Technical Support Lead Resume Samples

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M Waelchi

Mozelle

Waelchi

9397 Streich Key

Detroit

+1 (555) 874 7798

9397 Streich Key

Detroit

Phone

p +1 (555) 874 7798

Experience Experience

Chicago, IL

Technical Support Lead

Chicago, IL

Beer, Mayer and Fahey

Chicago, IL

Technical Support Lead

Proactively monitor 24 x 7 x 365 email services
Acts as primary tier in alert response and incident resolution
Tracks the resolution of any system or application problems
Ensures effective communication to internal customers
Manages systems and application service requests to resolution
Manage customer expectations through the resolution of support services and requests ensuring high quality communication, providing 1st and 2nd level technical support to internal and external customers
Respond to business requests for support on system, procedural and product issues within SLA's

Philadelphia, PA

Tier / Tier Technical Support Lead

Philadelphia, PA

Walter and Sons

Philadelphia, PA

Tier / Tier Technical Support Lead

Performs first-level network administration duties including permission assignment, password management and access control
Resolves issues related to remote access including VPN, Citrix, email, and network access
Recommends initiatives geared toward departmental process improvement
Provides end user training for computer hardware and software
Manages stock of shared computing and audiovisual equipment
Maintains current knowledge of technological trends and news relevant to hardware, software, training, and processes of the Desktop Operations team
Facilitates preparation and distribution of end user technologies, including computers and telecommunications equipment

present

Dallas, TX

Technical Support Lead Algeria & Tunisia

Dallas, TX

Ratke, Runte and O'Connell

present

Dallas, TX

Technical Support Lead Algeria & Tunisia

present

Ensuring new ways of working with the Technical community are established, implemented and embedded, including key links to R&D and Regulatory
Communicate with the local internal and external regulatory community, providing priority of actions to ensure regulatory success
Ensures the technical integrity of the key offers and solutions driving growth
Co-ordinate the Technical population in the Commercial Unit and across crop teams, ensuring the effective and efficient use of internal technical resources
Provide expert technical consultancy to Territory crop teams to ensure technical integrity of all offers
To be the interface to R&D within the Commercial Unit to ensure seemless interaction between the various teams
Lead and execute effective technical external communication and influencing, aligned with commercial objectives, to ensure the licence to operate for the business

Education Education

Bachelor’s Degree in Computer Science

The University of Alabama

Bachelor’s Degree in Computer Science

Skills Skills

Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Flexible and adaptable; able to work in ambiguous situations
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
Ability to establish and maintain strong relationships
Ability to make right decisions based on strong analytical reasoning skills
Strong ability to organize work schedule and time to ensure deadlines are always met
Excellent active listening skills
Excellent interpersonal skills that build positive relationships with other team members
Ability to perform well in fast-paced, high-pressure environment
Ability to clearly articulate messages to a variety of audiences

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15 Technical Support Lead resume templates

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Technical Support Lead-firehouse Application Resume Examples & Samples

At least 3-6 years of IT experience in application support and maintenance
Technical skills required to triage issues across multiple tiers and diverse technologies including external partners whose technology is part of FH systems
Strong understanding of Software Development Lifecycle; Experience with all phases of a SDLC
Ability to interact with users and translate needs into maintainable configurations and code fixes
Ability to effectively communicate client issues to the offshore development team
Ability to interface well with the business and technology staff
Experience in developing/supporting applications and change control practices
Experience partnering with external service providers on the delivery of IT services
Develop standards, policies and procedures to meet customer satisfaction requirements
Working cross-functionally with all departments to meet SLAs and customer satisfaction requirements
Ability to multitask and prioritize tasks in order of importance and priority
Working with other leaders to manage escalations, patches etc
Working with an off-shore team on effective and timely patch delivery
Experience in working with the on shore/ off shore development paradigm
Ability to support the Business Analysis team as required
An understanding of ITIL concepts
College degree in Computer Science or equivalent

