Project Manager Service Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the project manager service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

R Reichel

Remington

Reichel

69666 Alycia Radial

Dallas

+1 (555) 302 8917

69666 Alycia Radial

Dallas

Phone

p +1 (555) 302 8917

Experience Experience

Philadelphia, PA

Project Manager ALM Service Line

Philadelphia, PA

Rau-Bayer

Philadelphia, PA

Project Manager ALM Service Line

Taking initiative
Leading the participants to the project
Extensive knowledge of rolling stock (vehicles) and their maintenance
For this specific project, one of the main challenges will be to interface effectively with the former Mainline Division project representatives as well as with the customer
The Project Manager has the authority and the obligation to review the effort of the participants to the project and to give directives related to the project execution
It is also the mandate of the Project Manager to define and secure the support of the business partners and extended project team (ensure IS is contacted in an early phase of the project with sufficient lead time
Responsible for the WBS, Detailed Project Schedule, JDDP, Customer Interface, Project Risk, Opportunity and Improvement Management, Project Launch (including the Orange Book), Change Management and Contractual Obligation Management, Budget allocation and monitoring, Project Reporting internally both status and financial performance

New York, NY

Project Manager, IS Service Management

New York, NY

Ferry Inc

New York, NY

Project Manager, IS Service Management

Be the SME for the junior project managers in project management methodologies and processes
Help identify areas for process improvement and implement new processes on behalf of PMO
Manage project resource allocation
Develop full scale project plans
Provide direction and support to project team
Manage project budget
Set and continually manage project expectations and roles throughout project life cycle

present

Detroit, MI

Health & Public Service Experienced Jumior Project Manager

Detroit, MI

Satterfield Group

present

Detroit, MI

Health & Public Service Experienced Jumior Project Manager

present

Develop new detailed work plan sections and plans as new work is planned
Report changes to the DWP to Client/Accenture Project Managers and Client/Accenture Project Management Team
Work with each team to build new sections to match the Statement of Work
Manage Project Web Application (PWA)
Maintain detailed work plan (DWP) on a daily and weekly basis using Microsoft Project Server
Pull SPI/CPI reports provide to client and SMART
Produce reports for each team's Baseline plans

Education Education

Bachelor’s Degree in Mechanical

The Ohio State University

Bachelor’s Degree in Mechanical

Skills Skills

Ability to learn in-depth knowledge of a wide variety of hardware and software systems
Experience of managing software application implementation projects highly desirable
Ability to manage of Knowledge Transfer
Knowledge and experience of ITSM best practice
Think40 - access to a universe of knowledge through various education channels
Highly competent in using MS project and the MS Office products in general
Knowledge and experience of current ITSM toolset
Ability to produce a Procedures Manual to interlock with existing and new processes and services for Customers, Third Parties
Ability to calm under pressure or through demanding challenges
Good interpersonal skills

Create a Resume in Minutes

15 Project Manager Service resume templates

Read our complete resume writing guides

Service Integrations Project Manager Resume Examples & Samples

Partner with Clients, GGO, and WCS functional stakeholders: Finance, IT, Servicing, HR Risk, etc
Negotiate resource allocation and timeline for projects, both internally and with clients
Proactively communicate changes to deadlines and scope between client teams and WCS as due diligence evolves
Identify and recommend improvement ideas for productivity & simplification of integrations processes
Related work experience in project management
Candidate must have excellent organizational skills and a good understanding of GE's organization, knows what levers to pull to deliver
English language skills

Project Manager Field Service Engagement Programs Resume Examples & Samples

Oversees the program coordination of all PBG engagement programs including creating detailed project timelines and budgets
Monitors program progress to ensure timely completion within budget plans
Develops program standards and requirements
Assists with ongoing training initiatives (i.e. offsite meetings, Knowledge Link development, Banking and Lending Coaches newsletters and conference calls, incentive programs)

