Software Maintenance Engineer Resume Samples

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R King

Reynold

King

3645 Lemke Ramp

Philadelphia

+1 (555) 195 6050

3645 Lemke Ramp

Philadelphia

Phone

p +1 (555) 195 6050

Experience Experience

Philadelphia, PA

Software Maintenance Engineer

Philadelphia, PA

Kessler LLC

Philadelphia, PA

Software Maintenance Engineer

Work closely with Red Hat development engineering; assist production support engineers and technical account managers
Work closely with Red Hat's production support engineers, technical account managers, and development engineering
Work with support or product development teams to troubleshoot and work around product issues
Work closely with Red Hat's production support engineers, technical account managers and development engineering
Work closely with Red Hat's production support engineers, technical account managers, and development engineering teams
Offer developer-to-developer assistance for Red Hat JBoss Middleware
Analyze upstream development against current customer reported defects and develop or backport patches to resolve them

Phoenix, AZ

Systems Software Maintenance Engineer

Phoenix, AZ

Rau LLC

Phoenix, AZ

Systems Software Maintenance Engineer

Works with other maintenance engineers across multiple locations providing maintenance support
Works under pressure in restoring high-priority systems to operations
Provides necessary mentorship, guidance, and training of entry level engineering crew
Supports system engineering groups for ongoing analysis and integration efforts
Interprets system documentation and records problems in logging and discrepancy reporting tools
Performs software application maintenance, under supervision, on assigned mission systems running a variety of operating systems to include Solaris, UNIX, TRU-64 UNIX, SCO UNIX, Linux, Windows, and VMS
Detects, isolates, documents, quickly reports, and resolves system outages, or problems encountered during operations of the operational system baseline, which includes the collection of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system, under supervision

present

Phoenix, AZ

Senior Software Maintenance Engineer

Phoenix, AZ

Runolfsdottir Group

present

Phoenix, AZ

Senior Software Maintenance Engineer

present

Work closely with Red Hat development engineering, and assist production support engineers and technical account managers
Work closely with Red Hat development engineering and assist production support engineers and technical account managers
Manage workload to ensure that all customer issues are timely handled and moved to resolution
Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
Analyze upstream development against current customer reported defects and develop patches to resolve the issue
Work with the NFS and CIFS community to develop and review patches and test cases
Collaborate with other engineers and developers to develop creative solutions for our customers, including product fixes

Education Education

Bachelor’s Degree in Computer Science

Towson University

Bachelor’s Degree in Computer Science

Skills Skills

Knowledge of enterprise integration technologies and good working knowledge of commonly used UNIX platforms
Knowledge of any of the following is highly desirable
Ability to quickly learn new languages and technologies
Ability to effectively communicate details of complex issues to stake holders, business and technical users
Experience supporting a highly available application
Genuine customer focus and the ability to apply your skills and knowledge to track down solutions to customer problems
Detail-oriented with excellent verbal and written communication skills
Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system
Solid experience with Linux or UNIX operating systems; good understanding of installation, configuration, upgrade, and maintenance
Ability and desire to quickly learn new languages and technologies

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15 Software Maintenance Engineer resume templates

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Software Maintenance Engineer Resume Examples & Samples

Our teams work in 2-week sprints that rotate between top tier support of our production environment and patching our suite of software products
In the support cycle, you will take on challenging, new tasks every day. This provides an excellent opportunity to hone your troubleshooting skills and increasing your knowledge of our customer’s daily needs
In the patch cycle you will design and develop small-scale solutions to improve our customer’s overall experience within our application suite
We are a closely knit development group of motivated and driven individuals where you will not be forgotten. We conduct daily knowledge transfers, striving for a deep understanding of our products and services to efficiently troubleshoot issues
We work in a highly collaborative environment where problem solving is a collective effort, resulting in attaining the best option for the client
We have a front row seat to an in-depth technical presentation of the code behind new release features, design techniques and technologies used across various products within our organization. Opportunities for growth are limitless!
Ability to think critically to help design and implement monitoring tools that will provide transparency to applications state, history, and trends
Ability to harness creativity, old and new ideas, and to think beyond your training with the goal of developing innovative solutions for business sensitive deadlines
Demonstrate a strong desire to get to the root cause of an issue, utilizing a light-weight process
Ability to effectively communicate details of complex issues to stake holders, business and technical users
Experience supporting a highly available application
Demonstrate an above average knowledge of T-SQL
Working knowledge of Visual Studio’s development tools
Working knowledge of ASP.Net/C#, MVC, JavaScript, Microsoft Reporting Services

