User Experience Research Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the user experience research job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

R Rodriguez

Rex

Rodriguez

6214 Alan Mountain

New York

+1 (555) 625 9323

6214 Alan Mountain

New York

Phone

p +1 (555) 625 9323

Experience Experience

Detroit, MI

Manager, User Experience Research

Detroit, MI

Kozey-Mayer

Detroit, MI

Manager, User Experience Research

Leading internal design thinking and visioning workshops to plan and prioritize research, and to translate customer insights into product direction
Composing personas, customer journeys, and customer profiles
Conducting research with customers who use our products, as well as with internal stakeholders to understand our challenges and opportunities
Establish baseline measures of UX success, and recommend strategies for improving UX over time
Develop and use research models and insights to drive superior decision making
Establish programs that drive insights to inform the definition and development of new and existing products across all platforms
Developing research protocols and discussion guides, generate screeners, and manage logistics for recruiting research participants. Moderate research sessions, conduct interviews in the field or the lab, or lead the team through human-centered innovation exercises

San Francisco, CA

Junior User Experience Research Specialist

San Francisco, CA

Gleichner-Rolfson

San Francisco, CA

Junior User Experience Research Specialist

Perform competitive analysis
Recruit participants or work with vendors on recruiting
Create screening questions, test questions, tasks and test materials
Create reports of test results that describe the findings and recommend actions
Execute research projects using a wide range of tools and methods
Communicate UX test results and how to use them to improve UI
Monitor online customer feedback and report on issues and trends

present

Phoenix, AZ

User Experience Research Lead

Phoenix, AZ

Pouros and Sons

present

Phoenix, AZ

User Experience Research Lead

present

Confidently apply a range of frameworks to synthesize and solve research problems
Provide design recommendations with firm conviction and a gentle touch, while carefully reading people so you’ll always know the right balance of each
Develop research strategies throughout the product lifecycle, from conception to launch and ongoing product optimization
Develop research strategies and proposals and execute on time and on budget
Present findings and research-backed recommendations to colleagues and senior management
Manage research projects to meet objectives and deliver on time and on budget
Collaborate with web and customer analytics, custom and syndicated research and A/B testing teams to provide a holistic view of our users, readers and customers

Education Education

Bachelor’s Degree in Human Computer Interaction

University of Central Florida

Bachelor’s Degree in Human Computer Interaction

Skills Skills

Extensive knowledge of user experience research tools and techniques (e.g. field research, heuristic reviews, usability testing, benchmarking, card sorts, lo-fidelity prototyping methods, etc.), and know the strengths and weaknesses of each
Independently scope and plan a research program (can include multiple projects with multiple related studies), consulting with relevant stakeholders and team members
Ability to mentor and lead other researchers
Ability to connect research findings from multiple projects/sources and provide insights on a higher order
Leverage heuristics, VoC, statistical analyses, and other insightful methods to triangulate user pain points
Confidently apply a range of frameworks to synthesize and solve research problems
Experience planning and facilitating workshops (hypothesis, concepting, design-thinking, insights) with stakeholders to facilitate the design process
Conduct competitive and comparative research and analysis to complement user research

Create a Resume in Minutes

9 User Experience Research resume templates

Read our complete resume writing guides

Lead, User Experience Research Resume Examples & Samples

Experience in a variety of industries and platforms; digital, mobile and product design for example
Ability to synthesize complex, interdependent, and sometimes competing needs
Effective communication of research results and recommendations across roles & levels, internal and external to the dCE team
Awareness and practical understanding of traditional and new research methodologies and recruitment strategies
Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
Team work: Develops and sustains effective and cooperative working relationships with direct reports, peers, managers and other internal or external stakeholders

Director User Experience Research E Bay Resume Examples & Samples

Lead a team of qualitative and quantitative research professionals in designing and executing research to drive impact on the business the end-to-end customer experience
Drive collaboration across UER, Market Research and Analytics
Develop effective research processes and operating procedures that adapt to operating rhythms of different teams
Guide research throughout the product life-cycle from early stage generative research, through iterative UI testing and post-launch measurement
Deliver actionable and relevant insights aligned to both strategic and tactical product and designs decisions
Advance collaboration with Design and Product through participatory research approaches and workshops to activate design thinking
Advocate passionately for the customer, ensuring that product experience is aligned to user needs and expectations
Demonstrate how UER data can complement A/B testing data to make the most informed product and design decisions
Evangelize the UER team and help the team navigate the organization to derive the greatest impact possible from their research insights

