Services Analyst Resume Samples

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M Aufderhar

Maximillia

Aufderhar

142 Raymond Drives

Phoenix

+1 (555) 698 8628

142 Raymond Drives

Phoenix

Phone

p +1 (555) 698 8628

Experience Experience

Phoenix, AZ

Business Services Analyst

Phoenix, AZ

Gerhold-Bednar

Phoenix, AZ

Business Services Analyst

Assist with vendor management training
Work with account manager to complete RFQ overview
Working knowledge of financial analysis techniques
Work collaboratively with business owners to insure best practices are maintained
Create and maintain system standards as assigned
Support Service Now Modules and their work flow
Demonstrate commitment to teamwork and a positive attitude

Houston, TX

Investor Services Analyst

Houston, TX

Monahan, Senger and Marks

Houston, TX

Investor Services Analyst

Processing of capital transactions from inception of the trade to issuing of contract notes
Working knowledge of a programming language (VBA, SQL, Matlab, etc.) is a plus
Ensure the team operates effectively within the TA and Fund Operations structure, building strong working relationships
Have a working knowledge of MS Office
Resolve ad-hoc issues, including queries related to third party valuation, procedures and processes
Self-motivated, self-starting professional
Build trusted working relationships with the TA clients serviced within the team, which includes active participation in client meetings

present

Los Angeles, CA

Professional Services Analyst

Los Angeles, CA

Hirthe-Monahan

present

Los Angeles, CA

Professional Services Analyst

present

Provide quality assurance support when providing features to clients
Provide management with regular status and progress updates
Provide onsite customer assistance in critical customer situations
Work across functional areas (support, development, marketing, field, etc.) within the company
Define and manage the customer acceptance testing activity
Maintain a high level of expertise on Xerox and industry standard solutions, 3rd party application software offerings, client operating system / application software and network environments
Work with client teams in resolving technical/system related inquiries

Education Education

Bachelor’s Degree in Accounting

California State University, Los Angeles

Bachelor’s Degree in Accounting

Skills Skills

2 years of experience and basic working knowledge of OBIEE 11g or 12c CSS and HTML
1 year of experience and basic working knowledge of CSS and HTML
Strong work ethic, attention to detail and a history of meeting tight deadlines
Strong analytical skills; hands-on experience with large amounts of data with ability to use Data Analysis tools like MS Excel or MiniTab
Task-oriented drive to investigate and dissect information with a strong focus on quality
Strong sense of integrity and accountability
Strong written and verbal communication skills
Ability to create sound analysis to be used to tactically drive larger organizational initiatives
Strong work ethic and a history of meeting tight deadlines
Able to work cross-functionally and interact effectively with all levels of the organization

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15 Services Analyst resume templates

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Global Trade Services Analyst Resume Examples & Samples

Liaising with Brokers, Custodians and internal departments pre and post settlement to reduce the risk of exposure to Franklin Templeton Investments
Pre-match of all security trades on eligible markets
Resolution of pre and post settlement date security fails within global specified timelines
Resolution of FX fails within documented timeframes
Enhancing Straight Through Processing for all functions performed, e.g. participation in projects, offering suggestions to enhance processes and to increase STP rates
Highlighting issues and reporting root cause and trends back to management
Bachelor’s degree in business related major or equivalent experience
Graduate level courses in accounting, finance or management are viewed favorably
Strong attention to detail and quality
Demonstrated ability to follow through
Strong operational, service, and business insight (Franklin Templeton company knowledge preferred)
Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook and Access)

Position Services Analyst Resume Examples & Samples

Ability to multitask and take ownership of complex issues
To be able to work effectively as part of a team
Good analytical and mathematical skills
Knowledgeable of Microsoft Office - Excel, Word
Knowledge of DTCC, Swift

Custody Asset Services Analyst Resume Examples & Samples

Independent decision making abilities while engaging Line Manager at all times
Effectively manage staffs /responsibilities and escalate where appropriate
Indentify high risk functions ensuring strong controls are in place to mitigate risks
Must ensure all regulatory requirements are understood and met
Computer literacy, knowledge of Excel and Word, detailed oriented, good problem solver, should have good communication skills
Must have strong overall knowledge of Domestic markets, with emphasis on Equity and Fixed Income Tax and Corporate Actions
Must be proficient in Broadridge BPS, IMPACT, DTCC, Euroclear/Euclid, and SWIFT
Minimum of 5 years experience in Asset Services/Tax

Asset Services Analyst Resume Examples & Samples

Must interpret corporate action notices and determine HSBC response
Independent decision making abilities while engaging Management at all times
Computer literacy, knowledge of Excel and Word, detailed oriented, good problem solver, should have good communication skills and
Must have strong overall knowledge of Domestic and International markets, with emphasis on Equity Corporate Actions
Must be proficient in Broadridge BPS, DTCC, Euroclear Euclid, and BONY systems
Must be able to communicate with traders on a professional level. Organize and produce MIS reports to management
Minimum of 5 years experience in Asset Services

Transction Services Analyst Resume Examples & Samples

Perform day-to-day operational tasks in trade finance transactional processing or handle cash management processing
Ensure compliance with guidelines and policies governing trade finance / cash management operations
Provide technical support to Relationship Managers of various business units

Position Services Analyst Resume Examples & Samples

Retrieve from either DTCs corporate action projection utility (Reorg Inquiry for Participants System / RIPS function) or through our SWIFT interface for our custodian NA Custodian network (i.e.: RBC in Canada, Citibank in Mexico), all the anticipated mandatory corporate actions that are pending allocation for each day
Retrieve, review and analyze the terms of the event and impact to our Client’s positions
Review and analyze the Firm’s stock record for each impacted issue (cusp driven). Reconcile any differences (breaks) and initiate any required consolidations to ensure a seamless payment process (i.e.: recall bank loans)
Create, maintain and record-keep for the event in accordance with the Departments procedures; inclusive of, but not limited to, folder creation, processing authorizations, gathering of required supporting documentation, checklist maintenance, tax documentation (if applicable) and communications (internal and external)
Monitor, throughout the day, DTC's payment utility to verify receipt of our client’s allocation resulting from the event
Initiate, upon receipt of the pmt, a notification (via the Notification & Response System) to all impacted accounts outlining the terms of the event and the timing of the payment for that day. In addition, the processor will initiate, within the appropriate internal corporate action payment system, the payment to all impacted accounts on the Firm’s books and records
Facilitate the mandatory event with the Firm’s contra-parties for all open transactions; inclusive of, but not limited to Broker to Broker Fails, Open Loans or Borrows, and Open Institutional Client trades
Reconcile the Firm’s corporate action processing accounts to ensure all positions and balances are cleared or properly detailed for management review, inclusive of all internal processing account, custodian related sub-accounts, and omnibus clearing accounts
Knowledge of securities industry related to job responsibilities, department and division
Solid products concepts relating to financial services industry, including financial instruments, financial management, and cash and capital principles
Detail-oriented, maintains accurate and complete records
Learns quickly and displays adaptability
Shows initiative, is self-motivated and also works well with a team
Proficient written and verbal communications skills

CDD Services Analyst Resume Examples & Samples

Specifically, this role is involved in reviewing customer information and business documentation to assist in the creation and maintenance of KYC profiles for Commercial Banking customers
The role is further defined by specific lines of business within commercial banking, such as large corporates, middle market enterprises and business banking, as well as by geographic region
The position requires a thorough understanding of HNAH’s AML/BSA policy as well as their application through CMB’s LOB procedures
Minimum of two years proven and progressive accounting, finance, or compliance experience or equivalent
Minimum of an Associate’s degree in business, finance, accounting, related field or equivalent experience; Bachelor’s degree preferred
Proficiency with personal computers and pertinent software packages

Cleared Margin Services Analyst Resume Examples & Samples

Core collateral management tasks, including margin calls, collateral booking, reconciliations, interest processing, payment processing
Support a high quality dispute resolution process, Investigation and reconciliation of client portfolios aligning exposures
Relationship management – daily engagement with key client’s managing the onboarding process and managing client expectations
Collaboration – interface with other divisions and departments in implementing standards and processes to support effective management of counterparty exposure
Management of daily controls and breaks covering system to system reconciliation
This is a high performing risk-focused unit which operates with an ethos of innovation, continual improvement and process development
Control focus
IB operations experience a plus
Internal and external client relationship management

Transacton Services Analyst Resume Examples & Samples

Team player with trade background
Good verbal and written in English and Chinese
Able to work under pressure and work on long/flexible hours/public holidays
Good interpersonal skills, with positive attitude
Meticulous and polite when dealing with internal/external customers and all levels of staff

Business Services Analyst Resume Examples & Samples

Resourceful and must be flexible and a team player
Strong data analytics
Ability to identify issues and seek resources/information to resolve
Ability to perform in a fast paced environment and interact with all levels of management
Excellent organizational skills; detail oriented
Strong time management skills; ability to handle multiple concurrent assignments, with a high degree of accuracy, and meet deadlines
Relevant vendor relationship management experience desirable
Must have experience in program management, customer service or served in a data analyst role

Senior Directory Services Analyst Resume Examples & Samples

Designs, develops, modifies, adapts, and implements short - long terms solutions to IT needs through new and existing applications, system architecture, network systems and application infrastructure
Reviews system requirements and business processes, codes, tests, debugs
May implements software solutions as necessary
Evaluates new IT developments and evolving business requirements and makes recommendations for continuous improvement in operations
Act as a subject matter expert for GE Capital’s Directory Services products and services (Active Directory, Site minder, LDAP)
Lead delivery of, and act as SME for, authentication initiatives across the Capital businesses
Bachelor’s degree with IT experience within the IAM (Identity Access Management) authentication field
Experience with Active Directory, LDAP and Web Authentication technologies
Working knowledge of current technologies
Possesses project management skills and presentations skills

Digital Services Analyst Resume Examples & Samples

3+ years of experience with commercial consulting
Experience with serving telecommunications, high tech, financial services, and retail and consumer products industry clients in a consulting capacity and on engagements with Fortune 250 clients in call center optimization initiatives and client relationship management (CRM) transformation
Experience with designing solutions and implementation transformations that leverage the basic modules and features of modern CRM tools and with digital communication, including secure e-mail, chat, and document management, product offerings, their application or use, and vendors
Experience in working with business and technology teams in the solution design and organizational readiness throughout the implementation of new client service delivery processes, tools, and systems
Experience with the quantitative approach to problem solving and recommendation development and with proactive independent research to identify related industry insights, best practices, and applicable recommendation areas
Experience with supporting client business senior managers and executives in specific engagement interviews, workshops, and deliverable presentations
Ability to define and deliver key components of a channel-specific customer service strategy, including analysis, recommendation, and implementation roadmaps and to logically decompose a problem, think through a technical approach, and attack the problem in a systematic way
Ability to engage and collaborate with peers, leadership, and cross-functional teams
Experience with PWC, Deloitte, Accenture, or IBM preferred
Experience with conducting assessments to inform customer service or digital service offering business development initiatives at competitor or other consulting firms
Experience with international client engagements and delivery outside the US
BA or BS degree in Sciences, Engineering, Economics, Statistics, or Mathematics

Business Services Analyst Resume Examples & Samples

Minimum 3 years experience working in a loan servicing/operations environment required
Bachelors degree preferred
Strong knowledge in MS Word, Excel and MS Access
Working knowledge of financial analysis techniques
LI-BS1

Custody Asset Services Analyst Resume Examples & Samples

Candidate must be detail-oriented, well organized, good problem solver, should have good communication skills and a keen sense of urgency regarding the work he/she is performing
Must have strong overall knowledge of Domestic markets, with emphasis on Equity and Fixed Income Corporate Actions
Knowledge of Broadridge’s BPS/IMPACT, DTCC, and SWIFT platforms
Must have 3-5 years processing Domestic voluntary offers including tenders, exchange offers, merger elections, rights and warrants subscriptions, consents and conversions
Potential candidate should be competent in the use of DTC functions like RIPS, SDAR, PSOP, PTOP, ATOP, RCNV, EDS, DIVA and familiar with protects and how they are used

Global Loans Services Analyst Resume Examples & Samples

Create taps accounts for customers in Darwin and Loan IQ and maintain system integrity
Forecast and secure Anti-Money Laundering documentation to ensure customer validations
Interpret Deal structure and relevant terms and conditions of credit agreements and review other pertinent loan documentation in order to prepare new or amended bank loan transactions for settlement
Review A2 Data cleansing reports and ensure consistency and integrity of data
Monitor error messages for Revolver tax rules engine. Ensure appropriate tax documentation is secured and linked correctly in the Global Documentation System
Facilitate Grace period tax withholding reversals and validate integrity of withholdings
Process audit confirmations received from external auditors
Ad hoc project work and metrics reporting
Assist with annual external audit reviews
Process approvals for business related work in progress items in Loan IQ
1-2+ years loan experience and/or managerial experience; confident professional, articulate, self-motivated, problem solver, analytical, people person, ability to multi-task and manage deadlines, organized, detail oriented

Worplace Services Analyst / Specialist Resume Examples & Samples

Managing Microsoft Windows Server platform
Managing Microsoft Exchange Server, Microsoft Office SharePoint Server, Microsoft Lync Server, Blackberry Enterprise Server
Managing on system’s monitoring tools. E.g. HP OpenView Management Software
Technical Hands-on mentality to perform Level 1 support without direct supervision
Deliver daily, weekly and monthly reports on request
Work through technical issues reported into Incident Management system by end-customers and 3rd party vendors
Manage and respond to trouble tickets reported into Incident Management system and escalate issues to TS and DTS Support
Technical support to end-customers providing resolution and phone support assistance
Administrating Microsoft Windows Server platform
Administrating Microsoft Exchange Server, Microsoft Office SharePoint Server, Microsoft Lync Server, Blackberry Enterprise Server, Email Antivirus and Anti-Spam Filtering
Technical Hands-on mentality to perform TS support without direct supervision
Manage and respond to trouble tickets reported into Incident Management system and escalate issues to Level 3 Support
Provide guidance and assistance to CC Support
Primarily for supporting Microsoft Exchange Server, Microsoft Office SharePoint Server, Microsoft Lync Server, Blackberry Enterprise Server, but not limited to these
An experienced operations support engineer with advanced technical operations and support skills in Microsoft Exchange Server, Microsoft Office SharePoint Server, Microsoft Lync Server, Blackberry Enterprise Server
Participates as a member of an Information Technology (IT) Tier 3 Support technical team or teams
May lead a small team of support engineers or application
Independently implements end user or enterprise infrastructure / application or services of moderate to high complexity depending on candidate
Applies technical knowledge to support operate and administer software platforms and user groups of moderate to high complexity
Independently resolves some highly complex technical issues within a given technical area
Partners with members of a given team or other IT teams as appropriate
May act as an Incident Life Cycle coordinator or service delivery lead to provide resolution for complex issues
Identifies potential escalations and proactively alerts management, leads escalation through L4
Proactively searches for issues and provides solutions to prevent problems from occurring in area of responsibility including patch management
Independently reviews, implements and verifies highly complex and high risk changes and solutions
Mentors other team members
Ensures configuration management database entries are complete and accurate
Provides time / resource estimates for assigned tasks.May provide time / resource estimates for assigned projects

Senior CDD Services Analyst Resume Examples & Samples

Specifically, this role is involved in reviewing customer information and business documentation to assist in the creation and maintenance of KYC profiles for Commercial Banking customers. In addition, this role is responsible to support other CDD Analysts through mentoring and coaching to help achieve approval of customer reviews
The role is further defined by specific lines of business within Commercial Banking, such as large corporates, middle market enterprises and business banking, as well as by geographic region
Minimum of three years proven and progressive accounting, finance, or compliance experience or equivalent
Minimum of an Associate’s degree in business, finance, accounting, legal related field or equivalent experience; Bachelors degree preferred
Proven interpersonal, organizational, communications, analytical and project management skills

Appraisal Services Analyst Resume Examples & Samples

Assisting in engaging/ordering appraisals for US and European transactions (Asset Backed, Corporate, CMBS, Syndication, etc.) were an appraisal is required
Assisting in reviewing appraisals that were ordered by warehouse lenders and table lenders for appropriateness and working with Front Office and/or the appraiser to resolve any concerns
Preparing written review reports that conform with CS’s policies
Providing support to senior appraisal services staff members
Participating in or completing ad-hoc projects, reports, etc
Exceptional time management and prioritization skills
Self-motivated / self-starting
Strong negotiation and inter-personal skills, especially influencing and personal impact

Installation Infrastructure & Services Analyst Resume Examples & Samples

Experience with Microsoft Access, Excel, Macros, and SPS
Experience with SharePoint, Word, and PowerPoint
BA or BS degree in Statistics, Finance, or Mathematics

Authentication Services Analyst Resume Examples & Samples

Years of Related Experience: 2-3
ITIL / CISSP certification (or willing to get certified)
Authentication product like : CA Siteminder, Ping, LDAP – KDC, Weblogic, Websphere
Ability to understand SOAP calls
Strong understanding of enterprise network (Load Balancing, Firewall, Proxy)
Ability to read and analyse logs on UNIX, Linux systems
Experience with supporting one time password technology using Voice, SMS, Biometrics
Attention to detail – ability to interpret and implement standards
Team player with ability to work under pressure
Team player with the ability to work effectively with minimal supervision
Ability to work as part of a team with remote colleagues in other countries

Asset Services Analyst Resume Examples & Samples

Asset Services client support in a custody environment, all components of Asset Servicing processing and reconciliation
Requires extensive market knowledge of US corporate action event types (Income processing and corporate actions), including voluntary events such as tenders, merger elections, conversions, rights and warrants subscriptions and tenders and consents
Knowledge of ISO Swift messaging
Act as liaison with internal/external business partners
Products include US Equities and Fixed Income securities

Control Services Analyst Resume Examples & Samples

Responsible for implementing and delivering Non Standard Settlement Instruction and manual SOX testing for EMEA
Front to back testing, analysis across multiple departments, and communication to senior management to ensure that the policy is adhered to
Production of the daily Private Banking Free Cash reporting. The process calculates Free Cash on the Balance sheet that is registered to the accounts of Prime Brokerage clients. This cash must be locked up overnight in line with client money regulation
Provide EMEA coordination for Credit / Operational Alerts
Collation of operations exposure for a given counterparty following alert from Credit Risk Management
Provide semi-annual maintenance and governance of EMEA internal and external signatory lists to agent banks
Provide ad-hoc EMEA control services support for regional operations head and senior operations functional heads
Responsibility for EMEA Audit reviews and post close adjustments
Supervisory oversight and governance of operations owned entries for both IB and PB. Monthly communication to senior management to ensure remediation and transparency on key issues
Providing monthly GLAO (General Ledger Account Ownership) oversight and MI for operations. Responsibility for EMEA Account ownership post close reviews, adjustments and representing operations senior management in FA steering committee
Responsibility for EMEA incident reviews and analysis
Represent and participate on Global conference calls and regional senior management meetings
Proactive and aggressive to meet deadlines and deliveries
Process re-engineer
Document procedures for control services processes
Senior management interaction, presentations, email and face to face discussions
Proficient understanding of the risk and control framework with an operations environment
Knowledge of operations processes and products including processes and activities in operations to support all control services activities
Experience of overseeing offshore / junior team members
Excellent Stakeholder Management experience
Proficient analytical skills & ability to synthesize information

Global Loans Services Analyst Shared Services & Banking Operatio Resume Examples & Samples

Ensure accurate and efficient closing process for Secondary Par business
Liaising with Sales and trading desk to handle execution of trade documents, and closing of trades with focus on balance sheet and trading economics
Work with Sales/Trading, Controllers, GCM and other internal teams on issues with P&L; etc
Preparation and monitoring of metrics pertaining to Par Loan settlement Periodic updates of policies and procedures

Territory Services Analyst Resume Examples & Samples

60 % Operations/Demand Management
Ensure the delivery of the committed support SLA/KPI’s to the SPE country/ territory businesses
Must have previous experience providing IT Services to TV Production Companies
Typically a minimum of 3 years employment in the IT industry working in a complex global infrastructure environment
Typically a minimum of 2 years’ experience with data center/server room management and operations
Typically a minimum of 1 years working experience with server virtualization, server configuration and server management
Typically a minimum of 2 years’ experience with Microsoft suit of products like Server, OS, Office, Outlook, Office communicator, etc is required
Bachelor degree or equivalent experience preferred
Strong 1st/2nd line support skills
Excellent technical problem solving abilities
Strong interpersonal skills are required. Ability to work effectively with team members, clients and other areas of the IT environment
Good written and oral communications
Excellent working knowledge on Microsoft Windows Operating Systems (both servers and desktops), Office Suite and Outlook
Proficient hardware troubleshooting skills
Basic understanding on information security protection systems like McAfee Antivirus and HIPS, firewall, etc
Good knowledge with ITIL processes will be an advantage, preferably with ITIL certification
Knowledge on mobile devices and mobile operating systems, eg iOS, Android, Windows Phone 7/8
Ability to understand users’ IT problems/requests and provide solid resolutions/solutions within SPE systems framework and standards
Handle multiple tasks and be flexible in a fast paced environment
Deliver on time, commitment, and quality
Managing and operating complex data centers/server rooms

Treasury Management Services Analyst Resume Examples & Samples

Inputs pricing and volume data into the CamPlus and Weiland Account Analysis systems to ensure accurate and timely pricing activities for business analyzed and choice accounts. Exercises judgment to ensure that requested pricing adjustments have received proper approval. Acts independently and follows up with Sales Staff, Account Executives and Customer Delivery teams to ensure all data needed for pricing changes is documented. This requires an understanding of the bank’s pricing differences by product type and market. This data is used for the billing of Commercial, Business, Corporate and Choice (small business) accounts
Researches and analyzes customer account analysis information for Treasury Management colleagues. Independently reviews maintenance updates, billing changes and Account Analysis statements for accuracy and timeliness of changes. Provides supporting documentation as requested to ensure history of pricing and billing changes is documented. Responds to inquiries over the telephone or in writing. Exercises independent judgment by recognizing and recommending pricing opportunities to Treasury Management staff
Creates account information and performs maintenance transactions on the Core Bank system for multiple types of sweep accounts. Receives and reviews for completeness and accuracy the original sweep account agreements, follow-up with regional staff when there are issues, and ensures that sweep validation is completed. Completes all tasks within required Service Level Agreements to ensure maximum investment opportunity for customer
Completes Audit tasks as required to ensure compliance with Audit, BSA / AML and Risk and Compliance activities. This includes completion of ACH Risk Limit Change review, providing monthly documentation of Weiland maintenance changes and processing Audit Confirmations within established procedures
Provides operational support for the Correspondent Banking network by coordinating research requests with Analyst II. Responds to request for information from internal staff that supports these customers. Independently researches and resolves Correspondent Bank issues by researching access databases, Checkview system and Item Processing reports that provide transaction detail. Provide accurate, timely and professional feedback. Communicates directly with the external customer
Participates in special projects related to pricing and volume analysis where analytical review is needed to draw logical conclusions. Provide accurate, timely and detailed reporting using access, excel, Informent or other tool needed to present data in a logical format
Remits and report on individual customer accounts where interest is paid to multiple States (IOLTA/IBRETA)

Managed Services Analyst Resume Examples & Samples

Act a subject matter expert on CyberSource risk management products, providing informal support to other team members in dealing with questions and issues
Analyse transaction data with a view to optimizing risk management strategies for clients
Maintain knowledge of industry best practice and emerging trends and technologies within payment risk management
Role is key to executing CyberSource’s business strategy in Latin America, ensuring that ecommerce merchants can transact confidently using CyberSource services
5+ years overall experience, with a minimum of 2 years working within a Fluent in Spanish and English (Portuguese is a plus) Strong communication skills, with the ability to write clear and concise reports in both English and Portuguese, and the skills to communicate complex concepts and results to customers via phone and email

