity with digital network signaling standards, routing, encoding, encryption, multiplexing, modulation and transmission
- Demonstrated knowledge of and proficiency with electronics, computer applications, network systems, communications, operational requirements and troubleshooting
- Understanding of X, Ku, and L band RF systems
- Understanding of TCP/IP, QOS, and serial telecommunications protocols
- Understanding of digital and analog modulation methods
- Ability to pay attention to details and be organized
- Must have legal right to work in the U.S
- Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access)
9
Noc Technician Resume Examples & Samples
- Provides service assurance and reliability for advanced digital Video services
- Preferred experience/knowledge of video services over hybrid fiber coax network, MPEG2 and MPEG4 video compression/encoding
- Preferred experience/knowledge of Video over IP impairments (e.g., jitter, delay, packet loss) and video-on-demand platforms & service delivery, switched digital video and delivery equipment
- Some familiarity with video technology and monitoring tools
- 0-3 years experience working in a Video Engineering/Operations or Video NOC environment
- Preferred certifications: CCNA, SCTE BDS, BTS, or above; Sun Certified Systems Admin
- Preferred experience with: Cisco/SA, Motorola, Big Band, Harmonic, Sun, Samsung and/or Alcatel, Ineoquest, Miranda, Mix-signals, Xymon
10
Noc Technician Resume Examples & Samples
- Escalate complex issues to higher level technical resources (Sr. Technicians and Engineers)
- Collaborate with other groups and communicate issues or project status
- Open System Interconnect (OSI) Model and Routing protocols (BGP, OSPF, RIP, EiGRP, IGRP)
- Multi System Operator (MSO) and/or Telecom technologies
11
NOC Technician Associate Resume Examples & Samples
- The NOC is a 24/7/365 operation. Employees must be willing and able to work rotating and/or non-standard work shifts, including evenings, overnight, weekends and holidays
- Quickly identify and analyze alarmed events from NMS
- Troubleshoot and evaluate network/systems/application problems. Recommend the best solutions while escalating to next tier support and above, according to NOC procedures
- Respond to network/systems/application incidents and activities. This includes, supporting SLA commitments between Network Operations and Customers (internal and external)
- Work independently with little supervision while providing clear documentation of activities, including customer, management, and reporting oriented information as well as detailed technical information
- Inform management in a clear, concise, and timely manner of any customer or technical issues
12
Noc Technician Resume Examples & Samples
- Performs triage and remote restore functionality in a NOC environment to minimize customer-impacting outages and service degradation
- Keeps accurate and detailed records of activities associated with events
- Creates clear, consistent, and timely notifications by utilizing standard communication tools
13
Associate NOC Technician Resume Examples & Samples
- Monitors console or terminal, storage devices and printers, repairs issues and reports problems or variances
- Reconfigure system components when individual units fail
- Coordinate with other departments to troubleshoot and resolve incidents
- Use experience and decision trees to analyze, diagnosis, and troubleshoot computer and customer issues
- Determine priority of incidents based on impact and severity of the issue and utilize the trouble reporting system to record faults and to dispatch technicians
- Publishes shift status reports as required
- Provide basic LAN/WAN support
- Perform hands on problem determination and report break fix issues to vendor/carrier or service technicians
- Perform notification and escalation procedures for major issues and critical events
- Perform software installations, repairs and updates following approved procedures
- Working knowledge of basic networking concepts and troubleshooting – switches, routers and Ethernet
- Working knowledge of computer operating systems and troubleshooting (Windows XP, Windows Server 2K)
- Network Operations Center or Call Center experience desired
- Experience with clustering and database replication preferred
- Basic knowledge of server architecture (Dell and HP) preferred
- Basic knowledge of Cisco and switching environment preferred
- Basic knowledge of Microsoft SQL Server preferred
- Basic knowledge of Microsoft DNS/DHCP and domain environments preferred
- Gaming industry knowledge preferred
- Demonstrate a commitment to excellence
- Experience in an IT user support role or as a call center support technician for Microsoft based products
- Have verifiable experience with Windows® based server and desktop operating systems
- Able to work well independently, and as a member of a team
- Have the ability to work in a fast paced, high volume environment
- Ability to work under general supervision
14
Associate NOC Technician Resume Examples & Samples
- Operates, monitors, and controls windows and Linux based computers and related peripheral equipment using established procedures
- Monitors systems in productions, fix incidents and reports problems
- Systems monitoring and processing to include multiple instances of UNIX/Linux, Windows Server, SQL Server and proprietary software
- Respond to inquiries and requests for assistance from Gaming, Lottery and Interactive Industry customers
- Use experience and decision trees to analyze, diagnosis, and troubleshoot issues
- Determine priority of incidents based on impact and severity of the issue and utilize the trouble reporting system to record faults and to escalate appropriately
- Utilize incident management ticketing system to report and document issues, troubleshooting effort and resolution
- Report break fix issues to vendor/carrier or service technicians
- Perform notification and escalation for major issues and critical events per OLA
- Working knowledge of Windows and Linux server operating systems and troubleshooting as well as familiarity with HTML, PHP, SQL, XML
- Customer service experience and oral/written communication skills
- Knowledge of DNS, TCP/IP and other networking concepts
- Knowledge of Networks (LAN and WAN)
- Knowledge of Cisco and switching environment