User Experience Research Lead Resume Examples & Samples

10+ years of experience in user experience research and design
Understanding of current technologies and their application and relevance to digital experience design
Proven understanding of design principles, design planning and the role of insights and research in informing and leading strategy
A focus on timely, relevant, visual and engaging outputs
Ability to influence others and provide thought leadership on research and design
Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)

User Experience Research Lead Resume Examples & Samples

Play a leadership role in driving a user-centered design process for new and core products, working closely with designers, product managers, engineers and editorial staff
Demonstrate subject matter expertise in product development and mobile/cross platform user experience
Conduct ongoing generative and evaluative user experience research studies, including but not limited to usability testing, concept research, and ethnographic interviews
Explore and adapt new research methodologies as appropriate

User Experience Research Lead Resume Examples & Samples

5 years of relevant work experience, including experience integrating user research into applications, websites and user interfaces in general
Experience with remote usability testing tools
Internet, search and interface design experience
Strong technical skills in order to communicate and work closely with technical teams

Senior User Experience Research Analyst Resume Examples & Samples

Drive user-centered designs; translate user and business needs and technical capabilities into dynamic and innovative products that provide the best possible user experience
Develop test plans, workflows, user task analysis, personas, interaction flows, wireframes, low fidelity mock-ups, and navigational flows
Lead in user research through every stage of the product lifecycle; planning and running usability studies, field visits, analyzing research reports, conducting heuristic evaluations and performing low to high fidelity usability tests
Present designs to cross-functional teams and negotiate trade-offs between business goals, engineering challenges and customer experience
Develop guidelines, standards, and design processes and ensure that they are fully integrated into the customer-centered product development lifecycle
Able to articulate design concepts and prototypes, with the ability to define your "vision " for the project in a variety of ways - written, visually and verbally
Strong skills in mediating and resolving competing requirements and designs
Prior experience using different user testing techniques such as remote testing, in lab testing, automated online testing, A/B Testing, card sorting, guerrilla usability testing
5-7 years relevant experience

User Experience Research Analyst Resume Examples & Samples

Design and implement user experience research projects providing detailed reports and actionable recommendations
Provide research support for digital product development, from early-phase discovery to mature product optimization and feature testing
Forge strong working relationships with cross-functional teams, including product managers, designers, and other key stakeholders
Manage a fast-paced usability testing / UX research schedule

User Experience Research Lead Resume Examples & Samples

Play a leadership role in driving a user-centered design approach for new and core products, working closely with designers, product managers, engineers and editorial staff
Be a trusted partner of project stakeholders to define complex challenges and to create solutions
Recommend and lead the most appropriate approaches in getting user feedback, including participatory design, in-person and remote interviews, ethnographies, user-initiated feedback tools, card-sorting, and usability studies
Synthesize structured and unstructured data from qualitative and survey research, and integrate with data analytics to deliver actionable insights and recommendations
Manage research projects to meet objectives and deliver on time and on budget
Collaborate with web and customer analytics, custom and syndicated research and A/B testing teams to provide a holistic view of our users, readers and customers
Innovate by identifying, evaluating and implementing new research methodologies and technologies

User Experience Research Operations Resume Examples & Samples

Screen and recruit research participants by phone, email, and with social media tools
Schedule participants, confirm appointments and provide logistical support when executing studies
Meet and greet participants on study days, distribute and collect consent forms and NDAs
Manage project calendars and participant database
Work with Researchers to understand their needs, communicate project status, and make recommendations
Develop and execute on creative ideas and strategies for finding research participants
Communicate and distribute participant compensation following payment guidelines provided
Depending on level of interest usability lab oversight, equipment management and maintenance
At least two years experience in research participant recruiting, sales, and/or customer service
Prior outbound phone experience
Solid project management, information organization, and multi-tasking skill
Detailed oriented
Creative problem solver willing to experiment and try new ways of doing things
Ability to communicate clearly and politely with customers, clients and colleagues
Self- starter who can work independently AND collaborate effectively remotely and in-person
Proven skills using standard Microsoft Office software (PowerPoint, Word, and Excel) and database entry capabilities (experience with Salesforce preferred)
This position is based in our Denver office with UX and Product Development team members