Technical Support Lead Resume Examples & Samples

Manages the end user support process for all desktop and laptop computers, end user software packages and PC/printer hardware
Manages the support process for applicable Windows based applications and the servers they reside on
Manages the support process for the telephone system
Ensures that the PC Support function conforms to organization security policy and directives from security personnel
Participates in the procurement of all desktop and laptop computers, printer hardware end user software packages as required by the operational goals of the organization
Responsible for telecomm, PC hardware and software asset management for the division
Provides project management for all issues related to end user technology implementation and usage
Manages process development and implementation to insure timely and accurate end user support
Works with Engineering staff and other groups to plan and maintain the use of systems and software to ensure the division achieves its objectives through effective use of hardware and application software resources
Works with other Engineering and other groups to assist in meeting company objectives for hardware and software platforms and service levels
Selects, trains, coaches, and develops members of the group to ensure a competent and motivated staff to meet departmental objectives
Maintains a strong understanding in a wide variety of technical areas, including systems software and hardware expertise for platforms used
This position manages employees of the company with full accountability for salary, performance management, recruitment, retention, career advancement, training and development decisions
Bachelor’s degree or equivalent
5-7 years’ experience supporting users on PCs
2-3 years’ experience in a management or project leadership position
Extensive knowledge of hardware and software systems including: Microsoft operating systems, Microsoft back-office software, Anti-virus software and PC hardware
2-3 years’ experience with administration of digital, voice/data hybrid telephone system telecommunications equipment
Problem solving and organizational skills

Unix SQL-technical Support Lead Resume Examples & Samples

Work closely with business in managing day to day issues, resolve user queries
Good inter-personal and communication skills, with excellent relationship building across multiple organizations and key touch points
Comfortable operating in high pressure environments whilst managing incidents across the global business
10+ years experience in UNIX, SQL, ETL, Informatica, Java, Oracle, Sybase and scripting skills
Must demonstrate the ability to effectively communicate verbally and in writing to the team, management and the customers
Communicates openly and effectively in a manner consistent with the audience

Senior Big Data Technical Support Lead-multiple Locations Resume Examples & Samples

Support the Big Data initiative for Optum
Support the effort for continuous improvement with process and code
Bring forth ideas from past experience to help improve our team so that we become better at helping customers
Email communication, Conference Calls and ticket tracking are key elements in communicating process issues
Provide weekend support on a rotating basis and be available for issue resolution for production issues until completed or hand-over is required
Lead technical support analyst that can drive resolution of production issues from an ops perspective (technical and process)
10+ years of Java experience
7+ years of Data Warehouse Experience
5+ years of ETL Experience - Talend or DataStage, or Informatica
5+ years of Productions Support experience - Supporting projects and code that run production systems with business SLAs
7+ years Unix experience - Need to use UNIX / Linux commands to locate files and directories, analyze data and move data from point A to point B
Available locations: Twin Cities, MN; Raleigh, NC; Austin, TX; Rocky Hill, CT; Chicago, IL; Basking Ridge, NJ
Coding and implementing projects and systems on a large and small scale
Hadoop experience

Asia Pacific Technical Support Lead / Manager Resume Examples & Samples

Enhance technical competencies in APAC through working with local services and application managers to assess service and application training needs, plan and design training schedule, coordinate training resources in the region as well as leverage with global expertise
Deliver technical product training to field service team in Asia Pacific regions, including new product launch and continuous training for existing products
Provide technical support and on-site trouble shooting to hard cases and VIP customers
Drive regional technical escalation process and share best practices cross regions
Liaison between Asia Pacific service teams and Global Technical Support teams. Voice of Asia Pacific service in key technical decisions
Identify gaps and drive process improvement in field service ,application support, hotline and dispatch, and technical training
Improve field service effectiveness for assigned product lines in the region
Drive daily management process for on-time Preventative Maintenance, Modification and Customer Complaints filing
Hands-on trouble shooting excellence and technical training experience in AU or DxH
Bachelors with 5 years of field service experience
Knowledge of the Asia Pacific IVD market, customer needs and service requirements
DBS experience, able to solve problems, improve processes and drive business results with PSP, Daily Management and other DBS tools
Organizational agility, able to build the relationship and make an impact in different Asia Pacific countries and cultures
Proven ability to work cross-functionally and globally to achieve business outcomes
Language: English, Mandarin is a plus but not a must

