Service Engineering Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the service engineering job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

C Zboncak

Cielo

Zboncak

61815 Gudrun Point

Chicago

+1 (555) 332 2120

61815 Gudrun Point

Chicago

Phone

p +1 (555) 332 2120

Experience Experience

Chicago, IL

Manager, Service Engineering

Chicago, IL

Wolf-Bradtke

Chicago, IL

Manager, Service Engineering

Manage, mentor, motivate, and level up the talented members of the Service Engineering team
Develop, build and maintain automated regression test suites
Perform system and service testing to roll-out new related products and services
Nurture the marriage of code, infrastructure, OS, and network to help Blizzard services scale
Obsessed with continual service improvement and automation
Responsible for multi-vendor/multi-device/platform implementations with geographically dispersed partners, vendors and/or other service providers
Perform software patch loading, configuration changes, system and service testing of software/hardware updates, upgrades and roll-out new related products and services

San Francisco, CA

Senior Service Engineering Manager

San Francisco, CA

Keeling and Sons

San Francisco, CA

Senior Service Engineering Manager

Manage and grow a team of engineers and program managers for high impact and collaboration
Deliver and drive continuous improvement of the ITIL disciplines
Lead risk management and security functions including SOX and Security/Privacy compliance
Analysis and Planning – Drive meaningful analysis of network performance dashboards, provide executive updates, develop budgeting and forecasting asks, and support other team initiatives
Subject Matter Expert – Provide subject matter expertise for supplier management processes, negotiation principles, and process improvement practices. This may include developing, reviewing and negotiation of vendor contracts (hardware, software, services)
Personnel Development – Develop others directly through interactive management, provide mentoring, with active feedback and coaching to ensure continued development-in-role, support driving self-development and self-awareness activities
Service Management Application Plan of Record

present

Boston, MA

Principal Service Engineering Manager

Boston, MA

Ratke, Haag and Kemmer

present

Boston, MA

Principal Service Engineering Manager

present

Work closely with engineering groups providing feedback on pre-released software, and driving improvements into their products and services
Service Strategy (demand, financial and portfolio management including cloud optimization)
Build and operate systems to manage hardware health and capacity
Drive efforts to improve and streamline continuous deployment & build out infrastructure
Demonstrated history of working well under the pressure of multiple competing priorities
Evaluate service feature requests, assist in prioritization, and analyze them for impact to operations and delivery cost
Continual Service Improvement (Service measurement, reporting) be a key influencer in the evolution of the service engineering discipline across IT

Education Education

Bachelor’s Degree in Computer Science

Cornell University

Bachelor’s Degree in Computer Science

Skills Skills

Lead a team that obsesses about customer experience and drives cross team monitoring efforts to improve availability, reliability, and performance
Design, write and deliver software to improve the availability, scalability, latency, and efficiency of Azure Storage
Leverage PowerShell and other means to quickly automate processes to resolve issues experienced by customers
Engage directly with customers to shape demand and distribute load according to scalability targets and best practices
Strategic direction for Microsoft IT’s Identity and Access services
Drive efforts to improve and streamline continuous deployment & build out infrastructure
Organize and participate in an on-call rotation
Analyze real-time metrics and provide insights to influence demand shaping for large customers and global capacity planning/buildout efforts
10+ years of experience including
Managing multi-functional teams responsible for service delivery

Create a Resume in Minutes

15 Service Engineering resume templates

Read our complete resume writing guides

Principal Lead Service Engineering Manager Resume Examples & Samples

Collaborate across different functions within MCIO to align the overall mission and direction, which enables us to align to the eventual goal
Design and Develop plans to align next generation fulfillment strategy, which will enable us to optimize TCO and cycle time without underestimating the complexity of current business
Collaborate with Platforms, Application, Finance and Operations teams to evaluate Total Landed Costs(TLC) and the impact to the MCIO organization
Define next-generation planning to fulfillment processes and tooling to scale with Microsoft’s growth, working with software engineering teams to define and implement data architecture and automation requirements
Vision and enable automation guidelines to monitor for effectiveness and efficiency
Customer obsession, with the ability to communicate with highly technical management teams
Experience with capacity planning, operations planning, and/or launching Internet software/services and large scale distributed systems
Passion for functioning in an ambiguous and evolving engineering operations environment
Demonstrated strong performance in prior roles, with increasing levels of responsibility and independence
Strong analytical, problem-solving, negotiation and organizational skills
Proven project management, interpersonal and communication skills, with high attention to detail
Ability to interact with diverse technical and non-technical groups spanning all organizational levels
Outstanding planning and communication skills
Clear focus under pressure
Experience in statistical analysis, machine learning and data-modeling
MBA/MS degree in Computer Science, Engineering, or related technical field
7+ years of server, data center, networking or large-scale operations experience