Manager, User Experience Research Resume Examples & Samples

Employing a wide range of research methods, including contextual inquiry, interviews, formative and summative usability studies, heuristic reviews and when appropriate, quantitative methods including surveys and data analytics
Conducting research with customers who use our products, as well as with internal stakeholders to understand our challenges and opportunities
Developing research protocols and discussion guides, generate screeners, and manage logistics for recruiting research participants. Moderate research sessions, conduct interviews in the field or the lab, or lead the team through human-centered innovation exercises
Leading internal design thinking and visioning workshops to plan and prioritize research, and to translate customer insights into product direction
Track, communicate, and evangelize insights, goals and metrics to project teams and senior leadership
Composing personas, customer journeys, and customer profiles
Identify and recommend tools (internal or 3rd party) to collect and analyze usage metrics to measure product performance and issues in the field
Establish baseline measures of UX success, and recommend strategies for improving UX over time
5+ years of experience conducting research in user experience (UX), product design, or technology contexts
Experience with generative and evaluative research methods
Ability to define, lead and manage all aspects of research initiatives from start to finish
Proven track record distilling complex problems into actionable insights used in shipping cross platform experiences
Must be self-motivated, a good communicator, and able to balance great research with meeting short deadlines
Ability to communicate your ideas to a wide variety of stakeholders
Success working with executive leadership to influence product direction and roadmap
M.A./M.S. in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology or a related field, or equivalent experience

User Experience Research Senior Analyst Resume Examples & Samples

Recommend the most appropriate approaches for gathering user feedback
Lead user research projects using ethnographic and interview-based methods including in-context observations, participatory design, group interviews, and usability tests
Lead user research projects using mediated research methods including user-initiated feedback tools, diary studies, surveys and online intercepts
Work closely with designers, product managers, engineers, editorial staff and other members of the NYT Beta team to inform a user-centered approach to business decision-making
Collaborate with web and customer analytics, custom and syndicated research and A/B testing teams to provide a holistic view of our users to deliver actionable insights and recommendations

Manager, Product & User Experience Research Resume Examples & Samples

Provide data and insights that support the discovery and evolution of new product opportunities and enhancements to existing products
Use syndicated software to understand category trends, competitive activity and audience profiles and behaviors. Use survey and web analytics tools to evaluate product launches and UX/design enhancements
Manage all phases of quantitative and qualitative research, from project design through execution, analysis and reporting
Use a variety of research methods to support product discovery and validation initiatives, including but not limited to: site intercept and panel surveys, usability testing, contextual inquiries, in-depth interviews, competitive research, focus groups, ethnography and card sorting. Also use syndicated/secondary research tools and sources such as Comscore, Simmons NCS, Hitwise, Mintel and HIRI
Communicate research findings to stakeholders
Collaborate with Brand and National Sales Research teams on research designed to enhance the cross-platform television viewing experience and/or prove the value of the combined audience. Partner with Digital Ad Sales Research on projects that help both groups understand our users and their engagement with our brands
Distribute research reports and information consistent with corporate policy and departmental guidelines for confidentiality, content, format, accuracy and timeliness. Supply reporting for internal meetings, and be prepared to present analysis and recommendations to product management, research team members and senior executives
Maintain and update research databases, shared directories, libraries and reference materials
Experience: This position requires at least 5 years of professional experience with research and usability testing using a variety of accepted methodologies. The successful candidate will assume operation of Scripps in-house usability lab, with state-of-the art eye-tracking equipment and remote testing capability. Experience with usability methods and software required. Eye-tracking experience is preferred. Experience with survey design, programming and analysis (e.g. Qualtrics), secondary research and analytics software (e.g. Comscore, Adobe Analytics, social media reporting) or ethnographic research preferred
Skills and Abilities: The successful candidate will have strong analytical and quantitative skills, as well as an understanding of attitudinal and cultural influences on consumer preceptions and behavior. The candidate will have the ability to make sound recommendations and decisions based on observed user behavior, consumer attitudes and preferences, prior experience, and an understanding of Scripps brands and the competitive landscape. Position requires demonstrated aptitude for analyzing and synthesizing research data, and skill communicating research findings to others via written reports and oral presentation. The candidate should have strong people interaction and facilitation skills, and the proven ability and desire to work effectively as a member of a team. The successful candidate will have the ability to manage conflicting priorities, meet deadlines and produce accurate, detailed results
Equipment: Use of personal computer systems, video and computer capture tools, eye tracking equipment and business application software including Microsoft Office Suite of Programs