Global Trade Services Analyst Resume Examples & Samples

Monitoring fund’s portfolio, processing security and cash transactions
Analyzing data and preparing reports
Responding to inquiries and resolving trade related issues for accounting teams
Driving for solutions by constantly looking at reducing risk and streamlining processes such as transaction completion and confirmation
Escalation of potential issues at the earliest opportunity
Highlighting issues and reporting root causes and trends back to the management
Participating in project-related activities
Ability to work independently, prioritize and meet deadlines

Bank Package Services Analyst Resume Examples & Samples

Responsible for the administration of the EBTPS platforms across banks. Activities include user management, access management & SOD validation, account provisioning etc
Responsible for executing periodic user review/audits as well as support the user assessments with the businesses
Responsible for maintaining all process documentation and SOPs for EBTPS platforms
Partner with EBTPS program team to assist in consolidations and migrations of EBTPS platforms
Responsible for managing the EFT landscape and ensure continued alignment with the Cash Transformation/simplification plan
Experience working with Banking Platforms (i.e. Citidirect, DBdirect etc.)
Excellent written & verbal communication skills with ability to interface and influence at multiple levels of the organization

Product & Infrastructure Services Analyst Resume Examples & Samples

Support Acquisitions/Divestitures and Business restructuring activities as they pertain to Product
Support disaster recovery and BCP activities related to product to ensure resiliency
Work with IT and Business stakeholders to address product-related issues
Work with banks/counterparties and 3rd parties to produce quality solutions and products
Coordinate with internal and external solution providers to define functionality needs and assist in configuration and build effort
Design and execute solution testing and training
Coordinate with business interface team to communicate deployment of operating framework and plan for running new processes to key users
Bachelor’s Degree in finance, accounting or related field and at least 2 years of experience within a corporate treasury organization or financial services business
Experience working with cash, banking or treasury systems
Strong interpersonal skills, can-do-attitude / self-starter

Mobile Services Analyst Resume Examples & Samples

Evaluate technical issues reported by wireless subscribers and perform appropriate diagnostics/troubleshooting (engaging wireless carriers as needed)
Assist wireless subscribers with activations of newly provisioned wireless devices. Coordinate transition to new device for subscribers who upgrade with same wireless number
Help wireless subscribers understand, interpret, and follow Wireless processes and policies
Assist with all aspects of onsite wireless inventory management including spare devices/accessories, blank SIM cards, batteries, and loaner devices, particularly as pertains to high risk travelers. Ensure that an appropriate level of each needed item is on hand. Decommission older inventory as appropriate
Assist IT Client Services with new device and upgrade questions and concerns
Support remote clients via jabber, land line, or email with activations/email
Maintain accurate, detailed inventory records of wireless devices and account information for high risk travelers
International roaming notifications, coaching, and assistance
Facilitate project work as needed, including but not limited to Executive special requests, and especially high risk traveler and/or NBC News global device deployments and related new device rollouts
Attend requested training sessions and conference calls
Be willing to assume responsibility for new or additional wireless operational tasks as they arise or evolve over time
2+ years of related experience, ideally in a corporation or large company/enterprise
Must be comfortable and familiar with Wireless technologies, with iPhone and BlackBerry device experience strongly preferred
Superior attention to detail is required
Must be flexible to work after business hours, including potential evenings and weekends
Maintain customer focus and professional demeanor in a fast-paced and often demanding environment
Be able to work collaboratively within shared processing queues/platforms with at least two other Wireless Analysts and other IT teams
Establish a robust base of knowledge in the rapidly-changing wireless/mobile environment. Be able to adapt seamlessly to these changes as needed
Proficiency in Microsoft Excel, Word, and Outlook (Office 2010 environment will be used)
Ability to quickly learn web-based portals and processes
Work independently with minimal supervision when required. Prioritize and manage own workload, once a full understanding of the task(s) at hand has been confirmed
Experience within media entertainment industry, especially live broadcast company
Ability to learn and adapt in fast-paced environment

Infrastructure Services Analyst Resume Examples & Samples

Environment Setup and Readiness
Environment Strategy and Planning
Environment Issue Support
Line of Business Environment Integration Planning and Setups
Environment Maintenance & Patching
Centralized Relations and Communications
Experienced with Infrastructure components and the integration into application architecture (e.g. storage configuration, external load balancer, etc
Experienced with delivery of eCommerce solutions
Experienced with Configuration Management (i.e. release management, inventory management, migration, version control, change control, etc.)
Understand the software development life cycle and delivery
Experienced with creating project schedule graphs and charts (e.g. ms project plans, gantt charting)

Rohq-cti-global Batch Transmission Services Analyst Resume Examples & Samples

Responsible for the preparation and maintenance of new project rollout in global Data center changes to ensure smooth processing of data operations during UAT, OAT, PAT, and handling over to the project cutover team to the Global Enterprise Batch Services (GEBS) and Global Distributed Batch Services (GDBS) teams
Conduct pre and post reviews of new cutover schedules to ensure potential oversights/problems are detected
Immediate response to application abends and work with support teams to apply emergency fixes to minimize any delay of the new project
Coordinate with Project managers and Application teams to ensure optimum productivity in accommodating change in acceptance and production environments on all PAT, Cutover and Production activities
To update LCC team and Production unit on the changes to the production batch flow related to cutover
Coordinate with application team for the UAT and PAT cycles for all new project and provide status to the project management team before user signoff the project
Assist Technical Services in evaluating new products and solutions to streamline operations, improve productivity and perform administrator functions when required
Takes initiative and lead role in the project and handling over cutover activities
Ensure there is no conflict with processing activities during production cutover
Coordinate and work with Operations in maintaining QI daily for new cutover
Assist and direct the helpdesk officers in the operational matters
Responsible for the preparation of Production Acceptance Test (PAT) as well as project cutover schedules for daily, weekly, monthly and yearly to ensure smooth processing of data operations
Conduct independent review for all permanent schedule changes and post reviews prior to handover the daily task to the business as usual (BAU) team
Coordinate and work with the UAT Implementation team for the E2E handover prior to PAT and project cutover activities
Coordinate with support units to ensure optimum productivity in accommodating change in acceptance and production environments on all PAT, Cutover and Production activities
Provide PAT and project cutover updates to the Project Planning team on status of the project
To ensure compliance to Citigroup Information Technology Management Policies (CITMP) and Standards
Ensure all issues and resolution of the project meet GDCO standard (based on ISO document) throughout the entire UAT, PAT and Cutover cycles of each project
Prepare a project handover document, present it to GEBS and GDCO teams and address all issue/s raised by all recipients prior to handover of Production rollout into the Business as Usual (BAU) mode
Update project-related Virtual tickets during project ‘baby-sit’ period and assigned to the respective teams accordingly
The incumbent must have an extensive IT operations background gained within a large computing organisation
A sound history of building good relationships with partners and customers and strong customer focus
Confidence and previous experience of representing the needs of their group and presenting to senior management
Capability to absorb and understand technical information and impart the knowledge upon colleagues
The ability to work through problems in a methodical approach whilst under pressure and have a proven track record for delivering solutions
A self-starting and pro-active approach to their work
The job holder should be able to demonstrate a wide range of skills across the Data Centre disciplines and be able to challenge other technology groups with logical questioning
Standard skills in Microsoft products are expected
A general overview of many of the products/tools used across the Citi Data Centre environments is essential
Strong project analytical skills, with demonstrated ability to conceptualize and clearly communicate the findings, both verbally and in writing
Assertive, driven, ambitious and enthusiastic in achieving high quality results for projects
Excellent communication and interpersonal skills, with the ability to deal with people at all levels professionally
An experienced operations technologist with an appreciation of all data centre disciplines
Degree holder with minimum of 2-3 years of relevant IT working experience, preferably in a financial institution
Experience in Mainframe (IBM), Midrange (HP, SUN, AIX, linux) and Wintel operations, with a good understanding of batch scheduling tools

Territory Services Analyst Resume Examples & Samples

4 – 6 years previous experience specializing in a similar role with 1 – 3 years’ experience within the entertainment industry
Extensive hands-on recent experience across a combination of the following technologies
Microsoft Client Operating Systems and related Microsoft products
Desktop security solutions including, but not limited to, Mcafee A/V and HIPS
System patching through Microsoft WSUS
Desktop imaging tools & methodologies
Client Encryption tools & methodologies, including Bitlocker, Credent
End user computing hardware troubleshooting and break/fix
A working knowledge of SCCM 2012 Enterprise Desktop Management system
A working knowledge of automated software package creation and distribution
A working knowledge of Active Directory
A working knowledge of MAC O/S
A working knowledge of IOS and Android mobile platforms
Familiar with ITIL processes, such as Incident and Change Management
Ability to build excellent working relationships
Strong organizational and planning skills including the setting of priorities
Excellent problem management and problem solving skills
Ability to understand customer needs and expectations, provide excellent customer service

IT Services Analyst Region Americas Resume Examples & Samples

Minimum of 4 years information technology experience
Bachelor's Degree in MIS, Computer Science or Engineering
Excellent, proven interpersonal, verbal and written communications skills
Proficiency with office computer equipment and software (e.g. MS Office)
Effective problem - solving skills
Ability to multi-task and be organized with multiple projects/tasks at one time
Displays and exemplifies professional integrity to all audiences
Analytical and conceptual thinking – using logic and reason, creative and strategic thought process
General IT background including common IT architectures and products (HW and SW)
Profound knowledge in IT Services and Application support processes
Project or process management (desirable in Automotive or industrial environment)
Proven experience in an international environment preferably in major IT Services organizations
Self-motivated and initiative in a virtual team
Cultural awareness and sensitivity
Builds sustainable relationships with colleagues and customers
Experience in IT Services and/or Application Support organizations (desirable in automotive or industrial environment)
1 years of AMS, IT Operations or automotive experience
Master's Degree in MIS
CBAP
ISO 9000 or 27000 experience
Language skills (German, Spanish, Portuguese)

Investor Services Analyst Resume Examples & Samples

Responsible for daily market data capture, validation, and calibration across all data types required for modeled valuations including quantitative and qualitative adjustments
Responsible for producing and analyzing valuation movements within client portfolios on a daily basis. For some clients, this will also involve comparing and analyzing OTC valuations across multiple sources and the candidate should be able to clearly articulate the cause of any valuation differences
Establish and develop strong relationships with both internal and external clients
Assist with the on-boarding of new clients and products
Resolve ad-hoc issues, including queries related to third party valuation, procedures and processes
Work with VCG Product Development team with the New Instrument Development process
Strong OTC Derivative knowledge across all asset classes, including sensitivity analysis (pv01, delta, gamma, vega, theta, rho, etc.) and how these are generated and used to analyze OTC valuations
Previous Middle Office or Trading Desk experience (3+ years) with a strong background in derivatives essential
Strong working knowledge of derivatives systems and vendors (Calypso, Bloomberg, Reuters, etc.)
Ability to thrive in a fast-paced environment and self motivating
CFA / FRM, or progression towards, would be extremely positive

Global Loan Services Analyst Resume Examples & Samples

Ensure that documents are prepared and executed appropriately, trades are booked in Loan IQ according to information on executed trade documents, and preparation of circles booked in Loan IQ
Review of legal documentation where applicable (Trade confirmation, Assignment and Assumption Agreements and Funding Memos)
Liaise with relevant Operations teams to build or update deal and/or Counterparty information in Loan IQ
Collaborate directly with Traders, Sales and Syndicate to drive timely process to match business dynamics
Responsible for analyzing data, recognizing trends, formalizing conclusions, and presenting synthesized data to management

Investor Services Analyst Resume Examples & Samples

Very good command of English – necessary for daily communication and correspondence,
Strong analytical skills and focus on work accuracy – you’ll work on specific data – mistakes influence clients,
Financial Certificate such as IAQ/IOC (SII/CISI) or CIMA/CFA/ACCA will be an additional asset
Professional trainings necessary for the position held,

Senior Shared Services Analyst Resume Examples & Samples

Responsible for the day-to-day collection management of assigned accounts
Assists management in handling ad hoc account assignments escalated due to complexity
Assists management in preparing monthly collection targets and account analysis
Assists in coaching and development of more junior collectors
Assists in identification of accounts requiring escalation to management
Resolves, collects, and manages past due accounts and outstanding invoices. Duties include conducting pre-sale credit risk evaluations including financial statement analysis and analysis of data obtained from bank and trade references
Serves as a resource to lower level colleagues,

Asset Services Analyst Resume Examples & Samples

Asset Services broker dealer support, all components of mandatory and voluntary processing of corporate action events and reconciliation
Requires extensive market knowledge of US, LATAM and Canadian corporate action events. Including mandatory and voluntary events such as tenders, merger elections, conversions, rights and warrants subscriptions, tenders, spin-offs, and splits
Knowledge of DTC processing
Products include US Equities and ADR’s
Must be proficient in Broadridge DTCC and BONY systems

Asset Services Analyst Resume Examples & Samples

Daily reconciliation of differences between our books and records versus a third party cost basis system that are resulting from corporate action events, trade corrections, asset transfers, etc
Respond to queries relating to tax reporting discrepancies on institutional accounts
Update the reporting systems with corporate action events not supported by our vendor
Work with the team to create effective solutions in the cost basis reconciliation/reporting processes
Client focused and ability to manage risk
Ability to work with all levels of the firm and people with different backgrounds and experiences
Self motivated and able to work with minimal supervision
Previous experience within corporate actions a plus

Investor Services Analyst Resume Examples & Samples

Transcription of data from hedge fund application forms and dealing instructions received from investors onto various transfer agency systems and review for accuracy
Maintenance of client accounts on the systems to ensure that details are accurate
Liaise with investors of assigned client funds to clarify dealing requests and ensure that all documentation is complete and in line with company procedures
Respond to queries and requests in a timely and efficient manner
Perform anti money laundering procedures and obtain client identification documents to ensure compliance
Hold a third level qualification or equivalent
Have 2-3 years experience in fund administration
Have a working knowledge of MS Office
Be available at relatively short notice

Global Loan Services Analyst Resume Examples & Samples

Knowledge of loan markets, specifically Par Loan markets desired
Self-motivated and willing to assume extended responsibility
Ability to work in a fast paced environment, both independently and as part of a team
Can identify key control points within a process, and then provide assessment of the preventative and detective control

Risk Services Analyst Resume Examples & Samples

Conduct complex research reviews of both internal and external clients under minimal supervision. Maintain knowledge of appropriate research tools, methods and software, including banking systems and other vendor solutions
Research activities related to identified, or associated, subjects through a coordinated review process utilizing appropriate banking and vendor solutions with minimal supervision
Conduct analysis of data, identify risk and risk exposure, submit timely regulatory compliance filing when required, produce reports concluding research findings and communicate identified risk control recommendations to senior personnel and management. Provide continuous analysis in support of any risk control measures
Organize, critique and deliver all comprehensive research results based on in-depth analysis of databases. Summarize findings in a logical and clearly defined format abiding by industry standards
Accountable for providing analytical support in the completion of fraud cases. Continual close interaction between branch associates, customers, internal investigative staff and all levels of law enforcement is required
Identify areas of potential risk that would threaten assets such as credit, market, operational and regulatory
Maintain knowledge of loss prevention skills to assist the company in the identification and potential reduction in incidents of theft and fraud
Proactively research transactional anomalies and analyze information produced to detect any patterns of unusual internal or external conduct, identify risk policy breakdowns and recognize fraudulent activities. Responsible for detecting fraud, minimize and prevent losses resulting from high-risk fraudulent transactions
Maintain quality control standards and business recovery strategy for compliance with documentation and in-depth research coordination
Responsible for records management storage and retrieval
Support integrated relationships with interdependent departments and business units
Analyze and prioritize alerts received from vendor database containing threats, comments, internet posts and new articles relating to BB&T and/or executives/associates. Share alerts to the proper departments and initiate plan of action
Maintain current knowledge of basic legal notices and be able to review these notices, distribute to the proper line of business or act upon them accordingly
Bachelor's degree in a business related field, criminal justice, or comparable education and related training
One year of experience in investigative research with proven analytical and problem-solving skills
In-depth knowledge of local, state and federal laws related to financial crimes and banking regulations
Thorough working knowledge of the financial and operational transaction data, lines of business trends for business loan administration, money laundering and terrorist financing
Proficient in Microsoft Word, Excel, Access and PowerPoint along with navigation of internet websites and vendor databases
Three years of branch operations experience
Professional certifications relating to job function

Rates Trade Control Services Analyst Resume Examples & Samples

To ensure T0 trade data integrity (completeness, accuracy and timeliness). This mandate includes independent trade booking verification, validation of the end-of-day pricing environment (eg, curve marking timeliness/consistency)
To ensure completeness, accuracy and timeliness of post T0 trading processing and data flow
To Monitor and improve where needed transaction flow into all consumer functions (Operations, Finance, Credit and market risk), daily activity and proactively manage issue items
Assisting with new business initiatives, internal and external projects and query management – investigate and respond to risk, P&L, settlements, confirmations, legal and IT
EOD controls – report new business and amendments, monitor desk signoff, appropriately escalate open risks

Field Services Analyst Resume Examples & Samples

Minimum of 2 year(s) in a field environment supporting multiple client locations
CompTIA A+ Certification
OEM Certifications desirable
Windows 7 and Windows XP Operating System experience including break-fix, installation, troubleshooting, imaging, etc
McAfee Antivirus 8.8 or comparable antivirus software experience
Laptop / Desktop hardware break-fix experience
Business Size Printer troubleshooting and repair
Service Now or comparable ticketing system with SLA Driven automation
Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA
Software break-fix support experience
Must Have a Clean Driving Record
8am – 5pm core hour work schedule subject to change due to needs of the customer
CompuCom supports Employment Equity and Diversity** Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit www.compucom.com

Authentication Services Analyst Resume Examples & Samples

Years of Related Experience: 3-5
Basic understanding of enterprise network (Load Balancing, Firewall, Proxy)
Must have good work ethic to follow documented process

Professional Services Analyst Resume Examples & Samples

Providing technical support in each of the end to end solution components and infrastructure items, understanding alternative packages and recommend the correct offering for the proposal i.e. Xerox versus third party comparison * Engage and assist other work streams, as required * Provide a support role during the testing and rollout of the technical solution within the guidelines of the contracted service * Assist in the design and implementation of the infrastructure, enablers and tools to produce the Management Information and Billing reports * Produce supporting documentation required as part of the Managed Service contract
MS Print drivers installation and configuration * Thin Client and direct IP Printing * Experienced creating detailed technical documentation * Understanding of ITIL / Configuration Management
Work with the sales team to identify opportunities and establish full customer requirements and act as the key contributor of technical content to complex customer proposals. * Where required, liaise and agree with 3rd Party providers to find innovative ways to integrate component software to provide a complete design for the customer requirements. * Proactively support the sales process providing customised demonstrations using customer’s own data/applications to provide observable proof of the integration of workflow within the customer environment. * Take responsibility for ensuring that all proposals have the correct proportion of support revenue specified. Also ensuring appropriate profitability and an ability to present the value proposition to the customer for all technical services and solutions, differentiating this from competitive offerings. * Define and manage the customer acceptance testing activity. * Ensure requirements are agreed and documented with appropriate success criteria. * Lead/project manage the technical implementation team (Xerox, 3rd Party and customer resources) to provide the agreed services to ensure customer expectations are met. * Maintain on-going customer relations, identifying and promoting any additional opportunities for applications and page volume growth. * Display a professional image in all interactions with customers to ensure that Xerox is perceived as the company of choice
Minimum: Bachelor's Degree, IT / IT & Business Degree or equivalent * Minimum: Experience of working in a technical sales support role, consulting with customers to develop relationships and common objectives. * Minimum: Experience of selling value added services as part of a sale and/or working in digital and traditional print industry, including knowledge of related workflows. * Minimum: Able to initiate and lead projects * Minimum: Expert in at least one industry standard platform and a variety of applications/workflow technologies * Minimum: Technical experience of developing and implementing Xerox workflow systems and / or print management systems and shares that expertise with others in the team. * Minimum: Knowledge of, or specific experience in, relevant technologies * Minimum: Ability to articulate in an ‘easy to understand manner’, complex systems and technologies to audiences with a variety of different levels of understanding. * Minimum: Ability to translate customer requirements into working systems. * Minimum: Develops and maintains a network of contacts both internal and external. * Minimum: Able to absorb complex technical information and communicate effectively to both technical and non-technical audiences. * Minimum: Demonstrable ability to lead and deliver strategically important projects through to completion. Competency Requirements: One Professional Services Analyst role with three proficiency levels: Practitioner, Proficient and Mastery. Career progression within role is defined by SFIA competencies and validated by experience. The competency levels for this role description are set at the Proficient level. Professional Services Analyst (Proficient)

Professional Services Analyst Resume Examples & Samples

Analyze the clients’ business requirements, application and technological needs to recommend the appropriate configurations for solutions / services offerings to ensure optimum utilization of fully integrated client solutions
Where required, liaise and agree with 3rd party providers to find innovative ways to integrate component software to provide a complete design for the client requirements
Proactively support the sales process providing customized demonstrations using customer’s own data/applications to provide observable proof of the integration of workflow within the customer environment
Take responsibility for ensuring that all proposals have the correct proportion of support revenue specified. Also ensuring appropriate profitability and an ability to present the value proposition to the customer for all technical services and solutions, differentiating this from competitive offerings
Define and manage the customer acceptance testing activity
Ensure requirements are agreed and documented with appropriate success criteria
Conduct or manage file/application testing, configuration documentation and clone file creation
Lead or participate in the technical implementation of clients solutions to include device and network configuration software installation, application development and implementation of supported products, solutions and services
Conduct activities (documentation, clones files, etc.) to transition support to steady state
Utilizes system analysis techniques to resolve network communications, file submission, application workflows, image quality and data stream programming issues that affect print / image output in support of hotline escalation (as required)
Maintain on-going customer relations, identifying and promoting any additional opportunities for applications and revenue growth to include fee based Professional Services
Display a professional image in all interactions with customers to ensure that Xerox is perceived as the company of choice
Maintain a high level of expertise on Xerox and industry standard solutions, 3rd party application software offerings, client operating system / application software and network environments

Business Services Analyst Resume Examples & Samples

Minimum 2 years of experience in a banking operations environment required
Minimum 2 years of experience writing and developing reports required
Minimum 2 years of experience in writing and developing reports with applicable business systems using tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects required
Prior banking experience and extensive experience writing and developing reports, and sales and financial modeling

Business Services Analyst Resume Examples & Samples

On-going authoring and production of written research to promote investment views
Marketing of those views to internal and external clients
Leveraging relationships with companies under coverage as part of channel checks and due diligence efforts
Organizing ad hoc roadshows, client events and conferences
Data gathering, aggregation and analysis

Infrastructure Services Analyst Resume Examples & Samples

Support Environment Management related activities for all the Major Enterprise Releases
Effectively manage Issue support and resolutions in all the non-prod regions like DEV, IST, QA, and Performance environments
Develop Quality Center metrics and track the defects
Coordinate with Devops team on the build/deployment status and ensure the environments have been validated and are in Target Statement
Work with project team resources to ensure environment readiness prior to planned turnover dates
Documentation on Environment Support Activities
Identify the Process Gaps and streamline the process for a better quality of service
5-7+ years of professional Information Technology experience in a large enterprise level environment
Experience with Project Management or Business Management/Analysis
Knowledge or experience supporting Software Development Life Cycle delivery
Experience with Incident/Problem management support is a plus
Knowledge of Configuration Management processes and procedures (i.e. release management, inventory management, migration, version control, change control, etc.)
Experience interacting with and supporting various stakeholder groups
Strong Organizational skills; track large amounts of data and activities
Experienced with creating project schedule graphs and charts (e.g. ms project plans, gantt charting
Excellent MS Office skills with Excel and PowerPoint