Global Event Service Online Engagement Project Manager Resume Examples & Samples

Support the digital core team for Dell World
Online engagement subject matter expert is mandatory
The successful candidate must have demonstrated ability to work well with other organizations and co-ordinate efforts across a number of departments
5 years+ technology experience required
Strong Marketing Communications background mandatory
Proven track record in driving innovation, transformation and change
5 years+ events experience required
Strategic marketing experience ideal
Self Starter and autonomous
Excellent organization and time management skills juggling multiple projects at the same time

Service Management Project Manager Resume Examples & Samples

Project management certification will be a strong asset
Experience in setting up interim business controls (CHIP, CWP, ITT Risk Db & or RPM, SA&D, CIRATS/APARS)
Ability to produce a Procedures Manual to interlock with existing and new processes and services for Customers, Third Parties
Ability to set up weekly and monthly reporting which includes understanding the Contractual SLA / Reporting requirements, working with all Data Owners to provide relevant data
Ability to manage of Knowledge Transfer

Project Manager Platform as a Service Resume Examples & Samples

Creating and maintaining project plans
Producing appropriate levels of management reporting to allow effective tracking and monitoring of progress
Work with different Infrastructure team to resolve conflict
Manage distributed teams and stakeholders who are not located in the same geographical area
You will be responsible for managing critical migration projects, and will take an active role in the management of stake holders
You will also interface with the DAP clients and other infrastructure team to co-ordinate and plan migration activities. You will also play active role in planning and execution of major projects
You will also be working with Product managers, Portfolio owners and vendors to deliver
Proven track record in delivering IT infrastructure Services and Projects
Established experience as a technical project manager
Prince 2 practitioner qualified or other industry recognized qualification
Have been used to handling multiple projects simultaneously and handling conflicting priorities
Accredited to at least ITIL V3 foundation and other technical qualifications are desirable
Excellent interpersonal skills and good team player
Excellent communication skills and ability to interact with relevant stake holders
Excellent experience with Microsoft (MS) Office Suite (Project, Word, Excel, PowerPoint, Visio) – all of these in red need to be added into Skills and Quals
Basic knowledge on UNIX, Windows and Networking
PAAS and IAAS knowledge will be added advantage
Exposure to cloud technologies like Open shift, Azure
Middleware knowledge around Java application servers (Weblogic, JBoss/Tomcat) will be added advantage

Project Manager, Install & Service Resume Examples & Samples

Communication/Coordination - Responsible for communication and status reporting to project staff, customer and Simplex-GrinnellI management. Responsible for work plan, managing project resources, duty assignment, responsibilities, scope of authority and provides technical advice and problem resolution to all aspects of project
Fiscal - Responsible for tracking projects expenditures and installation progress through reviews of status reports prepared by project personnel and modifies schedules of plans as required. Maintains full financial accountability to project; requires ability to forecast financial trends across project, ability to understand internal Simplex-Grinnell and external client cost structures and integrate, or translate to/from Simplex-Grinnell accounting methodology using AIA standards
Quality - Maintain full accountability to project quality; conducting inspections of work site, ensuring workmanship meets Simplex-Grinnell installation required quality standards and expectations