Service Engineering Manager Resume Examples & Samples

10 years’ experience leading an engineering or service team
Experience in networking technologies including WAN technologies such as MPLS, Ethernet; Next Generation Firewall technologies such as Checkpoint, Palo Alto, Fortinet; RAS/VPN; Cisco/Aruba WiFi solutions
Experience with System Center Configuration Manager, Operations Manager (SCCM, SCOM)
Experience managing Exchange and SharePoint environments
Familiarity with Azure, AWS

Principal Service Engineering Manager Resume Examples & Samples

8-10 years of development or program management experience with demonstrated success in leading complex, cross-team software projects from planning through release
Experience leading teams > 5 people
Technical Bachelor’s degree or equivalent experience
Strong communication skills, customer focus and business acumen
Develop and maintain a metrics program that enables the team to be driven by facts and data
Implementation and ongoing management of a ‘Defense in Depth’ and ‘Assume Breach’ security program
Understanding of key security technologies (SIEM, HIDS, NIDS, Encryption at Rest and Transit)

Senior Service Engineering Manager Resume Examples & Samples

Demonstrated expertise in web services, virtualization and cloud concepts
Familiarity & Experience in many of the following
Experience identifying services appropriate for hosting on PaaS and IaaS offerings, as well as migration to internal or external SaaS providers

Principal Service Engineering Manager Resume Examples & Samples

Lead a team that obsesses about customer experience and drives cross team monitoring efforts to improve availability, reliability, and performance
Organize and participate in an on-call rotation
Design, write and deliver software to improve the availability, scalability, latency, and efficiency of Azure Storage
5+ years of software/service engineering experience
1+ years managing a software engineering team
Capable of technical deep-dives into networking, service design, operating systems and storage

Senior Manager, Service Engineering Resume Examples & Samples

Work directly with development and engineering teams to ensure end-to-end availability and performance of Blizzard’s services
Ensure that infrastructure is operational and meeting the needs of Blizzard at all times
Balance the need to “keep the lights on” with allocating time to proactive and preventative efforts
Manage, mentor, motivate, and level up the talented members of the Service Engineering team
Ensure that all services provide accurate and effective telemetry
Automate everything

Senior Service Engineering Manager Resume Examples & Samples

Manage and grow a team of engineers and program managers for high impact and collaboration
Lead the Service Management platform team in the planning, delivery, and operation of the services to enable the MSCIT organization. Deliverables include
Technical architecture and roadmaps
Service Management Application Plan of Record
Scenarios, Features, User Stories and Tasks in the context of the platform
Platform Lifecycle Management
Service health management and delivery against key SLA’s and availability metrics
Collaborate and lead initiatives driving efficiencies, increasing pace and quality, and improving customer satisfaction
Lead risk management and security functions including SOX and Security/Privacy compliance
Deliver and drive continuous improvement of the ITIL disciplines
Minimum of 10 years’ experience in software or service engineering role with 3+ years’ experience in service engineering management
Be a proven leader capable of driving a team working multiple simultaneous high-priority projects while maintaining exception customer satisfaction
Experience with Microsoft technologies including SQL and Azure
Proficiency in the design, architecture, and running of complex, large scale software solutions
Experience with risk management, enterprise security services and techniques, and compliance
BS/MS in computer science, information systems, and engineering and/or equivalent industry experience
Experience working in a 24X7 environment
Excellent written and verbal skills ability to express complex technical concepts effectively, both verbally and in writing required
Strong communicator with experience presenting technical topics in a business-oriented fashion to non-technical audiences

Principle Service Engineering Manager Resume Examples & Samples

Strong leadership skills and decision making ability in an effective management style that allows management by influence in a virtual organization in balance with direct management
Knowledge and experience in the Consumer space
Strong ethics, integrity and accountability with ability to maintain independence, autonomy and confidentiality
Demonstrated maturity to work effectively with multi-cultural and country specific circumstances and with colleagues from diverse cultural backgrounds
Bachelor’s Degree in Finance or Accounting or related field
5+ years’ experience in Finance with strong demonstration of leadership, business partnering capabilities and controls & compliance culture
Excellent functional Finance skills in Accounting, Tax, Compliance and Audit
Demonstrated experience in the design, implementation and monitoring of internal controls and compliance programs
Strong communication skills: oral, written and presentation skills, cross-group collaboration and interpersonal skills
Ability to influence, negotiate, resolve conflicts, establish credibility, trust and partnership at all levels of the organization
Ability to travel both to regional and corporate meetings as required