Global Multi Asset Portfolio Services Analyst Resume Examples & Samples

Responsible for day to day tasks, resolution of issues, as well as longer term projects
Required to perform oversight of all internal and external deliverables and track the agents performance against the established Service Level Agreement for their strategies, addressing operational deficiencies where required
Assist the team on take-on, termination, and transition of new client or fund mandates, the review of client Investment Management Agreements (IMA), IMA amendments, and market registration status for their assigned strategies
Monitoring of reconciliations, client reports and assist in resolution of trade fails, breaks and claims
Actively own cash management function across assigned strategies and work with State Street, Trading team and external counterparties/custodians to ensure sufficient funds are available on settlement date
Proven record of collaborating with colleagues across geographic and functional boundaries
Satisfied investment and trading team
Controlled processes demonstrated by metrics and risk incidents
Ideal candidate will have upto 2 years experience in Investment Management Operations, and have exposure to Equity and Fixed Income products
Bachelors Degree or equivalent (Finance, Economics or Accounting preferred) and demonstrated, proven experience in Financial Services Operations or similar role

Aladdin Product Services, Analyst Resume Examples & Samples

Excellent written and verbal communication skills in English. Able to engage in clear and concise communication, both verbally and in writing
Good understanding of financial industry, functions, and product knowledge
Technology background (Unix, SQL, C++) a plus

Infrastructure Services Analyst Resume Examples & Samples

Manages/oversees multiple projects including but not limited to customer connectivity, equipment/hardware upgrades, roll-out of new connectivity offerings, and Network Site Acceptance activities
Creates project plans and standardized process documents in accordance with CME methodology and standards
Develops project reporting metrics and provides status updates to stakeholders on a regular basis, including analysis of potential milestone risks and/or loss
Excellent verbal/written communication and organizational skills are essential to communicate, interact, correspond, and coordinate with both internal and external resources
Responsible for conducting customer and carrier design reviews for non-standard implementations as well as engaging appropriate CME Group subject matter experts as needed
Conducting service review meetings with customers (The purpose of these meetings is to share relevant information and gather feedback in the following areas; service experience, product roadmap, Co-Location connectivity offerings and space/power utilization. The output from these meetings will influence our product roadmap and space/revenue forecasts.)
Facilitates both technical and informational calls with internal and external customers to gather data, answer questions, and/or make recommendations based on customer criteria around the offered products and services
Works to identify efficiencies and/or cost reducing opportunities within the team's scope
Captures lessons learned to identify opportunities for improvement and make constructive suggestions for change

Global Portfolio Services Analyst Resume Examples & Samples

Build long-term working relationship and develop a close-working partnership with other business units by acknowledging requests received, coordinate within GPS groups and providing estimate of response time
Service and build strong business relationship with internal clients (such as: portfolio managers, traders, compliance) within Invesco globally by executing tasks outlined in the Support Services global support Service Catalogue
Setup, maintenance, review and validation of security master, brokers and various reference data elements
Deliver production support tasks accurately and in a timely manner that meet informal SLA. Participate in data reconciliation process between various internal systems as needed
Participate in research and analysis of GPS related data (e.g. security master, new instruments, portfolio position / cash) in support of the creation/maintenance of Invesco specific data elements
Perform analysis, User Acceptance Testing and rollout support on new business requirements/projects (e.g. upgrade/enhancement of applications used)
Proactively contribute ideas and participate in continuous improvement initiatives
Maintain and update documentation on Support Services global and regional operational procedures
Validate and ensure data override requests conform to Invesco's Data Standard; conduct research/analysis and escalate issue to appropriate Data Governance bodies as needed
Maintain an overall understanding of the assigned investment strategy, i.e. cash weights, financial instruments within the portfolio, Sec Lending participation, cash management, etc
Calculate and verify current day and net investable cash in multiple currencies for portfolio managers and resolve discrepancies within established deadlines
Assist as needed with the resolution of escalated position exceptions prior to market open
Assist, with minimal guidance, on complex escalated position, cash, coupon payment reconciliation breaks requiring non-standard research and problem solving abilities to solve outages
Effectively lead with minimal supervision account transition discussions for North America Portfolio Operations to ensure successful account launches, transactions related to the movement of securities, custody changes, and liquidations
Minimum 2-4 years' securities industry experience
Strong knowledge of investment products globally is required
Knowledge of market data services such as Bloomberg and Reuters is required
Must know data management applications (e.g. CADIS, Eagle PACE), order management systems (e.g. Charles River, Aladdin), portfolio administration applications (e.g. Eagle STAR, Portia, FMC) and fund accounting applications (e.g. PAS, Eagle STAR)
Must have a general understanding of the end-to-end investment services processes such as security master set up/maintenance, trade entry, trade process, settlement, valuation, corporate action processing and fund accounting
Excellent interpersonal skills to communicate effectively and ability to develop a rapport with internal and external stakeholders at all professional levels. Customer focus and with a keen interest in providing superb services to clients
Excellent written and verbal communication, interpersonal and conflict resolution skills
Experience in communication with all levels within a global organization a definite asset
Very strong organization skills, detail oriented, with an ability to understand the big picture and work under pressure with tight deadline
Excellent research & analytical as well as problem solving skills
Ability to work independently and contribute/cooperate in a global team environment is critical
Must show the ability for good judgment, establish priorities and concentrate on detailed information under pressure on a daily basis
Aptitude for mathematical calculations and ability to analyze detailed numerical data
Strong Microsoft Office skills – in particular Excel, Access, Word, PowerPoint, Project and Vision

Ediscovery & Internal Investigation Services Analyst Resume Examples & Samples

Provide support and on occasion lead security investigations when required
Support the information security lab used for processing investigation and forensic efforts
Degree in computer science or a related discipline
English language skills - excellent written and verbal communication
3+ years of experience in one or more of the following
Certification Requirements:Candidates must hold or be actively pursuing related professional certifications such as CISSP, Security+, EnCE, ACE, GCFE, GCIA

IT Services Analyst Resume Examples & Samples

General knowledge of technology hardware
Budgeting and Expense management
AD Administration
Mobile Device Support in an Exchange Environment
Help Desk Environment
Ticketing System
Imaging and machine deployment
Knowledge of Dell hardware platforms
Knowledge of Apple hardware platforms
Group Policy
System Center Configuration Manager (SCCM)
Casper Suite (JAMF software)
McAfee ePo Console
Mac OSX

Investor Services Analyst Resume Examples & Samples

Ensure the team maintains up to date, written procedures for all of the team`s responsibilities and actively monitor that these are adhered to
Assist in the identification of training requirements within the team and actively support the design and implementation of any required training
Effective organisation skills
The ability to work independently with minimal supervision
Good attention to detail with high levels of accuracy and the ability to instil this culture with a team
Effective interpersonal skills and the ability to adapt these to work with both external and internal clients

Investor Services Analyst Resume Examples & Samples

2+ years of work experience in the Financial Services industry
Bachelor's Degree in Finance or related field
Investor Services background
Microsoft Office/Suite proficient (Excel, Outlook, Word, etc.)

Market Index Services Analyst Resume Examples & Samples

Requires conceptual knowledge of theories, practices and procedures within a discipline. Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability
Applies general knowledge of business developed through education or past experience. Often needs help understanding the commercial side or key business drivers impacting the task/decision
No supervisory responsibilities; accountable for developing technical contribution
Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments
Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines as described by supervisor
Exchanges straightforward information, asks questions and checks for understanding
Learns what is expected regarding accuracy and thoroughness so that sufficiently detailed information is logged correctly
Learns to use Microsoft® and other Nasdaq supported applications
Effectively addresses customer concerns and works to further their long-term interests
Follows directions and supports senior team members in responding to customer needs
Actively listens to customers and performs necessary duties consistently and reliably to meet customer expectations
Acquires basic knowledge of specific security types, trading mechanisms, and asset classes
Builds basic understanding of financial markets through research
Researches information about current funding, investment and advisory services rates and summarizes results
Acquires basic knowledge of systems and databases through completing routine responsibilities
Completes routine activities by using financial systems and technologies
Completes basic quality review checks on data

Business Services Analyst Resume Examples & Samples

Raise the MICAW request for a material extension basen on a ticket received from marketing or customer service
Defining the exception delivery plant
Workflow management through the MICAW tool, and ticket re-assignment as needed to complete all remaining information including
Master Data Management for costing and Local Distribution Centre extensions
Legal, Lab and EHS approvals
Pricing Operations for Listing and Price
Activate the CMSO Sales Organisation material extension
Close the ticket
Minimum 1 years equivalent work experience preferred
Knowledge of Master Data Management, Customer Services
Tenacious, effective at chasing activities through to completion

Treasury Services Analyst Resume Examples & Samples

Bank Account Administration: Open/Close and maintain all North America corporate and retail bank accounts as needed
Treasury Database: Ensure the treasury database is maintained and updated on a daily basis
Bank Fee Analysis: Analyze retail bank fees
Documentation: Develop and ensure all banking related standard operating procedures are kept accurate and current
Open Account and Supply chain: Tracking of Open account program and related metrics
Daily Cash Position: Participate in setting the daily cash position, short-term forecasting and payment processing
Cash Journal Entries: Assist in recording all cash activity to the GL
Treasury Workstation: Support the daily maintenance of the treasury workstation
Evaluate opportunities to leverage technology, standardize processes and increase operational efficiencies

M HIS Nosology Services Analyst Resume Examples & Samples

Respond to inbound customer support calls and e-mail inquiries for medical record inpatient and/or outpatient coding and grouping problem resolution
Represent 3M HIS in communicating with external customers and related 3M departments in the following
Customer issues, inquiries and problems with regard to medical record coding and grouping
Education on coding, documentation, compliance and working with 3M HIS Codefinder
Dealing with software concerns/problems using discretion and independent judgment
Maintaining relationships with customers by understanding their needs
Identification of areas of opportunity to improve communication and efficiency of operation and customer satisfaction
Must be able to work from home office
This position will be a 8hr fixed shift within the department support hours of 5:30am MT – 6:30pm MT. This would include the appropriate breaks
High School diploma or GED or higher
AHIMA Coding Certification: RHIA, RHIT or CCS
Minimum five (5) years of hospital inpatient and/or outpatient coding experience
Associate's Degree in Health Information Management
Preferred seven (7) or more years of hospital inpatient and/or outpatient Coding experience
3M HIS Codefinder experience
Familiarity with ICD-10 coding systems
Experience working in a teaching, auditing or consulting environment
Proven experience providing positive customer service, good communication and problem solving in a fast-paced environment
Knowledgeable of new trends in clinical management and health information systems for clinical and physician services areas
Proven ability to manage multiple tasks and meet deadlines
Excellent problem solving, analytical and organizational skills
Proven ability to work independently in a fast-paced environment
Proven ability to maintain a positive attitude in a team environment
Strong computer skills including proficiency in Microsoft Word, Excel and PowerPoint

Portfolio Services Analyst Resume Examples & Samples

4+ years’ experience must include
4+ yrs experience in portfolio management, including resource planning and allocation and project prioritization
2+ yrs experience maintaining, configuring and administering PPM tools

Field Services Analyst Resume Examples & Samples

Acts as business advocate between customers and I.S. departments. Channel feedback from face-to-face contact to drive improved service satisfaction
Perform duties and responsibilities specific to department functions and activities, and other duties and responsibilities as required or assigned by supervisor
Should be aware of the government regulations relation to the installation and operation of the telecommunication systems
Associate degree required, four year college degree preferred and/or equivalent 12 years industry experience
Relies on extensive experience and judgment to plan and accomplish goals, as well as part of a team
Experienced with completing tasks and meet deadlines fast- paced, high stress environment
Working knowledge in MS Windows based environment. MSCE
A plus
Working Experience with creating images and testing images Wide range of working knowledge Planning and organizing Excellent customer service skills including ability to provide information at all levels
Working experience following and creating documented processes and procedures. (proofing and updating)
Working knowledge of MS Office (strong Outlook and Excel a plus)
Knowledge of request/problem documenting and tracking skills
(Remedy, ServiceNow, Cherwell)
Working Knowledge with Citrix products and publishing a plus Working experience with Audio visual /Projector setup Knowledge of Retail banking and financial applications a plus Working Experience with Printer configuration service and support
Working knowledge of networking principles, practice and
Technologies (TCP/IP protocol suite). Working Knowledge of remote control tools
Working knowledge of projects management
Executive support experience a plus. Experience in trading support
Working experience with software distribution systems a plus
(Marimba, SCCM)
Working experience with MDM (BES, GOOD) Knowledge of device/data encryption a plus Familiarity with VMWare products a plus Familiarity with ITIL and IT service management

End User Services Analyst Resume Examples & Samples

Provide technical support/solutions for all technology equipment (Virtual and physical desktop, laptop, Mac, Printer, Video Conference)
Front-line problem support, prioritization and fixing, collaborating with our regional technology teams and local vendors
Provide technical advice and solutions to colleagues with varied technical backgrounds
Consult / discuss with internal business teams or external parties to produce new solutions to challenges
Good understanding of FIL technical / security policy to manage office environment
Extensive knowledge of Windows PC / Server operating systems and enterprise collaboration tools
Project support for technology projects assisting project managers
Contribute to infrastructure projects assisting project managers
Incident support, Problem/Change management
Support BCP initiatives for business critical functions
Support enterprise mobile solutions (Good for Enterprise, VPN)
Confident and strong communicator
At least 4 years experience working in a IT support environment
Demonstrates a high level of commitment to client experience
Demonstrates effective problem solving skills
Organised with good attention to detail
Structured and methodical in problem solving with the ability to prioritise and manage time effectively
A positive can do – will do attitude is essential
Experience in Banking, Finance or ideally Fund related business
Graduate Calibre or HNC and Industry Recognised Qualifications – MCSE
Qualification in ITIL Foundation IT Service Management is an advantage
Apple Mac OS X literacy is a must
Mobile management experience using MDM solutions (MobileIron)
VIP support experience
Familiar with agile delivery methods is an advantage

Position Services Analyst Resume Examples & Samples

Position and Trade reporting – To ensure that daily reporting for internal and external FIL customers is produced and delivered within agreed timeframes and standards. Undertake any necessary reconciliations to ensure that data is accurate within the reports
Position and Cash queries – Investigating and responding to queries received from the consumers of ISFA position data related to security, derivative and cash holdings
Holdings Reconciliation – To ensure that when the Position Service overwrites the securities holdings in the trading system that they are all correct and that any differences are logged onto the database for investigation by the relevant ISFA team. Also to ensure that the legacy holdings reconciliation processes for Invest1 to AS400 and Insight are completed
Escrow Processing – To ensure that any escrow updates are correctly processed into the appropriate trading system. Any requests that are n’acked are repaired and any issues resolved with the escrow originator. Provide support for any queries received from the Front Office related to share availability. Proactive management of the escrow universe ensuring that trading systems correctly reflects the current tradable position
To ensure that daily reporting for FIL customers is produced and delivered within agreed timeframes and standards. Undertake any necessary reconciliation to ensure that data is accurate within the reports
To support and undertake, as needed, the resolution of escrow related queries
To support change and project initiatives when required
Contractually 37.5 hours per week with potential for shift patterns. Bank holiday coverage is required for this role

Efficiency Services Analyst Resume Examples & Samples

Generation, analysis and presentation of complex MI and associated commentary to suit varying audiences
Creation and implementation of re-usable processes, procedures and templates
Proactive and highly organised, with strong time management and planning skills, meticulous attention to detail and a proven ability to multi-task
Good communicator with excellent stakeholder management skills
Excellent analytical and numerical reasoning skills
Good problem solving and organisational skills
Intermediate to advanced use of MS products to enable manipulation of data and MI to deliver/publish required reporting
Able to meet tight deadlines and remain calm under pressure

Consumer Services Analyst Resume Examples & Samples

Maintain Centers performance information updated
Identify, recommend and implement (if necessary) upgrades or new reports
Assist management providing statistical information they may require
Monitoring and reporting performance by day, week and month and reporting concerns and trends to NCAC Managers
Compares and review historical and current data to detect trends and business performance indicators to help senior and middle management make adequate decisions
Other tasks and projects as assigned
Analytical skills and ability to plan, organize and prioritize information
At least 2 years of Engineer/Stats/Business Admin studies
Ability to multitask and meet deadlines
Able to maintain a professional attitude while working in a fast-paced environment
Advanced proficiency with Microsoft Office application, especially in Excel
Good interpersonal and exceptional communication skills, sharing and informing routinely to assure collaboration between Operations and Management
Able to maintain information confidentially
Goal-oriented, proactive and committed to reaching high standards
At least 1 year working as Regular agent in the Center
Achieving minimum goals in QA and Productivity during last quarter

Provider Services Analyst Resume Examples & Samples

Lead/coordinate cross-functional teams to facilitate collaboration, coordination and engagement of appropriate business areas for assigned initiatives/projects. Identifies and documents business needs and objectives, current operational procedures and gaps, and recommends operational and process improvements. May involve user acceptance testing for those projects with Provider Services impact
Develop, monitor, track, and manage project plans, including regulatory filing project plans, including goals, strategies, tasks, and meeting timelines for assigned initiatives
Ensure compliance with Health Net processes, and regulatory and legislative requirements related to Provider Network Management and contracting providers (First Tier and First Tier’s Downstream Entities) for the Western Region by performing regular monitoring, tracking and reporting to management on all assigned compliance metrics. Responsibilities include development, implementation, monitoring, tracking, reporting, and closure of any corrective action plans needed for any compliance deficiencies. Responsibilities include leading or participating in compliance audits related to Provider Network Management and contracting providers for the Western Region
Develop and conduct associate training or communication to PNM associates relative to operations’ initiatives and process improvement. Provide education outreach to associates and contracting providers when identified
Three to five years experience in provider relations, provider contracting, health plan operations or health care/medical office environment
Prior work experience in Insurance Industry, and/or Health Care industry preferred
Customer Service experiences a plus
Experience in Health Care administration or related field
Strong analytical and problem-solving skills, customer focus, and expeditious follow-up skills
Outstanding communication skills including excellent verbal, written, and presentation abilities
Ability to prioritize and multi-task while paying attention to detail and meeting tight deadlines
Proficient in Microsoft office (Word, PowerPoint and Excel)

Shared Services Analyst Resume Examples & Samples

Directly responsible for gathering and compiling data for high level reporting requirements i.e. worldwide financial statistics and worldwide credit metrics; distributed world company wide. Also responsible for compiling and structuring the HSI core quarterly Bad Debt Reserve requirements for senior management review
Provides credit risk analysis of large exposure accounts. Gives recommendations for credit limits and opinions on customer credit worthiness. Prepares financial risk models for all core customers with credit limit exposures greater than $200k
Interact and act as a liaison with other departments, units, or organizations with regard to Credit projects and issues. Responsible for being an analytical resource for all projects, coordinating the efforts of the management team. Periodic briefings / updates are required to be given to the senior management team
Responsible for the weekly / monthly creation and distribution of A/R tracking and management requested reports. To provide feedback to management regarding trend analysis of top accounts, accounts over their credit line and other reports
As an analyst this person will interact directly with management to organize and download reporting requests. The analyst will determine the best source of information and judge the team’s ability to provide the data
Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards

Treasury Services Analyst Resume Examples & Samples

Perform day-to-day support of the organization’s need for commercial bank services, including opening and closing bank accounts, analyzing banking services, managing user access and controls, and resolving requests from internal customers
Act as operational point of contact between commercial banks and internal business units to coordinate or communicate updates regarding bank account product or service changes
Provide support for assessments of bank services and identify and assist in the implementation of treasury best practices
Identify and drive process improvements in corporate treasury operations, utilizing treasury management system, banking platforms, and other analytical tools
Monitor department budget forecast and variances and present analysis to management
Prepare and present periodic management-level reports
Maintain and validate department procedures to ensure compliance with the organization’s regulatory responsibilities
Contribute to assessment of adequacy of internal controls, documentation, backup/redundancy, and disaster recovery procedures intended to ensure continuing and secure operations
May serve as lead point of contact for risk assessments, internal and external audit and regulatory functions on matters related to Treasury Services
Assist in the execution of various team projects pertaining to all Treasury Services business
Must have experience in a financial institution environment, preferably in a Treasury or Treasury Services function
Proficient in Microsoft Office suite of products. Intermediate to advanced excel user preferred (pivot tables, logical, reference and lookup excel functions). Experience working with SharePoint a plus
Prior knowledge of commercial banking applications, Treasury Management Systems (Treasury Workstations) a plus
Certified Treasury Professional (CTP) a plus

Configuration Services Analyst Resume Examples & Samples

Basic understanding of relevant operational process area (software engineering and support, infrastructure services and business process services)
Basic knowledge of any one of the Quality Assurance Models (ISO 9001, 20000, 27001, CMMI, PCMM, Six Sigma techniques)
Basic Knowledge of Audit process
Basic Understanding of MS office applications and Good knowledge in MS Excel and MS word
Good communicating skills
Basic skills on Process Documentation

Professional Services Analyst Resume Examples & Samples

Penultimate year students (Sandwich Degree)
Excellent analytical skills (including Microsoft Excel) and attention to detail
Strong written, oral communication and presentation skills
Experience (internships) in management consulting, IT consulting, market research, and/or enterprise software will be nice to see. Demonstrated interest in technology is a must

Professional Services Analyst Resume Examples & Samples

1-2 years of client management or similar experience (or recent university graduate with significant internships or project management)
Proven track record of meeting and exceeding goals
Experience in management consulting, IT consulting, market research, and/or enterprise software preferred
Demonstrated interest in technology

Business Services Analyst Resume Examples & Samples

Excellent communication skills, both written and verbal in English. Any other language is a plus
At least 3 years experience in a customer service environment
Strong computer skills (MS Office, advanced knowledge of Excel)
Ability to manage multiple projects simultaneously and prioritize tasks
Attention to details, flexibility and delivering accurate results when working under pressure
Capable of adapting to changing priorities and good time management skills
Demonstrates customer service ethos, excellent interpersonal and communication skills
Advanced knowledge of another language (except English) is a plus

Site Infrastructure Services Analyst Resume Examples & Samples

PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other infrastructure assets
Must reside within a 50 mile radius of work location; no relocation benefit offered
5 plus years of IT experience supporting Windows operating systems and PCs
Microsoft Operating Systems
Miscellaneous Equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc
IT Service Management - Asset Management, Incident Management, Request Management, Problem Management and Change Management
Intermediate level phone skills in order to provide support virtually
With minimal supervision of a supervisor or senior peer, participate in Merger and Acquisition activities such as site closure, opening and relocation
Work environment ranges from office to manufacturing floor situations

Position Services Analyst Resume Examples & Samples

Validate full range of international corporate actions, from simple events such as Cash Dividend and Returns of Capital, to more complex events like Mergers and Optional Exchanges
Perform front to back processing of corporate action events, including set up, validation, payment and reconciliation
Extensive interaction with various departments including international Position Services groups, Prime Brokerage and Controllers
Field high volume of diverse inquiries from various consumers, business units and stakeholders
Interface with external corporate action data providers, counterparties, industry utilities and third party service providers
Scrutinize day to day processes, technology platforms and workflows, and identify and implement opportunities for enhancement and improvement
Participate in system testing and respond to ongoing demands for increased coverage and service
Proficiency in navigating internet and web-based applications
Interpret wide range of reference materials. Utilization of 3rd party information providers interfaces (e.g. Xcitek, Bloomberg, SWIFT, etc.), as well as those of Agents and Exchange
Write technical documents, business specs, test plans and scripts

Junior Field Services Analyst Resume Examples & Samples

Respond to requests for technical assistance in person, via phone or electronically
Diagnose and resolve hardware (laptops, desktops, printers, etc) and software issues
Operational Systems (Windows)
Network
Mobile devices settings (Smartphones and Tablets – iOS, Android and Windows)
Log all field services interactions
Track and route problems and requests documenting resolutions
Prepare activity reports
Inform recurring problems to managers
1 year of previous experience as IT Field Services
Preferably studying an IT relevant college course
Learning skills
Problem-solving
Team interaction
Service Mgmt & Ops
Services