Systems Software Maintenance Engineer Resume Examples & Samples

Performs software application maintenance on assigned mission systems running a variety of operating systems to include Solaris, UNIX, TRU-64 UNIX, SCO UNIX, Linux, Windows, and VMS
Helps establish requirements for software enhancements and new software and sometimes writes that software
Analyzes software errors and frequently writes the software to correct those errors
Supports system engineering groups for ongoing analysis and integration efforts
Frequently communicates with the customer to help establish requirements and schedules
Position requires a BS Degree in a related technical discipline and minimum 4 years related experience working with Java, C/C++ on Linux or UNIX platforms OR possess the equivalence of 12 years direct experience in lieu of a degree
Must have the ability or experience in evaluating LINUX or UNIX log files and assess error conditions
Must have the ability or experience modifying LINUX or UNIX scripts and configuration files
Must have the ability or experience troubleshooting software issues on Solaris, UNIX, TRU-64 UNIX, SCO UNIX, Linux, Windows, and VMS platforms
Must have the ability to identify and isolate discrepancies to software, hardware, database, scripts or configurations
Must have the ability or experience modifying or creating configuration controlled software, test changes to verify requirements, and install builds in a controlled operational environment
·Requires good communication skills in order for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into maintainer based actions and response
Must have a current DODI 8570.01-M IAT Level II (Security+) certification
Experience with UNIX and LINUX system administration skills
Position requires a BS Degree in a related technical discipline (Computer Science or Electrical Engineering) and minimum 4 years related experienceOR equivalence of 12 years direct experience in lieu of a degree

Software Maintenance Engineer Resume Examples & Samples

Will respond to all maintenance related work requests for several systems
Provides systems maintenance/administration to high priority infrastructure systems, servers, clusters and workstations running a variety of operating systems to include: Solaris, Red Hat Linux, and Cisco IOS
Detects, isolates, documents, quickly reports, and resolves system outages, or problems encountered during operations of the operational system baseline, which includes the collection of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
Hardware and software installations, maintenance and urgent troubleshooting efforts
Maintain and update standard documentation. Accurately documents problems in logging and discrepancy reporting tools
Works under pressure in restoring high-priority systems to operations
Works with other maintenance engineers across multiple locations providing maintenance support
Must have a BS Degree in a related technical discipline and minimum of 2 years of Computer Maintenance or Unix System Administration experience or have at least 10 years of equivalent experience in lieu of a degree
Highly desired to have Solaris, Red Hat LINUX and VMware-ESXI system administration skills
Knowledgeable in the following software languages

Software Maintenance Engineer Resume Examples & Samples

Performs software application maintenance on assigned mission systems running a variety of operating systems to include Solaris and Windows
Accurately documents problems in logging and discrepancy reporting tools
Requires a BS Degree and a minimum 2 years of applicable experience – OR- possess a minimum of 10 years directly related experience in lieu of a degree
Must have a current DODI 8570.01-M IAT Level II (Security+) minimum certification
Must have the ability to evaluate Solaris and Windows log files and assess error conditions
Must have the ability modify Solaris and Windows scripts and configuration files
Must have the ability to troubleshoot software issues on Solaris and Windows platforms
Requires good communication skills in order for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into maintainer based actions and response
Requires ability to multi-task in a dynamic environment with changing priorities
Must have the ability to modify or create configuration controlled software, test changes to verify requirements, and install builds in a controlled operational environment
Exposure to basic programming skillset to at least one of the following programming languages on UNIX platforms: Java and C++
Experience with Solaris and Windows system administration skills

Software Maintenance Engineer Resume Examples & Samples

Performs software application maintenance on assigned mission systems running a variety of operating systems to include Solaris, UNIX, TRU-64 UNIX, SCO UNIX, Linux, and VMS
Must have the ability to evaluate LINUX or UNIX log files and assess error conditions
Must have the ability modify LINUX or UNIX scripts and configuration files
Must have the ability to troubleshot software issues on Solaris, UNIX, Linux, and VMS platforms
Exposure to Java, C, and C++ on LINUX and UNIX platforms

Systems Software Maintenance Engineer Resume Examples & Samples

Performs software application maintenance, under supervision, on assigned mission systems running a variety of operating systems to include Solaris, UNIX, TRU-64 UNIX, SCO UNIX, Linux, Windows, and VMS
Detects, isolates, documents, quickly reports, and resolves system outages, or problems encountered during operations of the operational system baseline, which includes the collection of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system, under supervision
Analyzes software errors and frequently writes the software to correct those errors, under supervision
Position requires a BS Degree in a related technical discipline and minimum 2 years related experience working with Java, C/C++ on Linux or UNIX platforms OR possess the equivalence of 10 years direct experience in lieu of a degree