Service Management Project Manager Resume Examples & Samples

Customer Focus: Develop and maintain strong relationships inside the organization, actively seeking information to understand the developers and infrastructure team circumstances, expectations and needs
Direct and manage project development from inception to completion following SCIS Change and PDM best practices and tools for project execution and management
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Identify and actively manage opportunities, risks and issue to ensure effective resolution
Develop and deliver progress reports, proposals and requirements documentation
Participates in or develop mechanisms for establishing, monitoring and integrating project elements, product configuration and communications concerning change management processes and decisions
Coordinates the operational aspects of ongoing projects and serves as liaison between project, finance and planning
Uses trend, earned value and variance analyses and risk assessment to develop plans or recommend change
Assists the Service Transition team on delivery of projects to customer and through life support of Services within the Service Catalogue
Ability to learn in-depth knowledge of a wide variety of hardware and software systems
Good communications (written & verbal). Using the most appropriate method to communicate information after analysing needs, listening effectively, demonstrating understanding and clarifying meanings
Ability to remain calm under pressure or through demanding challenges
Good analytical skills. An understanding of priorities and situations by collecting and analysing information, summarising findings to manage development progress in a positive and collaborative manner
Is able to make use of and applies job practices, techniques, standards, principles, theories, and concepts
Is able to work under general supervision, with no instructions needed for routine work. Receives general instructions for special assignments. Work is reviewed for sound technical judgment and overall adequacy
Contributes to the completion of specific project milestones
Experience and understanding of stakeholder structure and the variation in each Service in relation to current programmes of work
Ability to communicate and form working relationships with key stakeholders at an enhanced level, 3rd party suppliers and Internal Support Teams
Sound understanding of contractual limitations in relation to customer needs
Strong technical understanding of Customer requirements
Ability to calm under pressure or through demanding challenges
Work with and support other key ITIL process owners and support teams delivering an integrated service
Support team development and Business goals and objectives
Knowledge and experience of ITSM best practice
Project Management experience, ideally holding a recognised project management accreditation, PRINCE2, PMI/PMP, APMP
Experience of managing software application implementation projects highly desirable
Highly competent in using MS project and the MS Office products in general
Proven track record of successful delivery of complexity and risk projects across operations, technology and change
Experience of working within the Defense sector would be an advantage but not essential
Advantageous for the candidate to Logistics and Engineering systems
Knowledge and experience of current ITSM toolset
Experience and understanding of stakeholder structure
ITIL V3 Foundation
ITIL V3 Intermediate – Service Design

Project Manager Service Integration Resume Examples & Samples

20% Managing risk and issues
20% Holding meeting and maintain meeting minutes
20% Updating Project Plan and reporting status
10% Managing Budget
10 years’ experience in project management
5 years’ experience managing Remedy ITSM implementations
2 years’ experience managing technical projects

Project Manager Service Projects Resume Examples & Samples

Develop and implement projects in direct contact with customers and project personnel
Safeguard customer satisfaction by meeting warranty and contractual agreements
Draw up refit program in collaboration with product management
Unlock additional business as part of projects and refit programs
Plan resources for assigned projects
Manage flow of information between customers and company points of contact
Liaise with management with regard to escalation relating to opportunities and risks, including a basis for decision-making

Project Manager, Service Now Resume Examples & Samples

Project Management - Lead execution of ServiceNow projects by managing budget, project scope, tasks, goals, deliverables, resources and timelines in accordance with the Whirlpool Delivery Methodology and tools
Budget & Resource Planning - Develop and manage ServiceNow project plans, resources and budget using Whirlpool Delivery Methodology tools
Requirements Specification - Collaborate with process partners to clearly define the required landscape specifications and resource requirements needed to deliver the project objective(s)
Cross Functional Collaboration - Maintain a critical communication channel with the Whirlpool Infrastructure Project Delivery team, Vertical Leads, and any strategic or other 3rd party vendors to ensure successful implementation of the project solution
Validation Testing - Ensure a thorough testing plan to include all components of the system meet specifications and maintain integrity
Risk Management - Record, mitigate, and escalate risks that pose potential to derail timelines
Process Documentation - Ensure internal processes, procedures, tools and infrastructure are documented, maintained with accuracy, and adhered to in day to day operations. Ensure testing results are documented in the appropriate tools
Governance - Lead the Whirlpool Delivery Methodology governance and oversight activities including project tollgates and other reviews as necessary for your respective projects; Constantly monitor and report on progress of the project to all stakeholders
Requirements gathering - Translate functional requirements into technical requirements
Build relationships - Be a customer advocate ensuring that processes make IOS easy to do business with
Training & Communication - Work with the Whirlpool Subject Matter Experts, Vertical Leads, and any strategic or other 3rd party vendors to create and/or manage the change management, communication and training plans
Incident Analysis - To regularly review performance and trends and facilitate mitigation of incidents of all types and to provide recommendations for service improvement during the project life cycle
Metrics Reporting - Ensure appropriate reporting on key service performance and quality metrics are established