QC Technical Support Lead Resume Examples & Samples

Trains staff, monitors and performs testing of raw materials, in-process, release, and stability of the Bulk Drug Substance in a cGMP environment
Develops methods and procedures, to ensure compliance with corporate policies and procedures. Reviews data obtained for compliance to specifications and reports abnormalities. Participates in method transfer from the expert laboratories
Provides technical and operational expertise for training and developing staff, assisting in troubleshooting and performing investigations for out of specification results
Develops and maintain expertise in one or more test methods
Writes technical reports, and reviews and revises standard operating procedures as needed
Performs data analysis and trending for method transfers and process investigations
Assists in troubleshooting laboratory equipment and procedures, taking required corrective action
Knowledge of science generally attained through studies resulting in a B.S., in science, engineering, biochemistry, a related discipline, or its equivalent is preferred
A Raw Materials Lead will need strong technical experience with raw material test methods in accordance with USP, ES and ACS
Operational knowledge with the following analytical instruments, Karl Fisher Titrator, Polarimeter, FTIR, Near IR, Gas Chromatography and HPLC
An HPLC Lead will need strong technical experience in HPLC methods for proteins, including SEC, carbohydrate testing and peptide map
Strong technical experience in Capillary electrophoresis (CE-SDS and iCIEF) methodologies. Experience with method transfer desired
A Bioassay/ELISA Lead will need strong technical experience in ELISAs, Biacore and cell based assays
Experience with LIMS and Smart lab computer applications a plus
Strong general laboratory and organization skills, effective communication skills, both oral and written
Bachelor's
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Technical Support Lead Resume Examples & Samples

Acts as primary tier in alert response and incident resolution
Acts as primary tier in identifying production related incidents and issues. This includes detection of system, application, or performance degradation or unavailability
Manages systems and application service requests to resolution
Degree of college education in a technical career or BA/BS in technical discipline or equivalent experience
1 – 3 years operations support experience in a high-availability environment
2 – 4 years’ experience working in a cross-functional team environment that includes Technical Support, Developers, SAs, DBAs, Systems administrators, etc
1 – 2 years’ experience of Windows Server in production environments using command line, networking and security concepts
1 – 2 years’ experience of Sybase, Oracle and/or MS SQL experience
1 – 2 years’ experience of .NET or a similar programming or scripting language preferred
Ability to perform well in fast-paced, high-pressure environment

Linux Technical Support Lead Resume Examples & Samples

Proactively monitor 24 x 7 x 365 email services
Tracks the resolution of any system or application problems
Escalates outage and other production interruptions to appropriate individuals/groups
Ensures effective communication to internal customers
Degree of college education in a technical career or BA/BS in technical discipline
5+ years operations support experience in a high-availability environment
5+ years experience working in a cross-functional team environment that includes Technical Support, Developers, SAs, DBAs, etc
5+ years experience of Linux/Unix production environments, networking and security concepts
5+ years experience of at least one high level language (C/C++, Java, Perl, Ruby, Python) and database concepts (SQL) and general web technologies preferred (HTML, XML, API)
Outstanding English communication skills, both verbal and written and strong customer focus
Experience with NOC tools including ticket systems and monitoring systems and strong understanding of SLA’s
Experience with ITIL/ITIL Foundation certificate preferred

Technical Support Lead Resume Examples & Samples

Fast learner. We’re looking for team members who thrive on applying their knowledge, learning new technologies and don’t believe in one-size-fits-all solutions. You should be able to adapt easily to meet the rapid pace of a rapidly evolving research, development, and testing environment
Fearlessness. You think a working proof-of-concept is the best way to make a point. You strive on proving that speed and quality are not conflicting; that you can achieve both at the same time
Versatility. In addition to having an intimate knowledge of core engineering fields, you understand how all the pieces fit together into integrated systems, and how they impact performance
Passion. You feel ownership over everything you ship; you'd never call code or design "released" until you’re confident it’s correct. You pride yourself on efficient monitoring, strong documentation, and proper test coverage
A team player. You believe that you can achieve more on a team — that the whole is greater than the sum of its parts. You rely on others' candid feedback for continuous improvement