Senior Mgr, User Experience Research Resume Examples & Samples

Manage, develop and inspire a small team of user researchers by setting clear goals, ensuring that deadlines are met and allocating work
Build a robust user experience research program to ensure constant insight into our users’ behaviors, motivations, desires and pain points
Collaborate with cross-functional teams of designers, writers, product managers, engineers, and other stakeholders to develop a research strategy and roadmap
Partner with marketing and business intelligence teams to leverage their research insights
Develop and manage effective research processes that fit well into the overall discovery and definition of our products
Identify and prioritize research opportunities in a fast-paced, rapidly changing environment
Develop a continuous improvement program leveraging analytics and benchmarking to drive product adoption and customer success
Plan and execute user studies including but not limited to field studies, user interviews, usability evaluations, surveys and A/B testing
Synthesize findings to gain a better understanding of our customers, provide insight into business opportunities, identify potential usability issues and quantify the ROI of improving the user experience
Communicate analysis and recommendations for product direction and user experience improvements verbally and through documentation to product teams and senior leadership
8+ years of hands on experience conducting user research
2+ years of leading or managing a team of researchers
BA/BS or Masters in Cognitive Psychology, Human Factors, or Human Computer Interaction
Proven track record influencing product direction with actionable insights
Superior communication and presentation skills; ability to articulate your research insights (verbally and visually)
Exceptional collaborator with excellent interpersonal skills
Adept at growing collaborative partnerships across large organizations, particularly with product management, marketing, and senior stakeholders
Ability to think strategically and develop creative solutions to research challenges
Strong experience researching web-based enterprise products as well as desktop and mobile applications
Good technical knowledge and experience in security, networking, information technology, public key infrastructure, encryption and related fields

User Experience Research Mgr Resume Examples & Samples

Lead and facilitate a user-centered and consumer-driven cross-functional innovation process (aka “design thinking”) in a fast-paced environment in efforts to revolutionize universal commerce. Engaging directly with consumers, designing concepts and prototypes to be tested, and working with our product managers, our engineers, and more to uncover key unmet needs and rapid-prototype solutions to big problems. Translate those solutions to meet the needs of our merchant and financial institutions customers. Ability to communicate and influence design solutions that best meet business objectives will be critical. Ability to clearly articulate the key consumer insights behind your recommendations, and for your ability to analyze the results of testing, and recommend winning design solutions. Support and participate in rapid prototyping of ideas and solutions directly with consumers and customers. Clearly define the right problems to solve and ensure we have the right end to end solution to solve them. Establish user experience research best practices and standards for the lab to support rapid prototyping
Define and deliver the consumer research approach to test prototypes directly with users quickly, then iterate. Exhibit deep consumer empathy through direct engagement with consumers. Lead the design, screening, recruitment, and facilitation/moderation of research for the innovation lab. Provide a continuous cycle of learning from problem identification through design and prototyping. Work with UX designers to adapt prototypes for testing, ensuring we learn what we need to learn. Make the overall user experience as easy, intuitive and delightful as possible. Engage with consumers and customers directly, exhibiting deep empathy, uncovering latent needs and getting past what customers say to what they actually do, think, and feel to identify critical insights on which we can build a product. Collaborate with product development, product marketing, sales teams, business development, PR, and other groups to be successful. Influence people throughout these areas at multiple levels of the organization to the right end goal for First Data
Innovation: Lead and facilitate the consumer-driven innovation process, with cross functional team members Support and participate in rapid prototyping of ideas and solutions directly with consumers and merchants Clearly define the right problems to solve (“the what”) and ensure we have the right end to end solution to solve them (“the how”) You understand that failure is part of the innovation process, with the ability to prove that you’ve failed, learned and moved on
User Experience: Establish user experience research best practices and standards for the lab to support rapid prototyping Define and deliver the consumer research approach to test prototypes directly with users quickly, then iterate Exhibit deep consumer empathy through direct engagement with consumers and small business owners Lead the design, screening, recruitment, and facilitation/moderation of research for the innovation lab Provide a continuous cycle of learning from problem identification through design and prototyping phase Work with UX Designers to adapt prototypes for testing, ensuring we learn what we need to learn Inform and inspire teams through deep consumer insights and, by involving customers throughout the design process, help make the overall user experience as easy, intuitive and delightful as possible Ground designs in consumer insights based on research conducted Bring consumers to life with an ability to bring insights together into an overall engaging story
Additional Key Characteristics of the User Experience Manager include: User Driven: The individual will be expected to engage with consumers and customers directly, exhibiting deep empathy, uncovering latent needs and getting past what customers say to what they actually do, think, and feel to identify critical insights on which we can build a product and a business. By engaging with consumers early and often during the product cycle, this individual will get us to better products much faster. Cross Functional Leader: The individual will be required to collaborate with product development, product marketing, sales teams, business development, PR, and other groups to be successful. The individual will be expected to influence people throughout these areas at multiple levels of the organization to the right end goal for First Data. Fast Paced Environment: At any one time, there will be multiple projects going on at various stages. And, the sheer nature of the lab is around fast iteration and learning. Things will change not just by the day, but even by the hour. We’re looking for a leader who can not only operate in that environment, but thrive in it. We need a leader who can be flexible, to adapt at a moment’s notice, but yet to still get the learnings we need

