Software Field Engineer Resume Samples

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A McKenzie

Aubree

McKenzie

240 Howe Squares

San Francisco

+1 (555) 210 7100

240 Howe Squares

San Francisco

Phone

p +1 (555) 210 7100

Experience Experience

Chicago, IL

Software Field Engineer

Chicago, IL

Stehr-Barton

Chicago, IL

Software Field Engineer

Establishing of long-term customer relations with outstanding customer satisfaction
Install, configure, test, troubleshoot, and field repair a web application composed of C#.NET, Entity Framework, and SQL Server 2005/2008 technologies
Sales and Engineering – Exchanges information and coordinates with the sales and/ or engineering department on the project specifics and insures feedback of information requested by Engineering is handled after testing
Support software development, enhancements, and maintenance efforts
Purchasing Group - Provide information for the purchase or rental of test equipment and supplies
Open and closed loop control optimization in coordination with the customer to improve efficiency (e.g. fuel efficiency)
Work with other field software engineers to determine the best solution for integration issues

Boston, MA

Software Field Applications Engineer

Boston, MA

Leffler, Brown and Lindgren

Boston, MA

Software Field Applications Engineer

Builds a reputation to being the go-to person for regional and business line teams to create opportunities to win and problem solve
Synthesizes customer and competitive insights to improve product definition and roadmaps
Manage projects on both detailed technical and high level abstraction levels
Assists in educating Field Sales Engineers on new technologies, new product features and their related business value
Fully understands how ecosystem and Linux open source solutions can position NXP in the best possible manner
Delivers ongoing formal and informal knowledge sharing and product positioning that helps assigned accounts understand the operational, financial, and business impact of NXP solutions within their practice areas
Owns the system software architect role to ensure broader technical team understands the software value proposition for system proposals

present

Philadelphia, PA

Software Engineer CT / AMI Field Action Team

Philadelphia, PA

Upton-Heaney

present

Philadelphia, PA

Software Engineer CT / AMI Field Action Team

present

Current programming languages, e.g., C++, C# .NET, C, and scripting languages
Current operating systems, e.g., Windows, Linux, VxWorks
Participating as a member in the determination if a change to systems in the field is necessary based on customer feedback
Field Action Team software engineers are responsible for the software that controls the timing, motion, and user interfaces of the CT and AMI systems
Can lead quality related problem solving for software
System software installation
Provides effective oversight of: the execution of the Software Plan and any Risk Management activities, and of all design related activities during the software lifecycle

Education Education

Bachelor’s Degree in Electronics Engineering

University of Massachusetts Amherst

Bachelor’s Degree in Electronics Engineering

Skills Skills

Very good electrical engineering knowledge
Knowledge in bus system and communication protocols (CAN, ModBusTCP, ModBusRTU, RS232 RS422 RS485, Profibus)
A strong electro-hydraulic mechanical and controls background on large rotating equipment
Knowledge in sensors, actuators, signals processing and signal analysis
Knowledge in programming acc. to IEC-61131-3 (“CodeSys”) and C++
Exposure to personal computers and digital data acquisition equipment
Prior Experience

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Senior / Lead Field Software Service Engineer Resume Examples & Samples

Analyzes detail systems factors; including input and output requirements; information flow; hardware and software requirements; and reliability characteristics
Writes or updates software specifications
Records all inputs and outputs of systems; including file sizes; data bank requirements; variability of information and appropriate statistical measures such as frequency; volume; peaking; etc
Troubleshoots and provides technical support and solutions to users
5-8 years of directly related computer systems analysis and/or programming experience

Field Software Service Engineer Resume Examples & Samples

Bachelor’s Degree in Electrical Engineering, Computer Science, Systems Programming, Systems Engineering, Information Systems, or Mathematics
Currently possess the DoD 8750 qualification, in particular, the Security+ certification
At least 3 years of experience in providing user operational support for production level software applications
Familiarity with trouble ticket software packages, such as JIRA or Remedy
Familiarity with performing analysis of system operations
A working knowledge of and experience in the using operating systems (Windows and UNIX) and database management systems (SQL Server)
Experience in fault detection, isolation, and correction of computer systems and individual peripheral devices
Must be capable of routine system maintenance and administrative functions including: system configuration and modifications; adding, removing and replacing hardware and software items; system startup, shut down, backup and restore; database administration and maintenance; and system user access control
Must be able to interpret and/or discuss with users application information that could involve terminology or concepts not familiar to many people
Must be able to speak with non-IT centric customers
Must be able to provide advice and recommend actions involving rather complex issues to senior level department executives
Knowledge of Government security policies and familiarity with security-related technologies and auditing tools
A proficiency in the use of PC based computer platforms
Have a willingness and availability to work flexible hours if mission requirements warrant
Have the ability to communicate with customer in a clear, concise and courteous manner, both verbally and in writing
Previous work experience with the U.S. Army CECOM Software Engineering Center
Knowledge of the FDM software application
Military experience is highly desirable