Project Manager Service Companies Resume Examples & Samples

Degree from an University, FH or comparable
2 - 4 years of experience in restructuring activities, ideally corporate finance / M&A related with knowledge of banking business preferred
Sharp conceptual / analytical skills combined with significant project management experience and an ability to work with experts at eye-level across regions and functions, in particular on finance, tax, treasury, legal, regulatory, and operational aspects
Proactive, collaborative mindset and excellent communication skills, including the ability to synthesize and prepare senior management presentations
Strong organizational and planning skills, with an ability to prioritize
Commitment to highest quality standards as well as timely delivery
Capable and used to work in an international and dynamic environment
Know-how of the UBS environment is an asset
Fluency in English (oral, written) as well as full proficiency in MS Office

Project Manager Service Resume Examples & Samples

Prepare and execute projects using defined processes and tools
Ensure customer satisfaction by meeting warranty and contractual agreements
Oversee spare parts management for assigned projects
Carry out special service projects in order to better address issues relating to the installed base
Handle follow-up sales as part of assigned projects
Plan resources and meet associated targets for assigned projects
Liaise with management with regard to escalation relating to opportunities and risks, in addition to providing a basis for decision-making

Project Manager Service Power Control Resume Examples & Samples

Commercial and technical lead of service projects - up to 2 Million CHF
Responsible for the project team as coordinator between our customer, sales, electrical and mechanical engineering, production and local ABB entities
Organize and conduct internal and external kick-off meetings, leading the meetings, assigning tasks and keeping overview of deadlines
Organize inspections / acceptance tests by the customer
Handle customer complaints and order modifications
Ensure customer satisfaction, maintenance and extension of customer relation
Prepare project progress reports
Order handling in SAP
Contribute to process improvements

Health & Public Service Experienced Jumior Project Manager Resume Examples & Samples

Maintain detailed work plan (DWP) on a daily and weekly basis using Microsoft Project Server
Facilitate meetings with Client/Accenture Team Leads to update their sections of the DWP this requires live updates to the schedule during these meetings
Report changes to the DWP to Client/Accenture Project Managers and Client/Accenture Project Management Team
Accept hours into plan weekly
Request/Receive Client Approval to post DWP
Post approved DWPS to SharePoint for Access
Produce reports for each team's Baseline plans
Develop new detailed work plan sections and plans as new work is planned
Work with each team to build new sections to match the Statement of Work
Maintain multiple plans at the same time
Integrate all plans in to a master plan
Manage Project Web Application (PWA)
Produce reports for Accenture and Client Resource
Load DWP keeping predecessors, successors throughout the whole plan
Pull SPI/CPI reports provide to client and SMART
Proficient with PowerPoint, Excel and Microsoft Word
Minimum 1 year experience using Microsoft Project Server version 2010
Ability to track any changes made during a client meeting and to highlight to participants the results of their changes
Strongly desire candidates local to Albany, NY
Minimum1 year experience using Project Web Application (PWA)
Experience or Strong Interest in Public Service
Ability to juggle multiple things at once
Excellent facilitation skills to run DWP Meetings
Background in any of the following within a WorkPlan in MS Project is strongly desirable

Project Manager, IS Service Management Resume Examples & Samples

Lead the planning and implementation of complex projects in Supply Chain and/or Manufacturing areas that require input from cross functions
Elevate risks to meet product launches and secure senior management approval to move forward
Have a thorough understanding of the process and exhibit flexibility and creativity to fine tune timelines to project needs
Set and continually manage project expectations and roles throughout project life cycle
Be the SME for the junior project managers in project management methodologies and processes
Help identify areas for process improvement and implement new processes on behalf of PMO
Strong planning, organizational and leadership skills
Must have excellent communication skills – verbal and written with business partners, teams and all levels of management
Strong interpersonal skills, including the ability to make effective presentations
Proficiency with project managements tools like MS Project, Clarity, Primavera, etc
Knowledge of Project and Software Development Life Cycle (SDLC) methodologies, primarily Waterfall SDLC methodology
Ability to identify system impact for small and large scale initiatives
Independent follow-through ability (attention to detail, monitoring and controlling)
Experience with complex integration and conversion project experience including QA lifecycle, implementation and post-prod support
Must have experience on large-scale, enterprise wide/global projects
Experience with projects in one of more of Supply Chain, Manufacturing, Server Operations or Cyber Security is preferred
7+ years of experience in the IT/Technology industry
3 years direct project management experience with IT application and/or infrastructure projects
PMP (Project Management Professional) Certification
Experience working within an established Program Office environment