- Knowledge of Microsoft SQL Server and Microsoft domain environment
- Knowledge of Windows support issues
- Proven good communication skills both oral and written
- Proven interpersonal skills dealing with customers in stressful situations
- Ability to work under minimum supervision
15
Noc Technician Resume Examples & Samples
- Provide first line troubleshooting and information gathering from business customers via phone and email
- Incident manager during critical issues coordinating efforts among internal teams and the NOC, ensuring issue resolution, and providing communication back to customers
- Work with engineering to drive improvements in NOC applications and tools
- Provide quality support following standard operating procedures and directly help to craft those procedures
- Communicate clearly and professionally with all internal and external customers
- Identify recurring issues and escalate appropriately for permanent resolution
- CCNA, JNCIA, or equivalent experience
- Strong experience within a Linux based environment
- Natural aptitude for dealing with people
- Excellent verbal, written, and interpersonal skills
- Able to quickly assess and address problems, escalating as necessary
- Strong analytical and reasoning skills
- Must be willing and able to work non-standard work shifts, including evenings, overnight, holidays, and weekends
16
Noc Technician Resume Examples & Samples
- Provide 1st Level Engineering and Administrative support for devops, network, and MS Windows-based infrastructure and systems
- Work as part of the NOC team in support of business objectives, troubleshooting issues and outages, program implementations and client requests
- Provide general office IT support as needed
- Must be able read, write and speak fluent English
- Ability to communicate technical information to technical and non-technical personnel
- Experience working with internal and external monitoring systems such as PRTG, site 24/7 and others
- Knowledge of computer and/or network systems, applications, procedures and techniques
- Ability to identify system malfunctions and operations problems
- Detailed working knowledge and ability to troubleshoot Microsoft Windows Server (2003, 2008, 2008R2, 2012) based systems
- Familiarity with CatchPoint, KeyNote, Site24x7 or similar is necessary
- Detailed working knowledge and ability to troubleshoot TCP/IP and related common protocols, including but not limited to DHCP, DNS, FTP/S, SMTP, HTTP/S, Telnet, NTP and SSH
- Exposure to private and public cloud services like VMware and AWS
- Ability to learn and support new systems and applications
17
RAN NOC Technician Resume Examples & Samples
- 1-2 years experience in the wireless field as a NOC Technician or a Field Technician
- Must have experienc with Radio Access Network equipment
- Must be flexible with day and night shifts
- Pay is $18 an hour (Open to discuss)
18
Noc Technician Resume Examples & Samples
- Transport/RAN Experience
- Experience with Ethernet Circuits/AAV/Testing T1's
- Experience with Ericsson, Nortel, & Alcatel-Lucent Hardware
19
Voice NOC Technician Resume Examples & Samples
- Minimum two years experience in technical support, Telephony, Network Operations Center or a similar work environment required
- Signaling protocols (ISDN, SS7, SIP, CAS, etc.)
- Circuit or soft-switch administration, maintenance or provisioning
- TCP/IP; PC/Server and network hardware
- Demonstrated expertise with Unix and VI Editor
- DNS Administration, SSH, NFS, and Apache
- Basic understanding of CODEC technology (e.g., G711, G729, etc.)
- Datacenter and Cisco networking
- Application Service Provider (ASP)
- Minimum one year knowledge of at least one Command Line Operating System required
- Minimum one year knowledge of BGP, routing decisions, and VPN Tunnels
- Minimum two years technical knowledge of IP Networks, Call Routing, VoIP and IP based networks in a WAN/LAN environment required
- Minimum two years knowledge of Windows based platforms required
- Minimum one year technical knowledge of one or more of the following programming language (e.g., Unix, HP OpenView, Network Node Manager, SONUS Fault Manager, and EMPIRIEX, 1 year preferred
20
Noc Technician Resume Examples & Samples
- Recommends upgrades, patches, and new applications and equipment
- Provides technical support and guidance to users
- Performs a variety of tasks; may provide consultation on complex projects and is considered to be the top level contributor/specialist
21
IP NOC Technician Resume Examples & Samples
- Responsible for monitoring, triage, and incident management to include detection, impact assessment, isolation, and resolution of all Broadcast IP network issues and IP Streaming systems and services
- Responsible for monitoring, triage, and incident management of all 3rd party vendor services including carrier circuits, to include support for incoming calls, troubleshooting, coordination with vendors, incident tracking, and tracking of maintenance activity
- Provide incoming call support by opening trouble tickets and responding to questions about the features and operational availability of our service to both 3rd party vendors and management
- Provide first level troubleshooting and problem resolution as prescribed in the policy and procedures manual on issues related to
- 1-2 years of experience working in a 24x7x365 multi-shift environment where the main focus is monitoring and fault isolation via phone, email or chat
- Practical experience with the incident management processes, trouble ticket systems, and monitoring tools
- Working knowledge of IP networking, fault isolation, IP routing, and network operations
- Candidates must be able to distinguish between red, green and yellow colors in order to interpret alarm priorities and be able to distinguish issues with audio streams
- Technical certification, CCNA, ITIL, Network+ (examples) preferred
- Knowledge and or experience managing servers and server OS preferred
- Bachelor's Degree, in Telecommunications, Computer Science, or engineering, or 2 to 3 years of relevant work experience preferred
- Good interpersonal skills and ability to interact and work with staff at all levels
- Willingness to take initiative and to follow through on projects
- Knowledge of network equipment hardware and software (routers and switches etc.)