Build & Provisioning Services Analyst Resume Examples & Samples

The Build Coordinator controls the lifecycle of all Server Build/Decommission Requests
Receive approved Server Build and Decommission requests via email, then review, coordinate, implement, and process requests
Review Architecture diagrams and Server Build sheets to confirm Standards and Cost Model accuracy
Create and Submit Server Build or Decommission tickets in ServiceNow, on behalf of the Requesters (project managers)
Initiate Server Build and/or Server Decommission Templates to be processed in ServiceNow Change requests
Relate the correct Task Group Template to be used, then coordinate/assign required implementation resources
Install Server OS (Windows or Linux) on a VM or Physical asset, as well as Cluster Services, and Core Applications to host a server
Configure Server OS and Cluster Services, implement server conversions and migrations such as P2V, Snap Shots, and Ghost
Coordinate work with Networking, Storage, Database Administration, Messaging and Collaboration, and Account Management teams
Follow up on any delayed Tasks, Service requests, and Change requests, to avoid missing key SLA dates
Confirm ServiceNow assessment from Requesters are satisfactory when builds are completed, follow through with required escalations
Design Process Flows when deemed necessary, update ServiceNow Templates when changes arise, document procedures if changed
Generate and provide reports on servers built, be sure Inventory updates into the asset management database occurs
Basic to Advanced Windows Server Operating System Installations
Limited Linux Operating System Installations
Ability to demonstrate sound judgment and be able to prioritize assignments
Ability to work and communicate with a diverse Service Delivery/Project Management staff located throughout multiple regions
Ability to deal efficiently with escalations and difficult situations under pressure, resulting in different persons demanding services be restored
Excellent interpersonal, communication and organizational skills
Advance knowledge of ticketing systems (ServiceNow)
Strong working knowledge in ITIL Incident Management
Strong knowledge on Office tools (Excel, Word, Access and Visio), as well as Sharepoint
Advanced knowledge to support, maintain, and implement VMware Templates
Advanced Windows Systems Administration, building and supporting Windows 2008 Servers (legacy Windows 2003 possible)
Limited Linux Systems installations experience
Project Management and/or Problem/Change/Release Management work experience
Basic knowledge of Dell server hardware including Dell Blade server hardware
Basic knowledge of VMware ESX
Understanding of IP protocols, networking and domain administration
Basic Knowledge of SAN and NAS Storage
Experience in cross-platform environments would be a plus (Linux, Unix HPUX, Windows 2003/2008/2012)
3-5 years of relevant work experience

DPO Shared Services Analyst Resume Examples & Samples

Spreads borrower interim and year-end financial statements in Moody’s Risk Analyst (MRA) (and potentially in other software programs as well, if applicable)
Tests interim and year-end covenant compliance calculations
Prepares Ongoing Monitoring packages and Periodic Assessment packages
Prepares credit approval packages on small (relative to total credit exposure) credit facility renewals, settlement risk renewals, P-Card renewals, etc
Well organized, detail-oriented, and ability to multi-task
Ability to work collaboratively with multiple stakeholders

Installation Infrastructure & Services Analyst Resume Examples & Samples

5 years of experience in a professional work environment
Minimum of 5 years of working experience working with HQDA data systems to include ISR, HQIIS, Real Property Reporting systems; Facility Sustainment Model, PPBE process
Experience with in-person and remote training
Experience with mid-level expertise in Microsoft programs, including Word and PowerPoint
Secret clearance

Infrastructure Services Analyst Resume Examples & Samples

Analysing the production issues and provide solutions and implement them. Role has to contribute in all production issues recoveries
Building knowledge documents to be used by the team and to contribute in application take-on from project team
Contributing in application design reviews with project team and building support model
Building task force to resolve long-running and complex issues in the system thereby improving efficiency of the production environment
Mentoring and liaising with support engineers on improving technology skill level
Ensuring availability of all business critical applications in scope and involvement in infrastructure events DR/ADR,M5K events
Good experience in application development or production support roles
Hands on knowledge of the major technologies involved in the project
Skilled in MS SQL Server 2000, MS SQL Server 2005 and
Experienced in T-SQL programming (stored procedures, triggers, indexes, functions)
Hands-on experience on performance tuning, query optimisation,
Good understanding of Relational Data Management System (RDBMS) concepts

Managed Services Analyst Resume Examples & Samples

Review the correctness of the project P&L/Balance Sheet in cooperation with the Finance Shared Services centers, Geo and country finance
Assure that accounting treatments defined for a specific managed services projects are met in accordance with HDS accounting policies
University degree in Accounting/Finance/Qualified accountant
5+ years’ experience in finance and project accounting including IT managed services
Experience in multinational and relevant sector preferred
Working knowledge of US GAAP, local GAAP (where relevant), revenue recognition and SOX
Influencing skills at all levels of the business
Highly motivational and can work under pressure and tight deadline

Field Services Analyst Resume Examples & Samples

Responsible for handling voice and audio/video incident tickets in the Service Now ticketing system queue in a fast-paced environment, ensuring that end-users are responded to, and tickets are followed up on and closed in a timely manner
Provide live, in-meeting and remote video conferencing support and monitoring for all conference rooms, board rooms and Telepresence rooms for all FRB locations. Set up scheduled audio and video conferencing bridges, as well as ad-hoc/point-to-point video connections for end-users
Ensures the integrity of the voice and video communications network and devices: Cisco Call Manager, ShoreTel Director, ACD, auto-attendants, call recording, IVR, Telepresence, TMS/Codian, CATV, and all related applications and hardware. This includes responding to system issues on an on call rotation outside of business hours
Interfaces with carriers and third party vendors during system and circuit outages, and working the issues all the way to resolution. Excellent communication with the team, cross-functional teams, management and vendors is a must
Performs the following sysadmin duties: troubleshooting, handling IMACs, hw installations, administration, and configuration
Assist with telecom-related projects, such as the development and deployment of new equipment, testing, and training at FRB sites and facilities
Responsible for maintaining current and accurate documentation of technical information, inventory and procedures. This includes documentation of frequent or new issues/resolutions to promote cross-training and team support
Active participation in process improvements and collaboration within the team and with other IS teams to promote teamwork and efficiencies
Perform duties & responsibilities specific to department functions & activities, and other duties & responsibilities as required or assigned by supervisor
Bachelor's degree preferred, with emphasis in a computer related field or equivalent skill, knowledge and mental development
Must provide extraordinary customer service, and be able to learn and represent First Republic Bank's culture and values
Minimum of 8 years' hands-on experience in installing, troubleshooting and maintaining IP PBX, voice messaging and video systems and networks
Requires working knowledge of router configuration, internet routing methods and protocols, packet network design, broadband access and data cabling, as well as MUXs, CSUs, DSUs, T1, DS-0, DS-1, DS-3, PRI, ISDN, analog, voice cabling, and local and long distance services
Must be knowledgeable in telco order procedures and processes
Must possess strong interpersonal skills, excellent written and oral communication skills, and the ability to interact effectively with end-users, team members, cross-functional teams and vendors on a daily basis
Requires strong time-management, organizational and analytical skills, including the ability to meet deadlines, work in a team environment, and follow written policies and procedures
A general knowledge of all bank operations is preferred
Must possess good work ethics and a positive attitude in a fast-paced environment with many changes

Services Analyst Resume Examples & Samples

Identify and implement high performance business value creation and transformation by delivering analysis in support of GSS’s agenda aid the Business Operations Manager in the tactical execution of Operational initiatives
Provide Data Intelligence by designing, developing, and building intuitive dashboards by leveraging enterprise reporting systems
Build organizational knowledge and work with stakeholders to identify business risks via analysis and make recommendations to mitigate their impact and drive continuous improvement
Drive proactive analysis of the metrics and provide insights of the business to the respective departments/divisions impacted
Provide assistance to the team on business strategy, financial performance, annual planning, and on-going operations. Highlight opportunities and provide practical, action-focused recommendations
1 year of experience and proficiency with Microsoft Office Suite
1 year of experience and basic working knowledge of CSS and HTML
"Self-starter" personality with the ability to self-motivate and be resourceful in a fast paced environment
Strong analytical skills; hands-on experience with large amounts of data with ability to use Data Analysis tools like MS Excel or MiniTab
Strong work ethic and a history of meeting tight deadlines
Ability to create sound analysis to be used to tactically drive larger organizational initiatives
Task-oriented drive to investigate and dissect information with a strong focus on quality
Strong sense of integrity and accountability
Able to work cross-functionally and interact effectively with all levels of the organization
Able to work easily as part of a team and also independently to achieve individual and group goals
Basic programming experience preferred to enable analysis outside the constraints of Microsoft office; SQL and/or JavaScript or similar language preferred
Prepared to listen to others and have a strong sense of customer service
Flexible, self-motivated, curious and willing to continually develop in order to solve problems and drive results

IWM Western Division Branch Services Analyst Resume Examples & Samples

Providing business analytics, project management to the team, our International Client Advisors (ICAs) and our International Wealth Office (IWO) Managers
The development of an Off-shore Product Matrix, leading to enhancing MSWMs off-shore product platform; the development of an International Middle Markets business model; the development of an International Futures business model; and the launch of Dual Currency Notes within Morgan Stanley Wealth Management
Perform qualitative and quantitative risk analyses of the business controls (Rules of the Road, account opening), supporting remediation-related activities from reducing our jurisdictional exposure, to ensuring that NRC business is conducted by advisors with expertise in the space, to enhancing controls around the international client types with whom MS does business, and the right sales practices and supervisory infrastructure govern this business
Broad understanding of and/or strong interest in international markets
International client, cross-border securities, capital markets, and/or cultural knowledge
Registration licenses (e.g., Series 7, 63 (or 66)) required or to be obtained after taking the role
Strong collaboration skills across both corporate and field structures
Interest in / willingness to travel

Investor Services Analyst Resume Examples & Samples

Process all investor orders, such as subscriptions/redemptions/transfers/switches – this includes
University degree in finance/accounting or commensurate experience
1-2 years of relevant experience in the financial industry, preferably some related to client servicing and/or internal controls

Credit Services Analyst Resume Examples & Samples

Reviews and evaluates credit applications within lending criteria and within approved lending authority
Processes credit line increases and issue authorizations for sales on customer’s accounts that are within company policy
Faxes back incomplete applications indicating the missing required data
Reviews tax returns and pay stubs to verify income and record verification when required
Explain financing terms and responds to general merchant inquiries
Ensure good merchant service and continuing relationship by ensuring prompt turnaround time
Maintains a prompt turnaround time on credit decisions. Must be able to deal with merchants in a professional manner
High school diploma/GED
Excellent oral and written communications skills in English and French
Ability to work shifts as assigned within an extended hours of operation

Global Services Analyst Resume Examples & Samples

Work closely with your manager to assist in the analysis and preparation of client deliverables and answer client questions
Develop mastery of propriety Nielsen tools and metrics, which you will use to help solve your clients most pressing business questions
Simplify data into a compelling story that will be presented to clients and used by industry leaders to set strategy
Be the voice of the consumer by keeping our clients at the forefront of industry trends
Develop a basic working knowledge what drives sales to help our clients increase revenue
Strong oral and written communication, organization & client service skills
Able to synthesize data & simplify findings
Able to work collaboratively with internal & external teams
Basic project management skills and ability to manage multiple priorities
Strong sense of urgency and accountability to drive client outcomes
0-3 years’ experience
Related industries include: Consumer Packaged Goods, Consulting, Information, Sales, Analytics

Lead Shared Services Analyst Resume Examples & Samples

Work directly with government leaders in translating their mission, vision, goals and strategies into actionable transition plans or roadmaps
Guide sponsors on alternative shared services delivery and operating models and advise sponsors through the shared services planning, deployment, and management lifecycle
Assist agencies in creating and overseeing an enterprise shared services business architecture or architectural components for their organization
Advise government leaders on transition and program management approaches, provide oversight for execution and recommend methods for measuring and reporting on performance
Support government staff in communicating transition benefits and plans to leaders to gain buy-in and approval
Act as a thought leader in the advancement of Enterprise Transition Planning and Execution within MITRE and across Government, Industry, Academia, and Professional Societies
Bachelor's degree in Engineering, Information Science, Information Technology, Computer Science, Management Information Systems, or Management Science, or related disciplines
5+ years in applying one or more of the following capabilities in complex environments
Master’s degree in Engineering, Information Science, Information Technology, Computer Science, Management Information Systems, or Management Science, or related disciplines desirable
Experience working with multiple Government departments or agencies is preferred, but experience working on transformational projects in other complex environments such as state and local government, non-profit organizations and private sector may be considered
Candidates holding current/active US Government security clearance(s) are preferred

Business Services Analyst Resume Examples & Samples

Understand basic accounting principles and financial cause and effect of financial transactions
Use multiple sources to produce, review, and revise monthly client invoices
Identify, research, and audit plan balance discrepancies
Process plan and participant level transactions from trust assets
Billing entry, inventory audit, cash application, past due processing, client realization analysis, special projects, and other ad hoc reporting
Support team members and team goals
Demonstrate commitment to teamwork and a positive attitude

IT Services Analyst Internship Resume Examples & Samples

Exceptional customer service, written and verbal communication, and analytical skills
Desire to learn new and challenging technologies
Student in an Associates or Bachelors Program in Computer Science, Network Infrastructure, or a related field of study
Must have availability to work during regular business hours Mon-Fri, 8:30-5:30pm (flexibility will be based on class schedule)
Knowledge and school experience with Microsoft Active Directory, Exchange, Windows 7, and Office
Knowledge and school experience with Cisco IOS
Microsoft, Cisco, and CompTIA certification are a plus
Knowledge of PC and printer hardware
Ability to troubleshoot and correct hardware and software problems
Be able to lift and move up to 25 pounds
This internship is a yearlong assignment

Managed Services Analyst Resume Examples & Samples

Ensure complete upload of client portfolios into MSCI's proprietary Risk Management products, namely BarraOne and RiskManager
Generate Reconciliation and Quality Assurance reports post upload of client portfolios and carry out preliminary checks for correctness of the data upload
Managing any client issues end-to-end right from providing zero level support to escalating it to the right teams within MSCI for the quick closure of these issues
Work closely with the financial engineering and system integration teams of MSCI to devise and set up asset modeling and proxying solutions for financial instrument rejections arising during data loading process
Leverage their IT skills (EXCEL, VBA code) to come up with automated solutions to optimize client-specific workflows
Client interaction and engagement. Work closely with client to resolve issues and maintain the relationship. To act as single point of contact for client
Gradually gain a deep understanding of Risk Financial Management and Performance Analytics methodologies
Understand the analytics behind different MSCI products and learn in and out of the products
It's a Global Team and requires close collaboration between Mumbai and Monterrey Team so candidate shift timings may be little earlier than normal
Good Verbal and written Communication Skills
Organizational skills with the ability to handle multiple projects under tight, short-term deadlines
0-3 years of experience in current role or in previous internships in the financial investment domain, and/or managing financial data
Bachelor Degree in Mathematics, Physics, Engineering, Economics, Technology or similar subject
Exposure to statistical software like MATLAB, Stata, SAS, etc., will be an added plus
Candidates pursuing Certifications like CFA/FRM/CAIA will be an added advantage

Location Services Analyst Resume Examples & Samples

GED or High school Diploma
OR US Armed Forces as an Army Adjutant General 42A or Human Resources/Personnel Administration Specialist 42A, 75B, Navy Human Resources Officer 120X or Personnel Specialist PS/Yeoman YN, USMC Adjutant Officer 0180 or Personnel & Administration 01XX, Air Force Personnel Officer AFSC 36PX or AFSC 3S0X1, or USCG Human Resources Officer CG-HRM10 or Yeoman YN
Customer Service Experience
Decision Making
Degree of Accountability
Able to balance workload

Business Services Analyst Resume Examples & Samples

Independently performs data-driven business process analysis for all Customer Service (CSC) teams. Identifies gaps, develops comprehensive solutions; recommends strategic approaches to mitigate identified opportunities and/ or sustain performance; and assists in validating effectiveness of implemented action. Ensures 100% accuracy of all monthly, quarterly, yearly and AdHoc tasks and reports
Acts as a change agent to help facilitate and deploy corrective actions on critical business and quality requirements
Provides support in data management and reporting by conducting a full lifecycle of activities that includes requirements analysis and design, creating a structured reporting capability and developing standard approaches in monitoring performance and quality control plans
Analyzes feasibility of, and develop requirements for, new tools and/ or CSC processes and enhancements to existing process/ systems to ensure optimal operational performance
Assists Senior Team Leader in coordinating Team Resources and monitoring team activities
Represents Customer Service Operations in in cross-functional projects and initiatives; primes discussions with key players in the organization to present, assess and coordinate and/ or align processes
Business Performance Analysis
Demonstrated skills in utilizing business technology tools which includes Verint Ultra, Avaya IQ, QlikView

Banking Services Analyst Resume Examples & Samples

Manage high volume mailbox that supports Operations & Asset Managers in providing real time balances, statements and account opening assistance. Ensuring that personal access of up to 40 on-line systems is maintained so that relevant duties can be carried out in a timely manner
Carry out administrator duties on over 40 on-line banking systems, including but not limited to managing user access and their associated information i.e. user IDs, passwords, contact information, roles and customising account settings in-line with Capita Internal Procedures
Assist Asset Managers with bank account opening and obtaining relevant signing rights over accounts that Capita have control over including coordinating on line access
Liaising with both international and domestic banks to ensure that all bank mandates, signatory lists, power of attorney, fax indemnities and legal documents are in place and current in relation to all relevant bank accounts across the team
Excellent knowledge of KYC requirements and data protection relating to confidential data
Manage database of all banking systems, recording user access levels, administrator access rights, record of fobs assigned
Develop and maintain relationships and contact list with all European banks
Deliver quality customer care with a view to reaching management and customer service expectations
Assist in the documentation and maintenance of clearly defined departmental procedures for all functions performed in their respective area
Assist in managing busy mailbox dedicated to supporting Operations and asset managers with banking queries and account opening
Third level qualification in Accountancy, Finance, Treasury or a related Business discipline -or- relevant experience related to the position
Experienced in administrator capacity and management of multiple on-line Banking Platforms
Experienced in account opening, bank mandates and legal terminology relating to account opening
Proficiency in Microsoft Office suite is required- particularly Excel
Good customer services focus with an ability to work independently and as part of a team
Exhibit a degree of reliability and flexibility and a positive attitude

CB Provider Services Analyst Resume Examples & Samples

Provides summary reports to clients and internal staff on results of project work and their corresponding revenue implications
Establishes effective working relationship with both clients and internal staff
Ability to work effectively in both team and individual environments
Ability to organize well
Ability to be versatile and easily adaptable to new regulations and rules from client to client
Ability to diverse in different standards across the nation per client needs
Ability to maintain and enhance existing customer relationships
Ability to travel 75% of the time
High School Diploma or GED required, Bachelor’s or Associates degree preferred
Familiar with secondary billing, appeals, and contractual adjustments
Understanding of healthcare claim billing and collection terminology

Installation Infrastructure & Services Analyst Resume Examples & Samples

Experience with in
Person and remote training
Experience with mid
Level expertise in Microsoft programs, including Word and PowerPoint

100

Quality Services Analyst Resume Examples & Samples

Performs required organoleptic, physical and chemical analyses of raw materials, intermediates, and finished products according to established/compendial procedures with minimum supervision
Performs process control and process improvement testing to provide quick action and resolution of manufacturing issues
Performs testing and approval of NHP / Drug and Dietary Supplement products
Performs routine standardization, calibration and maintenance of laboratory instruments to maintain proper functioning and as required by the supervisor. Reports faulty equipment to the supervisor
Prepares samples and documentation to support third-party laboratory testing
Orders and ensures that appropriate levels of operating supplies (glassware, reagents, chemicals, etc.,) are available to support lab testing
Supports the vendor certification and qualification quality systems through the evaluation of new/experimental raw materials, intermediates and finished products
Bachelor’s degree (4 yr) or community college diploma. Major: Chemistry, Pharmacy or Biochemistry
Previous experience in a pharmaceutical or confectionary laboratory
Decision making and trouble shooting skills
Planning and work organization skills
Ability to influence others and to establish partnerships
Proven ability to attend to detail and work with limited supervisión

101

Investor Services Analyst Resume Examples & Samples

Customer or client service experience
Ability to handle confidential and time sensitive information
Ability to work in changing, fast-paced work environment
Previous experience and knowledge of anti-money laundering/know your customer compliance procedures and supporting documentation for different entity types
Bachelor’s Degree in a Business related field

102

P&L Publication & Services Analyst Resume Examples & Samples

Produce accurate daily PNL reports to the bank's management and interacts with Business Managers to improve PNL reporting
Review FO/MO reconciliations between Trading P&L estimations at T and Official MO P&L at T+1 for explanation and comment to management when required
Reconcile monthly RCM and Valuation and Risk Control MAP and Reserves during End of Month process
Responsible for Portfolio life cycle management
Perform controls on key elements (like portfolio, books, systems, hierarchy) and liaise with internal departments in case of issues
Interaction with Global Publication & Services team for reporting and reconciliations alignment
Active follow up on updating documentation
Escalate issues to management on the fly and via Orus
Participate to global projects related to Publication & Services’ processes improvements
Participate to local projects related to process improvements and systems migrations
Participate to the improvement of the productivity within the team by proposing initiatives
3 years' working experience in related global markets operations and finance fields
University graduate in banking / finance / accounting or related disciplines

103

Project Services Analyst Resume Examples & Samples

Comply to and consistently follow the standards and procedures designed to enable you to work safely and effectively every day
Raise purchase requisitions and manage SES release for Asset Projects
Review and allocate internal charges to appropriate projects (e.g. camp accommodation, travel)
Liaise with Cost Engineers to prepare SKF and Journal templates for submission
Maintenance of workforce plan including reconciliation of payroll charges to cost centres
Maintenance of labour hire contracts, Monthly Reporting Calendar, Project Services team spreadsheets, and SharePoint site
Liaise with Project Teams to coordinate project reports and maintenance of Reporting Processes

104

Site IT Services Analyst Resume Examples & Samples

Effective management of relevant budgets including running costs, capital, projects and other activities
Provide support for all IS related projects which are conducted through Mars Information Services in Wodonga
Manage all local site IT support activities as required by Mars Information Sevices and the local Royal Canin Pacific Business unit
Deliver a high level of support for the Mars businesss units in Australia and New Zealand
Develop strong working relationships with all associates, contractors and vendors across Mars IS and business units
Support the delivery of Global Services
Manage day-to-day provision of infrastructure services, leveraging Global Services and systems to minimise cost
Maintain a high level of compliance
Manage the operation of hardware and general infrastructure, applications and associated interface technologies
Protect corporate IT assets and data through enforcement of asset management, software licensing and security policies and processes
Participate in an ANZ after hours on-call support roster
Previous experience in IT related role/s
Strong Customer Focus
Time Management Skills
Negotiation and Influencing Skills
Activity Management
Good verbal, written and presentation skills
Good Financial management skills

105

Cerner Charge Services Analyst Resume Examples & Samples

Assist Cerner and sites in unit testing of all charges to include
Assist in initial testing of Charge services interface to ensure connectivity and that charges are in the correct format and batched appropriately
Tracking to ensure each charge is tested for all applicable scenarios
Coordinate local testing resources to ensure that validation is completed timely and documentation is completed
Coordinate scenario development to include oversite of encounter creation and scenario validation
Work with Cerner and site resources to troubleshoot an unsuccessful testing results
Assist in collection of DCW’ s for outstanding build
Assist sites in understanding missing data elements
Assist sites in review of build that is already in place
Make recommendations to resolve any outstanding issues in how to capture specific charges
Provide QA and tracking to ensure that all charges have been built for all sites

106

Cerner Charge Services Analyst Resume Examples & Samples

Position Security
Powernotes/Dynamic Documentation
Iview/Event sets/Powerforms
Core – Location
Charge Services
Discern Rules
CCL Reporting
Adherence to change management protocols
10+ years Experience; including experience in an academic medical center