Engineering Specialist CRJ In-service Engineering Resume Examples & Samples

Be part of the engineering team assigned to the design of structural repair schemes and dispositions for damaged in-service aircraft, in accordance with International Civil Aviation Regulatory / Government
Agencies (TCCA, FAA, EASA, etc.) and Bombardier Aerospace requirements; having as final goal the aircraft return to service in optimum time
Provide guidance in selecting / defining the right structural repair Design method, structural configurations, materials (including metallic and composites) and hardware, in order to produce
Optimized repair schemes, while meeting tight customer’s schedules and deadlines
Provide stress substantiations (when required) of structural repairs completed on CRJ aircraft which demonstrate compliance with applicable airworthiness regulations
Review and approve stress substantiation reports (when required) to ensure accuracy and compliance with the methods and procedures of Bombardier
Review, finalize and approve as necessary the “Design” stage (and “Stress” stage when required) of the repair solutions prepared by your team, submit them for compliance review and approval (to a Transport
Canada DAD, member of Bombardier DAO) and release the final resulting engineering documents
Work to improve existing technical and procedural processes within In-Service Engineering to provide the best service to operators of CRJ aircraft
Liaise with aircraft operators in telephone conversations and meetings to provide technical expertise and explanations related to repairs
Organize, monitor and perform on-site Damage Surveys of immobilized aircraft (Occasional
International travel required)
Direct support of Bombardier Mobile Repair Team, including Design and analysis of repairs and instructions to operators regarding inspections / shoring procedures / symmetry checks required for returning the aircraft to service
You have a minimum of 15 yearswork experience in aircraft structural design, sizing, stress analysis
(static substantiation as minimum requirement)
You are willing to provide 24/7 on-call support to customers and to work shifts that cover a 7 days operation (compensated by shift premiums / bonuses)
You have a good knowledge of standard materials and processes used in aviation industry for manufacturing and repair
You are currently a structures Designated Engineer Signatory (member of an internationally recognized
DAO (or equivalent name) by FAA, EASA, TCCA), or you are eligible to become one
You are skilled in repair Design / Sizing / Stress Static analysis of aircraft structural repairs
You are able to work with no supervision in a fast paced working environment
You are familiar with the use of Flight/Operations & Maintenance Manuals and ATA 100 breakdown system for aircraft documents
You have skills with analysis tools such as Excel, Catia V4, Catia V5
You have good writing skills in English
You are fluent in both; German & English is an asset
European Community membership is an asset
You are able to be re-located permanently in Garching or Munich, Germany

Manager, Service Engineering Resume Examples & Samples

Conduct product evaluations, upgrade implementations, project tasks for value-added systems /network expansions
Designs and manages the execution of a high quality implementation plan for each project, considering numerous factors such as the technical landscape, business drivers and operations, and the schedule requirements of the multiple parties involved
Perform software patch loading, configuration changes, system and service testing of software/hardware updates, upgrades and roll-out new related products and services
Liaise and co-ordinate with system vendor(s) for the delivery, testing and timely implementation of new software, hardware and modules
Liaise and co-ordinate with internal integration teams for integration requirements, implementation and deployment
Responsible for multi-vendor/multi-device/platform implementations with geographically dispersed partners, vendors and/or other service providers
Develop and review test cases for the service based on functionality and operational requirement based on the functional specification and scope of work
Involve in technical planning, implementation and delivery for enhancement projects
Accountable and manage Change Management, Patch management and Configuration management
Perform system and service testing to roll-out new related products and services
Ability to lead troubleshooting efforts for complex network environments to identify and eliminate network or system configuration issues
Ability troubleshoot and perform root causes failure analysis for software, hardware and network faults related to the service nodes
Develop, build and maintain automated regression test suites
Ability to make Call flow , Network diagram in Visio and technical documentation skills
Have an IT or Telecommunication based degree in the area of wireless communications
Have at least 5 years working experience in the area of service delivery and operations in Telecommunication environment
Have system OS knowledge and administration hands-on experience on some of following systems