Manager, User Experience Research Resume Examples & Samples

Establish programs that drive insights to inform the definition and development of new and existing products across all platforms
Interpret research results, derive implications, perform market analysis and gather strategic intelligence to provide proactive insight regarding the market, trends and our customer needs, and pain points
Expertly select and deploy appropriate research methodologies (from generative to evaluative)
Direct priorities and approaches for research projects to ensure the most effective and efficient use of resources
Manage and develop a small team of user researchers
Champion user-centeredness across the organization, and evangelize the need for user research
Master’s degree or PhD in Social Psychology or an equivalent field in the behavioral sciences
At least 7 years of industry experience as a hands-on researcher, working across multiple platforms, including mobile and enterprise systems, and managing user research teams
Expertise in a broad range of methodologies including: ethnographic research, site visits, interviews, diary studies, usability testing, lean experimentation and putting together long-term research plans
Superior creativity and passion for what you do
Organized, self-directed, efficient and able to manage complex projects in a timely manner
Able to analyze and synthesize qualitative and quantitative information in a manner that engages other team members
Willingness to travel (10-15%)

Manager, User Experience Research Resume Examples & Samples

5 years of relevant work experience with proven track record of integrating user research into product development cycle
5 years of experience in applied research setting
BA/BS degree in Human Computer Interaction, Experimental Psychology, Computer Science or equivalent experience
Highly collaborative and works efficiently to achieve user, product and business goals
Strategic thinker, intellectually curious and constantly seeking new innovations in user and product research
Prior experience managing people preferred but not required
Excellent written and verbal communication skills, including strong presentation skills to present insights and recommendations persuasively, in a compelling, easy to understand manner

Principal User Experience Research Resume Examples & Samples

Conducts preliminary user research, and uses it to drive persona development, map user journeys and document user needs (in close partnership with UX Designers)
Conducts expert reviews and heuristic evaluations, and accessibility audits to identify opportunities within the user interface to improve usability and/or accessibility according to industry standards and best practices
Strong analytical thinking skills and ability to synthesize qualitative findings into common themes

User Experience Research, Team Lead Resume Examples & Samples

Advocate research findings to diverse audiences through written reports and oral presentations and persuade relevant teams to implement the recommended changes so as to improve the quality of Grab products
Mentor internal team members on various craft practices and construct development plans for team members to ensure continual growth of the team
Continually improve the user experience research process in Grab to be more data-driven and more Agile

Director of User Experience Research & Analytics Resume Examples & Samples

Establish and deliver a strategic and tactical research and analytics agenda that informs design and development for Sales Cloud and Pardot
Manage a small, growing and geographically distributed research team
Partner actively with executive leadership
Serve as a thought and execution partner with executive leadership
Work closely with designers, engineers, product managers, and documentation writers to provide the best possible experience for our users and customers
Conduct research engagements as an individual contributor
7+ years of experience conducting research in user experience, product design, or technology contexts
At least 2 years management experience
Expert understanding of research methods (qualitative and quantitative) and best practices
Proven track record influencing product direction and strategy with actionable insights
Excellent project management, communication, and presentation skills