Software Maintenance Engineer Resume Examples & Samples

Ensure customers get the maximum value from and easily use our solutions and subscriptions
Support customers by responding within the designated service-level agreement (SLA) to incoming calls, as well as chat and web-based inquiries
Collaborate with other engineers and developers to develop creative solutions for our customers, including product fixes
Share knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
Manage customer cases and maintain clear and concise case documentation
5+ years of Linux or UNIX system administration experience
Technical knowledge of and hands-on experience with the Linux storage and file system
Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
Fundamental understanding of OpenStack and container architecture; administration experience across all working components
Knowledge or familiarity with Amazon Web Services; VMware vSphere, Azure, Google Cloud experience is an advantage
Bachelor’s degree or equivalent experience within the enterprise IT sector
Demonstrated first-rate customer service experience or prior technical support experience; desire to go above and beyond in assisting customers
Ability to deal with rapid change and limited structure
Ability and willingness to learn new open source technologies

Senior Software Maintenance Engineer Resume Examples & Samples

Support customers by responding within the designated SLA to incoming calls as well as chat and web-based inquiries about our technologies
Investigate and troubleshoot issues, developing solutions for our customers while understanding their business needs
Exceed customer expectations by providing outstanding customer service
Proactively update our customers and ensure they are satisfied with our support service
Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
Participate case review conference call with customers when needed
Technical knowledge and actual hands-on experience with the Linux storage and file system
Previous experience with Ceph or Gluster storage is a plus
Knowledge or familiarity with Amazon Web Services; VMware vSphere, Azure, or Google Cloud is a plus
Demonstrated customer service experience or prior technical support experience; desire to go above and beyond in assisting customers
Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
Prior Red Hat product certification, e.g. Red Hat Certified Engineer (RHCE) or other relevant certifications is a significant advantage, as you'll need to be certified within 90 days of your start date
Scripting or programming experience in languages like Bash, C, or Python is preferred
Proven ability and willingness to learn new open source technologies
Excellent reading and writing skills in English; fluent English language skills are preferred
Commitment to providing the best experience possible for Red Hat customers

Software Maintenance Engineer Resume Examples & Samples

Resolve complex customer problems within core Linux kernel
Analyze upstream development against current customer reported defects and develop or backport patches to resolve them
Use available tools like crash and systemtap to investigate and troubleshoot technical issues
Record customer interactions, including investigation, troubleshooting, and the resolution of issues
Work closely with Red Hat's production support engineers, technical account managers, and development engineering
Manage workload to ensure that all customer issues are resolved quickly
Help develop comprehensive, reusable self-service solutions for future incidents
5+ years experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment
Deep understanding of Linux tools, especially gcc, binutils, git, crash, and systemtap
Solid understanding of computer architecture and hardware ABI’s for x86-64 and i386, preferably ppc and z-series
Understanding of compilers and other packages included in a Linux distribution
Solid familiarity with run-time environment implementation
Development-level experience with C and Assembly; familiarity with writing patches
Experience with Linux kernel internals and writing scripts using Bash, Python, or Perl to troubleshoot and correct Linux issues
Bachelor's degree or higher in computer science or other technical discipline or equivalent work experience

Software Maintenance Engineer Resume Examples & Samples

Partner with the Ansible, Ansible Tower, and CloudForms communities to develop and review patches and test cases
Analyze upstream development against current customer reported defects and develop patches to resolve the issue
Use tools like curl, wireshark, and irb to investigate and troubleshoot technical issues
Record customer interactions including investigation, troubleshooting, and resolution of issues
Work closely with Red Hat development engineering, and assist production support engineers and technical account managers
Demonstrate considerable judgment in selecting methods and techniques to obtain solutions
Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
Assist in the development of comprehensive and reusable self-service solutions for future incidents
Bachelor's degree in a technical field; engineering or computer science is preferred
5+ years of experience as a support or development engineer managing and maintaining Linux systems
3+ years of experience with automation frameworks and tools like Puppet, Ansible, or CFEngine is highly preferred
Passion for open source software, tooling, and automation
Advanced skills with command-line tools and scripting languages like Python
Good understanding of Linux tools, with an emphasis on curl, wireshark
Experience working with infrastructure providers (GCE, AWS, ESSXI, and HyperV) is preferred
Linux operating system installation, configuration, upgrade, and maintenance experience is preferred
Solid development-level experience with ruby and experience writing patches is preferred
Upstream involvement in open source projects (patches submitted for upstream inclusion) is a plus