Field Service Engineering Resume Examples & Samples

Provide on-site installation, validation and commissioning of instruments
Perform hands-on on-site troubleshooting, service and repairs
Provide high level technical support to external customers at their location
Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
Developing long-term relationships with clients, through managing and interpreting their requirements
Preparation and sending tenders, proposals and quotations ( RFQ / RFP )
Negotiating tender and contract terms and conditions to meet both client and company needs
Ensuring that sales targets are met & timely recovery of payment
Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
Actively participate in the creation and execution of the strategic plan and future success of the business unit
Diploma or Bachelors Degree, preferably in equivalent technical qualifications in electronics / electrical engineering
2-5 years of experience in similar industry, experience with our competitor is preferred
Strong verbal and written communication skills, including presentation and computer skills (i.e. Power Point, Excel, Word)
Unquestionable ethics and respect for individual dignity

Field Service Engineering Specialist Resume Examples & Samples

Provide quality information and communications to customers for proper operation and/or good understanding of issues
Provide value-added feedback to Thales Avionics Inc team in terms of issues encountered, analysis results and possible improvement plan
Maintain log of aircraft supported and communicate status with other team members
Provide management, upon request, technical follow-up and reports for specific technical issues as required
Regular communications with Customer Support Manager, Thales Airline Operations Center, and Thales Engineering to ensure all parties are regularly informed of status, challenges and major accomplishments
Participate in both internal and external conference calls as required
Actively engage and promote knowledge sharing within team with a view to building internal knowledge base
Technical Degree or a minimum of two year certificate from college or technical field plus two years related experience/training
Aerospace/Airline experience is a must
Familiarity with IFE systems is highly desirable
Familiarity with Networked systems/Linux/Unix
Experience with fiber optics a plus
Must possess strong communication/documentation skills
Ability to lift small objects consistently is required

Senior Service Engineering Manager Resume Examples & Samples

Moderate to deep knowledge of Microsoft Active Directory Services (Active Directory Certificate Services, Domain Services, Federation Services, Networking Services)
Extensive troubleshooting experience
Ability to lead under a DevOps model
Strong problem resolution, judgment, communication and decision making skills
Strong ability to implement operational efficiencies through scripting, i.e. automation
Security solution engineering
Practical experience with ITIL/MOF or CISSP is a plus

Senior Service Engineers High Horsepower Service Engineering IN Resume Examples & Samples

7 Step Problem Solving Process
Six Sigma data analysis tools including Pareto and Control Charts, ANOVA, Regression Analysis, and Cause and Effect Matrices (C&E)
Failure Mode and Effects Analysis (FMEA)
Define, Measure, Analyze, Improve, Control (DMAIC)
Product Safety Hazard Analysis process
Root Cause Analysis for engine system and component failure
Design and improve electrical equipment, components, and systems
Data acquisition and analysis for Fault Tree Analysis (FTA)
Write technical reports, field service requirements, and presentations

Principal Service Engineering Manager Resume Examples & Samples

Service Strategy (demand, financial and portfolio management including cloud optimization)
Service transition (release and deployment, validation)
Service Operations (incident, problem, event management)
Continual Service Improvement (Service measurement, reporting) be a key influencer in the evolution of the service engineering discipline across IT
Actively participate in the engineering leadership team
Some travel required: 2 to 3 trips to Hyderabad annually
10+ years of experience, software engineering or service engineering
3+ years of experience with modern engineering practices, live site reviews, leading software or service engineering groups
5+ years of experience in team management

Service Engineering Manager Resume Examples & Samples

The operational context,
The terms of the Service Level Agreement (SLA),
The contractual penalties or bonuses, tracked periodically with the Customer (often on a monthly basis), when resulting from not reaching or exceeding the Service Level Agreement (SLA),
The measured financial performance,
The evolutions of the installed base,
The observations made by the Customer during periodical meetings,
The Customer satisfaction measurements
Set up an activity continuity strategy,
Provide a risk analysis,
Draw up an activity recovery plan,
Make sure that resources are available to support service continuity management
Technical Knowledge on Transportation, security
Thales Processes (Chorus) a plus
Minimum 7 years experience in Engineering Management
Minimum 5 years experience in general customer services