107

Senior Business Services Analyst Resume Examples & Samples

Studying, interpreting and developing thorough understanding of problems and opportunities; ability to develop and communicate the story to various levels of leadership
Document internal expectations for service delivery in the contract(s) and service agreements
Facilitate the measurement of selected services to be tracked and monitored
Monitor reporting and metrics; build recommendations that drive action / resolution
Present findings that drive understanding, alignment, and informed decision making
Facilitate the framework for corrective action plans and financial ramifications of non-performing supplier(s)
Drives work cross-functionally
Execute processes to track appropriate supplier performance metrics and interactions, including utilization of external benchmarks
Define business processes and execute recommended improvements
Engineer tactical and strategic solutions that withstand the variability inherent to the business
Complete projects on time, within budget, and defect free while holding team members accountable for timely and accurate execution of assigned tasks
Summarizes and communicates recommendations to leadership
Demonstrates ability to work and lead both independently and in a cross functional team
Works across geographies and cultures
Informally leads team, giving guidance, training support and peer coaching; gets work done through others
Resolves conflict and acts as escalation contact for internal and external partners
Exemplifies our values of Integrity, External Focus, Broad-mindedness, Agility, Leadership and Results while creating a vibrant culture
Bachelor’s degree in business related field and/or 4-6 years related business experience required
Demonstrated significant initiative, tenacity, and leadership in prior job
Experience managing external supplier(s)/customer(s) relationships
Self starter with ability to work independently
Prioritize multiple activities simultaneously
Lead change in an ambiguous and dynamic business environment
Proficient PC skills (Microsoft Office) including Word, Excel, PowerPoint and Outlook
Strong data management and analytical skills
Demonstrates strategic and critical thinking skills
Ability to define a project plan and lead projects
Domestic and International travel may be required
Ability to work and perform in a fun, agile and fast paced business environment

108

Business Services Analyst Resume Examples & Samples

Support Service Now Modules and their work flow
Subject matter expertise in designated modules assigned
Possess a basic understanding of the interconnectivity of the systems and applications used in Information Technology infrastructure
Ability to create basic system configuration procedures
Ability to follow system configuration procedures
Ability to design and create documentation for assigned modules
Ability to follow documentation to configure basic work flow
Create and maintain system standards as assigned
Contribute to policies and procedures for the Solution Center
Ability to understand the customer’s business requirements and technical needs
Ability to consult, design and determine the most effective design for customers’ workflow
Project management and the ability to manage a several projects simultaneously with minimal supervision
Ability to run queries and create professional documentation and reporting
Work collaboratively with business owners to insure best practices are maintained
High level of complex problem solving skills
Independent thinker with strong decision making skills
Advanced interpersonal skills and the ability to work in a diverse and complex environment, think
Logically and resolve conflicts across departmental boundaries
Proficient in PC skills and computer assisted programs to include word, excel, power point, etc
Ability to work in a fast-paced, time-sensitive environment with a focus on SLA achievement
Service Now or other ITSM experience
Technical lead experience
Clinical IT experience
Database knowledge
Varied experience related to all levels of IT services

109

IT Business Services Analyst Resume Examples & Samples

Create strategic road map for Office 365 for NRT agents and employees
Identify new ways to leverage various aspects of Office 365 platform in solving business problems
Office 365 subject matter expert for NRT Information Technology
Create strategic road map for Okta, including identity management, adaptive MFA, universal directory, mobile management and lifecycle management
Create technical documentation as needed
Work with resources inside and outside the organization to design and implement solutions
Lead technical assignments from architecture to deployment
Provide thought leadership on identity management, O365 usage and active directory maintenance, consolidation and scalability
Bachelor’s Degree in Computer Science or related field preferred
5+ years of experience in LDAP or Active Directory environments
2+ years of experience consolidating and centralizing LDAP or Active Directory environments
1+ years of Microsoft Powershell experience (Optional)
2+ years of experience with Office 365 or Exchange Online, Sharepoint Online – may be substituted with relevant on-premise expertise of Exchange or Sharepoint
2+ years of experience of Identity Management and Security on Okta
Experience with Windows Server (2008 or above) and Okta, strongly preferred
Microsoft Certified Professional – Exchange, Server or Active Directory, strongly preferred
Active Directory management of users, computers, devices, group policy, DNS at a large enterprise (10K users or more), strongly preferred
Strong ability to troubleshoot independently and offer alternative solutions
Strong organizational skills and self motivation
Ability to work independently within a team environment & handle multiple tasks
Ability to conduct research into software products and issues as required
Works well in an agile environment, completing quality work in a timely fashion
Ability to work with users and other technical resources

110

Messaging Services Analyst Resume Examples & Samples

2yr to 8 yr of relevant experience
Hands on Operational Experience in GOOD Technology is essential
Knowledge and hands on Operational experience on MDM tools GOOD Technology, Airwatch, BES, XenMobile, MaaS360
Experience with Android, iOS applications & adapt at mastering new non- standard i.e. native applications
Expert knowledge in troubleshooting all device platforms (BlackBerry, iOS and Android) with multiple applications
Basic skills in gathering requirements and designing/implementing/supporting exchange/mobility solutions
Excellent communication skills, both written and oral
Provide technical guidance regarding technology and proposed upgrades to current and future equipment for customers
Interact with a large variety of clients to provide Mobility and IT related 1st level and 2nd Level technical support for Mobility/Exchange related incidents and requests
Assist in Design, plan, and implement Mobile Messaging technologies
Analyze and translate business requirements and user needs into engineering, design, and technical specifications to support mobile telecommunications infrastructure
Strong customer service skills; interfaces with customers, end users, partners and associates
Additionally, the candidate must work well within a team, adapt easily to change. Preferably candidate should have a history of working unsupervised while achieving required goals
Understand requirements, analyze networking issue and provide first level updates and recommendations
Meet and manage service agreements with customers through OPAS V2 and V3
Participation in daily operations meeting, ensuring compliance and meet SLA for your respective sites and service area
Supporting customer environments on 24x7x365 basis
Hands on operational experience in GOOD Technology is essential
Knowledge of BlackBerry Enterprise servers (BES), Mobile Device Management servers (MDM)

111

Managed Print Services Analyst Resume Examples & Samples

Ability to scope and plan customer assessments within framework of Lexmark sales strategy for selected accounts
Interviews customers for requirements, identifies business needs or problems and determines integration and document solutions opportunities
Generates complete optimization plans for customers including current and future state maps, workflow, sustainability impact, change management and implementation. Provide findings/proposal deliverables that lead to decision points that sales counterparts can leverage to close deals
Employs knowledge of the market, industry and customer metrics to represent opportunity within accounts
Consult with customer as subject matter expert, providing insight into potential solutions that create value and improve the customer business performance
Responsible for the creation and execution of statements of work and project plans for customer engagements
Responsible to build and grow a high trust relationship with key contacts within the customer environment
Participates with sales lead to develop proposals and RFP responses
Support operations team in defining and executing projects in Managed Print Service (MPS) accounts that grow the installed base of branded hardware and usage of supplies
Ability to determine how the customer’s organization functions; understand the origin and rationale behind key policies, practices and procedures in order to achieve the desired result
Demonstrates discipline in following standard practices and develops or enhances practices as needed by the customer or Lexmark
Maintain sufficient dialogue with key customer contacts to understand and prioritize business initiatives
Identifies and provides recommendations for process and productivity improvements and cost reductions for both the customer and Lexmark
Promote the value of the customer / Lexmark relationship within the customer, Lexmark and all third party organizations
A recognized strong team player known for consistent delivery of quality to the customer

112

Student Services Analyst Resume Examples & Samples

Provides administrative services to client university students and faculty
Assists the Registrar in executing student services support for a military university: develop course rosters; in-process students on first day of course; issue student’s university access badges; present welcome brief to new students; create record of attendance, certificates and diplomas
Assists with classroom design, management, and physical set up
Update the student handbook and create certificates and course agendas, distribute and collect surveys and critiques
Creates course critiques and various levels of learning assessments using SNAP survey software
SECRET clearance required, TOP SECRET/SCI clearance eligible
BA/BS required in any field
2 years’ performing in student service function at a post-secondary education institution Technical editing experience preferred
Understanding of military service (Army, Air Force, Navy, and Marine) and civilian education programs, and civilian and military training management systems
2 years’ experience with policies and procedures for course enrollment, regulatory requirements for course completion and data required for maintenance of academic records
3 years’ experience with SharePoint and learning management systems to include Blackboard
Skilled in performing mathematical computations such as add, subtracting and computing percentage for preparation of statistical reports
Ability to type at 30 wpm to input, store, retrieve, manipulate, computer, and print information/data

113

Position Services Analyst Resume Examples & Samples

Good quantitative skills
Proficiency with Microsoft Excel and other Microsoft Office applications
Strong time management/prioritization skills

114

Investor Services Analyst Resume Examples & Samples

Independent coordination of on-boarding process for new Global Investor Services clients; liaise directly with client and their consultant(s) on funding documentation
Oversee account closings, restructurings, and custody rule procedures as needed
Supervise the cash flow processes and required documentation
Serve as a first escalation point on complex client questions and issues
Participate in internal projects focused on fund investors, onboardings, efficiency (systems), etc
Help to identity areas of operational efficiency and best practices
A minimum of 5 years industry related experience is preferred
Strong client service orientation; ability to handle frequent client contact with grace and professional judgment
Ability to work in a fast-paced and team-oriented environment, where priorities change frequently and deadlines are often under significant time pressure
Ability to work independently, manage, and effectively prioritize multiple tasks simultaneously
Strong analytical/problem solving skills and keen attention to detail
Solid work ethic, positive attitude, and strong business judgment
Designation of, or demonstrated progress towards, an MBA or CFA preferred

115

Custody Asset Services Analyst Resume Examples & Samples

Understand the business rationale behind various corporate actions events and serve as The SME regarding market practices
Process all mandatory and voluntary events including tenders, exchanges, spin-offs, voluntary/mandatory mergers, etc
Act as The client service rep for incoming queries
Complete cash/stock record reconciliations, ensuring timely and appropriate resolution
Products include US Equities and Fixed Income
Working knowledge of BPS, Impact, and DTC systems
Experience in a custody environment
Must have strong overall knowledge of Domestic markets, with emphasis on Equity and Fixed Income processing of voluntary and mandatory corporate action. Knowledge of tax implications resulting from corporate action events
Must be proficient in Broadridge BPS, IMPACT, DTCC, and SWIFT
Minimum of 5 years’ experience in Asset Services

116

Managed File Services Analyst Resume Examples & Samples

Validate requests for completeness of information and alignment with current standards
Ensure completeness of implementation records and accuracy of data entry
Update appropriate data within implementation workflow tool
Report on project progress, service level attainment, and customer issue escalation
Perform validation testing for new data transmission set-ups. Complete testing documentation and coordinate with counterparties as necessary
Educate requesters on implementation processes and standards
Contribute to process improvement initiatives within the department
Share responsibility for rotating duties with fellow team members
2 years general IT experience
2 years data file transmission or similar experience
Two-year degree in computer science or related field
Experience with data file transmissions concepts and practices
Experience with file transmission applications

117

Investor Services Analyst Resume Examples & Samples

Builds rapport and leverages customer relationships with existing and potential borrowers with the goal of meeting customer needs and exceeding their expectations
Analyze customers' financial situations and provide the appropriate solution by advising customers as to the appropriate loan product for them
Excel in a fast paced environment with the ability to multitask and follow up with multiple customer and work on multiple files each and every day
Accept multiple live, qualified inbound leads daily
Lock loans at point of sale, request initial documents from the customer, and submit an initial, paperless loan package to production staff
Structure and price loans accurately
2+ years' full time refinance loan origination experience; call center environment preferred
Strong desire to succeed in a sales environment and be a top producer
Ability to correctly and accurately structure and price loans
Complete knowledge of conventional and government loan programs (purchase and refinance)
Current CA DBO and NMLS license
Four or more additional state NMLS licenses preferred
Self-motivated, self-starting professional
Detail oriented with strong organizational and follow through skills
Truly independent mortgage sales professional
Bilingual; ability to read, write and speak Spanish is a plus but not required
Two or more recent years' full time loan origination experience, preferably in a call center environment
Minimum of four approved state licenses through the NMLS

118

Configuration Services Analyst Resume Examples & Samples

Develop BOM Structures and Ordering Instructions to integrate CFI custom Hardware, Software and Asset Services requirements into the factory environment
Work closely with the BU on project planning to aid project scheduling within CFI End to end
Drive Lead time expectations on completed Ordering instructions within the BU
Diploma / Degree in Electronic/Computer Engineering, Business Related course or equivalent with min 1 year of related experience
Willing to work on shift ( permanent 10am to 7pm )

119

Lag-rfc MeM Services Analyst Resume Examples & Samples

Actual and Rolling Estimate
Ensure monthly closing activities (for all locations included in the Shared Services Center) are performed. Review Actual results by campaign to check reasonability and review possible variances vs. RE
Review Budget supplements and cuts according to approved budget. Make revisions by exception of shifts performed by users to avoid significant changes in approved budget
In order to ensure that year end accrual is related to expenses incurred in the closing year, review and follow up open PO s to be accrued and support BU Finance teams
Business Plan
Coordinate BP process for DME and Marketing Deductions, in a close relation with FU Financial Planning and MEM Center Teams
Ensure upload in SAP is performed smoothly and on a timely manner for all Regions
Internal Controls and Processes
Ensure that Balance Sheet accounts related to MEM are reconciled on a monthly basis. Approval of manual Journal vouchers adjustments proposed by analyst
Generally Accepted Accounting Principles. Deep knowledge and understanding of U.S. and local GAAP
Financial Policies and Procedures. Knowledge and deep understanding of the Company's financial policies and procedures including Standard Practices and Procedures, Standard Accounting Codes, Reporting And Budgeting, Code of Business Conduct, ISSCOM, as well as internal policies and procedures (e.g., COA, release strategy, Incidence Pricing Policy, DMI co participation Policy)
Experience required in previous positions: 5 years in Accounting, Budgeting, and Financial Planning
Educational Requirements:Bachelor’s degree from a university or equivalent

120

Configuration Services Analyst Resume Examples & Samples

Support Pro Deploy Client project on various tools such as GPT, GDMS, CSWF, DELTA, GII and etc
Work with Material/Finance/Engineering team on Mod/Part creation via internal tools and ensure Mod/Part ready in time
Understand project requirements and work out OEI template accordingly
Interface with SCMs to ensure CS SKU setting timely and accurate
Coordinate respective teams on issues caused by Mod/Part/SKU settings
Produce reports and analysis on CS related activities to aid in forecasting/business driving
Work together with the respective teams on internal project transition
Leverage internal customers’ feedback to perform analysis aiming at improving the process quality and efficiency
Experience with service operations in multi-national company, 4 yrs+
Strong experience in driving processes efficiency related to service operation, familiar with quality control process
Customer oriented mindset
Good team player, strong interpersonal skill
Ability to communicate clearly through oral and written communications
Skilled in MS Office products and MS Project software
Good English capability
Fluent in Japanese language is a plus point

121

Banking Services Analyst Resume Examples & Samples

Ability to prioritise and manage multiple tasks simultaneously
Good organisational and time management skills with the ability to meet tight deadlines
Proficiency working with Microsoft Office suite- particularly Excel

122

IT Services Analyst Resume Examples & Samples

Provide strategic input and direction for handling matters involving our geographically distributed IT systems, while providing simple but effective scalability, performance, and reliability
Create detailed technical documentation for lower level staff and direct the installation and configuration of IT systems
Manage schedules and provide after-hours or weekend support when necessary to perform high-risk or planned downtime of SpaceX systems for upgrades and maintenance
Resolve and troubleshoot escalated IT support issues
Train other IT Services employees
Registry functions (Structure, Keys, etc.)
Network design, configuration and troubleshooting (IPv4 Addressing, Layer 2/3 technologies, 802.11, etc.)
Encryption (Bitlocker, etc.)
Hardware configuration (Driver differentiation, WHQL, etc.)
File and print sharing
File system and network access controls
Web browsers (Chrome, Firefox, Internet Explorer)
Anti-virus / anti-malware software (Bitdefender, Symantec, etc.)
Client Certificates (ADCS, enrollment, etc.)
Software VPN clients (Cisco, etc.)
Must have 3-5 years work experience building, deploying, and supporting computer systems within a mid to large enterprise environment
Associates or Bachelor's degree in Computer Science or related field
Expert level troubleshooting ability for clients, systems, and services in a Microsoft Active Directory domain environment
The ability to create detailed technical documentation
Experience working with client solutions (hardware and software) in the Windows, Linux and Apple environments, Microsoft SCCM and other client management packaging and management solutions
Flexibility and ability to flourish in a fast paced and challenging environment
A self-starter with excellent motivation, leadership, and ingenuity
Due to the high visibility of this position, excellent written, verbal and phone communications skills are very important

123

Managed Services Analyst Resume Examples & Samples

Support the Managed Services team in their day-to-day tasks for ensuring quality and timeliness of their regular deliverables
Create/update custom reports for internal purposes to ensure our best practices are being applied across all clients
Leverage their IT skills (EXCEL, VBA) to come up with automated solutions to optimize client-specific workflows
Work as team with the client to resolve issues and maintain the relationship
Basic understanding of global financial markets and the diverse financial instruments traded
Bachelor Degree in Finance, Economics, Actuary, Physics, Engineering, Technology or similar subject

124

Risk Services Analyst Group Manager Resume Examples & Samples

Manage appropriate research tools, methods and software, including banking systems and other vendor solutions
Research identified clients through a coordinated review process utilizing appropriate banking and vendor solutions with no supervision
Conduct analysis of data, identify risk and risk exposure, submit timely regulatory compliance filing when required, produce reports and communicate recommendations to senior personnel and management
Oversee review of all analyst research projects and assignments for compliance with guidelines, format, and deliverables
Establish and maintain quality control standards and business recovery strategy for compliance with documentation and in-depth research coordination
Manage integrated relationships with interdependent departments and business units
Provide project management leadership on assigned projects, project definitions, team structure, cost/benefit, operational impact and execution
Provide direction in objectively evaluating analytical data to render quantifiable conclusions
Analyze database trend information against peers and maintain benchmark results both internal and external
Coordinate and follow through with all investigation staff training, assigned projects and formulate periodic reports on progress
Make professional presentations based on risk assessment evaluations, documentation and loss avoidance measures
Proactively participate in continuous review and updates of current policies and procedures to ensure that they meet changing business unit conditions and demands
Five or more years experience in the development, implementation and documentation of processes as well as investigative research, preferably in a management role
Thorough understanding of banking policies, procedures, structure, control processes; banking requirements relating to fraud, loan application process, credit reports, money laundering and terrorist financing
Proven analytical and problem solving skills in a project management environment
Proficient in MS Word, Excel, Access and PowerPoint along with navigation of internet websites and vendor databases
Strong verbal, written and interpersonal communication skills
Ability to mentor, coach and manage subordinates in everyday job function
Masters degree in Business Administration, Risk Management, etc
Professional Certifications in industry

125

Workplace Services Analyst Resume Examples & Samples

Excellent time management, organizational, coordination, and communication (both verbal and written) skills
Must be able to effectively communicate while employing diplomacy with high level executives within the organization and on the global scale
Must be capable of handling multiple projects simultaneously with little supervision
Ability to set multiple priorities and set appropriate trace systems to track projects and work
Complete assignments on time, or advise in advance of any delays
Ability to deal effectively with Team Members and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
Must have the ability to access and accurately input information using computer word-processing, database and/or spreadsheet programs, specifically the Microsoft Office Suite
Must be able to type forty (40) words per minute (wpm)
Ability to occasionally work overtime
Prior experience in office or facilities management, as well as, coordinating supportive services or related experience

126

Collaborative Services Analyst Resume Examples & Samples

Acts as initial point of contact for user support calls to the Collaborative Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team
Provides first-line technical support when handling calls, in order to provide time-of-call resolution to calls whenever possible
Provides an ad-hoc service to users of all computer systems, appropriate applications and video conference related troubleshooting and resolving problems
Assist in the maintenance of the Collaborative Services Help Desk Knowledge Base, SOPs and other required documentation
Scheduling, monitoring and supporting of daily video conferences
Provide onsite support/escalations for A/V equipment at 3 Huntington Quadrangle
Work alongside various IT teams to troubleshoot/support/test all items that fall under Collaborative Services support portfolio
2- 4 years moderate experience in providing service desk support preferred
Audio/visual, video conferencing, collaborative technologies knowledge/experience preferred

127

Managed Services Analyst Resume Examples & Samples

Previous experience in a similar role
Knowledgeable on Excel and other Microsoft products
Detailed understanding of windows systems
A great working knowledge of monitoring tools such Roboftp, Centrastage etc
Good knowledge of antivirus and backup software`s
Excellent and proven analysis and troubleshooting skills
Confident and able to work well across different function and with external customers

128

Client Invoicing Services Analyst Resume Examples & Samples

Ability to meet and exceed deadlines individually and as part of a team
Recommend and drive change within the department
Build and manage relationships with key global stakeholders and BlackRock clients
Accurately set up and maintain client billing records
Review calculations in accordance with the Investment Management Agreement (IMA)
Prior asset management experience helpful
Prior experience in developing processes
Ability to clearly and confidently communicate in verbal and written form
Intermediate Level Excel

129

Investor Services Analyst Resume Examples & Samples

2-5 years of work experience in financial services
Follow-up skills
Must be fluent in MS Office - Outlook, Word, Excel

130

Provider Services Analyst Medicaid Resume Examples & Samples

Provides on-site and remote financial account analysis; analyzes the following situations to identify instances of overpayments and clarifies discrepancies
Payment received by more than one payor
Retroactive payments
Double billing/payments
Inaccurate postings
Charges written off in excess of amounts actually billed
Debit contractual adjustments
Reclassification of accounts
Charges removed
Provider A/R collection systems modeling net revenue at the time of billing
Incorrect coordination of benefits
Payments made outside of payer specific guidelines/parameters
Analyzes provider Aged Trial Balance and Debit Adjustment reports and
Determines what claims will be reviewed during audit
Schedules, provides follow up and communication with provider personnel throughout duration of review
Identifies refund trends that can be applied across contract base to maximize revenue and makes recommendation for data mining projects
Provides credit balance worksheets and/or summary reports for each review conducted to providers and internal staff, as required
Provides claim detail and backup required for invoicing to management
Answers client questions on information provided and troubleshoots any issues
Ensures all processes meet HIPAA and Government security requirements with regards to sharing/storage of PHI (Personal Health Information)
Establishes effective working relationship with internal staff, and clients, as needed
Participates in internal and client meetings and calls, as needed, to provide project updates and report on specific provider related issues
May assist with training new and current auditors
Ability to work proficiently with Microsoft Word and Excel
Ability to quickly gain a sound foundation of knowledge of the various major provider accounts receivable systems
Ability to work effectively in both team and independent environments
Ability to follow instructions and established work protocols. Ability to organize well
Ability to assimilate to diverse national payer standards, per client needs
Ability to remain knowledgeable of current payer specific reimbursement regulations and remain abreast of changes to policy through client websites, etc
Ability to be detail oriented and quality focused
Understanding of coordination of benefit rules
1+ years of healthcare billing experience, audit or collection and accounts receivable experience in a healthcare environment preferred, but not required

131

Messaging Services Analyst Resume Examples & Samples

Hands on Operational Experience in Airwatch, GOOD Technology is essential
Knowledge and hands on Operational experience on MDM tools Airwatch, GOOD, BES, XenMobile, MaaS360
Hands on operational experience in Airwatch, GOOD Technology is essential

132

Transition Management Services Analyst Resume Examples & Samples

Coordination & execution of client on-boarding support strategies
FINRA 2273 Communication efforts
Daily tracking & monthly reporting
Use of internal proprietary applications
Operate Pitney Bowes Mail Machine as needed
Ability to prioritize appropriately and make important decisions independently
Analytic, problem solving & interpersonal skills
Accuracy, attention to detail, strong organizational skills are vital
Advanced Excel user & proficient in all Microsoft Office applications
Ability to coordinate efforts with branch-office personnel
Ability to follow up appropriately during on-going projects
Understanding of web technologies is helpful