- Broadcast audio systems knowledge (preferred)
22
Senior Associate NOC Technician Resume Examples & Samples
- Operates, monitors, and controls windows based computers and related peripheral equipment using established procedures
- Monitors console or terminal, storage devices and printers, troubleshoot and repair Level I and Level II issues and escalate problems or variances when necessary
- Analyze issues and create decision trees or support scripts as needed
- Reconfigure system components and software when individual units fail
- Respond to inquiries and requests for assistance from Gaming Industry customers
- Coordinate with other departments to troubleshoot and resolve Level I and Level II incidents
- Publish and distribute shift status reports as required
- Provide LAN/WAN support for all monitored applications
- Perform hands on problem determination and report break fix issues to vendor/carrier or service technicians. Work with vendors to resolve communication issues
- Perform network configuration commands to identify, isolate and correct faults
- Progress towards a degree in a relevant field desired
- Microsoft MCP or higher certifications highly desired
- Cisco CCNA or higher certifications highly desired
- Minimum of 2 years verifiable experience working in a computer support role
- 1-2 years experience in an Enterprise Network Operations Center or IT Call Center environment desired
- Experience troubleshooting WAN and LAN network connectivity
- Experience with Microsoft Server2008 and SQL 2008 highly desired
- Ability to complete qualification and regulatory licensing to operate and support WAP, AG, NG and CD systems and applications
- Ability to support and resolve level I and level II computer support issues
- Working knowledge of WAN/LAN networking concepts and troubleshooting
- Working knowledge of Windows desktop and server Operating systems
- Ability to troubleshoot computer issues using Microsoft tools and logs
- Experience with RDP or other remote desktop support software
- Experience with Virtual machine environments and troubleshooting
- Knowledge of Cisco routing and switching environment
- Knowledge of Microsoft MSMQ and SQL Server
- Understanding of Microsoft DNS/DHCP servers and operations
- Ability to work well independently, and as a member of a team
- Ability to work in a fast paced, high volume environment
23
Noc Technician Resume Examples & Samples
- Hands-on experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices
- Working with LEC’s, IXC’s, vendors, internal departments, and customers to troubleshoot customer and network related troubles
- Demonstrated proficiency in WHD, Microsoft Word, Excel, and Outlook
- Prior telecommunications experienced required
- Monitor customer and network alarms and take appropriate actions to proactively resolve troubles
- Utilize the trouble ticketing system to document all activities and actions as they happen
- Ensure ownership of customer trouble tickets by actively managing appropriate departmental queues and internal and interdepartmental escalations
- Follow prescribed escalation policies to ensure customer outages are resolved with the appropriate time frames
- Comprehensive knowledge and troubleshooting skills of layer 1 services and features
- Experience with local/remote physical layer testing standards for DS0’s & DS1’s
- Ability to effectively and accurately communicate with customers regarding tickets
24
Noc Technician Resume Examples & Samples
- Monitor Core IP Network and associated network elements including ATM, Softswitch, hosted and managed services
- Hands-on experience with data networks including physical layer infrastructure, servers,
- Monitor customer and network alarms and take appropriate actions to proactively resolve
- Demonstrable knowledge of the following IP protocols: BGP, OSPF, MPLS, Spanning Tree, UDLD, BFD
- Support NOC Tier 1/2 , repair technicians on resolving issues
- Ensure ownership of customer trouble tickets by actively managing appropriate departmental
25
Noc Technician Resume Examples & Samples
- Serve as primary responder for all server issues and customer complaints, monitoring the progress of events and supplying the client, partner or vendor with updates
- Work with the IT and Application Support teams to resolve complex issues within specific service level agreement times
- Manage incident notifications and prepare incident reports for RCA/ICA and notifications to clients per SLA
- Exception monitoring (from portal reports / operational metrics)
- Perform basic systems troubleshooting and management; coordinate with appropriate TC teams when necessary
- Provide thorough research of customer-facing issues and provide report to escalation teams prior to escalation
- Monitor systems and proactively address issues
- Participate in tracking and prioritization of tickets and ensure incidents are handed off during shift changeover
- Continue to learn and update internal knowledge base of new support solutions
- Monitor SLA Violations
- Provide 1st level support (password resets, etc.)