Field Software Service Engineer Resume Examples & Samples

Install Microsoft Windows server software, patching, upgrading and maintenance
Install Red Hat Linux server software, patching, upgrading and maintenance
Install, upgrade and perform maintenance of server hardware components as per requirements
Perform daily checks on DCGS-A applications and tools and resolve any errors to ensure availability
Software, hardware, and network troubleshooting and problem resolution
Basic networking principles and system network configuration
Assist Information Assurance staff with all documentation required for accreditation and any other associated directives and regulations
Prepare status report as well as briefings for the customer and upper management. Develop plans and schedules. Manage Security activities in specific areas as assigned
Understands Information Assurance methodology and security principles
Performs post software installation upgrades and IAVA patching
Provide documentation and remediation for IA findings
Update IA required documentation to include; POAM and SVDD
Perform baseline software load of new computers, replacement computers and configure for customer use
Provide training to military technical support personnel on the different techniques for software installation, troubleshooting and repairing problems on MS operating systems via phone, remotely or in person
Performs applicable scans and manual checks to ensure applications and software are in compliance with Army mandate IAVA requirements
Performs baseline operating system and application stack patching as directed through Configuration management/Release management activities on DCGS-A V3 client systems
Maintains elevated user rights privileges in order to assist other POR FSRs and IEW technical personnel in joining systems to the applicable domains
May be required to provide limited hardware support if no software issues are pending or on a case by case basis as directed by the site sustainment manager
Microsoft Windows Server 2003/2008 administration
DCGS-A V3.1.7.X and/or 3.1.8 administration
Microsoft Windows 7 administration
General computer cabling concepts and techniques
Client system imaging/configuration via Ghost cast server
Active Directory structure and object management
Intelligence software applications such as

Field Software Service Engineer Resume Examples & Samples

Military experience
Completion of US Military leadership school
IAT Level II

Field Software Service Engineer Resume Examples & Samples

DCGS-A V3.1x WSS administration experience
Java Web Development in an Oracle Database environment
XML and/or KML script creation

Field Software Service Engineer Resume Examples & Samples

Candidate will have experience in fault detection, isolation, and correction of computer systems and individual peripheral devices
Candidate will be capable of performing routine system maintenance and administrative functions, including system configuration and modifications; adding, removing, and replacing hardware and software items; system startup, shut down, backup, and restore; database administration and maintenance; and system user access control. Background in communications and communications connectivity desired
Candidate will have experience with systems and systems operations within the specific functional area to which assigned
Candidate must be available for assignment to various CONUS/OCONUS sites for extended terms
The selected candidate will have advanced knowledge of the Solaris Unix Operating system, command line environment and Oracle database management system. They will be able to install, configure, and troubleshoot Unix operating environments and they will be skilled at configuring Unix based server / client relationship environments
Once selected, the candidate will maintain all client systems with prescribed user application tool sets. They will ensure full functionality of all servers and associated storage devices as well as ensuring the full functionality of all assigned client workstations. They will perform system cleanup of databases and logs, manage Oracle RDBMS table-space, and manage database storage, and data integrity for the system databases
The selected candidate will ensure message traffic is flowing into the system, being automatically processed, and parsed into the database. They will ensure all servers are appropriately associated to the DCGS-A Backup/Archive solution and verify that backup jobs have been completed per schedule
To ensure IA standards compliance on all assigned systems, the selected candidate will also perform routine manual checks of all assigned Unix based systems for system IA anomalies using appropriate tools, scripts, and documentation