Technical Support Lead Resume Examples & Samples

7+ years' experience in a problem management/system support role in large complex organisations
2+ years of experience formally leading others (mentoring experience highly desirable)
Experience in the Financial Services industry (Super, Pensions, Investments, Insurance)
Experience in Microsoft webserver and .NET technologies essential
Knowledge of Wrap platforms highly desirable
Experience in collaborating with external suppliers/vendors
Extensive business and IT stakeholder management experience
Relevant tertiary qualifications or significant IT systems management and industry experience
ITIL qualification/s essential
Understanding of Project Management methodologies (e.g. Prince2, PMBOK, Agile)

Technical Support Lead-l Resume Examples & Samples

Leading a team of 5 techs to support a Sales Force Team with tablet, laptop and smart phone issues
Troublshooting Dell and Microsoft Hardware along with Microsoft and proprietary software
Providing all levels of service - Service Desk/Desktop Support
Will provide support to Service Delivery Manager in the areas of reporting and tracking
Demonstrates knowledge of organization's business practices and issues faced and contributes to problem resolution
Part of management meetings to discuss the service and provide process improvement

Tier / Tier Technical Support Lead Resume Examples & Samples

Serves as Tier 2/Tier 3 technical support resource in a fast-paced and rapidly changing environment
Technical and customer service escalation point for the team
Frequently monitors ticket queue to maintain proper response times and customer service
Installs, configures and maintains a wide range of software applications including, but not limited to: Windows 7, Mac OS X, Office 2007 and Office 2010
Supports and maintains a range of computer and telecommunications equipment
Tests software packages for firmwide use
Facilitates preparation and distribution of end user technologies, including computers and telecommunications equipment
Maintains current knowledge of technological trends and news relevant to hardware, software, training, and processes of the Desktop Operations team
Able to work independently and autonomously
Requires some physical labor. Must be able to lift 40lbs
Ability to effectively communicate both oral and written with employees at all levels

Power PLM Technical Support Lead Resume Examples & Samples

Own the overall support process and provide technical expertise to support large scale enterprise Power PLM application developed using Dassault’s 3DExperience suite
Lead complex, multi-disciplinary teams in resolution of high profile outages / application incidents leveraging contingent worker support team, internal supporting organizations and Application & Infrastructure Operations coworkers when appropriate
Lead and is accountable for pertinent contingent workers access and work prioritization
Use data, practical knowledge and innovative insights to drive timely decisions, determine appropriate courses of action, and forecast future needs while managing risk and uncertainty for the team
Proactively identify and remove obstacles or barriers on behalf of the team
Create a culture of customer focus and high performance to solve complex application problems drive innovative solutions through continuous customer engagement
Demonstrate skills in collaborating with different stakeholders, influencing decisions and an ability to take strategic view
Minimum of 5 years of experience in application support, development or architecture
Hands-on experience in ENOVIA 3DExperience product
Hands-on experience in Java technologies
Working knowledge of application servers, database, Unix/Linux
Able to understand and translate business discussions into technical impact and solution
Quality and cost driven

Technical Support Lead East Africa Resume Examples & Samples

Lead a group of scientists/ agronomists /technicians/ project managers to drive continual improvement in multiplication & processing assets
Supports the development of a global production and processing technology strategy with the global leads that is aligned with the business needs
Prioritize & resource the Regional Portfolio of Production & Processing Technology Projects, securing delivery of regional projects
Managing at our Cutting Farms the Phytosanitary activities
Define target (planning) yield and yield variability and drive operational and productivity improvements in production yields, efficiency and quality through the effective management of field trial programs and the definition of production recipes based on timely and accurate data
Establish & develop Center of Expertise capabilities defined for the region including providing global support and maintaining governance processes
Provide “2nd level technical support to multiplication and processing activities; Support multiplication operations in troubleshooting when there has been a significant deviation in either yield , process efficiency or quality
Conduct regional sourcing and siting evaluations in close collaboration with prod. purch. & R&D
Establish and lead a career development and succession planning process including strategic recruitment and the development of key talents whilst maintaining the motivation and engagement of the function as a whole
Prioritize and align resources through effective integration with adjacent functions, managing resource conflicts and coordinating the annual budget and project processes
Maintain an awareness of competitive developments and key technology trends in the Seed & related industries and external technology institutions to ensure that innovations are identified, evaluated and implemented
Co-Own improvement targets with the assets and deliver technology solutions which add value and result in sustainable solutions
Ensure full HSE compliance and promote environmentally sustainable solutions
Member of the Production and Processing Technology leadership team, Asset Manager leadership team
University degree or equivalent in biology, biochemistry, chemistry or chemical engineering
Production/ processing technology management role preferably across a range of crops and at a senior level
Capability to engineer processes and scale up into commercial production
Leadership in teambuilding and managing change within a complex, matrix organization and across different functions
Senior stakeholder influencing and management
Cross functional and multi-cultural project management
Expert knowledge of production/ processing technology
Project/program management across functions
Ability to catalyse transformation and change in the organisation
Sound analytical and problem solving / solid IT skills
Balance drive for change with business operational agenda and readiness
Good Communication skills with all levels of management and internal team
Excellent Stakeholder engagement skills