Wescam Service Centre Project Manager Resume Examples & Samples

Identify, raise and manage key issues in a timely fashion
Prepare and conduct regular updates to senior Customer Service staff
Coordinate the preparation and submission of project deliverables
Maintain a strong relationship with Wescam Service Center staff through regular correspondence
Coordinate efforts between all L-3 Wescam project contributors including Engineering, Operations, Finance, Contracts, and Customer Service
Assist in the development and continuous improvement of Wescam Service Center processes and procedures
Assist Manager, Wescam Service Center, when required
Ability to plan, administer and finish projects on time and within budget
Exceptional organization skills
Strong presentation skills
Strong influence and negotiation skills
Minimum 5 years of project management experience as a successful cradle-to-grave Project Manager
University or College graduate

Project Manager, Hardware Service Engineer Resume Examples & Samples

Work with 3rd parties and internally to develop, document, and validate all repair processes and tooling (as needed) to support repair activities for a variety of products
Assure successful implementation into global and regional support strategies
Review and evaluate product designs for compliance with Design for Serviceability guidelines and standards
Document and communicate tangible feedback, at multiple levels in the company, based on results to improve product design features
Evaluate factory processes for potential impacts to serviceability as well as for opportunities to leverage processes for refurbishment and repair
Enhance field support productivity and effectiveness through improved hardware serviceability
Continue to develop and document best practices for serviceability and repair operations
Review HW designs during key prototype and build phases to ensure tooling and service solutions will meet requirements for product support, warranty costs and product launch schedules
Define spare part requirements and expected usage for device repair and refurbishment
Develop programs to reduce part consumption and the need for new spare parts, through refurbishment of previous used parts, for improvements on warranty costs
Develop repair processes for continued improvements on efficiency and reduced complexity in the operations
Provide sustaining technical support for screening and repair operations
Travel internationally as required (~15% travel)
Bachelor’s degree in Mechanical, Industrial, Manufacturing Engineering, or equivalent
7+ years of experience as a Quality, Process or Manufacturing Engineer in a consumer electronics manufacturing environment
Experience with working in a global CM factory environment
Experience in Reverse Logistics
Experience evaluating product design and prototype hardware with product engineering and management teams
Knowledge of manufacturing tooling processes
Excellent analytical and problem solving abilities with effective writing and speaking skills
Reverse Logistics or Service Engineering experience

Hrsd Employee Service Optimization Project Manager Resume Examples & Samples

5 years of project management/program management experience
Program management/project management skills working across LOBs/Functions and Regions
Highly skilled in Powerpoint & other Office applications - can develop strong presentations and deliver them to executive level audiences
Can effectively work on multiple concurrent deliverables and meet aggressive deadlines
Strong process skills with the ability to integrate technology and process to improve efficiency and results
Can manage external vendor relationships and drive results working through vendors
Bachelors degree required (technology or analytics discipline preferred)
Previous vendor management experience preferred
Excellent attention to detail, organizational, written/verbal communication, and prioritization skills required
Flexibility and accepting of change in priorities adjusting to business needs

Project Manager Service Redesign Resume Examples & Samples

Academic qualifications - master's degree
The ability to drive change and manage international stakeholders within a complex organization
Proven track record of Project Management
Strong expertise in (Philips) end to end HR processes
Experience with Workday and other global HR IT-solutions
Proven experience and knowledge of quality systems and tools such as Lean, Six Sigma

Project Manager, Service Line Resume Examples & Samples

Manages initiatives related to program / new site development of the Department/Division
Bachelor's Degree in health or business related field, required
Minimum of five (5) years experience in service line operations or in a hospital/faculty setting, required

Summer Intern Technologist Project Manager Web Service Port Resume Examples & Samples