Software Field Engineer Resume Examples & Samples

Install, configure, test, troubleshoot, and field repair a web application composed of C#.NET, Entity Framework, and SQL Server 2005/2008 technologies
Travel to remote sites to support the above activities
Support software development, enhancements, and maintenance efforts
Produce software documentation and runs software through unit test procedures
Interact daily with supervisors and/or functional peer groups. Interaction normally involves exchange or presentation of factual information
Work with other field software engineers to determine the best solution for integration issues
Support the primary software instance at Newport News in between site installations and develop new code when required
Perform other technical and documentation tasks as required
Bachelor's degree and 8+ years of related experience. 6 additional years of experience can be used in lieu of Bachelor's degree
C#, ASP.NET, Ajax, JQuery, Web Services (SOAP/REST), CSS, HTML, and SQL 2005/2008 experience
Travel: 25%
Design, creation, maintenance, and testing of .NET web applications using Entity Framework
Source Control, Continuous Integration, Configuration Management
Technical Writing experience
Knowledge of Capability Maturity Model Integration(CMMI)
Past Intelligence Systems experience
Solid knowledge/experience of the AGILE / Scrum SDLC

Field Software Service Engineer Resume Examples & Samples

DCGS-A V3.1.x WSS administration experience
Experience utilizing remote access capabilities such as putty, cygwin, etc…
Experience utilizing vClient application to access enterprise assets
Experience creating and managing virtual machines
Experience performing IAVA, OS, and application patching/updates
Experience working in a fast past multi-faceted environment preferred
Experience with VMware benchmark tools and capacity management applications preferred
Strong working knowledge of Internet networking technologies and principals including TCP/IP and DNS
Experience integrating with Symantec Netbackup solutions desired
Experience operating in a DoD Intelligence environment or other national level agency preferred
Military experience is highly desired
Completion of a U.S. Military leadership school is desired
Certifications: IAT Level II desired
Preferred: Computing Environment: VMware Certified Professional (VCP)
Alternate CE: VMware Certified Design Expert (VCD)

TMC Field Software Service Engineer Senior Lead Resume Examples & Samples

Bachelors Degree in IT Computer Science and 5 to 7 years experience in related field or 10 years of relevant experience in lieu of degree
IT Experience: 10+ Years of progressive IT experience OR Bachelor’s Degree in an IT field & 3+ Years IT Experience (Experience must show months and years for each position)
DoD 8570 IAT Level 2: MUST HAVE CompTIA Security+ce (Before start date)
Must be willing and qualified for assignment to various CONUS/OCONUS sites for extended terms i.e. TDY support or up to 6 months OCONUS deployments
Hands on experience with TMC systems (BCCS, MCS, CPOF, DDS): Experience directly supporting a field exercise with the TMC systems as either an FSE or Military representative for the system
Hands on ABCS systems experience: Direct administrative responsibilities for any other ABCS system such as BFT, DCGS-A, AFATDS, others…
Full DoD 8570 IAT Level 2: CompTIA Security+ AND another qualifying ‘computing environment’ certification i.e. A+, Network+, Server+, Microsoft certifications, CISCO, VMware
Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to **classified information

Software Field Operations Engineer Resume Examples & Samples

Help customers install, understand and troubleshoot 10x Software/Bioinformatics tools, data and results. Interactions are primarily via email support
Communicate customer issues and needs to internal teams. Serve as an advocate for customers to make 10x software as easy to use and useful as possible
Develop and maintain training material for 10x software tools
Bachelor’s degree in biology, bioinformatics, computer science, or similar discipline
Demonstrated experience implementing, troubleshooting and supporting bioinformatics software and pipelines
Fluency in UNIX/Linux environments, and strong scripting or programming experience
Experience deploying software on Amazon AWS and Google Compute Engine
Experience using/troubleshooting HPC issues (SGE, LFS, SLURM, etc)
Familiarity with Next Generation Sequencing technologies a plus

Dcgs-a Field Software Service Engineer Resume Examples & Samples

Performs quality assurance review of specifications for internal and external delivery
Develops analytical tools for use in the design and redesign of systems
Analyzes detail systems factors, including input and output requirements, information flow, hardware and software requirements, and reliability characteristics
Prepares and updates documentation for new or existing systems
Monitors system effectiveness in satisfying user needs
May provide guidance and work leadership to less-experienced analysts
Maintains current knowledge of relevant technologies as assigned

Field Software Service Engineer Resume Examples & Samples

Hitachi Storage installation, configuration, and maintenance
Prior storage array experience with EMC, NetApp, etc…
RAID Storage Array management
LUN structure and allocation development