133

IT Distributed Services Analyst Resume Examples & Samples

Associate’s degree (additional years of IT experience may offset degree requirement)
5 plus years of technical support experience in a distributed computing environment with the ability to troubleshoot applications, networks and remote access issues
Experience troubleshooting Microsoft Office applications
Deployment of Microsoft products (Windows 7, Office 2010, etc...) to an Enterprise (preferably Microsoft deployment toolkit)
Comptia A+ Certification
Experience with software & patch deployment/distribution
Resource and Hardware planning experience
Superior troubleshooting skills
Customer Service orientation

134

Senior Project Services Analyst Resume Examples & Samples

Extensive experience with MS Office a must. Primavera (P6) and MS Access experience a plus
Experience with horizontal drilling development programs a plus
Able to collaborate with a diverse group of internal asset support teams including Engineering, Land, Regulatory, Midstream, and Planning
Exhibits a positive, cooperative, team oriented relationship with colleagues, supervisors, managers and contractors
Volunteers to assist/coach/mentor other Project Services analysts with projects or issues and is able to explain ideas and concepts to them
Provide scheduling, estimating, budgeting, and forecasting support to the project team and assist management with recurring asset budget and reforecasting preparation
Produce, analyze, distribute and present accurate status reports to management
Assist with the identification and implementation of corrective actions as issues are identified
Promote Project Management/Services guidelines and standards
Provide Project Services field support when needed
Facilitate or develop Management of Change (MOC) process as needed
Active meeting participant and occasionally facilitates project or peer meetings

135

Corp-gbds Services Analyst Resume Examples & Samples

Business process and procedures
English (advanced written and spoken)
Oral and written communication

136

IT Services Analyst Resume Examples & Samples

Provide 2nd and 3rd tier support to SpaceX employees and customers who require assistance with their information technology resources
Install and configure access points, computers, telephones, and other technology/devices for new and existing SpaceX employees and customers
Install and configure consoles, servers, network switches, power distribution units, and other critical services in support of SpaceX launch, recovery, and space operations
Provide and plan after-hours or weekend support when necessary to perform high-risk or planned downtime of SpaceX IT systems for upgrades and maintenance
Support SpaceX with the regular maintenance of monitoring, backup, and infrastructure systems
Must have 4+ years’ work experience building, deploying and troubleshooting computer systems
Must have worked within a mid to large enterprise environment
Experience troubleshooting computer hardware, printers, and software, Microsoft technologies including Windows 7, Windows Server, and Microsoft Office
Experience working with low level storage platforms and protocols, with an emphasis on CIFS or NFS
Experience working with client solutions (hardware and software) in the Windows, Linux and Apple environments
Experience with Microsoft SCCM and other client management packaging and management solutions
Must have experience supporting and troubleshooting Cisco Systems network equipment and IP networks
Associates or Bachelor’s degree in Computer Science or related field is preferredbut not required
A+, Network+, MCSE, and other technical certifications preferred but not required
Enterprise experience working with system imaging and configuration management systems including: Microsoft Systems Center Configuration Manager (SCCM)
Ability to take on higher-level strategic projects when tactical projects stall. Areas can include network administration, systems administration, high-performance computing, information security, etc
Ability to write instructional documentation and convey highly technical ideas in simple terms
Must be comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities
Ability to address and resolve information technology issues promptly, effectively and independently
Motivated self-starter personality, able to work independently while maintaining patience with the constant interruptions of needy coworkers

137

AMS Senior Services Analyst Resume Examples & Samples

Preparation of high level management reviews (ie ww ops review) at WW and Regional level
Business analysis on cost by delivery, supply chain cost & efficiency, benchmarking
Development of an e2e WW ops reporting and analysis capability for
1) Extremely strong analytical background (ideally with a financial background or industrial engineering)
Demonstrable sound business acumen & finance business knowledge
Knowledge in Powerpoint
Can work in projects / tasks with tight schedule
Approach new requirements / tasks and assignments with a positive, opportunistic “can-do” attitude; willingness to take ownership of issues and assignments

138

Gtrf Services Analyst Resume Examples & Samples

Maintain and improve the delivery of “superior” customer service by actively driving operational performance, (meeting Service Level Agreements SLAs, maximizing, operational efficiency and reducing operational risks)
Responsibility for resource management to ensure the strategic objectives of the business are met
Facilitate adequate and timely cascading of all procedural changes to avoid non compliance with agreed procedures. Ensure awareness and adherence to all sanction related controls
Demonstrate awareness of policies and practices of the workplace
Exhibiting ownership of the business by raising any concerns to line management
Meet customer SLAs, and reduce operational risk by raising awareness/ sharing best practice, within team
Support other Trade Risk Fraud (TRF) functions when required to ensure Global Service Delivery (GSD) provide the best possible service to the business and their customers
Ensure staff are adequately trained in relevant areas of compliance and sanctions appropriate to the business
Excellent knowledge and experience in trade products, operations, Trade Cycle and customer service
Good understanding of Customer Groups and supporting business initiatives
Good understanding of Operational Risk related to the underlying Trade Transactions
Strong interpersonal, influencing and communication skills
A good team player who possesses good interpersonal and communication skills
Strong organizing and time management skills
Can work independently and quickly, with good attention to detail and solutions oriented
Good command of spoken and written English desirable
Self-motivated with initiatives to take on new and additional responsibilities
A Bachelor degree preferably in a business or related area

139

Cprm Quality & Business Services Analyst Resume Examples & Samples

Support of the MEU quality / manufacturing teams for cocoa & nuts,
Be a linkage of the commodity procurement operation to the procurement services team and the Taloca controlling team
Be a key link in ensuring that the CPRM / Taloca teams achieve their business objectives relating to commodity quality, commission income delivery and business process efficiency
Relationship management with suppliers and internal stakeholders on cocoa and nuts quality -support the Manager CPRM Cocoa in settling quality claims relating to quality issues in the cocoa bean and product commodity areas
Ensure latest version of specifications are signed by suppliers and updated in Meridian/Sharepoint
Link and travel when required to the cocoa bean plant facilities in Chirk, Herentals, Bludenz, Bratislava and Trostyanets
Invoicing and query support for Talcoa Commission Business - timely and accurate invoicing of Taloca commission income relating to the Cocoa and FONGS (Fats, Oils, Grains, Nuts and Sugar) business as well as on boarding new suppliers to the commission business, query resolution with existing suppliers and updating agreements where relevant
Business Process / Systems Champion for CPRM and Taloca
Administrative support in Taloca to CPRM lead and Zug site facility - act as cover during absence for Taloca Facility lead and back up support on COUPA support to Taloca finance team
University Degree (BA/BS with top-tier academic background)
Experience in Commodities / Risk Management would be of a big asset
Understanding of consumer goods market and its mechanisms
Profound knowledge of SAP and Microsoft Office
Financial acumen, priorities setting and stakeholder management skills
Proven ability to deal with ambiguity and time pressure in a fast paced work environment

140

Centralized Services Analyst Resume Examples & Samples

Communicating with providers and sales teams
Analyzing, reviewing, and auditing while using multi-media resources
Customer service with an eye for detail
Generating reports
Orienting, training, assigning, and checking work of lower level employees

141

Consumer Services Analyst Senior Resume Examples & Samples

Supporting creation of workflow game plans to ensure completion of MCE functions within required turnaround times
Monitoring performance by day, week and month for risk analysis purposes
Maintain and update 12 month rolling forecast for volume to ensure staffing is in place
Making staffing recommendations to the Workforce Management Team
Identifying and proposing areas of improvement to the Workforce Management Team
Detecting trends, issues for consideration and articulate potential solutions

142

Shared Services Analyst Resume Examples & Samples

Responsible for effectively performing analyses for the Shared Services Team
Creates and maintains metrics and executive dashboards for key processes and procedures
Performs a variety of root cause analysis
Completes miscellaneous financial analyses and reports as requested by Senior Management
Supports continuous improvement and strategic initiatives within functional area. Proven ability to analyze business process, provide suggestions for improvement
Collaborates with functional areas to develop and maintain performance metrics, measurements, methods and targets
Assist in problem-solving on related topics between user departments, service departments and vendors/customers
Outstanding analytical skills (numerical, verbal)
Project Management/Process Improvement strongly preferred
Strong analytical, organizational and relationship skills
Must be comfortable working in an ever changing environment and working with constantly changing priorities
Strong interpersonal skills, discretion, diplomacy and judgment
Ability to work under pressure and time constraints as well as handle a number of tasks simultaneously required

143

Business Services Analyst Resume Examples & Samples

Review, organize and compile RFQ data as well as distribute to appropriate plant estimators
Compile estimate data into pricing worksheet
Work with account manager to complete RFQ overview
Monitor sales force data for timeliness and accuracy of opportunities and risk associated with RFQ activity
Assist Commercial team with analysis and customer reports as needed
A minimum of 5 plus years experience related in manufacturing
Exposure to manufacturing departments/staff/activities, cost accounting and estimating
Proven ability to prioritize objectives and duties
High level of proficiency with Microsoft Office Suite and Excel spreadsheets

144

Identity & Access Services Analyst Resume Examples & Samples

Creation, modification, transfer and deletion of user accounts across Active Directory, Lotus Notes and other platforms
Technical trouble shooting of account problems and associated access issues
Acting as a point of escalation for SD Analysts for technical and non-technical issues
The administration of privileged access to sensitive and core systems may also be a requirement
Responsibilities include documentation of problem fixes, lessons learned and other appropriate subject matter in support of continual improvement
1+ years’ experience in IT Security/IT Operations or educational equivalent
University (3rd Level) degree in information technology-related discipline or relevant industry experience
Information technology security qualifications preferred (CISA, CISM, CISSP)
Strong talent for problem-solving
Knowledge of IAM Systems
Awareness of Scripting and automation
Basic understanding of risk management and information security principles
Basic knowledge and understanding of the company, our market, and competitors
Knowledge of contemporary hardware, software and network architectures and how security policy can be implemented within these architecture
Working knowledge of Microsoft’s Active Directory technology and procedures for creation, modification, transfer and deletion
General understanding of Mainframe and mid-range systems
Experience with user provisioning on mainframe and mid-range systems, databases and security sub-systems (RACF, ACF2, iSeries, DB2)
Understanding of ticketing / workflow systems, including SLA’s & KPI’s
Practical understanding of file structures and file permissions
Proficiency with Microsoft Windows and Microsoft Office (Excel, PowerPoint, Word)
Working knowledge of host and network administrative tasks (shared drive mapping, basic network troubleshooting and topology concepts, group policy)

145

Client Execution Services Analyst Resume Examples & Samples

MS Office (Solid in Excel)
Verbal and written communication skills, attention to detail, customer service and interpersonal skills
Basic ability to work independently and manage one’s time
Basic knowledge of laws, legal codes, court procedures, precedents, government regulations, and the democratic political process
Previous experience with computer applications, such as Microsoft Word, PowerPoint and Excel

146

Directory Services Analyst Resume Examples & Samples

Monitor LDAP/Kerberos health using tools such as perfmon and powershell
Provide basic Directory reporting metrics such as authentication, authorization, object totals
Plan, design, test, implement, troubleshoot, recommend and schedule improvements, upgrades and repairs to the Active Directory domains
Participate as assigned in the efforts to integrate and migrate acquired entity users and infrastructure
Manage trusts and integrations with enterprise systems
Deploy or modify Group Policy objects to support IT and business objectives
Manage and maintain internal and external DNS in support of the environment and other teams
Provide support to other teams requiring AD expertise
Initiate dialog with appropriate support teams to troubleshoot issues/problems
Implement, manage and document administrative processes and procedures
Provides after-hours and on-call support, as needed

147

IT Business Services Analyst Resume Examples & Samples

Proficiency in the use of the Customer Relationship Management (CRM) application
Drive the migration of LabSite information to the CRM application
Monitor compliance to company best practices for the CRM application
Assist colleagues with CRM application training and use as needed
Serve as a communication node between the BioPharma Testing group and the CRM Team
Serve to control user access and rights within the CRM
Train to assist teammates in other tasks, as applicable (secondary responsibility)
Bachelor's degree in computer science, Information systems, business or other related degree concentration, or equivalent directly-related experience (two years of directly related industry experience is equivalent to one full-time year of college in related major)
Three (3) years of MS Dynamics experience

148

Treasury Services Analyst Internship Resume Examples & Samples

Organize department training data into a usable outline for an electronic handbook
Examine unstructured data to identify what should be deleted or retained
Assist with physical inventory and organization of storage areas
Analyze process for patching computers to maintain security controls
Automate reporting of vendor scorecards
Utilize creativity in designing marketing materials
Work on ad hoc assignments, as requested
Participate in meetings and trainings, as assigned
Strong writing skills, including the ability to write clearly, correctly, and concisely
Ability to analyze problems and inquiries
Ability to prioritize tasks and projects to meet business needs in a logical sequence
Ability to maintain flexibility and adapt to changes in the business environment
Ability to work under general guidance on broad assignments. Ability to take direction easily, interpret directives and execute in an efficient manner
Adheres to a high standard of core values and ethics that align with the organization. Maintains high integrity and trust
Strong interpersonal and oral communication skills, including speaking clearly and confidently when communicating with all levels of stakeholders from support staff to senior level executives
Proficient in the use of personal computers and various software packages, including MS SharePoint, Word, Excel and PowerPoint
Currently enrolled in college and seeking a qualifying degree such as a Bachelor’s degree in Business Administration, or other related field
Prior knowledge of principles and practices of business, operations management, and project management through coursework and/or practical experience

149

Intern / Co-op-directory Services Analyst Resume Examples & Samples

Ability to effectively multi-task and prioritize tasks across multiple assignments
Desire and aptitude to quickly learn new technologies and concepts
Ability to take ownership and be accountable for small to medium sized tasks and small projects
Ability to effectively collaborate with virtual team members and customers
Excellent written, oral and interpersonal communication skills, including experience working with popular collaboration and communication tools such as Microsoft Office Suite
Creative problem solver
Hands-on experience and/or knowledge of technologies and concepts such as: Active Directory, LDAP, Virtual Directory technologies, federation, cloud security services, network and directory security
Hands-on experience and/or knowledge of scripting languages such as Perl, shell scripting, Java, JavaScript, XML, PowerShell and/or MS .NET Framework is a plus
Knowledge of authentication standards (SAML, OAUTH, LDAP, Kerberos, etc.) is a plus
Candidate must be in his/her senior year of undergraduate college or in a graduate program
Technical work experience is a plus

150

Engineering Services Analyst Resume Examples & Samples

Schedules and monitor technical data at the supplier level to ensure the data is incorporated and delivered in accordance to with contractual requirements
Analyzes, updates, and documents processes to ensure technical manual data/procedures are documented and current
Coordinate schedules and develop reports
Evaluate technical data changes for configuration and source data completeness and resolve any issues. Interface with internal and external supporting departments
Provide day-to-day technical support for engine-related hardware including resolving technical questions, investigating failures, and preparing technical data
Work with the USAF and PW personnel to identify engine related requirements and improvements
Communicate status of significant issues with management and internal and external customers
Daily duties will include planning activities, customer coordination, technical data and information interpretation
Participate in field investigations and drive corrective action
Support customers at US Bases and non-US locations as well as program management
Develop maintenance procedures and coordinate with customer for incorporation
Present major issues and propose solutions to internal management team and external customers during high level meetings
Coordinate and present technical issues during customer conferences
Support the forecasting of hardware usage rates
Lead the CIPT and provide support for system activities in developing and executing field implementation plans for new configuration hardware
Coordinate activity to resolve issues affecting engine readiness and customer satisfaction
3+ years of experience in engineering or aerospace and technical data
Demonstrated success in managing projects
Demonstrated adaptability and capability to manage multiple priorities in parallel
Excellent communication skills (clear and concise in written and verbal communications)
Extremely strong project management skills
Able to assess and process business needs quickly
Able to think logically and analytically in a problem-solving environment
Focus on customer service and support is a must
Self-motivated, self-reliant and capable of independent work
Ability and capacity to gain a thorough knowledge of the relevant specialty area

151

Business Services Analyst Resume Examples & Samples

Bachelor's degree or a minimum of 3 years of work experience in a financial institution required
Minimum 3 years of experience in an operations or project management environment required
Minimum 3 years of experience writing and developing procedures and reports required
Prior experience with account reconciliation, foreign exchange, fraud, payment, or swaps systems
Prior experience with ACI/MTS, CLS, Misys/Opics, ReconNet, or SWIFT preferred
Experience with database/data warehouses and using reporting/query tools such as Brio or Crystal
Thorough knowledge of MS applications Access, Excel, PowerPoint, Project, and Word
LI-NK1

152

Field Services Analyst Resume Examples & Samples

Incidents: Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received by Service tracking tool, email, phone or walk up. Includes hardware break/fix, troubleshoot bank software support, for standard operating systems & productivity tools. May require working at remote sites and overtime
Service Projects: Responsible for accurate evaluation and decisive planning of hardware (moves, adds, changes) projects, presentation requests, office openings, software projects & other assignments. May require working at remote sites and overtime
Major Incident Handling: Provide clear diagnosis of time sensitive or high priority issues. May act as escalation point and work with I.S. resolver teams to facilitate resolution and follow up. Participate in oncall support
Communication: Provide prompt, clear and ongoing communication with end users to define clear expectations. Interact with vendor technical support to ensure effective resolution of 3rd party service. Ensure timely onsite support. Post service messages & relay updates to internal business groups. Track communications in Service tracking tool. Participate in on-call support
Reporting & Metrics: Actively maintain workload using ticketing system. This includes the timely update of incidents assigned and received through alternate channels. i.e. by phone, walk up or email. Perform metrics and diagnostic reporting as part of specialized support area
Documentation: Provides support and maintains written resolutions to frequent problems such as networks, hardware, software applications used by Bank personnel. Document project details and escalation process for specialized support areas
Associate degree required, four year college degree preferred and/or equivalent 8 years industry experience
Working knowledge in MS Windows based environment Experience using and building workstation images a plus Knowledgeable Planning and organizational skills
Excellent customer service skills including ability to provide information at all levels
Wide range of working knowledge to troubleshoot hardware/software
Experience following and creating documented processes and procedures
Knowledge of request/problem documenting and tracking skills (Remedy, ServiceNow, Cherwell)
Working Knowledge with Citrix products and publishing a plus Working experience with Audio visual /Projector setup Knowledge of Retail banking and financial applications a plus Working
Experience with Printer configuration service and support
Working knowledge of networking principles, practice and technologies (TCP/IP protocol suite)
Working Knowledge of remote control tools
Executive support experience a plus
Experience in trading support
Working experience with software distribution systems a plus (Marimba, SCCM)
Working experience with MDM (BES, GOOD)
Knowledge of device/data encryption a plus
Familiarity with VMWare products a plus
Familiarity with ITIL and IT service management a plus Working knowledge of scripting
Working support experience in large scale migrations
Industry standard Certifications are a plus
Further the First Republic Bank culture
Bonus based on Company performance + individual performance

153

Field Services Analyst Resume Examples & Samples

Working knowledge in MS Windows based environment Experience using and building workstation images a plus
Knowledgeable Planning and organizational skills
Working Knowledge with Citrix products and publishing a plus Working experience with Audio visual /Projector setup
Knowledge of Retail banking and financial applications a plus Working

154

Services Analyst Resume Examples & Samples

Identify and implement high performance business value creation and transformation by delivering analysis in support of GSS’s agenda aid the Business Operations Manager in the tactical execution of Operational initiatives
Provide Data Intelligence by designing, developing, and building intuitive dashboards by leveraging enterprise reporting systems
Drive proactive analysis of the metrics and provide insights of the business to the respective departments/divisions impacted
Provide assistance to the team on business strategy, financial performance, annual planning, and on-going operations. Highlight opportunities and provide practical, action-focused recommendations
Education: Bachelor’s Degree in Finance, Industrial Engineering, Business, Operations, MIS, Computer Science, Computer Engineering or related field is required
Overall Experience: 2-4 years experience
Proficient in Microsoft Office Suite
Basic working knowledge of CSS and HTML
Experience developing custom reports using business intelligence reporting tools; OBIEE preferred
"Self-starter" personality with ability to self-motivate and be resourceful in a fast paced environment
Strong work ethic and a history of meeting tight deadlines
Have an understanding of end to end support of custom reporting solutions that provide critical insight into performance against business objectives
Strong analytical skills; hands-on experience with large amounts of data with ability to use Data Analysis tools like MS Excel or MiniTab
Basic programming experience preferred to enable analysis outside the constraints of Microsoft office; SQL and/or JavaScript or similar language preferred
Task-oriented drive to investigate and dissect information with a strong focus on quality
Able to work cross-functionally and interact effectively with all levels of the organization
Able to work easily as part of a team and also independently to achieve individual and group goals
Flexible, self-motivated, curious and willing to continually develop in order to solve problems and drive results

155

Trial Services Analyst Resume Examples & Samples

Provide technical expertise in trial presentation, including the development of graphics, presentations, slides, timelines, illustrations, “call-outs,” and other visual information products
Support on-site IT needs & assisting in the setup of hardware & equipment at remote trial locations
Oversee the setup, installation and operation of courtroom equipment and other necessary resources (i.e. document cameras, video switches, trial IT setup)
Advise attorneys and case teams regarding the appropriate equipment and technology to use in support of their trial needs
Create and maintain trial presentation databases
Create video clips and assist in audio/video conversion
Potentially operate trial presentation equipment in the “hot seat” and provide litigation/practice support
Attend trials, mediations, arbitrations and other legal proceedings in the U.S
Participate in weekly team related meetings, training events & in-person team meetings
Flexibility and ability to travel, with short or extremely limited notice, to various firm offices or trial locations around the United States
Familiarity with litigation process and procedures, from filing through trial and appeal
Experience with creating graphics, demonstratives and other visuals
Strong working knowledge of various technologies, such as setting up war room equipment, networking, configuring switches, routers & AP’s, printers, NAS devices, and light server management
Exposure to, or proficiency with, trial presentation software, methods and techniques, including the development of PowerPoint slides, the creation of trial presentation databases (TrialDirector/Sanction), video clips and other graphics
Strong Windows 7 skills and demonstrated experience with independently troubleshooting hardware and software problems during critical moments
Excellent interpersonal and communication skills; ability to communicate with all levels of personnel and provide end-user support as necessary
Experience managing complex litigation tasks through project management, follow-through and clear communication
A broad knowledge of PC based hardware and software applications
Excellent written and oral communication skills, including grammar, spelling and punctuation
Ability to read, comprehend and follow instructions
Proficiency on office equipment used on a regular basis including computers, printers, copy machines, facsimile machines and telephones
Ability to work well under pressure, facilitate solutions, and meet deadlines
Ability to manage multiple priorities and adjust to changing priorities in a professional manner
Ability to establish effective working relationships within the department, office and firm
Strong service orientation, and an ability to establish and maintain effective working relationships with peers, office and firm management, and outside business partners
Excellent judgment and common sense
Commitment to professional growth and development
Commitment to the office and firm
4-year college degree strongly preferred, but extensive related experience may substitute for a degree
Minimum of 3 years of experience providing support within a legal environment or other legal related professional services organization

156

Messaging Services Analyst Resume Examples & Samples

Strong knowledge of Exchange 2003 to 2013 Exchange, Unified Communications, Windows OS, Active Directory, LDAP
Performs maintenance on existing operating systems
Evaluates, engineers, tests, recommends, and implements secure infrastructures
Acts as a resource for system escalation issues
Documents platform standards and processes for ongoing operations
Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software
Performs root cause analysis on failed components and implements corrective measures
Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions
Responsible for following company specific systems engineering standards
Executive support escalations: 20-30% time consuming work per week most client/outlook, remote access, troubleshoot, feedbacks
On Call Support: Currently running the process with 2 resources in the americas shift for all required work done during weekends
Provide Technicall Documentation and training to L1 and Service desk
GBM operation resource for internal and external projects: represent GBM following project assignments and schedules