Controls Service Engineering Manager Resume Examples & Samples

Understanding of: electrical diagrams, control diagrams, building operations, and control circuits
Ability to independently triage and troubleshoot service and construction issues
Ability to read and interpret specifications and implementing those specifications as they apply the work environment
Development of control panel BOM’s
Development of logic diagrams in the International Automation format for complex logic devices such as Programmable Logical Controller and Distributed Control System
Preparation of cable, routing plans and schedules
Performing inspections, testing, and commission of the facility systems
Lead a team to develop new services, support existing products, test and evaluate equipment
Provide technical assistance and troubleshooting to internal customers
Coordinate project work internally within the department and externally with other departments to ensure on-time completion of projects, break/fix and upgrades within budget
Previous experience working in data centers
Schneider Electric: PowerLogic
Eaton Electric: Foreseer
Tridium Controls – Niagara AX
Siemens: Insight
Fundamental Understanding of Systems (Windows/Linux) and Networking (Cisco/Juniper) Hardware and Software
Strong theoretical background in Control Theory and the designing of controls systems
Project management, organization and problem solving skills with a drive for results and the ability to handle multiple task
Must possess ability to build productive peer and customer relationships
Must be able to lead and supervise professional service teams
Please email AWS Sourcing Recruiter, Scott Korkowski (korkowsk@amazon.com) if you have questions

Principal Service Engineering Manager Resume Examples & Samples

Provide leadership, mentoring, and coaching for a Service Engineering team
Drive a ‘DevOps’ culture within and across disciplines
Develop, attract and retain modern Service Engineering talent
Partner with Offshore Service Engineering teams
Crisis and incident communication
Rapid service restoration
Root cause determination and resolution
Drive service design and service maturity in collaboration with engineering and operations
Drive telemetry, monitoring, and alerting maturity
Lead Live Site Reviews
Lead SE project management and communication
Build a data-driven culture that uses real service data to influence IT and business priorities and decisions
Ensure solutions and infrastructure get and stay compliant
10+ years of experience in a software or service engineering role
5+ years as a people manager
Deep knowledge and hands-on experience in the design, architecture, and running of complex, large scale software solutions
Demonstrated history of working well under the pressure of multiple competing priorities
Strong leadership skills with the ability to provide vision, direction and develop a strong team of engineers in an interrupt driven, fast-paced environment
Ability to establish and maintain strong partnerships within and across teams and organizational boundaries
Excellent written and verbal communication skills. Ability to assemble, document, and present technical information to a variety of audiences including engineering, leadership and users
Demonstrated strategic thinking, quantitative and analytical skills
Demonstrated expertise in web services, virtualization, and cloud concepts
Familiarity and experience with several of the following technologies: SQL, C#/Java, REST, JSON, XML, Powershell, Windows Server, Azure
Bachelor’s Degree in Computer Science, Mathematics, or related sciences – or equivalent work experience - preferred

In Service Engineering Manager Resume Examples & Samples

Working Experience of estimating and bid support
Responsible for ensuring all Work Packages with the team meet their financial restraints
Ensuring that the required project-engineering budget is defined and maintained
General engineering knowledge/experience in support, test, production and development environments

IT Architecture Expert for HEC Service Engineering & Portfolio Management Resume Examples & Samples

Broad knowledge of SAP products and technologies
Experience in large scale IT operations
Experience in customer or partner facing roles
Superior English and German language skills
Knowledge in ITIL methodology
Experience in IT costing, sourcing and contracting

Malaysia Field Service Engineering Manager Resume Examples & Samples

Ensuring Malaysia Customer Service team achieves all KPI’s/BFT’s
Achieving or exceeding all Financial goals
Manages supervisors and/ or employees responsible for implementation of support engineering programs & processes
Ensuring compliance with all Quality Standard requirements as appropriate (ISO 9001; ISO 14001; ISO 13485)
Identifying and retaining the best talent within the team, ensuring high levels of Employee Engagement
Management of both direct employees and external contractors entrusted with delivering Agilent Service
Direct & manages resources to implement tactical business plans and programs/ projects
Develops & implements solutions to department issues
Bachelors or Master Degree or University Degree or equivalent plus at least 5 years’ experience in Customer Service Manager in a related field

Head of MVD Service Engineering Resume Examples & Samples

Contribute to Service strategy by supporting execution of corresponding plans, briefing and empowering your team, and ensuring back-end support for effective implementation
Plan, coordinate, and manage team resources, in addition to driving and tracking performance targets for the team in order to meet defined business goals
Manage service projects (resources, finance, and execution) and ensure professional execution of control upgrades and replacement projects
Implement and monitor cost center budget, including management of cost efficiency and measures aimed at streamlining processes
Achieve highest possible level of customer satisfaction with On Time Delivery by ensuring flawless execution from order intake to delivery
Maintain close dialogue with Operations team and provide professional contribution to the greatest extent possible
Maintain and improve the engineering processes and, in cooperation with Project Management, develop service products