Test Technical Support Lead Resume Examples & Samples

During the execution of the tests, verify the steps in Test Procedures
Support the analysis of test results and evaluation of test pass criteria
Log defects in the RQM database
Write Test Report
Better knowledge of one of the railway signalling domain: Interlocking, Traffic Management System, European Train Control System (ETCS), GSM-R, Fixed Transmission Network, Railway operation
Support the execution of the tests on site
Support the analysis of the tests executed on site
Support in the investigation of issues
Participate to the correct execution of the site testing by verifying the steps in Test Procedures; This position necessitates understanding of the system put under test and will give the candidate opportunity to know more on railway signalling systems and site testing activities
Educated to degree Level
Support the site test preparation

Propulsion Technical Support Lead Resume Examples & Samples

Be a key member of Prime Air’s propulsion team
Support Engineers in testing and assembling prototype test hardware
Help maintain the propulsion laboratory
Conduct receiving test on new hardware
Help develop database tools to track data and test information
Associates degree in electrons or related field
Lab proficiencies
Test and data collection experience
Bachelor’s degree in EE or related field
Experience assembling and building prototype batteries and/or hardware
Experience conducting receiving tests for hardware/motors
Experience with LabVIEW

Power Generation PLM Technical Support Lead Resume Examples & Samples

Own the overall support process and provide technical expertise to support large scale enterprise Power Generation PLM application developed using Dassault’s ENOVIA V6 suite
Own and be accountable for Application and platform SLA’s against operational commitments, effectively balancing different, competing objectives
Lead application monitoring and P&A reporting leveraging a consistent tool and approach across other similar applications in the portfolio
Use disciplined approaches to monitor application platform and service progress via effective information dashboards for operational metrics, defect, quality, change control, and compliance
Lead complex, multi-disciplinary teams in resolution of high profile outages/application incidents leveraging contingent worker support team, internal supporting organizations and Application & Infrastructure Operations coworkers when appropriate
Actively drive prioritization of items and help form the team and schedule to meet business needs
Beyond driving day-to-day operational tempos and rigor, contribute to strategic business rhythms including Application Architecture and Roadmaps for the coming year
Bachelor's Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math)
Hands-on experience in ENOVIA V6 product
Ability to influence and build consensus with other IT teams and leadership

Technical Support Lead-mendeley Resume Examples & Samples

Supervise, monitor, support, troubleshoot, and resolve operating issues, including failures and service level degradation
Lead the development of detailed technical documentation and standard operating procedures to perform various responsibilities
Identify when operating procedures need to be changed, updated, or developed
Refer software problems or defective products to development teams; participate in the resolution/problem identification process
Perform complex and escalated troubleshooting and problem resolution for all types of the Mendeley infrastructure as assigned — Desktop products, mobile apps, web features, etc
Participate in resource planning and new product rollout projects
Carry out management responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems
Ensure all staff are provided with training and resources needed to perform their jobs to the best possible degree
Ensure all staff are provided with frequent feedback and coaching in order to meet and exceed individual and team performance goals consistently
Empower the staff to be accountable and responsible for their own actions and decisions
Demonstrable expirence of Service Desk experience
Experience managing small teams preferable
Technical writing documentation/SOP development knowledge
Understanding of operating procedures and when they should be changed/updated
Ability to troubleshoot complex operations issues
Ability to troubleshoot complex software issues
Strong skills in setting, communicating, implementing, and achieving business objectives and goals through the direct management of others
Strong organization/project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity
Strong problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making
Strong communication (verbal and written) and customer service skills
Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior and executive management, customers, etc., including diction/terminology and presenting information in a concise and effective manner to clients, management, and various departments using assorted communication mediums

