Agent Senior Cover Letter

I am excited to be applying for the position of agent senior. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for advice and direction to end users in the fundamental operations of commonly used software, hardware, and agency provided equipment and applications.

My experience is an excellent fit for the list of requirements in this job:

• Examples of typical duties include completing exceptions to customer journeys, responding to queries from colleagues and customer received by varied channels and responded to by channel of choice within SLA
• Work with team colleagues to enable the delivery of consistently high standards of ‘seamless’ customer service and achievement of customer satisfaction targets
• Be a role model for Agents in both actions and values
• Proactively provide advice, coaching and support to less experienced colleagues to embed practice and in support of their personal development objectives
• Take the initiative for meeting own and team targets
• Address and, where appropriate, escalate issues and problems to the Team Leader to achieve the best possible outcome for the customer and the business in line with Regulation, Barclays’ policy and best practice
• Use own initiative to resolve exceptions, making decisions by gathering and interpreting relevant information, providing the best solution for both the customer and the Bank in a compliant manner
• Solve problems as they arise or know how and where to escalate them

I would like to submit my application for the agent senior opening. Please accept this letter and the attached resume.

Previously, I was responsible for telephone assistance to staff/users for EMR and PACS System issues and associated applications integrated to those systems.

My experience is an excellent fit for the list of requirements in this job:

• Security certification (GIAC, CISSP, CCSE, CISA, HBSS, NSA, CEH, Cisco Security, Security +, or other security certifications)
• Completing back office tasks for Collections & Recoveries Business accounts ensuring these are dealt with timely and accurately
• High level of proficiency in Microsoft Office and both Tallyman and One Tallyman systems
• Employees of the Office of Real Estate Services are prohibited from ownership of a business related to real estate and from conducting work related to real estate as this presents a conflict of interest for employment with the City of Austin
• An assessment will be utilized during the hiring process
• Experience working with local, state, and/or federal government in a real estate capacity
• Experience negotiating lease terms and/or sales contracts
• Experience analyzing and interpreting real estate leasing documents and/or sales contracts

I submit this application to express my sincere interest in the agent senior position.

In my previous role, I was responsible for 3rd level support to developers and users who have issues with PeopleSoft logins, browser issues, Windows workstation issues related to PeopleSoft and its infrastructure.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Front Office supervisory experience is an asset
• Hit minimum performance standards per week as outlined by Management
• Achieving standards for all minimum activity requirements including touches, interviews and submissions
• Support gross profit (GP) goals of the Division
• Recruit, coach, staff, develop, mentor and engage healthcare professionals
• Assist with interview arrangements for healthcare professionals as needed
• Maintain an open line of communication with active healthcare professionals and clients with appropriate follow-up
• Works in a timely measure to understand and meet the needs of healthcare professionals

I am excited to be applying for the position of agent senior. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for ongoing business support to existing applications - repairs issues and enhances software modules in existing programs.

Please consider my qualifications and experience:

• Works to achieve pre-established goals for placements per month
• Retain flexible schedule to service requests and/or handle issues, in addition to support after hours’ duties
• Communicate with placed talent regarding possible additional opportunities with their new employer, or other job opportunities within the healthcare professional’s network or the referral of additional healthcare professionals
• Act as a team player and mentor to new hires within the Division and the Company
• Assist with aging and Accounts Receivable as needed
• Be available to attend meetings involving Manager
• Experienced in supervision of other Design Engineers, Agents and Sub-Agents
• Institute of Supply Management Purchasing certification (CPM/CPSM) preferred

Please consider me for the agent senior opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for phone or one-to-one desk-side support of software related issues and/or question & answer regarding the use of software or computer applications.

Please consider my experience and qualifications for this position:

• Experience communicating complex terms or issues to a diverse range of stakeholders including but not limited to Executive Management, Directors, Boards, Commissions, public groups, and property owners
• Experience creating complex reports with MS Excel
• Highly numerate – able to use excel to sense check calculations and data
• Sound Knowledge of MIS & reporting
• Knowledge of strategic sourcing and automated purchasing system is desirable
• Experience with purchasing of numerous strategic sourcing items and services is desirable
• Some experience with MS Access is desirable
• Master of Business Administration is desirable