- Open & track trouble tickets and handle customer communication
- Monitor exceptions via visual monitoring of trends
- Answer incoming calls to NOC
- Knowledge of Windows, Word, Outlook, and Notepad is required
- Ability to follow established guidelines, policies, and procedures is required
- Provide Tier 1 Troubleshooting and validation of alerts for TC critical infrastructure
- Support hands-on work at data centers as directed by management
- High School Diploma or equivalency. Bachelor’s Degree preferred
- 2-3 years of previous Network Operation Center experience
- Basic computer networking skills
- Basic knowledge and experience with IP troubleshooting, TCP/IP, DNS, ping, traceroute
- CCNA, Linux Certification preferred but not required
26
Level NOC Technician Resume Examples & Samples
- Performs daily log checklists
- Hardware break-fix, installations and physical cabling
- Monitors mission critical platform architectures, processes and systems
- Application and operating system service restarts
- Monitors Enterprise back-ups and performs tape rotations
- Performs asset management functions related to tracking, inventory updates and RMA’s
- Updates technical documentation and runbooks
- Triage LAN/WAN, CTI, SIP services and general telephony
- Work effectively with internal/external technical resources and customer-facing organizations to resolve incidents quickly and efficiently
- Follows prescribed processes for Incident, Change and Problem management
27
Noc Technician Resume Examples & Samples
- Perform collaborative tier 1 network technical support including ticket entry, service restoral and perform initial troubleshooting to isolate issues related to the network infrastructure, system and applications. Perform RMA (Returned Materials Authorization) process to replace failed hardware
- Monitor fault and performance of network infrastructure and networked applications. Network infrastructure minimally includes telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems and management systems
- Handle limited corporate campus wiring. Perform all campus moves, adds and changes installations
- On a very limited as needed only basis perform on-site technical support for corporate campus building network technical issues
- Provide support coverage, includes shift rotation, backfill coverage, evenings and holidays
- One (1) year of experience in LAN/WAN technical support required
- Equivalent education in lieu of experience
28
Noc Technician Resume Examples & Samples
- Object-oriented programming, especially using C# .Net
- Experience with scripting languages, such as VB Script, Powershell, Perl
- GUI (Winforms) development
- SQL databases and queries
- Configuring and troubleshooting Cisco routers and switches
- Automated performance and load testing tools such as HP VuGen &/or LoadRunner
- Microsoft or HP Operations Manager, or similar monitoring systems
- Microsoft SharePoint
- Data backup systems, such as Symantec NetBackup
29
Noc Technician Resume Examples & Samples
- Associates degree or above
- Strong knowledge and experience supporting Windows Server 2003, 2008 R2, and 2012 a MUST
- 2+ years working in an enterprise IT environment, that includes administration, support and implementation of servers, networks, databases and storage assets
- 2+ years working in an IT Support environment
- 2+ years supporting IT Infrastructure and Network technologies
- Data Network: Cisco switches, routers and firewalls
- Voice Networks
- Servers: Microsoft, Unix, Linux
- Server Virtualization
- Storage: SAN/LAN, Data Protection
- Security Infrastructure
- Messaging Services: Exchange
- IT Certifications a plus – Any specific Certs
- Utilize all available internal and vendor resources to identify and resolve issues within customer service level agreements and expectations
- Administer servers and resolve system level issues
- Excellent Interpersonal Skills (develop and maintain strong working relationships)
- Ability to multi-task as necessary
- Occasional overtime may be required
30
Noc Technician Resume Examples & Samples
- Communicate openly and effectively with multiple teams
- Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including Executive level communication
- Ability to span departments to assist in resolving network event outages
- Willingness to work on any assigned shift
31
Noc Technician Resume Examples & Samples
- 1) Linux Command Lines
- 2) Python Scripting
- 3) Experience working with HTTP Protocols
32
Noc Technician Resume Examples & Samples
- Handle escalation calls from Vendors, Call Centers, Dispatch, and Field personnel as needed
- Perform daily routines and tasks as required
- Escalate issues as needed to Operations or Engineering teams per procedures
- Accurately document all issue details in appropriate ticket or notification tools
- Assist in communication and notification of major events to internal teams
- Assist with modification and creation of standard operating procedures
- Ensure appropriate communication occurs between shifts
- High school diploma or general education degree (GED); bachelor’s degree (BA or BS) from a four (4) year college or university, or equivalent education from a technical or trade school, strongly preferred
- Four (4) years of computer and peripheral equipment experience to include technical troubleshooting is preferred
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Noc Technician Resume Examples & Samples
- Microsoft Certified Information Technology Professional (MCITP) Enterprise Admin - preferred
- Experience in other Microsoft Management technologies, including Active Directory services (AD), Microsoft Operations Manager (MOM), Group Policy Objects (GPO) and WSUS
- Experience with Root Cause Analysis of desktop (OS and applications) issues
- Microsoft System Center 2012 Microsoft Certified Technology Specialist (MCTS) - Preferred
- CompTIA Security + Certification Mandatory, CISSP / CASP - Preferred
- Possess an approved Customs and Border Protection Background Investigation - Mandatory
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Noc Technician Resume Examples & Samples
- Responsible for following operational procedures and guidelines established by management, to include some knowledge of the business structure and interdependencies between departmental applications, i.e. A/P, A/R, Order Entry and Ware Housing, etc
- Monitoring of all data center hardware platforms for hardware and operating system related alerts, errors, warnings, performance, communications related issues, or problem conditions. This includes the notification and contact of technical support employees, management, and possibly vendor/manufacturer support if applicable, during business hours or off-hours. This support further includes, updating, and or creating documentation/reporting of such events
- Responsible for the monitoring of system software on all current platforms within the data center. This monitoring is defined as documented run procedures and observation or actions to active jobs/programs, menus, whether run by the operations department, any of the development staff. This includes the notification and contact of software support employees/consultants responsible for the software, if in question, and may require further escalation by the contact of managers or directors if production or processes are affected. Further includes detailed documentation/reporting of such events, and follow through until resolution