Technical Support Lead Resume Examples & Samples

High school education or Equivalent
To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education
Familiarity with computer technology

Technical Support Lead Resume Examples & Samples

Manage and oversee/supervise line tech daily routine maintanance activities
KPI tracking, monitoring & interface with others for improvement
Resources coverage management
Oversee & maintain work areas 5S cleanliness
TM Discipline & compliances (EHS ,work procedures & EICC ruling
TM Skill development & cross training
Ensure line safety compliant

POS Technical Support Lead Resume Examples & Samples

Performs highly technical work regarding the School Food Modernization Program that supports various systems for technological advancement including POS, menu planning, food ordering and inventory management
Coordinates with senior staff, IT personnel, and vendors required to address complicated technical issues related to existing, outdated technologies and the movement of such to an updated platform
Manages highly complex technical issues associated with the goods and services provided by the vendor for updated technologies
Manages the implementation of servers, workstations, kiosks/thin clients, and a distributed networking architecture to automate meal accountability, centralize core operations, create a cashless system, and improve overall efficiency
Provides instruction within the Office of School Support Services senior staff regarding routes to take for addressing complex vendor and in-house IT problems
An associate degree or 60 semester credits from an accredited college and three years of satisfactory full‐time experience, acquired within the last seven years, as described in ʺ1ʺ above; or
A four‐year high school diploma or its educational equivalent and four years of satisfactory full‐time experience, acquired within the last seven years, as described in ʺ1ʺ above; or
Education and/or experience equivalent to ʺ1ʺ, ʺ2ʺ, or ʺ3ʺ above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits, from an accredited college, for six months of experience. However, all candidates must have at least a four‐year high school diploma or its educational equivalent and two years of satisfactory full‐time experience, acquired within the last seven years, as described in ʺ1ʺ above

Technical Support Lead Resume Examples & Samples

Develop and deliver training sessions both to improve service deL1very and faciL1tate the development of colleagues in and outside of your immediate team
Knowledge Management
Minimum 3 years' experience in technical support
Experience of working with CRM to document communications and technical troubleshooting
ExceL-1ent customer service skills
AbiL1ty to clearly communicate concepts, processes and troubleshooting methodology to colleagues and customers
Experience with backup & recovery software
Experience with planning and executing system restores and site recoveries
Advanced networking and server troubleshooting skills
Working knowledge of Linux, VMware, HyperV, Storage
Experience of working with database technology including MS SQL Server
In-depth understanding of concepts of Security, Encryption, Compression, the Cloud, Big Data, File Systems Preferred
Experience of instaL-11ng, configuring and troubleshooting one or more of Ahsay, Asigra, DR, LiveVault or Druva backup/ DR solutions

Technical Support Lead Resume Examples & Samples

Document problems thoroughly and accurately related to requiring support for Software, Hardware and/or configuration changes
Respond to customer complaints in a professional manner; attempt to resolve complaints successfully when possible
Assist in compiling and distributing various reports for management
Provide customer with updates as to the progress of trouble tickets
Triage customer issues by acting as liaison between customer and Engineering or Tech Ops
Proactive Customer Contact for outage or maintenance