Field Software Service Engineer Resume Examples & Samples

Installs, configures, and maintains RedHat Enterprise Linux servers and associated applications, scripts, and adapters
Maintains full mission operational capability for the DIB server segment by insuring all federated sources and adapters are functioning properly
Performs automated and manual checks of all servers to ensure compliance with DoD IAVA and other IA requirements
Performs system patching as necessary based upon approved patches provided by PMO release management
Performs and tests system backups to ensure the availability of current images and system configuration files to perform a system recovery should the need arise
Provides system status updates to the leadership to establish and maintain a timely system status tracking mechanism
Performs daily check of all servers to detect any system anomalies. This requires visually reviewing server logs on a weekly basis
Provides system change requests to the DIB PMO and the factory to address system anomalies. Problems should be identified and relayed to factory in a timely manner
Assist in the generation of PM DCGS-A and SEC System Problem Reports to effect site specific and/or global change based upon customer requirements
Maintains communications with and coordinates with Factory Engineers to debug identified problems
Tests different data type DAO periodically to ensure all adapters are working properly
Reviews ingested data to verify that adapters are not missing data. This includes running the automated scripts and utilities, keeping the assigned adapters up to date with source databases and systems
Perform required adapter maintenance such as renewing adapter passwords
Tests connections to other DIBs, works with other DIB FSEs if anything is noticed to be wrong
Maintains federated access with all nodes. This has an added benefit of providing 24 hour support worldwide
Attend weekly meetings and provide on demand briefings as required by local customer
Provides desk side overviews and right seat user training as required
Provides weekly status summary to the factory PMO team that covers highlights for the week and issues that need to be resolved
Updates Status in the Raytheon tracking system to include both federation status and ingest status
Reviews and becomes knowledgeable of the mission of each cell in the ACE and determines how the DIB can be used effectively to support their mission requirements
Trains users how to use the system to do their jobs in a quicker more efficient and consistent manner
Engage with users on a regular basis to elicit feedback and ensures there aren't any questions or problems that need to be addressed
Writes up user suggestions in Change Request or submit to the DIB PMO and factory DCGS-Army ERB
Researches local data sources for which the customer may need adapters written
Uses JEDDI framework to write adapters on site when possible
Provides information back to the DIB PMO and factory for adapters that cannot be written on site
Provide remote support for other Army Fixed sites to cover outages
Attends regularly scheduled FSE telecons
Supports DCGS-A Intelligence Fusion System (IFS) Meta Data Catalog (MDC) servers on the Deployable Workstations Suites (WSS) DIBs as needed
Intelligence software applications such as ArcGIS suite, Distributed Integration Backbone (DIB), Google Earth, etc…
SQL and PL/SQL syntax
Maintaining virtual machine servers in a provided VMware Environment

Field Software Service Engineer Resume Examples & Samples

Advanced knowledge of the Solaris Operating system and command line environment
Advanced knowledge of the Windows Server and Client Operating system and command line environment
Advanced knowledge of NetApp storage controllers and operating environment
Advanced knowledge of the Oracle database management system. Preferably 10g or 11g
Install, configure, and troubleshoot Unix and Windows operating environments
Configure Solaris based server / client relationship environments
Maintain all client systems with prescribed user application tool sets
Ensures full functionality of all servers and associated storage devices
Ensure full functionality of all assigned client workstations
Ensures message traffic is flowing into the system, being automatically process, and parsed into the database
Manages database storage, and data integrity for the system databases
Manages Oracle RDBMS table-space
Performs system clean up of databases and logs
Ensures all servers are appropriately associated to the DCGS-A Backup/Archive solution and verifies that backup jobs have been completed per schedule
Ensures IA standards compliance on all assigned systems
Performs routine manual checks of all assigned Unix based systems for system IA anomalies using appropriate tools, scripts, and documentation
ACE BLK II, ASAS-All Source, ASAS-Single Source, ASAS-Light, ASAS-RWS BLK II
Symantec Ghost replication procedures/processes
Solaris 10

Field Software Service Engineer Resume Examples & Samples

Feedpipe development
Java Web development in an Oracle Database environment
Bachelor's degree in Electronics Engineering or any other scientific or technical discipline
3-5 years experience minimum with 5+ years preferred
Experience in the DOD intelligence environment or equivalent government agencies, with field level experience preferred