- Responsible for monitoring data center environmental control and power systems including A\C units, PDU’s and backup generators. This includes the notification and contact of Facility support employees and management during business or off-hours. This further includes, detailed documentation/reporting of such events, and follow through until resolution
- Submits jobs and tasks, views and collects statistical information, researches problems, logs, and the ending of jobs or tasks as needed using all menus, commands, and scripts, on all platforms within the data center
- Responsible for the execution and timely completion of all backup tasks, a recovery backup of any objects missed by the initial backup jobs, and the reporting of any problems related to any of the backup tasks
- Responsible for the verification of systems or any communications related items on all applicable platforms within the data center, with a thorough understanding of startup and shutdown procedures on all applicable platforms
- Responsible for all functions of day to day operational tasks and variants, on all applicable platforms within the data center. This includes but is not limited to the submission of the night’s work. Working with printers, producing of reports, stocking up paper, taking inventory, monitoring systems for error conditions, submission of any scheduled jobs. Working on requests from the user community, working on help desk tickets, monitoring and taking telephone calls, working with the current backup management software and media to prepare for evening use. Collecting statistical information, the completion of any assigned special projects, communication and or recommendation of any issues or improvements with fellow team members or management, the preparation and notification to management of backups and system status, and the ability to multitask on multiple platforms
- Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures
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Entry Level NOC Technician Resume Examples & Samples
- Assist Technology Operations Engineering staff in day-to-day engineering and administrative duties
- Assist Technology Operations Engineering staff in implementations, upgrades and patches of systems
- Manage trouble ticket queue, adhering to ITIL change and incident management processes
- Create and maintain documentation for functional areas of responsibility including play books for other staff members of the NOC team
- Assist in internal customer networking issues
- Assist Information Security team in meeting all security compliance regulations and requirements. Includes documentation, log management and responding to audit requests
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Noc Technician Resume Examples & Samples
- Experience troubleshooting Data, Voice, and Transport issues
- Experience working in a NOC environment
- Experience supporting end users/clients
- Ability to translate technical jargon into layman's terms
- CCNA is required
- CCNP is a plus
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Noc Technician Resume Examples & Samples
- Monitors, controls, and isolates problems in a data communications network. Monitors all network activity
- Activates/deactivates network lines according to established schedules
- Performs first- and/or second-level problem determination (first level is help desk). Interfaces with users and/or network vendors
- Must have an active TS/SCI security clearance
- Must have a CompTIA Security + certification
- Exp. with network circuits
- Telecommunications exp. a plus
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Noc Technician Resume Examples & Samples
- Management of events related to IT infrastructure elements (e.g. data centers, networks, servers, storage, operating systems, operating support systems (OSS), e-mail, voice, Internet, security, and business applications) which encompasses monitoring and responding to event consoles, incident identification and management, notification, filtering, correlation, response, closure, and reporting of such events, on a 24x7x365 basis
- Execution and management of IT operational activities such as, but not limited to, incidents resolution, request fulfilment and the execution of documented operational tasks
- Execution and management of an in-take process to receive Bridgewater-provided event management procedures and documented operational tasks
- Excellent understanding of ITIL processes and standards
- Experience with full lifecycle management of Incidents and Critical Incidents
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Noc Technician Resume Examples & Samples
- Initiate diagnostics and additional testing and data gathering to resolve tickets or document information needed for next level support
- Clearly communicate the diagnostic findings/results with the customer, set customer expectation accordingly, responding to any additional questions the customer may have in a professional manner
- Follow up on vendor or supplier trouble tickets, internal dispatches, coordinate with other internal and external organizations as needed, and meet MTTR and customer status expectations
- Diffuse difficult customers by reassuring customer we will work to resolve their issue in timely fashion
- Act as the primary customer point of contact for the customer throughout the life of a ticket, responsible for providing customer with regular status updates on Trouble Ticket progress, setting realistic expectations, and verify resolution
- Utilize available technology to efficiently respond to client requests
- Proactively resolve obstacles that interfere with job performance and/or job satisfaction
- Flexibility to work varied shifts to provide support to your team on an as needed basis, based upon customers business needs
- Basic Metrics
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Noc Technician Resume Examples & Samples
- Working knowledge of tower operations, distributed antenna systems ("DAS"), generators, environmental alarms, and other critical infrastructure support
- Working knowledge of light and fiber optic basics (characteristics of light, properties and components of optical fiber, reflection, refraction, and fiber types)
- Network experience troubleshooting skills, including experience in networking and RF
- Ability to present ideas and suggestions clearly and effectively
- Strong track record of building and maintaining solid relationships with internal and external customers and vendors
- Ability to work under pressure and within a fast-paced environment and demonstrated strong analytical and decision-making skills
- Excellent interpersonal skills with emphasis on written and oral communication skills
- Ability to work with functional groups and different level of senior management and customers to effectively and professionally achieve results
- Strong follow-up skills; ability to organize applicable department timelines and follow up with internal and external customer needs as needed
- Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment
- Strong track record of building and maintaining solid relationships with internal and external customers and vendors; while proactively identifying issues and offering solutions
- Self-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions
- Two-year technical or engineering degree, two years related experience and/or training, or equivalent combination of education and experience required
- A minimum of three years of experience supporting high availability services in a NOC environment required
- Between two and five years of networking experience supporting routers, switches, firewalls, voice and/or data circuits required