Technical Support Lead Algeria & Tunisia Resume Examples & Samples

To oversee all innovation projects (Seeds, CP, solutions) in the Commercial Unit to ensure technical integrity, on time delivery and thorough planning of their introduction by the crop teams
To be the interface to R&D and Regulatory within the Commercial Unit to ensure seemless interaction between the various teams
Lead and develop the Commercial Unit technical expertise and technical community ensuring efficient use of resources, cohesive communication and consistent interaction with Territory/Commercial functions
Lead and execute effective technical external communication and influencing, aligned with commercial objectives, to ensure the licence to operate for the business
Accountability for the timely and successful launch of innovation within the Commercial Unit through participation in the Territory Portfolio Committee
Co-ordinate the Technical population in the Commercial Unit and across crop teams, ensuring the effective and efficient use of internal technical resources
To be the interface to R&D within the Commercial Unit to ensure seemless interaction between the various teams
Provide expert technical consultancy to Territory crop teams to ensure technical integrity of all offers
Communicate with the local internal and external regulatory community, providing priority of actions to ensure regulatory success
Develop and interact with an external network of key influencers to support the business (inc. regulatory submissions) – Technical / Influencers / Industry Association
Ensures alignment of the regulatory plan to the commercial plan and Commercial Unit strategy
Ensures the technical integrity of the key offers and solutions driving growth
Leads the development of stewardship and sustainability activities in the Commercial Unit and aligning them with and into commercial solutions and offers cross crop
Ensuring new ways of working with the Technical community are established, implemented and embedded, including key links to R&D and Regulatory
Within the critical area of solution development identify technical capability requirements and deliver plans to meet them
Understands development cycles for CP, Seeds and solutions
Internal experience of the agri-business sector in Technical Support, Marketing, Sales and Strategy
Experience in campaign development and management
Sets ambitious strategic goals
Builds a culture of innovation
Focuses on customers
Develops people, organization and self
Understands market dynamics and competitive environment
Financial acumen
Influencing and negotiation
People/team management

Technical Support Lead-retail Resume Examples & Samples

Gain and maintain detailed technical proficiency with Diebold Nixdorf POS software solutions as well as related products as necessary
Build, maintain, and apply configuration data
Define, install, and configure labs internally and at customer sites
Support and train customer on use of product
Capture and analyze issues and defects reported internally and by customer
Document and communicate issues, configuration changes, fixes, etc. to project team
Maintain accurate accounting of work time
6+ years of experience in technology administration
Advanced oral and written communication skills including formal presentations
Knowledge of commonly used concepts related to software architecture and development
High level of proficiency in software configuration and best practices
Working technical knowledge of Microsoft operating systems, internet, and intranet technologies
Extensive knowledge of store systems, processes, and applications
Expertise in writing and maintaining configuration data and related project reports using Microsoft Word, Excel, Power Point, or other appropriate tools
The ability to speak effectively before groups of customers or employees of organizations
Self-motivation, resourcefulness and a positive and enthusiastic attitude
Flexibility in a fast-paced, ever-changing deadline driven environment
Excellent time management skills and the ability to prioritize as workload changes
Conscientiousness with consistent follow-through on projects
Advanced organizational abilities and attention to detail
The ability to correspond independently with senior executives
Experience working in cross-functional/international project teams
Physical demands: While performing the job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee may occasionally lift and/or move up to 25 pounds. Specific vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
Work environment: The noise level in the work environment is usually moderate

Technical Support Lead Resume Examples & Samples

Proactive mentality heavily involved with Analysts tickets
Promote a “resolve root cause” mentality searching for ways to resolve the problem, not just the incident
Lead the effort to ensure analysts have a way forward for Support Requests that do not have a defined solution
Define training requirements to further develop analysts capabilities
Maintain positive results and low ticket queues while allowing analysts to work modified schedules
Be the Technical SME for commercial support
Identify and correct deficiencies in policy and procedure
Responsible for coaching and reviewing the work of lower level technical staff
Influence team members regarding solution design, process and/or approaches
Monitor TSC personnel to ensure they are performing their assigned duties as identified in their goals
Monitor TSC personnel to ensure they are meeting time and attendance requirements
Monitor the age of all open/pending tickets utilizing the “Ticket Age” report
Review all open tickets daily
Ensure all open/pending tickets are updated weekly
Complete all projects and assignments in a timely manner
Manage a historical archive of projects for management research/review
Research/analyze process flows to determine/recommend possible business process changes
Researching/ Analyzing software discrepancies and providing technical documentation for proposed solutions to the Software team
Manage/Develop/Create supporting documentation of problem resolution findings to all support analysts and other support departments
Must be able to multi-task multiple high priority items with the ability to properly prioritize and be part of a team environment
Experience with all Varec products and services
Hands on administrative and technical experience with all Microsoft Operating Systems and database management
Systems to date
Full understanding of IT networking architecture with relation to Client Server configurations and/or thin/thick configurations