Participate in scheduled events
Must possess excellent verbal and written communication skills
General office skills
Ability to commit to the length of the program

Service Desk Project Manager Resume Examples & Samples

5+ years of Program/Project Management experience in a related industry
Bachelor’s degree in Computer Science or related technical field
Experience managing efforts in cloud computing, on premise, and/or service desk platform deployment initiatives
A first-hand working knowledge of current web technologies
Experience with business applications such as ServiceNow, Word, Excel and Project
Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects

Service Now Project Manager Resume Examples & Samples

Project Management/ Business Analyst experience (3 years +)
Cloud based Software implementation
Customization Planning (agile project delivery but not limited to agile methodology)
VSTS experience would be ideal
Experience with VSTS would be great but other ALM tools would be considered
Service Now customization/configuration experience is essential for this role

Project Manager, Field Service Resume Examples & Samples

Investigate service process value streams and recommend changes needed to improve service call handling across the service organization
Create and refine advanced reports and dashboards in OBI to support service performance needs
Run agent production reports on daily, weekly, monthly, quarterly and annual basis for use with management coaching and counseling
Run quality reports to monitor and improve service processes
Make recommendations to management for improvement to quality metrics
Act as a liaison between service organizations to ensure accurate and timely product communications
Map complex service processes and write documentation for Standard Operating Procedures
Collaborate with agents and technicians to maintain and improve service quality levels
Lean Six Sigma Green Belt (preferred)
4+ years of experience in a project management and process improvement role (required)
Proven experience in data analysis and reporting systems, such as Oracle Business Intelligence (OBI) (required)
Proven decision-making, organizational and creative problem-solving skills with the ability to overcome unforeseen obstacles (required)
Ability to lead, drive projects, work independently with minimal direct supervision (required)
Business acumen, detail orientation and flexibility, with a proven ability to adapt quickly to change (required)
Excellent organizational, time management, interpersonal and analytical skills with a proven ability to multi-task, prioritize, and work efficiently in a fast-paced environment (required)
Technical savvy; proficiency using Microsoft Suite (e.g. Excel and Word) (required)
Ability to cultivate relationships and work effectively cross-functionally (required)
A keen desire to continually learn, grow, and work as an innovative and resourceful team player to complete service initiatives (required)
Strong written and verbal communication skills (required)

Project Manager ALM Service Line Resume Examples & Samples

Leading the participants to the project
The Project Manager has the authority and the obligation to review the effort of the participants to the project and to give directives related to the project execution
For this specific project, one of the main challenges will be to interface effectively with the former Mainline Division project representatives as well as with the customer
6-8 years of experience post graduate. Minimum 2 years of leadership experience
International experience is an asset
Experience with leading projects and all its aspects (eg customer requirements handling, support to manufacturing and maintenance operations, interfacing with other departments, …)
Extensive knowledge of rolling stock (vehicles) and their maintenance
Fluent in English. French mother tongue
Communicative, open person, who can influence other people. Team player. Contract and customer oriented
Analytical: can overview the situation, without getting lost in the details
Taking initiative

Self & Assisted Service Channel Project Manager Resume Examples & Samples

Manages all project sizes for banking center, frontline and operational teams. Projects vary by scope, complexity and size and may have responsibility for the project budget
Leads the exisiting ATM network technologies and emerging transformation technologies to support Comerica's physical footprint and banking center transformations
May lead projects and acts as a participant to other project teams
Provides recommendations and information to support effective decision making
Identifies the need for change and generating ideas for the process improvements
Conducts detailed numeric analysis, develop recommendations for improvements, and present results
Bachelor's degree or 4 years Banking experience
2 years experience using word processing and spreadsheet programs such as Word, Powerpoint, Visio, and Excel
2 years experience with financial/mathematical analysis