- A minimum of three years of telecom experience and up to two years in one or more of the following categories or equivalent required
- Supporting FAA obstruction lighting and/or tower lighting
- Supporting DAS networks
- Supporting backup power generators
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Noc Technician Resume Examples & Samples
- 1) Linux Systems Administration - Must be able to access remote machines using command line Linux commands. Working knowledge of Linux OS internals (file systems, storage, etc)
- 2) HTTP - understand HTTP response codes, what happens to a site goes down and how to troubleshoot to find root cause
- 3) Scripting - basic scripting experience
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Noc Technician Resume Examples & Samples
- Linux Systems Administration - Must be able to access remote machines using command line Linux commands. They do not work with the GUI. Working knowledge of Linux OS internals (file systems, storage, etc). Basic knowledge of LAMP
- HTTP - understand HTTP response codes, what happens to Yahoo.com when the site goes down and how to troubleshoot to find root cause
- Scripting - basic scripting experience - they use a lot of python
- NO CORP TO CORP*
43
Associate NOC Technician Resume Examples & Samples
- High school diploma (or equivalent) and A+ certification or High School diploma (or equivalent) and 1-2 years verifiable experience working in a computer support role
- Progress towards CCNA, MCP or higher Cisco/Microsoft certifications desired
- Working knowledge of computer operating systems and troubleshooting (Windows, Windows Server)
- Have verifiable experience with Windows 2008 and XP Operating systems
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Noc Technician Resume Examples & Samples
- Taking initial information technology issue inquiries and trouble-shooting and managing relatively simple hardware, software or Allegiant information technology system issues
- Recognizing and escalating more difficult problems to Tier 2 support
- Logging incident activity
- Monitor information technology systems and provide proactive alerting to issues
- Entry-level position requiring experience in the information technology field
- Work experience in a Help Desk setting
- Industry recognized certifications preferred
- Ability to work all shifts in a 24x7 Help Desk environment
- Must pass a ten (10) year background check and five (5) year pre-employment drug screen
- 2+ years experience as a level 2 technician
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Noc Technician Resume Examples & Samples
- Network fault and performance monitoring including
- VoIP networks, equipment and end user devices
- Web system applications and uses
- TCP/IP networking concepts
- Windows and UNIX/Linux operating environments
- MySQL and Oracle databases
- Advanced computing skills
- Strong oral and written communications ability
- Proficient reading and writing clear, concise technical reports and letters
- Good negotiation and listening skills
- Ability to prioritize and organize proficiently in fast paced environment
- Reliable, Punctual, Dependable
- Excellent problem solving abilities
- Ability to effectively manage to deadlines
- Comfortable interfacing with all levels of organizational management
46
Noc Technician Resume Examples & Samples
- Proficiency in Excel, including pivot tables and function formulas for data comparison, strongly preferred
- Analytical experience in reporting preferred
- ENVIRONMENT
47
Noc Technician Resume Examples & Samples
- BS degree in a related field & 2 years’ experience or High School & 4 years’ experience
- US Citizen with the ability to obtain a Public Trust clearance. (Active clearance up to a Secret/Top Secret accepted.)
- Experience with TCP/IP technology including IP addressing, subnet masking
- Experience with HEAT, TrackIT, Magic, Remedy, Peregrine, or other Ticketing systems
- Hands-on experience with industry products (Cisco, Juniper, and/or Ciena) is highly desired
- Excellent writing and oral communication skills
- Candidate must be an effective communicator and be able to coordinate network and customer related problems with other technical sections
- Outgoing with a pleasant personality and a positive can-do attitude
- Candidate must have strong multi-tasking skills and be available to work after hours and weekends (as required)
- Ideal candidate must be able to grasp a wide range of unique skills, able to think and respond quickly to real-time dataflow problems
- Industry standard certifications (CCNA, CCNP or JNCIA) are a strong plus
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Noc Technician Resume Examples & Samples
- Operate in a 24/7/365 environment so that the network infrastructure is running effectively at all times which includes continuous monitoring of all services, engaging the necessary resources and ensuring that every reasonable effort is made to restore service as quickly as possible in the event of a degradation or outage
- Work issues as efficiently and as accurately as possible in a team-oriented professional culture
- Monitor and resolve customer issues, problem-solve, learn and create your own mechanisms for resolving issues and most importantly, communicate effectively with the ability to work in a team environment
- Communicate effectively with attention to detail and organizational awareness; have the ability to prioritize multiple objectives in order to meet compliance objectives
- To meet/exceed and maintain service levels as assigned by management
- To meet/exceed expected reliability standards
- Ability to identify and analyze network quality and operational processes and then drive corrective / preventative action plans
- Strong working knowledge of IP, including IP network architecture, a solid understand routing protocols, and DNS is required
- Working knowledge of physical layer operation including optical transport networks and equipment and expertise is a plus
- Flexibility to work non-standard (shift) work hours where applicable
- 5-7 years professional experience in a NOC or Enterprise environment involving a geographically distributed network
- Must be comfortable working in a fast paced environment with shifting priorities
- Self-starter who can find and resolve issues
- Knowledge of networking concepts and protocols to perform network status checks as part of normal surveillance activities
- Ability to write technical documentation and create management reports and metrics
- Ability to successfully interface with a wide range of personnel within the organization
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Lead NOC Technician Resume Examples & Samples
- Ensures technical 24x7 support for SG gaming operations and gaming products
- Verifies progressive jackpots, submits paperwork to Finance for customer payment
- Coordinates operations and engineering teams in order to identify errors and anomalies
- Identify and verify service impact to customers, ensure timely dispatch of subject matter experts in support of problem resolution
- Communicates with external gaming customers in support of status updates regarding open issues, and implement actions in support of root cause analysis and problem remediation
- Ensure trouble tickets are properly logged and timely dispatch of field personnel to resolve game issues and outages
- Prepare financial reports as needed for SG games and products
- Perform level 1 triage and fault identification and escalate as necessary following procedures based on priority and severity