Technical Support Lead Resume Examples & Samples

Mentor and coach new representatives through their training period
Serve as a product line expert within the team and be able to speak to and assist with common issues in the respective product line
Handle escalations
Utilize strong technical and analytical problem solving skills to effectively resolve technical issues
Support customers effectively via phone, email, and chat in a quick and professional manner
Troubleshoot student workstation problems and technical issues for full spectrum of users providing effective and efficient assistance
Learn and maintain proficiency in company operating systems and product lines
Accurately maintain customer contact history documentation in internal call tracking system
Follow and develop test plans for new websites or applications
Help to maintain a professional and respectful work environment
Support Manager and Supervisor's goals and vision for the department
Associate's Degree (A.A.) in a related field
1-3 years related experience
Technical support, customer service, or software or mobile device support experience
Past experience mentoring and training internal team members
Two years experience considered in lieu of every year of formal education required
Understanding of MAC and Windows Operating Systems, remote support applications, and basic knowledge of network connectivity
Intermediate knowledge of LEAN tools is also beneficial
Ability to remain empathetic and professional during escalated calls
Strong interpersonal skills, with a focus of rapport-building, listening, and questioning
Demonstrated ability to work in a team-oriented, collaborative environment
Skilled in presenting ideas in user-friendly language
Preferred qualifications of Bachelors degree in related field and bilingual in English and Spanish

Iewtpt Technical Support Lead Resume Examples & Samples

Provides analysis and manages research methods for national security, infrastructure, technology, country, geographic area, biographic and targeted vulnerability
Prepares and reviews assessments of current threats and trends based on the sophisticated collection, research and analysis of classified and open source information
Develops and maintain rules and methodologies for analytical procedures to meet changing requirements and ensure maximum operational success
Oversees the collection of data using a combination of standard intelligence methods and business processes
Performs data collection, analysis, interpretation, and management duties
Delivers presentations that reflect the results of the data analysis
Provides data-related training to staff
Provides guidance and work leadership to less-experienced staff

Technical Support Lead Resume Examples & Samples

Partner with SDM and AM teams to build relationships with client decision makers, business contacts, and influencers
Support the AM Team to develop the client technical architecture strategy and roadmap, helping to identify opportunities to upgrade, modify or add products so that they meet customers’ needs more effectively
In conjunction with Advanced Professional Services (PS), participate in the Service Take On (STO) process for new customers, or take on of existing customer’s new products/services, ensuring that environments are in a fit for purpose state, and that all relevant documentation is complete and ready to be taken into Operations
Provide client business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction, ensuring that all relevant technical documentation, process, run-books, and DR Test Plans are continually maintained
Establish and maintain role as a technical expert addressing client product related questions and challenges for customers, and as a point of escalation for Advanced Operations Support Teams on an advisory basis promoting “best practice”
Support the Change Advisory Board process by being the Client’s expert technical representative and feeding back on any outcome of changes raised and implemented
Monitor client services to ensure optimal usage of Advanced product stack and optimal performance, producing monthly reports for the client SDM, adding the necessary technical observations and commentary
Assist the SDM in reviewing and progressing Major Incident Reports and any associated Root Cause Analysis, identifying Problems monitoring through to resolution, and to help drive any Service Improvement Plans
Diligent
Conscientious
Technically Minded
VMware 4.5, 5, 5.5 & 6 installation and system administrator
Windows Server 2008/2012 R2 system administrator
Exchange 2010/2013
Office 365 system administration
Data Centre awareness
Knowledge of Cloud technologies (AWS, Azure & Private)
General LAN\WAN administration
Server Migration (FAP & Exchange)
Working knowledge of Incident/Problem/Change Management frameworks such as ITIL
Experience and knowledge in Project Management principles, methodologies and tools
Ability to provide input into bid, project and technical documentation
Ability to deal with sensitive customer issues
Exceptional communication skills – both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to a variety of audiences
Ability to match client’s business requirements with product capabilities
Ability to make right decisions based on strong analytical reasoning skills
Excellent interpersonal skills that build positive relationships with other team members
Strong ability to organize work schedule and time to ensure deadlines are always met
Ability to influence others and move toward a common vision or goal
Experience of any Microsoft technologies an advantage (Hyper-V and DPM backup)
ITIL Certified - Foundation essential, Practitioner preferred
Degree Qualified
VCP 5 or above
Microsoft Accreditations