Field Software Service Engineer Resume Examples & Samples

Configure LDAP and maintain DCGS-A accounts and resolves any DCGS-A account related issues
Install, maintain and configure DNS Servers and maintain host configuration
Monitor and configure Safemove data replication
Knowledge of client and server software interaction including web-based application design, support, and integration
Experience with remote system administration software
Perform Retina scans and implement information assurance security procedures and resolve findings
Intelligence software applications such as ArcGIS suite, Analyst Notebook, QueryTree, Distributed Integration Backbone (DIB)
Oracle Databases, Oracle RAC, and Oracle client installation/configuration

Dcgs-a Field Software Service Engineer Resume Examples & Samples

Participates in special projects as assigned
Configures and maintains user accounts; resolves user account issues for client workstations and servers
Maintains and installs Microsoft Windows operating systems software, patching, and upgrading
Maintains and installs Red Hat Linux operating systems software, patching, and upgrading
Maintains and installs ESXi operating systems software, patching, and upgrading
Maintains and installs VMWare application software, patching, and upgrading
Working knowledge of Global Broadcast System (GBS), One System Remote Viewing Terminal (OSRVT), Surveillance and Control Data Link (SCDL), AM/FM communications, and Global Positioning System (GPS)
Working knowledge of GeoSpatial analysis, Video Processing Capability (VPC), and Moving Target Indicator (MTI) applications
Working knowledge of CISCO switches to include but not limited to setting up trunkports, Access Control Lists (ACL), and Virtual Local Area Networks (VLAN)
Able to provide military users and maintainers with over-the-shoulder training
Provides technical support, diagnoses, and resolves operating system problems
Provides technical support, diagnoses, and resolves network problems
Provides technical support to assist users with isolating hardware problems
Develops and monitors policies and standards for allocation related to the use of computing resources
May program in an administrative language
Analyzes and evaluates existing or proposed systems and designs computer systems to process data
Analyzes systems and procedures to refine their formulation and converts them to programmable formats
Codes applications and tests to software requirements
Responsible for backup and disaster recovery of Linux and Windows operating systems
Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery
As required, performs checks on applications and tools and resolves any errors to ensure availability
Exceptional oral and written communications skills and ability to work independently, with minimum direction; self-motivated and results-focused mindset are a must
Provides software sustainment and system readiness reporting data to customers and program management. Develop plans and schedules. Manage Security activities in specific areas as assigned
Assist Information Assurance staff with all documentation required for accreditation and any other associated directives and regulations. Understands Information Assurance methodology and security principles
5-8 years of related systems engineering experience
DCGS-A baselines versions 3.1.x and 3.2.x
Intelligence software applications such as ArcGIS suite, Multi-function Workstation, QueryTree, Distributed Integration Backbone (DIB)
JAVA and/or XML script creation

Software Field Applications Engineer Resume Examples & Samples

100% Accountable to drive design wins in their target accounts
Leads proof of concept, solution design and demonstrations to secure NXP solution’s design-in
Synthesizes customer and competitive insights to improve product definition and roadmaps
Project manages the NXP design in campaigns for assigned customers to ensure early involvement in the customer’s technology roadmap and continuous and timely flow of information to all necessary parties within the BL and customer
Fully understands how ecosystem and Linux open source solutions can position NXP in the best possible manner
Qualifies sales opportunities in terms of customer technical requirements and establishes NXP's value proposition/position relative to the competition
Qualifies the value of NXP's products (strengths versus competitive products) and quantifies the technical benefits derived from choosing NXP
Owns the system software architect role to ensure broader technical team understands the software value proposition for system proposals
Delivers ongoing formal and informal knowledge sharing and product positioning that helps assigned accounts understand the operational, financial, and business impact of NXP solutions within their practice areas
Successfully builds relationships with sales team members, business lines, partners and customers in support of sales team objectives
Analyzes customer's technical objectives through the use of relevant data gathering techniques enabling the sales team to be more predictive, effective and responsive to customer needs
Assists in educating Field Sales Engineers on new technologies, new product features and their related business value
Bachelor’s/Master’s Degree in Computer Science or Electrical Engineering
Several years of Field Application Engineering experience in the semiconductor industry
Experienced in working at customer-sites for debug and technical support
Proven record of developing software in various embedded environments and OSes
Experience with C, C++, Python, Perl
Proven knowledge of Linux distributions and deployment models
Willing to travel frequently (up to 25%, mostly Bay Area focused)
Experienced in providing technical training to sales staff and distributors
Proven track record of quickly learning new technologies
Develop system level understanding of target end-applications
Ability to read, understand and review schematics and provide design recommendations is highly desired
5+ years of experience as an FAE supporting the above technologies
Willingness to engage with customers in both pre-sales and post-sales support, and a proven successful track record in both
Excellent communication and presentation skills. Strong customer presence
Demonstrated knowledge in driver interfaces like PCIe, Ethernet, SATA, USB, etc
Knowledge in ARM 32/64 bit software architectures
Expert in embedded Linux: kernel and user-space technologies and boot environments (UEFI, uboot)
Knowledge of virtualization (KVM, Containers, Dockers, etc) and network function virtualization
Familiarity with networking equipment and evaluation board deployment