- Respond to inquiries and requests for assistance from SG gaming customers
- Resolve issues via phone, e-mail and remote access to computer systems
- Perform hands on problem determination and report break fix issues to vendor/carrier or service technicians. Work with ISP vendors to resolve communication issues, open and escalate tickets as necessary and within guidelines
- Perform all system administration tasks including the adherence of all SOX and Regulatory compliance requirements
- Participate in the change management process with the engineering teams
- Ensure NOC personnel adhere to local casino regulatory requirements as required
- Associate’s Degree in Computer Science required
- Bachelor’s Degree in Computer Science or related engineering discipline preferred
- Candidate should have at least 3 years in leading a team
- Minimum 6 years of experience in an Enterprise Network Operations Center or IT Call Center environment
- Hands on experience in complex deployments of Windows Server OS and VMWare virtualization server
- Working knowledge of Amazon EC2 and data centers
- Should have excellent troubleshooting skills
- Must communicate about system and application issues effectively and in a comprehensible manner both to customers, engineers, and development
- Experience with application, hardware and network monitoring tools
- Good interpersonal skills to provide excellent customer service
- Experience with MySQL/MSSQL database administration and scripting
- Knowledge of one scripting language; PERL, Python, Shell scripting, or Puppet
- Working knowledge of running scripts and queries in a DB environment (Microsoft)
- Experience in supporting and troubleshooting wide area network circuits DSL and T1’s
- Experience supporting and troubleshooting SG gaming products
- Experience supporting and troubleshooting Cisco LAN network connectivity
- Experience supporting a VMWare environment
- Excellent system and network troubleshooting skills
- Cisco CCNA certification or higher required
- ITIL Certification desired
- Gaming industry knowledge and experience is a plus
- Must have working knowledge of engineering tools and methodologies
- Detail oriented team player
- Possess exceptional customer service and verbal communication skills
- Have the ability to listen and communicate effectively with customers and team members
- Able to work well independently and as a member of a team
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Senior Noc Technician Resume Examples & Samples
- Provide technical 24x7 support for Scientific Games gaming products
- Verifies and processes progressive jackpots, submits paperwork for review and approval
- Open trouble tickets, dispatch field personnel and provide break fix actions to resolve game issues and outages
- Prepare financial reports as needed for Scientific Games gaming products
- Respond to monitoring system alerts, perform initial triage and fault identification, escalate as necessary following procedures based on priority and severity
- Manage maintenance contracts, licensing and software versioning for consistency with operational requirements and/or regulatory restrictions
- Manage and review daily system checks and system status reporting
- Perform internal notification and escalation procedures for major issues and critical events
- Proactive monitoring of syslog notifications, windows events, and hardware elements
- Assist and train the NOC technicians as needed
- Implement network configuration changes as needed
- Adhere to local casino regulatory requirements as required
- Associate’s Degree in Computer Science or related engineering discipline required
- Minimum 4 years of experience in an Enterprise Network Operations Center or IT Call Center environment
- Previous customer service or helpdesk experience required
- Understanding of wide area network circuits and technologies; DSL and T1’s
- Experience supporting and troubleshooting Cisco WAN and LAN network connectivity
- Experience supporting and troubleshooting Microsoft Server and SQL Server OS
- Experience supporting a VMWare environment desired
- Experience with TCP/IP troubleshooting methodologies
- Experience with the Solarwinds network monitoring system desired
- Microsoft MCSA or higher certifications required
- CompTIA A+, Network+, Server+, Security+ or higher certifications highly desired
- Cisco CCENT certification or higher required
- Ability to read, analyze, and interpret common technical journals and documents
- Above average computer and office application skills – power user level preferred
- Have the ability to work in a fast paced, high volume and stressful environment
- Must be willing and able to work shifts to support a 24x7x365 environment, including evenings, weekends and holidays
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Noc Technician Resume Examples & Samples
- Responsible for the surveillance & control of both Internal and customers networks and servers. Monitors, evaluates and responds to alarms in the enterprise Network Operations Center to ensure the integrity of networks and servers. Timely notification to customers when an Issue exists. (45%) Dispatch and track issues escalated to engineering. (20%)
- Creates and maintains dally logs and trouble tickets, to ensure speedy
- Resolution to problems and maintain documentation pertinent for customer
- Issues. (15%)
- Responsible for handling calls and emails from customers, requesting changes or notification of problems. (10%)
- Update and maintain records in the monitoring systems necessary to the everyday operation of the eNOC. (5%)
- Other duties as assigned. (5%)
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Associate NOC Technician Resume Examples & Samples
- Monitor Game Servers, Network and server hardware interactions and responds to alerts; perform First level Games Server maintenance/problem determination
- Excel skills required for the mining of data related to the Gaming environment; custom reports for Production and Senior Management teams
- Extensive use and understanding of UNIX scripts to perform start/stop and new deployments of game server sets and database configurations, user account creation, alias file maintenance
- Understand the server-side dynamics of all Online Games titles and how they should function within the hardware and online systems
- Intermediate Cisco networking skills required for deploying documented changes to equipment. This includes changes to port status, vlan membership, speed duplex settings and port counters
- Participate actively with PD IT team members in addressing and completing correct courses of action by interpreting UNIX script monitoring and Oracle DB monitoring tools
- Maintain and update Online Games server operations NOC documentation
- Perform ticket system tracking, reporting and follow up on open tickets related to items monitored, followed through until completion
- Perform first level troubleshooting for IT supported core services, to include DNS, SMTP, NIS, and networking. Acting as first level support for these services and as escalation for outages related to these services to the correct support group within IT
- Act of single point of information exchange between groups on outages related to Online Gaming, Network Operations or infrastructure related issues
- Coordinate the needed resources from the correct groups for problem resolution. To include event notifications and event escalations in support of such issues
- Able to work with PD IT systems administration staff; advanced English language telephone skills for problem resolution; intermediate level English grammar skills for documentation maintenance