Software Maintenance Engineer Resume Examples & Samples

Resolve complex customer problems within general base operating system components (e.g., shells, system administration tools, email, and web services)
Analyze upstream development against current customer reported defects and develop patches to resolve issues
Use available tools to investigate and resolve technical issues
Record customer interactions to include investigation, troubleshooting, and the resolution of issues
Linux operating system installation, configuration, upgrades, and maintenance experience
Solid understanding of networking configuration (IP configuration, interface bonding, routing, firewalls, etc.)
General understanding of base packages included in the Red Hat Enterprise Linux (RHEL) distribution
Familiarity with security mechanisms like SELinux and iptables
Development-level experience with C and familiarity with developing and applying patches
Experience with development tools, including the gdb debugger
Experience writing scripts using Bash, Python, or Perl to problem solve and correct Linux issues

Software Maintenance Engineer Resume Examples & Samples

Resolve complex customer problems within Red Hat Enterprise Virtualization (RHEV) manager and related utilities
Familiarity with Linux system, network configuration, and storage solutions or management
Experience with an enterprise management system for large distributed systems)
Database knowledge, including postgreSQL scripting
Experience writing scripts using Bash and Python to troubleshoot and correct Linux issues

Software Maintenance Engineer Resume Examples & Samples

Own the resolution of customer issues from initial contact through complete customer satisfaction
Work with support or product development teams to troubleshoot and work around product issues
Create knowledge base articles and technical notes
Listen, comprehend, and communicate on the fly
Proactively stay up to date on all the latest technologies concerning Red Hat solutions and the underlying technologies; dissipate this knowledge to the other engineers
Develop a deep understanding of Red Hat JBoss Middleware solutions
Work with developers to identify and resolve more complicated problems
Work with customer employees and consultants, including business managers, project managers, software engineers, security analysts, data center engineers, and customer NOC
Advocate for customer requests and offer innovative ideas to improve product quality
Manage assigned solutions and components by prioritizing open issues for development
Provide issue mentoring and training to support centers
Troubleshoot and resolve complex, critical, and sensitive support issues
Define, prioritize, and track bugs for development
Develop a working knowledge of applicable bug and technical information databases
Develop a working knowledge of applicable support debugging tools
Excellent customer support skills; 2+ years of high-level technical and application support experience
Proven ability and willingness to learn new open source middleware technologies
Excellent English communication skills, both written and verbal
Excellent analytical, interpersonal, communication, and technical writing skills
2+ years of experience with and knowledge of one or several Java and JEE technologies, such as JMS, Web Services, Servlets/JSP, EJB, JDBC, Hibernate, or Tomcat
Basic hands-on experience with JBoss Application Server (or any other application servers like WebSphere or WebLogic)
In-depth knowledge of the Java platform
In-depth knowledge of databases or SQL
Ability to deal with change and limited structure
Motivated, flexible, and perceptive
Knowledge of software build, patch, and deployment processes and procedures (i.e. automake, autoconf, etc.)
Experience with Linux and UNIX
Application development and deployment experience
Experience with the configuration of open source software (i.e. Apache, Tomcat, etc.)
Ability to analyze complex issues
Solid customer service skills
Demonstrated efficient problem solving techniques
Availability to occasionally be on call after hours and on weekends

Software Maintenance Engineer Resume Examples & Samples

Work in a team of excellent engineers, with a broad range of technologies and contribute to a vibrant, open source community
Ensure customer success by providing well-researched, accurate, and prompt responses to developer-level technical issues
Experience with middleware technologies and related open source projects
Ability to efficiently develop test cases, product patches, and examples as required to resolve customer issues
Development-level experience analyzing and debugging Java or C++ application issues at the language-level
Detail-oriented with excellent verbal and written communication skills
Good at analyzing, reproducing, and troubleshooting problems
Expert knowledge with some Apache technologies
Experience working on large-scale enterprise Java projects
Genuine customer focus and the ability to apply your skills and knowledge to track down solutions to customer problems

Software Maintenance Engineer Resume Examples & Samples

Troubleshoot, debug, and resolve complex configuration issues in multivendor solutions
Analyze upstream development against current customer reported defects and develop patches to resolve the issues
Work closely with Red Hat's production support engineers, technical account managers, and development engineering to provide the best possible solution to the customers
Contribute to Red Hat product quality; propose and guide usability and supportability improvements
5+ years of experience as a support, sustaining, or development engineer, or other directly related experience in an IT enterprise environment
Proven hands-on Linux admin experience
Experience writing scripts using Bash and Python
C coding experience is a plus
Solid experience in one or more of the following technology areas: system management, Identity management (directory server, IPA, SSSD, etc.), networking, storage, file systems, clusters, virtualization, cloud, or middleware