Field Software Engineer Resume Examples & Samples

Development and de-bug of Control System Software and Operator control interfaces prior to project or product release
Train customers and Field Service Technicians on scope of equipment operation, troubleshooting and problem diagnostics
Proactively engage customers, engineering teams, development teams, QA, to ensure complete, integrated, producible, maintainable and cost efficient solutions
Provide support for commissioning operations as required
Proactively seek and communicate opportunities for system improvement and enhancement
Provide assistance in the creation, development and maintenance of Commissioning and Software documentation
Diagnose and troubleshoot associated control system software and hardware
Provide as required valid, clear and concise reporting on all verification and testing of software and associated systems during development and in the field
Provide support for the implementation, execution, start-up, field support and troubleshooting of NOV Control systems and tools
Contribute to the strategy for the commercialization of control systems across multiple platforms
Support sales and marketing as required
Perform other work related task as assigned
Comply with all NOV Company and HSE procedures and policies
Travel required to various local and international NOV facilities, customer offices, and rig locations
Must be able to travel internationally and domestically about 50%
Rig experience preferred
Must have excellent written and verbal communication skills in English
Bachelor's degree in related field or equivalent combination of education and experience
Technical aptitude
Experience with system software development, Linux, C++, Python, SQL or other programming languages preferred
Experience troubleshooting control systems

Software Field Application Senior Engineer Resume Examples & Samples

Understand how to use an ANSI-C compiler, assembler, linker, makefiles, and related software build tool chain components. Also have knowledge of version control tools such as PVCS, CVS, SVN, CM Synergy, Rational ClearCase, etc
Utilize software debuggers to execute and debug software using techniques such as breakpoints, watch windows, and program trace. Also be able to reprogram flash memory with various debug interfaces (Aurora, Nexus, JTAG, DAP)
Demonstrate capability with measurement & test equipment such as oscilloscopes, digital multi-meters, current probes, function generators, serial communication tools such as CANalyzer or VehicleSpy
Able to use automotive measurement and calibration tools such as ETAS INCA or ATI Vision. Understand concept of emulation calibration data memory and ASAP display table measurements
Familiar with low level drivers such as ADC, PWM, GPIO, timer modules, SPI, SCI, LIN, CAN-FD, SENT, DMA, external bus interfaces, memory management units, ECC, flash memory, etc
Familiar with real-time operating systems (RTOS), interrupt service routines, exception handlers, task scheduling, and multi-core CPU operation
Possess a bachelor degree in Electrical Engineering, Computer Engineering or a related technical area
Be familiar with automotive component and vehicle test procedures, including EMI/EMC testing
Be generally knowledgeable in the automotive development process
Have a minimum of 4-6 years applicable experience in automotive environment
Have experience with Freescale PowerPC (MPC56xx/57xx) and Infineon Aurix (TC2xx) microprocessors
Have experience tracking and reporting design changes
Experience with ETAS or ATI calibration tools and real time OS kernels is a plus
Experience interfacing with customers
Must be able to travel for to Europe, US and Japan