- Must demonstrate assertive problem determination skills
- Intermediate level Windows, Unix/Linux, and network operations skills; Intermediate MS Office and web browser skills; Intermediate level Internet knowledge; Intermediate PlayStation Online Games knowledge
- Must be able to work on shifts to support a 24/7/365 network operation
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Associate NOC Technician Resume Examples & Samples
- Monitoring of the Production and Disaster Recovery Data Centers and related components
- Monitoring of electronic devices, radios and/or other hardware or software offerings as part of a managed service or data hosting customer agreement
- Troubleshooting and sustaining/improving managed service Radio Frequency (RF) and Internet Protocol (IP) network capabilities through the use of various monitoring tools and applications. Receives and resolves incident requests from internal and external customer inquiries by providing support via the telephone, e-mail, etc
- Works independently 70%+ of the time
- Triage, diagnose and escalate incidents to other support groups; responsible for sharing knowledge for all escalated incidents
- Each shift (day, swing and night) will be responsible for communicating the Shift Brief documentation to the next shift
- Logs, accurately tracks and documents all work within ticketing system, Customer relationship management (CRM)
- Acts as communication hub for all of Customer Operations unplanned incidents and scheduled events
- Resolve customer complaints via phone, email, and CRM
- Ability to multi-task & prioritize
- Ability to work independently and with a team
- Personal Computer skills
- Keyboard/typing skills
- Ability to effectively communicate both verbally and in writing
- Write and execute SQL and Oracle queries
- Data analysis and ability to proactively identify trends
- Excellent phone etiquette
- Strong sense of urgency to resolve or escalate issues
- Experience with Microsoft PowerShell
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Noc Technician Resume Examples & Samples
- Provides initial fault isolation and actively troubleshoots and diagnoses problems
- Once trouble ticket has been created keep business owners informed of status of ticket and estimated time to repair. Participate in tracking and prioritization of ticket handling, including inter-shift turnover. Assists in the rapid assessment of both the nature and severity of problems and initiates calls to various support organizations as needed; Own calls from beginning to end
- Responsible for resolving production incidents by working with internal and external technology support organizations; is accountable for owning the incident and driving through to resolution
- Performs initial tier 1 troubleshooting techniques in attempt to resolve incidents in regards to Network, Telecom, Server, Back-up Environment, and Data Center related facilities. Escalates using official escalation procedures when appropriate
- Ensures both the business and management are notified of outage situations
- Ticket management: Opens; updates; and closes incidents. Communicates status to associates/management via approved communication processes
- Responsible for executing the daily, weekly, monthly operational monitoring and reporting
- Responsible for developing and writing operations processes and procedures
- Coordinates activities with vendors as required
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Command Center / NOC Technician Resume Examples & Samples
- This role is for second shift; Monday-Friday 2 p.m.-10:30 p.m
- Delivers agreed levels of service to associates and clients, by managing the operation of TDA’s applications and technology infrastructure that support delivery of the services
- Responsible for event discovery, event management, incident management, incident resolution, and automating routine tasks
- Troubleshoots and develops technical solutions to restore complex software application and infrastructure failures
- Demonstrate sufficient technical acumen on more than one platform to ensure proper preventative maintenance, monitoring, pre-market checkouts, processes, and associate development are executed
- Execute client centric system health checks; then interpret, and if necessary, react to results with unique or pre-defined action steps
- Conduct ongoing, real time monitoring, and detection of incidents using state of the art monitoring technologies
- Prevention of system incidents via the execution of pre-defined inspection scripts to interrogate the health of server operating system, database performance, etc. and evaluation against standard performance levels
- Inspection of system alert monitors
- Verification and logging of batch job execution against defined service levels and the resolution of job failures
- Use system analyst-like skills to understand the impact on scheduled changes on the operational environment – to understand potential issue due to scheduled changes
- Center to further the level one technology operations monitoring, automation, and operational stability and excellence effort
- Accurately interpret monitoring and reporting threshold alerts
- Correctly classify incident impact and severity and assess incident scope
- Determine when common events/anomalies occur multiple applications and/or infrastructure components and alert shift manager
- Gathering of data to support complex incident classification and performing the necessary analysis to correctly ascertain client impact
- Drive resolution of environment impacting events through Command Center personal technical abilities; and business acumen
- Assist in the definition and documentation of standardized troubleshooting techniques used to analyze system incident
- Leverages associates ability to write code
- Perform requirements gathering, technical analysis in support of tactical or strategic project
- Demonstrate the ability to multi-task; and manage time for self with respect to the many priorities within the Command Center
- Demonstrate knowledge of care and feeding of infrastructure components
- Demonstrate knowledge of best practice network and server operations
- Demonstrate sufficient knowledge of server, switching, voice, middleware technologies to drive fault isolation; drive incident restoration / resolution; assess incident impact; assess likely faulting device/layer; assign incident priority; and escalate accordingly
- Demonstrate knowledge in ITIL Incident, Service, Problem, and Change Management
- Demonstrate knowledge of services and processes within the Command Center; and levels one and two technology operations
- Experience/education centering on Information Technology or Customer Service in a brokerage operations environment
- Training or experience in the use and monitoring of financial business applications
- Experience in the administration along with technical acumen associated with administration of technical Infrastructure including Unix, Windows, Network Storage, middleware, database, etc
- Strong learning agility, curiosity and problem solving skills
- Ability to act independently with limited supervision within scope of responsibility
- Ability to teach and coach and provide guidance to junior team members
- ITIL certification preferred
- Technology certifications a plus
- 2 year college degree; 4 year college degree preferred
- 2+ years related worked experience
- Military education or experience may be considered in lieu of civilian requirements listed