Junior User Experience Research Specialist Resume Examples & Samples

Support efficient, timely execution of research projects
Execute research projects using a wide range of tools and methods
Recruit participants or work with vendors on recruiting
Create screening questions, test questions, tasks and test materials
Set up studies in usertesting.com, UserZoom, dscout, fivesecondtest, Loop11, Treejack and other usability testing platforms
Review recordings and code observed behaviors
Create reports of test results that describe the findings and recommend actions
BA or B.SC in a social science such as Psychology, Anthropology, Ethnography or in Human-Computer Interaction
UX Research Experience
Working knowledge of experimental design and use of statistics; familiarity with basic experimental design principles

User Experience Research Specialist Resume Examples & Samples

Design usability studies to help determine future directions of Fidelity digital touch points
Lead usability test preparation including recruiting, scheduling, and test script development
Moderate individual usability sessions
Analyze results and efficiently prepare reports detailing the outcome of usability studies
Work closely with our internal business partners to identify research goals
Identify and implement a variety of methods for getting input and feedback from customers
Establish a long term user research practice within our team
Providing guidance and education to the team
Bachelor’s degree in a relevant field. Master’s degree a plus (e.g., usability, human factors, ethnography, HCI, sociology)
5-8 years of experience in the UX, usability, and/or user research fields
Experience in financial services preferred but not required. Willingness to learn about the financial services space us required
Fluent in written and spoken English
Proactivity and optimism
Ability to swiftly revise and improvise research plans as the environment dictates
A sense of humor, can-do attitude, and willingness to learn
No fear around new technology and navigating the internal systems of an international company
Experience working on large-scale dynamic websites and applications
Contextual inquiry methods, including user interviews and observation
User surveys (primarily online)
Participatory design methods such as Customer co-development and design thinking
Focus groups
Brainstorming and participatory design methods
Large-scale online (unmoderated) usability studies
Sparkling MS Excel & PowerPoint skills, general familiarity with Photoshop or similar tool

Director, User Experience Research Resume Examples & Samples

Bachelor’s Degree in Human Factors, User Experience, Design or equivalent
10+ years of experience in UX Research / User Insights
8+ years of hands-on expertise and passion for research and product innovation
5+ years of experience in dealing with large amounts of data (qualitative, quantitative, behavioral, secondary, etc.)
2+ years of experience in enterprise environments
Master’s Degree in Human Factors, User Experience, Design or equivalent
Thrive on wanting to know why users act and feel the way they do, love sharing this understanding with others, and be known for accurately predicting consumer behavior and reaction. You are an expert at understanding customer and user drivers and motivations. You boldly bring the voice of the customer/user into the room regardless of in a way that has a direct and immediate impact on the business, even when your points are controversial
Adept in dealing with large amounts of data (qualitative, quantitative, behavioral, secondary, etc.)--determining what’s important and distilling it into actionable insights without getting caught up in analysis paralysis. Able to synthesize across multiple sources into a clear and concise story
Can organize, clarify and communicate complex ideas quickly, succinctly and accurately. You have a quick intelligence, are fast on the feet, and quickly respond to inquiries and questions
Creative. Demonstrated ability to think innovatively—connecting the dots where others cannot when it comes to consumers to create business building insights
Past experience in a culture that utilizes data in enterprise environments