157

Authentication & Identity Services Analyst Resume Examples & Samples

Open to remote candidates, or sitting in office locations in Wichita, KS, Atlanta, GA, or Reno, NV. Not eligible for sponsorship
Previous experience in Identity and Access Management
Previous leadership experience (formal/informal)
Minimum of 2 years in IT
Associate's degree or 3+ years on the job experience
Experience working with Exchange 2010, Office 365, Windows 7/10 or Windows Server 2012
Previous project execution experience
Proficiency with Microsoft Office Suite (2010/O365)
Experience working within a ticketing system, managing workload to meet Service Level Agreements
Experience in providing Active Directory management services to a business environment

158

Qcoe Services Analyst Resume Examples & Samples

Provide support to the Systems Engineering portfolio in AD
Involvement in reading requirements specifications and designing test scenarios and test scripts
Executing approved test scripts from HP ALM tool with support from Test Lead
Creating automation test scripts using automation tools such as UFT or Selenium
Report defects in Ford Standard testing tool HP ALM
Report daily/weekly status on the progress to the test lead
Involvement in sharing the status reports with the management
Involvement in supporting creation of test data
Support in enhancing automotive test scripts
Working with a testing team; tasks are application specific
Read requirements of document, interact with Business Analyst, predict expected outcome, and evaluate how to proceed. Collaborate with Coordinator to fix any problems; verify the fix is done. Continue test cases until done
Programming, navigating a computer and computer program/software
Reading comprehension of coding
Java, SQL, database and automation skills
Information ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules
Focus to identify missing information, or errors, and able to self-correct
Processing information - multiple step executive
Information ordering- Multiple step executive functioning - High level of organization
Critical thinking and System analysis
Judgment and decision making
Independence
Time-management
Writing
Written comprehension
Oral comprehension
Navigating a computer and computer software programs
MS Office: word, excel, outlook, PPT
Windows 10
Management of assigned tasks
Processing information - ability to follow multiple step instructions
Multiple step functioning - high level of organization
3+ years of experience with Oracle, Unix/Linux and SQL
3+ years’ Automation with testing in UFT or Selenium experience
Knowledge of the IT fundamentals
J2EE Selenium and UFT programming skills (Ex: Java or Websphere) for automation
Experience with Oracle, Unix/Linux, and SQL
Understanding in SharePoint
Experience with IT Project Manager Microsoft office tools (Excel, Word, MS Project)
Motivated and self-starter

159

Professional Services Analyst Resume Examples & Samples

Provide software installation and training to end users via the web
Facilitate in resolving support issues and provide feedback to the support team
Create documentation on the usage of software features
Create documentation on issue resolution
Assist in additional assignments on an as needed basis to support the business
Provide direct support to the distributor network as needed
Comfortable communicating (both oral and written) to team members at all levels of the organization including the support team, developers, distributors and end users
Knowledgeable in basic networking and R.O. Writer/Epicor installation
Desire and ability to become a subject matter expert in all areas of R.O. Writer functionality
Ability to work closely with others in a team environment

160

Professional Services Analyst Resume Examples & Samples

Provide Consulting Services
Accommodate Client Services Requests
Provide onsite customer assistance in critical customer situations
Recording/tracking customer issues in our CRM database, monitoring and communication issue status and driving issues to resolution
Work in conjunction with other associates to effectively identify and resolve application and business/accounting issues that need to be addressed in order for the organization to deliver high quality client services
Work across functional areas (support, development, marketing, field, etc.) within the company
Provide analytic skills in research and resolving complex customer issues
Be recognized within the company and by our customers as a knowledgeable representative in one or more key application areas. Be able to contribute meaningfully to activities outside those areas of expertise
Assisting in Quality Assurance of new software releases
Become familiar with industry developments via trade journals, conferences, or educational opportunities
Provide management with regular status and progress updates
Perform complex cross-functional tasks within professional service organizations
Expert customer service
Effective oral and written communication
Expert problem solving and analytic skills
Ability to provide onsite customer assistance in critical customer situations
Ability to perform complex cross-functional tasks within professional services organization
Ability to work across functional areas (support, development, marketing, field, etc.) within the company
Promotes excellence in the quality and delivery of support services

161

Investor Services Analyst Resume Examples & Samples

Performs analysis of exception reports during the reporting cycle in order to make required corrections to the loans
Acts in the role of relationship manager to his/her counterparties when reporting
Strictly adheres to the Agency and Private Investor Servicing Agreements, Regulation AB, USAP and other guidelines for timely and accurate reporting, remitting, and reconciling
Performs reconciliations or reporting of complex accounts for either Agency, Private Securities, or Clearing Accounts, including Test of Expected P&I
Timely and accurately prepares and delivers investor reporting for complex Agency or Private investors
Prepares remittances to investors along with related cash management functions
Reconciling accounts within 30 calendar days
Clears reconciling items within 90 days from the point of identification or earlier based on investor guidelines, either through internal wires, escalations or investor adjustments
Prepares wires and GL entries as needed to remit or clear aged items timely and accurately
Reporting and Accounting Analysts will conduct root cause analysis of issues on the most complex scheduled/scheduled or scheduled/actual portfolios loan level and reconciliation outages. Provides recommendations to resolve within the Investor Services area and for up-stream processes that negatively impact Investor Services
Updates Policies and procedures as required
Performs pre and post acquisitions boarding and reconciliation functions related to Principal and Advance balances, to include updating system balances, validating boarding/release balances to the trial balance, and reconciling any variances
Performs detailed loan level analysis of loan exceptions, using Excel and various workflow and servicing systems
Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain
Communication: Excellent verbal and written communication skills that are used in dealings with both internal and external business partners
Investor Service and Client Focus: Understands who the customer is including investors, borrowers and individuals from various internal departments. Takes time to listen and understand the needs of each and looks for ways to resolve issues and offers solutions to problems
Planning and Organizing: Gives suggestions on how to improve process(es) and/or create efficiencies, conducts daily activities in a planned, organized fashion, and deals with change effectively and able to adapt rapidly
Judgment: Maintains positive approach to resolution of issues is considered trustworthy by both peers and management team, carefully evaluates impact of own actions to Company, investors, employees, and self, confirms course of action with management team regarding high visibility or sensitive issues
Cooperation: Willingly adds value to team, shares information freely among the team, and communicates with others in a direct, honest, and open manner, while maintaining other’s dignity
Initiative: Moves quickly from receiving information to decisive action, continuously seeks ways to contribute to the success of the team and company overall. Uses failures/mistakes as opportunities to lean and correct, anticipates issues and moves to resolve them
Accountability: Takes ownership of ones accounts/duties and ensures that issues under their purview are resolved timely and in accordance with departmental standards

162

Investor Services Analyst Resume Examples & Samples

Acts in the role of relationship manager to his/her counter parties when reporting
Timely and accurately prepares and delivers investor reporting for Agency or Private Investors
Performs reconciliations of accounts for either Agency, Private Securities, or Clearing Accounts

163

IT Services Analyst Resume Examples & Samples

Provide Tier 1 and 2 technology service desk support to all users and locations; including support of computer hardware, software, printers, network, and telephony issues
Service requests and incidents in a manner congruent with our service level agreements via telephone, email and in-person
Ability to evaluate and prioritize incoming service request in order to deliver service in the most efficient manner possible
Research problems using internal knowledge base, colleagues, the internet and other tools
Methodically track all incidents and service requests in a tracking system
Basic active directory tasks such as account creation/deletion, password reset, unlock user accounts, computer object administration
Participate in projects as needed

164

Cib-asset Services Analyst Resume Examples & Samples

Work within a small team to whose primary responsibilities will be for Corporate action and custody processing for local & overseas markets
Liaise and clarify with clients on problematic requests regarding corporate actions, custody or settlements
Keep track of corporate action events, assess the impacts on securities holdings and notify clients on a timely basis
Preparation & lodgement of claim letters
Process and monitor the conversion/exercise of derivatives products
Receipt & Acceptance of Corporate action notices sent by sub-custodian
Ensure discretionary corporate instructions are sent to sub-custodians on a timely basis
Prepare and input accounting entries for corporate action related transactions
Prepare and send SWIFT instruction to sub-custodian for discretionary corporate actions
Prepare and send SWIFT instruction to sub-custodian for portfolio transfer
1-2 years exposure to Equity operations either broker or custody
Proficiency in PC skill (MS Word, MS Powerpoint & MS Excel)
NZ Equity & Fixed Interest Product Knowledge
Experience using SWIFT messaging
New Zealand Market knowledge

165

Treasury Services Analyst Resume Examples & Samples

Download daily bank balances and broker transactions
Reconcile accounts monthly with Comptroller’s Office
Interpret accounting reports, disseminate the data and produce specialized balance reports
Work closely with multiple brokers to monitor the integrity and confidentiality of information regarding gifts, donors, and investments for the University
Establish the value of security gifts and direct the processing of those gifts through University Advancement
Process departmental checks and invoices, draft letters and memos, proofread, supervise student workers, and other tasks assign by Treasury Director and CIO
Input trust activities into the Sungard Charlotte Trust System
Perform other duties and responsibilities as required, assigned, or requested
Bachelor degree in business with concentration in finance, Business administration, etc
1-3 years of experience in the banking, brokerage, or financial services industry preferred
Possess strong communication, organizational and analytical skills
Employee must be knowledgeable in Excel, Word, PowerPoint, etc
Possess effective oral and written communication skills

166

IT Business Services Analyst Senior Resume Examples & Samples

Leads sessions with business users, technology partners, and vendors to define solutions by identifying all the key stakeholder groups using a solution, the high level capabilities the business needs, including the depiction of data flows, and recommends solutions that enable the organization to meet its goals
Executes the writing of business and technical requirements specifications, analyzing requirements, creating visual models, and facilitating elicitation sessions for projects
Leads discussion with business and technology partners in identifying process improvement opportunities. Builds and fosters relationships across multiple organizations
Actively participates in enterprise change control governance to assess impact of process and technical change requests to existing services
5 or more years Business Analyst experience, performing business process analysis, collecting and writing business and functional requirements, including process and data flows in support of technology investments. Excellent problem solving, planning, and interpersonal skills. Excellent communication, including written, verbal and presentation skills. (Required)
5 or more years Financial services sector with a working understanding of bank technology, knowledge of primary banking applications, and general banking experience. Database query tools such as SQL or similar tools and languages. Project Management experience. (Preferred)

167

Portfolio Decision Services Analyst Resume Examples & Samples

Experience with Microsoft Office, including extensive use of Excel and Access
Experience with data management using SQL
Experience with data visualizations using Tableau, JavaScript, Stata, or similar
Knowledge of Navy Reserve financial systems, federal audit standards, and quantitative forecasting techniques
Experience with VBA, Java, and Python programming preferred
MA or MS degree in Economics or Information Systems preferred

168

Bill Review Services Analyst Resume Examples & Samples

Confirm claimant and health care provider information
Confirm diagnosis between medical bills and claims data
Confirm and apply utilization review authorization/denial when applicable
Utilize and interpret supporting documentation attached to medical billings from providers (reports, etc.)
Determine reasonable reimbursement by application of OMFS rules, regulations and guidelines
Strong comprehension and analytical skills
Ability to multi-task – based on the review types
Official Medical Fee Schedule
CPT Codes (Current Procedural Terminology)
Medical Terminology
1 to 3 years
Medicaid experience helpful

169

Senior Bill Review Services Analyst Resume Examples & Samples

Responsible for reviewing medical bills -in accordance to the Official Medical Fee Schedule. Must apply Utilization Review (UR) decisions and MPN information to the workers' compensation medical bills. Must be able to review bills for facility charges, surgical bills, ambulance services and med-legal reports; Must take an active role in reviewing appeals/reconsiderations as well as "Review Only" bills
Responsible for helping withquality/batch prep reportsto ensure accuracy of reviews before they are returned to the file. Must be able to help identify billing issues and be able to help with identifying strategies to address the issues
Work in close coordination with the Claims Examiner and Utilization Review teamfor the accurate completion of all bill review actions
Act as a resource for the WellComp Service Center Team
Strong Organizational and efficiency Skills
COLLABORATION effectively and cooperate with others. Establish and maintain good work relationships
3+ years of professional work experience

170

Senior Bill Review Services Analyst Resume Examples & Samples

Responsible for helping with quality/batch prep reportsto ensure accuracy of reviews before they are returned to the file. Must be able to help identify billing issues and be able to help with identifying strategies to address the issues
Complete a set number of reviews per day.Claim number and provider information must be checked for accuracy. Application of state guidelines, PPO's and UR decisions to the medical bills
Billing experience (such as medical billing)
CPT coding experience
ICD coding experience
Medical terminology helpful
Workers Compensation knowledge helpful

171

Senior Agency Services Analyst Resume Examples & Samples

Develops an understanding of the organizational structures and processes of assigned agencies through which contracting and procurement are administered
Manages external communications, webinars, training sessions to public and MWBE vendors
Participates in training and orientation programs for agency personnel regarding: clarification of program responsibilities under Article 15-A; completion of quarterly compliance reports; development of annual goal plans, and establishment of individual contract goals where applicable; provides on-going training and technical assistance to agency personnel, including agency responsibilities relative to MWBE development
Serves as liaison to staff in the Certification Bureau to coordinate contracting opportunities within agencies that can be matched with MWBEs
Prepares program external dissemination reports ensuring that the statistical and other data are accurate and complete
Provide planning for external events (expos, forums, conferences, etc.) and coordinate workshops to promote growth and opportunity for MWBE firms and represent Business Development at such events
Provide training and technical assistance to businesses and Empire State Development (ESD), Procurement Technical Assistance Center (PTACS), Small Business Development Centers (SBDC) and Entrepreneurial Assistance Centers (EAPs) on business development, procurement opportunities and New York State Contract System (NYSCS)
Develops and presents resource materials for use at training and workshops
Provide education and outreach to agencies/authorities and businesses in accessing, finding, and identifying MWBE contracting opportunities and business strategies
Provide support to agencies/authorities to develop new ways to create opportunities for MWBE firms
Identify business opportunities in contracting and in capital programs for MWBEs and counsel MWBEs on business strategies
Develop and maintain relationships with agencies/authorities, governmental organizations, community business organizations and prime contractors to connect MWBEs to business opportunities
Monitor MWBE Business Development Hotline and provide information to callers inquiring about DMWBD resources, services, or other needs/concerns
Review, identify, and circulate advertised procurement opportunities from NYS Contract Reporter to appropriate MWBE’s by industry
Manage Supply Demand Utilization platform working with Agencies and Authorities to increase opportunities for MWBE’s in areas with low MWBE utilization
As requested, developed customized list of certified firms for subcontracting opportunities based on the parameters provided by agency/authority or Prime Contractors
Monitor, manage, and respond to inquiries submitted to MWBE Business Development’s inbox from MWBE vendors, agencies/authorities, Prime Contractors, and external organizations
Coordinating and managing NYS’ Supply-Demand Utilization Initiative efforts to MWBEs, agencies/authorities, and Prime Contractors. Develop reports to be presented to Division’s Director of Business Development and Executive Director on the success and challenges in meeting the respective strategic goals assigned

172

Business Services Analyst Resume Examples & Samples

Decision making – partner with MD, the E&S leadership team and the Geographies to ensure best practice, collaboration and assist and inform strategy, decision making and investment decisions
Delivery and reporting – help the E&S team to remain on track and focused on our plans throughout the year to ensure that we meet our financial and learner impact targets
Annual product planning – support E&S with annual product planning in collaboration with the Geographies and product roadmap development and monitoring. Work closely with the Strategy team in GPO during the Strategy development process
Help shape the annual Must Wins, KPIs and maintain the delivery roadmap for the year across E&S. Lead on the reporting process to track progress against this plan through the completion of monthly, quarterly and ad hoc reporting, helping to identify risks and ensuring focus. Track and report on priority projects as required
Support the Business Services Director with the preparation and completion of the strategic planning process and other planning cycles, working as key interface with and partner to Finance, the rest of the E&S team and the GP Strategy team
Develop effective working relationships with key stakeholders to understand the activities and product strategies being undertaken in each area of E&S. Be able to synthesise this information and spot trends, anomalies, challenges and opportunities for synergy and collaboration between divisions. Present an E&S view as required
Support the Business Services Director in the execution, implementation and governance of the Geography partnership and reporting model to ensure alignment and collaboration between E&S and the Geographies
Work with the Business Services Director to keep on top of relevant industry trends through the preparation of competitor and market research as required
Ad hoc projects and tasks managed and delivered as required
Experience of working in a role where he/she will have had exposure of collating information from a variety of functions/LOB’s in order to produce regular MI reporting
Has experience of running an end to end reporting process
Attention to detail with a thoroughness and accuracy when accomplishing tasks
Advanced Microsoft Office (Excel, Word, PowerPoint) skills with the ability to create financial models/manipulate data in Excel and able to produce visually attractive presentations and reports
Self-motivated with a positive, ‘can-do’ attitude towards challenges and obstacles and a willingness to learn
Comfortable with a changing environment and able to prioritise workload effectively
Excellent analytical skills - able to digest, synthesise and add value a very wide variety of information and communicate to different partners and stakeholders
Commercial acumen - ability to assist decision making through the use of analytics, research and business insights
Strong project management skills and ability to manage and influence multiple stakeholders simultaneously
Excellent written and oral communication skills; ability to communicate effectively and liaise with colleagues at all levels of seniority
Demonstrate Pearson values
Globally minded and ability to work across time zones, markets and cultures

173

Location Services Analyst Resume Examples & Samples

Perform administrative duties to include: conference room and office reservations, scheduling, correspondence and data entry
Conduct quality assurance checks to ensure service standards are being met
Serve as a point of contact for the building manager or external providers and manage regular contract relationships
Serve as a point of contact for various Workplace Solutions tools/databases, related basic technical support and end user training
Responsible for space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy
Responsible for the set-up and provide support for meeting rooms including catering and audio/visual equipment
Provide audio-visual support/troubleshooting prior to and during meetings and events as needed
Stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.)
Issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource

174

Product Services Analyst Resume Examples & Samples

Evaluate and generate cash flows and prices of European ABS on a daily basis using internal and industry tools
Utilize market colour and information from Markit Parsing to improve our pricing offering and accurately reflect changes in the market by adjusting assumptions and refining inputs
Adjust daily pricing assumptions to reflect security performance in current market conditions
Assess relative value for securities by analysing collateral market trends, prepayments, defaults, severity, OAS, variability in bond cashflows, and comparisons with other markets
Review and create weekly research on Securitized Products; apply findings to pricing methodology and assumptions
Handle customer queries on pricing, methodology and other related matters
Be able to work within Securitized Products and the broader organization to effectuate change and identify cross-selling or synergistic opportunities
Ability to multi-task and enhance the group’s productivity by leveraging automation where applicable
Work with the Markit development team to build out and improve daily processes and enhance internal systems
Degree in Finance, Math, Engineering, Accounting, Economics is preferred CFA or MBA a plus but not required
Strong Excel and technical skills are mandatory
Prior background in securitized products or fixed income is preferred
Prior experience with Intex Calc, Trpp, eMBS, Andrew Davidson, IHS Markit preferred
VBA / SQL a plus but not required

175

Intermediary Services Analyst Resume Examples & Samples

Develop and maintain processes and procedures that define the Intermediary Services Oversight program, designed to validate services provided by intermediaries
In advance of execution by an authorized signer, review service agreements to ensure inclusion of all relevant services and capacity of Foresters Financial to support terms outlined
Perform due diligence reviews, interacting with intermediary partners, to ensure services provision is in line with fund offering documents and terms within agreements. This will include a review of firms’ third party assessment reports (e.g. FICCA, SSAE16) produced by their external auditors and analyzing a combination of the firms’ assets, fund holdings, products and trading activities to identify risk trends
Create and periodically update individual intermediary risk profiles for use in assessing and mitigating risk to the company
Assist with and/or manage the operational onboarding and integration of intermediary relationships with First Investors Funds, including account conversions
Develop, maintain and create and/or oversee reporting regarding intermediary relationships; prepare reports for Foresters Financial Boards and senior management team
Develop and/or oversee processes to optimize collection, retention and reporting related to intermediary accounts, fees, fee rates and other relevant data
Optimize invoice reconciliation, recording and processing. Review and first approval of invoices related to intermediary services provided to Fund shareholders under agreements with First Investors or the Funds. Research explanation and documentation of invoice variances
Lead quarterly Oversight Working Group meetings, and other meetings as necessary, to review intermediary service provision and due diligence activities; recommend and/or track required follow up actions with working group and senior management
Maintain an understanding of fund compliance policies and keep abreast of industry topics and regulatory changes which may have an impact on the intermediary oversight program
Lead or contribute to projects that support the operational interface with intermediaries and vendors
Provide inbound telephone coverage for Shareholder Services Department as requested
Minimum 2 years prior work experience in mutual fund operations and/or broker-dealer operations required
Strong analytical, problem solving and execution skills

176

Rating Services Analyst Resume Examples & Samples

Please note you may sit in either Sydney or Brisbane for this position*
Procurement of annual reports, financial and company information
Accurate and timely input of company information into the database
Normalising the financial statements to ensure consistency and uniformity
Analysing the financial statements and key risk indicators to identify credit risk
Identifying the critical issues, strengths and challenges relating to credit risk
Writing professional and evidence based reports
Complying with all applicable policies, principals and organisational requirements
Communication with a wide range of stakeholders including but not limited to Company Executives, Project Managers, Accountants, etc
Ability to work autonomously and collaboratively with Peers
Previous experience working as an analyst assessing risk and/or credit
Experience in several of the following
Working with a diverse group of clients across multiple industries
Opportunity to work with an experienced and energetic team with shared values and common goals

177

Transfer Agency Services Analyst Resume Examples & Samples

Day to day running of the internal BlackRock Transfer Agency team that runs the trading and pricing functions for the BLL range of Life funds
The TA system that will be used is part of the core BlackRock platform Aladdin. TA functionality is currently under development and this role would suit someone with a track record of improving business process
Run all TA platform processes on a daily basis to meet stakeholder deadlines
Onshore TA function for Transition Management Share Exchange and Unit Exchange activities
Quarterly Generation of Income Payment Facility transactions
Reporting duties, encapsulating daily PM flows, custody queries, and month-end holdings
Consuming trade instructions on the Life funds from various Internal Stakeholders
Receiving in NAV Monitoring price feed each afternoon for pricing and unitising forward and historic priced, cash, unit & in-specie orders
Being the ‘Gatekeeper’ for the BLL funds, monitoring daily trading deadlines, order amendments, transition events and business requests such as price changes and error corrections
Our target is to run all BLL deal days by 5pm each day
Internal TA will take a proactive approach to our daily work model, as preparation is key to successful TA service delivery. Establishing a checklist of core duties that will evolve to reflect the ‘change’ environment will be paramount
Establishing a strong working relationship with internal stakeholders in order to represent the interests of TA Services within the wider organisation
Have an understanding of the relevant regulatory environment
Has an understanding of the Finance industry and with a willingness to learn

178

Professional Services Analyst Resume Examples & Samples

The Professional Services team deploys and manages the Medallia feedback platform for leading global companies across retail, financial services, hospitality, high tech, and other industries. As a member of the team, you will partner with senior decision makers at admired brands on a mission critical task—helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You gain exposure to a wide range of industries and work with great colleagues. You position yourself for many career options, not only in Professional Services but also in Marketing, Product, and Sales. Most importantly, you get to build: build a great company, build awesome relationships and programs with our customers, build lifelong friendships, and build a new industry
As an Analyst you will be assigned to multiple projects and accounts depending on our need and your interests and expertise. The assignments vary from designing and implementing our software for new customers to enhancing and managing live customer accounts
Participate in the implementation design, setup, and review processes
Build long-standing customer relationships by improving customer feedback programs

179

Ops Human Services Analyst Resume Examples & Samples

NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **
Experience with medical referrals and medical billing
Communication skills with diverse populations from professional to lay community
Knowledge of electronic health records
Knowledge of scheduling appointments
Skills in purchasing and receiving orders/supplies