Software Maintenance Engineer Resume Examples & Samples

Use your engineering experience to understand, troubleshoot, and debug customer issues to ensure they are able to get full value from OpenShift by Red Hat
Guide customer-facing support cases, exceed customer expectations and provide outstanding customer service
Maintain technical knowledge of all aspects of our technology and market
Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system
Deep knowledge of the .NET Framework
Solid software engineering experience with multiple programming languages and experience writing patches and pull requests
Knowledge of Openshift, Docker, Kubernetes or other container tools
Ability and desire to quickly learn new languages and technologies
Knowledge of any of the following is preferred

Software Maintenance Engineer Resume Examples & Samples

Share your knowledge with our customers by using your developer-level experience to analyze or debug
Java application issues at the language-level, e.g. code development, code review, and stack traces
Own issues and provide an outstanding customer service experience
Expert knowledge of the middleware environment
Familiarity with JBoss middleware technologies, including any of Drools, Java EE, Fabric8, Infinispan, Apache ActiveMQ, Apache Camel, Apache CXF, Apache Karaf, Apache Tomcat, a distinct advantage
Experience analyzing and debugging Java application issues at the language level
Experience troubleshooting, analyzing, and reproducing issues
Bachelor's degree in a technology-related discipline, preferably computer science or engineering

Software Maintenance Engineer Resume Examples & Samples

Sustaining critical components in HDP
Analyze complex customer reported issues that require strong analytical and technical skills
Debug system level deployment issues, root cause analysis, and resolve failures
Root cause analysis reports on any Severity 1 incidents including recommendations to improve proactive management of Hadoop deployments
Resolve issues that may require producing enterprise-ready patches or hotfixes
Regular briefings on Hortonworks Data Platform releases and roadmap

Software Maintenance Engineer Resume Examples & Samples

Use your Engineering experience to understand, troubleshoot, and debug customer issues to ensure they are able to get full value from Red Hat’s OpenShift solutions
Guide customer-facing support cases, exceed customer expectations, and provide outstanding customer service
Work closely with Red Hat development engineering; assist production support engineers and technical account managers
Ability to quickly learn new languages and technologies
Linux or UNIX operating systems
Performance troubleshooting
Networking, Software-defined networking
Infrastructure-as-a-Service (IaaS) environments (public and private cloud), e.g. OpenStack, Azure, or AWS
NodeJS, Ruby (web frameworks), or Python (web frameworks)
Upstream involvement in open source projects (patches submitted for upstream inclusion)

Software Maintenance Engineer Resume Examples & Samples

Partner with the OpenShift Online and OpenShift Origin communities to develop and review patches and test cases
Solid experience with Linux or UNIX operating systems; good understanding of installation, configuration, upgrade, and maintenance
Knowledge of any of the following is highly desirable

Software Maintenance Engineer Resume Examples & Samples

Resolve complex customer problems within Red Hat's storage and clustering products
Use available tools to investigate and troubleshoot technical issues
Work closely with Red Hat's production support engineers, technical account managers and development engineering
Manage workload to ensure that all customer issues are timely handled and driven to resolution
5+ years of experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment
Outstanding understanding of the current Linux kernel, with emphasis on storage subsystems
Solid experience in one or more of the following technology areas in a software engineering, analytical, or development capacity

Software Maintenance Engineer Resume Examples & Samples

Support customers and partners in the use of the Red Hat Mobile Application Platform
Use your deep software engineering experience to understand, troubleshoot, and debug customer code to ensure they are able to get full value from Red Hat Mobile solutions
Actively contribute to the Red Hat Mobile product as it continues on the open source path
Demonstrated customer service or technical support experience; desire to go above and beyond in assisting customers
Outstanding written and verbal English communication skills

Senior Software Maintenance Engineer Resume Examples & Samples

Investigate and troubleshoot product issues, developing patches for the various client and server-side frameworks related to the Red Hat Mobile Application Platform
Own customer-facing support cases, exceed customer expectations by providing outstanding customer service
Deep knowledge of Java or JavaScript/Node.js
Advanced analytical, troubleshooting, and debugging skills, with a passion for problem solving
Good working knowledge of Git usage and workflows

Software Maintenance Engineer Resume Examples & Samples

Ensure customers can get the maximum value from and easily use our products and subscriptions
Support customers by responding within the designated service-level agreement (SLA) to incoming calls as well web-based inquiries about our technologies
Collaborate with other engineers and developers to develop creative solutions for customers, including product fixes
Relevant product administration experience, i.e. installation methods, networking, firewall, security, clustering, web servers, and databases
Prior Red Hat product certification, e.g. Red Hat Certified Engineer (RHCE), or other relevant certifications is a significant advantage, as you'll need to be certified within 90 days of your start date
Scripting or programming experience in languages like Bash, C, Perl, Python, Java, or Ruby is a plus