Lead, Service Engineering Resume Examples & Samples

B.S./B.A. Computer Science or related field; or equivalent level of experience
4-6+ years progressive technology experience including at least 2 years experience providing technical leadership
Proven ability to be a thought leader during significant change
Clear understanding of services and a services mindset
Ability to design and develop service oriented systems
Ability to work within high performing teams that demonstrates excellence in a dynamic fast-paced environment with a high degree of flexibility and accountability
An understanding of ITIL and operational support strongly preferred
Proven ability to communicate effectively with leaders
Strong interpersonal skills supported by expressive oral and written communication styles
Strong technical aptitude - database platforms, operating systems, network, etc
Strong process and analytical skills
Has solid to expert experience in scripting, markup and programming languages, including Python, Powershell, JSON, AngularJS, Jenkins, etc., software engineering methodologies, software development tools
Experience of unit testing, code management tools and design tools
Good collaborative problem-solving capabilities
Requires working knowledge of business application and software code base

Engineer Service Engineering Resume Examples & Samples

Provide technical support for base maintenance aircraft to ensure timely return to service. This includes designing and developing technical data for aircraft repairs and modifications. Includes performing technical engineering substantiations through complex engineering analysis by hand and computer software programs. Author and continually evaluate/improve UAL engineering processes and procedures
Develop substantiating data for aircraft and equipment design / repairs through knowledge of aircraft operational characteristics, materials and processes
Responsible for the investigation, root cause analysis (and development of a solutions) for chronic aircraft issues
Coordinates extensively with other United operational groups to ensure airworthiness, safety, regulatory compliance, warranty liaison, operational reliability and efficiency
Interfaces with industry, regulatory and/or governmental agencies to establish policies and procedures as required
Position requires shift and weekend work
Bachelors' degree in Engineering
Knowledge of aircraft structures for Boeing/Airbus
Teamwork, good communication and analytical skills
Recent line engineering experience on aircraft including 737, 757, 767, 787 and 777 or Airbus is required
Shift and weekend work
Significant travel
Senior Engineer (level 5) requires a minimum of 2-4 years at an engineer level or similar role elsewhere in the industry
Principal Engineer (level 4) requires a minimum of 3-5 years at a senior engineer level or similar role elsewhere in the industry

Senior Service Engineering Manager Resume Examples & Samples

Deliver enterprise class communications for service incidents
Work with partner teams to develop improvements on how we communicate to our customers along with improving the tools used by the ICC to deliver those communications
Contribute to significantly improving the customer experience and quality of service of O365 best-in-world
Support field and customers during critical service events
Bachelor’s degree in information systems and/or communications -or- 5+ years proven work experience in a Service Engineer position, or equivalent industry experience
Excellent communications skills - both verbal and written
Ability to use data to drive improvements in our overall communications capabilities
Strong cross-group collaboration skills
Familiarity with data security and privacy concepts
Knowledge of systems management technologies and their application to running cloud-scale services
5+ years of experience in systems or service or software development or engineering

Senior Engineer, Service Engineering Resume Examples & Samples

Understand and disseminate a broad range of technical issues (networking / IT, electrical, mechanical, software)
Utilize standard problem-solving methodology to determine root cause and effective solutions to problems
Use project management techniques (develop plans and schedules, identify and mitigate project risks)
Define service-related efforts in terms of requirements
Embrace process improvement and standard work efforts

Principal Service Engineering Manager Resume Examples & Samples

Managing multi-functional teams responsible for service delivery
Strategic direction for Microsoft IT’s Identity and Access services
Lead direction, discussions, and decisions on end to end lifecycle management products and services
Provide technical leadership to a cross functional operations team
Initiate and provide on-going technical leadership for projects within the team and department-wide as appropriate
Work closely with engineering groups providing feedback on pre-released software, and driving improvements into their products and services
Evaluate service feature requests, assist in prioritization, and analyze them for impact to operations and delivery cost
Provide recommendations and guide engineering and operations counterparts through technology adaptation stages of engineering and pilot deployment including but not limited to
Minimum 10 years’ experience and proven track record in the IT industry with solid experience in Security, systems engineering design and operational support roles interfacing with customers
5+ years experience deploying IT, Security or related solutions
5+ years people management experience
3+ years experience with Microsoft products, software lifecycle methodology or identity products
BS/BA in Computer Science or equivalent work experience
Practical experience with ITIL/MOF