180

Quality Services Analyst Resume Examples & Samples

The Quality Services team has responsibility for all aspects of contact centre quality monitoring strategy, benchmarking, consistency checking, callbacks and sales call reviews
The role holder will have direct control over the quality and consistency of call coaching delivered in the contact centres within the usual authority limits for a GCB6 or GCB5 Manager (as appropriate) and may be required to work independently or part of a team
GCB6 role holders must have good understanding of call quality and coaching methodologies, requirements and tools
The role holder must ensure the procedures/processes used to deliver the quality and call coaching model are in accordance with Group standards
GCB6 role holders may be required to manage multiple responsibilities involving interaction with several business areas
The role holder will not be subject to close supervision so will be expected to exercise initiative in proactively overcoming obstacles to success. They will be expected to adopt a flexible approach in terms of working hours, location and travel
Navigating – understanding and translating Contact Centre strategy into own team and aligning directions accordingly
Aspiring – being ambitious about providing the highest standards of delivery and embedding them in the team
Driving – setting stretching goals for self and team and delivering them with courage and tenacity
Mobilising – authentically engaging with team, colleagues and business partners to deliver at pace
Sustaining – making considered decisions that protect and enhance HSBC values, reputation and business
Relevant banking degree – optional
The role holder may be required to be proficient in multiple languages e.g. the local language and the language of some or all of the other countries they are supporting

181

Investor Services Analyst Resume Examples & Samples

Acts in the role of relationship manager to his/her counterparts when reporting
Reporting and Accounting Analysts will conduct root cause analysis of issues on the most complex scheduled/scheduled or scheduled/actual reconciliations and test of expected cash outages. Provides recommendations to resolve within the bank reconciliation area and for those up-stream processes that negatively impact bank reconciliation
Review and approve low complexity reconciliations completed by Investor Services Analysts
Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; does not misrepresent him/herself for personal gain
Planning and Organizing: Gives suggestions on how to improve processes and/or create efficiencies, conducts daily activities in a planned, organized fashion, and deals with change effectively and able to adapt rapidly

182

Prime Brokerage Services Analyst Resume Examples & Samples

Issuance of daily regulatory and house margin calls for Prime brokerage clients
Monitor equity releases, including fed funds wires, delivery and receipt of securities (both free and vs. payment) and journals of cash and / or securities between accounts
Interface with the client, Bank of America management, Prime Brokerage Client service and Sales regarding various margin and risk issues
Ensure compliance with all FINRA and SEC regulations
Focus on improving processes and controls
Business Degree preferred - Accounting or Finance degree preferable, CPA or CFA also preferable
Some knowledge of prime brokerage and hedge fund trading strategies such as stat arb, convertible arb, long/short market neutral, stock picker, etc
Familiarity with margin/capital regulations (15c3-1; NYSE Rule 431; FRB Regulation T & U, Client Portfolio Margining)
Some knowledge of enhanced leverage products preferred

183

Product Services Analyst Resume Examples & Samples

Rebalancing and publishing of different Fixed Income Benchmark Indices
Reference data population into databases and verification of the data in 4 eyes-principle
Customer Queries: Assisting clients using the indices on questions and data requests
Data management: Sourcing, cleaning and organizing of corporate events and static data
The individual will work closely with clients to assist using the indices, index analyses and data requests
Quality control: Verification of the published indices
University graduate or post graduate, preferably in computing, finance-related or natural sciences
Prior work experience in Financial markets/fixed income domain is must. Looking for someone who has minimum of 3-4 years of work experience
SQL and VBA programming, proven financial markets knowledge or knowledge of standard financial data vendor software are a plus

184

Treasury Services Analyst Resume Examples & Samples

Perform day-to-day duties in support of the organization?s need for depository institution services, including opening and closing bank accounts, analyzing banking fees, assuring proper access controls and reviewing and resolving all applicable requests received from business units via the treasury services group mailbox
Perform duties necessary to meet the organizations regulatory compliance responsibilities as assigned
Provide support for reconciliation of cash and securities activity, including development of business requirements, and activity monitoring in the automated cash management system. Provide needed support to business units in resolving outstanding items from reconciliations
Contribute to assessment, analysis and maintenance of internal controls, including all internal and external documentation, as well as access management to all depository institutions. Assist as necessary for business contingency planning and training, and preparation of disaster recovery procedures intended to ensure continuing and secure operations
May serve as point of contact for internal and external audit, risk assessment and regulatory functions on matters related to treasury services
Assist in the performance of various analyses with predefined scope and methodologies pertaining to all treasury services activities
Degree in Finance or Economics preferred
Strong communications skills required
Experienced in Microsoft Office programs required
Previous experience working in Capital Markets a plus
Experience working in a Financial Institution a plus

185

Human Services Analyst Resume Examples & Samples

Develop Inventory Resource Management System (IRMS) and/or Inventory Management and Tracking System (IMATS)
Upload all cache and maintain primary and secondary databases
1 year of experience in an office/clinic environment providing office administrative support (e.g., client registration, cashier, answering telephones, data entry)
Florida Drivers’ License
Bilingual English/Spanish
Note

186

Shared Services Analyst Resume Examples & Samples

Increase productivity and customer satisfaction by implementing process improvements
Provide support for existing and future customer service applications
Create and support software solutions built using MS Excel and Access
Create and support customer service reporting needs
Document workflows by creating process maps using MS Visio
Document business requirements and technical specifications for enhancements to enterprise applications
Continually evaluate processes to facilitate standardization and drive improvements
Ability to build a business case to justify implementing a project
Conducts training sessions by web-based conferences and traveling to locations as needed
Ability to develop interactive training content as needed
Ability to prioritize work based on customer needs and impact
Plan accurate project timelines in order to meet deadlines
Communicates and interacts professionally and effectively with internal and external customers
Responsible for following priority assigned by supervisor and meeting all agreed upon deadlines, within budget
Responsible for adhering to best practice guidelines for application development
Consistently demonstrate the Six for Success: Be trustworthy, Commit to your team, Listen to understand, Serve your customer, Prepare and plan, Deliver the results
Perform other duties as may be assigned at supervisor’s discretion
High school diploma/GED is minimally required
A Bachelors-level degree in Computer Science or equivalent relevant experience is preferred
Ability to obtain a passport to travel internationally

187

Infrastructure Services Analyst Resume Examples & Samples

Provide desktop and telephone support to corporate, regional and credit union network users through incoming tickets, in person appointments and email
Provide Level 1 and 2 technical support over the phone using the software tools provided which include application console controls and remote control software
Provide software and hardware installation, configuration, and testing of local client workstations, laptops, virtual machines and attached peripherals
Troubleshoot hardware problems to board/device level and repair
Support installed software and maintain functional operation for remotes, regional personnel and corporate employees as well as credit unions
Utilize technical and customer skills to identify problems, identify the root cause and resolve the issue or repair the equipment for internal users
Use critical thinking to resolve issues in a timely manner before escalation is needed
Contact outside vendor for escalation when necessary; maintain communication with vendor, individual or credit union during problem until resolution
Work in a team environment ensuring that client’s Information Technology needs are met at all times by providing technical guidance, knowledge transfer and suggestions to all business units as appropriate
Evaluate, install and monitor network print servers and attached printers for efficient usage by all business units
Provide technical support for network connectivity, both hard-wired and wireless; involving network interface and cabling to the wall jack
Provide feedback and information to management regarding problems encountered in general support of technology
Provide suggestions to make installing and supporting PC technologies more efficient and effective
Monitor new technological advances and trends in the Information Technologies field through professional groups, trade publications, and personal contacts
Evaluate and recommend appropriate new technologies
Communicate effectively with both management and users keeping them informed of network issues and ticket status
Provide documentation on new procedures and job related functions
Perform other miscellaneous duties as assigned

188

Hosting Services Analyst Resume Examples & Samples

At least one years’ experience in the litigation support industry is required
At least one years’ experience processing data and performing complex processing or hosting work is required
Intermediate knowledge of several ESI data processing platforms (e.g. eCapture, NUIX, Clearwell etc.)
Intermediate knowledge of several ESI data hosting platforms (e.g. Relativity, Concordance, Summation etc.)
Bachelor’s degree in Computer Science, Business Management or a closely related field of study strongly preferred
Experience working under tight deadlines in a fast-paced technical environment is strongly preferred
Ability to perform troubleshooting and learn customized proprietary software
Strong organizational skills and an extreme attention to detail is required

189

Hosting Services Analyst Resume Examples & Samples

Ability to use critical thinking and troubleshooting skills to effectively identify solutions to non-standard requests and issue resolution especially related to utilizing software/hardware or experience working with data
Ability to coordinate multiple projects simultaneously and adapt to changing requirements and priorities
Experience processing data in an Electronic Discovery environment strongly preferred but not required
Ability to quickly learn and master new applications and processes
Ability to effectively work independently and as part of a team
Demonstrates a sense of urgency, initiative and ownership
Efficient work-style with an eye for continual process improvement
Ability to learn customized proprietary software

190

Special Services Analyst Resume Examples & Samples

Investigate, resolve and record all formal grievances and appeals and/or administer over-payment processes for Group Customer Connections
Report to Team Leader-Customer Connections errors, inconsistencies, improper practices or other problems regarding customer interactions. Be cognizant of fraud or other irregular activity
Maintain a table of grievance/appeal requirements and ensure strict compliance with individual state requirements as directed by the Compliance and/or Law Departments and URAC requirements
Proficient in using the claims/image system and various sub-systems. Knowledge of various contracts including PPO, special marketing arrangements and service guarantees. The individual must be sensitive to arrangements requiring them to represent strategic alliances
Process claims with decision reversals, as assigned
Coordinate with collection agency in the recoupment of over-payments, as needed
Recognize procedure codes, tooth numbers, etc. and understand how they interrelate to ensure claims for all products were processed appropriately. (Functions will include claims processes for all products - dental, vision and hearing products.)
Apply policy provisions and knowledge of company philosophy to ensure compliance with the contract, legal requirements and guidelines established by various states’ regulations
Present grievance/appeal process to claims trainees to familiarize participants with the compliance environment
Provide feedback on quality issues to overall claims processing operations
Educate Group associates to recognize grievance/appeals and the importance of timely disposition as required by federal and state regulations or in the education of associates in avoiding errors which result in over-payments
Assist in fraud investigations and over-payment recoveries (or in appeal handling if primary function is over-payment recovery)
Generate monthly grievance/appeals and ad hoc reports for various strategic alliances, policyholders, or management
Assist Team Leader in maintaining an up-to-date template database
Additional responsibilities as assigned by department management

191

Special Services Analyst Resume Examples & Samples

Investigate irregular claims activity reported via the Group Claims Fraud Hotline, Customer Connections Representatives and all internal and external sources and determine the appropriate course of action
Ensure compliance with the various State Insurance Department Fraud Bureau reporting requirements. File required fraud investigation notices/reports with the bureaus
Establish and update system provider warnings, maintain state-mandated fraud log
Provide state-mandated fraud recognition training to all levels of Group Customer Connections Associates on a scheduled, on-going basis
Conduct and analyze audit verification surveys on suspect provider reporting activity
Obtain and analyze claims system data to enhance and streamline the fraud investigation process
Participate in continuing education in the area of fraud
Work with Law Department in administering IRS and state franchise tax levies (garnishments) filed against providers
Ability to work periods of overtime as required based upon business need
Acts as custodian of group claim records for court subpoenas of claim documentation

192

Consumer Services Analyst Resume Examples & Samples

Tracking and reporting employee absences, workforce changes and trends or issues impacting workflow
Monitoring incoming mail volume and progress through the pipeline
Preparing Santiago and Allen Centers for holiday closings by assuring work pipeline is adequately full and that compliance will be achieved
Rerouting incorrectly classified files and unlocking locked files when appropriate

193

Shared Services Analyst Resume Examples & Samples

Bachelor's degree (B. A. / B.S.) in Accounting, Finance or Business from a four-year College or university; or six to ten years related experience and/or training; or equivalent combination of education and experience
Advanced user of Microsoft Suite of office software products (excel, windows, etc)
Must drive to the highest level of ethics in accounting and business management
Excellent customer service skills are required
Ability to multi-task in a fast paced, demanding environment
Excellent negotiation skills
Willingness to work in a team based environment
Self-motivated and organized with an ability to manage multiple priorities
Be motivated, eager and confident
Ability to deal with ambiguity and minimal direction

194

Shared Services Analyst Resume Examples & Samples

Project management (host meetings, develop project plans, provide feedback, create documentation and review analysis)
Continuous process improvement
Work with internal team members to improve processes
Develop internal solutions utilizing Microsoft applications or sequel programming
Analysis and metric reporting
Participate in special projects such as system conversions and implementations
May perform analysis and review of large volumes of transaction level data
Supports various audits by providing accounting documents, schedules, and other relevant information on request
Support ongoing maintenance tasks in Oracle A/R and Infinium for the Shared Services team
Support ongoing maintenance for internally developed solutions
Training liaison
Bachelors Degree in Accounting/Finance from an accredited College/University or related work experience
4 – 6 years related work experience
Ability to work and manipulate large quantities of data
Ability to document and define processes
Ability to identify an issue and develop a solution through either a work stream change or programmatic solution
General understanding of US GAAP and SOX
Understanding and proficiency of ERP systems (VOS, Max, JDE, Infinium)
Must be a self starter, results driven, and capable of working autonomously with limited supervision
Ability to work in a dynamic, changing environment collaborating with other team members across functional areas
Experience working across team and possessing the right mindset to achieve results together within a team of specialists from various teams
Ability to take initiative and build processes that add value to the business
Able to work under pressure and deadlines
Advanced MS Office (Excel, Access, PowerPoint, and Word)

195

Investor Services Analyst Resume Examples & Samples

Relevant experience (Desirable)
Investment Operations Certificate (Desirable)
Customer Focus
Excellent numeracy skills
Computer skills including Word, Excel and Outlook
Prioritising workload and tasks
Team building skills
Motivation skills

196

Systematic Alpha Services Analyst Resume Examples & Samples

Performance Analytics: Understanding the drivers for Client performance by monitoring Best/worst ideas
Trends/Opportunities: Building dynamic macros/automation tools to analyze the data & identify meaningful trends
Deep-dive Analysis of performance measures
Graduate BMS/BE or MBA with 1-3 years of experience
Familiarity with databases and the ability to manipulate/analyze data confidently
Knowledge of Equity markets & Investments
Strong analytical skills & quantitative aptitude
Advanced knowledge and hands‑on experience with MS Office - Word, Excel ( Macros/VBA) & PowerPoint
Excellent written & spoken English
Experience in Statistical packages like SAS, Minitab

197

Professional Services Analyst Resume Examples & Samples

Manage client issues from discovery through resolution, demonstrating ability to triage issues and manage client expectations
Assist with project management of new client implementations with a focus on business requirements and data migration
Develop relationships with assigned clients and a deep understanding of clients’ business practices to effectively provide world-class support
Cultivate internal relationships with business and technical teams collaboratively to enlist their help with client support
Assist with the execution of a client communication strategy that drives clients’ usage of the TNR product
Conduct pre-sales product demonstrations, assist with RFP responses,and the design and setup of proofs of concept for prospective clients
Manage the on-going update of software documentation including release notes, system requirements documents, and ‘help’ topics
Help define, implement, monitor, and report operational metrics for client support team
Detail-oriented with strong timemanagement and project management skills
Comfortable working autonomously and as part of a team
Excellence in analytical thinking, problem solving, communication, planning & organization and judgment
5 - 7 years relevant work experience, strong consideration given to candidates with fund accounting experience
Ability to successfully multi-task in the face of ambiguity, switching gears as priorities shift
Willing and able to address escalated client issues with speed and urgency
Ability to achieve consensus among different constituents
Experience managing client relationships strongly desired
Technically savvy with strong command of Office products
Ability to collaborate within the organization and across the client base

198

Senior Services Analyst Resume Examples & Samples

Lead design & build activities including system and configuration education (on-site & remote)
May serve as product Subject Matter Expert (SME) for complex functional issues as needed, especially related to installation and upgrades to new features
Serve as the customer point of contact for application assignments
Present product knowledge and system design options to clients’ while providing industry relevant examples and experience-based solutions on an extemporaneous basis
Collaborate and support development of testing plans strategies and execution as well as support all customer testing activities including issue resolution and troubleshooting guidance
Collaborate on the user interface design with service engineer and provide functional product expertise as needed, acting in a consultative capacity to deliver the right solutions to clients
Actively engage with the customer throughout the implementation process, including project kickoff, development and prioritization of project goals, project team selection and review
Provide clients with best pratice suggestions for key implementation decisions, workflow design, system set-up, preload planning, determination of go-live readiness, custom workflow training, golive support and post-live follow up, including contingency plans (as needed)
Coordinate implementation activities within their product expertise and communicate effectively with external clients as well as internal teams
Lead and facilitates current state, future state, and gap analysis sessions with the customer project team
Participate, as required, in New Product Introduction (NPI) process and improvement of processes, implementation methodology and product efficiency
Manage continuous improvement efforts regarding the development of tools and processes that support our implementation deliverables
May serve as a mentor for other members of the GE project team on complex, integrated customer implementations
Exhibit strong communication and organizational skills
Bachelor’s Degree or equivalent (defined as High School Diploma/GED and strong relevant experience)
Software implementation and/or Business Consulting experience
Ability to self-direct projects through an implementation
Ability to take direction from both Management and Project Managers overseeing the projects you are assigned
Ability to prioritize multiple tasks and responsibilities, while maintaining a high level of quality service and professionalism
Ability to interact confidently with customers from end users to executive suite
Strong organizational, verbal and written communication, interpersonal, problem solving and presentation skills
Proven excellent customer facing experience
Legal authorization to work in Europe UK is required
Must be willing to travel 50 %
Software skills in software analysis, design, and methodology
Training experience or strong knowledge of adult learning principles
Demonstrated success in working with customers, vendors, and cross-functional teams
Ability to work remotely and actively manage several concurrent customer engagements
Experience with GE Proficy products or comparable competitive products
Knowledge of GMP
Automotive expertise
Additional language skills (French, German, etc.)

199

Services Analyst Resume Examples & Samples

Build organizational knowledge and work with stakeholders to identify businessrisks via analysis and make recommendations to mitigate their impact and drive continuous improvement
Education: Bachelor’s Degree in Finance, Industrial Engineering, Business, Operations, MIS, Computer Science, Computer Engineering or related field is required
Overall Experience: 2-4 years’ experience
Basic working knowledge of CSS and HTML

200

Services Analyst Resume Examples & Samples

Primary responsibilities include to provide data intelligence by designing, developing, and building intuitive dashboards by leveraging enterprise reporting systems
2 years of experience and basic working knowledge of OBIEE 11g or 12c CSS and HTML
Flexible, self-motivated, curious and willing to continually develop in order to solve problems and drive results with a global team

201

Senior Services Analyst Resume Examples & Samples

Bachelor’s Degree in Business Management, Business Administration, MIS, Information Systems, Statistics, or related field plus 2 years of experience in sales project management, data analytics, performance reporting, finance or 5+ years of experience in project/process management or retail
2+ years intermediate experience with MicroStrategy/DART, MicroSoft Office Suite, and PeopleSoft
Basic knowledge of Data modeling
Master’s Degree in Business Management, Statistics, Mathematics, MIS, or related field
2+ years leadership experience with strong project management responsibility
2+ years’ experience in one of the following areas: Store Operations, Specialty Sales, Contact Center, Research, FP&A, Audit, Accounting, Process Management, or Merchandising
3+ years of demonstrated experience in analytic design, report development, and complex root-cause analysis

202

Human Services Analyst Resume Examples & Samples

Complete CHCP Pharmacy Overrides as needed
Check the clients eligibility
Enter the new clients into Citizens Rx when needed
Approve prescriptions for CHPC over-rides
Complete statistical report

203

Field Services Analyst, Assistant VP Resume Examples & Samples

Collect data, research, and examine branch documents using various sources; analyze transactions to ensure adherence of bank policy & procedures
Accountable for examining and comparing operational records; identify and report operational and compliance gaps that do not adhere to bank policy & procedures
Observe and test internal controls (i.e., branch opening/closing, information security, cash control, key control, knowledge based interviews, marketing and signage, wires, teller work, safe deposit box, etc.)
Responsible for traveling to assigned branches to perform first line testing
Accountable for examining records to ensure branches are processing transactions in accordance to bank policies & procedures, and compliance
Prepare and articulate call report results and review exceptions and observations with branch and division management
This role requires flexibility and extensive travel throughout the Northern California area, including the East Bay/Marin, San Francisco Peninsula, and Northern Central Valley (Stockton/Modesto/Sacramento area)
5+ years of experience in a retail branch environment as a Branch Service Manager or related position or extensive experienced in working in a variety of operational environments, such as Audit background, Compliance, or Risk
Extensive knowledge of branch operations and procedures
Effective collaboration abilities, team work, and flexibility
Experience with Adobe, Excel, and Word

204

IT Business Services Analyst Resume Examples & Samples

Performs a set of tasks and techniques used to work as a partner among stakeholders to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to meet its goals. Perform enterprise analysis prior to pursuing business specific solutions. Creates visual models, elicits, & documents requirements
Provides second level application services support to internal business users. Performs in depth research and identify sources of production issues. Investigates and documents root cause analysis of issues. Focused on the delivery of the service’s business outcomes and Key Performance Indicators, when determining work priorities
Work closely with business and technology partners in identifying process improvement opportunities. Build and foster relationships across multiple organizations
Provides impact analysis of process and technical change requests to existing service. Analyzes impact of Information Technology environment changes and upgrades on the application services and coordinates testing and change management. Analyzes trends in application support tickets and executes problem management practices to eliminate recurring incidents. Assists in the development and execution of test plans, and documents results as necessary. Documents solutions in the Information Technology Service Management system to increase first level ticket resolution. Maintains system documentation
3 or more years Business analysis and software support. Advanced PC skills to including Microsoft Word, Excel, Outlook or similar word processing, spreadsheet, and email applications. Excellent problem solving, planning, and interpersonal skills. Excellent communication, including written, verbal and presentation skills. (Required)
3 or more years Financial services sector, with a working understanding of bank technology, knowledge of primary banking applications and general banking experience. Database query tools such as SQL or similar tools and languages. Performing business process analysis, collecting, and writing business and functional requirements, including process and data flows, in support of technology investments. (Preferred)

205

CC Business Services Analyst Resume Examples & Samples

Collaborates and assists Functional Leads and Team Leaders in identifying, defining and documenting CSC teams’ functions, processes, operational needs and objectives, input and output requirements
Researches, prepares and consolidates logical, cohesive and data-driven reports for use in management decision-making
Candidate must have at least one year tenure in their current position
Candidate must be meeting job expectations and passing all performance metrics within the last 6 months
No disciplinary actions in the last 6 months
Quality Management and Assurance
International Management and Multicultural Skills
Client Relation Management
Security/Information and Application Protection
Must meet all the qualifications of the position
Must pass all required assessments during the selection process including interview with the CSC CORe Group Senior Team Leader and/ or Customer Service Operation’s Functional Head
Case study with focus given on critical processes of data analysis (requirement analysis, data collection, processing, clean-up, exploratory data analysis etc.)
Communication – presentation of results
Demonstrated skills in utilizing business technology tools which includes Verint Ultra, IEX Total View, Avaya IQ
Proficiency in relevant CSC reporting tools CSC META, QlikView, CSC Operations’ trackers (3.7 Attrition and Absenteeism trackers etc.)
Knowledge of the MBPS CSC Operations Standards
Knowledge of the MBPS Reporting requirements for CSC – monthly and quarterly validations
Basic knowledge and understanding of workforce management process
Knowledge of the CSC teams’ principles and practices
Knowledge of CSC Operations-related processes and functions such as the Quality Control Process, Training & Development, Performance Management etc
Ability to work independently, with minimal supervision. Utilizes applicable tools in data management and analysis in identifying and mitigating potential risks

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