Senior Software Maintenance Engineer Resume Examples & Samples

Use your engineering experience to understand, troubleshoot, and debug customer issues to ensure they are able to get full value from Red Hat OpenShift
Help resolve customer-facing support cases, exceed customer expectations, and provide outstanding customer service
Work closely with Red Hat development engineering and assist production support engineers and technical account managers
Maintain a commitment to providing the best experience possible for Red Hat customers
Knowledge of OpenShift, Docker, Kubernetes, or other container tools
Solid experience with Linux or UNIX operating systems; good understanding of installation, configuration, upgrade, and maintenance experience
Bachelor’s degree or equivalent experience within the enterprise IT
Containers, Docker, Kubernetes
Performance troubleshooting,
Networking, Software-defined networking,
Infrastructure-as-a-Service (IaaS) environments (public and private cloud) e.g. OpenStack, Azure, or AWS
Clustering or high availability
Virtualization
.NET Framework
Databases, Restful APIs, storage, JBoss, Tomcat

Senior Software Maintenance Engineer Resume Examples & Samples

Efficiently develop test cases, product patches, and examples to resolve customer issues
Analyze, troubleshoot, and reproduce problems
Familiarity with JBoss middleware technologies (e.g. Drools, Java EE, Fabric8, Infinispan, Apache ActiveMQ, Apache Camel, Apache CXF, Apache Karaf, Apache Tomcat) is a major plus
Experience working on large-scale enterprise Java projects at the developer level
Genuine customer focus and an understanding that their success is your success
Passion for improving your skill set in the open source, enterprise Java space

Software Maintenance Engineer Resume Examples & Samples

Resolve complex customer problems within Red Hat Satellite and other system management products
Exercise sensible judgement in selecting methods and techniques for obtaining solutions
Manage workload to ensure that all customer issues are handled and driven to resolution in a timely fashion
Analyze upstream development against current customer reported product defects and develop patches to resolve issues
Share and improve knowledge content for product technologies
Understand, develop, and promote good practices for long-term solutions
5+ years experience as a support, sustaining or development engineer or other directly related experience in an enterprise environment
Thorough understanding of high-level web application concepts and architecture, and knowledge of major frameworks
Record of solving complex problems efficiently
Ability to read and write code, especially using Ruby, Rails, Angular Js, Python, Perl, or Java
Troubleshooting mindset, creative problem-solving skills, and the ability to manage your time on your own
Passionate about both technology and customers; committed to providing the best experience possible for Red Hat customers
Highly motivated team player focused on constantly improving, adapting as needed, and contributing to the team

Software Maintenance Engineer Resume Examples & Samples

Resolve complex customer problems within general base operating system components (e.g., shells, system administration tools, email, web services, and more)
Manage workload to ensure that all customer issues are quickly handled and resolved
General understanding of all base packages included in the Red Hat Enterprise Linux (RHEL) distribution, security mechanisms like SELinux and iptables ,and authentication mechanisms including local files, NIS, LDAP, and Kerberos
Solid development-level experience with C, and familiarity with developing and applying patches
Familiarity with development tools including the gdb debugger and revision control software (CVS, Subversion, and Git)
Experience writing scripts using Bash, Python, or Perl to troubleshoot and correct Linux issues

Software Maintenance Engineer Resume Examples & Samples

Work with unique technology that automates and monitors the user interfaces of desktop applications
Analyze software while working with variety of languages and platforms
Work in an agile environment with a team that enjoys solving complex issues
2 to 3 years of experience developing a software product is a must. A true tenacious desire to learn with career discipline and methodical style are the key ingredients
Hands-on programming with C++ and either .NET/C# or Java
Strong understanding of object-oriented design
Experience with Windbg, Eclipse MemoryAnalyzer, JVisualVM, or Performance Profiling are a big plus
Must be able to perform in a fast-paced interactive development environment
Self-taught, highly intelligent and ability to work with minimal supervision

Senior Software Maintenance Engineer Resume Examples & Samples

Partner with the Ceph and Red Hat Storage communities to develop and review patches and test cases
Use tools like SystemTap, ftrace, strace, Wireshark, GDB, and crash to investigate and troubleshoot technical issues
5+ years of experience as a support or development engineer for network-based file systems on Linux
Experience working with scale-out, distributed file systems like Gluster, Ceph, and Nutanix
Ability to read and understand complex multi-threaded kernel and user space code and relate this back to customer issues
Good understanding of Linux tools, with an emphasis on SystemTap, ftrace, strace, Wireshark, GDB, and crash
Linux operating system installation, configuration, upgrade, and maintenance experience is a major plus
Solid development-level experience with C and experience writing patches
In-depth knowledge of file system standards, including Posix specifications
Experience with tcpdump analysis and network file system protocols