Project Manager, Asset Management Service Resume Examples & Samples

Lead the project team from various sources to deliver the contractual service deliverables to customers
Lead project team to strictly follow all HSE and administration policies at customer site
Improve service products’ competency by continous improvements and lessons learned
Bachelor’s degree required, Mater degree preferred. Majored in Instrument, Engineering, Automation, Electrical, Chemical, or Pharmaceutical
Proven record of rich analytical instrument service experience, such as Thermo Fisher, Agilent, Shimadzu, Waters, PE etc. Multi-brand service capability on GC, LC, MS, ICP etc is preferred
Strong hands on engineering experience preferred
Minimum 3 years’ experience on project leader or service manager level with people management skillset
Excellent verbal & written communication skills in both Mandarin and English
Business sense and basic finance acumen
Willing to work under great pressure, fast pace and strong competence environment
Must be very well organized, with multi-tasking, and prioritizing ability
30% - 50% travel required

Project Manager, Install & Service Resume Examples & Samples

Communication/Coordination - Responsible for communication and status reporting to project staff, customer and Tyco Integrated Security (TycoIS) management. Responsible for work plan, managing project resources, duty assignment, responsibilities, scope of authority and provides technical advice and problem resolution to all aspects of project
Fiscal - Responsible for tracking projects expenditures and installation progress through reviews of status reports prepared by project personnel and modifies schedules of plans as required. Maintains full financial accountability to project; requires ability to forecast financial trends across project, ability to understand internal TycoIS and external client cost structures and integrate, or translate to/from TycoIS accounting methodology using AIA standards
Quality - Maintain full accountability to project quality; conducting inspections of worksite, ensuring workmanship meets TycoIS installation required quality standards and expectations

Project Lead-service Catalog Manager Resume Examples & Samples

Serve as administrator and developer for the NRC ITSM tool (Remedy® Service Management System and IT Service Catalog System to include CMDB
Consult with the Chief Engineer, business process owners and constituents to develop, analyze, and implement requirements
Collaborate with members of project teams to ensure successful, technically sound projects which are completed on time and on budget
Design and implement form scripts, business rules, workflows, and otherwise configure or modify applications to meet NRC area business requirements
Track, prioritize, and implement enhancement requests and defect corrections, while leveraging formal Change Management processes
Collaborate with internal colleagues to design and implement data feeds\interfaces with other systems, including databases, monitoring tools, LDAP, etc
Coordinate and perform application upgrades in partnership with vendors and internal colleagues
Provide application testing for applications
Create and maintain system design documentation
Develop, maintain, and execute reports to ensure system operation meets performance targets
Develop and maintain procedural documents relating to the management of the platform
Provide advanced application support to internal team members
Provide training and knowledge transfer to other employees as necessary
Assist in IT process implementation and support as necessary
Providing “on call” support on a periodic basis as required
Two or more years administering and developing the Remedy platform
Experience creating, updating, and interpreting JavaScript functions and scripts
Knowledge of Remedy database hierarchies and design
Experience with detailed components of either Remedy (AR Servers, for example)
Experience creating forms and screen updates in either Remedy
Background in providing solutions for computer-related and end-user IT-issues, resolution, training and support as required
This position is not eligible for telework. The position will be based at the NRC HQ in Rockville, MD
This position requires successful completion of a NRC Public Trust security investigation resulting in clearance
Experience with ITSM toolsets (Remedy/Service Catalog/CMDB) and transition projects
Experience implementing ServiceNow and migrating from Remedy to ServiceNow
Experience with IT Service Delivery to a Federal Government Agency
Remedy Certification
Strong Written/Verbal Communication Skills and organizational skills

Project Manager, Service Resume Examples & Samples

Bachelor's degree in Environmental Science, Civil Engineering, related field, or equivalent experience
2 years’ experience in cross functional project management preferred
Demonstrated vision for change and continuous improvement
Strong focus on the customer and meeting customer needs
Basic knowledge of customer support processes (i.e., pricing, returns, delivery, etc.)
Proficient Computer skills (Microsoft Office, graphics, etc.)
Environmental and Flow Monitoring project experience is preferred

Project Manager Service Resume Examples & Samples

Planning / prioritizing & goal setting
Gets Results
Decision making and Problem Solving
Strong communicative and multicultural interaction skills
Excellent Change Management execution skills
Influence & Persuasion
Visioning

Download Project Manager Service Resume Sample as Image file