User Experience Research Lead Resume Examples & Samples

Be able to take sometimes, fuzzy-headed notions and craft those into solid, testable research hypotheses around which you will design and deliver the appropriate research
Command a keen sense of design and understand when less is more and when it’s not
Have excellent project management and organizational skills and be able to work collaboratively and productively with diverse teams and as well as independently
Take a question or a problem and be able to translate it into a testable hypothesis—complete with a specific method and tasks that illuminate the heart of the issue
Develop research strategies and proposals and execute on time and on budget
Provide design recommendations with firm conviction and a gentle touch, while carefully reading people so you’ll always know the right balance of each
Perform other miracles and mythic feats as assigned, then figure out what else needs to be done
Extensive knowledge of user experience research tools and techniques (e.g. field research, heuristic reviews, usability testing, benchmarking, card sorts, lo-fidelity prototyping methods, etc.), and know the strengths and weaknesses of each
Independently scope and plan a research program (can include multiple projects with multiple related studies), consulting with relevant stakeholders and team members
Conduct competitive and comparative research and analysis to complement user research
Leverage heuristics, VoC, statistical analyses, and other insightful methods to triangulate user pain points
Ability to connect research findings from multiple projects/sources and provide insights on a higher order
Confidently apply a range of frameworks to synthesize and solve research problems
Experience planning and facilitating workshops (hypothesis, concepting, design-thinking, insights) with stakeholders to facilitate the design process
Ability to mentor and lead other researchers
7+ years of user experience with multifaceted responsibilities. We prefer a mix of web and mobile experience
Strong understanding of user interface design practices and principles a must—better still if you can demonstrate experience relating to research
M.A. or Ph.D. in human computer interaction, cognitive psychology, anthropology, or related field considered an advantage. Equivalent experience accepted
Strong project management and negotiating skills are central to the position
Strong communication, critical thinking, and creative problem-solving skills required. Your ability to demonstrate success in these areas should quickly become obvious
Knowledge of OvoStudios, Morae, Photoshop, SharePoint, Visio, iRise or other prototyping tools are additionally advantageous

Team Leader, User Experience Research Resume Examples & Samples

Develop deep understanding of target clients through effective best practices
Develop and drive a program that fuses client knowledge with other inputs such as industry trends, internal project incubations and business goals to create actionable insights, concepts or other relevant items
Develop deep understanding of the current state of client fit and usability for existing products and products in development
Coordinate research projects to validate and re-shape product roadmaps and feature details
Maintain a deep understanding of client types, their behaviors and their mortgage, home and finance issues
Lead, mentor and coach a team of UX professionals in a KPI, customer-driven team environment
Strengthen the research IQ and capabilities of the Product team

Senior Manager, User Experience Research Resume Examples & Samples

Define research objectives, plan and execute research projects. Distill project goals and research questions into well thought-out research plans. Offer innovative approaches to research when resources or time is limited
Recommend research protocols and develop qualitative and quantitative analysis. Leverage analytics (online and offline) and recommend new metrics when appropriate to improve understanding of web, mobile and video experience effectiveness
Manage all related logistics to successfully execute on in-house, lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, field research, contextual inquiries, diary studies, and survey design. Perform data analysis in an efficient manner in order to create insightful, actionable, and memorable presentations or reports of experience requirements within project time frames
Translate findings into actionable design recommendations and action plans to quickly improve customer experiences. Strategize with the product team, UX team and business stakeholders on how to take action on research findings. Assist in documenting and communicating experience requirements learned through research and testing
Conduct competitive and heuristic usability assessments as needed
Provide regular updates on customer experience insights to the broader Rogers organization in order to engender greater customer empathy and drive a customer-first culture
Proactively define a research agenda to identify forward-looking requirements that will create differentiated telecom and media experiences
Experience with generative and structured research and testing techniques in a collaborative manner
Mastered successfully the delivery of “bad news” messages to teams who came up with those digital experiences in the first place
Experience implementing processes and methodology to ensure an effective approach to user-centered design
Outstanding communication, organization, time management, and interpersonal skills
Excellent time management skills including the ability to work simultaneously across several projects
Master’s or 5+ years experience in human computer interaction, information science, information systems, communication, experimental psychology, human factors, anthropology, experience design, or other related UX disciplines
Experience in working in a large organizations and in building great relationships across multiple teams
A strong portfolio demonstrating past work experience and deliverables (e.g. study plans, reports, etc.)