Senior Service Engineering Manager Resume Examples & Samples

Customer engagement – You and the team will collect business requirements and navigate technical challenges to drive real solutions for internal customers
Strategic contributor and leader – Participate in and lead strategy sessions, analyze engineering solutions, identify and revise process definitions, provide project management leadership and support, evangelize DevOps practices and Agile framework, identify and apply industry benchmarking where applicable, and identify opportunities to leverage technology advancements within the networking space
Analysis and Planning – Drive meaningful analysis of network performance dashboards, provide executive updates, develop budgeting and forecasting asks, and support other team initiatives
Subject Matter Expert – Provide subject matter expertise for supplier management processes, negotiation principles, and process improvement practices. This may include developing, reviewing and negotiation of vendor contracts (hardware, software, services)
Personnel Development – Develop others directly through interactive management, provide mentoring, with active feedback and coaching to ensure continued development-in-role, support driving self-development and self-awareness activities
8+ years of experience in the Information Technology field
2+ years of experience working in the DevOps delivery model

Service Engineering Resume Examples & Samples

Work with Development to integrate test content in the existing test suites according to best practices
Work with Development to execute test content on recurring basis, triage problems and use tools to discover and driver solutions across service teams
Work with Development, Quality, and PM to understand operations requirements and drive solutions to their critical work items
Work with Development to drive operational centric changes to the way our products are developed and operate by making recommendations on capacity requirements, based on service KPIs, evolving customer usage scenarios, and proposed new feature releases to enable the team to create a viable cost model
Identify and drive improvements within the existing Engineering System, with a focus around more efficient use of existing resources
Work with various managers, Operations Staff, and finance controllers to help create a budget projection, in both the lab hardware and vendor spend categories
Work closely with customers of the Engineering System. Understand the work they do in order to provide a high level of support
Identify, evangelize, and deploy new technologies or automation that improves the operations within the supported Engineering System
Drive and ensure issues are responded to and resolved within a standard SLA
Create issue metrics showing number and type of issues, issue life-cycle and mean-time to resolution
Promote the use of central core services and facilitate partner owned systems transition to the core services offerings
Communicate progress/status reports to senior management
10+ years’ experience as a Engineer directly supporting Development and Quality in a product team environment
Must have experience working directly with Development on the design and architecture of services and applications used by the Engineering System
Must have experience in directing and managing contractors
Must have experience in testing devices connected PC
Must have experiences gained from involvement in four or more product cycles, end-to-end
Must have experience with software and hardware procurement processes (business case development, purchasing, acquisition, implementation, and tracking)
Must have experience with HLK\HCK content integration and testing
Passionate about continuous improvement in process and services that will have an immediate impact on partners
Proven Cross-group collaboration skills required
Working knowledge of Windows Server 2008 and Windows Server 2012 required
MS Product Testing experience using WTT and/or WTT Mobile
Virtual Computing (Virtual Server & Hyper - V) knowledge a plus

Principal Service Engineering Manager Resume Examples & Samples

Lead a sales and marketing IT service engineering shared services team as we transition into a modern engineering organization (agile, DevOps, VSO, CI/CD, Cloud computing etc)
Deliver telemetry, efficient Azure capability, data services, automation and other shared opportunities
Devise infrastructure compliance processes and help uphold
Collaborate continuously with Program Managers, Software Engineering and our business users in order to ensure the reliability, availability and performance of our services including internal services and external integrations
Operate and deliver within a SaaS -oriented environment
Motivate a global team for peak performance
Apply full understanding of the business, the customer, and the solutions that a business offers to effectively design, develop, and implement operational capabilities, tools and processes that enable highly available, scalable & reliable customer experiences
Engineering degree with 10+ years or equivalent work experience
3+ years ITIL experience
3+ years Azure experience

Field Service Engineering Manager Resume Examples & Samples

Manage the activities of the field service managers
Develop action plans and formulate strategy to improve overall field service support to both dealers and customers. Include new product series dealer training, service administration development and technician certification
Monitor dealer warranty claim performance. Manage warranty policy adjustments
Field problem discovery and definition in close team work environment between Field Service Engineering, Resident Service Engineering, Product Engineering and Plant Quality groups
Field Service Engineering interface with significant customers in support of the retail and National Account sales groups covering East/Central/West Regions and Canada
BS in Engineering preferred or related field, plus 5-7 years experience
Without degree, 10+ years of experience in related field
Electrical, hydraulic, engine motor, transmission and control systems knowledge gained through technical training and product experience
Knowledge of product design principles
General manufacturing process knowledge
Problem definition and root cause analysis skills
Engineering records and warranty systems
Facilitation and negotiation skills
Communications literacy: oral, written, P.C