Systems Software Maintenance Engineer Resume Examples & Samples

Interprets system documentation and records problems in logging and discrepancy reporting tools
Collects data describing the environment at the time of the failure
Serves as a single point of contact for monitoring, troubleshooting, and anomaly resolution. Performs routine software functions as required
Escalates problems to Tier 2 level as required, perform call-ins as necessary
Coordinates with any required resources across the enterprise to resolve operational issues
Works with other 24x7 engineering crew across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response
Provides necessary mentorship, guidance, and training of entry level engineering crew
This is a grade/level E01 position which requires a BS Degree in a related technical discipline and related knowledge or ability to troubleshoot operational systems supported by this program OR possess the equivalence of 8 years direct experience in lieu of a degree
Must have a broad knowledge of high priority systems across a multi-location enterprise
Requires good communication skills in order for the effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response
Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations
Must have a current DODI 8570.01-M IAT Level I Certification or must obtain the certification within first 60 days of employment
System administration experience to include UNIX, Linux, and Windows platforms
Experience with virtualization technologies and software such as VMware
Knowledge and understanding of Enterprise Management Systems to include HP OpenView, and CA based Concord

Software Maintenance Engineer Resume Examples & Samples

Software maintenance tasks (SCM, CI, ...)
Maintenance pack delivery related tasks
Testing and releasing maintenance packages according to maintenance process
Inter-operability testing related tasks, maintenance of device library updates

Software Maintenance Engineer Resume Examples & Samples

Responsible for maintenance and development of software components for the payment gateway; Follow documented design procedures and participate in team-based design reviews, to implement a design; Help conduct Software Unit Tests and Software Reliability demonstrations; BDD; utilizing software tracking tools
Work with team distributed across the globe
Construct software per requirements and design while maintaining adherence to source/build control procedures; Follow coding standards and the software development lifecycle defined by the organization; Document program code according to specifications; Conduct software code inspections and reviews
Ensure the software is appropriately covered by automated Unit Tests; Understand the value and process of software quality assurance and test automation; Improve the critical parts of the real time transaction processing system with focus on the performance

Systems Software Maintenance Engineer Resume Examples & Samples

Oversee the daily performance of computer systems and networks
Respond to requests for technical assistance in person, via phone, electronically. Advise user on appropriate action
Detects, isolates, documents, quickly reports, and resolves system outages, or problems encountered during operations, which includes the collection of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
Identify and escalate situations requiring urgent attention
Update and communicate with users about problem progress
Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities
Specify users and user access levels for each system
Diagnose and resolve technical hardware and software issues
Approve, schedule, plan, and supervise the installation and testing of new products and improvements to computer systems
Coordinate deployment of workstation software, communications services and equipment, server replacements and upgrades, and other IT changes
Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification or disclosure
Follow standard help desk procedures
Provide user training
This is a grade/level G06 position which requires a BS Degree OR possess the equivalence of 8 years direct experience in lieu of a degree
Computer System maintenance and troubleshooting
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Knowledge of system and network performance monitoring
Knowledge of relevant problem tracking applications
Comprehension of customer service practices
Follow processes and procedures for resolving system anomalies
Problem analysis
Verbal and written communication skills, including maintenance of detailed problem tracking information
ITIL knowledge

Software Maintenance Engineer Resume Examples & Samples

Work with Red Hat enterprise customers across the globe on a 24/7 basis which will require you to work in shifts
Analyze and resolve complex customer problems within the core Linux kernel
Work closely with Red Hat's production support engineers, technical account managers, and development engineering teams
Demonstrate good judgement in selecting methods and techniques for obtaining solutions
Manage workload to ensure that all customer issues are timely handled and their issues resolved
Outstanding understanding of Linux tools, with emphasis on GCC, GNU Binutils, Git, crash, and systemtap
Demonstrated understanding of compilers and other packages included in Linux distributions
Solid understanding of runtime environment implementation
Solid understanding of computer architecture and hardware ABI’s for Intel 64, AMD64, and i386; understanding of PowerPC (PPC) and z-series architectures is a plus
Solid development-level experience with C and Assembly; familiarity with writing patches
Bachelor’s degree or higher in computer science or other technical discipline or equivalent work experience
Linux operating system installation, configuration, upgrades, and maintenance experience is a plus