User Experience Research Assistant Resume Examples & Samples

Assistance in preparing user research activities (working with the recruiters to schedule study sessions, setting up the usability lab etc.)
Observing and running usability testing sessions and interviews
Administering questionnaires, surveys, and interviews
B.A./B.S. (completed) or M.A/M.S./Ph.D. (in progress or completed) in Human Factors, -
Detail-oriented and ability to work fairly independently on a variety of tasks

User Experience Research Assistant Resume Examples & Samples

We follow a simple but vital premise in the User Experience group: "Focus on the user and all else will follow." We're passionately interested in our users and strive to learn everything we can about their goals and needs, attitudes and emotions to help define the products and experiences we create. The User Experience team is a critical driving force behind gathering these insights and then using them to inspire and inform design. We are a multi-disciplinary team of interaction designers, visual designers, user researchers, copywriters and web developers who collaborate closely with each other and with Engineering and Product Management to create innovative, usable, great-looking products that people love to use
As a Research Assistant, you'll have the opportunity to support our research activities in developing innovative, user-friendly, best-of-breed products. We are looking for individuals who have excellent communication skills, are diligent, detail-oriented, and can work fairly independently
User testing preparation activities (ex. recruiting participants or other special user types for user research studies, lab setup, study planning, etc.) 2. Running usability testing sessions. 3. Conducting literature reviews
Analyzing and interpreting both qualitative and basic quantitative data
Creating highlight videos/screenshots

User Experience Research Resume Examples & Samples

Manages user research for a dedicated work stream or functional area, collaborating heavily with product teams, business teams and engineering teams in the planning and development of solutions that deliver against known customer needs
Designs a variety of research studies, and matches the right research method to the hypothesis or business problem at hand in order to deliver relevant and actionable learning's
Expertise with a variety of qualitative research methods, including usability studies, surveys, customer interviews, ethnographic research and lean usability tests

Principal User Experience Research Manager Resume Examples & Samples

You have excellent research skills with a record of delivering insights that influence product and design decisions
You are motivated by a sense of accomplishment and real passion for the work
You are known for clear written and spoken communication skills
You are an empathic and active listener who believes in helping bring out the best in others
You have solid project management skills with an ability to strike the balance between being agile and applying rigor
You practice self-awareness and strive to be your best self while finding common ground and building rapport with your peers
Manage, mentor and develop researchers on your team, ensuring quality of research deliverables
Work closely with business partners and User Experience peers to define research roadmaps and lead execution of research for your focus areas
Plan and lead delivery of your own strategic research efforts, could include running your own research as needed
Seek out opportunities to improve the user experience by providing customer insights
Extensive practical experience with qualitative and quantitative research methods
Experience leading UX researchers
An outgoing, persuasive personality to influence and guide decision making
Ability to build rapport that leads to good cross-functional relationships

User Experience Research Assistant Resume Examples & Samples

Meet with product team to plan research and write research plan
Moderating studies
Analyzing and then presenting results to the product team

User Experience Research Lead Resume Examples & Samples

10+ years of experience as a UX experience researcher, usability lab manager, usability specialist, or equivalent UX role
Experience in user research and user testing methodologies
Experience in the management of usability labs and conducting usability testing or user research
Experience with usability testing hardware and software, including AV equipment and Morae
Experience with leading client meetings and user research sessions
Experience with best practices for information architecture and interaction design, the user-centered design process, and UX principles and techniques
Experience in working with teams across a variety of software development processes, including Agile, Waterfall, and Lean
Experience in working across a creative team of researchers, designers, developers, and data analysts
Possession of excellent interpersonal and analytical skills, including multi-tasking on multiple projects at a time

User Experience Research Assistant Resume Examples & Samples

Analyzing and interpreting qualitative data and generating insights
Managing, manipulating and analyzing large quantitative datasets
Masters in Human Factors, Industrial Engineering, Cognitive Science, Experimental Psychology, or similar field emphasizing human performance and behavior
3+ years of experience and comfort with statistical methods and experimental design is required
Demonstrated experience with qualitative and quantitative user research & analysis methods

User Experience Research Analyst Resume Examples & Samples

Wireframing user experiences that balance the users’ needs with mission/business goals and tech capabilities
Provide guidance on incorporating user research methodologies into the product design and development lifecycles
Create UX process maps, low fidelity prototypes and other artifacts to describe the intended user experience from which UX Designers will work and Product Managers prioritize
Use critical thinking skills to translate sometimes vague or complex concepts into viable interactive solutions
Know your way around project management, including juggling multiple parts of a project and keeping up to date with all the moving parts
Match innovative thinking with equally innovative execution
Collaborate with teams across the organization and the company to ensure we maintain industry leadership, and deliver innovative and exciting designs that meet Company's business goals
Ensure site architecture and site optimization strategy keep pace with evolving practices
Duties may change; team member may be required to perform other duties as assigned