Service Engineering Intern Resume Examples & Samples

During our 18-months Global Graduate Program you work on three different assignments that are systematically interlinked to each other, one of them could be abroad in Germany, China, India or Brazil
During your assignments you get to know one group division (Voith Digital Solutions) in detail and develop an understanding of how this business fits within the entire Voith group
The assignment will likely include Engineering and Field Service activities for industrial assets, vessels or in powerhouses where Voith mechanical equipment is installed and controlled by Voith control systems
You are mentored by a professional who acts as a partner and tutor for you, takes care of your development and supports you in your professional career within Voith
All components on-the-job are accompanied by various development activities off-the-job including group training and individually agreed development trainings to help you develop your expertise and skills
Your first assignment will be in York, Group Division Voith Digital Solutions
You have an excellent master’s degree in electrical or software engineering with a specialization in application or design engineering. Knowledge in mechanical and electro-hydraulic control systems is preferred
You are ambitious, globally mobile, and bring along entrepreneurial drive and thinking
You have already gained professional experience in through internships during your studies and/or an employment of up to 18 months after graduation
You are fluent in English and have some basic language skills in German or Spanish

Manager, Field Service Engineering Resume Examples & Samples

Manage a team of highly skilled Customer Service Engineers who will be supporting on-site engineering services activity for HF networks
Act as the main focal point for resolving issues relating to equipment failures, testing and upgrading of equipment, and product delivery to the end customer
Primary liaison between USG customers, sub-contractors, Rockwell Collins Program Management and Engineering for Rockwell Collins Engineering Services
Coordinate training and development of Customer Service Engineers with Rockwell Collins Engineering and Quality
Responsibilities for workforce planning and organizational development initiatives including Talent Management, Performance Management, Change Management, and Training
Working with the customer to inform them of preventative maintenance and calibration of equipment and systems
Identify and resolve equipment malfunctions, working with manufacturers and field representatives as necessary for procurement and shipment of replacement parts
Interface with engineering and program managers to ensure that customer solutions are correct
Analysis - Seeks support and input from key team members before the start of an in-depth analysis of a problem
Cooperation - Fosters teamwork across the company, always acting with the best interests of the company in mind
Coordinating - Exerts consistent effort to ensure that all necessary information is supported internally and externally
Customer Service Orientation - Provides superior customer experiences, while building long-term relationships and demonstrating a passion towards customer commitments
Dependability - Exerts consistent effort to provide quality results that are focused on the bottom-line
Judgment - Able to make quick and well-informed decisions, even under high pressure situations
Product Knowledge/Features/Benefits - Describes the strengths of company products in relation to the products offered by various competitors
Relationships - Displays sensitivity and awareness of how his/her actions affect customers and coworkers
Bachelor's degree in appropriate discipline or in the absence of a degree six years of related experience; and
Must have the ability to obtain a U.S. Government security clearance (Requires US Citizenship)
Ability to pass Homeland Security Background Investigation
Five or more years’ experience in working with electronic and electrical installations
Organizational, Intermediate, or Depot level experience on ground radios, avionics, or other equipment
Experience necessary in ground HF radios
Experience with Airborne HF products, Mobile HF products, Rockwell Collins RT-2200 and/or Rockwell Collins HF-9000 airborne radio preferred

Engineer Structures, In-service Engineering Resume Examples & Samples

Complete design and stress analysis of structural repair schemes for damaged in-service aircraft in accordance with Regulatory Body (TC, FAA, JAA etc.) and Bombardier Aerospace requirements
Select structural configurations and materials (including both metallic and composite) that combine to produce economic repair schemes, while at the same time taking into account the effects of static, fatigue, fail safe requirements and damage tolerance
Work effectively in partnership with members of the Customer Response Centre to provide coordinated responses to operator queries
Design and develop In-Service modifications based on Operators requests and recurring fleet issues
Be responsible for the development and/or revision of Structural Repair Manuals
Perform on-site damage surveys of immobilized aircraft (International travel may be required) and make recommendations regarding airworthiness of damaged aircraft and requirements for temporary repairs
You hold a Bachelor’s Degree in Engineering with a preferred 5 years experience in the design and/or stress analysis of aircraft structure
You have have excellent oral and written communication skills
You possess a solid background in aircraft stress analysis and structural design. (Experience with CATIA V4/V5 for drafting, solid modeling and FEM analysis would be an asset
You are a team player with initiative, a strong sense of responsibility and good judgment
Shift work may be required to ensure 24/7 support of operators around the world
Ability to travel (including internationally) on short notice is required