Software Field Application Engineer Resume Examples & Samples

Describe Onity Hospitality system, software API’s, and libraries to customers and integrators. Answer questions, train, and provide implementation best practices. Create customer facing training and technical documents as required
Work closely with Sales on early customer calls and provide technical description of hospitality mobile products and services to customers’ technical teams or integration partners
Work with software tools to help configure hospitality customers’ systems/database for use
Provide demo code walkthrough and support to customers integrating software libraries and API’s
Effective written and verbal communication skills with globally diverse audiences, including installers, engineers and management level stakeholders
Ability to collaborate effectively with design teams to understand and translate customer systems and designs into engineering requirements, product line design components, subsystems and products
Ability to understand product/component /system function, reliability and quality requirements
Ability to guide customers through integrations with current product lines working through trouble shooting as well as industry best practices
A working understanding of the hospitality industry in order to assess customer requirements and translate them to current system specifications
Ability to travel 25% of the time
Experience training and supporting customers on configuring software for use
Experience training and supporting customers on integrating software modules or libraries into their software components
Ability to write and interpret technical specifications
Experience working in a team environment with cross functional support groups (Product Quality, Supplier Quality, Marketing, Manufacturing, Sourcing)
Intermediate level skills with Microsoft Word, Excel, Project and PowerPoint
Organized with strong attention to detail, while managing multiple priorities
Software engineering degree and/or systems integration or programming and scripting experience
Understanding of REST APIs, web protocols and mobile operating systems
Basic computer IT skills including software/driver/hardware cabling, configuration, and troubleshooting

Software Engineer CT / AMI Field Action Team Resume Examples & Samples

Develops product software—requirements, design, implementation, tests, troubleshooting
Experienced and competent in the domain, able to work independently
Participate in investigations into customer feedback in role’s designated areas
Field Action Team software engineers are responsible for the software that controls the timing, motion, and user interfaces of the CT and AMI systems
Can lead quality related problem solving for software
Use post-market analytics and statistics to report on software performance in the field (provide feedback to manufacturing, suppliers or design teams) and initiate field actions when required
Act as a single point of contact (person assigned to project team) responsible to ensure that software design quality related requirements/criteria are completed and meet SW Quality standards for every PRP milestone

Software / Vision Systems Field Engineer Resume Examples & Samples

Install, configure, service, and support automated vision systems in a manufacturing environment
Work with Project Managers and be accountable for delivering systems that perform to specification, within budget and on time
Track technical and service issues and ensure all inquiries and issues are resolved completely, quickly and efficiently
Generate detailed trip reports summarizing service visits to customer sites
Coordinate with Management and other internal operational groups and external customers, to ensure the accuracy and timeliness of service and training activities
Serve as installation site manager, coordinating internal, external and customer resources to accomplish project goals
Able to travel nights, weekends, and holidays if and when necessary including responding to emergency service calls
Ensure that all company and customer established procedures are followed
Coordinate with Management to identify and implement process and methods improvements that increase the efficiency and contribution of the service and training operations
Training of factory floor personnel during installations
Special projects or other duties may be assigned, depending on customer or business development needs

Software Field Engineer Resume Examples & Samples

Supervises
Knowledge in programming acc. to IEC- 6113103 (“CodeSys”) and C++
Professional conduct of inspections, maintenance, repairs, and optimizations on VSP control equipment
Troubleshooting and eliminating of control specific disturbances
Installation, software updates and data recording on customer site
Open and closed loop control optimization in coordination with the customer to improve efficiency (e.g. fuel efficiency)
Remote diagnostic of machine and control problems
Pro-actively support sales of spares, upgrades, trainings and other services
Provide cost estimates and technical support for proposals
Commissioning of new equipment
Training or instruction of the customer on the new equipment
Create service and commissioning reports, meeting protocols and test reports
Establishing of long-term customer relations with outstanding customer satisfaction
Operation, maintenance, storage and calibration of Voith Digital Solution and rental test equipment
Principal Working Relationships
“Project Management” – Coordinates with the customer self-sufficiently by exchanging information and schedule times with customer
Sales and Engineering – Exchanges information and coordinates with the sales and/ or engineering department on the project specifics and insures feedback of information requested by Engineering is handled after testing
Purchasing Group - Provide information for the purchase or rental of test equipment and supplies
Prior Experience
A strong electro-hydraulic mechanical and controls background on large rotating equipment
Exposure to personal computers and digital data acquisition equipment
Knowledge in programming acc. to IEC-61131-3 (“CodeSys”) and C++
Very good electrical engineering knowledge
Knowledge in bus system and communication protocols (CAN, ModBusTCP, ModBusRTU, RS232 RS422 RS485, Profibus)
Knowledge in sensors, actuators, signals processing and signal analysis
Other Qualifications or Requirements