Software Maintenance Engineer Resume Examples & Samples

Use your familiarity and experience with at least one of the technologies applied in our solutions
Efficiently develop test cases, patches for our offerings, and examples as required to resolve customer issues
Share your knowledge with our customers by using your developer-level experience analyzing and debugging Java and C++ application issues at the language level (code development, code review, stack traces, etc)
Analyze and reproduce problems, troubleshoot issues, and quickly learn new technologies and customer environments
Expert knowledge of Apache technologies like Camel, CXF, ActiveMQ, Karaf, Fabric8, or Spring Boot
Ability to successfully prioritize, handle multiple tasks at once, and demonstrate genuine customer focus and understand that their success is your success
Passion for improving your skill set in the open source enterprise Java space
Knowledge of enterprise integration technologies and good working knowledge of commonly used UNIX platforms
Bachelor's degree in a technology-related discipline; computer science or engineering are a plus
Focus on detail and ownership of issues

Senior Software Maintenance Engineer Resume Examples & Samples

Work with the NFS and CIFS community to develop and review patches and test cases
Provide the best experience possible for Red Hat customers
Manage workload to ensure that all customer issues are timely handled and moved to resolution
5+ years of experience as a support or development engineer for network filesystem on Linux
Good understanding of Linux tools, with emphasis on systemtap, ftrace, strace, wireshark, gdb, and crash
Solid development experience with C and familiarity with writing patches
Upstream involvement in open source projects with patches submitted for upstream inclusion
Bachelor’s or higher in computer science or other technical discipline or equivalent work experience

Software Maintenance Engineer Resume Examples & Samples

Provide a high, detailed level of technical assistance to ensure that our customers get the most out of our Red Hat JBoss Middleware offerings
Engage and collaborate with open source developers around the world
Offer developer-to-developer assistance for Red Hat JBoss Middleware
Work alongside in-house developers, write new code, fix and improve code, provide highly technical solutions, and contribute to the Red Hat JBoss Middleware and open source software communities
Serve as a technical point of contact for a technology of your choosing within the Red Hat JBoss middleware suite
Develop patches and feature requests to provide upstream to the community and downstream to customers
Advise customers on JEE architectural design decisions
Work with other open source projects to help customers integrate Red Hat solutions with their applications
4+ years of professional JEE platform experience
Deep experience with one or several JEE or application server technologies like Java Message Service (JMS), Amazon Web Services (AWS), SOAP, REST, Servlets, JavaServer Pages (JSP), Java Database Connectivity (JDBC), Hibernate, Apache Struts, Teiid, MetaMatrix, Arquillian, Drools, Apache Tomcat or DataSource, FuseSource, Apache Camel, OSGI, Apache ActiveMQ (AMQ), Apache Karaf, Fabric, SwitchYard, version control, build tools, OpenShift by Red Hat, or Docker
Solid knowledge of the JEE platform
Practical experience with application server technologies like Red Hat JBoss Middleware, IBM WebSphere, and Oracle WebLogic
Solid troubleshooting and debugging skills; passion for problem-solving and investigation
Ability and willingness to learn new open source middleware technologies
Clear and effective written and verbal communication skills in English
Ability to communicate courteously and effectively with customers, third party vendors, and Red Hat associates
Solid understanding of Java programming APIs and popular Java frameworks is a plus
Bachelor’s degree in engineering or computer science is preferred; equivalent experience within the enterprise IT sector will also be considered

Associate Software Maintenance Engineer Resume Examples & Samples

Provide technical support to Red Hat enterprise customers
Resolve complex customer problems within Red Hat's storage and clustering solutions
Demonstrate considerable judgement in selecting methods and techniques for obtaining solutions
Manage workload to ensure that all customer issues are timely handled and guided to resolution
Assist with the development of comprehensive and reusable self-service solutions for future incidents
1-3 years of experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment
Understanding of the current Linux kernel with emphasis on storage subsystems
Understanding of hardware and computer architecture, preferably Intel 64 and AMD64; additional architectures are a plus
Development experience with C and familiarity with established open source methodologies
Experience writing scripts using Bash and Python troubleshooting and correcting Linux issues
Experience with Linux crash dump analysis (vmcore analysis) with the crash tool is a plus
Linux 2.6 virtual memory subsystem
Linux 2.6 SCSI subsystem
Linux storage device drivers
Locally attached storage (IDE and ATA, SAS and PAS)
Storage area networks, storage virtualization, and fiber channel-attached storage (including iSCSI and FCoE)
High-availability clustering and clustered shared-storage file systems
Common Linux filesystems (ext2, 3, and 4, XFS, reiserFS, etc.)
Redundant storage systems (RAID, multipath I/O, distributed storage)